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Conversation Intelligence Platform and Software-Global Market Insights and Sales Trends 2025
Synopsis
Conversation Intelligence (CI) software helps record, transcribe and analyze conversations from customers and prospect calls. CI tools derives insights and recommendations to aid in effective coaching for sales and customer success teams.
The global Conversation Intelligence Platform and Software market size is expected to reach US$ million by 2029, growing at a CAGR of % from 2023 to 2029. The market is mainly driven by the significant applications of Conversation Intelligence Platform and Software in various end use industries. The expanding demands from the SMEs and Large Enterprises, are propelling Conversation Intelligence Platform and Software market. On-premise, one of the segments analysed in this report, is projected to record % CAGR and reach US$ million by the end of the analysis period. Growth in the Cloud-based segment is estimated at % CAGR for the next seven-year period.
Asia Pacific shows high growth potential for Conversation Intelligence Platform and Software market, driven by demand from China, the second largest economy with some signs of stabilising, the Conversation Intelligence Platform and Software market in China is forecast to reach US$ million by 2029, trailing a CAGR of % over the 2023-2029 period, while the U.S. market will reach US$ million by 2029, exhibiting a CAGR of % during the same period.
Report Objectives
This report provides market insight on the different segments, by players, by Type, by Application. Market size and forecast (2018-2029) has been provided in the report. The primary objectives of this report are to provide 1) global market size and forecasts, growth rates, market dynamics, industry structure and developments, market situation, trends; 2) global market share and ranking by company; 3) comprehensive presentation of the global market for Conversation Intelligence Platform and Software, with both quantitative and qualitative analysis through detailed segmentation; 4) detailed value chain analysis and review of growth factors essential for the existing market players and new entrants; 5) emerging opportunities in the market and the future impact of major drivers and restraints of the market.
Key Features of The Study:
This report provides in-depth analysis of the global Conversation Intelligence Platform and Software market, and provides market size (US$ million) and CAGR for the forecast period (2023-2029), considering 2022 as the base year.
This report profiles key players in the global Conversation Intelligence Platform and Software market based on the following parameters - company details (found date, headquarters, manufacturing bases), products portfolio, Conversation Intelligence Platform and Software sales data, market share and ranking.
This report elucidates potential market opportunities across different segments and explains attractive investment proposition matrices for this market.
This report illustrates key insights about market drivers, restraints, opportunities, market trends, regional outlook.
Key companies of Conversation Intelligence Platform and Software covered in this report include Chorus.ai, Gong, Salesloft, HubSpot Sales Hub, Mindtickle, Outreach, Salesken, Revenue.io and CallRail, etc.
The global Conversation Intelligence Platform and Software market report caters to various stakeholders in this industry including investors, suppliers, product players, distributors, new entrants, and financial analysts.
Market Segmentation
Company Profiles:
Chorus.ai
Gong
Salesloft
HubSpot Sales Hub
Mindtickle
Outreach
Salesken
Revenue.io
CallRail
Balto
Enthu.AI
Jiminny
Voyc
Chorus
Observe.ai
ExecVision
CallMiner
Avoma
Refract
Global Conversation Intelligence Platform and Software market, by region:
North America (U.S., Canada, Mexico)
Europe (Germany, France, UK, Italy, etc.)
Asia Pacific (China, Japan, South Korea, Southeast Asia, India, etc.)
South America (Brazil, etc.)
Middle East and Africa (Turkey, GCC Countries, Africa, etc.)
Global Conversation Intelligence Platform and Software market, Segment by Type:
On-premise
Cloud-based
Global Conversation Intelligence Platform and Software market, by Application
SMEs
Large Enterprises
Core Chapters
Chapter One: Introduces the report scope of the report, executive summary of global and regional market size and CAGR for the history and forecast period (2018-2023, 2024-2029). It offers a high-level view of the current state of the market and its likely evolution in the short to mid-term, and long term.
Chapter Two: Provides the analysis of various market segments by Type, covering the market size and development potential of each market segment, to help readers find the blue ocean market in different market segments.
Chapter Three: Provides the analysis of various market segments by Application, covering the market size and development potential of each market segment, to help readers find the blue ocean market in different downstream markets.
Chapter Four: Detailed analysis of Conversation Intelligence Platform and Software companies’ competitive landscape, revenue, market share and ranking, latest development plan, merger, and acquisition information, etc.
Chapter Five: Provides profiles of key players, introducing the basic situation of the main companies in the market in detail, including product introduction, revenue, recent development, etc.
