Index
1 Report Overview
1.1 Study Scope
1.2 Market Analysis by Type
1.2.1 Global AI in IT Service Management Market Size Growth Rate by Type: 2019 VS 2023 VS 2030
1.2.2 Cloud-Based
1.2.3 On-Premises
1.3 Market by Application
1.3.1 Global AI in IT Service Management Market Growth by Application: 2019 VS 2023 VS 2030
1.3.2 SMEs
1.3.3 Large Enterprises
1.4 Assumptions and Limitations
1.5 Study Objectives
1.6 Years Considered
2 Global Growth Trends
2.1 Global AI in IT Service Management Market Perspective (2019-2030)
2.2 Global AI in IT Service Management Growth Trends by Region
2.2.1 Global AI in IT Service Management Market Size by Region: 2019 VS 2023 VS 2030
2.2.2 AI in IT Service Management Historic Market Size by Region (2019-2024)
2.2.3 AI in IT Service Management Forecasted Market Size by Region (2025-2030)
2.3 AI in IT Service Management Market Dynamics
2.3.1 AI in IT Service Management Industry Trends
2.3.2 AI in IT Service Management Market Drivers
2.3.3 AI in IT Service Management Market Challenges
2.3.4 AI in IT Service Management Market Restraints
3 Competition Landscape by Key Players
3.1 Global Top AI in IT Service Management Players by Revenue
3.1.1 Global Top AI in IT Service Management Players by Revenue (2019-2024)
3.1.2 Global AI in IT Service Management Revenue Market Share by Players (2019-2024)
3.2 Global AI in IT Service Management Market Share by Company Type (Tier 1, Tier 2, and Tier 3)
3.3 Global Key Players Ranking by AI in IT Service Management Revenue
3.4 Global AI in IT Service Management Market Concentration Ratio
3.4.1 Global AI in IT Service Management Market Concentration Ratio (CR5 and HHI)
3.4.2 Global Top 10 and Top 5 Companies by AI in IT Service Management Revenue in 2023
3.5 Global Key Players of AI in IT Service Management Head office and Area Served
3.6 Global Key Players of AI in IT Service Management, Product and Application
3.7 Global Key Players of AI in IT Service Management, Date of Enter into This Industry
3.8 Mergers & Acquisitions, Expansion Plans
4 AI in IT Service Management Breakdown Data by Type
4.1 Global AI in IT Service Management Historic Market Size by Type (2019-2024)
4.2 Global AI in IT Service Management Forecasted Market Size by Type (2025-2030)
5 AI in IT Service Management Breakdown Data by Application
5.1 Global AI in IT Service Management Historic Market Size by Application (2019-2024)
5.2 Global AI in IT Service Management Forecasted Market Size by Application (2025-2030)
6 North America
6.1 North America AI in IT Service Management Market Size (2019-2030)
6.2 North America AI in IT Service Management Market Growth Rate by Country: 2019 VS 2023 VS 2030
6.3 North America AI in IT Service Management Market Size by Country (2019-2024)
6.4 North America AI in IT Service Management Market Size by Country (2025-2030)
6.5 United States
6.6 Canada
7 Europe
7.1 Europe AI in IT Service Management Market Size (2019-2030)
7.2 Europe AI in IT Service Management Market Growth Rate by Country: 2019 VS 2023 VS 2030
7.3 Europe AI in IT Service Management Market Size by Country (2019-2024)
7.4 Europe AI in IT Service Management Market Size by Country (2025-2030)
7.5 Germany
7.6 France
7.7 U.K.
7.8 Italy
7.9 Russia
7.10 Nordic Countries
8 Asia-Pacific
8.1 Asia-Pacific AI in IT Service Management Market Size (2019-2030)
8.2 Asia-Pacific AI in IT Service Management Market Growth Rate by Country: 2019 VS 2023 VS 2030
8.3 Asia-Pacific AI in IT Service Management Market Size by Region (2019-2024)
8.4 Asia-Pacific AI in IT Service Management Market Size by Region (2025-2030)
8.5 China
8.6 Japan
8.7 South Korea
8.8 Southeast Asia
8.9 India
8.10 Australia
9 Latin America
9.1 Latin America AI in IT Service Management Market Size (2019-2030)
9.2 Latin America AI in IT Service Management Market Growth Rate by Country: 2019 VS 2023 VS 2030
9.3 Latin America AI in IT Service Management Market Size by Country (2019-2024)
