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Agent Performance Optimization (APO)-Global Market Insights and Sales Trends 2024
Synopsis
Agent Performance Optimization covers everything from workforce and performance management, quality monitoring, analytics and virtual agents. Agent performance optimization is widely used in contact centers for agent-facing technologies. These contact center applications essentially seek to reduce workforce costs, increase agent effectiveness, and improve service levels. These tools ease manager's task in planning schedules, forecasting agent requirements, measuring agent performance, analyzing results and improving outcomes.
The global Agent Performance Optimization (APO) market size is expected to reach US$ 9368.3 million by 2029, growing at a CAGR of 15.5% from 2023 to 2029. The market is mainly driven by the significant applications of Agent Performance Optimization (APO) in various end use industries. The expanding demands from the Small and Mid-sized Businesses and Large Enterprises, are propelling Agent Performance Optimization (APO) market. Cloud Based, one of the segments analysed in this report, is projected to record % CAGR and reach US$ million by the end of the analysis period. Growth in the On Premises segment is estimated at % CAGR for the next seven-year period.
Global Agent Performance Optimization (APO) key players include NICE Ltd, Genesys, Verint Systems Inc, Aspect, etc. Global top four manufacturers hold a share over 50%.
North America is the largest market, with a share over 45%, followed by China, and Europe, both have a share over 35 percent.
In terms of product, On Premises is the largest segment, with a share about 65%. And in terms of application, the largest application is Small and Mid-sized Businesses, followed by Large Enterprises.
Report Objectives
This report provides market insight on the different segments, by players, by Type, by Application. Market size and forecast (2018-2029) has been provided in the report. The primary objectives of this report are to provide 1) global market size and forecasts, growth rates, market dynamics, industry structure and developments, market situation, trends; 2) global market share and ranking by company; 3) comprehensive presentation of the global market for Agent Performance Optimization (APO), with both quantitative and qualitative analysis through detailed segmentation; 4) detailed value chain analysis and review of growth factors essential for the existing market players and new entrants; 5) emerging opportunities in the market and the future impact of major drivers and restraints of the market.
Key Features of The Study:
This report provides in-depth analysis of the global Agent Performance Optimization (APO) market, and provides market size (US$ million) and CAGR for the forecast period (2023-2029), considering 2022 as the base year.
This report profiles key players in the global Agent Performance Optimization (APO) market based on the following parameters - company details (found date, headquarters, manufacturing bases), products portfolio, Agent Performance Optimization (APO) sales data, market share and ranking.
This report elucidates potential market opportunities across different segments and explains attractive investment proposition matrices for this market.
This report illustrates key insights about market drivers, restraints, opportunities, market trends, regional outlook.
Key companies of Agent Performance Optimization (APO) covered in this report include NICE Ltd, Genesys, Verint Systems Inc, Aspect, Calabrio, Five9, Teleopti AB, ZOOM International and InVision AG, etc.
The global Agent Performance Optimization (APO) market report caters to various stakeholders in this industry including investors, suppliers, product players, distributors, new entrants, and financial analysts.
Market Segmentation
Company Profiles:
NICE Ltd
Genesys
Verint Systems Inc
Aspect
Calabrio
Five9
Teleopti AB
ZOOM International
InVision AG
Upstream Works Software
Envision Telephony
CallMiner
CallFinder
HigherGround, Inc.
Global Agent Performance Optimization (APO) market, by region:
North America (U.S., Canada, Mexico)
Europe (Germany, France, UK, Italy, etc.)
Asia Pacific (China, Japan, South Korea, Southeast Asia, India, etc.)
South America (Brazil, etc.)
Middle East and Africa (Turkey, GCC Countries, Africa, etc.)
Global Agent Performance Optimization (APO) market, Segment by Type:
Cloud Based
On Premises
Global Agent Performance Optimization (APO) market, by Application
Small and Mid-sized Businesses
Large Enterprises
Core Chapters
Chapter One: Introduces the report scope of the report, executive summary of global and regional market size and CAGR for the history and forecast period (2018-2023, 2024-2029). It offers a high-level view of the current state of the market and its likely evolution in the short to mid-term, and long term.
Chapter Two: Provides the analysis of various market segments by Type, covering the market size and development potential of each market segment, to help readers find the blue ocean market in different market segments.
