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Customer Engagement Solutions-Global Market Insights and Sales Trends 2025
Synopsis
Customer engagement is a business communication connection between an external stakeholder (consumer) and an organization (company or brand) through various channels of correspondence. ... The term can also be used to define customer-to-customer correspondence regarding a communication, product, service or brand.
The global Customer Engagement Solutions market size is expected to reach US$ 20120 million by 2029, growing at a CAGR of 6.0% from 2023 to 2029. The market is mainly driven by the significant applications of Customer Engagement Solutions in various end use industries. The expanding demands from the BFSI, Consumer Goods & Retail, Telecommunication and Healthcare & Life Sciences, are propelling Customer Engagement Solutions market. Omnichannel, one of the segments analysed in this report, is projected to record % CAGR and reach US$ million by the end of the analysis period. Growth in the Workforce Optimization segment is estimated at % CAGR for the next seven-year period.
The Asia Pacific market is projected to grow at the highest CAGR from 2018 to 2023. The growth of the Asia Pacific market can be attributed to the increased adoption of cloud computing by different organizations in this region. Small & medium enterprises across various countries, such as Australia, Malaysia, Japan, and Singapore, are investing in information technology to compete, secure, and capture digital opportunities present in the market.
Report Objectives
This report provides market insight on the different segments, by players, by Type, by Application. Market size and forecast (2018-2029) has been provided in the report. The primary objectives of this report are to provide 1) global market size and forecasts, growth rates, market dynamics, industry structure and developments, market situation, trends; 2) global market share and ranking by company; 3) comprehensive presentation of the global market for Customer Engagement Solutions, with both quantitative and qualitative analysis through detailed segmentation; 4) detailed value chain analysis and review of growth factors essential for the existing market players and new entrants; 5) emerging opportunities in the market and the future impact of major drivers and restraints of the market.
Key Features of The Study:
This report provides in-depth analysis of the global Customer Engagement Solutions market, and provides market size (US$ million) and CAGR for the forecast period (2023-2029), considering 2022 as the base year.
This report profiles key players in the global Customer Engagement Solutions market based on the following parameters - company details (found date, headquarters, manufacturing bases), products portfolio, Customer Engagement Solutions sales data, market share and ranking.
This report elucidates potential market opportunities across different segments and explains attractive investment proposition matrices for this market.
This report illustrates key insights about market drivers, restraints, opportunities, market trends, regional outlook.
Key companies of Customer Engagement Solutions covered in this report include Avaya, Aspect Software, Calabrio, Genesys, IBM, Microsoft, Nice Systems, Nuance Communications and Opentext, etc.
The global Customer Engagement Solutions market report caters to various stakeholders in this industry including investors, suppliers, product players, distributors, new entrants, and financial analysts.
Market Segmentation
Company Profiles:
Avaya
Aspect Software
Calabrio
Genesys
IBM
Microsoft
Nice Systems
Nuance Communications
Opentext
Oracle
Pegasystems
Pitney Bowes
Salesforce
SAP
Servicenow
Verint Systems
Zendesk
Egain Corporation
Bpmonline
Crmnext
Eptica
Freshworks
Ifs-Mplsystems
Lithium Technologies
Sugarcrm
Global Customer Engagement Solutions market, by region:
North America (U.S., Canada, Mexico)
Europe (Germany, France, UK, Italy, etc.)
Asia Pacific (China, Japan, South Korea, Southeast Asia, India, etc.)
South America (Brazil, etc.)
Middle East and Africa (Turkey, GCC Countries, Africa, etc.)
Global Customer Engagement Solutions market, Segment by Type:
Omnichannel
Workforce Optimization
Robotic Process Automation
Analytics & Reporting
Global Customer Engagement Solutions market, by Application
BFSI
Consumer Goods & Retail
Telecommunication
Healthcare & Life Sciences
Automotive & Transportation
Media & Entertainment
Travel & Hospitality
Manufacturing
Others
Core Chapters
Chapter One: Introduces the report scope of the report, executive summary of global and regional market size and CAGR for the history and forecast period (2018-2023, 2024-2029). It offers a high-level view of the current state of the market and its likely evolution in the short to mid-term, and long term.
