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Global AI Customer Service Market Research Report 2025
Synopsis
The global AI Customer Service market was valued at US$ million in 2023 and is anticipated to reach US$ million by 2030, witnessing a CAGR of % during the forecast period 2024-2030.
As an important force driving a new round of scientific and technological revolution, artificial intelligence has been of national strategic importance. Many governments introduces polices and increase capital investment to support AI companies. The Digital Europe plan adopted by the European Union will allocate €9.2 billion on high-tech investments, such as supercomputing, artificial intelligence, and network security. In order to maintain its leading position, the United States will increase its investment in artificial intelligence research and development in non-defense fields, from US$1.6 billion to US$1.7 billion in 2022. According to the latest data released by IDC, global artificial intelligence revenue was US$432.8 billion in 2022, a year-on-year increase of 19.25%, including software, hardware and services.
This report aims to provide a comprehensive presentation of the global market for AI Customer Service, with both quantitative and qualitative analysis, to help readers develop business/growth strategies, assess the market competitive situation, analyze their position in the current marketplace, and make informed business decisions regarding AI Customer Service.
Report Scope
The AI Customer Service market size, estimations, and forecasts are provided in terms of revenue ($ millions), considering 2023 as the base year, with history and forecast data for the period from 2019 to 2030. This report segments the global AI Customer Service market comprehensively. Regional market sizes, concerning products by Type, by Application, and by players, are also provided.
For a more in-depth understanding of the market, the report provides profiles of the competitive landscape, key competitors, and their respective market ranks. The report also discusses technological trends and new product developments.
The report will help the AI Customer Service companies, new entrants, and industry chain related companies in this market with information on the revenues, sales volume, and average price for the overall market and the sub-segments across the different segments, by company, by Type, by Application, and by regions.
Market Segmentation
By Company
Oracle
Iflytek
Google
Amazon
Microsoft
IBM
Segment by Type
Knowledge Center
Hotline Voice Robot
Online Customer Service Robot
Video Customer Service Robot
Other
Segment by Application
Large Enterprise
SME
By Region
North America
United States
Canada
Europe
Germany
France
UK
Italy
Russia
Nordic Countries
Rest of Europe
Asia-Pacific
China
Japan
South Korea
Southeast Asia
India
Australia
Rest of Asia
Latin America
Mexico
Brazil
Rest of Latin America
Middle East & Africa
Turkey
Saudi Arabia
UAE
Rest of MEA
Chapter Outline
Chapter 1: Introduces the report scope of the report, executive summary of different market segments (by Type, by Application, etc), including the market size of each market segment, future development potential, and so on. It offers a high-level view of the current state of the market and its likely evolution in the short to mid-term, and long term.
Chapter 2: Introduces executive summary of global market size, regional market size, this section also introduces the market dynamics, latest developments of the market, the driving factors and restrictive factors of the market, the challenges and risks faced by companies in the industry, and the analysis of relevant policies in the industry.
Chapter 3: Detailed analysis of AI Customer Service companies’ competitive landscape, revenue market share, latest development plan, merger, and acquisition information, etc.
Chapter 4: Provides the analysis of various market segments by Type, covering the market size and development potential of each market segment, to help readers find the blue ocean market in different market segments.
Chapter 5: Provides the analysis of various market segments by Application, covering the market size and development potential of each market segment, to help readers find the blue ocean market in different downstream markets.
Chapter 6, 7, 8, 9, 10: North America, Europe, Asia Pacific, Latin America, Middle East and Africa segment by country. It provides a quantitative analysis of the market size and development potential of each region and its main countries and introduces the market development, future development prospects, market space, and capacity of each country in the world.
Chapter 11: Provides profiles of key players, introducing the basic situation of the main companies in the market in detail, including product sales, revenue, price, gross margin, product introduction, recent development, etc.
Chapter 12: The main points and conclusions of the report.
The global AI Customer Service market was valued at US$ million in 2023 and is anticipated to reach US$ million by 2030, witnessing a CAGR of % during the forecast period 2024-2030.