Chapter Three: Provides the analysis of various market segments by Application, covering the market size and development potential of each market segment, to help readers find the blue ocean market in different downstream markets.
Chapter Four: Detailed analysis of Agent Performance Optimization (APO) companies’ competitive landscape, revenue, market share and ranking, latest development plan, merger, and acquisition information, etc.
Chapter Five: Provides profiles of key players, introducing the basic situation of the main companies in the market in detail, including product introduction, revenue, recent development, etc.
Chapter Six, Seven, Eight, Nine and Ten: North America, Europe, Asia Pacific, Latin America, Middle East & Africa, revenue by country.
Chapter Eleven: this section also introduces the market dynamics, latest developments of the market, the driving factors and restrictive factors of the market, the challenges and risks faced by companies in the industry, and the analysis of relevant policies in the industry.
Chapter Twelve: Research Finding/Conclusion
Agent Performance Optimization covers everything from workforce and performance management, quality monitoring, analytics and virtual agents. Agent performance optimization is widely used in contact centers for agent-facing technologies. These contact center applications essentially seek to reduce workforce costs, increase agent effectiveness, and improve service levels. These tools ease manager's task in planning schedules, forecasting agent requirements, measuring agent performance, analyzing results and improving outcomes.
The global Agent Performance Optimization (APO) market size is expected to reach US$ 9368.3 million by 2029, growing at a CAGR of 15.5% from 2023 to 2029. The market is mainly driven by the significant applications of Agent Performance Optimization (APO) in various end use industries. The expanding demands from the Small and Mid-sized Businesses and Large Enterprises, are propelling Agent Performance Optimization (APO) market. Cloud Based, one of the segments analysed in this report, is projected to record % CAGR and reach US$ million by the end of the analysis period. Growth in the On Premises segment is estimated at % CAGR for the next seven-year period.
Global Agent Performance Optimization (APO) key players include NICE Ltd, Genesys, Verint Systems Inc, Aspect, etc. Global top four manufacturers hold a share over 50%.
North America is the largest market, with a share over 45%, followed by China, and Europe, both have a share over 35 percent.
In terms of product, On Premises is the largest segment, with a share about 65%. And in terms of application, the largest application is Small and Mid-sized Businesses, followed by Large Enterprises.
Report Objectives
This report provides market insight on the different segments, by players, by Type, by Application. Market size and forecast (2018-2029) has been provided in the report. The primary objectives of this report are to provide 1) global market size and forecasts, growth rates, market dynamics, industry structure and developments, market situation, trends; 2) global market share and ranking by company; 3) comprehensive presentation of the global market for Agent Performance Optimization (APO), with both quantitative and qualitative analysis through detailed segmentation; 4) detailed value chain analysis and review of growth factors essential for the existing market players and new entrants; 5) emerging opportunities in the market and the future impact of major drivers and restraints of the market.
Key Features of The Study:
This report provides in-depth analysis of the global Agent Performance Optimization (APO) market, and provides market size (US$ million) and CAGR for the forecast period (2023-2029), considering 2022 as the base year.
This report profiles key players in the global Agent Performance Optimization (APO) market based on the following parameters - company details (found date, headquarters, manufacturing bases), products portfolio, Agent Performance Optimization (APO) sales data, market share and ranking.
This report elucidates potential market opportunities across different segments and explains attractive investment proposition matrices for this market.
This report illustrates key insights about market drivers, restraints, opportunities, market trends, regional outlook.
Key companies of Agent Performance Optimization (APO) covered in this report include NICE Ltd, Genesys, Verint Systems Inc, Aspect, Calabrio, Five9, Teleopti AB, ZOOM International and InVision AG, etc.
The global Agent Performance Optimization (APO) market report caters to various stakeholders in this industry including investors, suppliers, product players, distributors, new entrants, and financial analysts.
Market Segmentation
Company Profiles:
NICE Ltd
Genesys
Verint Systems Inc
Aspect
Calabrio
Five9
Teleopti AB
ZOOM International
InVision AG
Upstream Works Software
Envision Telephony
CallMiner
CallFinder
HigherGround, Inc.
Global Agent Performance Optimization (APO) market, by region:
North America (U.S., Canada, Mexico)
Europe (Germany, France, UK, Italy, etc.)
