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Cloud ITSM-Global Market Insights and Sales Trends 2025
Synopsis
The global Cloud ITSM market size is expected to reach US$ 19360 million by 2029, growing at a CAGR of 18.6% from 2023 to 2029. The market is mainly driven by the significant applications of Cloud ITSM in various end use industries. The expanding demands from the Medical Insurance, Retail and Consumer Goods, Media and Entertainment and Government and Public, are propelling Cloud ITSM market. Professional Service, one of the segments analysed in this report, is projected to record % CAGR and reach US$ million by the end of the analysis period. Growth in the Hosting Service segment is estimated at % CAGR for the next seven-year period.
Asia Pacific shows high growth potential for Cloud ITSM market, driven by demand from China, the second largest economy with some signs of stabilising, the Cloud ITSM market in China is forecast to reach US$ million by 2029, trailing a CAGR of % over the 2023-2029 period, while the U.S. market will reach US$ million by 2029, exhibiting a CAGR of % during the same period.
Report Objectives
This report provides market insight on the different segments, by players, by Type, by Application. Market size and forecast (2018-2029) has been provided in the report. The primary objectives of this report are to provide 1) global market size and forecasts, growth rates, market dynamics, industry structure and developments, market situation, trends; 2) global market share and ranking by company; 3) comprehensive presentation of the global market for Cloud ITSM, with both quantitative and qualitative analysis through detailed segmentation; 4) detailed value chain analysis and review of growth factors essential for the existing market players and new entrants; 5) emerging opportunities in the market and the future impact of major drivers and restraints of the market.
Key Features of The Study:
This report provides in-depth analysis of the global Cloud ITSM market, and provides market size (US$ million) and CAGR for the forecast period (2023-2029), considering 2022 as the base year.
This report profiles key players in the global Cloud ITSM market based on the following parameters - company details (found date, headquarters, manufacturing bases), products portfolio, Cloud ITSM sales data, market share and ranking.
This report elucidates potential market opportunities across different segments and explains attractive investment proposition matrices for this market.
This report illustrates key insights about market drivers, restraints, opportunities, market trends, regional outlook.
Key companies of Cloud ITSM covered in this report include ServiceNow, HPE, IBM, BMC Software, CA Technologies, Cherwell Software, Ivanti, Citrix Systems and Hornbill, etc.
The global Cloud ITSM market report caters to various stakeholders in this industry including investors, suppliers, product players, distributors, new entrants, and financial analysts.
Market Segmentation
Company Profiles:
ServiceNow
HPE
IBM
BMC Software
CA Technologies
Cherwell Software
Ivanti
Citrix Systems
Hornbill
Axios Systems
Cherwell Software
Ivanti
Citrix Systems
Hornbill
Axios Systems
Efecte
ManageEngine
EasyVista
Atlassian
Alemba
Global Cloud ITSM market, by region:
North America (U.S., Canada, Mexico)
Europe (Germany, France, UK, Italy, etc.)
Asia Pacific (China, Japan, South Korea, Southeast Asia, India, etc.)
South America (Brazil, etc.)
Middle East and Africa (Turkey, GCC Countries, Africa, etc.)
Global Cloud ITSM market, Segment by Type:
Professional Service
Hosting Service
Global Cloud ITSM market, by Application
Medical Insurance
Retail and Consumer Goods
Media and Entertainment
Government and Public
Other
Core Chapters
Chapter One: Introduces the report scope of the report, executive summary of global and regional market size and CAGR for the history and forecast period (2018-2023, 2024-2029). It offers a high-level view of the current state of the market and its likely evolution in the short to mid-term, and long term.
Chapter Two: Provides the analysis of various market segments by Type, covering the market size and development potential of each market segment, to help readers find the blue ocean market in different market segments.
Chapter Three: Provides the analysis of various market segments by Application, covering the market size and development potential of each market segment, to help readers find the blue ocean market in different downstream markets.
Chapter Four: Detailed analysis of Cloud ITSM companies’ competitive landscape, revenue, market share and ranking, latest development plan, merger, and acquisition information, etc.
Chapter Five: Provides profiles of key players, introducing the basic situation of the main companies in the market in detail, including product introduction, revenue, recent development, etc.
