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Call Center Outsourcings-Global Market Insights and Sales Trends 2024
Synopsis
Call centers are the business consulting services where expert agents answer calls from the customers etc. The customers could call an organization before, during or after they purchase a product and this could be for their diverse needs.
The global Call Center Outsourcings market size is expected to reach US$ 135130 million by 2029, growing at a CAGR of 2.6% from 2023 to 2029. The market is mainly driven by the significant applications of Call Center Outsourcings in various end use industries. The expanding demands from the BFSI, Retail, Government and IT & Telecommunication, are propelling Call Center Outsourcings market. Inbound Call Services, one of the segments analysed in this report, is projected to record % CAGR and reach US$ million by the end of the analysis period. Growth in the Outbound Call Services segment is estimated at % CAGR for the next seven-year period.
Asia Pacific shows high growth potential for Call Center Outsourcings market, driven by demand from China, the second largest economy with some signs of stabilising, the Call Center Outsourcings market in China is forecast to reach US$ million by 2029, trailing a CAGR of % over the 2023-2029 period, while the U.S. market will reach US$ million by 2029, exhibiting a CAGR of % during the same period.
Report Objectives
This report provides market insight on the different segments, by players, by Type, by Application. Market size and forecast (2018-2029) has been provided in the report. The primary objectives of this report are to provide 1) global market size and forecasts, growth rates, market dynamics, industry structure and developments, market situation, trends; 2) global market share and ranking by company; 3) comprehensive presentation of the global market for Call Center Outsourcings, with both quantitative and qualitative analysis through detailed segmentation; 4) detailed value chain analysis and review of growth factors essential for the existing market players and new entrants; 5) emerging opportunities in the market and the future impact of major drivers and restraints of the market.
Key Features of The Study:
This report provides in-depth analysis of the global Call Center Outsourcings market, and provides market size (US$ million) and CAGR for the forecast period (2023-2029), considering 2022 as the base year.
This report profiles key players in the global Call Center Outsourcings market based on the following parameters - company details (found date, headquarters, manufacturing bases), products portfolio, Call Center Outsourcings sales data, market share and ranking.
This report elucidates potential market opportunities across different segments and explains attractive investment proposition matrices for this market.
This report illustrates key insights about market drivers, restraints, opportunities, market trends, regional outlook.
Key companies of Call Center Outsourcings covered in this report include Aditya Birla Minacs, Atento, Concentrix, Conduent, Convergys Corporation, Datacom Group, DialAmerica, Firstsource and Focus Services, etc.
The global Call Center Outsourcings market report caters to various stakeholders in this industry including investors, suppliers, product players, distributors, new entrants, and financial analysts.
Market Segmentation
Company Profiles:
Aditya Birla Minacs
Atento
Concentrix
Conduent
Convergys Corporation
Datacom Group
DialAmerica
Firstsource
Focus Services
Genpact
InfoCision Management Corporation
Inktel Direct
iQor
NCO Group
One World Direct
Qualfon
Sitel
Sykes Enterprises
SupportSave
Tech Mahindra
Teleperformance
Televerde
TeleTech
TELUS International
Transcom WorldWide
Ubiquity Global Services
United Nearshore Operations
WNS Global Services
Webhelp
Global Call Center Outsourcings market, by region:
North America (U.S., Canada, Mexico)
Europe (Germany, France, UK, Italy, etc.)
Asia Pacific (China, Japan, South Korea, Southeast Asia, India, etc.)
South America (Brazil, etc.)
Middle East and Africa (Turkey, GCC Countries, Africa, etc.)
Global Call Center Outsourcings market, Segment by Type:
Inbound Call Services
Outbound Call Services
Others
Global Call Center Outsourcings market, by Application
BFSI
Retail
Government
IT & Telecommunication
Defense Aerospace & Intelligence
Others
Core Chapters
Chapter One: Introduces the report scope of the report, executive summary of global and regional market size and CAGR for the history and forecast period (2018-2023, 2024-2029). It offers a high-level view of the current state of the market and its likely evolution in the short to mid-term, and long term.
Chapter Two: Provides the analysis of various market segments by Type, covering the market size and development potential of each market segment, to help readers find the blue ocean market in different market segments.
Chapter Three: Provides the analysis of various market segments by Application, covering the market size and development potential of each market segment, to help readers find the blue ocean market in different downstream markets.