As an important force driving a new round of scientific and technological revolution, artificial intelligence has been of national strategic importance. Many governments introduces polices and increase capital investment to support AI companies. The Digital Europe plan adopted by the European Union will allocate €9.2 billion on high-tech investments, such as supercomputing, artificial intelligence, and network security. In order to maintain its leading position, the United States will increase its investment in artificial intelligence research and development in non-defense fields, from US$1.6 billion to US$1.7 billion in 2022. According to the latest data released by IDC, global artificial intelligence revenue was US$432.8 billion in 2022, a year-on-year increase of 19.25%, including software, hardware and services.
This report aims to provide a comprehensive presentation of the global market for AI Customer Service, with both quantitative and qualitative analysis, to help readers develop business/growth strategies, assess the market competitive situation, analyze their position in the current marketplace, and make informed business decisions regarding AI Customer Service.
Report Scope
The AI Customer Service market size, estimations, and forecasts are provided in terms of revenue ($ millions), considering 2023 as the base year, with history and forecast data for the period from 2019 to 2030. This report segments the global AI Customer Service market comprehensively. Regional market sizes, concerning products by Type, by Application, and by players, are also provided.
For a more in-depth understanding of the market, the report provides profiles of the competitive landscape, key competitors, and their respective market ranks. The report also discusses technological trends and new product developments.
The report will help the AI Customer Service companies, new entrants, and industry chain related companies in this market with information on the revenues, sales volume, and average price for the overall market and the sub-segments across the different segments, by company, by Type, by Application, and by regions.
Market Segmentation
By Company
Oracle
Iflytek
Amazon
Microsoft
IBM
Segment by Type
Knowledge Center
Hotline Voice Robot
Online Customer Service Robot
Video Customer Service Robot
Other
Segment by Application
Large Enterprise
SME
By Region
North America
United States
Canada
Europe
Germany
France
UK
Italy
Russia
Nordic Countries
Rest of Europe
Asia-Pacific
China
Japan
South Korea
Southeast Asia
India
Australia
Rest of Asia
Latin America
Mexico
Brazil
Rest of Latin America
Middle East & Africa
Turkey
Saudi Arabia
UAE
Rest of MEA
Chapter Outline
Chapter 1: Introduces the report scope of the report, executive summary of different market segments (by Type, by Application, etc), including the market size of each market segment, future development potential, and so on. It offers a high-level view of the current state of the market and its likely evolution in the short to mid-term, and long term.
Chapter 2: Introduces executive summary of global market size, regional market size, this section also introduces the market dynamics, latest developments of the market, the driving factors and restrictive factors of the market, the challenges and risks faced by companies in the industry, and the analysis of relevant policies in the industry.
Chapter 3: Detailed analysis of AI Customer Service companies’ competitive landscape, revenue market share, latest development plan, merger, and acquisition information, etc.
Chapter 4: Provides the analysis of various market segments by Type, covering the market size and development potential of each market segment, to help readers find the blue ocean market in different market segments.
Chapter 5: Provides the analysis of various market segments by Application, covering the market size and development potential of each market segment, to help readers find the blue ocean market in different downstream markets.
Chapter 6, 7, 8, 9, 10: North America, Europe, Asia Pacific, Latin America, Middle East and Africa segment by country. It provides a quantitative analysis of the market size and development potential of each region and its main countries and introduces the market development, future development prospects, market space, and capacity of each country in the world.
Chapter 11: Provides profiles of key players, introducing the basic situation of the main companies in the market in detail, including product sales, revenue, price, gross margin, product introduction, recent development, etc.
Chapter 12: The main points and conclusions of the report.
