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Cloud-Based Contact Centers-Global Market Insights and Sales Trends 2024
Synopsis
The global Cloud-Based Contact Centers market size is expected to reach US$ 44120 million by 2029, growing at a CAGR of 4.5% from 2023 to 2029. The market is mainly driven by the significant applications of Cloud-Based Contact Centers in various end use industries. The expanding demands from the BFSI, IT and Telecom, Retail and Government and Public Sector, are propelling Cloud-Based Contact Centers market. Automatic Call Distribution (ACD), one of the segments analysed in this report, is projected to record % CAGR and reach US$ million by the end of the analysis period. Growth in the Agent Performance Optimization (APO) segment is estimated at % CAGR for the next seven-year period.
Asia Pacific shows high growth potential for Cloud-Based Contact Centers market, driven by demand from China, the second largest economy with some signs of stabilising, the Cloud-Based Contact Centers market in China is forecast to reach US$ million by 2029, trailing a CAGR of % over the 2023-2029 period, while the U.S. market will reach US$ million by 2029, exhibiting a CAGR of % during the same period.
Report Objectives
This report provides market insight on the different segments, by players, by Type, by Application. Market size and forecast (2018-2029) has been provided in the report. The primary objectives of this report are to provide 1) global market size and forecasts, growth rates, market dynamics, industry structure and developments, market situation, trends; 2) global market share and ranking by company; 3) comprehensive presentation of the global market for Cloud-Based Contact Centers, with both quantitative and qualitative analysis through detailed segmentation; 4) detailed value chain analysis and review of growth factors essential for the existing market players and new entrants; 5) emerging opportunities in the market and the future impact of major drivers and restraints of the market.
Key Features of The Study:
This report provides in-depth analysis of the global Cloud-Based Contact Centers market, and provides market size (US$ million) and CAGR for the forecast period (2023-2029), considering 2022 as the base year.
This report profiles key players in the global Cloud-Based Contact Centers market based on the following parameters - company details (found date, headquarters, manufacturing bases), products portfolio, Cloud-Based Contact Centers sales data, market share and ranking.
This report elucidates potential market opportunities across different segments and explains attractive investment proposition matrices for this market.
This report illustrates key insights about market drivers, restraints, opportunities, market trends, regional outlook.
Key companies of Cloud-Based Contact Centers covered in this report include 8x8, Inc, Five9, Inc, Cisco Systems, Genesys Telecommunications Laboratories, Oracle, Nice-Systems, Newvoicemedia, 3clogic and Connect First, etc.
The global Cloud-Based Contact Centers market report caters to various stakeholders in this industry including investors, suppliers, product players, distributors, new entrants, and financial analysts.
Market Segmentation
Company Profiles:
8x8, Inc
Five9, Inc
Cisco Systems
Genesys Telecommunications Laboratories
Oracle
Nice-Systems
Newvoicemedia
3clogic
Connect First
Aspect Software
Incontact
Interactive Intelligence Group
Broadsoft
West Corporation
Liveops Cloud
Evolve IP
Mitel Networks
Ozonetel Systems
Global Cloud-Based Contact Centers market, by region:
North America (U.S., Canada, Mexico)
Europe (Germany, France, UK, Italy, etc.)
Asia Pacific (China, Japan, South Korea, Southeast Asia, India, etc.)
South America (Brazil, etc.)
Middle East and Africa (Turkey, GCC Countries, Africa, etc.)
Global Cloud-Based Contact Centers market, Segment by Type:
Automatic Call Distribution (ACD)
Agent Performance Optimization (APO)
Dialers
Interactive Voice Response (IVR)
Computer Telephony Integration (CTI)
Other
Global Cloud-Based Contact Centers market, by Application
BFSI
IT and Telecom
Retail
Government and Public Sector
Healthcare and Life Sciences
Manufacturing
Other
Core Chapters
Chapter One: Introduces the report scope of the report, executive summary of global and regional market size and CAGR for the history and forecast period (2018-2023, 2024-2029). It offers a high-level view of the current state of the market and its likely evolution in the short to mid-term, and long term.
Chapter Two: Provides the analysis of various market segments by Type, covering the market size and development potential of each market segment, to help readers find the blue ocean market in different market segments.
Chapter Three: Provides the analysis of various market segments by Application, covering the market size and development potential of each market segment, to help readers find the blue ocean market in different downstream markets.
Chapter Four: Detailed analysis of Cloud-Based Contact Centers companies’ competitive landscape, revenue, market share and ranking, latest development plan, merger, and acquisition information, etc.
Chapter Five: Provides profiles of key players, introducing the basic situation of the main companies in the market in detail, including product introduction, revenue, recent development, etc.
