The Market Reports

Call: +1-631-407-1315 / +91-750-729-1479
Email: sales@themarketreports.com

Global Call Center Outsourcings Market Research Report 2025

Global Call Center Outsourcings Market Research Report 2025

Publishing Date : Mar, 2025

License Type :
 

Report Code : 1804058

No of Pages : 105

Ask Your Query
Synopsis
Call centers are the business consulting services where expert agents answer calls from the customers etc. The customers could call an organization before, during or after they purchase a product and this could be for their diverse needs.
The global Call Center Outsourcings market was valued at US$ 112320 million in 2023 and is anticipated to reach US$ 135130 million by 2030, witnessing a CAGR of 2.6% during the forecast period 2024-2030.
North American market for Call Center Outsourcings is estimated to increase from $ million in 2023 to reach $ million by 2030, at a CAGR of % during the forecast period of 2024 through 2030.
Asia-Pacific market for Call Center Outsourcings is estimated to increase from $ million in 2023 to reach $ million by 2030, at a CAGR of % during the forecast period of 2024 through 2030.
The global market for Call Center Outsourcings in BFSI is estimated to increase from $ million in 2023 to $ million by 2030, at a CAGR of % during the forecast period of 2024 through 2030.
The major global companies of Call Center Outsourcings include Aditya Birla Minacs, Atento, Concentrix, Conduent, Convergys Corporation, Datacom Group, DialAmerica, Firstsource and Focus Services, etc. In 2023, the world's top three vendors accounted for approximately % of the revenue.
This report aims to provide a comprehensive presentation of the global market for Call Center Outsourcings, with both quantitative and qualitative analysis, to help readers develop business/growth strategies, assess the market competitive situation, analyze their position in the current marketplace, and make informed business decisions regarding Call Center Outsourcings.
Report Scope
The Call Center Outsourcings market size, estimations, and forecasts are provided in terms of revenue ($ millions), considering 2023 as the base year, with history and forecast data for the period from 2019 to 2030. This report segments the global Call Center Outsourcings market comprehensively. Regional market sizes, concerning products by Type, by Application, and by players, are also provided.
For a more in-depth understanding of the market, the report provides profiles of the competitive landscape, key competitors, and their respective market ranks. The report also discusses technological trends and new product developments.
The report will help the Call Center Outsourcings companies, new entrants, and industry chain related companies in this market with information on the revenues, sales volume, and average price for the overall market and the sub-segments across the different segments, by company, by Type, by Application, and by regions.
Market Segmentation
By Company
Aditya Birla Minacs
Atento
Concentrix
Conduent
Convergys Corporation
Datacom Group
DialAmerica
Firstsource
Focus Services
Genpact
InfoCision Management Corporation
Inktel Direct
iQor
NCO Group
One World Direct
Qualfon
Sitel
Sykes Enterprises
SupportSave
Tech Mahindra
Teleperformance
Televerde
TeleTech
TELUS International
Transcom WorldWide
Ubiquity Global Services
United Nearshore Operations
WNS Global Services
Webhelp
Segment by Type
Inbound Call Services
Outbound Call Services
Others
Segment by Application
BFSI
Retail
Government
IT & Telecommunication
Defense Aerospace & Intelligence
Others
By Region
North America
United States
Canada
Europe
Germany
France
UK
Italy
Russia
Nordic Countries
Rest of Europe
Asia-Pacific
China
Japan
South Korea
Southeast Asia
India
Australia
Rest of Asia
Latin America
Mexico
Brazil
Rest of Latin America
Middle East & Africa
Turkey
Saudi Arabia
UAE
Rest of MEA
Chapter Outline