Asia Pacific (China, Japan, South Korea, Southeast Asia, India, etc.)
South America (Brazil, etc.)
Middle East and Africa (Turkey, GCC Countries, Africa, etc.)
Global Agent Performance Optimization (APO) market, Segment by Type:
Cloud Based
On Premises
Global Agent Performance Optimization (APO) market, by Application
Small and Mid-sized Businesses
Large Enterprises
Core Chapters
Chapter One: Introduces the report scope of the report, executive summary of global and regional market size and CAGR for the history and forecast period (2018-2023, 2024-2029). It offers a high-level view of the current state of the market and its likely evolution in the short to mid-term, and long term.
Chapter Two: Provides the analysis of various market segments by Type, covering the market size and development potential of each market segment, to help readers find the blue ocean market in different market segments.
Chapter Three: Provides the analysis of various market segments by Application, covering the market size and development potential of each market segment, to help readers find the blue ocean market in different downstream markets.
Chapter Four: Detailed analysis of Agent Performance Optimization (APO) companies’ competitive landscape, revenue, market share and ranking, latest development plan, merger, and acquisition information, etc.
Chapter Five: Provides profiles of key players, introducing the basic situation of the main companies in the market in detail, including product introduction, revenue, recent development, etc.
Chapter Six, Seven, Eight, Nine and Ten: North America, Europe, Asia Pacific, Latin America, Middle East & Africa, revenue by country.
Chapter Eleven: this section also introduces the market dynamics, latest developments of the market, the driving factors and restrictive factors of the market, the challenges and risks faced by companies in the industry, and the analysis of relevant policies in the industry.
Chapter Twelve: Research Finding/Conclusion
Index1 Market Overview of Agent Performance Optimization (APO)
1.1 Agent Performance Optimization (APO) Market Overview
1.1.1 Agent Performance Optimization (APO) Product Scope
1.1.2 Agent Performance Optimization (APO) Market Status and Outlook
1.2 Global Agent Performance Optimization (APO) Market Size Overview by Region 2018 VS 2022 VS 2029
1.3 Global Agent Performance Optimization (APO) Market Size by Region (2018-2029)
1.4 Global Agent Performance Optimization (APO) Historic Market Size by Region (2018-2023)
1.5 Global Agent Performance Optimization (APO) Market Size Forecast by Region (2024-2029)
1.6 Key Regions, Agent Performance Optimization (APO) Market Size (2018-2029)
1.6.1 North America Agent Performance Optimization (APO) Market Size (2018-2029)
1.6.2 Europe Agent Performance Optimization (APO) Market Size (2018-2029)
1.6.3 Asia-Pacific Agent Performance Optimization (APO) Market Size (2018-2029)
1.6.4 Latin America Agent Performance Optimization (APO) Market Size (2018-2029)
1.6.5 Middle East & Africa Agent Performance Optimization (APO) Market Size (2018-2029)
2 Agent Performance Optimization (APO) Market by Type
2.1 Introduction
2.1.1 Cloud Based
2.1.2 On Premises
2.2 Global Agent Performance Optimization (APO) Market Size by Type: 2018 VS 2022 VS 2029
2.2.1 Global Agent Performance Optimization (APO) Historic Market Size by Type (2018-2023)
2.2.2 Global Agent Performance Optimization (APO) Forecasted Market Size by Type (2024-2029)
2.3 Key Regions Market Size by Type
2.3.1 North America Agent Performance Optimization (APO) Revenue Breakdown by Type (2018-2029)
2.3.2 Europe Agent Performance Optimization (APO) Revenue Breakdown by Type (2018-2029)
2.3.3 Asia-Pacific Agent Performance Optimization (APO) Revenue Breakdown by Type (2018-2029)
