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Global BPO in Public Market Research Report 2024
Synopsis
BPO is a segment of outsourcing, which consists of subcontracting certain business processes of an organization to a third-party vendor that has expertise in the required domain. The Public sector refers to government services such as the military, police, public education, public transit, healthcare services as well as employees working for government organizations. The BPO services in Public sector support governments to perform various functions such as e-governance initiatives, taxation, asset registration, pensions, and welfare programs, including financial assistance for the unemployed, and in a cost-effective manner.
The global BPO in Public market was valued at US$ million in 2023 and is anticipated to reach US$ million by 2030, witnessing a CAGR of % during the forecast period 2024-2030.
One of the major trends upcoming in this market is the shift to omni-channel to increase the accessibility of end-consumers and to strengthen customer relationships. The omni-channel helps governments to synchronize and store detailed information about customers which eventually leads to easy tracking of complaints and customer queries.
This report aims to provide a comprehensive presentation of the global market for BPO in Public, with both quantitative and qualitative analysis, to help readers develop business/growth strategies, assess the market competitive situation, analyze their position in the current marketplace, and make informed business decisions regarding BPO in Public.
Report Scope
The BPO in Public market size, estimations, and forecasts are provided in terms of revenue ($ millions), considering 2023 as the base year, with history and forecast data for the period from 2019 to 2030. This report segments the global BPO in Public market comprehensively. Regional market sizes, concerning products by Type, by Application, and by players, are also provided.
For a more in-depth understanding of the market, the report provides profiles of the competitive landscape, key competitors, and their respective market ranks. The report also discusses technological trends and new product developments.
The report will help the BPO in Public companies, new entrants, and industry chain related companies in this market with information on the revenues, sales volume, and average price for the overall market and the sub-segments across the different segments, by company, by Type, by Application, and by regions.
Market Segmentation
By Company
Accenture
Capgemini
IBM
Serco Global Services
TCS
Unisys
Wipro
Segment by Type
F&A Outsourcing
CRM BPO
HR Outsourcing
Procurement Outsourcing
Segment by Application
Military
Police
Public Education
Public Transit
Healthcare Services
Others
By Region
North America
United States
Canada
Europe
Germany
France
UK
Italy
Russia
Nordic Countries
Rest of Europe
Asia-Pacific
China
Japan
South Korea
Southeast Asia
India
Australia
Rest of Asia
Latin America
Mexico
Brazil
Rest of Latin America
Middle East & Africa
Turkey
Saudi Arabia
UAE
Rest of MEA
Chapter Outline
Chapter 1: Introduces the report scope of the report, executive summary of different market segments (by Type, by Application, etc), including the market size of each market segment, future development potential, and so on. It offers a high-level view of the current state of the market and its likely evolution in the short to mid-term, and long term.
Chapter 2: Introduces executive summary of global market size, regional market size, this section also introduces the market dynamics, latest developments of the market, the driving factors and restrictive factors of the market, the challenges and risks faced by companies in the industry, and the analysis of relevant policies in the industry.
Chapter 3: Detailed analysis of BPO in Public companies’ competitive landscape, revenue market share, latest development plan, merger, and acquisition information, etc.
Chapter 4: Provides the analysis of various market segments by Type, covering the market size and development potential of each market segment, to help readers find the blue ocean market in different market segments.
Chapter 5: Provides the analysis of various market segments by Application, covering the market size and development potential of each market segment, to help readers find the blue ocean market in different downstream markets.
Chapter 6, 7, 8, 9, 10: North America, Europe, Asia Pacific, Latin America, Middle East and Africa segment by country. It provides a quantitative analysis of the market size and development potential of each region and its main countries and introduces the market development, future development prospects, market space, and capacity of each country in the world.
Chapter 11: Provides profiles of key players, introducing the basic situation of the main companies in the market in detail, including product sales, revenue, price, gross margin, product introduction, recent development, etc.
Chapter 12: The main points and conclusions of the report.
BPO is a segment of outsourcing, which consists of subcontracting certain business processes of an organization to a third-party vendor that has expertise in the required domain. The Public sector refers to government services such as the military, police, public education, public transit, healthcare services as well as employees working for government organizations. The BPO services in Public sector support governments to perform various functions such as e-governance initiatives, taxation, asset registration, pensions, and welfare programs, including financial assistance for the unemployed, and in a cost-effective manner.
The global BPO in Public market was valued at US$ million in 2023 and is anticipated to reach US$ million by 2030, witnessing a CAGR of % during the forecast period 2024-2030.
One of the major trends upcoming in this market is the shift to omni-channel to increase the accessibility of end-consumers and to strengthen customer relationships. The omni-channel helps governments to synchronize and store detailed information about customers which eventually leads to easy tracking of complaints and customer queries.
This report aims to provide a comprehensive presentation of the global market for BPO in Public, with both quantitative and qualitative analysis, to help readers develop business/growth strategies, assess the market competitive situation, analyze their position in the current marketplace, and make informed business decisions regarding BPO in Public.