Chapter Six, Seven, Eight, Nine and Ten: North America, Europe, Asia Pacific, Latin America, Middle East & Africa, revenue by country.
Chapter Eleven: this section also introduces the market dynamics, latest developments of the market, the driving factors and restrictive factors of the market, the challenges and risks faced by companies in the industry, and the analysis of relevant policies in the industry.
Chapter Twelve: Research Finding/Conclusion
The global Cloud-Based Contact Centers market size is expected to reach US$ 44120 million by 2029, growing at a CAGR of 4.5% from 2023 to 2029. The market is mainly driven by the significant applications of Cloud-Based Contact Centers in various end use industries. The expanding demands from the BFSI, IT and Telecom, Retail and Government and Public Sector, are propelling Cloud-Based Contact Centers market. Automatic Call Distribution (ACD), one of the segments analysed in this report, is projected to record % CAGR and reach US$ million by the end of the analysis period. Growth in the Agent Performance Optimization (APO) segment is estimated at % CAGR for the next seven-year period.
Asia Pacific shows high growth potential for Cloud-Based Contact Centers market, driven by demand from China, the second largest economy with some signs of stabilising, the Cloud-Based Contact Centers market in China is forecast to reach US$ million by 2029, trailing a CAGR of % over the 2023-2029 period, while the U.S. market will reach US$ million by 2029, exhibiting a CAGR of % during the same period.
Report Objectives
This report provides market insight on the different segments, by players, by Type, by Application. Market size and forecast (2018-2029) has been provided in the report. The primary objectives of this report are to provide 1) global market size and forecasts, growth rates, market dynamics, industry structure and developments, market situation, trends; 2) global market share and ranking by company; 3) comprehensive presentation of the global market for Cloud-Based Contact Centers, with both quantitative and qualitative analysis through detailed segmentation; 4) detailed value chain analysis and review of growth factors essential for the existing market players and new entrants; 5) emerging opportunities in the market and the future impact of major drivers and restraints of the market.
Key Features of The Study:
This report provides in-depth analysis of the global Cloud-Based Contact Centers market, and provides market size (US$ million) and CAGR for the forecast period (2023-2029), considering 2022 as the base year.
This report profiles key players in the global Cloud-Based Contact Centers market based on the following parameters - company details (found date, headquarters, manufacturing bases), products portfolio, Cloud-Based Contact Centers sales data, market share and ranking.
This report elucidates potential market opportunities across different segments and explains attractive investment proposition matrices for this market.
This report illustrates key insights about market drivers, restraints, opportunities, market trends, regional outlook.
Key companies of Cloud-Based Contact Centers covered in this report include 8x8, Inc, Five9, Inc, Cisco Systems, Genesys Telecommunications Laboratories, Oracle, Nice-Systems, Newvoicemedia, 3clogic and Connect First, etc.
The global Cloud-Based Contact Centers market report caters to various stakeholders in this industry including investors, suppliers, product players, distributors, new entrants, and financial analysts.
Market Segmentation
Company Profiles:
8x8, Inc
Five9, Inc
Cisco Systems
Genesys Telecommunications Laboratories
Oracle
Nice-Systems
Newvoicemedia
3clogic
Connect First
Aspect Software
Incontact
Interactive Intelligence Group
Broadsoft
West Corporation
Liveops Cloud
Evolve IP
Mitel Networks
Ozonetel Systems
Global Cloud-Based Contact Centers market, by region:
North America (U.S., Canada, Mexico)
Europe (Germany, France, UK, Italy, etc.)
Asia Pacific (China, Japan, South Korea, Southeast Asia, India, etc.)
South America (Brazil, etc.)
Middle East and Africa (Turkey, GCC Countries, Africa, etc.)
Global Cloud-Based Contact Centers market, Segment by Type:
Automatic Call Distribution (ACD)
Agent Performance Optimization (APO)
Dialers
Interactive Voice Response (IVR)
Computer Telephony Integration (CTI)
Other
Global Cloud-Based Contact Centers market, by Application
BFSI
IT and Telecom
Retail
Government and Public Sector
Healthcare and Life Sciences
Manufacturing
Other
Core Chapters
Chapter One: Introduces the report scope of the report, executive summary of global and regional market size and CAGR for the history and forecast period (2018-2023, 2024-2029). It offers a high-level view of the current state of the market and its likely evolution in the short to mid-term, and long term.
Chapter Two: Provides the analysis of various market segments by Type, covering the market size and development potential of each market segment, to help readers find the blue ocean market in different market segments.