Chapter Four: Detailed analysis of Call Center Outsourcings companies’ competitive landscape, revenue, market share and ranking, latest development plan, merger, and acquisition information, etc.
Chapter Five: Provides profiles of key players, introducing the basic situation of the main companies in the market in detail, including product introduction, revenue, recent development, etc.
Chapter Six, Seven, Eight, Nine and Ten: North America, Europe, Asia Pacific, Latin America, Middle East & Africa, revenue by country.
Chapter Eleven: this section also introduces the market dynamics, latest developments of the market, the driving factors and restrictive factors of the market, the challenges and risks faced by companies in the industry, and the analysis of relevant policies in the industry.
Chapter Twelve: Research Finding/Conclusion
Call centers are the business consulting services where expert agents answer calls from the customers etc. The customers could call an organization before, during or after they purchase a product and this could be for their diverse needs.
The global Call Center Outsourcings market size is expected to reach US$ 135130 million by 2029, growing at a CAGR of 2.6% from 2023 to 2029. The market is mainly driven by the significant applications of Call Center Outsourcings in various end use industries. The expanding demands from the BFSI, Retail, Government and IT & Telecommunication, are propelling Call Center Outsourcings market. Inbound Call Services, one of the segments analysed in this report, is projected to record % CAGR and reach US$ million by the end of the analysis period. Growth in the Outbound Call Services segment is estimated at % CAGR for the next seven-year period.
Asia Pacific shows high growth potential for Call Center Outsourcings market, driven by demand from China, the second largest economy with some signs of stabilising, the Call Center Outsourcings market in China is forecast to reach US$ million by 2029, trailing a CAGR of % over the 2023-2029 period, while the U.S. market will reach US$ million by 2029, exhibiting a CAGR of % during the same period.
Report Objectives
This report provides market insight on the different segments, by players, by Type, by Application. Market size and forecast (2018-2029) has been provided in the report. The primary objectives of this report are to provide 1) global market size and forecasts, growth rates, market dynamics, industry structure and developments, market situation, trends; 2) global market share and ranking by company; 3) comprehensive presentation of the global market for Call Center Outsourcings, with both quantitative and qualitative analysis through detailed segmentation; 4) detailed value chain analysis and review of growth factors essential for the existing market players and new entrants; 5) emerging opportunities in the market and the future impact of major drivers and restraints of the market.
Key Features of The Study:
This report provides in-depth analysis of the global Call Center Outsourcings market, and provides market size (US$ million) and CAGR for the forecast period (2023-2029), considering 2022 as the base year.
This report profiles key players in the global Call Center Outsourcings market based on the following parameters - company details (found date, headquarters, manufacturing bases), products portfolio, Call Center Outsourcings sales data, market share and ranking.
This report elucidates potential market opportunities across different segments and explains attractive investment proposition matrices for this market.
This report illustrates key insights about market drivers, restraints, opportunities, market trends, regional outlook.
Key companies of Call Center Outsourcings covered in this report include Aditya Birla Minacs, Atento, Concentrix, Conduent, Convergys Corporation, Datacom Group, DialAmerica, Firstsource and Focus Services, etc.
The global Call Center Outsourcings market report caters to various stakeholders in this industry including investors, suppliers, product players, distributors, new entrants, and financial analysts.
Market Segmentation
Company Profiles:
Aditya Birla Minacs
Atento
Concentrix
Conduent
Convergys Corporation
Datacom Group
DialAmerica
Firstsource
Focus Services
Genpact
InfoCision Management Corporation
Inktel Direct
iQor
NCO Group
One World Direct
Qualfon
Sitel
Sykes Enterprises
SupportSave
Tech Mahindra
Teleperformance
Televerde
TeleTech
TELUS International
Transcom WorldWide
Ubiquity Global Services
United Nearshore Operations
WNS Global Services
Webhelp
Global Call Center Outsourcings market, by region:
North America (U.S., Canada, Mexico)
Europe (Germany, France, UK, Italy, etc.)
Asia Pacific (China, Japan, South Korea, Southeast Asia, India, etc.)
South America (Brazil, etc.)
Middle East and Africa (Turkey, GCC Countries, Africa, etc.)
