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Conversation Intelligence Software-Global Market Insights and Sales Trends 2024
Synopsis
Conversation Intelligence platforms leverage artificial intelligence, primarily in the forms of machine learning and natural language processing, to extract data from business call recordings.
The call recordings are then pulled into the CI software platform which analyzes and transcribes the conversation. The software identifies who is speaking, when they speak, important keywords and phrases, and pauses in the conversation. All of this is then used to process additional data and determine action items.
The global Conversation Intelligence Software market size is expected to reach US$ 2820 million by 2029, growing at a CAGR of 10.3% from 2023 to 2029. The market is mainly driven by the significant applications of Conversation Intelligence Software in various end use industries. The expanding demands from the Large Enterprises and SMEs, are propelling Conversation Intelligence Software market. Cloud Based, one of the segments analysed in this report, is projected to record % CAGR and reach US$ million by the end of the analysis period. Growth in the Web Based segment is estimated at % CAGR for the next seven-year period.
The top 5 participants in the conversation intelligence platform market are going.io, Chorus. ai (AffectLayer), SalesLoft, CallRail, and Revenue.io, accounting for about 40% of the market share.North America is the largest market, with a share about 38%, followed by Asia Pacific and Europe with the share about 28% and 18%. At present, the intelligent dialogue analysis market mainly takes cloud based as the main product, accounting for about 75% of the market. Its main application areas are large enterprises, with a market share of about 60%.
Report Objectives
This report provides market insight on the different segments, by players, by Type, by Application. Market size and forecast (2018-2029) has been provided in the report. The primary objectives of this report are to provide 1) global market size and forecasts, growth rates, market dynamics, industry structure and developments, market situation, trends; 2) global market share and ranking by company; 3) comprehensive presentation of the global market for Conversation Intelligence Software, with both quantitative and qualitative analysis through detailed segmentation; 4) detailed value chain analysis and review of growth factors essential for the existing market players and new entrants; 5) emerging opportunities in the market and the future impact of major drivers and restraints of the market.
Key Features of The Study:
This report provides in-depth analysis of the global Conversation Intelligence Software market, and provides market size (US$ million) and CAGR for the forecast period (2023-2029), considering 2022 as the base year.
This report profiles key players in the global Conversation Intelligence Software market based on the following parameters - company details (found date, headquarters, manufacturing bases), products portfolio, Conversation Intelligence Software sales data, market share and ranking.
This report elucidates potential market opportunities across different segments and explains attractive investment proposition matrices for this market.
This report illustrates key insights about market drivers, restraints, opportunities, market trends, regional outlook.
Key companies of Conversation Intelligence Software covered in this report include Gong.io, SalesLoft, Chorus.ai, ExecVision, CallRail, DialogTech, VoiceOps, People.ai and Kreato CRM, etc.
The global Conversation Intelligence Software market report caters to various stakeholders in this industry including investors, suppliers, product players, distributors, new entrants, and financial analysts.
Market Segmentation
Company Profiles:
Gong.io
SalesLoft
Chorus.ai
ExecVision
CallRail
DialogTech
VoiceOps
People.ai
Kreato CRM
Tethr
Invoca
Global Conversation Intelligence Software market, by region:
North America (U.S., Canada, Mexico)
Europe (Germany, France, UK, Italy, etc.)
Asia Pacific (China, Japan, South Korea, Southeast Asia, India, etc.)
South America (Brazil, etc.)
Middle East and Africa (Turkey, GCC Countries, Africa, etc.)
Global Conversation Intelligence Software market, Segment by Type:
Cloud Based
Web Based
Global Conversation Intelligence Software market, by Application
Large Enterprises
SMEs
Core Chapters
Chapter One: Introduces the report scope of the report, executive summary of global and regional market size and CAGR for the history and forecast period (2018-2023, 2024-2029). It offers a high-level view of the current state of the market and its likely evolution in the short to mid-term, and long term.
Chapter Two: Provides the analysis of various market segments by Type, covering the market size and development potential of each market segment, to help readers find the blue ocean market in different market segments.
Chapter Three: Provides the analysis of various market segments by Application, covering the market size and development potential of each market segment, to help readers find the blue ocean market in different downstream markets.
Chapter Four: Detailed analysis of Conversation Intelligence Software companies’ competitive landscape, revenue, market share and ranking, latest development plan, merger, and acquisition information, etc.
Chapter Five: Provides profiles of key players, introducing the basic situation of the main companies in the market in detail, including product introduction, revenue, recent development, etc.
Chapter Six, Seven, Eight, Nine and Ten: North America, Europe, Asia Pacific, Latin America, Middle East & Africa, revenue by country.
Chapter Eleven: this section also introduces the market dynamics, latest developments of the market, the driving factors and restrictive factors of the market, the challenges and risks faced by companies in the industry, and the analysis of relevant policies in the industry.