Report Scope
The BPO in Public market size, estimations, and forecasts are provided in terms of revenue ($ millions), considering 2023 as the base year, with history and forecast data for the period from 2019 to 2030. This report segments the global BPO in Public market comprehensively. Regional market sizes, concerning products by Type, by Application, and by players, are also provided.
For a more in-depth understanding of the market, the report provides profiles of the competitive landscape, key competitors, and their respective market ranks. The report also discusses technological trends and new product developments.
The report will help the BPO in Public companies, new entrants, and industry chain related companies in this market with information on the revenues, sales volume, and average price for the overall market and the sub-segments across the different segments, by company, by Type, by Application, and by regions.
Market Segmentation
By Company
Accenture
Capgemini
IBM
Serco Global Services
TCS
Unisys
Wipro
Segment by Type
F&A Outsourcing
CRM BPO
HR Outsourcing
Procurement Outsourcing
Segment by Application
Military
Police
Public Education
Public Transit
Healthcare Services
Others
By Region
North America
United States
Canada
Europe
Germany
France
UK
Italy
Russia
Nordic Countries
Rest of Europe
Asia-Pacific
China
Japan
South Korea
Southeast Asia
India
Australia
Rest of Asia
Latin America
Mexico
Brazil
Rest of Latin America
Middle East & Africa
Turkey
Saudi Arabia
UAE
Rest of MEA
Chapter Outline
Chapter 1: Introduces the report scope of the report, executive summary of different market segments (by Type, by Application, etc), including the market size of each market segment, future development potential, and so on. It offers a high-level view of the current state of the market and its likely evolution in the short to mid-term, and long term.
Chapter 2: Introduces executive summary of global market size, regional market size, this section also introduces the market dynamics, latest developments of the market, the driving factors and restrictive factors of the market, the challenges and risks faced by companies in the industry, and the analysis of relevant policies in the industry.
Chapter 3: Detailed analysis of BPO in Public companies’ competitive landscape, revenue market share, latest development plan, merger, and acquisition information, etc.
Chapter 4: Provides the analysis of various market segments by Type, covering the market size and development potential of each market segment, to help readers find the blue ocean market in different market segments.
Chapter 5: Provides the analysis of various market segments by Application, covering the market size and development potential of each market segment, to help readers find the blue ocean market in different downstream markets.
Chapter 6, 7, 8, 9, 10: North America, Europe, Asia Pacific, Latin America, Middle East and Africa segment by country. It provides a quantitative analysis of the market size and development potential of each region and its main countries and introduces the market development, future development prospects, market space, and capacity of each country in the world.
Chapter 11: Provides profiles of key players, introducing the basic situation of the main companies in the market in detail, including product sales, revenue, price, gross margin, product introduction, recent development, etc.
Chapter 12: The main points and conclusions of the report.