Global Call Center Outsourcings market, Segment by Type:
Inbound Call Services
Outbound Call Services
Others
Global Call Center Outsourcings market, by Application
BFSI
Retail
Government
IT & Telecommunication
Defense Aerospace & Intelligence
Others
Core Chapters
Chapter One: Introduces the report scope of the report, executive summary of global and regional market size and CAGR for the history and forecast period (2018-2023, 2024-2029). It offers a high-level view of the current state of the market and its likely evolution in the short to mid-term, and long term.
Chapter Two: Provides the analysis of various market segments by Type, covering the market size and development potential of each market segment, to help readers find the blue ocean market in different market segments.
Chapter Three: Provides the analysis of various market segments by Application, covering the market size and development potential of each market segment, to help readers find the blue ocean market in different downstream markets.
Chapter Four: Detailed analysis of Call Center Outsourcings companies’ competitive landscape, revenue, market share and ranking, latest development plan, merger, and acquisition information, etc.
Chapter Five: Provides profiles of key players, introducing the basic situation of the main companies in the market in detail, including product introduction, revenue, recent development, etc.
Chapter Six, Seven, Eight, Nine and Ten: North America, Europe, Asia Pacific, Latin America, Middle East & Africa, revenue by country.
Chapter Eleven: this section also introduces the market dynamics, latest developments of the market, the driving factors and restrictive factors of the market, the challenges and risks faced by companies in the industry, and the analysis of relevant policies in the industry.
Chapter Twelve: Research Finding/Conclusion
Index1 Market Overview of Call Center Outsourcings
1.1 Call Center Outsourcings Market Overview
1.1.1 Call Center Outsourcings Product Scope
1.1.2 Call Center Outsourcings Market Status and Outlook
1.2 Global Call Center Outsourcings Market Size Overview by Region 2018 VS 2022 VS 2029
1.3 Global Call Center Outsourcings Market Size by Region (2018-2029)
1.4 Global Call Center Outsourcings Historic Market Size by Region (2018-2023)
1.5 Global Call Center Outsourcings Market Size Forecast by Region (2024-2029)
1.6 Key Regions, Call Center Outsourcings Market Size (2018-2029)
1.6.1 North America Call Center Outsourcings Market Size (2018-2029)
1.6.2 Europe Call Center Outsourcings Market Size (2018-2029)
1.6.3 Asia-Pacific Call Center Outsourcings Market Size (2018-2029)
1.6.4 Latin America Call Center Outsourcings Market Size (2018-2029)
1.6.5 Middle East & Africa Call Center Outsourcings Market Size (2018-2029)
2 Call Center Outsourcings Market by Type
2.1 Introduction
2.1.1 Inbound Call Services
2.1.2 Outbound Call Services
2.1.3 Others
2.2 Global Call Center Outsourcings Market Size by Type: 2018 VS 2022 VS 2029
2.2.1 Global Call Center Outsourcings Historic Market Size by Type (2018-2023)
2.2.2 Global Call Center Outsourcings Forecasted Market Size by Type (2024-2029)
2.3 Key Regions Market Size by Type
2.3.1 North America Call Center Outsourcings Revenue Breakdown by Type (2018-2029)
2.3.2 Europe Call Center Outsourcings Revenue Breakdown by Type (2018-2029)
2.3.3 Asia-Pacific Call Center Outsourcings Revenue Breakdown by Type (2018-2029)
2.3.4 Latin America Call Center Outsourcings Revenue Breakdown by Type (2018-2029)
2.3.5 Middle East and Africa Call Center Outsourcings Revenue Breakdown by Type (2018-2029)
3 Call Center Outsourcings Market Overview by Application
3.1 Introduction
3.1.1 BFSI
3.1.2 Retail
3.1.3 Government
