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Call Center Outsourcing-Global Market Insights and Sales Trends 2024
Synopsis
Call center outsourcing is the business practice of contracting out call center services.
The global Call Center Outsourcing market size is expected to reach US$ 18280 million by 2029, growing at a CAGR of 2.6% from 2023 to 2029. The market is mainly driven by the significant applications of Call Center Outsourcing in various end use industries. The expanding demands from the BFSI, Retail, Government and IT & Telecommunication, are propelling Call Center Outsourcing market. Inbound Call Services, one of the segments analysed in this report, is projected to record % CAGR and reach US$ million by the end of the analysis period. Growth in the Outbound Call Services segment is estimated at % CAGR for the next seven-year period.
Asia Pacific shows high growth potential for Call Center Outsourcing market, driven by demand from China, the second largest economy with some signs of stabilising, the Call Center Outsourcing market in China is forecast to reach US$ million by 2029, trailing a CAGR of % over the 2023-2029 period, while the U.S. market will reach US$ million by 2029, exhibiting a CAGR of % during the same period.
Report Objectives
This report provides market insight on the different segments, by players, by Type, by Application. Market size and forecast (2018-2029) has been provided in the report. The primary objectives of this report are to provide 1) global market size and forecasts, growth rates, market dynamics, industry structure and developments, market situation, trends; 2) global market share and ranking by company; 3) comprehensive presentation of the global market for Call Center Outsourcing, with both quantitative and qualitative analysis through detailed segmentation; 4) detailed value chain analysis and review of growth factors essential for the existing market players and new entrants; 5) emerging opportunities in the market and the future impact of major drivers and restraints of the market.
Key Features of The Study:
This report provides in-depth analysis of the global Call Center Outsourcing market, and provides market size (US$ million) and CAGR for the forecast period (2023-2029), considering 2022 as the base year.
This report profiles key players in the global Call Center Outsourcing market based on the following parameters - company details (found date, headquarters, manufacturing bases), products portfolio, Call Center Outsourcing sales data, market share and ranking.
This report elucidates potential market opportunities across different segments and explains attractive investment proposition matrices for this market.
This report illustrates key insights about market drivers, restraints, opportunities, market trends, regional outlook.
Key companies of Call Center Outsourcing covered in this report include Xerox Corporation, IBM Global Services, CGS, Datamark, Inc., Infinit Contact, Five9, Runway, Invensis and Infinit-O, etc.
The global Call Center Outsourcing market report caters to various stakeholders in this industry including investors, suppliers, product players, distributors, new entrants, and financial analysts.
Market Segmentation
Company Profiles:
Xerox Corporation
IBM Global Services
CGS
Datamark, Inc.
Infinit Contact
Five9
Runway
Invensis
Infinit-O
PSI
Sitel Worldwide Corporation
Global Call Center Outsourcing market, by region:
North America (U.S., Canada, Mexico)
Europe (Germany, France, UK, Italy, etc.)
Asia Pacific (China, Japan, South Korea, Southeast Asia, India, etc.)
South America (Brazil, etc.)
Middle East and Africa (Turkey, GCC Countries, Africa, etc.)
Global Call Center Outsourcing market, Segment by Type:
Inbound Call Services
Outbound Call Services
Others
Global Call Center Outsourcing market, by Application
BFSI
Retail
Government
IT & Telecommunication
Defense Aerospace & Intelligence
Manufacturing
Core Chapters
Chapter One: Introduces the report scope of the report, executive summary of global and regional market size and CAGR for the history and forecast period (2018-2023, 2024-2029). It offers a high-level view of the current state of the market and its likely evolution in the short to mid-term, and long term.
Chapter Two: Provides the analysis of various market segments by Type, covering the market size and development potential of each market segment, to help readers find the blue ocean market in different market segments.
Chapter Three: Provides the analysis of various market segments by Application, covering the market size and development potential of each market segment, to help readers find the blue ocean market in different downstream markets.
Chapter Four: Detailed analysis of Call Center Outsourcing companies’ competitive landscape, revenue, market share and ranking, latest development plan, merger, and acquisition information, etc.
Chapter Five: Provides profiles of key players, introducing the basic situation of the main companies in the market in detail, including product introduction, revenue, recent development, etc.
Chapter Six, Seven, Eight, Nine and Ten: North America, Europe, Asia Pacific, Latin America, Middle East & Africa, revenue by country.
Chapter Eleven: this section also introduces the market dynamics, latest developments of the market, the driving factors and restrictive factors of the market, the challenges and risks faced by companies in the industry, and the analysis of relevant policies in the industry.
Chapter Twelve: Research Finding/Conclusion
Call center outsourcing is the business practice of contracting out call center services.