Index1 Report Overview
1.1 Study Scope
1.2 Market Analysis by Type
1.2.1 Global AI Customer Service Market Size Growth Rate by Type: 2019 VS 2023 VS 2030
1.2.2 Knowledge Center
1.2.3 Hotline Voice Robot
1.2.4 Online Customer Service Robot
1.2.5 Video Customer Service Robot
1.2.6 Other
1.3 Market by Application
1.3.1 Global AI Customer Service Market Growth by Application: 2019 VS 2023 VS 2030
1.3.2 Large Enterprise
1.3.3 SME
1.4 Study Objectives
1.5 Years Considered
1.6 Years Considered
2 Global Growth Trends
2.1 Global AI Customer Service Market Perspective (2019-2030)
2.2 AI Customer Service Growth Trends by Region
2.2.1 Global AI Customer Service Market Size by Region: 2019 VS 2023 VS 2030
2.2.2 AI Customer Service Historic Market Size by Region (2019-2024)
2.2.3 AI Customer Service Forecasted Market Size by Region (2025-2030)
2.3 AI Customer Service Market Dynamics
2.3.1 AI Customer Service Industry Trends
2.3.2 AI Customer Service Market Drivers
2.3.3 AI Customer Service Market Challenges
2.3.4 AI Customer Service Market Restraints
3 Competition Landscape by Key Players
3.1 Global Top AI Customer Service Players by Revenue
3.1.1 Global Top AI Customer Service Players by Revenue (2019-2024)
3.1.2 Global AI Customer Service Revenue Market Share by Players (2019-2024)
3.2 Global AI Customer Service Market Share by Company Type (Tier 1, Tier 2, and Tier 3)
3.3 Players Covered: Ranking by AI Customer Service Revenue
3.4 Global AI Customer Service Market Concentration Ratio
3.4.1 Global AI Customer Service Market Concentration Ratio (CR5 and HHI)
3.4.2 Global Top 10 and Top 5 Companies by AI Customer Service Revenue in 2023
3.5 AI Customer Service Key Players Head office and Area Served
3.6 Key Players AI Customer Service Product Solution and Service
3.7 Date of Enter into AI Customer Service Market
3.8 Mergers & Acquisitions, Expansion Plans
4 AI Customer Service Breakdown Data by Type
4.1 Global AI Customer Service Historic Market Size by Type (2019-2024)
4.2 Global AI Customer Service Forecasted Market Size by Type (2025-2030)
5 AI Customer Service Breakdown Data by Application
5.1 Global AI Customer Service Historic Market Size by Application (2019-2024)
5.2 Global AI Customer Service Forecasted Market Size by Application (2025-2030)
6 North America
6.1 North America AI Customer Service Market Size (2019-2030)
6.2 North America AI Customer Service Market Growth Rate by Country: 2019 VS 2023 VS 2030
6.3 North America AI Customer Service Market Size by Country (2019-2024)
6.4 North America AI Customer Service Market Size by Country (2025-2030)
6.5 United States
6.6 Canada
7 Europe
7.1 Europe AI Customer Service Market Size (2019-2030)
7.2 Europe AI Customer Service Market Growth Rate by Country: 2019 VS 2023 VS 2030
7.3 Europe AI Customer Service Market Size by Country (2019-2024)
7.4 Europe AI Customer Service Market Size by Country (2025-2030)
7.5 Germany
7.6 France
7.7 U.K.
7.8 Italy
7.9 Russia
7.10 Nordic Countries
8 Asia-Pacific
8.1 Asia-Pacific AI Customer Service Market Size (2019-2030)
8.2 Asia-Pacific AI Customer Service Market Growth Rate by Region: 2019 VS 2023 VS 2030
8.3 Asia-Pacific AI Customer Service Market Size by Region (2019-2024)
8.4 Asia-Pacific AI Customer Service Market Size by Region (2025-2030)
8.5 China
8.6 Japan
8.7 South Korea
8.8 Southeast Asia
8.9 India
8.10 Australia
9 Latin America
9.1 Latin America AI Customer Service Market Size (2019-2030)
9.2 Latin America AI Customer Service Market Growth Rate by Country: 2019 VS 2023 VS 2030
9.3 Latin America AI Customer Service Market Size by Country (2019-2024)
9.4 Latin America AI Customer Service Market Size by Country (2025-2030)
9.5 Mexico
9.6 Brazil
10 Middle East & Africa
10.1 Middle East & Africa AI Customer Service Market Size (2019-2030)
10.2 Middle East & Africa AI Customer Service Market Growth Rate by Country: 2019 VS 2023 VS 2030