Chapter Six, Seven, Eight, Nine and Ten: North America, Europe, Asia Pacific, Latin America, Middle East & Africa, revenue by country.
Chapter Eleven: this section also introduces the market dynamics, latest developments of the market, the driving factors and restrictive factors of the market, the challenges and risks faced by companies in the industry, and the analysis of relevant policies in the industry.
Chapter Twelve: Research Finding/Conclusion
Conversation Intelligence (CI) software helps record, transcribe and analyze conversations from customers and prospect calls. CI tools derives insights and recommendations to aid in effective coaching for sales and customer success teams.
The global Conversation Intelligence Platform and Software market size is expected to reach US$ million by 2029, growing at a CAGR of % from 2023 to 2029. The market is mainly driven by the significant applications of Conversation Intelligence Platform and Software in various end use industries. The expanding demands from the SMEs and Large Enterprises, are propelling Conversation Intelligence Platform and Software market. On-premise, one of the segments analysed in this report, is projected to record % CAGR and reach US$ million by the end of the analysis period. Growth in the Cloud-based segment is estimated at % CAGR for the next seven-year period.
Asia Pacific shows high growth potential for Conversation Intelligence Platform and Software market, driven by demand from China, the second largest economy with some signs of stabilising, the Conversation Intelligence Platform and Software market in China is forecast to reach US$ million by 2029, trailing a CAGR of % over the 2023-2029 period, while the U.S. market will reach US$ million by 2029, exhibiting a CAGR of % during the same period.
Report Objectives
This report provides market insight on the different segments, by players, by Type, by Application. Market size and forecast (2018-2029) has been provided in the report. The primary objectives of this report are to provide 1) global market size and forecasts, growth rates, market dynamics, industry structure and developments, market situation, trends; 2) global market share and ranking by company; 3) comprehensive presentation of the global market for Conversation Intelligence Platform and Software, with both quantitative and qualitative analysis through detailed segmentation; 4) detailed value chain analysis and review of growth factors essential for the existing market players and new entrants; 5) emerging opportunities in the market and the future impact of major drivers and restraints of the market.
Key Features of The Study:
This report provides in-depth analysis of the global Conversation Intelligence Platform and Software market, and provides market size (US$ million) and CAGR for the forecast period (2023-2029), considering 2022 as the base year.
This report profiles key players in the global Conversation Intelligence Platform and Software market based on the following parameters - company details (found date, headquarters, manufacturing bases), products portfolio, Conversation Intelligence Platform and Software sales data, market share and ranking.
This report elucidates potential market opportunities across different segments and explains attractive investment proposition matrices for this market.
This report illustrates key insights about market drivers, restraints, opportunities, market trends, regional outlook.
Key companies of Conversation Intelligence Platform and Software covered in this report include Chorus.ai, Gong, Salesloft, HubSpot Sales Hub, Mindtickle, Outreach, Salesken, Revenue.io and CallRail, etc.
The global Conversation Intelligence Platform and Software market report caters to various stakeholders in this industry including investors, suppliers, product players, distributors, new entrants, and financial analysts.
Market Segmentation
Company Profiles:
Chorus.ai
Gong
Salesloft
HubSpot Sales Hub
Mindtickle
Outreach
Salesken
Revenue.io
CallRail
Balto
Enthu.AI
Jiminny
Voyc
Chorus
Observe.ai
ExecVision
CallMiner
Avoma
Refract
Global Conversation Intelligence Platform and Software market, by region:
North America (U.S., Canada, Mexico)
Europe (Germany, France, UK, Italy, etc.)
Asia Pacific (China, Japan, South Korea, Southeast Asia, India, etc.)
South America (Brazil, etc.)
Middle East and Africa (Turkey, GCC Countries, Africa, etc.)
Global Conversation Intelligence Platform and Software market, Segment by Type:
On-premise
Cloud-based
Global Conversation Intelligence Platform and Software market, by Application
SMEs
Large Enterprises
Core Chapters
Chapter One: Introduces the report scope of the report, executive summary of global and regional market size and CAGR for the history and forecast period (2018-2023, 2024-2029). It offers a high-level view of the current state of the market and its likely evolution in the short to mid-term, and long term.
Chapter Two: Provides the analysis of various market segments by Type, covering the market size and development potential of each market segment, to help readers find the blue ocean market in different market segments.
Chapter Three: Provides the analysis of various market segments by Application, covering the market size and development potential of each market segment, to help readers find the blue ocean market in different downstream markets.