Chapter Two: Provides the analysis of various market segments by Type, covering the market size and development potential of each market segment, to help readers find the blue ocean market in different market segments.
Chapter Three: Provides the analysis of various market segments by Application, covering the market size and development potential of each market segment, to help readers find the blue ocean market in different downstream markets.
Chapter Four: Detailed analysis of Customer Engagement Solutions companies’ competitive landscape, revenue, market share and ranking, latest development plan, merger, and acquisition information, etc.
Chapter Five: Provides profiles of key players, introducing the basic situation of the main companies in the market in detail, including product introduction, revenue, recent development, etc.
Chapter Six, Seven, Eight, Nine and Ten: North America, Europe, Asia Pacific, Latin America, Middle East & Africa, revenue by country.
Chapter Eleven: this section also introduces the market dynamics, latest developments of the market, the driving factors and restrictive factors of the market, the challenges and risks faced by companies in the industry, and the analysis of relevant policies in the industry.
Chapter Twelve: Research Finding/Conclusion
Customer engagement is a business communication connection between an external stakeholder (consumer) and an organization (company or brand) through various channels of correspondence. ... The term can also be used to define customer-to-customer correspondence regarding a communication, product, service or brand.
The global Customer Engagement Solutions market size is expected to reach US$ 20120 million by 2029, growing at a CAGR of 6.0% from 2023 to 2029. The market is mainly driven by the significant applications of Customer Engagement Solutions in various end use industries. The expanding demands from the BFSI, Consumer Goods & Retail, Telecommunication and Healthcare & Life Sciences, are propelling Customer Engagement Solutions market. Omnichannel, one of the segments analysed in this report, is projected to record % CAGR and reach US$ million by the end of the analysis period. Growth in the Workforce Optimization segment is estimated at % CAGR for the next seven-year period.
The Asia Pacific market is projected to grow at the highest CAGR from 2018 to 2023. The growth of the Asia Pacific market can be attributed to the increased adoption of cloud computing by different organizations in this region. Small & medium enterprises across various countries, such as Australia, Malaysia, Japan, and Singapore, are investing in information technology to compete, secure, and capture digital opportunities present in the market.
Report Objectives
This report provides market insight on the different segments, by players, by Type, by Application. Market size and forecast (2018-2029) has been provided in the report. The primary objectives of this report are to provide 1) global market size and forecasts, growth rates, market dynamics, industry structure and developments, market situation, trends; 2) global market share and ranking by company; 3) comprehensive presentation of the global market for Customer Engagement Solutions, with both quantitative and qualitative analysis through detailed segmentation; 4) detailed value chain analysis and review of growth factors essential for the existing market players and new entrants; 5) emerging opportunities in the market and the future impact of major drivers and restraints of the market.
Key Features of The Study:
This report provides in-depth analysis of the global Customer Engagement Solutions market, and provides market size (US$ million) and CAGR for the forecast period (2023-2029), considering 2022 as the base year.
This report profiles key players in the global Customer Engagement Solutions market based on the following parameters - company details (found date, headquarters, manufacturing bases), products portfolio, Customer Engagement Solutions sales data, market share and ranking.
This report elucidates potential market opportunities across different segments and explains attractive investment proposition matrices for this market.
This report illustrates key insights about market drivers, restraints, opportunities, market trends, regional outlook.
Key companies of Customer Engagement Solutions covered in this report include Avaya, Aspect Software, Calabrio, Genesys, IBM, Microsoft, Nice Systems, Nuance Communications and Opentext, etc.
The global Customer Engagement Solutions market report caters to various stakeholders in this industry including investors, suppliers, product players, distributors, new entrants, and financial analysts.
Market Segmentation
Company Profiles:
Avaya
Aspect Software
Calabrio
Genesys
IBM
Microsoft
Nice Systems
Nuance Communications
Opentext
Oracle
Pegasystems
Pitney Bowes
Salesforce
SAP
Servicenow
Verint Systems
Zendesk
Egain Corporation
Bpmonline
Crmnext
Eptica
Freshworks
Ifs-Mplsystems
Lithium Technologies
Sugarcrm
Global Customer Engagement Solutions market, by region:
North America (U.S., Canada, Mexico)
Europe (Germany, France, UK, Italy, etc.)
