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Customer Engagement Software-Global Market Insights and Sales Trends 2024
Synopsis
Customer engagement software is broadly defined as software that manages customer communications and interactions throughout a variety of channels and touchpoints. True customer engagement software encompasses the full span of customer interactions, guiding current and potential customers through their journey.
The global Customer Engagement Software market size is expected to reach US$ million by 2029, growing at a CAGR of % from 2023 to 2029. The market is mainly driven by the significant applications of Customer Engagement Software in various end use industries. The expanding demands from the SMEs and Large Enterprises, are propelling Customer Engagement Software market. On-premise, one of the segments analysed in this report, is projected to record % CAGR and reach US$ million by the end of the analysis period. Growth in the Cloud-based segment is estimated at % CAGR for the next seven-year period.
Asia Pacific shows high growth potential for Customer Engagement Software market, driven by demand from China, the second largest economy with some signs of stabilising, the Customer Engagement Software market in China is forecast to reach US$ million by 2029, trailing a CAGR of % over the 2023-2029 period, while the U.S. market will reach US$ million by 2029, exhibiting a CAGR of % during the same period.
Report Objectives
This report provides market insight on the different segments, by players, by Type, by Application. Market size and forecast (2018-2029) has been provided in the report. The primary objectives of this report are to provide 1) global market size and forecasts, growth rates, market dynamics, industry structure and developments, market situation, trends; 2) global market share and ranking by company; 3) comprehensive presentation of the global market for Customer Engagement Software, with both quantitative and qualitative analysis through detailed segmentation; 4) detailed value chain analysis and review of growth factors essential for the existing market players and new entrants; 5) emerging opportunities in the market and the future impact of major drivers and restraints of the market.
Key Features of The Study:
This report provides in-depth analysis of the global Customer Engagement Software market, and provides market size (US$ million) and CAGR for the forecast period (2023-2029), considering 2022 as the base year.
This report profiles key players in the global Customer Engagement Software market based on the following parameters - company details (found date, headquarters, manufacturing bases), products portfolio, Customer Engagement Software sales data, market share and ranking.
This report elucidates potential market opportunities across different segments and explains attractive investment proposition matrices for this market.
This report illustrates key insights about market drivers, restraints, opportunities, market trends, regional outlook.
Key companies of Customer Engagement Software covered in this report include Salesforce.com, Oracle, SAP, IBM, Avaya, Calabrio, Genesys, Astute Solutions and Zendesk, etc.
The global Customer Engagement Software market report caters to various stakeholders in this industry including investors, suppliers, product players, distributors, new entrants, and financial analysts.
Market Segmentation
Company Profiles:
Salesforce.com
Oracle
SAP
IBM
Avaya
Calabrio
Genesys
Astute Solutions
Zendesk
Doxim
Intercom
Medallia
Global Customer Engagement Software market, by region:
North America (U.S., Canada, Mexico)
Europe (Germany, France, UK, Italy, etc.)
Asia Pacific (China, Japan, South Korea, Southeast Asia, India, etc.)
South America (Brazil, etc.)
Middle East and Africa (Turkey, GCC Countries, Africa, etc.)
Global Customer Engagement Software market, Segment by Type:
On-premise
Cloud-based
Global Customer Engagement Software market, by Application
SMEs
Large Enterprises
Core Chapters
Chapter One: Introduces the report scope of the report, executive summary of global and regional market size and CAGR for the history and forecast period (2018-2023, 2024-2029). It offers a high-level view of the current state of the market and its likely evolution in the short to mid-term, and long term.
Chapter Two: Provides the analysis of various market segments by Type, covering the market size and development potential of each market segment, to help readers find the blue ocean market in different market segments.
Chapter Three: Provides the analysis of various market segments by Application, covering the market size and development potential of each market segment, to help readers find the blue ocean market in different downstream markets.
Chapter Four: Detailed analysis of Customer Engagement Software companies’ competitive landscape, revenue, market share and ranking, latest development plan, merger, and acquisition information, etc.
Chapter Five: Provides profiles of key players, introducing the basic situation of the main companies in the market in detail, including product introduction, revenue, recent development, etc.
Chapter Six, Seven, Eight, Nine and Ten: North America, Europe, Asia Pacific, Latin America, Middle East & Africa, revenue by country.
Chapter Eleven: this section also introduces the market dynamics, latest developments of the market, the driving factors and restrictive factors of the market, the challenges and risks faced by companies in the industry, and the analysis of relevant policies in the industry.
