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Consumer Engagement Solutions-Global Market Insights and Sales Trends 2025
Synopsis
Consumer engagement solutions manage customers through a variety of channels and touchpoints, including the full range of customer interactions.The solution provides detailed customer insight, greater operational efficiency and personalized interaction to take consumer engagement to a new level to help reduce customer churn
The global Consumer Engagement Solutions market size is expected to reach US$ million by 2029, growing at a CAGR of % from 2023 to 2029. The market is mainly driven by the significant applications of Consumer Engagement Solutions in various end use industries. The expanding demands from the Small & Medium Enterprise and Large Enterprise, are propelling Consumer Engagement Solutions market. Software, one of the segments analysed in this report, is projected to record % CAGR and reach US$ million by the end of the analysis period. Growth in the Services segment is estimated at % CAGR for the next seven-year period.
Asia Pacific shows high growth potential for Consumer Engagement Solutions market, driven by demand from China, the second largest economy with some signs of stabilising, the Consumer Engagement Solutions market in China is forecast to reach US$ million by 2029, trailing a CAGR of % over the 2023-2029 period, while the U.S. market will reach US$ million by 2029, exhibiting a CAGR of % during the same period.
Report Objectives
This report provides market insight on the different segments, by players, by Type, by Application. Market size and forecast (2018-2029) has been provided in the report. The primary objectives of this report are to provide 1) global market size and forecasts, growth rates, market dynamics, industry structure and developments, market situation, trends; 2) global market share and ranking by company; 3) comprehensive presentation of the global market for Consumer Engagement Solutions, with both quantitative and qualitative analysis through detailed segmentation; 4) detailed value chain analysis and review of growth factors essential for the existing market players and new entrants; 5) emerging opportunities in the market and the future impact of major drivers and restraints of the market.
Key Features of The Study:
This report provides in-depth analysis of the global Consumer Engagement Solutions market, and provides market size (US$ million) and CAGR for the forecast period (2023-2029), considering 2022 as the base year.
This report profiles key players in the global Consumer Engagement Solutions market based on the following parameters - company details (found date, headquarters, manufacturing bases), products portfolio, Consumer Engagement Solutions sales data, market share and ranking.
This report elucidates potential market opportunities across different segments and explains attractive investment proposition matrices for this market.
This report illustrates key insights about market drivers, restraints, opportunities, market trends, regional outlook.
Key companies of Consumer Engagement Solutions covered in this report include Avaya, Aspect Software, Genesys, Calabrio, Microsoft, IBM, Oracle, Salesforce.com and Nuance Communications, etc.
The global Consumer Engagement Solutions market report caters to various stakeholders in this industry including investors, suppliers, product players, distributors, new entrants, and financial analysts.
Market Segmentation
Company Profiles:
Avaya
Aspect Software
Genesys
Calabrio
Microsoft
IBM
Oracle
Salesforce.com
Nuance Communications
NICE Systems
SAP
Precisely
Softtek
Logic
Deloitte
Global Consumer Engagement Solutions market, by region:
North America (U.S., Canada, Mexico)
Europe (Germany, France, UK, Italy, etc.)
Asia Pacific (China, Japan, South Korea, Southeast Asia, India, etc.)
South America (Brazil, etc.)
Middle East and Africa (Turkey, GCC Countries, Africa, etc.)
Global Consumer Engagement Solutions market, Segment by Type:
Software
Services
Global Consumer Engagement Solutions market, by Application
Small & Medium Enterprise
Large Enterprise
Core Chapters
Chapter One: Introduces the report scope of the report, executive summary of global and regional market size and CAGR for the history and forecast period (2018-2023, 2024-2029). It offers a high-level view of the current state of the market and its likely evolution in the short to mid-term, and long term.
Chapter Two: Provides the analysis of various market segments by Type, covering the market size and development potential of each market segment, to help readers find the blue ocean market in different market segments.
Chapter Three: Provides the analysis of various market segments by Application, covering the market size and development potential of each market segment, to help readers find the blue ocean market in different downstream markets.