Asia Pacific (China, Japan, South Korea, Southeast Asia, India, etc.)
South America (Brazil, etc.)
Middle East and Africa (Turkey, GCC Countries, Africa, etc.)
Global Customer Engagement Solutions market, Segment by Type:
Omnichannel
Workforce Optimization
Robotic Process Automation
Analytics & Reporting
Global Customer Engagement Solutions market, by Application
BFSI
Consumer Goods & Retail
Telecommunication
Healthcare & Life Sciences
Automotive & Transportation
Media & Entertainment
Travel & Hospitality
Manufacturing
Others
Core Chapters
Chapter One: Introduces the report scope of the report, executive summary of global and regional market size and CAGR for the history and forecast period (2018-2023, 2024-2029). It offers a high-level view of the current state of the market and its likely evolution in the short to mid-term, and long term.
Chapter Two: Provides the analysis of various market segments by Type, covering the market size and development potential of each market segment, to help readers find the blue ocean market in different market segments.
Chapter Three: Provides the analysis of various market segments by Application, covering the market size and development potential of each market segment, to help readers find the blue ocean market in different downstream markets.
Chapter Four: Detailed analysis of Customer Engagement Solutions companies’ competitive landscape, revenue, market share and ranking, latest development plan, merger, and acquisition information, etc.
Chapter Five: Provides profiles of key players, introducing the basic situation of the main companies in the market in detail, including product introduction, revenue, recent development, etc.
Chapter Six, Seven, Eight, Nine and Ten: North America, Europe, Asia Pacific, Latin America, Middle East & Africa, revenue by country.
Chapter Eleven: this section also introduces the market dynamics, latest developments of the market, the driving factors and restrictive factors of the market, the challenges and risks faced by companies in the industry, and the analysis of relevant policies in the industry.
Chapter Twelve: Research Finding/Conclusion
Index1 Market Overview of Customer Engagement Solutions
1.1 Customer Engagement Solutions Market Overview
1.1.1 Customer Engagement Solutions Product Scope
1.1.2 Customer Engagement Solutions Market Status and Outlook
1.2 Global Customer Engagement Solutions Market Size Overview by Region 2018 VS 2022 VS 2029
1.3 Global Customer Engagement Solutions Market Size by Region (2018-2029)
1.4 Global Customer Engagement Solutions Historic Market Size by Region (2018-2023)
1.5 Global Customer Engagement Solutions Market Size Forecast by Region (2024-2029)
1.6 Key Regions, Customer Engagement Solutions Market Size (2018-2029)
1.6.1 North America Customer Engagement Solutions Market Size (2018-2029)
1.6.2 Europe Customer Engagement Solutions Market Size (2018-2029)
1.6.3 Asia-Pacific Customer Engagement Solutions Market Size (2018-2029)
1.6.4 Latin America Customer Engagement Solutions Market Size (2018-2029)
1.6.5 Middle East & Africa Customer Engagement Solutions Market Size (2018-2029)
2 Customer Engagement Solutions Market by Type
2.1 Introduction
2.1.1 Omnichannel
2.1.2 Workforce Optimization
2.1.3 Robotic Process Automation
2.1.4 Analytics & Reporting
2.2 Global Customer Engagement Solutions Market Size by Type: 2018 VS 2022 VS 2029
2.2.1 Global Customer Engagement Solutions Historic Market Size by Type (2018-2023)
2.2.2 Global Customer Engagement Solutions Forecasted Market Size by Type (2024-2029)
