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Cloud Telephony Service-Global Market Insights and Sales Trends 2025
Synopsis
Cloud Telelphony is the communications technology where all communication devices and applications are hosted at the service provider’s premises. Any business interested in using these services do not need to install any software or buy any hardware to get the services started. The service can be an IVR, call center setup, call recording etc. These services can be started on a traditional phone, mobile or a computer system i.e. desktop, laptop or tablet.
The global Cloud Telephony Service market size is expected to reach US$ 27140 million by 2029, growing at a CAGR of 9.8% from 2023 to 2029. The market is mainly driven by the significant applications of Cloud Telephony Service in various end use industries. The expanding demands from the SMEs and Large Enterprises, are propelling Cloud Telephony Service market. Cloud, one of the segments analysed in this report, is projected to record % CAGR and reach US$ million by the end of the analysis period. Growth in the Hosted segment is estimated at % CAGR for the next seven-year period.
Asia Pacific shows high growth potential for Cloud Telephony Service market, driven by demand from China, the second largest economy with some signs of stabilising, the Cloud Telephony Service market in China is forecast to reach US$ million by 2029, trailing a CAGR of % over the 2023-2029 period, while the U.S. market will reach US$ million by 2029, exhibiting a CAGR of % during the same period.
Report Objectives
This report provides market insight on the different segments, by players, by Type, by Application. Market size and forecast (2018-2029) has been provided in the report. The primary objectives of this report are to provide 1) global market size and forecasts, growth rates, market dynamics, industry structure and developments, market situation, trends; 2) global market share and ranking by company; 3) comprehensive presentation of the global market for Cloud Telephony Service, with both quantitative and qualitative analysis through detailed segmentation; 4) detailed value chain analysis and review of growth factors essential for the existing market players and new entrants; 5) emerging opportunities in the market and the future impact of major drivers and restraints of the market.
Key Features of The Study:
This report provides in-depth analysis of the global Cloud Telephony Service market, and provides market size (US$ million) and CAGR for the forecast period (2023-2029), considering 2022 as the base year.
This report profiles key players in the global Cloud Telephony Service market based on the following parameters - company details (found date, headquarters, manufacturing bases), products portfolio, Cloud Telephony Service sales data, market share and ranking.
This report elucidates potential market opportunities across different segments and explains attractive investment proposition matrices for this market.
This report illustrates key insights about market drivers, restraints, opportunities, market trends, regional outlook.
Key companies of Cloud Telephony Service covered in this report include 8x8, AVOXI, BroadSoft, Cisco, DIALPAD, Exotel, Go 2 Market, Knowlarity and Lead NXT, etc.
The global Cloud Telephony Service market report caters to various stakeholders in this industry including investors, suppliers, product players, distributors, new entrants, and financial analysts.
Market Segmentation
Company Profiles:
8x8
AVOXI
BroadSoft
Cisco
DIALPAD
Exotel
Go 2 Market
Knowlarity
Lead NXT
Megapath
Microsoft
Mitel
Natterbox
NetFortis
Nextiva
NFON
NovaCloud
NTT Communications
PortaOne
Redcentric
RingCentral
Singtel
Solutions Infini
Telviva
Tripudio
VoIPStudio
Intermedia
Vox
Global Cloud Telephony Service market, by region:
North America (U.S., Canada, Mexico)
Europe (Germany, France, UK, Italy, etc.)
Asia Pacific (China, Japan, South Korea, Southeast Asia, India, etc.)
South America (Brazil, etc.)
Middle East and Africa (Turkey, GCC Countries, Africa, etc.)
Global Cloud Telephony Service market, Segment by Type:
Cloud
Hosted
Global Cloud Telephony Service market, by Application
SMEs
Large Enterprises
Core Chapters
Chapter One: Introduces the report scope of the report, executive summary of global and regional market size and CAGR for the history and forecast period (2018-2023, 2024-2029). It offers a high-level view of the current state of the market and its likely evolution in the short to mid-term, and long term.
Chapter Two: Provides the analysis of various market segments by Type, covering the market size and development potential of each market segment, to help readers find the blue ocean market in different market segments.