Chapter Twelve: Research Finding/Conclusion
Customer engagement software is broadly defined as software that manages customer communications and interactions throughout a variety of channels and touchpoints. True customer engagement software encompasses the full span of customer interactions, guiding current and potential customers through their journey.
The global Customer Engagement Software market size is expected to reach US$ million by 2029, growing at a CAGR of % from 2023 to 2029. The market is mainly driven by the significant applications of Customer Engagement Software in various end use industries. The expanding demands from the SMEs and Large Enterprises, are propelling Customer Engagement Software market. On-premise, one of the segments analysed in this report, is projected to record % CAGR and reach US$ million by the end of the analysis period. Growth in the Cloud-based segment is estimated at % CAGR for the next seven-year period.
Asia Pacific shows high growth potential for Customer Engagement Software market, driven by demand from China, the second largest economy with some signs of stabilising, the Customer Engagement Software market in China is forecast to reach US$ million by 2029, trailing a CAGR of % over the 2023-2029 period, while the U.S. market will reach US$ million by 2029, exhibiting a CAGR of % during the same period.
Report Objectives
This report provides market insight on the different segments, by players, by Type, by Application. Market size and forecast (2018-2029) has been provided in the report. The primary objectives of this report are to provide 1) global market size and forecasts, growth rates, market dynamics, industry structure and developments, market situation, trends; 2) global market share and ranking by company; 3) comprehensive presentation of the global market for Customer Engagement Software, with both quantitative and qualitative analysis through detailed segmentation; 4) detailed value chain analysis and review of growth factors essential for the existing market players and new entrants; 5) emerging opportunities in the market and the future impact of major drivers and restraints of the market.
Key Features of The Study:
This report provides in-depth analysis of the global Customer Engagement Software market, and provides market size (US$ million) and CAGR for the forecast period (2023-2029), considering 2022 as the base year.
This report profiles key players in the global Customer Engagement Software market based on the following parameters - company details (found date, headquarters, manufacturing bases), products portfolio, Customer Engagement Software sales data, market share and ranking.
This report elucidates potential market opportunities across different segments and explains attractive investment proposition matrices for this market.
This report illustrates key insights about market drivers, restraints, opportunities, market trends, regional outlook.
Key companies of Customer Engagement Software covered in this report include Salesforce.com, Oracle, SAP, IBM, Avaya, Calabrio, Genesys, Astute Solutions and Zendesk, etc.
The global Customer Engagement Software market report caters to various stakeholders in this industry including investors, suppliers, product players, distributors, new entrants, and financial analysts.
Market Segmentation
Company Profiles:
Salesforce.com
Oracle
SAP
IBM
Avaya
Calabrio
Genesys
Astute Solutions
Zendesk
Doxim
Intercom
Medallia
Global Customer Engagement Software market, by region:
North America (U.S., Canada, Mexico)
Europe (Germany, France, UK, Italy, etc.)
Asia Pacific (China, Japan, South Korea, Southeast Asia, India, etc.)
South America (Brazil, etc.)
Middle East and Africa (Turkey, GCC Countries, Africa, etc.)
Global Customer Engagement Software market, Segment by Type:
On-premise
Cloud-based
Global Customer Engagement Software market, by Application
SMEs
Large Enterprises
Core Chapters
Chapter One: Introduces the report scope of the report, executive summary of global and regional market size and CAGR for the history and forecast period (2018-2023, 2024-2029). It offers a high-level view of the current state of the market and its likely evolution in the short to mid-term, and long term.
Chapter Two: Provides the analysis of various market segments by Type, covering the market size and development potential of each market segment, to help readers find the blue ocean market in different market segments.
Chapter Three: Provides the analysis of various market segments by Application, covering the market size and development potential of each market segment, to help readers find the blue ocean market in different downstream markets.
Chapter Four: Detailed analysis of Customer Engagement Software companies’ competitive landscape, revenue, market share and ranking, latest development plan, merger, and acquisition information, etc.
Chapter Five: Provides profiles of key players, introducing the basic situation of the main companies in the market in detail, including product introduction, revenue, recent development, etc.
Chapter Six, Seven, Eight, Nine and Ten: North America, Europe, Asia Pacific, Latin America, Middle East & Africa, revenue by country.
Chapter Eleven: this section also introduces the market dynamics, latest developments of the market, the driving factors and restrictive factors of the market, the challenges and risks faced by companies in the industry, and the analysis of relevant policies in the industry.