Chapter Twelve: Research Finding/Conclusion
Conversation Intelligence platforms leverage artificial intelligence, primarily in the forms of machine learning and natural language processing, to extract data from business call recordings.
The call recordings are then pulled into the CI software platform which analyzes and transcribes the conversation. The software identifies who is speaking, when they speak, important keywords and phrases, and pauses in the conversation. All of this is then used to process additional data and determine action items.
The global Conversation Intelligence Software market size is expected to reach US$ 2820 million by 2029, growing at a CAGR of 10.3% from 2023 to 2029. The market is mainly driven by the significant applications of Conversation Intelligence Software in various end use industries. The expanding demands from the Large Enterprises and SMEs, are propelling Conversation Intelligence Software market. Cloud Based, one of the segments analysed in this report, is projected to record % CAGR and reach US$ million by the end of the analysis period. Growth in the Web Based segment is estimated at % CAGR for the next seven-year period.
The top 5 participants in the conversation intelligence platform market are going.io, Chorus. ai (AffectLayer), SalesLoft, CallRail, and Revenue.io, accounting for about 40% of the market share.North America is the largest market, with a share about 38%, followed by Asia Pacific and Europe with the share about 28% and 18%. At present, the intelligent dialogue analysis market mainly takes cloud based as the main product, accounting for about 75% of the market. Its main application areas are large enterprises, with a market share of about 60%.
Report Objectives
This report provides market insight on the different segments, by players, by Type, by Application. Market size and forecast (2018-2029) has been provided in the report. The primary objectives of this report are to provide 1) global market size and forecasts, growth rates, market dynamics, industry structure and developments, market situation, trends; 2) global market share and ranking by company; 3) comprehensive presentation of the global market for Conversation Intelligence Software, with both quantitative and qualitative analysis through detailed segmentation; 4) detailed value chain analysis and review of growth factors essential for the existing market players and new entrants; 5) emerging opportunities in the market and the future impact of major drivers and restraints of the market.
Key Features of The Study:
This report provides in-depth analysis of the global Conversation Intelligence Software market, and provides market size (US$ million) and CAGR for the forecast period (2023-2029), considering 2022 as the base year.
This report profiles key players in the global Conversation Intelligence Software market based on the following parameters - company details (found date, headquarters, manufacturing bases), products portfolio, Conversation Intelligence Software sales data, market share and ranking.
This report elucidates potential market opportunities across different segments and explains attractive investment proposition matrices for this market.
This report illustrates key insights about market drivers, restraints, opportunities, market trends, regional outlook.
Key companies of Conversation Intelligence Software covered in this report include Gong.io, SalesLoft, Chorus.ai, ExecVision, CallRail, DialogTech, VoiceOps, People.ai and Kreato CRM, etc.
The global Conversation Intelligence Software market report caters to various stakeholders in this industry including investors, suppliers, product players, distributors, new entrants, and financial analysts.
Market Segmentation
Company Profiles:
Gong.io
SalesLoft
Chorus.ai
ExecVision
CallRail
DialogTech
VoiceOps
People.ai
Kreato CRM
Tethr
Invoca
Global Conversation Intelligence Software market, by region:
North America (U.S., Canada, Mexico)
Europe (Germany, France, UK, Italy, etc.)
Asia Pacific (China, Japan, South Korea, Southeast Asia, India, etc.)
South America (Brazil, etc.)
Middle East and Africa (Turkey, GCC Countries, Africa, etc.)
Global Conversation Intelligence Software market, Segment by Type:
Cloud Based
Web Based
Global Conversation Intelligence Software market, by Application
Large Enterprises
SMEs
Core Chapters
Chapter One: Introduces the report scope of the report, executive summary of global and regional market size and CAGR for the history and forecast period (2018-2023, 2024-2029). It offers a high-level view of the current state of the market and its likely evolution in the short to mid-term, and long term.
Chapter Two: Provides the analysis of various market segments by Type, covering the market size and development potential of each market segment, to help readers find the blue ocean market in different market segments.
Chapter Three: Provides the analysis of various market segments by Application, covering the market size and development potential of each market segment, to help readers find the blue ocean market in different downstream markets.
Chapter Four: Detailed analysis of Conversation Intelligence Software companies’ competitive landscape, revenue, market share and ranking, latest development plan, merger, and acquisition information, etc.
Chapter Five: Provides profiles of key players, introducing the basic situation of the main companies in the market in detail, including product introduction, revenue, recent development, etc.
Chapter Six, Seven, Eight, Nine and Ten: North America, Europe, Asia Pacific, Latin America, Middle East & Africa, revenue by country.