10.3 Middle East & Africa AI Customer Service Market Size by Country (2019-2024)
10.4 Middle East & Africa AI Customer Service Market Size by Country (2025-2030)
10.5 Turkey
10.6 Saudi Arabia
10.7 UAE
11 Key Players Profiles
11.1 Oracle
11.1.1 Oracle Company Detail
11.1.2 Oracle Business Overview
11.1.3 Oracle AI Customer Service Introduction
11.1.4 Oracle Revenue in AI Customer Service Business (2019-2024)
11.1.5 Oracle Recent Development
11.2 Iflytek
11.2.1 Iflytek Company Detail
11.2.2 Iflytek Business Overview
11.2.3 Iflytek AI Customer Service Introduction
11.2.4 Iflytek Revenue in AI Customer Service Business (2019-2024)
11.2.5 Iflytek Recent Development
11.3 Google
11.3.1 Google Company Detail
11.3.2 Google Business Overview
11.3.3 Google AI Customer Service Introduction
11.3.4 Google Revenue in AI Customer Service Business (2019-2024)
11.3.5 Google Recent Development
11.4 Amazon
11.4.1 Amazon Company Detail
11.4.2 Amazon Business Overview
11.4.3 Amazon AI Customer Service Introduction
11.4.4 Amazon Revenue in AI Customer Service Business (2019-2024)
11.4.5 Amazon Recent Development
11.5 Microsoft
11.5.1 Microsoft Company Detail
11.5.2 Microsoft Business Overview
11.5.3 Microsoft AI Customer Service Introduction
11.5.4 Microsoft Revenue in AI Customer Service Business (2019-2024)
11.5.5 Microsoft Recent Development
11.6 IBM
11.6.1 IBM Company Detail
11.6.2 IBM Business Overview
11.6.3 IBM AI Customer Service Introduction
11.6.4 IBM Revenue in AI Customer Service Business (2019-2024)
11.6.5 IBM Recent Development
12 Analyst's Viewpoints/Conclusions
13 Appendix
13.1 Research Methodology
13.1.1 Methodology/Research Approach
13.1.2 Data Source
13.2 Disclaimer
13.3 Author Details
List of TablesList of Tables
Table 1. Global AI Customer Service Market Size Growth Rate by Type (US$ Million): 2019 VS 2023 VS 2030
Table 2. Key Players of Knowledge Center
Table 3. Key Players of Hotline Voice Robot
Table 4. Key Players of Online Customer Service Robot
Table 5. Key Players of Video Customer Service Robot
Table 6. Key Players of Other
Table 7. Global AI Customer Service Market Size Growth by Application (US$ Million): 2019 VS 2023 VS 2030
Table 8. Global AI Customer Service Market Size by Region (US$ Million): 2019 VS 2023 VS 2030
Table 9. Global AI Customer Service Market Size by Region (2019-2024) & (US$ Million)
Table 10. Global AI Customer Service Market Share by Region (2019-2024)
Table 11. Global AI Customer Service Forecasted Market Size by Region (2025-2030) & (US$ Million)
Table 12. Global AI Customer Service Market Share by Region (2025-2030)
Table 13. AI Customer Service Market Trends
Table 14. AI Customer Service Market Drivers
Table 15. AI Customer Service Market Challenges
Table 16. AI Customer Service Market Restraints
Table 17. Global AI Customer Service Revenue by Players (2019-2024) & (US$ Million)
Table 18. Global AI Customer Service Market Share by Players (2019-2024)
Table 19. Global Top AI Customer Service Players by Company Type (Tier 1, Tier 2, and Tier 3) & (based on the Revenue in AI Customer Service as of 2023)
Table 20. Ranking of Global Top AI Customer Service Companies by Revenue (US$ Million) in 2023
Table 21. Global 5 Largest Players Market Share by AI Customer Service Revenue (CR5 and HHI) & (2019-2024)
Table 22. Key Players Headquarters and Area Served
Table 23. Key Players AI Customer Service Product Solution and Service
Table 24. Date of Enter into AI Customer Service Market
Table 25. Mergers & Acquisitions, Expansion Plans
Table 26. Global AI Customer Service Market Size by Type (2019-2024) & (US$ Million)
Table 27. Global AI Customer Service Revenue Market Share by Type (2019-2024)
Table 28. Global AI Customer Service Forecasted Market Size by Type (2025-2030) & (US$ Million)
Table 29. Global AI Customer Service Revenue Market Share by Type (2025-2030)
Table 30. Global AI Customer Service Market Size by Application (2019-2024) & (US$ Million)