Chapter Three: Provides the analysis of various market segments by Application, covering the market size and development potential of each market segment, to help readers find the blue ocean market in different downstream markets.
Chapter Four: Detailed analysis of Cloud Telephony Service companies’ competitive landscape, revenue, market share and ranking, latest development plan, merger, and acquisition information, etc.
Chapter Five: Provides profiles of key players, introducing the basic situation of the main companies in the market in detail, including product introduction, revenue, recent development, etc.
Chapter Six, Seven, Eight, Nine and Ten: North America, Europe, Asia Pacific, Latin America, Middle East & Africa, revenue by country.
Chapter Eleven: this section also introduces the market dynamics, latest developments of the market, the driving factors and restrictive factors of the market, the challenges and risks faced by companies in the industry, and the analysis of relevant policies in the industry.
Chapter Twelve: Research Finding/Conclusion
Cloud Telelphony is the communications technology where all communication devices and applications are hosted at the service provider’s premises. Any business interested in using these services do not need to install any software or buy any hardware to get the services started. The service can be an IVR, call center setup, call recording etc. These services can be started on a traditional phone, mobile or a computer system i.e. desktop, laptop or tablet.
The global Cloud Telephony Service market size is expected to reach US$ 27140 million by 2029, growing at a CAGR of 9.8% from 2023 to 2029. The market is mainly driven by the significant applications of Cloud Telephony Service in various end use industries. The expanding demands from the SMEs and Large Enterprises, are propelling Cloud Telephony Service market. Cloud, one of the segments analysed in this report, is projected to record % CAGR and reach US$ million by the end of the analysis period. Growth in the Hosted segment is estimated at % CAGR for the next seven-year period.
Asia Pacific shows high growth potential for Cloud Telephony Service market, driven by demand from China, the second largest economy with some signs of stabilising, the Cloud Telephony Service market in China is forecast to reach US$ million by 2029, trailing a CAGR of % over the 2023-2029 period, while the U.S. market will reach US$ million by 2029, exhibiting a CAGR of % during the same period.
Report Objectives
This report provides market insight on the different segments, by players, by Type, by Application. Market size and forecast (2018-2029) has been provided in the report. The primary objectives of this report are to provide 1) global market size and forecasts, growth rates, market dynamics, industry structure and developments, market situation, trends; 2) global market share and ranking by company; 3) comprehensive presentation of the global market for Cloud Telephony Service, with both quantitative and qualitative analysis through detailed segmentation; 4) detailed value chain analysis and review of growth factors essential for the existing market players and new entrants; 5) emerging opportunities in the market and the future impact of major drivers and restraints of the market.
Key Features of The Study:
This report provides in-depth analysis of the global Cloud Telephony Service market, and provides market size (US$ million) and CAGR for the forecast period (2023-2029), considering 2022 as the base year.
This report profiles key players in the global Cloud Telephony Service market based on the following parameters - company details (found date, headquarters, manufacturing bases), products portfolio, Cloud Telephony Service sales data, market share and ranking.
This report elucidates potential market opportunities across different segments and explains attractive investment proposition matrices for this market.
This report illustrates key insights about market drivers, restraints, opportunities, market trends, regional outlook.
Key companies of Cloud Telephony Service covered in this report include 8x8, AVOXI, BroadSoft, Cisco, DIALPAD, Exotel, Go 2 Market, Knowlarity and Lead NXT, etc.
The global Cloud Telephony Service market report caters to various stakeholders in this industry including investors, suppliers, product players, distributors, new entrants, and financial analysts.
Market Segmentation
Company Profiles:
8x8
AVOXI
BroadSoft
Cisco
DIALPAD
Exotel
Go 2 Market
Knowlarity
Lead NXT
Megapath
Microsoft
Mitel
Natterbox
NetFortis
Nextiva
NFON
NovaCloud
NTT Communications
PortaOne
Redcentric
RingCentral
Singtel
Solutions Infini
Telviva
Tripudio
VoIPStudio
Intermedia
Vox
Global Cloud Telephony Service market, by region:
North America (U.S., Canada, Mexico)
Europe (Germany, France, UK, Italy, etc.)