Chapter Eleven: this section also introduces the market dynamics, latest developments of the market, the driving factors and restrictive factors of the market, the challenges and risks faced by companies in the industry, and the analysis of relevant policies in the industry.
Chapter Twelve: Research Finding/Conclusion
Index1 Market Overview of Conversation Intelligence Software
1.1 Conversation Intelligence Software Market Overview
1.1.1 Conversation Intelligence Software Product Scope
1.1.2 Conversation Intelligence Software Market Status and Outlook
1.2 Global Conversation Intelligence Software Market Size Overview by Region 2018 VS 2022 VS 2029
1.3 Global Conversation Intelligence Software Market Size by Region (2018-2029)
1.4 Global Conversation Intelligence Software Historic Market Size by Region (2018-2023)
1.5 Global Conversation Intelligence Software Market Size Forecast by Region (2024-2029)
1.6 Key Regions, Conversation Intelligence Software Market Size (2018-2029)
1.6.1 North America Conversation Intelligence Software Market Size (2018-2029)
1.6.2 Europe Conversation Intelligence Software Market Size (2018-2029)
1.6.3 Asia-Pacific Conversation Intelligence Software Market Size (2018-2029)
1.6.4 Latin America Conversation Intelligence Software Market Size (2018-2029)
1.6.5 Middle East & Africa Conversation Intelligence Software Market Size (2018-2029)
2 Conversation Intelligence Software Market by Type
2.1 Introduction
2.1.1 Cloud Based
2.1.2 Web Based
2.2 Global Conversation Intelligence Software Market Size by Type: 2018 VS 2022 VS 2029
2.2.1 Global Conversation Intelligence Software Historic Market Size by Type (2018-2023)
2.2.2 Global Conversation Intelligence Software Forecasted Market Size by Type (2024-2029)
2.3 Key Regions Market Size by Type
2.3.1 North America Conversation Intelligence Software Revenue Breakdown by Type (2018-2029)
2.3.2 Europe Conversation Intelligence Software Revenue Breakdown by Type (2018-2029)
2.3.3 Asia-Pacific Conversation Intelligence Software Revenue Breakdown by Type (2018-2029)
2.3.4 Latin America Conversation Intelligence Software Revenue Breakdown by Type (2018-2029)
2.3.5 Middle East and Africa Conversation Intelligence Software Revenue Breakdown by Type (2018-2029)
3 Conversation Intelligence Software Market Overview by Application
3.1 Introduction
3.1.1 Large Enterprises
3.1.2 SMEs
3.2 Global Conversation Intelligence Software Market Size by Application: 2018 VS 2022 VS 2029
3.2.1 Global Conversation Intelligence Software Historic Market Size by Application (2018-2023)
3.2.2 Global Conversation Intelligence Software Forecasted Market Size by Application (2024-2029)
3.3 Key Regions Market Size by Application
3.3.1 North America Conversation Intelligence Software Revenue Breakdown by Application (2018-2029)
3.3.2 Europe Conversation Intelligence Software Revenue Breakdown by Application (2018-2029)
3.3.3 Asia-Pacific Conversation Intelligence Software Revenue Breakdown by Application (2018-2029)
3.3.4 Latin America Conversation Intelligence Software Revenue Breakdown by Application (2018-2029)
3.3.5 Middle East and Africa Conversation Intelligence Software Revenue Breakdown by Application (2018-2029)
4 Conversation Intelligence Software Competition Analysis by Players
4.1 Global Conversation Intelligence Software Market Size by Players (2018-2023)
4.2 Global Top Players by Company Type (Tier 1, Tier 2 and Tier 3) & (based on the Revenue in Conversation Intelligence Software as of 2022)
4.3 Date of Key Players Enter into Conversation Intelligence Software Market
4.4 Global Top Players Conversation Intelligence Software Headquarters and Area Served
4.5 Key Players Conversation Intelligence Software Product Solution and Service
4.6 Competitive Status
4.6.1 Conversation Intelligence Software Market Concentration Rate
4.6.2 Mergers & Acquisitions, Expansion Plans
5 Company (Top Players) Profiles
5.1 Gong.io
5.1.1 Gong.io Profile
5.1.2 Gong.io Main Business
5.1.3 Gong.io Conversation Intelligence Software Products, Services and Solutions
5.1.4 Gong.io Conversation Intelligence Software Revenue (US$ Million) & (2018-2023)
5.1.5 Gong.io Recent Developments
5.2 SalesLoft
5.2.1 SalesLoft Profile