The global Call Center Outsourcing market size is expected to reach US$ 18280 million by 2029, growing at a CAGR of 2.6% from 2023 to 2029. The market is mainly driven by the significant applications of Call Center Outsourcing in various end use industries. The expanding demands from the BFSI, Retail, Government and IT & Telecommunication, are propelling Call Center Outsourcing market. Inbound Call Services, one of the segments analysed in this report, is projected to record % CAGR and reach US$ million by the end of the analysis period. Growth in the Outbound Call Services segment is estimated at % CAGR for the next seven-year period.
Asia Pacific shows high growth potential for Call Center Outsourcing market, driven by demand from China, the second largest economy with some signs of stabilising, the Call Center Outsourcing market in China is forecast to reach US$ million by 2029, trailing a CAGR of % over the 2023-2029 period, while the U.S. market will reach US$ million by 2029, exhibiting a CAGR of % during the same period.
Report Objectives
This report provides market insight on the different segments, by players, by Type, by Application. Market size and forecast (2018-2029) has been provided in the report. The primary objectives of this report are to provide 1) global market size and forecasts, growth rates, market dynamics, industry structure and developments, market situation, trends; 2) global market share and ranking by company; 3) comprehensive presentation of the global market for Call Center Outsourcing, with both quantitative and qualitative analysis through detailed segmentation; 4) detailed value chain analysis and review of growth factors essential for the existing market players and new entrants; 5) emerging opportunities in the market and the future impact of major drivers and restraints of the market.
Key Features of The Study:
This report provides in-depth analysis of the global Call Center Outsourcing market, and provides market size (US$ million) and CAGR for the forecast period (2023-2029), considering 2022 as the base year.
This report profiles key players in the global Call Center Outsourcing market based on the following parameters - company details (found date, headquarters, manufacturing bases), products portfolio, Call Center Outsourcing sales data, market share and ranking.
This report elucidates potential market opportunities across different segments and explains attractive investment proposition matrices for this market.
This report illustrates key insights about market drivers, restraints, opportunities, market trends, regional outlook.
Key companies of Call Center Outsourcing covered in this report include Xerox Corporation, IBM Global Services, CGS, Datamark, Inc., Infinit Contact, Five9, Runway, Invensis and Infinit-O, etc.
The global Call Center Outsourcing market report caters to various stakeholders in this industry including investors, suppliers, product players, distributors, new entrants, and financial analysts.
Market Segmentation
Company Profiles:
Xerox Corporation
IBM Global Services
CGS
Datamark, Inc.
Infinit Contact
Five9
Runway
Invensis
Infinit-O
PSI
Sitel Worldwide Corporation
Global Call Center Outsourcing market, by region:
North America (U.S., Canada, Mexico)
Europe (Germany, France, UK, Italy, etc.)
Asia Pacific (China, Japan, South Korea, Southeast Asia, India, etc.)
South America (Brazil, etc.)
Middle East and Africa (Turkey, GCC Countries, Africa, etc.)
Global Call Center Outsourcing market, Segment by Type:
Inbound Call Services
Outbound Call Services
Others
Global Call Center Outsourcing market, by Application
BFSI
Retail
Government
IT & Telecommunication
Defense Aerospace & Intelligence
Manufacturing
Core Chapters
Chapter One: Introduces the report scope of the report, executive summary of global and regional market size and CAGR for the history and forecast period (2018-2023, 2024-2029). It offers a high-level view of the current state of the market and its likely evolution in the short to mid-term, and long term.
Chapter Two: Provides the analysis of various market segments by Type, covering the market size and development potential of each market segment, to help readers find the blue ocean market in different market segments.
Chapter Three: Provides the analysis of various market segments by Application, covering the market size and development potential of each market segment, to help readers find the blue ocean market in different downstream markets.
Chapter Four: Detailed analysis of Call Center Outsourcing companies’ competitive landscape, revenue, market share and ranking, latest development plan, merger, and acquisition information, etc.
Chapter Five: Provides profiles of key players, introducing the basic situation of the main companies in the market in detail, including product introduction, revenue, recent development, etc.
Chapter Six, Seven, Eight, Nine and Ten: North America, Europe, Asia Pacific, Latin America, Middle East & Africa, revenue by country.
Chapter Eleven: this section also introduces the market dynamics, latest developments of the market, the driving factors and restrictive factors of the market, the challenges and risks faced by companies in the industry, and the analysis of relevant policies in the industry.