Chapter Six, Seven, Eight, Nine and Ten: North America, Europe, Asia Pacific, Latin America, Middle East & Africa, revenue by country.
Chapter Eleven: this section also introduces the market dynamics, latest developments of the market, the driving factors and restrictive factors of the market, the challenges and risks faced by companies in the industry, and the analysis of relevant policies in the industry.
Chapter Twelve: Research Finding/Conclusion
The global Cloud ITSM market size is expected to reach US$ 19360 million by 2029, growing at a CAGR of 18.6% from 2023 to 2029. The market is mainly driven by the significant applications of Cloud ITSM in various end use industries. The expanding demands from the Medical Insurance, Retail and Consumer Goods, Media and Entertainment and Government and Public, are propelling Cloud ITSM market. Professional Service, one of the segments analysed in this report, is projected to record % CAGR and reach US$ million by the end of the analysis period. Growth in the Hosting Service segment is estimated at % CAGR for the next seven-year period.
Asia Pacific shows high growth potential for Cloud ITSM market, driven by demand from China, the second largest economy with some signs of stabilising, the Cloud ITSM market in China is forecast to reach US$ million by 2029, trailing a CAGR of % over the 2023-2029 period, while the U.S. market will reach US$ million by 2029, exhibiting a CAGR of % during the same period.
Report Objectives
This report provides market insight on the different segments, by players, by Type, by Application. Market size and forecast (2018-2029) has been provided in the report. The primary objectives of this report are to provide 1) global market size and forecasts, growth rates, market dynamics, industry structure and developments, market situation, trends; 2) global market share and ranking by company; 3) comprehensive presentation of the global market for Cloud ITSM, with both quantitative and qualitative analysis through detailed segmentation; 4) detailed value chain analysis and review of growth factors essential for the existing market players and new entrants; 5) emerging opportunities in the market and the future impact of major drivers and restraints of the market.
Key Features of The Study:
This report provides in-depth analysis of the global Cloud ITSM market, and provides market size (US$ million) and CAGR for the forecast period (2023-2029), considering 2022 as the base year.
This report profiles key players in the global Cloud ITSM market based on the following parameters - company details (found date, headquarters, manufacturing bases), products portfolio, Cloud ITSM sales data, market share and ranking.
This report elucidates potential market opportunities across different segments and explains attractive investment proposition matrices for this market.
This report illustrates key insights about market drivers, restraints, opportunities, market trends, regional outlook.
Key companies of Cloud ITSM covered in this report include ServiceNow, HPE, IBM, BMC Software, CA Technologies, Cherwell Software, Ivanti, Citrix Systems and Hornbill, etc.
The global Cloud ITSM market report caters to various stakeholders in this industry including investors, suppliers, product players, distributors, new entrants, and financial analysts.
Market Segmentation
Company Profiles:
ServiceNow
HPE
IBM
BMC Software
CA Technologies
Cherwell Software
Ivanti
Citrix Systems
Hornbill
Axios Systems
Cherwell Software
Ivanti
Citrix Systems
Hornbill
Axios Systems
Efecte
ManageEngine
EasyVista
Atlassian
Alemba
Global Cloud ITSM market, by region:
North America (U.S., Canada, Mexico)
Europe (Germany, France, UK, Italy, etc.)
Asia Pacific (China, Japan, South Korea, Southeast Asia, India, etc.)
South America (Brazil, etc.)
Middle East and Africa (Turkey, GCC Countries, Africa, etc.)
Global Cloud ITSM market, Segment by Type:
Professional Service
Hosting Service
Global Cloud ITSM market, by Application
Medical Insurance
Retail and Consumer Goods
Media and Entertainment
Government and Public
Other
Core Chapters
Chapter One: Introduces the report scope of the report, executive summary of global and regional market size and CAGR for the history and forecast period (2018-2023, 2024-2029). It offers a high-level view of the current state of the market and its likely evolution in the short to mid-term, and long term.
Chapter Two: Provides the analysis of various market segments by Type, covering the market size and development potential of each market segment, to help readers find the blue ocean market in different market segments.
Chapter Three: Provides the analysis of various market segments by Application, covering the market size and development potential of each market segment, to help readers find the blue ocean market in different downstream markets.