Chapter 1: Introduces the report scope of the report, executive summary of different market segments (by Type, by Application, etc), including the market size of each market segment, future development potential, and so on. It offers a high-level view of the current state of the market and its likely evolution in the short to mid-term, and long term.
Chapter 2: Introduces executive summary of global market size, regional market size, this section also introduces the market dynamics, latest developments of the market, the driving factors and restrictive factors of the market, the challenges and risks faced by companies in the industry, and the analysis of relevant policies in the industry.
Chapter 3: Detailed analysis of Call Center Outsourcings companies’ competitive landscape, revenue market share, latest development plan, merger, and acquisition information, etc.
Chapter 4: Provides the analysis of various market segments by Type, covering the market size and development potential of each market segment, to help readers find the blue ocean market in different market segments.
Chapter 5: Provides the analysis of various market segments by Application, covering the market size and development potential of each market segment, to help readers find the blue ocean market in different downstream markets.
Chapter 6, 7, 8, 9, 10: North America, Europe, Asia Pacific, Latin America, Middle East and Africa segment by country. It provides a quantitative analysis of the market size and development potential of each region and its main countries and introduces the market development, future development prospects, market space, and capacity of each country in the world.
Chapter 11: Provides profiles of key players, introducing the basic situation of the main companies in the market in detail, including product sales, revenue, price, gross margin, product introduction, recent development, etc.
Chapter 12: The main points and conclusions of the report.
Index
1 Report Overview
1.1 Study Scope
1.2 Market Analysis by Type
1.2.1 Global Call Center Outsourcings Market Size Growth Rate by Type: 2019 VS 2023 VS 2030
1.2.2 Inbound Call Services
1.2.3 Outbound Call Services
1.2.4 Others
1.3 Market by Application
1.3.1 Global Call Center Outsourcings Market Growth by Application: 2019 VS 2023 VS 2030
1.3.2 BFSI
1.3.3 Retail
1.3.4 Government
1.3.5 IT & Telecommunication
1.3.6 Defense Aerospace & Intelligence
1.3.7 Others
1.4 Study Objectives
1.5 Years Considered
1.6 Years Considered
2 Global Growth Trends
2.1 Global Call Center Outsourcings Market Perspective (2019-2030)
2.2 Call Center Outsourcings Growth Trends by Region
2.2.1 Global Call Center Outsourcings Market Size by Region: 2019 VS 2023 VS 2030
2.2.2 Call Center Outsourcings Historic Market Size by Region (2019-2024)
2.2.3 Call Center Outsourcings Forecasted Market Size by Region (2025-2030)
2.3 Call Center Outsourcings Market Dynamics
2.3.1 Call Center Outsourcings Industry Trends
2.3.2 Call Center Outsourcings Market Drivers
2.3.3 Call Center Outsourcings Market Challenges
2.3.4 Call Center Outsourcings Market Restraints
3 Competition Landscape by Key Players
3.1 Global Top Call Center Outsourcings Players by Revenue
3.1.1 Global Top Call Center Outsourcings Players by Revenue (2019-2024)
3.1.2 Global Call Center Outsourcings Revenue Market Share by Players (2019-2024)
3.2 Global Call Center Outsourcings Market Share by Company Type (Tier 1, Tier 2, and Tier 3)
3.3 Players Covered: Ranking by Call Center Outsourcings Revenue
3.4 Global Call Center Outsourcings Market Concentration Ratio
3.4.1 Global Call Center Outsourcings Market Concentration Ratio (CR5 and HHI)
3.4.2 Global Top 10 and Top 5 Companies by Call Center Outsourcings Revenue in 2023
3.5 Call Center Outsourcings Key Players Head office and Area Served
3.6 Key Players Call Center Outsourcings Product Solution and Service
3.7 Date of Enter into Call Center Outsourcings Market
3.8 Mergers & Acquisitions, Expansion Plans
4 Call Center Outsourcings Breakdown Data by Type