Chapter Three: Provides the analysis of various market segments by Application, covering the market size and development potential of each market segment, to help readers find the blue ocean market in different downstream markets.
Chapter Four: Detailed analysis of Cloud-Based Contact Centers companies’ competitive landscape, revenue, market share and ranking, latest development plan, merger, and acquisition information, etc.
Chapter Five: Provides profiles of key players, introducing the basic situation of the main companies in the market in detail, including product introduction, revenue, recent development, etc.
Chapter Six, Seven, Eight, Nine and Ten: North America, Europe, Asia Pacific, Latin America, Middle East & Africa, revenue by country.
Chapter Eleven: this section also introduces the market dynamics, latest developments of the market, the driving factors and restrictive factors of the market, the challenges and risks faced by companies in the industry, and the analysis of relevant policies in the industry.
Chapter Twelve: Research Finding/Conclusion
Index1 Market Overview of Cloud-Based Contact Centers
1.1 Cloud-Based Contact Centers Market Overview
1.1.1 Cloud-Based Contact Centers Product Scope
1.1.2 Cloud-Based Contact Centers Market Status and Outlook
1.2 Global Cloud-Based Contact Centers Market Size Overview by Region 2018 VS 2022 VS 2029
1.3 Global Cloud-Based Contact Centers Market Size by Region (2018-2029)
1.4 Global Cloud-Based Contact Centers Historic Market Size by Region (2018-2023)
1.5 Global Cloud-Based Contact Centers Market Size Forecast by Region (2024-2029)
1.6 Key Regions, Cloud-Based Contact Centers Market Size (2018-2029)
1.6.1 North America Cloud-Based Contact Centers Market Size (2018-2029)
1.6.2 Europe Cloud-Based Contact Centers Market Size (2018-2029)
1.6.3 Asia-Pacific Cloud-Based Contact Centers Market Size (2018-2029)
1.6.4 Latin America Cloud-Based Contact Centers Market Size (2018-2029)
1.6.5 Middle East & Africa Cloud-Based Contact Centers Market Size (2018-2029)
2 Cloud-Based Contact Centers Market by Type
2.1 Introduction
2.1.1 Automatic Call Distribution (ACD)
2.1.2 Agent Performance Optimization (APO)
2.1.3 Dialers
2.1.4 Interactive Voice Response (IVR)
2.1.5 Computer Telephony Integration (CTI)
2.1.6 Other
2.2 Global Cloud-Based Contact Centers Market Size by Type: 2018 VS 2022 VS 2029
2.2.1 Global Cloud-Based Contact Centers Historic Market Size by Type (2018-2023)
2.2.2 Global Cloud-Based Contact Centers Forecasted Market Size by Type (2024-2029)
2.3 Key Regions Market Size by Type
2.3.1 North America Cloud-Based Contact Centers Revenue Breakdown by Type (2018-2029)
2.3.2 Europe Cloud-Based Contact Centers Revenue Breakdown by Type (2018-2029)
2.3.3 Asia-Pacific Cloud-Based Contact Centers Revenue Breakdown by Type (2018-2029)
2.3.4 Latin America Cloud-Based Contact Centers Revenue Breakdown by Type (2018-2029)
2.3.5 Middle East and Africa Cloud-Based Contact Centers Revenue Breakdown by Type (2018-2029)
3 Cloud-Based Contact Centers Market Overview by Application
3.1 Introduction
3.1.1 BFSI
3.1.2 IT and Telecom
3.1.3 Retail
3.1.4 Government and Public Sector
3.1.5 Healthcare and Life Sciences
3.1.6 Manufacturing
3.1.7 Other
3.2 Global Cloud-Based Contact Centers Market Size by Application: 2018 VS 2022 VS 2029
3.2.1 Global Cloud-Based Contact Centers Historic Market Size by Application (2018-2023)
3.2.2 Global Cloud-Based Contact Centers Forecasted Market Size by Application (2024-2029)
3.3 Key Regions Market Size by Application
3.3.1 North America Cloud-Based Contact Centers Revenue Breakdown by Application (2018-2029)
3.3.2 Europe Cloud-Based Contact Centers Revenue Breakdown by Application (2018-2029)
3.3.3 Asia-Pacific Cloud-Based Contact Centers Revenue Breakdown by Application (2018-2029)