2.3 Key Regions Market Size by Type
2.3.1 North America Customer Engagement Solutions Revenue Breakdown by Type (2018-2029)
2.3.2 Europe Customer Engagement Solutions Revenue Breakdown by Type (2018-2029)
2.3.3 Asia-Pacific Customer Engagement Solutions Revenue Breakdown by Type (2018-2029)
2.3.4 Latin America Customer Engagement Solutions Revenue Breakdown by Type (2018-2029)
2.3.5 Middle East and Africa Customer Engagement Solutions Revenue Breakdown by Type (2018-2029)
3 Customer Engagement Solutions Market Overview by Application
3.1 Introduction
3.1.1 BFSI
3.1.2 Consumer Goods & Retail
3.1.3 Telecommunication
3.1.4 Healthcare & Life Sciences
3.1.5 Automotive & Transportation
3.1.6 Media & Entertainment
3.1.7 Travel & Hospitality
3.1.8 Manufacturing
3.1.9 Others
3.2 Global Customer Engagement Solutions Market Size by Application: 2018 VS 2022 VS 2029
3.2.1 Global Customer Engagement Solutions Historic Market Size by Application (2018-2023)
3.2.2 Global Customer Engagement Solutions Forecasted Market Size by Application (2024-2029)
3.3 Key Regions Market Size by Application
3.3.1 North America Customer Engagement Solutions Revenue Breakdown by Application (2018-2029)
3.3.2 Europe Customer Engagement Solutions Revenue Breakdown by Application (2018-2029)
3.3.3 Asia-Pacific Customer Engagement Solutions Revenue Breakdown by Application (2018-2029)
3.3.4 Latin America Customer Engagement Solutions Revenue Breakdown by Application (2018-2029)
3.3.5 Middle East and Africa Customer Engagement Solutions Revenue Breakdown by Application (2018-2029)
4 Customer Engagement Solutions Competition Analysis by Players
4.1 Global Customer Engagement Solutions Market Size by Players (2018-2023)
4.2 Global Top Players by Company Type (Tier 1, Tier 2 and Tier 3) & (based on the Revenue in Customer Engagement Solutions as of 2022)
4.3 Date of Key Players Enter into Customer Engagement Solutions Market
4.4 Global Top Players Customer Engagement Solutions Headquarters and Area Served
4.5 Key Players Customer Engagement Solutions Product Solution and Service
4.6 Competitive Status
4.6.1 Customer Engagement Solutions Market Concentration Rate
4.6.2 Mergers & Acquisitions, Expansion Plans
5 Company (Top Players) Profiles
5.1 Avaya
5.1.1 Avaya Profile
5.1.2 Avaya Main Business
5.1.3 Avaya Customer Engagement Solutions Products, Services and Solutions
5.1.4 Avaya Customer Engagement Solutions Revenue (US$ Million) & (2018-2023)
5.1.5 Avaya Recent Developments
5.2 Aspect Software
5.2.1 Aspect Software Profile
5.2.2 Aspect Software Main Business
5.2.3 Aspect Software Customer Engagement Solutions Products, Services and Solutions
5.2.4 Aspect Software Customer Engagement Solutions Revenue (US$ Million) & (2018-2023)
5.2.5 Aspect Software Recent Developments
5.3 Calabrio
5.3.1 Calabrio Profile
5.3.2 Calabrio Main Business
5.3.3 Calabrio Customer Engagement Solutions Products, Services and Solutions
5.3.4 Calabrio Customer Engagement Solutions Revenue (US$ Million) & (2018-2023)
5.3.5 Genesys Recent Developments
5.4 Genesys
5.4.1 Genesys Profile
5.4.2 Genesys Main Business
5.4.3 Genesys Customer Engagement Solutions Products, Services and Solutions
5.4.4 Genesys Customer Engagement Solutions Revenue (US$ Million) & (2018-2023)
5.4.5 Genesys Recent Developments
5.5 IBM
5.5.1 IBM Profile
5.5.2 IBM Main Business
5.5.3 IBM Customer Engagement Solutions Products, Services and Solutions
5.5.4 IBM Customer Engagement Solutions Revenue (US$ Million) & (2018-2023)
5.5.5 IBM Recent Developments