Chapter Four: Detailed analysis of Cloud ITSM companies’ competitive landscape, revenue, market share and ranking, latest development plan, merger, and acquisition information, etc.
Chapter Five: Provides profiles of key players, introducing the basic situation of the main companies in the market in detail, including product introduction, revenue, recent development, etc.
Chapter Six, Seven, Eight, Nine and Ten: North America, Europe, Asia Pacific, Latin America, Middle East & Africa, revenue by country.
Chapter Eleven: this section also introduces the market dynamics, latest developments of the market, the driving factors and restrictive factors of the market, the challenges and risks faced by companies in the industry, and the analysis of relevant policies in the industry.
Chapter Twelve: Research Finding/Conclusion
Index1 Market Overview of Cloud ITSM
1.1 Cloud ITSM Market Overview
1.1.1 Cloud ITSM Product Scope
1.1.2 Cloud ITSM Market Status and Outlook
1.2 Global Cloud ITSM Market Size Overview by Region 2018 VS 2022 VS 2029
1.3 Global Cloud ITSM Market Size by Region (2018-2029)
1.4 Global Cloud ITSM Historic Market Size by Region (2018-2023)
1.5 Global Cloud ITSM Market Size Forecast by Region (2024-2029)
1.6 Key Regions, Cloud ITSM Market Size (2018-2029)
1.6.1 North America Cloud ITSM Market Size (2018-2029)
1.6.2 Europe Cloud ITSM Market Size (2018-2029)
1.6.3 Asia-Pacific Cloud ITSM Market Size (2018-2029)
1.6.4 Latin America Cloud ITSM Market Size (2018-2029)
1.6.5 Middle East & Africa Cloud ITSM Market Size (2018-2029)
2 Cloud ITSM Market by Type
2.1 Introduction
2.1.1 Professional Service
2.1.2 Hosting Service
2.2 Global Cloud ITSM Market Size by Type: 2018 VS 2022 VS 2029
2.2.1 Global Cloud ITSM Historic Market Size by Type (2018-2023)
2.2.2 Global Cloud ITSM Forecasted Market Size by Type (2024-2029)
2.3 Key Regions Market Size by Type
2.3.1 North America Cloud ITSM Revenue Breakdown by Type (2018-2029)
2.3.2 Europe Cloud ITSM Revenue Breakdown by Type (2018-2029)
2.3.3 Asia-Pacific Cloud ITSM Revenue Breakdown by Type (2018-2029)
2.3.4 Latin America Cloud ITSM Revenue Breakdown by Type (2018-2029)
2.3.5 Middle East and Africa Cloud ITSM Revenue Breakdown by Type (2018-2029)
3 Cloud ITSM Market Overview by Application
3.1 Introduction
3.1.1 Medical Insurance
3.1.2 Retail and Consumer Goods
3.1.3 Media and Entertainment
3.1.4 Government and Public
3.1.5 Other
3.2 Global Cloud ITSM Market Size by Application: 2018 VS 2022 VS 2029
3.2.1 Global Cloud ITSM Historic Market Size by Application (2018-2023)
3.2.2 Global Cloud ITSM Forecasted Market Size by Application (2024-2029)
3.3 Key Regions Market Size by Application
3.3.1 North America Cloud ITSM Revenue Breakdown by Application (2018-2029)
3.3.2 Europe Cloud ITSM Revenue Breakdown by Application (2018-2029)
3.3.3 Asia-Pacific Cloud ITSM Revenue Breakdown by Application (2018-2029)
3.3.4 Latin America Cloud ITSM Revenue Breakdown by Application (2018-2029)
3.3.5 Middle East and Africa Cloud ITSM Revenue Breakdown by Application (2018-2029)
4 Cloud ITSM Competition Analysis by Players
4.1 Global Cloud ITSM Market Size by Players (2018-2023)