3.3.4 Latin America Cloud-Based Contact Centers Revenue Breakdown by Application (2018-2029)
3.3.5 Middle East and Africa Cloud-Based Contact Centers Revenue Breakdown by Application (2018-2029)
4 Cloud-Based Contact Centers Competition Analysis by Players
4.1 Global Cloud-Based Contact Centers Market Size by Players (2018-2023)
4.2 Global Top Players by Company Type (Tier 1, Tier 2 and Tier 3) & (based on the Revenue in Cloud-Based Contact Centers as of 2022)
4.3 Date of Key Players Enter into Cloud-Based Contact Centers Market
4.4 Global Top Players Cloud-Based Contact Centers Headquarters and Area Served
4.5 Key Players Cloud-Based Contact Centers Product Solution and Service
4.6 Competitive Status
4.6.1 Cloud-Based Contact Centers Market Concentration Rate
4.6.2 Mergers & Acquisitions, Expansion Plans
5 Company (Top Players) Profiles
5.1 8x8, Inc
5.1.1 8x8, Inc Profile
5.1.2 8x8, Inc Main Business
5.1.3 8x8, Inc Cloud-Based Contact Centers Products, Services and Solutions
5.1.4 8x8, Inc Cloud-Based Contact Centers Revenue (US$ Million) & (2018-2023)
5.1.5 8x8, Inc Recent Developments
5.2 Five9, Inc
5.2.1 Five9, Inc Profile
5.2.2 Five9, Inc Main Business
5.2.3 Five9, Inc Cloud-Based Contact Centers Products, Services and Solutions
5.2.4 Five9, Inc Cloud-Based Contact Centers Revenue (US$ Million) & (2018-2023)
5.2.5 Five9, Inc Recent Developments
5.3 Cisco Systems
5.3.1 Cisco Systems Profile
5.3.2 Cisco Systems Main Business
5.3.3 Cisco Systems Cloud-Based Contact Centers Products, Services and Solutions
5.3.4 Cisco Systems Cloud-Based Contact Centers Revenue (US$ Million) & (2018-2023)
5.3.5 Genesys Telecommunications Laboratories Recent Developments
5.4 Genesys Telecommunications Laboratories
5.4.1 Genesys Telecommunications Laboratories Profile
5.4.2 Genesys Telecommunications Laboratories Main Business
5.4.3 Genesys Telecommunications Laboratories Cloud-Based Contact Centers Products, Services and Solutions
5.4.4 Genesys Telecommunications Laboratories Cloud-Based Contact Centers Revenue (US$ Million) & (2018-2023)
5.4.5 Genesys Telecommunications Laboratories Recent Developments
5.5 Oracle
5.5.1 Oracle Profile
5.5.2 Oracle Main Business
5.5.3 Oracle Cloud-Based Contact Centers Products, Services and Solutions
5.5.4 Oracle Cloud-Based Contact Centers Revenue (US$ Million) & (2018-2023)
5.5.5 Oracle Recent Developments
5.6 Nice-Systems
5.6.1 Nice-Systems Profile
5.6.2 Nice-Systems Main Business
5.6.3 Nice-Systems Cloud-Based Contact Centers Products, Services and Solutions
5.6.4 Nice-Systems Cloud-Based Contact Centers Revenue (US$ Million) & (2018-2023)
5.6.5 Nice-Systems Recent Developments
5.7 Newvoicemedia
5.7.1 Newvoicemedia Profile
5.7.2 Newvoicemedia Main Business
5.7.3 Newvoicemedia Cloud-Based Contact Centers Products, Services and Solutions
5.7.4 Newvoicemedia Cloud-Based Contact Centers Revenue (US$ Million) & (2018-2023)
5.7.5 Newvoicemedia Recent Developments
5.8 3clogic
5.8.1 3clogic Profile
5.8.2 3clogic Main Business
5.8.3 3clogic Cloud-Based Contact Centers Products, Services and Solutions
5.8.4 3clogic Cloud-Based Contact Centers Revenue (US$ Million) & (2018-2023)
5.8.5 3clogic Recent Developments
5.9 Connect First
5.9.1 Connect First Profile
5.9.2 Connect First Main Business
5.9.3 Connect First Cloud-Based Contact Centers Products, Services and Solutions
5.9.4 Connect First Cloud-Based Contact Centers Revenue (US$ Million) & (2018-2023)
5.9.5 Connect First Recent Developments
5.10 Aspect Software
5.10.1 Aspect Software Profile
5.10.2 Aspect Software Main Business
5.10.3 Aspect Software Cloud-Based Contact Centers Products, Services and Solutions
5.10.4 Aspect Software Cloud-Based Contact Centers Revenue (US$ Million) & (2018-2023)
5.10.5 Aspect Software Recent Developments
5.11 Incontact
5.11.1 Incontact Profile