3.1.4 IT & Telecommunication
3.1.5 Defense Aerospace & Intelligence
3.1.6 Others
3.2 Global Call Center Outsourcings Market Size by Application: 2018 VS 2022 VS 2029
3.2.1 Global Call Center Outsourcings Historic Market Size by Application (2018-2023)
3.2.2 Global Call Center Outsourcings Forecasted Market Size by Application (2024-2029)
3.3 Key Regions Market Size by Application
3.3.1 North America Call Center Outsourcings Revenue Breakdown by Application (2018-2029)
3.3.2 Europe Call Center Outsourcings Revenue Breakdown by Application (2018-2029)
3.3.3 Asia-Pacific Call Center Outsourcings Revenue Breakdown by Application (2018-2029)
3.3.4 Latin America Call Center Outsourcings Revenue Breakdown by Application (2018-2029)
3.3.5 Middle East and Africa Call Center Outsourcings Revenue Breakdown by Application (2018-2029)
4 Call Center Outsourcings Competition Analysis by Players
4.1 Global Call Center Outsourcings Market Size by Players (2018-2023)
4.2 Global Top Players by Company Type (Tier 1, Tier 2 and Tier 3) & (based on the Revenue in Call Center Outsourcings as of 2022)
4.3 Date of Key Players Enter into Call Center Outsourcings Market
4.4 Global Top Players Call Center Outsourcings Headquarters and Area Served
4.5 Key Players Call Center Outsourcings Product Solution and Service
4.6 Competitive Status
4.6.1 Call Center Outsourcings Market Concentration Rate
4.6.2 Mergers & Acquisitions, Expansion Plans
5 Company (Top Players) Profiles
5.1 Aditya Birla Minacs
5.1.1 Aditya Birla Minacs Profile
5.1.2 Aditya Birla Minacs Main Business
5.1.3 Aditya Birla Minacs Call Center Outsourcings Products, Services and Solutions
5.1.4 Aditya Birla Minacs Call Center Outsourcings Revenue (US$ Million) & (2018-2023)
5.1.5 Aditya Birla Minacs Recent Developments
5.2 Atento
5.2.1 Atento Profile
5.2.2 Atento Main Business
5.2.3 Atento Call Center Outsourcings Products, Services and Solutions
5.2.4 Atento Call Center Outsourcings Revenue (US$ Million) & (2018-2023)
5.2.5 Atento Recent Developments
5.3 Concentrix
5.3.1 Concentrix Profile
5.3.2 Concentrix Main Business
5.3.3 Concentrix Call Center Outsourcings Products, Services and Solutions
5.3.4 Concentrix Call Center Outsourcings Revenue (US$ Million) & (2018-2023)
5.3.5 Conduent Recent Developments
5.4 Conduent
5.4.1 Conduent Profile
5.4.2 Conduent Main Business
5.4.3 Conduent Call Center Outsourcings Products, Services and Solutions
5.4.4 Conduent Call Center Outsourcings Revenue (US$ Million) & (2018-2023)
5.4.5 Conduent Recent Developments
5.5 Convergys Corporation
5.5.1 Convergys Corporation Profile
5.5.2 Convergys Corporation Main Business
5.5.3 Convergys Corporation Call Center Outsourcings Products, Services and Solutions
5.5.4 Convergys Corporation Call Center Outsourcings Revenue (US$ Million) & (2018-2023)
5.5.5 Convergys Corporation Recent Developments
5.6 Datacom Group
5.6.1 Datacom Group Profile
5.6.2 Datacom Group Main Business
5.6.3 Datacom Group Call Center Outsourcings Products, Services and Solutions
5.6.4 Datacom Group Call Center Outsourcings Revenue (US$ Million) & (2018-2023)
5.6.5 Datacom Group Recent Developments
5.7 DialAmerica
5.7.1 DialAmerica Profile
5.7.2 DialAmerica Main Business
5.7.3 DialAmerica Call Center Outsourcings Products, Services and Solutions
5.7.4 DialAmerica Call Center Outsourcings Revenue (US$ Million) & (2018-2023)
5.7.5 DialAmerica Recent Developments
5.8 Firstsource
5.8.1 Firstsource Profile
5.8.2 Firstsource Main Business
5.8.3 Firstsource Call Center Outsourcings Products, Services and Solutions
5.8.4 Firstsource Call Center Outsourcings Revenue (US$ Million) & (2018-2023)
5.8.5 Firstsource Recent Developments
5.9 Focus Services
5.9.1 Focus Services Profile
5.9.2 Focus Services Main Business