2.3.4 Latin America Agent Performance Optimization (APO) Revenue Breakdown by Type (2018-2029)
2.3.5 Middle East and Africa Agent Performance Optimization (APO) Revenue Breakdown by Type (2018-2029)
3 Agent Performance Optimization (APO) Market Overview by Application
3.1 Introduction
3.1.1 Small and Mid-sized Businesses
3.1.2 Large Enterprises
3.2 Global Agent Performance Optimization (APO) Market Size by Application: 2018 VS 2022 VS 2029
3.2.1 Global Agent Performance Optimization (APO) Historic Market Size by Application (2018-2023)
3.2.2 Global Agent Performance Optimization (APO) Forecasted Market Size by Application (2024-2029)
3.3 Key Regions Market Size by Application
3.3.1 North America Agent Performance Optimization (APO) Revenue Breakdown by Application (2018-2029)
3.3.2 Europe Agent Performance Optimization (APO) Revenue Breakdown by Application (2018-2029)
3.3.3 Asia-Pacific Agent Performance Optimization (APO) Revenue Breakdown by Application (2018-2029)
3.3.4 Latin America Agent Performance Optimization (APO) Revenue Breakdown by Application (2018-2029)
3.3.5 Middle East and Africa Agent Performance Optimization (APO) Revenue Breakdown by Application (2018-2029)
4 Agent Performance Optimization (APO) Competition Analysis by Players
4.1 Global Agent Performance Optimization (APO) Market Size by Players (2018-2023)
4.2 Global Top Players by Company Type (Tier 1, Tier 2 and Tier 3) & (based on the Revenue in Agent Performance Optimization (APO) as of 2022)
4.3 Date of Key Players Enter into Agent Performance Optimization (APO) Market
4.4 Global Top Players Agent Performance Optimization (APO) Headquarters and Area Served
4.5 Key Players Agent Performance Optimization (APO) Product Solution and Service
4.6 Competitive Status
4.6.1 Agent Performance Optimization (APO) Market Concentration Rate
4.6.2 Mergers & Acquisitions, Expansion Plans
5 Company (Top Players) Profiles
5.1 NICE Ltd
5.1.1 NICE Ltd Profile
5.1.2 NICE Ltd Main Business
5.1.3 NICE Ltd Agent Performance Optimization (APO) Products, Services and Solutions
5.1.4 NICE Ltd Agent Performance Optimization (APO) Revenue (US$ Million) & (2018-2023)
5.1.5 NICE Ltd Recent Developments
5.2 Genesys
5.2.1 Genesys Profile
5.2.2 Genesys Main Business
5.2.3 Genesys Agent Performance Optimization (APO) Products, Services and Solutions
5.2.4 Genesys Agent Performance Optimization (APO) Revenue (US$ Million) & (2018-2023)
5.2.5 Genesys Recent Developments
5.3 Verint Systems Inc
5.3.1 Verint Systems Inc Profile
5.3.2 Verint Systems Inc Main Business
5.3.3 Verint Systems Inc Agent Performance Optimization (APO) Products, Services and Solutions
5.3.4 Verint Systems Inc Agent Performance Optimization (APO) Revenue (US$ Million) & (2018-2023)
5.3.5 Aspect Recent Developments
5.4 Aspect
5.4.1 Aspect Profile
5.4.2 Aspect Main Business
5.4.3 Aspect Agent Performance Optimization (APO) Products, Services and Solutions
5.4.4 Aspect Agent Performance Optimization (APO) Revenue (US$ Million) & (2018-2023)
5.4.5 Aspect Recent Developments
5.5 Calabrio
5.5.1 Calabrio Profile
5.5.2 Calabrio Main Business
5.5.3 Calabrio Agent Performance Optimization (APO) Products, Services and Solutions
5.5.4 Calabrio Agent Performance Optimization (APO) Revenue (US$ Million) & (2018-2023)
5.5.5 Calabrio Recent Developments
5.6 Five9
5.6.1 Five9 Profile
5.6.2 Five9 Main Business
5.6.3 Five9 Agent Performance Optimization (APO) Products, Services and Solutions
5.6.4 Five9 Agent Performance Optimization (APO) Revenue (US$ Million) & (2018-2023)
5.6.5 Five9 Recent Developments
5.7 Teleopti AB
5.7.1 Teleopti AB Profile
5.7.2 Teleopti AB Main Business
5.7.3 Teleopti AB Agent Performance Optimization (APO) Products, Services and Solutions
5.7.4 Teleopti AB Agent Performance Optimization (APO) Revenue (US$ Million) & (2018-2023)