Table 31. Global AI Customer Service Revenue Market Share by Application (2019-2024)
Table 32. Global AI Customer Service Forecasted Market Size by Application (2025-2030) & (US$ Million)
Table 33. Global AI Customer Service Revenue Market Share by Application (2025-2030)
Table 34. North America AI Customer Service Market Size Growth Rate by Country (US$ Million): 2019 VS 2023 VS 2030
Table 35. North America AI Customer Service Market Size by Country (2019-2024) & (US$ Million)
Table 36. North America AI Customer Service Market Size by Country (2025-2030) & (US$ Million)
Table 37. Europe AI Customer Service Market Size Growth Rate by Country (US$ Million): 2019 VS 2023 VS 2030
Table 38. Europe AI Customer Service Market Size by Country (2019-2024) & (US$ Million)
Table 39. Europe AI Customer Service Market Size by Country (2025-2030) & (US$ Million)
Table 40. Asia-Pacific AI Customer Service Market Size Growth Rate by Region (US$ Million): 2019 VS 2023 VS 2030
Table 41. Asia-Pacific AI Customer Service Market Size by Region (2019-2024) & (US$ Million)
Table 42. Asia-Pacific AI Customer Service Market Size by Region (2025-2030) & (US$ Million)
Table 43. Latin America AI Customer Service Market Size Growth Rate by Country (US$ Million): 2019 VS 2023 VS 2030
Table 44. Latin America AI Customer Service Market Size by Country (2019-2024) & (US$ Million)
Table 45. Latin America AI Customer Service Market Size by Country (2025-2030) & (US$ Million)
Table 46. Middle East & Africa AI Customer Service Market Size Growth Rate by Country (US$ Million): 2019 VS 2023 VS 2030
Table 47. Middle East & Africa AI Customer Service Market Size by Country (2019-2024) & (US$ Million)
Table 48. Middle East & Africa AI Customer Service Market Size by Country (2025-2030) & (US$ Million)
Table 49. Oracle Company Detail
Table 50. Oracle Business Overview
Table 51. Oracle AI Customer Service Product
Table 52. Oracle Revenue in AI Customer Service Business (2019-2024) & (US$ Million)
Table 53. Oracle Recent Development
Table 54. Iflytek Company Detail
Table 55. Iflytek Business Overview
Table 56. Iflytek AI Customer Service Product
Table 57. Iflytek Revenue in AI Customer Service Business (2019-2024) & (US$ Million)
Table 58. Iflytek Recent Development
Table 59. Google Company Detail
Table 60. Google Business Overview
Table 61. Google AI Customer Service Product
Table 62. Google Revenue in AI Customer Service Business (2019-2024) & (US$ Million)
Table 63. Google Recent Development
Table 64. Amazon Company Detail
Table 65. Amazon Business Overview
Table 66. Amazon AI Customer Service Product
Table 67. Amazon Revenue in AI Customer Service Business (2019-2024) & (US$ Million)
Table 68. Amazon Recent Development
Table 69. Microsoft Company Detail
Table 70. Microsoft Business Overview
Table 71. Microsoft AI Customer Service Product
Table 72. Microsoft Revenue in AI Customer Service Business (2019-2024) & (US$ Million)
Table 73. Microsoft Recent Development
Table 74. IBM Company Detail
Table 75. IBM Business Overview
Table 76. IBM AI Customer Service Product
Table 77. IBM Revenue in AI Customer Service Business (2019-2024) & (US$ Million)
Table 78. IBM Recent Development
Table 79. Research Programs/Design for This Report
Table 80. Key Data Information from Secondary Sources
Table 81. Key Data Information from Primary Sources
List of Figures
Figure 1. Global AI Customer Service Market Size Comparison by Type (2024-2030) & (US$ Million)
Figure 2. Global AI Customer Service Market Share by Type: 2023 VS 2030
Figure 3. Knowledge Center Features
Figure 4. Hotline Voice Robot Features
Figure 5. Online Customer Service Robot Features
Figure 6. Video Customer Service Robot Features
Figure 7. Other Features
Figure 8. Global AI Customer Service Market Size Comparison by Application (2024-2030) & (US$ Million)
Figure 9. Global AI Customer Service Market Share by Application: 2023 VS 2030