Chapter Four: Detailed analysis of Conversation Intelligence Platform and Software companies’ competitive landscape, revenue, market share and ranking, latest development plan, merger, and acquisition information, etc.
Chapter Five: Provides profiles of key players, introducing the basic situation of the main companies in the market in detail, including product introduction, revenue, recent development, etc.
Chapter Six, Seven, Eight, Nine and Ten: North America, Europe, Asia Pacific, Latin America, Middle East & Africa, revenue by country.
Chapter Eleven: this section also introduces the market dynamics, latest developments of the market, the driving factors and restrictive factors of the market, the challenges and risks faced by companies in the industry, and the analysis of relevant policies in the industry.
Chapter Twelve: Research Finding/Conclusion
Index1 Market Overview of Conversation Intelligence Platform and Software
1.1 Conversation Intelligence Platform and Software Market Overview
1.1.1 Conversation Intelligence Platform and Software Product Scope
1.1.2 Conversation Intelligence Platform and Software Market Status and Outlook
1.2 Global Conversation Intelligence Platform and Software Market Size Overview by Region 2018 VS 2022 VS 2029
1.3 Global Conversation Intelligence Platform and Software Market Size by Region (2018-2029)
1.4 Global Conversation Intelligence Platform and Software Historic Market Size by Region (2018-2023)
1.5 Global Conversation Intelligence Platform and Software Market Size Forecast by Region (2024-2029)
1.6 Key Regions, Conversation Intelligence Platform and Software Market Size (2018-2029)
1.6.1 North America Conversation Intelligence Platform and Software Market Size (2018-2029)
1.6.2 Europe Conversation Intelligence Platform and Software Market Size (2018-2029)
1.6.3 Asia-Pacific Conversation Intelligence Platform and Software Market Size (2018-2029)
1.6.4 Latin America Conversation Intelligence Platform and Software Market Size (2018-2029)
1.6.5 Middle East & Africa Conversation Intelligence Platform and Software Market Size (2018-2029)
2 Conversation Intelligence Platform and Software Market by Type
2.1 Introduction
2.1.1 On-premise
2.1.2 Cloud-based
2.2 Global Conversation Intelligence Platform and Software Market Size by Type: 2018 VS 2022 VS 2029
2.2.1 Global Conversation Intelligence Platform and Software Historic Market Size by Type (2018-2023)
2.2.2 Global Conversation Intelligence Platform and Software Forecasted Market Size by Type (2024-2029)
2.3 Key Regions Market Size by Type
2.3.1 North America Conversation Intelligence Platform and Software Revenue Breakdown by Type (2018-2029)
2.3.2 Europe Conversation Intelligence Platform and Software Revenue Breakdown by Type (2018-2029)
2.3.3 Asia-Pacific Conversation Intelligence Platform and Software Revenue Breakdown by Type (2018-2029)
2.3.4 Latin America Conversation Intelligence Platform and Software Revenue Breakdown by Type (2018-2029)
2.3.5 Middle East and Africa Conversation Intelligence Platform and Software Revenue Breakdown by Type (2018-2029)
3 Conversation Intelligence Platform and Software Market Overview by Application
3.1 Introduction
3.1.1 SMEs
3.1.2 Large Enterprises
3.2 Global Conversation Intelligence Platform and Software Market Size by Application: 2018 VS 2022 VS 2029
3.2.1 Global Conversation Intelligence Platform and Software Historic Market Size by Application (2018-2023)
3.2.2 Global Conversation Intelligence Platform and Software Forecasted Market Size by Application (2024-2029)
3.3 Key Regions Market Size by Application
3.3.1 North America Conversation Intelligence Platform and Software Revenue Breakdown by Application (2018-2029)
3.3.2 Europe Conversation Intelligence Platform and Software Revenue Breakdown by Application (2018-2029)
3.3.3 Asia-Pacific Conversation Intelligence Platform and Software Revenue Breakdown by Application (2018-2029)
3.3.4 Latin America Conversation Intelligence Platform and Software Revenue Breakdown by Application (2018-2029)