5.9.3 Focus Services Call Center Outsourcings Products, Services and Solutions
5.9.4 Focus Services Call Center Outsourcings Revenue (US$ Million) & (2018-2023)
5.9.5 Focus Services Recent Developments
5.10 Genpact
5.10.1 Genpact Profile
5.10.2 Genpact Main Business
5.10.3 Genpact Call Center Outsourcings Products, Services and Solutions
5.10.4 Genpact Call Center Outsourcings Revenue (US$ Million) & (2018-2023)
5.10.5 Genpact Recent Developments
5.11 InfoCision Management Corporation
5.11.1 InfoCision Management Corporation Profile
5.11.2 InfoCision Management Corporation Main Business
5.11.3 InfoCision Management Corporation Call Center Outsourcings Products, Services and Solutions
5.11.4 InfoCision Management Corporation Call Center Outsourcings Revenue (US$ Million) & (2018-2023)
5.11.5 InfoCision Management Corporation Recent Developments
5.12 Inktel Direct
5.12.1 Inktel Direct Profile
5.12.2 Inktel Direct Main Business
5.12.3 Inktel Direct Call Center Outsourcings Products, Services and Solutions
5.12.4 Inktel Direct Call Center Outsourcings Revenue (US$ Million) & (2018-2023)
5.12.5 Inktel Direct Recent Developments
5.13 iQor
5.13.1 iQor Profile
5.13.2 iQor Main Business
5.13.3 iQor Call Center Outsourcings Products, Services and Solutions
5.13.4 iQor Call Center Outsourcings Revenue (US$ Million) & (2018-2023)
5.13.5 iQor Recent Developments
5.14 NCO Group
5.14.1 NCO Group Profile
5.14.2 NCO Group Main Business
5.14.3 NCO Group Call Center Outsourcings Products, Services and Solutions
5.14.4 NCO Group Call Center Outsourcings Revenue (US$ Million) & (2018-2023)
5.14.5 NCO Group Recent Developments
5.15 One World Direct
5.15.1 One World Direct Profile
5.15.2 One World Direct Main Business
5.15.3 One World Direct Call Center Outsourcings Products, Services and Solutions
5.15.4 One World Direct Call Center Outsourcings Revenue (US$ Million) & (2018-2023)
5.15.5 One World Direct Recent Developments
5.16 Qualfon
5.16.1 Qualfon Profile
5.16.2 Qualfon Main Business
5.16.3 Qualfon Call Center Outsourcings Products, Services and Solutions
5.16.4 Qualfon Call Center Outsourcings Revenue (US$ Million) & (2018-2023)
5.16.5 Qualfon Recent Developments
5.17 Sitel
5.17.1 Sitel Profile
5.17.2 Sitel Main Business
5.17.3 Sitel Call Center Outsourcings Products, Services and Solutions
5.17.4 Sitel Call Center Outsourcings Revenue (US$ Million) & (2018-2023)
5.17.5 Sitel Recent Developments
5.18 Sykes Enterprises
5.18.1 Sykes Enterprises Profile
5.18.2 Sykes Enterprises Main Business
5.18.3 Sykes Enterprises Call Center Outsourcings Products, Services and Solutions
5.18.4 Sykes Enterprises Call Center Outsourcings Revenue (US$ Million) & (2018-2023)
5.18.5 Sykes Enterprises Recent Developments
5.19 SupportSave
5.19.1 SupportSave Profile
5.19.2 SupportSave Main Business
5.19.3 SupportSave Call Center Outsourcings Products, Services and Solutions
5.19.4 SupportSave Call Center Outsourcings Revenue (US$ Million) & (2018-2023)
5.19.5 SupportSave Recent Developments
5.20 Tech Mahindra
5.20.1 Tech Mahindra Profile
5.20.2 Tech Mahindra Main Business
5.20.3 Tech Mahindra Call Center Outsourcings Products, Services and Solutions
5.20.4 Tech Mahindra Call Center Outsourcings Revenue (US$ Million) & (2018-2023)
5.20.5 Tech Mahindra Recent Developments
5.21 Teleperformance
5.21.1 Teleperformance Profile
5.21.2 Teleperformance Main Business
5.21.3 Teleperformance Call Center Outsourcings Products, Services and Solutions
5.21.4 Teleperformance Call Center Outsourcings Revenue (US$ Million) & (2018-2023)
5.21.5 Teleperformance Recent Developments
5.22 Televerde
5.22.1 Televerde Profile
5.22.2 Televerde Main Business
5.22.3 Televerde Call Center Outsourcings Products, Services and Solutions