5.11.2 Incontact Main Business
5.11.3 Incontact Cloud-Based Contact Centers Products, Services and Solutions
5.11.4 Incontact Cloud-Based Contact Centers Revenue (US$ Million) & (2018-2023)
5.11.5 Incontact Recent Developments
5.12 Interactive Intelligence Group
5.12.1 Interactive Intelligence Group Profile
5.12.2 Interactive Intelligence Group Main Business
5.12.3 Interactive Intelligence Group Cloud-Based Contact Centers Products, Services and Solutions
5.12.4 Interactive Intelligence Group Cloud-Based Contact Centers Revenue (US$ Million) & (2018-2023)
5.12.5 Interactive Intelligence Group Recent Developments
5.13 Broadsoft
5.13.1 Broadsoft Profile
5.13.2 Broadsoft Main Business
5.13.3 Broadsoft Cloud-Based Contact Centers Products, Services and Solutions
5.13.4 Broadsoft Cloud-Based Contact Centers Revenue (US$ Million) & (2018-2023)
5.13.5 Broadsoft Recent Developments
5.14 West Corporation
5.14.1 West Corporation Profile
5.14.2 West Corporation Main Business
5.14.3 West Corporation Cloud-Based Contact Centers Products, Services and Solutions
5.14.4 West Corporation Cloud-Based Contact Centers Revenue (US$ Million) & (2018-2023)
5.14.5 West Corporation Recent Developments
5.15 Liveops Cloud
5.15.1 Liveops Cloud Profile
5.15.2 Liveops Cloud Main Business
5.15.3 Liveops Cloud Cloud-Based Contact Centers Products, Services and Solutions
5.15.4 Liveops Cloud Cloud-Based Contact Centers Revenue (US$ Million) & (2018-2023)
5.15.5 Liveops Cloud Recent Developments
5.16 Evolve IP
5.16.1 Evolve IP Profile
5.16.2 Evolve IP Main Business
5.16.3 Evolve IP Cloud-Based Contact Centers Products, Services and Solutions
5.16.4 Evolve IP Cloud-Based Contact Centers Revenue (US$ Million) & (2018-2023)
5.16.5 Evolve IP Recent Developments
5.17 Mitel Networks
5.17.1 Mitel Networks Profile
5.17.2 Mitel Networks Main Business
5.17.3 Mitel Networks Cloud-Based Contact Centers Products, Services and Solutions
5.17.4 Mitel Networks Cloud-Based Contact Centers Revenue (US$ Million) & (2018-2023)
5.17.5 Mitel Networks Recent Developments
5.18 Ozonetel Systems
5.18.1 Ozonetel Systems Profile
5.18.2 Ozonetel Systems Main Business
5.18.3 Ozonetel Systems Cloud-Based Contact Centers Products, Services and Solutions
5.18.4 Ozonetel Systems Cloud-Based Contact Centers Revenue (US$ Million) & (2018-2023)
5.18.5 Ozonetel Systems Recent Developments
6 North America
6.1 North America Cloud-Based Contact Centers Market Size by Country (2018-2029)
6.2 U.S.
6.3 Canada
7 Europe
7.1 Europe Cloud-Based Contact Centers Market Size by Country (2018-2029)
7.2 Germany
7.3 France
7.4 U.K.
7.5 Italy
7.6 Russia
7.7 Nordic Countries
7.8 Rest of Europe
8 Asia-Pacific
8.1 Asia-Pacific Cloud-Based Contact Centers Market Size by Region (2018-2029)
8.2 China
8.3 Japan
8.4 South Korea
8.5 Southeast Asia
8.6 India
8.7 Australia
8.8 Rest of Asia-Pacific
9 Latin America
9.1 Latin America Cloud-Based Contact Centers Market Size by Country (2018-2029)
9.2 Mexico
9.3 Brazil
9.4 Rest of Latin America
10 Middle East & Africa
10.1 Middle East & Africa Cloud-Based Contact Centers Market Size by Country (2018-2029)
10.2 Turkey
10.3 Saudi Arabia
10.4 UAE
10.5 Rest of Middle East & Africa
11 Cloud-Based Contact Centers Market Dynamics
11.1 Cloud-Based Contact Centers Industry Trends
11.2 Cloud-Based Contact Centers Market Drivers
11.3 Cloud-Based Contact Centers Market Challenges
11.4 Cloud-Based Contact Centers Market Restraints
12 Research Finding /Conclusion
13 Methodology and Data Source
13.1 Methodology/Research Approach
13.1.1 Research Programs/Design
13.1.2 Market Size Estimation
13.1.3 Market Breakdown and Data Triangulation
13.2 Data Source
13.2.1 Secondary Sources
13.2.2 Primary Sources
13.3 Disclaimer
13.4 Author List
Published By : QY Research
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