5.2.2 SalesLoft Main Business
5.2.3 SalesLoft Conversation Intelligence Software Products, Services and Solutions
5.2.4 SalesLoft Conversation Intelligence Software Revenue (US$ Million) & (2018-2023)
5.2.5 SalesLoft Recent Developments
5.3 Chorus.ai
5.3.1 Chorus.ai Profile
5.3.2 Chorus.ai Main Business
5.3.3 Chorus.ai Conversation Intelligence Software Products, Services and Solutions
5.3.4 Chorus.ai Conversation Intelligence Software Revenue (US$ Million) & (2018-2023)
5.3.5 ExecVision Recent Developments
5.4 ExecVision
5.4.1 ExecVision Profile
5.4.2 ExecVision Main Business
5.4.3 ExecVision Conversation Intelligence Software Products, Services and Solutions
5.4.4 ExecVision Conversation Intelligence Software Revenue (US$ Million) & (2018-2023)
5.4.5 ExecVision Recent Developments
5.5 CallRail
5.5.1 CallRail Profile
5.5.2 CallRail Main Business
5.5.3 CallRail Conversation Intelligence Software Products, Services and Solutions
5.5.4 CallRail Conversation Intelligence Software Revenue (US$ Million) & (2018-2023)
5.5.5 CallRail Recent Developments
5.6 DialogTech
5.6.1 DialogTech Profile
5.6.2 DialogTech Main Business
5.6.3 DialogTech Conversation Intelligence Software Products, Services and Solutions
5.6.4 DialogTech Conversation Intelligence Software Revenue (US$ Million) & (2018-2023)
5.6.5 DialogTech Recent Developments
5.7 VoiceOps
5.7.1 VoiceOps Profile
5.7.2 VoiceOps Main Business
5.7.3 VoiceOps Conversation Intelligence Software Products, Services and Solutions
5.7.4 VoiceOps Conversation Intelligence Software Revenue (US$ Million) & (2018-2023)
5.7.5 VoiceOps Recent Developments
5.8 People.ai
5.8.1 People.ai Profile
5.8.2 People.ai Main Business
5.8.3 People.ai Conversation Intelligence Software Products, Services and Solutions
5.8.4 People.ai Conversation Intelligence Software Revenue (US$ Million) & (2018-2023)
5.8.5 People.ai Recent Developments
5.9 Kreato CRM
5.9.1 Kreato CRM Profile
5.9.2 Kreato CRM Main Business
5.9.3 Kreato CRM Conversation Intelligence Software Products, Services and Solutions
5.9.4 Kreato CRM Conversation Intelligence Software Revenue (US$ Million) & (2018-2023)
5.9.5 Kreato CRM Recent Developments
5.10 Tethr
5.10.1 Tethr Profile
5.10.2 Tethr Main Business
5.10.3 Tethr Conversation Intelligence Software Products, Services and Solutions
5.10.4 Tethr Conversation Intelligence Software Revenue (US$ Million) & (2018-2023)
5.10.5 Tethr Recent Developments
5.11 Invoca
5.11.1 Invoca Profile
5.11.2 Invoca Main Business
5.11.3 Invoca Conversation Intelligence Software Products, Services and Solutions
5.11.4 Invoca Conversation Intelligence Software Revenue (US$ Million) & (2018-2023)
5.11.5 Invoca Recent Developments
6 North America
6.1 North America Conversation Intelligence Software Market Size by Country (2018-2029)
6.2 U.S.
6.3 Canada
7 Europe
7.1 Europe Conversation Intelligence Software Market Size by Country (2018-2029)
7.2 Germany
7.3 France
7.4 U.K.
7.5 Italy
7.6 Russia
7.7 Nordic Countries
7.8 Rest of Europe
8 Asia-Pacific
8.1 Asia-Pacific Conversation Intelligence Software Market Size by Region (2018-2029)
8.2 China
8.3 Japan
8.4 South Korea
8.5 Southeast Asia
8.6 India
8.7 Australia
8.8 Rest of Asia-Pacific
9 Latin America
9.1 Latin America Conversation Intelligence Software Market Size by Country (2018-2029)
9.2 Mexico
9.3 Brazil
9.4 Rest of Latin America
10 Middle East & Africa
10.1 Middle East & Africa Conversation Intelligence Software Market Size by Country (2018-2029)
10.2 Turkey
10.3 Saudi Arabia
10.4 UAE
10.5 Rest of Middle East & Africa
11 Conversation Intelligence Software Market Dynamics
11.1 Conversation Intelligence Software Industry Trends
11.2 Conversation Intelligence Software Market Drivers
11.3 Conversation Intelligence Software Market Challenges
11.4 Conversation Intelligence Software Market Restraints
12 Research Finding /Conclusion
13 Methodology and Data Source
13.1 Methodology/Research Approach
13.1.1 Research Programs/Design
13.1.2 Market Size Estimation
13.1.3 Market Breakdown and Data Triangulation
13.2 Data Source
13.2.1 Secondary Sources
13.2.2 Primary Sources
13.3 Disclaimer
13.4 Author List
Published By : QY Research
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