4.1 Global Call Center Outsourcings Historic Market Size by Type (2019-2024)
4.2 Global Call Center Outsourcings Forecasted Market Size by Type (2025-2030)
5 Call Center Outsourcings Breakdown Data by Application
5.1 Global Call Center Outsourcings Historic Market Size by Application (2019-2024)
5.2 Global Call Center Outsourcings Forecasted Market Size by Application (2025-2030)
6 North America
6.1 North America Call Center Outsourcings Market Size (2019-2030)
6.2 North America Call Center Outsourcings Market Growth Rate by Country: 2019 VS 2023 VS 2030
6.3 North America Call Center Outsourcings Market Size by Country (2019-2024)
6.4 North America Call Center Outsourcings Market Size by Country (2025-2030)
6.5 United States
6.6 Canada
7 Europe
7.1 Europe Call Center Outsourcings Market Size (2019-2030)
7.2 Europe Call Center Outsourcings Market Growth Rate by Country: 2019 VS 2023 VS 2030
7.3 Europe Call Center Outsourcings Market Size by Country (2019-2024)
7.4 Europe Call Center Outsourcings Market Size by Country (2025-2030)
7.5 Germany
7.6 France
7.7 U.K.
7.8 Italy
7.9 Russia
7.10 Nordic Countries
8 Asia-Pacific
8.1 Asia-Pacific Call Center Outsourcings Market Size (2019-2030)
8.2 Asia-Pacific Call Center Outsourcings Market Growth Rate by Region: 2019 VS 2023 VS 2030
8.3 Asia-Pacific Call Center Outsourcings Market Size by Region (2019-2024)
8.4 Asia-Pacific Call Center Outsourcings Market Size by Region (2025-2030)
8.5 China
8.6 Japan
8.7 South Korea
8.8 Southeast Asia
8.9 India
8.10 Australia
9 Latin America
9.1 Latin America Call Center Outsourcings Market Size (2019-2030)
9.2 Latin America Call Center Outsourcings Market Growth Rate by Country: 2019 VS 2023 VS 2030
9.3 Latin America Call Center Outsourcings Market Size by Country (2019-2024)
9.4 Latin America Call Center Outsourcings Market Size by Country (2025-2030)
9.5 Mexico
9.6 Brazil
10 Middle East & Africa
10.1 Middle East & Africa Call Center Outsourcings Market Size (2019-2030)
10.2 Middle East & Africa Call Center Outsourcings Market Growth Rate by Country: 2019 VS 2023 VS 2030
10.3 Middle East & Africa Call Center Outsourcings Market Size by Country (2019-2024)
10.4 Middle East & Africa Call Center Outsourcings Market Size by Country (2025-2030)
10.5 Turkey
10.6 Saudi Arabia
10.7 UAE
11 Key Players Profiles
11.1 Aditya Birla Minacs
11.1.1 Aditya Birla Minacs Company Detail
11.1.2 Aditya Birla Minacs Business Overview
11.1.3 Aditya Birla Minacs Call Center Outsourcings Introduction
11.1.4 Aditya Birla Minacs Revenue in Call Center Outsourcings Business (2019-2024)
11.1.5 Aditya Birla Minacs Recent Development
11.2 Atento
11.2.1 Atento Company Detail
11.2.2 Atento Business Overview
11.2.3 Atento Call Center Outsourcings Introduction
11.2.4 Atento Revenue in Call Center Outsourcings Business (2019-2024)
11.2.5 Atento Recent Development
11.3 Concentrix
11.3.1 Concentrix Company Detail
11.3.2 Concentrix Business Overview
11.3.3 Concentrix Call Center Outsourcings Introduction
11.3.4 Concentrix Revenue in Call Center Outsourcings Business (2019-2024)
11.3.5 Concentrix Recent Development
11.4 Conduent
11.4.1 Conduent Company Detail
11.4.2 Conduent Business Overview
11.4.3 Conduent Call Center Outsourcings Introduction
11.4.4 Conduent Revenue in Call Center Outsourcings Business (2019-2024)
11.4.5 Conduent Recent Development
11.5 Convergys Corporation
11.5.1 Convergys Corporation Company Detail
11.5.2 Convergys Corporation Business Overview
11.5.3 Convergys Corporation Call Center Outsourcings Introduction
11.5.4 Convergys Corporation Revenue in Call Center Outsourcings Business (2019-2024)
11.5.5 Convergys Corporation Recent Development
11.6 Datacom Group
11.6.1 Datacom Group Company Detail
11.6.2 Datacom Group Business Overview
11.6.3 Datacom Group Call Center Outsourcings Introduction
11.6.4 Datacom Group Revenue in Call Center Outsourcings Business (2019-2024)
11.6.5 Datacom Group Recent Development
11.7 DialAmerica
11.7.1 DialAmerica Company Detail