5.22.4 Televerde Call Center Outsourcings Revenue (US$ Million) & (2018-2023)
5.22.5 Televerde Recent Developments
5.23 TeleTech
5.23.1 TeleTech Profile
5.23.2 TeleTech Main Business
5.23.3 TeleTech Call Center Outsourcings Products, Services and Solutions
5.23.4 TeleTech Call Center Outsourcings Revenue (US$ Million) & (2018-2023)
5.23.5 TeleTech Recent Developments
5.24 TELUS International
5.24.1 TELUS International Profile
5.24.2 TELUS International Main Business
5.24.3 TELUS International Call Center Outsourcings Products, Services and Solutions
5.24.4 TELUS International Call Center Outsourcings Revenue (US$ Million) & (2018-2023)
5.24.5 TELUS International Recent Developments
5.25 Transcom WorldWide
5.25.1 Transcom WorldWide Profile
5.25.2 Transcom WorldWide Main Business
5.25.3 Transcom WorldWide Call Center Outsourcings Products, Services and Solutions
5.25.4 Transcom WorldWide Call Center Outsourcings Revenue (US$ Million) & (2018-2023)
5.25.5 Transcom WorldWide Recent Developments
5.26 Ubiquity Global Services
5.26.1 Ubiquity Global Services Profile
5.26.2 Ubiquity Global Services Main Business
5.26.3 Ubiquity Global Services Call Center Outsourcings Products, Services and Solutions
5.26.4 Ubiquity Global Services Call Center Outsourcings Revenue (US$ Million) & (2018-2023)
5.26.5 Ubiquity Global Services Recent Developments
5.27 United Nearshore Operations
5.27.1 United Nearshore Operations Profile
5.27.2 United Nearshore Operations Main Business
5.27.3 United Nearshore Operations Call Center Outsourcings Products, Services and Solutions
5.27.4 United Nearshore Operations Call Center Outsourcings Revenue (US$ Million) & (2018-2023)
5.27.5 United Nearshore Operations Recent Developments
5.28 WNS Global Services
5.28.1 WNS Global Services Profile
5.28.2 WNS Global Services Main Business
5.28.3 WNS Global Services Call Center Outsourcings Products, Services and Solutions
5.28.4 WNS Global Services Call Center Outsourcings Revenue (US$ Million) & (2018-2023)
5.28.5 WNS Global Services Recent Developments
5.29 Webhelp
5.29.1 Webhelp Profile
5.29.2 Webhelp Main Business
5.29.3 Webhelp Call Center Outsourcings Products, Services and Solutions
5.29.4 Webhelp Call Center Outsourcings Revenue (US$ Million) & (2018-2023)
5.29.5 Webhelp Recent Developments
6 North America
6.1 North America Call Center Outsourcings Market Size by Country (2018-2029)
6.2 U.S.
6.3 Canada
7 Europe
7.1 Europe Call Center Outsourcings Market Size by Country (2018-2029)
7.2 Germany
7.3 France
7.4 U.K.
7.5 Italy
7.6 Russia
7.7 Nordic Countries
7.8 Rest of Europe
8 Asia-Pacific
8.1 Asia-Pacific Call Center Outsourcings Market Size by Region (2018-2029)
8.2 China
8.3 Japan
8.4 South Korea
8.5 Southeast Asia
8.6 India
8.7 Australia
8.8 Rest of Asia-Pacific
9 Latin America
9.1 Latin America Call Center Outsourcings Market Size by Country (2018-2029)
9.2 Mexico
9.3 Brazil
9.4 Rest of Latin America
10 Middle East & Africa
10.1 Middle East & Africa Call Center Outsourcings Market Size by Country (2018-2029)
10.2 Turkey
10.3 Saudi Arabia
10.4 UAE
10.5 Rest of Middle East & Africa
11 Call Center Outsourcings Market Dynamics
11.1 Call Center Outsourcings Industry Trends
11.2 Call Center Outsourcings Market Drivers
11.3 Call Center Outsourcings Market Challenges
11.4 Call Center Outsourcings Market Restraints
12 Research Finding /Conclusion
13 Methodology and Data Source
13.1 Methodology/Research Approach
13.1.1 Research Programs/Design
13.1.2 Market Size Estimation
13.1.3 Market Breakdown and Data Triangulation
13.2 Data Source
13.2.1 Secondary Sources
13.2.2 Primary Sources
13.3 Disclaimer
13.4 Author List
Published By : QY Research
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