Asia Pacific (China, Japan, South Korea, Southeast Asia, India, etc.)
South America (Brazil, etc.)
Middle East and Africa (Turkey, GCC Countries, Africa, etc.)
Global Cloud Telephony Service market, Segment by Type:
Cloud
Hosted
Global Cloud Telephony Service market, by Application
SMEs
Large Enterprises
Core Chapters
Chapter One: Introduces the report scope of the report, executive summary of global and regional market size and CAGR for the history and forecast period (2018-2023, 2024-2029). It offers a high-level view of the current state of the market and its likely evolution in the short to mid-term, and long term.
Chapter Two: Provides the analysis of various market segments by Type, covering the market size and development potential of each market segment, to help readers find the blue ocean market in different market segments.
Chapter Three: Provides the analysis of various market segments by Application, covering the market size and development potential of each market segment, to help readers find the blue ocean market in different downstream markets.
Chapter Four: Detailed analysis of Cloud Telephony Service companies’ competitive landscape, revenue, market share and ranking, latest development plan, merger, and acquisition information, etc.
Chapter Five: Provides profiles of key players, introducing the basic situation of the main companies in the market in detail, including product introduction, revenue, recent development, etc.
Chapter Six, Seven, Eight, Nine and Ten: North America, Europe, Asia Pacific, Latin America, Middle East & Africa, revenue by country.
Chapter Eleven: this section also introduces the market dynamics, latest developments of the market, the driving factors and restrictive factors of the market, the challenges and risks faced by companies in the industry, and the analysis of relevant policies in the industry.
Chapter Twelve: Research Finding/Conclusion
Index1 Market Overview of Cloud Telephony Service
1.1 Cloud Telephony Service Market Overview
1.1.1 Cloud Telephony Service Product Scope
1.1.2 Cloud Telephony Service Market Status and Outlook
1.2 Global Cloud Telephony Service Market Size Overview by Region 2018 VS 2022 VS 2029
1.3 Global Cloud Telephony Service Market Size by Region (2018-2029)
1.4 Global Cloud Telephony Service Historic Market Size by Region (2018-2023)
1.5 Global Cloud Telephony Service Market Size Forecast by Region (2024-2029)
1.6 Key Regions, Cloud Telephony Service Market Size (2018-2029)
1.6.1 North America Cloud Telephony Service Market Size (2018-2029)
1.6.2 Europe Cloud Telephony Service Market Size (2018-2029)
1.6.3 Asia-Pacific Cloud Telephony Service Market Size (2018-2029)
1.6.4 Latin America Cloud Telephony Service Market Size (2018-2029)
1.6.5 Middle East & Africa Cloud Telephony Service Market Size (2018-2029)
2 Cloud Telephony Service Market by Type
2.1 Introduction
2.1.1 Cloud
2.1.2 Hosted
2.2 Global Cloud Telephony Service Market Size by Type: 2018 VS 2022 VS 2029
2.2.1 Global Cloud Telephony Service Historic Market Size by Type (2018-2023)
2.2.2 Global Cloud Telephony Service Forecasted Market Size by Type (2024-2029)
2.3 Key Regions Market Size by Type
2.3.1 North America Cloud Telephony Service Revenue Breakdown by Type (2018-2029)
2.3.2 Europe Cloud Telephony Service Revenue Breakdown by Type (2018-2029)
2.3.3 Asia-Pacific Cloud Telephony Service Revenue Breakdown by Type (2018-2029)