Chapter Four: Detailed analysis of Consumer Engagement Solutions companies’ competitive landscape, revenue, market share and ranking, latest development plan, merger, and acquisition information, etc.
Chapter Five: Provides profiles of key players, introducing the basic situation of the main companies in the market in detail, including product introduction, revenue, recent development, etc.
Chapter Six, Seven, Eight, Nine and Ten: North America, Europe, Asia Pacific, Latin America, Middle East & Africa, revenue by country.
Chapter Eleven: this section also introduces the market dynamics, latest developments of the market, the driving factors and restrictive factors of the market, the challenges and risks faced by companies in the industry, and the analysis of relevant policies in the industry.
Chapter Twelve: Research Finding/Conclusion
Consumer engagement solutions manage customers through a variety of channels and touchpoints, including the full range of customer interactions.The solution provides detailed customer insight, greater operational efficiency and personalized interaction to take consumer engagement to a new level to help reduce customer churn
The global Consumer Engagement Solutions market size is expected to reach US$ million by 2029, growing at a CAGR of % from 2023 to 2029. The market is mainly driven by the significant applications of Consumer Engagement Solutions in various end use industries. The expanding demands from the Small & Medium Enterprise and Large Enterprise, are propelling Consumer Engagement Solutions market. Software, one of the segments analysed in this report, is projected to record % CAGR and reach US$ million by the end of the analysis period. Growth in the Services segment is estimated at % CAGR for the next seven-year period.
Asia Pacific shows high growth potential for Consumer Engagement Solutions market, driven by demand from China, the second largest economy with some signs of stabilising, the Consumer Engagement Solutions market in China is forecast to reach US$ million by 2029, trailing a CAGR of % over the 2023-2029 period, while the U.S. market will reach US$ million by 2029, exhibiting a CAGR of % during the same period.
Report Objectives
This report provides market insight on the different segments, by players, by Type, by Application. Market size and forecast (2018-2029) has been provided in the report. The primary objectives of this report are to provide 1) global market size and forecasts, growth rates, market dynamics, industry structure and developments, market situation, trends; 2) global market share and ranking by company; 3) comprehensive presentation of the global market for Consumer Engagement Solutions, with both quantitative and qualitative analysis through detailed segmentation; 4) detailed value chain analysis and review of growth factors essential for the existing market players and new entrants; 5) emerging opportunities in the market and the future impact of major drivers and restraints of the market.
Key Features of The Study:
This report provides in-depth analysis of the global Consumer Engagement Solutions market, and provides market size (US$ million) and CAGR for the forecast period (2023-2029), considering 2022 as the base year.
This report profiles key players in the global Consumer Engagement Solutions market based on the following parameters - company details (found date, headquarters, manufacturing bases), products portfolio, Consumer Engagement Solutions sales data, market share and ranking.
This report elucidates potential market opportunities across different segments and explains attractive investment proposition matrices for this market.
This report illustrates key insights about market drivers, restraints, opportunities, market trends, regional outlook.
Key companies of Consumer Engagement Solutions covered in this report include Avaya, Aspect Software, Genesys, Calabrio, Microsoft, IBM, Oracle, Salesforce.com and Nuance Communications, etc.
The global Consumer Engagement Solutions market report caters to various stakeholders in this industry including investors, suppliers, product players, distributors, new entrants, and financial analysts.
Market Segmentation
Company Profiles:
Avaya
Aspect Software
Genesys
Calabrio
Microsoft
IBM
Oracle
Salesforce.com
Nuance Communications
NICE Systems
SAP
Precisely
Softtek
Logic
Deloitte
Global Consumer Engagement Solutions market, by region:
North America (U.S., Canada, Mexico)
Europe (Germany, France, UK, Italy, etc.)
Asia Pacific (China, Japan, South Korea, Southeast Asia, India, etc.)
South America (Brazil, etc.)
Middle East and Africa (Turkey, GCC Countries, Africa, etc.)