Chapter Twelve: Research Finding/Conclusion
Index1 Market Overview of Call Center Outsourcing
1.1 Call Center Outsourcing Market Overview
1.1.1 Call Center Outsourcing Product Scope
1.1.2 Call Center Outsourcing Market Status and Outlook
1.2 Global Call Center Outsourcing Market Size Overview by Region 2018 VS 2022 VS 2029
1.3 Global Call Center Outsourcing Market Size by Region (2018-2029)
1.4 Global Call Center Outsourcing Historic Market Size by Region (2018-2023)
1.5 Global Call Center Outsourcing Market Size Forecast by Region (2024-2029)
1.6 Key Regions, Call Center Outsourcing Market Size (2018-2029)
1.6.1 North America Call Center Outsourcing Market Size (2018-2029)
1.6.2 Europe Call Center Outsourcing Market Size (2018-2029)
1.6.3 Asia-Pacific Call Center Outsourcing Market Size (2018-2029)
1.6.4 Latin America Call Center Outsourcing Market Size (2018-2029)
1.6.5 Middle East & Africa Call Center Outsourcing Market Size (2018-2029)
2 Call Center Outsourcing Market by Type
2.1 Introduction
2.1.1 Inbound Call Services
2.1.2 Outbound Call Services
2.1.3 Others
2.2 Global Call Center Outsourcing Market Size by Type: 2018 VS 2022 VS 2029
2.2.1 Global Call Center Outsourcing Historic Market Size by Type (2018-2023)
2.2.2 Global Call Center Outsourcing Forecasted Market Size by Type (2024-2029)
2.3 Key Regions Market Size by Type
2.3.1 North America Call Center Outsourcing Revenue Breakdown by Type (2018-2029)
2.3.2 Europe Call Center Outsourcing Revenue Breakdown by Type (2018-2029)
2.3.3 Asia-Pacific Call Center Outsourcing Revenue Breakdown by Type (2018-2029)
2.3.4 Latin America Call Center Outsourcing Revenue Breakdown by Type (2018-2029)
2.3.5 Middle East and Africa Call Center Outsourcing Revenue Breakdown by Type (2018-2029)
3 Call Center Outsourcing Market Overview by Application
3.1 Introduction
3.1.1 BFSI
3.1.2 Retail
3.1.3 Government
3.1.4 IT & Telecommunication
3.1.5 Defense Aerospace & Intelligence
3.1.6 Manufacturing
3.2 Global Call Center Outsourcing Market Size by Application: 2018 VS 2022 VS 2029
3.2.1 Global Call Center Outsourcing Historic Market Size by Application (2018-2023)
3.2.2 Global Call Center Outsourcing Forecasted Market Size by Application (2024-2029)
3.3 Key Regions Market Size by Application
3.3.1 North America Call Center Outsourcing Revenue Breakdown by Application (2018-2029)
3.3.2 Europe Call Center Outsourcing Revenue Breakdown by Application (2018-2029)
3.3.3 Asia-Pacific Call Center Outsourcing Revenue Breakdown by Application (2018-2029)
3.3.4 Latin America Call Center Outsourcing Revenue Breakdown by Application (2018-2029)
3.3.5 Middle East and Africa Call Center Outsourcing Revenue Breakdown by Application (2018-2029)
4 Call Center Outsourcing Competition Analysis by Players
4.1 Global Call Center Outsourcing Market Size by Players (2018-2023)
4.2 Global Top Players by Company Type (Tier 1, Tier 2 and Tier 3) & (based on the Revenue in Call Center Outsourcing as of 2022)