9.4 Latin America AI in IT Service Management Market Size by Country (2025-2030)
9.5 Mexico
9.6 Brazil
10 Middle East & Africa
10.1 Middle East & Africa AI in IT Service Management Market Size (2019-2030)
10.2 Middle East & Africa AI in IT Service Management Market Growth Rate by Country: 2019 VS 2023 VS 2030
10.3 Middle East & Africa AI in IT Service Management Market Size by Country (2019-2024)
10.4 Middle East & Africa AI in IT Service Management Market Size by Country (2025-2030)
10.5 Turkey
10.6 Saudi Arabia
10.7 UAE
11 Key Players Profiles
11.1 ServiceNow
11.1.1 ServiceNow Company Details
11.1.2 ServiceNow Business Overview
11.1.3 ServiceNow AI in IT Service Management Introduction
11.1.4 ServiceNow Revenue in AI in IT Service Management Business (2019-2024)
11.1.5 ServiceNow Recent Development
11.2 BMC Software
11.2.1 BMC Software Company Details
11.2.2 BMC Software Business Overview
11.2.3 BMC Software AI in IT Service Management Introduction
11.2.4 BMC Software Revenue in AI in IT Service Management Business (2019-2024)
11.2.5 BMC Software Recent Development
11.3 IBM
11.3.1 IBM Company Details
11.3.2 IBM Business Overview
11.3.3 IBM AI in IT Service Management Introduction
11.3.4 IBM Revenue in AI in IT Service Management Business (2019-2024)
11.3.5 IBM Recent Development
11.4 Micro Focus
11.4.1 Micro Focus Company Details
11.4.2 Micro Focus Business Overview
11.4.3 Micro Focus AI in IT Service Management Introduction
11.4.4 Micro Focus Revenue in AI in IT Service Management Business (2019-2024)
11.4.5 Micro Focus Recent Development
11.5 Cherwell Software
11.5.1 Cherwell Software Company Details
11.5.2 Cherwell Software Business Overview
11.5.3 Cherwell Software AI in IT Service Management Introduction
11.5.4 Cherwell Software Revenue in AI in IT Service Management Business (2019-2024)
11.5.5 Cherwell Software Recent Development
11.6 Freshworks
11.6.1 Freshworks Company Details
11.6.2 Freshworks Business Overview
11.6.3 Freshworks AI in IT Service Management Introduction
11.6.4 Freshworks Revenue in AI in IT Service Management Business (2019-2024)
11.6.5 Freshworks Recent Development
11.7 ManageEngine
11.7.1 ManageEngine Company Details
11.7.2 ManageEngine Business Overview
11.7.3 ManageEngine AI in IT Service Management Introduction
11.7.4 ManageEngine Revenue in AI in IT Service Management Business (2019-2024)
11.7.5 ManageEngine Recent Development
11.8 Atlassian
11.8.1 Atlassian Company Details
11.8.2 Atlassian Business Overview
11.8.3 Atlassian AI in IT Service Management Introduction
11.8.4 Atlassian Revenue in AI in IT Service Management Business (2019-2024)
11.8.5 Atlassian Recent Development
11.9 SysAid
11.9.1 SysAid Company Details
11.9.2 SysAid Business Overview
11.9.3 SysAid AI in IT Service Management Introduction
11.9.4 SysAid Revenue in AI in IT Service Management Business (2019-2024)
11.9.5 SysAid Recent Development
11.10 OpsRamp
11.10.1 OpsRamp Company Details
11.10.2 OpsRamp Business Overview
11.10.3 OpsRamp AI in IT Service Management Introduction
11.10.4 OpsRamp Revenue in AI in IT Service Management Business (2019-2024)
11.10.5 OpsRamp Recent Development
12 Analyst's Viewpoints/Conclusions
13 Appendix
13.1 Research Methodology
13.1.1 Methodology/Research Approach
13.1.1.1 Research Programs/Design
13.1.1.2 Market Size Estimation
13.1.1.3 Market Breakdown and Data Triangulation
13.1.2 Data Source
13.1.2.1 Secondary Sources
13.1.2.2 Primary Sources
13.2 Author Details
13.3 Disclaimer
List of Tables
List of Tables
Table 1. Global AI in IT Service Management Market Size Growth Rate by Type (US$ Million): 2019 VS 2023 VS 2030
Table 2. Key Players of Cloud-Based
Table 3. Key Players of On-Premises
Table 4. Global AI in IT Service Management Market Size Growth by Application (US$ Million): 2019 VS 2023 VS 2030
Table 5. Global AI in IT Service Management Market Size by Region (US$ Million): 2019 VS 2023 VS 2030
Table 6. Global AI in IT Service Management Market Size by Region (2019-2024) & (US$ Million)