2.3.4 Latin America Cloud Telephony Service Revenue Breakdown by Type (2018-2029)
2.3.5 Middle East and Africa Cloud Telephony Service Revenue Breakdown by Type (2018-2029)
3 Cloud Telephony Service Market Overview by Application
3.1 Introduction
3.1.1 SMEs
3.1.2 Large Enterprises
3.2 Global Cloud Telephony Service Market Size by Application: 2018 VS 2022 VS 2029
3.2.1 Global Cloud Telephony Service Historic Market Size by Application (2018-2023)
3.2.2 Global Cloud Telephony Service Forecasted Market Size by Application (2024-2029)
3.3 Key Regions Market Size by Application
3.3.1 North America Cloud Telephony Service Revenue Breakdown by Application (2018-2029)
3.3.2 Europe Cloud Telephony Service Revenue Breakdown by Application (2018-2029)
3.3.3 Asia-Pacific Cloud Telephony Service Revenue Breakdown by Application (2018-2029)
3.3.4 Latin America Cloud Telephony Service Revenue Breakdown by Application (2018-2029)
3.3.5 Middle East and Africa Cloud Telephony Service Revenue Breakdown by Application (2018-2029)
4 Cloud Telephony Service Competition Analysis by Players
4.1 Global Cloud Telephony Service Market Size by Players (2018-2023)
4.2 Global Top Players by Company Type (Tier 1, Tier 2 and Tier 3) & (based on the Revenue in Cloud Telephony Service as of 2022)
4.3 Date of Key Players Enter into Cloud Telephony Service Market
4.4 Global Top Players Cloud Telephony Service Headquarters and Area Served
4.5 Key Players Cloud Telephony Service Product Solution and Service
4.6 Competitive Status
4.6.1 Cloud Telephony Service Market Concentration Rate
4.6.2 Mergers & Acquisitions, Expansion Plans
5 Company (Top Players) Profiles
5.1 8x8
5.1.1 8x8 Profile
5.1.2 8x8 Main Business
5.1.3 8x8 Cloud Telephony Service Products, Services and Solutions
5.1.4 8x8 Cloud Telephony Service Revenue (US$ Million) & (2018-2023)
5.1.5 8x8 Recent Developments
5.2 AVOXI
5.2.1 AVOXI Profile
5.2.2 AVOXI Main Business
5.2.3 AVOXI Cloud Telephony Service Products, Services and Solutions
5.2.4 AVOXI Cloud Telephony Service Revenue (US$ Million) & (2018-2023)
5.2.5 AVOXI Recent Developments
5.3 BroadSoft
5.3.1 BroadSoft Profile
5.3.2 BroadSoft Main Business
5.3.3 BroadSoft Cloud Telephony Service Products, Services and Solutions
5.3.4 BroadSoft Cloud Telephony Service Revenue (US$ Million) & (2018-2023)
5.3.5 Cisco Recent Developments
5.4 Cisco
5.4.1 Cisco Profile
5.4.2 Cisco Main Business
5.4.3 Cisco Cloud Telephony Service Products, Services and Solutions
5.4.4 Cisco Cloud Telephony Service Revenue (US$ Million) & (2018-2023)
5.4.5 Cisco Recent Developments
5.5 DIALPAD
5.5.1 DIALPAD Profile
5.5.2 DIALPAD Main Business
5.5.3 DIALPAD Cloud Telephony Service Products, Services and Solutions
5.5.4 DIALPAD Cloud Telephony Service Revenue (US$ Million) & (2018-2023)
5.5.5 DIALPAD Recent Developments
5.6 Exotel
5.6.1 Exotel Profile
5.6.2 Exotel Main Business
5.6.3 Exotel Cloud Telephony Service Products, Services and Solutions
5.6.4 Exotel Cloud Telephony Service Revenue (US$ Million) & (2018-2023)
5.6.5 Exotel Recent Developments
5.7 Go 2 Market
5.7.1 Go 2 Market Profile
5.7.2 Go 2 Market Main Business
5.7.3 Go 2 Market Cloud Telephony Service Products, Services and Solutions
5.7.4 Go 2 Market Cloud Telephony Service Revenue (US$ Million) & (2018-2023)
5.7.5 Go 2 Market Recent Developments
5.8 Knowlarity
5.8.1 Knowlarity Profile