Index1 Report Overview
1.1 Study Scope
1.2 Market Analysis by Type
1.2.1 Global BPO in Public Market Size Growth Rate by Type: 2019 VS 2023 VS 2030
1.2.2 F&A Outsourcing
1.2.3 CRM BPO
1.2.4 HR Outsourcing
1.2.5 Procurement Outsourcing
1.3 Market by Application
1.3.1 Global BPO in Public Market Growth by Application: 2019 VS 2023 VS 2030
1.3.2 Military
1.3.3 Police
1.3.4 Public Education
1.3.5 Public Transit
1.3.6 Healthcare Services
1.3.7 Others
1.4 Study Objectives
1.5 Years Considered
1.6 Years Considered
2 Global Growth Trends
2.1 Global BPO in Public Market Perspective (2019-2030)
2.2 BPO in Public Growth Trends by Region
2.2.1 Global BPO in Public Market Size by Region: 2019 VS 2023 VS 2030
2.2.2 BPO in Public Historic Market Size by Region (2019-2024)
2.2.3 BPO in Public Forecasted Market Size by Region (2025-2030)
2.3 BPO in Public Market Dynamics
2.3.1 BPO in Public Industry Trends
2.3.2 BPO in Public Market Drivers
2.3.3 BPO in Public Market Challenges
2.3.4 BPO in Public Market Restraints
3 Competition Landscape by Key Players
3.1 Global Top BPO in Public Players by Revenue
3.1.1 Global Top BPO in Public Players by Revenue (2019-2024)
3.1.2 Global BPO in Public Revenue Market Share by Players (2019-2024)
3.2 Global BPO in Public Market Share by Company Type (Tier 1, Tier 2, and Tier 3)
3.3 Players Covered: Ranking by BPO in Public Revenue
3.4 Global BPO in Public Market Concentration Ratio
3.4.1 Global BPO in Public Market Concentration Ratio (CR5 and HHI)
3.4.2 Global Top 10 and Top 5 Companies by BPO in Public Revenue in 2023
3.5 BPO in Public Key Players Head office and Area Served
3.6 Key Players BPO in Public Product Solution and Service
3.7 Date of Enter into BPO in Public Market
3.8 Mergers & Acquisitions, Expansion Plans
4 BPO in Public Breakdown Data by Type
4.1 Global BPO in Public Historic Market Size by Type (2019-2024)
4.2 Global BPO in Public Forecasted Market Size by Type (2025-2030)
5 BPO in Public Breakdown Data by Application
5.1 Global BPO in Public Historic Market Size by Application (2019-2024)
5.2 Global BPO in Public Forecasted Market Size by Application (2025-2030)
6 North America
6.1 North America BPO in Public Market Size (2019-2030)
6.2 North America BPO in Public Market Growth Rate by Country: 2019 VS 2023 VS 2030
6.3 North America BPO in Public Market Size by Country (2019-2024)
6.4 North America BPO in Public Market Size by Country (2025-2030)
6.5 United States
6.6 Canada
7 Europe
7.1 Europe BPO in Public Market Size (2019-2030)
7.2 Europe BPO in Public Market Growth Rate by Country: 2019 VS 2023 VS 2030
7.3 Europe BPO in Public Market Size by Country (2019-2024)
7.4 Europe BPO in Public Market Size by Country (2025-2030)
7.5 Germany
7.6 France
7.7 U.K.
7.8 Italy
7.9 Russia
7.10 Nordic Countries
8 Asia-Pacific
8.1 Asia-Pacific BPO in Public Market Size (2019-2030)
8.2 Asia-Pacific BPO in Public Market Growth Rate by Region: 2019 VS 2023 VS 2030
8.3 Asia-Pacific BPO in Public Market Size by Region (2019-2024)
8.4 Asia-Pacific BPO in Public Market Size by Region (2025-2030)
8.5 China
8.6 Japan
8.7 South Korea
8.8 Southeast Asia
8.9 India
8.10 Australia
9 Latin America
9.1 Latin America BPO in Public Market Size (2019-2030)
9.2 Latin America BPO in Public Market Growth Rate by Country: 2019 VS 2023 VS 2030
9.3 Latin America BPO in Public Market Size by Country (2019-2024)
9.4 Latin America BPO in Public Market Size by Country (2025-2030)
9.5 Mexico
9.6 Brazil
10 Middle East & Africa
10.1 Middle East & Africa BPO in Public Market Size (2019-2030)
10.2 Middle East & Africa BPO in Public Market Growth Rate by Country: 2019 VS 2023 VS 2030
10.3 Middle East & Africa BPO in Public Market Size by Country (2019-2024)
10.4 Middle East & Africa BPO in Public Market Size by Country (2025-2030)
10.5 Turkey
10.6 Saudi Arabia
10.7 UAE
11 Key Players Profiles
11.1 Accenture
11.1.1 Accenture Company Detail
11.1.2 Accenture Business Overview
11.1.3 Accenture BPO in Public Introduction
11.1.4 Accenture Revenue in BPO in Public Business (2019-2024)
11.1.5 Accenture Recent Development
11.2 Capgemini
11.2.1 Capgemini Company Detail
11.2.2 Capgemini Business Overview
11.2.3 Capgemini BPO in Public Introduction
11.2.4 Capgemini Revenue in BPO in Public Business (2019-2024)
11.2.5 Capgemini Recent Development
11.3 IBM
11.3.1 IBM Company Detail
11.3.2 IBM Business Overview
11.3.3 IBM BPO in Public Introduction
11.3.4 IBM Revenue in BPO in Public Business (2019-2024)
11.3.5 IBM Recent Development
11.4 Serco Global Services
11.4.1 Serco Global Services Company Detail
11.4.2 Serco Global Services Business Overview
11.4.3 Serco Global Services BPO in Public Introduction
11.4.4 Serco Global Services Revenue in BPO in Public Business (2019-2024)
11.4.5 Serco Global Services Recent Development
11.5 TCS
11.5.1 TCS Company Detail
11.5.2 TCS Business Overview
11.5.3 TCS BPO in Public Introduction
11.5.4 TCS Revenue in BPO in Public Business (2019-2024)
11.5.5 TCS Recent Development
11.6 Unisys
11.6.1 Unisys Company Detail
11.6.2 Unisys Business Overview
11.6.3 Unisys BPO in Public Introduction
11.6.4 Unisys Revenue in BPO in Public Business (2019-2024)
11.6.5 Unisys Recent Development
11.7 Wipro
11.7.1 Wipro Company Detail
11.7.2 Wipro Business Overview
11.7.3 Wipro BPO in Public Introduction
11.7.4 Wipro Revenue in BPO in Public Business (2019-2024)
11.7.5 Wipro Recent Development
12 Analyst's Viewpoints/Conclusions
13 Appendix
13.1 Research Methodology
13.1.1 Methodology/Research Approach
13.1.2 Data Source
13.2 Disclaimer
13.3 Author Details
Published By : QY Research
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