Table 7. Global AI in IT Service Management Market Share by Region (2019-2024)
Table 8. Global AI in IT Service Management Forecasted Market Size by Region (2025-2030) & (US$ Million)
Table 9. Global AI in IT Service Management Market Share by Region (2025-2030)
Table 10. AI in IT Service Management Market Trends
Table 11. AI in IT Service Management Market Drivers
Table 12. AI in IT Service Management Market Challenges
Table 13. AI in IT Service Management Market Restraints
Table 14. Global AI in IT Service Management Revenue by Players (2019-2024) & (US$ Million)
Table 15. Global AI in IT Service Management Market Share by Players (2019-2024)
Table 16. Global Top AI in IT Service Management Players by Company Type (Tier 1, Tier 2, and Tier 3) & (based on the Revenue in AI in IT Service Management as of 2023)
Table 17. Ranking of Global Top AI in IT Service Management Companies by Revenue (US$ Million) in 2023
Table 18. Global 5 Largest Players Market Share by AI in IT Service Management Revenue (CR5 and HHI) & (2019-2024)
Table 19. Global Key Players of AI in IT Service Management, Headquarters and Area Served
Table 20. Global Key Players of AI in IT Service Management, Product and Application
Table 21. Global Key Players of AI in IT Service Management, Date of Enter into This Industry
Table 22. Mergers & Acquisitions, Expansion Plans
Table 23. Global AI in IT Service Management Market Size by Type (2019-2024) & (US$ Million)
Table 24. Global AI in IT Service Management Revenue Market Share by Type (2019-2024)
Table 25. Global AI in IT Service Management Forecasted Market Size by Type (2025-2030) & (US$ Million)
Table 26. Global AI in IT Service Management Revenue Market Share by Type (2025-2030)
Table 27. Global AI in IT Service Management Market Size by Application (2019-2024) & (US$ Million)
Table 28. Global AI in IT Service Management Revenue Market Share by Application (2019-2024)
Table 29. Global AI in IT Service Management Forecasted Market Size by Application (2025-2030) & (US$ Million)
Table 30. Global AI in IT Service Management Revenue Market Share by Application (2025-2030)
Table 31. North America AI in IT Service Management Market Size Growth Rate by Country (US$ Million): 2019 VS 2023 VS 2030
Table 32. North America AI in IT Service Management Market Size by Country (2019-2024) & (US$ Million)
Table 33. North America AI in IT Service Management Market Size by Country (2025-2030) & (US$ Million)
Table 34. Europe AI in IT Service Management Market Size Growth Rate by Country (US$ Million): 2019 VS 2023 VS 2030
Table 35. Europe AI in IT Service Management Market Size by Country (2019-2024) & (US$ Million)
Table 36. Europe AI in IT Service Management Market Size by Country (2025-2030) & (US$ Million)
Table 37. Asia-Pacific AI in IT Service Management Market Size Growth Rate by Country (US$ Million): 2019 VS 2023 VS 2030
Table 38. Asia-Pacific AI in IT Service Management Market Size by Region (2019-2024) & (US$ Million)
Table 39. Asia-Pacific AI in IT Service Management Market Size by Region (2025-2030) & (US$ Million)
Table 40. Latin America AI in IT Service Management Market Size Growth Rate by Country (US$ Million): 2019 VS 2023 VS 2030
Table 41. Latin America AI in IT Service Management Market Size by Country (2019-2024) & (US$ Million)
Table 42. Latin America AI in IT Service Management Market Size by Country (2025-2030) & (US$ Million)
Table 43. Middle East & Africa AI in IT Service Management Market Size Growth Rate by Country (US$ Million): 2019 VS 2023 VS 2030
Table 44. Middle East & Africa AI in IT Service Management Market Size by Country (2019-2024) & (US$ Million)
Table 45. Middle East & Africa AI in IT Service Management Market Size by Country (2025-2030) & (US$ Million)
Table 46. ServiceNow Company Details
Table 47. ServiceNow Business Overview
Table 48. ServiceNow AI in IT Service Management Product