5.8.2 Knowlarity Main Business
5.8.3 Knowlarity Cloud Telephony Service Products, Services and Solutions
5.8.4 Knowlarity Cloud Telephony Service Revenue (US$ Million) & (2018-2023)
5.8.5 Knowlarity Recent Developments
5.9 Lead NXT
5.9.1 Lead NXT Profile
5.9.2 Lead NXT Main Business
5.9.3 Lead NXT Cloud Telephony Service Products, Services and Solutions
5.9.4 Lead NXT Cloud Telephony Service Revenue (US$ Million) & (2018-2023)
5.9.5 Lead NXT Recent Developments
5.10 Megapath
5.10.1 Megapath Profile
5.10.2 Megapath Main Business
5.10.3 Megapath Cloud Telephony Service Products, Services and Solutions
5.10.4 Megapath Cloud Telephony Service Revenue (US$ Million) & (2018-2023)
5.10.5 Megapath Recent Developments
5.11 Microsoft
5.11.1 Microsoft Profile
5.11.2 Microsoft Main Business
5.11.3 Microsoft Cloud Telephony Service Products, Services and Solutions
5.11.4 Microsoft Cloud Telephony Service Revenue (US$ Million) & (2018-2023)
5.11.5 Microsoft Recent Developments
5.12 Mitel
5.12.1 Mitel Profile
5.12.2 Mitel Main Business
5.12.3 Mitel Cloud Telephony Service Products, Services and Solutions
5.12.4 Mitel Cloud Telephony Service Revenue (US$ Million) & (2018-2023)
5.12.5 Mitel Recent Developments
5.13 Natterbox
5.13.1 Natterbox Profile
5.13.2 Natterbox Main Business
5.13.3 Natterbox Cloud Telephony Service Products, Services and Solutions
5.13.4 Natterbox Cloud Telephony Service Revenue (US$ Million) & (2018-2023)
5.13.5 Natterbox Recent Developments
5.14 NetFortis
5.14.1 NetFortis Profile
5.14.2 NetFortis Main Business
5.14.3 NetFortis Cloud Telephony Service Products, Services and Solutions
5.14.4 NetFortis Cloud Telephony Service Revenue (US$ Million) & (2018-2023)
5.14.5 NetFortis Recent Developments
5.15 Nextiva
5.15.1 Nextiva Profile
5.15.2 Nextiva Main Business
5.15.3 Nextiva Cloud Telephony Service Products, Services and Solutions
5.15.4 Nextiva Cloud Telephony Service Revenue (US$ Million) & (2018-2023)
5.15.5 Nextiva Recent Developments
5.16 NFON
5.16.1 NFON Profile
5.16.2 NFON Main Business
5.16.3 NFON Cloud Telephony Service Products, Services and Solutions
5.16.4 NFON Cloud Telephony Service Revenue (US$ Million) & (2018-2023)
5.16.5 NFON Recent Developments
5.17 NovaCloud
5.17.1 NovaCloud Profile
5.17.2 NovaCloud Main Business
5.17.3 NovaCloud Cloud Telephony Service Products, Services and Solutions
5.17.4 NovaCloud Cloud Telephony Service Revenue (US$ Million) & (2018-2023)
5.17.5 NovaCloud Recent Developments
5.18 NTT Communications
5.18.1 NTT Communications Profile
5.18.2 NTT Communications Main Business
5.18.3 NTT Communications Cloud Telephony Service Products, Services and Solutions
5.18.4 NTT Communications Cloud Telephony Service Revenue (US$ Million) & (2018-2023)
5.18.5 NTT Communications Recent Developments
5.19 PortaOne
5.19.1 PortaOne Profile
5.19.2 PortaOne Main Business
5.19.3 PortaOne Cloud Telephony Service Products, Services and Solutions
5.19.4 PortaOne Cloud Telephony Service Revenue (US$ Million) & (2018-2023)
5.19.5 PortaOne Recent Developments
5.20 Redcentric
5.20.1 Redcentric Profile
5.20.2 Redcentric Main Business
5.20.3 Redcentric Cloud Telephony Service Products, Services and Solutions
5.20.4 Redcentric Cloud Telephony Service Revenue (US$ Million) & (2018-2023)
5.20.5 Redcentric Recent Developments
5.21 RingCentral
5.21.1 RingCentral Profile
5.21.2 RingCentral Main Business