3.3.5 Middle East and Africa Conversation Intelligence Platform and Software Revenue Breakdown by Application (2018-2029)
4 Conversation Intelligence Platform and Software Competition Analysis by Players
4.1 Global Conversation Intelligence Platform and Software Market Size by Players (2018-2023)
4.2 Global Top Players by Company Type (Tier 1, Tier 2 and Tier 3) & (based on the Revenue in Conversation Intelligence Platform and Software as of 2022)
4.3 Date of Key Players Enter into Conversation Intelligence Platform and Software Market
4.4 Global Top Players Conversation Intelligence Platform and Software Headquarters and Area Served
4.5 Key Players Conversation Intelligence Platform and Software Product Solution and Service
4.6 Competitive Status
4.6.1 Conversation Intelligence Platform and Software Market Concentration Rate
4.6.2 Mergers & Acquisitions, Expansion Plans
5 Company (Top Players) Profiles
5.1 Chorus.ai
5.1.1 Chorus.ai Profile
5.1.2 Chorus.ai Main Business
5.1.3 Chorus.ai Conversation Intelligence Platform and Software Products, Services and Solutions
5.1.4 Chorus.ai Conversation Intelligence Platform and Software Revenue (US$ Million) & (2018-2023)
5.1.5 Chorus.ai Recent Developments
5.2 Gong
5.2.1 Gong Profile
5.2.2 Gong Main Business
5.2.3 Gong Conversation Intelligence Platform and Software Products, Services and Solutions
5.2.4 Gong Conversation Intelligence Platform and Software Revenue (US$ Million) & (2018-2023)
5.2.5 Gong Recent Developments
5.3 Salesloft
5.3.1 Salesloft Profile
5.3.2 Salesloft Main Business
5.3.3 Salesloft Conversation Intelligence Platform and Software Products, Services and Solutions
5.3.4 Salesloft Conversation Intelligence Platform and Software Revenue (US$ Million) & (2018-2023)
5.3.5 HubSpot Sales Hub Recent Developments
5.4 HubSpot Sales Hub
5.4.1 HubSpot Sales Hub Profile
5.4.2 HubSpot Sales Hub Main Business
5.4.3 HubSpot Sales Hub Conversation Intelligence Platform and Software Products, Services and Solutions
5.4.4 HubSpot Sales Hub Conversation Intelligence Platform and Software Revenue (US$ Million) & (2018-2023)
5.4.5 HubSpot Sales Hub Recent Developments
5.5 Mindtickle
5.5.1 Mindtickle Profile
5.5.2 Mindtickle Main Business
5.5.3 Mindtickle Conversation Intelligence Platform and Software Products, Services and Solutions
5.5.4 Mindtickle Conversation Intelligence Platform and Software Revenue (US$ Million) & (2018-2023)
5.5.5 Mindtickle Recent Developments
5.6 Outreach
5.6.1 Outreach Profile
5.6.2 Outreach Main Business
5.6.3 Outreach Conversation Intelligence Platform and Software Products, Services and Solutions
5.6.4 Outreach Conversation Intelligence Platform and Software Revenue (US$ Million) & (2018-2023)
5.6.5 Outreach Recent Developments
5.7 Salesken
5.7.1 Salesken Profile
5.7.2 Salesken Main Business
5.7.3 Salesken Conversation Intelligence Platform and Software Products, Services and Solutions
5.7.4 Salesken Conversation Intelligence Platform and Software Revenue (US$ Million) & (2018-2023)
5.7.5 Salesken Recent Developments
5.8 Revenue.io
5.8.1 Revenue.io Profile
5.8.2 Revenue.io Main Business
5.8.3 Revenue.io Conversation Intelligence Platform and Software Products, Services and Solutions
5.8.4 Revenue.io Conversation Intelligence Platform and Software Revenue (US$ Million) & (2018-2023)
5.8.5 Revenue.io Recent Developments
5.9 CallRail
5.9.1 CallRail Profile
5.9.2 CallRail Main Business
5.9.3 CallRail Conversation Intelligence Platform and Software Products, Services and Solutions
5.9.4 CallRail Conversation Intelligence Platform and Software Revenue (US$ Million) & (2018-2023)
5.9.5 CallRail Recent Developments
5.10 Balto
5.10.1 Balto Profile
5.10.2 Balto Main Business
5.10.3 Balto Conversation Intelligence Platform and Software Products, Services and Solutions
5.10.4 Balto Conversation Intelligence Platform and Software Revenue (US$ Million) & (2018-2023)
5.10.5 Balto Recent Developments
5.11 Enthu.AI
5.11.1 Enthu.AI Profile
5.11.2 Enthu.AI Main Business
5.11.3 Enthu.AI Conversation Intelligence Platform and Software Products, Services and Solutions
5.11.4 Enthu.AI Conversation Intelligence Platform and Software Revenue (US$ Million) & (2018-2023)