4.3 Date of Key Players Enter into Call Center Outsourcing Market
4.4 Global Top Players Call Center Outsourcing Headquarters and Area Served
4.5 Key Players Call Center Outsourcing Product Solution and Service
4.6 Competitive Status
4.6.1 Call Center Outsourcing Market Concentration Rate
4.6.2 Mergers & Acquisitions, Expansion Plans
5 Company (Top Players) Profiles
5.1 Xerox Corporation
5.1.1 Xerox Corporation Profile
5.1.2 Xerox Corporation Main Business
5.1.3 Xerox Corporation Call Center Outsourcing Products, Services and Solutions
5.1.4 Xerox Corporation Call Center Outsourcing Revenue (US$ Million) & (2018-2023)
5.1.5 Xerox Corporation Recent Developments
5.2 IBM Global Services
5.2.1 IBM Global Services Profile
5.2.2 IBM Global Services Main Business
5.2.3 IBM Global Services Call Center Outsourcing Products, Services and Solutions
5.2.4 IBM Global Services Call Center Outsourcing Revenue (US$ Million) & (2018-2023)
5.2.5 IBM Global Services Recent Developments
5.3 CGS
5.3.1 CGS Profile
5.3.2 CGS Main Business
5.3.3 CGS Call Center Outsourcing Products, Services and Solutions
5.3.4 CGS Call Center Outsourcing Revenue (US$ Million) & (2018-2023)
5.3.5 Datamark, Inc. Recent Developments
5.4 Datamark, Inc.
5.4.1 Datamark, Inc. Profile
5.4.2 Datamark, Inc. Main Business
5.4.3 Datamark, Inc. Call Center Outsourcing Products, Services and Solutions
5.4.4 Datamark, Inc. Call Center Outsourcing Revenue (US$ Million) & (2018-2023)
5.4.5 Datamark, Inc. Recent Developments
5.5 Infinit Contact
5.5.1 Infinit Contact Profile
5.5.2 Infinit Contact Main Business
5.5.3 Infinit Contact Call Center Outsourcing Products, Services and Solutions
5.5.4 Infinit Contact Call Center Outsourcing Revenue (US$ Million) & (2018-2023)
5.5.5 Infinit Contact Recent Developments
5.6 Five9
5.6.1 Five9 Profile
5.6.2 Five9 Main Business
5.6.3 Five9 Call Center Outsourcing Products, Services and Solutions
5.6.4 Five9 Call Center Outsourcing Revenue (US$ Million) & (2018-2023)
5.6.5 Five9 Recent Developments
5.7 Runway
5.7.1 Runway Profile
5.7.2 Runway Main Business
5.7.3 Runway Call Center Outsourcing Products, Services and Solutions
5.7.4 Runway Call Center Outsourcing Revenue (US$ Million) & (2018-2023)
5.7.5 Runway Recent Developments
5.8 Invensis
5.8.1 Invensis Profile
5.8.2 Invensis Main Business
5.8.3 Invensis Call Center Outsourcing Products, Services and Solutions
5.8.4 Invensis Call Center Outsourcing Revenue (US$ Million) & (2018-2023)
5.8.5 Invensis Recent Developments
5.9 Infinit-O
5.9.1 Infinit-O Profile
5.9.2 Infinit-O Main Business
5.9.3 Infinit-O Call Center Outsourcing Products, Services and Solutions
5.9.4 Infinit-O Call Center Outsourcing Revenue (US$ Million) & (2018-2023)
5.9.5 Infinit-O Recent Developments
5.10 PSI
5.10.1 PSI Profile
5.10.2 PSI Main Business
5.10.3 PSI Call Center Outsourcing Products, Services and Solutions
5.10.4 PSI Call Center Outsourcing Revenue (US$ Million) & (2018-2023)
5.10.5 PSI Recent Developments
5.11 Sitel Worldwide Corporation
5.11.1 Sitel Worldwide Corporation Profile
5.11.2 Sitel Worldwide Corporation Main Business
5.11.3 Sitel Worldwide Corporation Call Center Outsourcing Products, Services and Solutions
5.11.4 Sitel Worldwide Corporation Call Center Outsourcing Revenue (US$ Million) & (2018-2023)
5.11.5 Sitel Worldwide Corporation Recent Developments
6 North America
6.1 North America Call Center Outsourcing Market Size by Country (2018-2029)
6.2 U.S.
6.3 Canada
7 Europe
7.1 Europe Call Center Outsourcing Market Size by Country (2018-2029)
7.2 Germany
7.3 France
7.4 U.K.
7.5 Italy
7.6 Russia
7.7 Nordic Countries
7.8 Rest of Europe
8 Asia-Pacific
8.1 Asia-Pacific Call Center Outsourcing Market Size by Region (2018-2029)
8.2 China
8.3 Japan
8.4 South Korea
8.5 Southeast Asia
8.6 India
8.7 Australia
8.8 Rest of Asia-Pacific
9 Latin America
9.1 Latin America Call Center Outsourcing Market Size by Country (2018-2029)
9.2 Mexico
9.3 Brazil
9.4 Rest of Latin America
10 Middle East & Africa
10.1 Middle East & Africa Call Center Outsourcing Market Size by Country (2018-2029)
10.2 Turkey
10.3 Saudi Arabia
10.4 UAE
10.5 Rest of Middle East & Africa
11 Call Center Outsourcing Market Dynamics
11.1 Call Center Outsourcing Industry Trends
11.2 Call Center Outsourcing Market Drivers
11.3 Call Center Outsourcing Market Challenges
11.4 Call Center Outsourcing Market Restraints
12 Research Finding /Conclusion
13 Methodology and Data Source
13.1 Methodology/Research Approach
13.1.1 Research Programs/Design
13.1.2 Market Size Estimation
13.1.3 Market Breakdown and Data Triangulation
13.2 Data Source
13.2.1 Secondary Sources
13.2.2 Primary Sources
13.3 Disclaimer
13.4 Author List
Published By : QY Research
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