Chapter Twelve: Research Finding/Conclusion
Index1 Market Overview of Customer Engagement Software
1.1 Customer Engagement Software Market Overview
1.1.1 Customer Engagement Software Product Scope
1.1.2 Customer Engagement Software Market Status and Outlook
1.2 Global Customer Engagement Software Market Size Overview by Region 2018 VS 2022 VS 2029
1.3 Global Customer Engagement Software Market Size by Region (2018-2029)
1.4 Global Customer Engagement Software Historic Market Size by Region (2018-2023)
1.5 Global Customer Engagement Software Market Size Forecast by Region (2024-2029)
1.6 Key Regions, Customer Engagement Software Market Size (2018-2029)
1.6.1 North America Customer Engagement Software Market Size (2018-2029)
1.6.2 Europe Customer Engagement Software Market Size (2018-2029)
1.6.3 Asia-Pacific Customer Engagement Software Market Size (2018-2029)
1.6.4 Latin America Customer Engagement Software Market Size (2018-2029)
1.6.5 Middle East & Africa Customer Engagement Software Market Size (2018-2029)
2 Customer Engagement Software Market by Type
2.1 Introduction
2.1.1 On-premise
2.1.2 Cloud-based
2.2 Global Customer Engagement Software Market Size by Type: 2018 VS 2022 VS 2029
2.2.1 Global Customer Engagement Software Historic Market Size by Type (2018-2023)
2.2.2 Global Customer Engagement Software Forecasted Market Size by Type (2024-2029)
2.3 Key Regions Market Size by Type
2.3.1 North America Customer Engagement Software Revenue Breakdown by Type (2018-2029)
2.3.2 Europe Customer Engagement Software Revenue Breakdown by Type (2018-2029)
2.3.3 Asia-Pacific Customer Engagement Software Revenue Breakdown by Type (2018-2029)
2.3.4 Latin America Customer Engagement Software Revenue Breakdown by Type (2018-2029)
2.3.5 Middle East and Africa Customer Engagement Software Revenue Breakdown by Type (2018-2029)
3 Customer Engagement Software Market Overview by Application
3.1 Introduction
3.1.1 SMEs
3.1.2 Large Enterprises
3.2 Global Customer Engagement Software Market Size by Application: 2018 VS 2022 VS 2029
3.2.1 Global Customer Engagement Software Historic Market Size by Application (2018-2023)
3.2.2 Global Customer Engagement Software Forecasted Market Size by Application (2024-2029)
3.3 Key Regions Market Size by Application
3.3.1 North America Customer Engagement Software Revenue Breakdown by Application (2018-2029)
3.3.2 Europe Customer Engagement Software Revenue Breakdown by Application (2018-2029)
3.3.3 Asia-Pacific Customer Engagement Software Revenue Breakdown by Application (2018-2029)
3.3.4 Latin America Customer Engagement Software Revenue Breakdown by Application (2018-2029)
3.3.5 Middle East and Africa Customer Engagement Software Revenue Breakdown by Application (2018-2029)
4 Customer Engagement Software Competition Analysis by Players
4.1 Global Customer Engagement Software Market Size by Players (2018-2023)
4.2 Global Top Players by Company Type (Tier 1, Tier 2 and Tier 3) & (based on the Revenue in Customer Engagement Software as of 2022)
4.3 Date of Key Players Enter into Customer Engagement Software Market
4.4 Global Top Players Customer Engagement Software Headquarters and Area Served
4.5 Key Players Customer Engagement Software Product Solution and Service
4.6 Competitive Status
4.6.1 Customer Engagement Software Market Concentration Rate
4.6.2 Mergers & Acquisitions, Expansion Plans
5 Company (Top Players) Profiles
5.1 Salesforce.com
5.1.1 Salesforce.com Profile
5.1.2 Salesforce.com Main Business
5.1.3 Salesforce.com Customer Engagement Software Products, Services and Solutions
5.1.4 Salesforce.com Customer Engagement Software Revenue (US$ Million) & (2018-2023)
5.1.5 Salesforce.com Recent Developments
5.2 Oracle
5.2.1 Oracle Profile
5.2.2 Oracle Main Business
5.2.3 Oracle Customer Engagement Software Products, Services and Solutions
5.2.4 Oracle Customer Engagement Software Revenue (US$ Million) & (2018-2023)
5.2.5 Oracle Recent Developments
5.3 SAP
5.3.1 SAP Profile