5.6 Microsoft
5.6.1 Microsoft Profile
5.6.2 Microsoft Main Business
5.6.3 Microsoft Customer Engagement Solutions Products, Services and Solutions
5.6.4 Microsoft Customer Engagement Solutions Revenue (US$ Million) & (2018-2023)
5.6.5 Microsoft Recent Developments
5.7 Nice Systems
5.7.1 Nice Systems Profile
5.7.2 Nice Systems Main Business
5.7.3 Nice Systems Customer Engagement Solutions Products, Services and Solutions
5.7.4 Nice Systems Customer Engagement Solutions Revenue (US$ Million) & (2018-2023)
5.7.5 Nice Systems Recent Developments
5.8 Nuance Communications
5.8.1 Nuance Communications Profile
5.8.2 Nuance Communications Main Business
5.8.3 Nuance Communications Customer Engagement Solutions Products, Services and Solutions
5.8.4 Nuance Communications Customer Engagement Solutions Revenue (US$ Million) & (2018-2023)
5.8.5 Nuance Communications Recent Developments
5.9 Opentext
5.9.1 Opentext Profile
5.9.2 Opentext Main Business
5.9.3 Opentext Customer Engagement Solutions Products, Services and Solutions
5.9.4 Opentext Customer Engagement Solutions Revenue (US$ Million) & (2018-2023)
5.9.5 Opentext Recent Developments
5.10 Oracle
5.10.1 Oracle Profile
5.10.2 Oracle Main Business
5.10.3 Oracle Customer Engagement Solutions Products, Services and Solutions
5.10.4 Oracle Customer Engagement Solutions Revenue (US$ Million) & (2018-2023)
5.10.5 Oracle Recent Developments
5.11 Pegasystems
5.11.1 Pegasystems Profile
5.11.2 Pegasystems Main Business
5.11.3 Pegasystems Customer Engagement Solutions Products, Services and Solutions
5.11.4 Pegasystems Customer Engagement Solutions Revenue (US$ Million) & (2018-2023)
5.11.5 Pegasystems Recent Developments
5.12 Pitney Bowes
5.12.1 Pitney Bowes Profile
5.12.2 Pitney Bowes Main Business
5.12.3 Pitney Bowes Customer Engagement Solutions Products, Services and Solutions
5.12.4 Pitney Bowes Customer Engagement Solutions Revenue (US$ Million) & (2018-2023)
5.12.5 Pitney Bowes Recent Developments
5.13 Salesforce
5.13.1 Salesforce Profile
5.13.2 Salesforce Main Business
5.13.3 Salesforce Customer Engagement Solutions Products, Services and Solutions
5.13.4 Salesforce Customer Engagement Solutions Revenue (US$ Million) & (2018-2023)
5.13.5 Salesforce Recent Developments
5.14 SAP
5.14.1 SAP Profile
5.14.2 SAP Main Business
5.14.3 SAP Customer Engagement Solutions Products, Services and Solutions
5.14.4 SAP Customer Engagement Solutions Revenue (US$ Million) & (2018-2023)
5.14.5 SAP Recent Developments
5.15 Servicenow
5.15.1 Servicenow Profile
5.15.2 Servicenow Main Business
5.15.3 Servicenow Customer Engagement Solutions Products, Services and Solutions
5.15.4 Servicenow Customer Engagement Solutions Revenue (US$ Million) & (2018-2023)
5.15.5 Servicenow Recent Developments
5.16 Verint Systems
5.16.1 Verint Systems Profile
5.16.2 Verint Systems Main Business
5.16.3 Verint Systems Customer Engagement Solutions Products, Services and Solutions
5.16.4 Verint Systems Customer Engagement Solutions Revenue (US$ Million) & (2018-2023)
5.16.5 Verint Systems Recent Developments
5.17 Zendesk
5.17.1 Zendesk Profile
5.17.2 Zendesk Main Business
5.17.3 Zendesk Customer Engagement Solutions Products, Services and Solutions
5.17.4 Zendesk Customer Engagement Solutions Revenue (US$ Million) & (2018-2023)
5.17.5 Zendesk Recent Developments
5.18 Egain Corporation
5.18.1 Egain Corporation Profile
5.18.2 Egain Corporation Main Business
5.18.3 Egain Corporation Customer Engagement Solutions Products, Services and Solutions