4.2 Global Top Players by Company Type (Tier 1, Tier 2 and Tier 3) & (based on the Revenue in Cloud ITSM as of 2022)
4.3 Date of Key Players Enter into Cloud ITSM Market
4.4 Global Top Players Cloud ITSM Headquarters and Area Served
4.5 Key Players Cloud ITSM Product Solution and Service
4.6 Competitive Status
4.6.1 Cloud ITSM Market Concentration Rate
4.6.2 Mergers & Acquisitions, Expansion Plans
5 Company (Top Players) Profiles
5.1 ServiceNow
5.1.1 ServiceNow Profile
5.1.2 ServiceNow Main Business
5.1.3 ServiceNow Cloud ITSM Products, Services and Solutions
5.1.4 ServiceNow Cloud ITSM Revenue (US$ Million) & (2018-2023)
5.1.5 ServiceNow Recent Developments
5.2 HPE
5.2.1 HPE Profile
5.2.2 HPE Main Business
5.2.3 HPE Cloud ITSM Products, Services and Solutions
5.2.4 HPE Cloud ITSM Revenue (US$ Million) & (2018-2023)
5.2.5 HPE Recent Developments
5.3 IBM
5.3.1 IBM Profile
5.3.2 IBM Main Business
5.3.3 IBM Cloud ITSM Products, Services and Solutions
5.3.4 IBM Cloud ITSM Revenue (US$ Million) & (2018-2023)
5.3.5 BMC Software Recent Developments
5.4 BMC Software
5.4.1 BMC Software Profile
5.4.2 BMC Software Main Business
5.4.3 BMC Software Cloud ITSM Products, Services and Solutions
5.4.4 BMC Software Cloud ITSM Revenue (US$ Million) & (2018-2023)
5.4.5 BMC Software Recent Developments
5.5 CA Technologies
5.5.1 CA Technologies Profile
5.5.2 CA Technologies Main Business
5.5.3 CA Technologies Cloud ITSM Products, Services and Solutions
5.5.4 CA Technologies Cloud ITSM Revenue (US$ Million) & (2018-2023)
5.5.5 CA Technologies Recent Developments
5.6 Cherwell Software
5.6.1 Cherwell Software Profile
5.6.2 Cherwell Software Main Business
5.6.3 Cherwell Software Cloud ITSM Products, Services and Solutions
5.6.4 Cherwell Software Cloud ITSM Revenue (US$ Million) & (2018-2023)
5.6.5 Cherwell Software Recent Developments
5.7 Ivanti
5.7.1 Ivanti Profile
5.7.2 Ivanti Main Business
5.7.3 Ivanti Cloud ITSM Products, Services and Solutions
5.7.4 Ivanti Cloud ITSM Revenue (US$ Million) & (2018-2023)
5.7.5 Ivanti Recent Developments
5.8 Citrix Systems
5.8.1 Citrix Systems Profile
5.8.2 Citrix Systems Main Business
5.8.3 Citrix Systems Cloud ITSM Products, Services and Solutions
5.8.4 Citrix Systems Cloud ITSM Revenue (US$ Million) & (2018-2023)
5.8.5 Citrix Systems Recent Developments
5.9 Hornbill
5.9.1 Hornbill Profile
5.9.2 Hornbill Main Business
5.9.3 Hornbill Cloud ITSM Products, Services and Solutions
5.9.4 Hornbill Cloud ITSM Revenue (US$ Million) & (2018-2023)
5.9.5 Hornbill Recent Developments
5.10 Axios Systems
5.10.1 Axios Systems Profile
5.10.2 Axios Systems Main Business
5.10.3 Axios Systems Cloud ITSM Products, Services and Solutions
5.10.4 Axios Systems Cloud ITSM Revenue (US$ Million) & (2018-2023)
5.10.5 Axios Systems Recent Developments
5.11 Cherwell Software
5.11.1 Cherwell Software Profile
5.11.2 Cherwell Software Main Business
5.11.3 Cherwell Software Cloud ITSM Products, Services and Solutions
5.11.4 Cherwell Software Cloud ITSM Revenue (US$ Million) & (2018-2023)
5.11.5 Cherwell Software Recent Developments
5.12 Ivanti
5.12.1 Ivanti Profile
5.12.2 Ivanti Main Business
5.12.3 Ivanti Cloud ITSM Products, Services and Solutions
5.12.4 Ivanti Cloud ITSM Revenue (US$ Million) & (2018-2023)