5.21.3 RingCentral Cloud Telephony Service Products, Services and Solutions
5.21.4 RingCentral Cloud Telephony Service Revenue (US$ Million) & (2018-2023)
5.21.5 RingCentral Recent Developments
5.22 Singtel
5.22.1 Singtel Profile
5.22.2 Singtel Main Business
5.22.3 Singtel Cloud Telephony Service Products, Services and Solutions
5.22.4 Singtel Cloud Telephony Service Revenue (US$ Million) & (2018-2023)
5.22.5 Singtel Recent Developments
5.23 Solutions Infini
5.23.1 Solutions Infini Profile
5.23.2 Solutions Infini Main Business
5.23.3 Solutions Infini Cloud Telephony Service Products, Services and Solutions
5.23.4 Solutions Infini Cloud Telephony Service Revenue (US$ Million) & (2018-2023)
5.23.5 Solutions Infini Recent Developments
5.24 Telviva
5.24.1 Telviva Profile
5.24.2 Telviva Main Business
5.24.3 Telviva Cloud Telephony Service Products, Services and Solutions
5.24.4 Telviva Cloud Telephony Service Revenue (US$ Million) & (2018-2023)
5.24.5 Telviva Recent Developments
5.25 Tripudio
5.25.1 Tripudio Profile
5.25.2 Tripudio Main Business
5.25.3 Tripudio Cloud Telephony Service Products, Services and Solutions
5.25.4 Tripudio Cloud Telephony Service Revenue (US$ Million) & (2018-2023)
5.25.5 Tripudio Recent Developments
5.26 VoIPStudio
5.26.1 VoIPStudio Profile
5.26.2 VoIPStudio Main Business
5.26.3 VoIPStudio Cloud Telephony Service Products, Services and Solutions
5.26.4 VoIPStudio Cloud Telephony Service Revenue (US$ Million) & (2018-2023)
5.26.5 VoIPStudio Recent Developments
5.27 Intermedia
5.27.1 Intermedia Profile
5.27.2 Intermedia Main Business
5.27.3 Intermedia Cloud Telephony Service Products, Services and Solutions
5.27.4 Intermedia Cloud Telephony Service Revenue (US$ Million) & (2018-2023)
5.27.5 Intermedia Recent Developments
5.28 Vox
5.28.1 Vox Profile
5.28.2 Vox Main Business
5.28.3 Vox Cloud Telephony Service Products, Services and Solutions
5.28.4 Vox Cloud Telephony Service Revenue (US$ Million) & (2018-2023)
5.28.5 Vox Recent Developments
6 North America
6.1 North America Cloud Telephony Service Market Size by Country (2018-2029)
6.2 U.S.
6.3 Canada
7 Europe
7.1 Europe Cloud Telephony Service Market Size by Country (2018-2029)
7.2 Germany
7.3 France
7.4 U.K.
7.5 Italy
7.6 Russia
7.7 Nordic Countries
7.8 Rest of Europe
8 Asia-Pacific
8.1 Asia-Pacific Cloud Telephony Service Market Size by Region (2018-2029)
8.2 China
8.3 Japan
8.4 South Korea
8.5 Southeast Asia
8.6 India
8.7 Australia
8.8 Rest of Asia-Pacific
9 Latin America
9.1 Latin America Cloud Telephony Service Market Size by Country (2018-2029)
9.2 Mexico
9.3 Brazil
9.4 Rest of Latin America
10 Middle East & Africa
10.1 Middle East & Africa Cloud Telephony Service Market Size by Country (2018-2029)
10.2 Turkey
10.3 Saudi Arabia
10.4 UAE
10.5 Rest of Middle East & Africa
11 Cloud Telephony Service Market Dynamics
11.1 Cloud Telephony Service Industry Trends
11.2 Cloud Telephony Service Market Drivers
11.3 Cloud Telephony Service Market Challenges
11.4 Cloud Telephony Service Market Restraints
12 Research Finding /Conclusion
13 Methodology and Data Source
13.1 Methodology/Research Approach
13.1.1 Research Programs/Design
13.1.2 Market Size Estimation
13.1.3 Market Breakdown and Data Triangulation
13.2 Data Source
13.2.1 Secondary Sources
13.2.2 Primary Sources
13.3 Disclaimer
13.4 Author List
Published By : QY Research
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