5.7.5 Teleopti AB Recent Developments
5.8 ZOOM International
5.8.1 ZOOM International Profile
5.8.2 ZOOM International Main Business
5.8.3 ZOOM International Agent Performance Optimization (APO) Products, Services and Solutions
5.8.4 ZOOM International Agent Performance Optimization (APO) Revenue (US$ Million) & (2018-2023)
5.8.5 ZOOM International Recent Developments
5.9 InVision AG
5.9.1 InVision AG Profile
5.9.2 InVision AG Main Business
5.9.3 InVision AG Agent Performance Optimization (APO) Products, Services and Solutions
5.9.4 InVision AG Agent Performance Optimization (APO) Revenue (US$ Million) & (2018-2023)
5.9.5 InVision AG Recent Developments
5.10 Upstream Works Software
5.10.1 Upstream Works Software Profile
5.10.2 Upstream Works Software Main Business
5.10.3 Upstream Works Software Agent Performance Optimization (APO) Products, Services and Solutions
5.10.4 Upstream Works Software Agent Performance Optimization (APO) Revenue (US$ Million) & (2018-2023)
5.10.5 Upstream Works Software Recent Developments
5.11 Envision Telephony
5.11.1 Envision Telephony Profile
5.11.2 Envision Telephony Main Business
5.11.3 Envision Telephony Agent Performance Optimization (APO) Products, Services and Solutions
5.11.4 Envision Telephony Agent Performance Optimization (APO) Revenue (US$ Million) & (2018-2023)
5.11.5 Envision Telephony Recent Developments
5.12 CallMiner
5.12.1 CallMiner Profile
5.12.2 CallMiner Main Business
5.12.3 CallMiner Agent Performance Optimization (APO) Products, Services and Solutions
5.12.4 CallMiner Agent Performance Optimization (APO) Revenue (US$ Million) & (2018-2023)
5.12.5 CallMiner Recent Developments
5.13 CallFinder
5.13.1 CallFinder Profile
5.13.2 CallFinder Main Business
5.13.3 CallFinder Agent Performance Optimization (APO) Products, Services and Solutions
5.13.4 CallFinder Agent Performance Optimization (APO) Revenue (US$ Million) & (2018-2023)
5.13.5 CallFinder Recent Developments
5.14 HigherGround, Inc.
5.14.1 HigherGround, Inc. Profile
5.14.2 HigherGround, Inc. Main Business
5.14.3 HigherGround, Inc. Agent Performance Optimization (APO) Products, Services and Solutions
5.14.4 HigherGround, Inc. Agent Performance Optimization (APO) Revenue (US$ Million) & (2018-2023)
5.14.5 HigherGround, Inc. Recent Developments
6 North America
6.1 North America Agent Performance Optimization (APO) Market Size by Country (2018-2029)
6.2 U.S.
6.3 Canada
7 Europe
7.1 Europe Agent Performance Optimization (APO) Market Size by Country (2018-2029)
7.2 Germany
7.3 France
7.4 U.K.
7.5 Italy
7.6 Russia
7.7 Nordic Countries
7.8 Rest of Europe
8 Asia-Pacific
8.1 Asia-Pacific Agent Performance Optimization (APO) Market Size by Region (2018-2029)
8.2 China
8.3 Japan
8.4 South Korea
8.5 Southeast Asia
8.6 India
8.7 Australia
8.8 Rest of Asia-Pacific
9 Latin America
9.1 Latin America Agent Performance Optimization (APO) Market Size by Country (2018-2029)
9.2 Mexico
9.3 Brazil
9.4 Rest of Latin America
10 Middle East & Africa
10.1 Middle East & Africa Agent Performance Optimization (APO) Market Size by Country (2018-2029)
10.2 Turkey
10.3 Saudi Arabia
10.4 UAE
10.5 Rest of Middle East & Africa
11 Agent Performance Optimization (APO) Market Dynamics
11.1 Agent Performance Optimization (APO) Industry Trends
11.2 Agent Performance Optimization (APO) Market Drivers
11.3 Agent Performance Optimization (APO) Market Challenges
11.4 Agent Performance Optimization (APO) Market Restraints
12 Research Finding /Conclusion
13 Methodology and Data Source
13.1 Methodology/Research Approach
13.1.1 Research Programs/Design
13.1.2 Market Size Estimation
13.1.3 Market Breakdown and Data Triangulation
13.2 Data Source
13.2.1 Secondary Sources
13.2.2 Primary Sources
13.3 Disclaimer
13.4 Author List
Published By : QY Research
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