Global Consumer Engagement Solutions market, Segment by Type:
Software
Services
Global Consumer Engagement Solutions market, by Application
Small & Medium Enterprise
Large Enterprise
Core Chapters
Chapter One: Introduces the report scope of the report, executive summary of global and regional market size and CAGR for the history and forecast period (2018-2023, 2024-2029). It offers a high-level view of the current state of the market and its likely evolution in the short to mid-term, and long term.
Chapter Two: Provides the analysis of various market segments by Type, covering the market size and development potential of each market segment, to help readers find the blue ocean market in different market segments.
Chapter Three: Provides the analysis of various market segments by Application, covering the market size and development potential of each market segment, to help readers find the blue ocean market in different downstream markets.
Chapter Four: Detailed analysis of Consumer Engagement Solutions companies’ competitive landscape, revenue, market share and ranking, latest development plan, merger, and acquisition information, etc.
Chapter Five: Provides profiles of key players, introducing the basic situation of the main companies in the market in detail, including product introduction, revenue, recent development, etc.
Chapter Six, Seven, Eight, Nine and Ten: North America, Europe, Asia Pacific, Latin America, Middle East & Africa, revenue by country.
Chapter Eleven: this section also introduces the market dynamics, latest developments of the market, the driving factors and restrictive factors of the market, the challenges and risks faced by companies in the industry, and the analysis of relevant policies in the industry.
Chapter Twelve: Research Finding/Conclusion
Index1 Market Overview of Consumer Engagement Solutions
1.1 Consumer Engagement Solutions Market Overview
1.1.1 Consumer Engagement Solutions Product Scope
1.1.2 Consumer Engagement Solutions Market Status and Outlook
1.2 Global Consumer Engagement Solutions Market Size Overview by Region 2018 VS 2022 VS 2029
1.3 Global Consumer Engagement Solutions Market Size by Region (2018-2029)
1.4 Global Consumer Engagement Solutions Historic Market Size by Region (2018-2023)
1.5 Global Consumer Engagement Solutions Market Size Forecast by Region (2024-2029)
1.6 Key Regions, Consumer Engagement Solutions Market Size (2018-2029)
1.6.1 North America Consumer Engagement Solutions Market Size (2018-2029)
1.6.2 Europe Consumer Engagement Solutions Market Size (2018-2029)
1.6.3 Asia-Pacific Consumer Engagement Solutions Market Size (2018-2029)
1.6.4 Latin America Consumer Engagement Solutions Market Size (2018-2029)
1.6.5 Middle East & Africa Consumer Engagement Solutions Market Size (2018-2029)
2 Consumer Engagement Solutions Market by Type
2.1 Introduction
2.1.1 Software
2.1.2 Services
2.2 Global Consumer Engagement Solutions Market Size by Type: 2018 VS 2022 VS 2029
2.2.1 Global Consumer Engagement Solutions Historic Market Size by Type (2018-2023)
2.2.2 Global Consumer Engagement Solutions Forecasted Market Size by Type (2024-2029)
2.3 Key Regions Market Size by Type
2.3.1 North America Consumer Engagement Solutions Revenue Breakdown by Type (2018-2029)
2.3.2 Europe Consumer Engagement Solutions Revenue Breakdown by Type (2018-2029)
2.3.3 Asia-Pacific Consumer Engagement Solutions Revenue Breakdown by Type (2018-2029)
2.3.4 Latin America Consumer Engagement Solutions Revenue Breakdown by Type (2018-2029)