Table 49. ServiceNow Revenue in AI in IT Service Management Business (2019-2024) & (US$ Million)
Table 50. ServiceNow Recent Development
Table 51. BMC Software Company Details
Table 52. BMC Software Business Overview
Table 53. BMC Software AI in IT Service Management Product
Table 54. BMC Software Revenue in AI in IT Service Management Business (2019-2024) & (US$ Million)
Table 55. BMC Software Recent Development
Table 56. IBM Company Details
Table 57. IBM Business Overview
Table 58. IBM AI in IT Service Management Product
Table 59. IBM Revenue in AI in IT Service Management Business (2019-2024) & (US$ Million)
Table 60. IBM Recent Development
Table 61. Micro Focus Company Details
Table 62. Micro Focus Business Overview
Table 63. Micro Focus AI in IT Service Management Product
Table 64. Micro Focus Revenue in AI in IT Service Management Business (2019-2024) & (US$ Million)
Table 65. Micro Focus Recent Development
Table 66. Cherwell Software Company Details
Table 67. Cherwell Software Business Overview
Table 68. Cherwell Software AI in IT Service Management Product
Table 69. Cherwell Software Revenue in AI in IT Service Management Business (2019-2024) & (US$ Million)
Table 70. Cherwell Software Recent Development
Table 71. Freshworks Company Details
Table 72. Freshworks Business Overview
Table 73. Freshworks AI in IT Service Management Product
Table 74. Freshworks Revenue in AI in IT Service Management Business (2019-2024) & (US$ Million)
Table 75. Freshworks Recent Development
Table 76. ManageEngine Company Details
Table 77. ManageEngine Business Overview
Table 78. ManageEngine AI in IT Service Management Product
Table 79. ManageEngine Revenue in AI in IT Service Management Business (2019-2024) & (US$ Million)
Table 80. ManageEngine Recent Development
Table 81. Atlassian Company Details
Table 82. Atlassian Business Overview
Table 83. Atlassian AI in IT Service Management Product
Table 84. Atlassian Revenue in AI in IT Service Management Business (2019-2024) & (US$ Million)
Table 85. Atlassian Recent Development
Table 86. SysAid Company Details
Table 87. SysAid Business Overview
Table 88. SysAid AI in IT Service Management Product
Table 89. SysAid Revenue in AI in IT Service Management Business (2019-2024) & (US$ Million)
Table 90. SysAid Recent Development
Table 91. OpsRamp Company Details
Table 92. OpsRamp Business Overview
Table 93. OpsRamp AI in IT Service Management Product
Table 94. OpsRamp Revenue in AI in IT Service Management Business (2019-2024) & (US$ Million)
Table 95. OpsRamp Recent Development
Table 96. Research Programs/Design for This Report
Table 97. Key Data Information from Secondary Sources
Table 98. Key Data Information from Primary Sources
Table 99. Authors List of This Report
List of Figures
Figure 1. AI in IT Service Management Picture
Figure 2. Global AI in IT Service Management Market Size Comparison by Type (2024-2030) & (US$ Million)
Figure 3. Global AI in IT Service Management Market Share by Type: 2023 VS 2030
Figure 4. Cloud-Based Features
Figure 5. On-Premises Features
Figure 6. Global AI in IT Service Management Market Size by Application (2024-2030) & (US$ Million)
Figure 7. Global AI in IT Service Management Market Share by Application: 2023 VS 2030
Figure 8. SMEs Case Studies
Figure 9. Large Enterprises Case Studies
Figure 10. AI in IT Service Management Report Years Considered
Figure 11. Global AI in IT Service Management Market Size (US$ Million), Year-over-Year: 2019-2030
Figure 12. Global AI in IT Service Management Market Size, (US$ Million), 2019 VS 2023 VS 2030
Figure 13. Global AI in IT Service Management Market Share by Region: 2023 VS 2030
Figure 14. Global AI in IT Service Management Market Share by Players in 2023
Figure 15. Global Top AI in IT Service Management Players by Company Type (Tier 1, Tier 2, and Tier 3) & (based on the Revenue in AI in IT Service Management as of 2023)
Figure 16. The Top 10 and 5 Players Market Share by AI in IT Service Management Revenue in 2023