Figure 10. Large Enterprise Case Studies
Figure 11. SME Case Studies
Figure 12. AI Customer Service Report Years Considered
Figure 13. Global AI Customer Service Market Size (US$ Million), Year-over-Year: 2019-2030
Figure 14. Global AI Customer Service Market Size, (US$ Million), 2019 VS 2023 VS 2030
Figure 15. Global AI Customer Service Market Share by Region: 2023 VS 2030
Figure 16. Global AI Customer Service Market Share by Players in 2023
Figure 17. Global Top AI Customer Service Players by Company Type (Tier 1, Tier 2, and Tier 3) & (based on the Revenue in AI Customer Service as of 2023)
Figure 18. The Top 10 and 5 Players Market Share by AI Customer Service Revenue in 2023
Figure 19. North America AI Customer Service Market Size YoY Growth (2019-2030) & (US$ Million)
Figure 20. North America AI Customer Service Market Share by Country (2019-2030)
Figure 21. United States AI Customer Service Market Size YoY Growth (2019-2030) & (US$ Million)
Figure 22. Canada AI Customer Service Market Size YoY Growth (2019-2030) & (US$ Million)
Figure 23. Europe AI Customer Service Market Size YoY Growth (2019-2030) & (US$ Million)
Figure 24. Europe AI Customer Service Market Share by Country (2019-2030)
Figure 25. Germany AI Customer Service Market Size YoY Growth (2019-2030) & (US$ Million)
Figure 26. France AI Customer Service Market Size YoY Growth (2019-2030) & (US$ Million)
Figure 27. U.K. AI Customer Service Market Size YoY Growth (2019-2030) & (US$ Million)
Figure 28. Italy AI Customer Service Market Size YoY Growth (2019-2030) & (US$ Million)
Figure 29. Russia AI Customer Service Market Size YoY Growth (2019-2030) & (US$ Million)
Figure 30. Nordic Countries AI Customer Service Market Size YoY Growth (2019-2030) & (US$ Million)
Figure 31. Asia-Pacific AI Customer Service Market Size YoY Growth (2019-2030) & (US$ Million)
Figure 32. Asia-Pacific AI Customer Service Market Share by Region (2019-2030)
Figure 33. China AI Customer Service Market Size YoY Growth (2019-2030) & (US$ Million)
Figure 34. Japan AI Customer Service Market Size YoY Growth (2019-2030) & (US$ Million)
Figure 35. South Korea AI Customer Service Market Size YoY Growth (2019-2030) & (US$ Million)
Figure 36. Southeast Asia AI Customer Service Market Size YoY Growth (2019-2030) & (US$ Million)
Figure 37. India AI Customer Service Market Size YoY Growth (2019-2030) & (US$ Million)
Figure 38. Australia AI Customer Service Market Size YoY Growth (2019-2030) & (US$ Million)
Figure 39. Latin America AI Customer Service Market Size YoY Growth (2019-2030) & (US$ Million)
Figure 40. Latin America AI Customer Service Market Share by Country (2019-2030)
Figure 41. Mexico AI Customer Service Market Size YoY Growth (2019-2030) & (US$ Million)
Figure 42. Brazil AI Customer Service Market Size YoY Growth (2019-2030) & (US$ Million)
Figure 43. Middle East & Africa AI Customer Service Market Size YoY Growth (2019-2030) & (US$ Million)
Figure 44. Middle East & Africa AI Customer Service Market Share by Country (2019-2030)
Figure 45. Turkey AI Customer Service Market Size YoY Growth (2019-2030) & (US$ Million)
Figure 46. Saudi Arabia AI Customer Service Market Size YoY Growth (2019-2030) & (US$ Million)
Figure 47. Oracle Revenue Growth Rate in AI Customer Service Business (2019-2024)
Figure 48. Iflytek Revenue Growth Rate in AI Customer Service Business (2019-2024)
Figure 49. Google Revenue Growth Rate in AI Customer Service Business (2019-2024)
Figure 50. Amazon Revenue Growth Rate in AI Customer Service Business (2019-2024)
Figure 51. Microsoft Revenue Growth Rate in AI Customer Service Business (2019-2024)
Figure 52. IBM Revenue Growth Rate in AI Customer Service Business (2019-2024)
Figure 53. Bottom-up and Top-down Approaches for This Report
Figure 54. Data Triangulation
Figure 55. Key Executives Interviewed
Published By : QY Research
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