5.18.4 Egain Corporation Customer Engagement Solutions Revenue (US$ Million) & (2018-2023)
5.18.5 Egain Corporation Recent Developments
5.19 Bpmonline
5.19.1 Bpmonline Profile
5.19.2 Bpmonline Main Business
5.19.3 Bpmonline Customer Engagement Solutions Products, Services and Solutions
5.19.4 Bpmonline Customer Engagement Solutions Revenue (US$ Million) & (2018-2023)
5.19.5 Bpmonline Recent Developments
5.20 Crmnext
5.20.1 Crmnext Profile
5.20.2 Crmnext Main Business
5.20.3 Crmnext Customer Engagement Solutions Products, Services and Solutions
5.20.4 Crmnext Customer Engagement Solutions Revenue (US$ Million) & (2018-2023)
5.20.5 Crmnext Recent Developments
5.21 Eptica
5.21.1 Eptica Profile
5.21.2 Eptica Main Business
5.21.3 Eptica Customer Engagement Solutions Products, Services and Solutions
5.21.4 Eptica Customer Engagement Solutions Revenue (US$ Million) & (2018-2023)
5.21.5 Eptica Recent Developments
5.22 Freshworks
5.22.1 Freshworks Profile
5.22.2 Freshworks Main Business
5.22.3 Freshworks Customer Engagement Solutions Products, Services and Solutions
5.22.4 Freshworks Customer Engagement Solutions Revenue (US$ Million) & (2018-2023)
5.22.5 Freshworks Recent Developments
5.23 Ifs-Mplsystems
5.23.1 Ifs-Mplsystems Profile
5.23.2 Ifs-Mplsystems Main Business
5.23.3 Ifs-Mplsystems Customer Engagement Solutions Products, Services and Solutions
5.23.4 Ifs-Mplsystems Customer Engagement Solutions Revenue (US$ Million) & (2018-2023)
5.23.5 Ifs-Mplsystems Recent Developments
5.24 Lithium Technologies
5.24.1 Lithium Technologies Profile
5.24.2 Lithium Technologies Main Business
5.24.3 Lithium Technologies Customer Engagement Solutions Products, Services and Solutions
5.24.4 Lithium Technologies Customer Engagement Solutions Revenue (US$ Million) & (2018-2023)
5.24.5 Lithium Technologies Recent Developments
5.25 Sugarcrm
5.25.1 Sugarcrm Profile
5.25.2 Sugarcrm Main Business
5.25.3 Sugarcrm Customer Engagement Solutions Products, Services and Solutions
5.25.4 Sugarcrm Customer Engagement Solutions Revenue (US$ Million) & (2018-2023)
5.25.5 Sugarcrm Recent Developments
6 North America
6.1 North America Customer Engagement Solutions Market Size by Country (2018-2029)
6.2 U.S.
6.3 Canada
7 Europe
7.1 Europe Customer Engagement Solutions Market Size by Country (2018-2029)
7.2 Germany
7.3 France
7.4 U.K.
7.5 Italy
7.6 Russia
7.7 Nordic Countries
7.8 Rest of Europe
8 Asia-Pacific
8.1 Asia-Pacific Customer Engagement Solutions Market Size by Region (2018-2029)
8.2 China
8.3 Japan
8.4 South Korea
8.5 Southeast Asia
8.6 India
8.7 Australia
8.8 Rest of Asia-Pacific
9 Latin America
9.1 Latin America Customer Engagement Solutions Market Size by Country (2018-2029)
9.2 Mexico
9.3 Brazil
9.4 Rest of Latin America
10 Middle East & Africa
10.1 Middle East & Africa Customer Engagement Solutions Market Size by Country (2018-2029)
10.2 Turkey
10.3 Saudi Arabia
10.4 UAE
10.5 Rest of Middle East & Africa
11 Customer Engagement Solutions Market Dynamics
11.1 Customer Engagement Solutions Industry Trends
11.2 Customer Engagement Solutions Market Drivers
11.3 Customer Engagement Solutions Market Challenges
11.4 Customer Engagement Solutions Market Restraints
12 Research Finding /Conclusion
13 Methodology and Data Source
13.1 Methodology/Research Approach
13.1.1 Research Programs/Design
13.1.2 Market Size Estimation
13.1.3 Market Breakdown and Data Triangulation
13.2 Data Source
13.2.1 Secondary Sources
13.2.2 Primary Sources
13.3 Disclaimer
13.4 Author List
Published By : QY Research
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