2.3.5 Middle East and Africa Consumer Engagement Solutions Revenue Breakdown by Type (2018-2029)
3 Consumer Engagement Solutions Market Overview by Application
3.1 Introduction
3.1.1 Small & Medium Enterprise
3.1.2 Large Enterprise
3.2 Global Consumer Engagement Solutions Market Size by Application: 2018 VS 2022 VS 2029
3.2.1 Global Consumer Engagement Solutions Historic Market Size by Application (2018-2023)
3.2.2 Global Consumer Engagement Solutions Forecasted Market Size by Application (2024-2029)
3.3 Key Regions Market Size by Application
3.3.1 North America Consumer Engagement Solutions Revenue Breakdown by Application (2018-2029)
3.3.2 Europe Consumer Engagement Solutions Revenue Breakdown by Application (2018-2029)
3.3.3 Asia-Pacific Consumer Engagement Solutions Revenue Breakdown by Application (2018-2029)
3.3.4 Latin America Consumer Engagement Solutions Revenue Breakdown by Application (2018-2029)
3.3.5 Middle East and Africa Consumer Engagement Solutions Revenue Breakdown by Application (2018-2029)
4 Consumer Engagement Solutions Competition Analysis by Players
4.1 Global Consumer Engagement Solutions Market Size by Players (2018-2023)
4.2 Global Top Players by Company Type (Tier 1, Tier 2 and Tier 3) & (based on the Revenue in Consumer Engagement Solutions as of 2022)
4.3 Date of Key Players Enter into Consumer Engagement Solutions Market
4.4 Global Top Players Consumer Engagement Solutions Headquarters and Area Served
4.5 Key Players Consumer Engagement Solutions Product Solution and Service
4.6 Competitive Status
4.6.1 Consumer Engagement Solutions Market Concentration Rate
4.6.2 Mergers & Acquisitions, Expansion Plans
5 Company (Top Players) Profiles
5.1 Avaya
5.1.1 Avaya Profile
5.1.2 Avaya Main Business
5.1.3 Avaya Consumer Engagement Solutions Products, Services and Solutions
5.1.4 Avaya Consumer Engagement Solutions Revenue (US$ Million) & (2018-2023)
5.1.5 Avaya Recent Developments
5.2 Aspect Software
5.2.1 Aspect Software Profile
5.2.2 Aspect Software Main Business
5.2.3 Aspect Software Consumer Engagement Solutions Products, Services and Solutions
5.2.4 Aspect Software Consumer Engagement Solutions Revenue (US$ Million) & (2018-2023)
5.2.5 Aspect Software Recent Developments
5.3 Genesys
5.3.1 Genesys Profile
5.3.2 Genesys Main Business
5.3.3 Genesys Consumer Engagement Solutions Products, Services and Solutions
5.3.4 Genesys Consumer Engagement Solutions Revenue (US$ Million) & (2018-2023)
5.3.5 Calabrio Recent Developments
5.4 Calabrio
5.4.1 Calabrio Profile
5.4.2 Calabrio Main Business
5.4.3 Calabrio Consumer Engagement Solutions Products, Services and Solutions
5.4.4 Calabrio Consumer Engagement Solutions Revenue (US$ Million) & (2018-2023)
5.4.5 Calabrio Recent Developments
5.5 Microsoft
5.5.1 Microsoft Profile
5.5.2 Microsoft Main Business
5.5.3 Microsoft Consumer Engagement Solutions Products, Services and Solutions
5.5.4 Microsoft Consumer Engagement Solutions Revenue (US$ Million) & (2018-2023)
5.5.5 Microsoft Recent Developments
5.6 IBM
5.6.1 IBM Profile
5.6.2 IBM Main Business
5.6.3 IBM Consumer Engagement Solutions Products, Services and Solutions
5.6.4 IBM Consumer Engagement Solutions Revenue (US$ Million) & (2018-2023)
5.6.5 IBM Recent Developments
5.7 Oracle
5.7.1 Oracle Profile
5.7.2 Oracle Main Business
5.7.3 Oracle Consumer Engagement Solutions Products, Services and Solutions
5.7.4 Oracle Consumer Engagement Solutions Revenue (US$ Million) & (2018-2023)
5.7.5 Oracle Recent Developments
5.8 Salesforce.com
5.8.1 Salesforce.com Profile
5.8.2 Salesforce.com Main Business