5.3.2 SAP Main Business
5.3.3 SAP Customer Engagement Software Products, Services and Solutions
5.3.4 SAP Customer Engagement Software Revenue (US$ Million) & (2018-2023)
5.3.5 IBM Recent Developments
5.4 IBM
5.4.1 IBM Profile
5.4.2 IBM Main Business
5.4.3 IBM Customer Engagement Software Products, Services and Solutions
5.4.4 IBM Customer Engagement Software Revenue (US$ Million) & (2018-2023)
5.4.5 IBM Recent Developments
5.5 Avaya
5.5.1 Avaya Profile
5.5.2 Avaya Main Business
5.5.3 Avaya Customer Engagement Software Products, Services and Solutions
5.5.4 Avaya Customer Engagement Software Revenue (US$ Million) & (2018-2023)
5.5.5 Avaya Recent Developments
5.6 Calabrio
5.6.1 Calabrio Profile
5.6.2 Calabrio Main Business
5.6.3 Calabrio Customer Engagement Software Products, Services and Solutions
5.6.4 Calabrio Customer Engagement Software Revenue (US$ Million) & (2018-2023)
5.6.5 Calabrio Recent Developments
5.7 Genesys
5.7.1 Genesys Profile
5.7.2 Genesys Main Business
5.7.3 Genesys Customer Engagement Software Products, Services and Solutions
5.7.4 Genesys Customer Engagement Software Revenue (US$ Million) & (2018-2023)
5.7.5 Genesys Recent Developments
5.8 Astute Solutions
5.8.1 Astute Solutions Profile
5.8.2 Astute Solutions Main Business
5.8.3 Astute Solutions Customer Engagement Software Products, Services and Solutions
5.8.4 Astute Solutions Customer Engagement Software Revenue (US$ Million) & (2018-2023)
5.8.5 Astute Solutions Recent Developments
5.9 Zendesk
5.9.1 Zendesk Profile
5.9.2 Zendesk Main Business
5.9.3 Zendesk Customer Engagement Software Products, Services and Solutions
5.9.4 Zendesk Customer Engagement Software Revenue (US$ Million) & (2018-2023)
5.9.5 Zendesk Recent Developments
5.10 Doxim
5.10.1 Doxim Profile
5.10.2 Doxim Main Business
5.10.3 Doxim Customer Engagement Software Products, Services and Solutions
5.10.4 Doxim Customer Engagement Software Revenue (US$ Million) & (2018-2023)
5.10.5 Doxim Recent Developments
5.11 Intercom
5.11.1 Intercom Profile
5.11.2 Intercom Main Business
5.11.3 Intercom Customer Engagement Software Products, Services and Solutions
5.11.4 Intercom Customer Engagement Software Revenue (US$ Million) & (2018-2023)
5.11.5 Intercom Recent Developments
5.12 Medallia
5.12.1 Medallia Profile
5.12.2 Medallia Main Business
5.12.3 Medallia Customer Engagement Software Products, Services and Solutions
5.12.4 Medallia Customer Engagement Software Revenue (US$ Million) & (2018-2023)
5.12.5 Medallia Recent Developments
6 North America
6.1 North America Customer Engagement Software Market Size by Country (2018-2029)
6.2 U.S.
6.3 Canada
7 Europe
7.1 Europe Customer Engagement Software Market Size by Country (2018-2029)
7.2 Germany
7.3 France
7.4 U.K.
7.5 Italy
7.6 Russia
7.7 Nordic Countries
7.8 Rest of Europe
8 Asia-Pacific
8.1 Asia-Pacific Customer Engagement Software Market Size by Region (2018-2029)
8.2 China
8.3 Japan
8.4 South Korea
8.5 Southeast Asia
8.6 India
8.7 Australia
8.8 Rest of Asia-Pacific
9 Latin America
9.1 Latin America Customer Engagement Software Market Size by Country (2018-2029)
9.2 Mexico
9.3 Brazil
9.4 Rest of Latin America
10 Middle East & Africa
10.1 Middle East & Africa Customer Engagement Software Market Size by Country (2018-2029)
10.2 Turkey
10.3 Saudi Arabia
10.4 UAE
10.5 Rest of Middle East & Africa
11 Customer Engagement Software Market Dynamics
11.1 Customer Engagement Software Industry Trends
11.2 Customer Engagement Software Market Drivers
11.3 Customer Engagement Software Market Challenges
11.4 Customer Engagement Software Market Restraints
12 Research Finding /Conclusion
13 Methodology and Data Source
13.1 Methodology/Research Approach
13.1.1 Research Programs/Design
13.1.2 Market Size Estimation
13.1.3 Market Breakdown and Data Triangulation
13.2 Data Source
13.2.1 Secondary Sources
13.2.2 Primary Sources
13.3 Disclaimer
13.4 Author List
Published By : QY Research
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