Figure 17. North America AI in IT Service Management Market Size YoY Growth (2019-2030) & (US$ Million)
Figure 18. North America AI in IT Service Management Market Share by Country (2019-2030)
Figure 19. United States AI in IT Service Management Market Size YoY Growth (2019-2030) & (US$ Million)
Figure 20. Canada AI in IT Service Management Market Size YoY Growth (2019-2030) & (US$ Million)
Figure 21. Europe AI in IT Service Management Market Size YoY Growth (2019-2030) & (US$ Million)
Figure 22. Europe AI in IT Service Management Market Share by Country (2019-2030)
Figure 23. Germany AI in IT Service Management Market Size YoY Growth (2019-2030) & (US$ Million)
Figure 24. France AI in IT Service Management Market Size YoY Growth (2019-2030) & (US$ Million)
Figure 25. U.K. AI in IT Service Management Market Size YoY Growth (2019-2030) & (US$ Million)
Figure 26. Italy AI in IT Service Management Market Size YoY Growth (2019-2030) & (US$ Million)
Figure 27. Russia AI in IT Service Management Market Size YoY Growth (2019-2030) & (US$ Million)
Figure 28. Nordic Countries AI in IT Service Management Market Size YoY Growth (2019-2030) & (US$ Million)
Figure 29. Asia-Pacific AI in IT Service Management Market Size YoY Growth (2019-2030) & (US$ Million)
Figure 30. Asia-Pacific AI in IT Service Management Market Share by Region (2019-2030)
Figure 31. China AI in IT Service Management Market Size YoY Growth (2019-2030) & (US$ Million)
Figure 32. Japan AI in IT Service Management Market Size YoY Growth (2019-2030) & (US$ Million)
Figure 33. South Korea AI in IT Service Management Market Size YoY Growth (2019-2030) & (US$ Million)
Figure 34. Southeast Asia AI in IT Service Management Market Size YoY Growth (2019-2030) & (US$ Million)
Figure 35. India AI in IT Service Management Market Size YoY Growth (2019-2030) & (US$ Million)
Figure 36. Australia AI in IT Service Management Market Size YoY Growth (2019-2030) & (US$ Million)
Figure 37. Latin America AI in IT Service Management Market Size YoY Growth (2019-2030) & (US$ Million)
Figure 38. Latin America AI in IT Service Management Market Share by Country (2019-2030)
Figure 39. Mexico AI in IT Service Management Market Size YoY Growth (2019-2030) & (US$ Million)
Figure 40. Brazil AI in IT Service Management Market Size YoY Growth (2019-2030) & (US$ Million)
Figure 41. Middle East & Africa AI in IT Service Management Market Size YoY Growth (2019-2030) & (US$ Million)
Figure 42. Middle East & Africa AI in IT Service Management Market Share by Country (2019-2030)
Figure 43. Turkey AI in IT Service Management Market Size YoY Growth (2019-2030) & (US$ Million)
Figure 44. Saudi Arabia AI in IT Service Management Market Size YoY Growth (2019-2030) & (US$ Million)
Figure 45. UAE AI in IT Service Management Market Size YoY Growth (2019-2030) & (US$ Million)
Figure 46. ServiceNow Revenue Growth Rate in AI in IT Service Management Business (2019-2024)
Figure 47. BMC Software Revenue Growth Rate in AI in IT Service Management Business (2019-2024)
Figure 48. IBM Revenue Growth Rate in AI in IT Service Management Business (2019-2024)
Figure 49. Micro Focus Revenue Growth Rate in AI in IT Service Management Business (2019-2024)
Figure 50. Cherwell Software Revenue Growth Rate in AI in IT Service Management Business (2019-2024)
Figure 51. Freshworks Revenue Growth Rate in AI in IT Service Management Business (2019-2024)
Figure 52. ManageEngine Revenue Growth Rate in AI in IT Service Management Business (2019-2024)
Figure 53. Atlassian Revenue Growth Rate in AI in IT Service Management Business (2019-2024)
Figure 54. SysAid Revenue Growth Rate in AI in IT Service Management Business (2019-2024)
Figure 55. OpsRamp Revenue Growth Rate in AI in IT Service Management Business (2019-2024)
Figure 56. Bottom-up and Top-down Approaches for This Report
Figure 57. Data Triangulation
Figure 58. Key Executives Interviewed