5.8.3 Salesforce.com Consumer Engagement Solutions Products, Services and Solutions
5.8.4 Salesforce.com Consumer Engagement Solutions Revenue (US$ Million) & (2018-2023)
5.8.5 Salesforce.com Recent Developments
5.9 Nuance Communications
5.9.1 Nuance Communications Profile
5.9.2 Nuance Communications Main Business
5.9.3 Nuance Communications Consumer Engagement Solutions Products, Services and Solutions
5.9.4 Nuance Communications Consumer Engagement Solutions Revenue (US$ Million) & (2018-2023)
5.9.5 Nuance Communications Recent Developments
5.10 NICE Systems
5.10.1 NICE Systems Profile
5.10.2 NICE Systems Main Business
5.10.3 NICE Systems Consumer Engagement Solutions Products, Services and Solutions
5.10.4 NICE Systems Consumer Engagement Solutions Revenue (US$ Million) & (2018-2023)
5.10.5 NICE Systems Recent Developments
5.11 SAP
5.11.1 SAP Profile
5.11.2 SAP Main Business
5.11.3 SAP Consumer Engagement Solutions Products, Services and Solutions
5.11.4 SAP Consumer Engagement Solutions Revenue (US$ Million) & (2018-2023)
5.11.5 SAP Recent Developments
5.12 Precisely
5.12.1 Precisely Profile
5.12.2 Precisely Main Business
5.12.3 Precisely Consumer Engagement Solutions Products, Services and Solutions
5.12.4 Precisely Consumer Engagement Solutions Revenue (US$ Million) & (2018-2023)
5.12.5 Precisely Recent Developments
5.13 Softtek
5.13.1 Softtek Profile
5.13.2 Softtek Main Business
5.13.3 Softtek Consumer Engagement Solutions Products, Services and Solutions
5.13.4 Softtek Consumer Engagement Solutions Revenue (US$ Million) & (2018-2023)
5.13.5 Softtek Recent Developments
5.14 Logic
5.14.1 Logic Profile
5.14.2 Logic Main Business
5.14.3 Logic Consumer Engagement Solutions Products, Services and Solutions
5.14.4 Logic Consumer Engagement Solutions Revenue (US$ Million) & (2018-2023)
5.14.5 Logic Recent Developments
5.15 Deloitte
5.15.1 Deloitte Profile
5.15.2 Deloitte Main Business
5.15.3 Deloitte Consumer Engagement Solutions Products, Services and Solutions
5.15.4 Deloitte Consumer Engagement Solutions Revenue (US$ Million) & (2018-2023)
5.15.5 Deloitte Recent Developments
6 North America
6.1 North America Consumer Engagement Solutions Market Size by Country (2018-2029)
6.2 U.S.
6.3 Canada
7 Europe
7.1 Europe Consumer Engagement Solutions Market Size by Country (2018-2029)
7.2 Germany
7.3 France
7.4 U.K.
7.5 Italy
7.6 Russia
7.7 Nordic Countries
7.8 Rest of Europe
8 Asia-Pacific
8.1 Asia-Pacific Consumer Engagement Solutions Market Size by Region (2018-2029)
8.2 China
8.3 Japan
8.4 South Korea
8.5 Southeast Asia
8.6 India
8.7 Australia
8.8 Rest of Asia-Pacific
9 Latin America
9.1 Latin America Consumer Engagement Solutions Market Size by Country (2018-2029)
9.2 Mexico
9.3 Brazil
9.4 Rest of Latin America
10 Middle East & Africa
10.1 Middle East & Africa Consumer Engagement Solutions Market Size by Country (2018-2029)
10.2 Turkey
10.3 Saudi Arabia
10.4 UAE
10.5 Rest of Middle East & Africa
11 Consumer Engagement Solutions Market Dynamics
11.1 Consumer Engagement Solutions Industry Trends
11.2 Consumer Engagement Solutions Market Drivers
11.3 Consumer Engagement Solutions Market Challenges
11.4 Consumer Engagement Solutions Market Restraints
12 Research Finding /Conclusion
13 Methodology and Data Source
13.1 Methodology/Research Approach
13.1.1 Research Programs/Design
13.1.2 Market Size Estimation
13.1.3 Market Breakdown and Data Triangulation
13.2 Data Source
13.2.1 Secondary Sources
13.2.2 Primary Sources
13.3 Disclaimer
13.4 Author List
Published By : QY Research
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