5.12.5 Ivanti Recent Developments
5.13 Citrix Systems
5.13.1 Citrix Systems Profile
5.13.2 Citrix Systems Main Business
5.13.3 Citrix Systems Cloud ITSM Products, Services and Solutions
5.13.4 Citrix Systems Cloud ITSM Revenue (US$ Million) & (2018-2023)
5.13.5 Citrix Systems Recent Developments
5.14 Hornbill
5.14.1 Hornbill Profile
5.14.2 Hornbill Main Business
5.14.3 Hornbill Cloud ITSM Products, Services and Solutions
5.14.4 Hornbill Cloud ITSM Revenue (US$ Million) & (2018-2023)
5.14.5 Hornbill Recent Developments
5.15 Axios Systems
5.15.1 Axios Systems Profile
5.15.2 Axios Systems Main Business
5.15.3 Axios Systems Cloud ITSM Products, Services and Solutions
5.15.4 Axios Systems Cloud ITSM Revenue (US$ Million) & (2018-2023)
5.15.5 Axios Systems Recent Developments
5.16 Efecte
5.16.1 Efecte Profile
5.16.2 Efecte Main Business
5.16.3 Efecte Cloud ITSM Products, Services and Solutions
5.16.4 Efecte Cloud ITSM Revenue (US$ Million) & (2018-2023)
5.16.5 Efecte Recent Developments
5.17 ManageEngine
5.17.1 ManageEngine Profile
5.17.2 ManageEngine Main Business
5.17.3 ManageEngine Cloud ITSM Products, Services and Solutions
5.17.4 ManageEngine Cloud ITSM Revenue (US$ Million) & (2018-2023)
5.17.5 ManageEngine Recent Developments
5.18 EasyVista
5.18.1 EasyVista Profile
5.18.2 EasyVista Main Business
5.18.3 EasyVista Cloud ITSM Products, Services and Solutions
5.18.4 EasyVista Cloud ITSM Revenue (US$ Million) & (2018-2023)
5.18.5 EasyVista Recent Developments
5.19 Atlassian
5.19.1 Atlassian Profile
5.19.2 Atlassian Main Business
5.19.3 Atlassian Cloud ITSM Products, Services and Solutions
5.19.4 Atlassian Cloud ITSM Revenue (US$ Million) & (2018-2023)
5.19.5 Atlassian Recent Developments
5.20 Alemba
5.20.1 Alemba Profile
5.20.2 Alemba Main Business
5.20.3 Alemba Cloud ITSM Products, Services and Solutions
5.20.4 Alemba Cloud ITSM Revenue (US$ Million) & (2018-2023)
5.20.5 Alemba Recent Developments
6 North America
6.1 North America Cloud ITSM Market Size by Country (2018-2029)
6.2 U.S.
6.3 Canada
7 Europe
7.1 Europe Cloud ITSM Market Size by Country (2018-2029)
7.2 Germany
7.3 France
7.4 U.K.
7.5 Italy
7.6 Russia
7.7 Nordic Countries
7.8 Rest of Europe
8 Asia-Pacific
8.1 Asia-Pacific Cloud ITSM Market Size by Region (2018-2029)
8.2 China
8.3 Japan
8.4 South Korea
8.5 Southeast Asia
8.6 India
8.7 Australia
8.8 Rest of Asia-Pacific
9 Latin America
9.1 Latin America Cloud ITSM Market Size by Country (2018-2029)
9.2 Mexico
9.3 Brazil
9.4 Rest of Latin America
10 Middle East & Africa
10.1 Middle East & Africa Cloud ITSM Market Size by Country (2018-2029)
10.2 Turkey
10.3 Saudi Arabia
10.4 UAE
10.5 Rest of Middle East & Africa
11 Cloud ITSM Market Dynamics
11.1 Cloud ITSM Industry Trends
11.2 Cloud ITSM Market Drivers
11.3 Cloud ITSM Market Challenges
11.4 Cloud ITSM Market Restraints
12 Research Finding /Conclusion
13 Methodology and Data Source
13.1 Methodology/Research Approach
13.1.1 Research Programs/Design
13.1.2 Market Size Estimation
13.1.3 Market Breakdown and Data Triangulation
13.2 Data Source
13.2.1 Secondary Sources
13.2.2 Primary Sources
13.3 Disclaimer
13.4 Author List
Published By : QY Research
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