5.11.5 Enthu.AI Recent Developments
5.12 Jiminny
5.12.1 Jiminny Profile
5.12.2 Jiminny Main Business
5.12.3 Jiminny Conversation Intelligence Platform and Software Products, Services and Solutions
5.12.4 Jiminny Conversation Intelligence Platform and Software Revenue (US$ Million) & (2018-2023)
5.12.5 Jiminny Recent Developments
5.13 Voyc
5.13.1 Voyc Profile
5.13.2 Voyc Main Business
5.13.3 Voyc Conversation Intelligence Platform and Software Products, Services and Solutions
5.13.4 Voyc Conversation Intelligence Platform and Software Revenue (US$ Million) & (2018-2023)
5.13.5 Voyc Recent Developments
5.14 Chorus
5.14.1 Chorus Profile
5.14.2 Chorus Main Business
5.14.3 Chorus Conversation Intelligence Platform and Software Products, Services and Solutions
5.14.4 Chorus Conversation Intelligence Platform and Software Revenue (US$ Million) & (2018-2023)
5.14.5 Chorus Recent Developments
5.15 Observe.ai
5.15.1 Observe.ai Profile
5.15.2 Observe.ai Main Business
5.15.3 Observe.ai Conversation Intelligence Platform and Software Products, Services and Solutions
5.15.4 Observe.ai Conversation Intelligence Platform and Software Revenue (US$ Million) & (2018-2023)
5.15.5 Observe.ai Recent Developments
5.16 ExecVision
5.16.1 ExecVision Profile
5.16.2 ExecVision Main Business
5.16.3 ExecVision Conversation Intelligence Platform and Software Products, Services and Solutions
5.16.4 ExecVision Conversation Intelligence Platform and Software Revenue (US$ Million) & (2018-2023)
5.16.5 ExecVision Recent Developments
5.17 CallMiner
5.17.1 CallMiner Profile
5.17.2 CallMiner Main Business
5.17.3 CallMiner Conversation Intelligence Platform and Software Products, Services and Solutions
5.17.4 CallMiner Conversation Intelligence Platform and Software Revenue (US$ Million) & (2018-2023)
5.17.5 CallMiner Recent Developments
5.18 Avoma
5.18.1 Avoma Profile
5.18.2 Avoma Main Business
5.18.3 Avoma Conversation Intelligence Platform and Software Products, Services and Solutions
5.18.4 Avoma Conversation Intelligence Platform and Software Revenue (US$ Million) & (2018-2023)
5.18.5 Avoma Recent Developments
5.19 Refract
5.19.1 Refract Profile
5.19.2 Refract Main Business
5.19.3 Refract Conversation Intelligence Platform and Software Products, Services and Solutions
5.19.4 Refract Conversation Intelligence Platform and Software Revenue (US$ Million) & (2018-2023)
5.19.5 Refract Recent Developments
6 North America
6.1 North America Conversation Intelligence Platform and Software Market Size by Country (2018-2029)
6.2 United States
6.3 Canada
7 Europe
7.1 Europe Conversation Intelligence Platform and Software Market Size by Country (2018-2029)
7.2 Germany
7.3 France
7.4 U.K.
7.5 Italy
7.6 Russia
7.7 Nordic Countries
7.8 Rest of Europe
8 Asia-Pacific
8.1 Asia-Pacific Conversation Intelligence Platform and Software Market Size by Region (2018-2029)
8.2 China
8.3 Japan
8.4 South Korea
8.5 Southeast Asia
8.6 India
8.7 Australia
8.8 Rest of Asia-Pacific
9 Latin America
9.1 Latin America Conversation Intelligence Platform and Software Market Size by Country (2018-2029)
9.2 Mexico
9.3 Brazil
9.4 Rest of Latin America
10 Middle East & Africa
10.1 Middle East & Africa Conversation Intelligence Platform and Software Market Size by Country (2018-2029)
10.2 Turkey
10.3 Saudi Arabia
10.4 UAE
10.5 Rest of Middle East & Africa
11 Conversation Intelligence Platform and Software Market Dynamics
11.1 Conversation Intelligence Platform and Software Industry Trends
11.2 Conversation Intelligence Platform and Software Market Drivers
11.3 Conversation Intelligence Platform and Software Market Challenges
11.4 Conversation Intelligence Platform and Software Market Restraints
12 Research Finding /Conclusion
13 Methodology and Data Source
13.1 Methodology/Research Approach
13.1.1 Research Programs/Design
13.1.2 Market Size Estimation
13.1.3 Market Breakdown and Data Triangulation
13.2 Data Source
13.2.1 Secondary Sources
13.2.2 Primary Sources
13.3 Disclaimer
13.4 Author List
Published By : QY Research
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