11.7.2 DialAmerica Business Overview
11.7.3 DialAmerica Call Center Outsourcings Introduction
11.7.4 DialAmerica Revenue in Call Center Outsourcings Business (2019-2024)
11.7.5 DialAmerica Recent Development
11.8 Firstsource
11.8.1 Firstsource Company Detail
11.8.2 Firstsource Business Overview
11.8.3 Firstsource Call Center Outsourcings Introduction
11.8.4 Firstsource Revenue in Call Center Outsourcings Business (2019-2024)
11.8.5 Firstsource Recent Development
11.9 Focus Services
11.9.1 Focus Services Company Detail
11.9.2 Focus Services Business Overview
11.9.3 Focus Services Call Center Outsourcings Introduction
11.9.4 Focus Services Revenue in Call Center Outsourcings Business (2019-2024)
11.9.5 Focus Services Recent Development
11.10 Genpact
11.10.1 Genpact Company Detail
11.10.2 Genpact Business Overview
11.10.3 Genpact Call Center Outsourcings Introduction
11.10.4 Genpact Revenue in Call Center Outsourcings Business (2019-2024)
11.10.5 Genpact Recent Development
11.11 InfoCision Management Corporation
11.11.1 InfoCision Management Corporation Company Detail
11.11.2 InfoCision Management Corporation Business Overview
11.11.3 InfoCision Management Corporation Call Center Outsourcings Introduction
11.11.4 InfoCision Management Corporation Revenue in Call Center Outsourcings Business (2019-2024)
11.11.5 InfoCision Management Corporation Recent Development
11.12 Inktel Direct
11.12.1 Inktel Direct Company Detail
11.12.2 Inktel Direct Business Overview
11.12.3 Inktel Direct Call Center Outsourcings Introduction
11.12.4 Inktel Direct Revenue in Call Center Outsourcings Business (2019-2024)
11.12.5 Inktel Direct Recent Development
11.13 iQor
11.13.1 iQor Company Detail
11.13.2 iQor Business Overview
11.13.3 iQor Call Center Outsourcings Introduction
11.13.4 iQor Revenue in Call Center Outsourcings Business (2019-2024)
11.13.5 iQor Recent Development
11.14 NCO Group
11.14.1 NCO Group Company Detail
11.14.2 NCO Group Business Overview
11.14.3 NCO Group Call Center Outsourcings Introduction
11.14.4 NCO Group Revenue in Call Center Outsourcings Business (2019-2024)
11.14.5 NCO Group Recent Development
11.15 One World Direct
11.15.1 One World Direct Company Detail
11.15.2 One World Direct Business Overview
11.15.3 One World Direct Call Center Outsourcings Introduction
11.15.4 One World Direct Revenue in Call Center Outsourcings Business (2019-2024)
11.15.5 One World Direct Recent Development
11.16 Qualfon
11.16.1 Qualfon Company Detail
11.16.2 Qualfon Business Overview
11.16.3 Qualfon Call Center Outsourcings Introduction
11.16.4 Qualfon Revenue in Call Center Outsourcings Business (2019-2024)
11.16.5 Qualfon Recent Development
11.17 Sitel
11.17.1 Sitel Company Detail
11.17.2 Sitel Business Overview
11.17.3 Sitel Call Center Outsourcings Introduction
11.17.4 Sitel Revenue in Call Center Outsourcings Business (2019-2024)
11.17.5 Sitel Recent Development
11.18 Sykes Enterprises
11.18.1 Sykes Enterprises Company Detail
11.18.2 Sykes Enterprises Business Overview
11.18.3 Sykes Enterprises Call Center Outsourcings Introduction
11.18.4 Sykes Enterprises Revenue in Call Center Outsourcings Business (2019-2024)
11.18.5 Sykes Enterprises Recent Development
11.19 SupportSave
11.19.1 SupportSave Company Detail
11.19.2 SupportSave Business Overview
11.19.3 SupportSave Call Center Outsourcings Introduction
11.19.4 SupportSave Revenue in Call Center Outsourcings Business (2019-2024)
11.19.5 SupportSave Recent Development
11.20 Tech Mahindra
11.20.1 Tech Mahindra Company Detail
11.20.2 Tech Mahindra Business Overview
11.20.3 Tech Mahindra Call Center Outsourcings Introduction
11.20.4 Tech Mahindra Revenue in Call Center Outsourcings Business (2019-2024)
11.20.5 Tech Mahindra Recent Development
11.21 Teleperformance
11.21.1 Teleperformance Company Detail
11.21.2 Teleperformance Business Overview
11.21.3 Teleperformance Call Center Outsourcings Introduction
11.21.4 Teleperformance Revenue in Call Center Outsourcings Business (2019-2024)
11.21.5 Teleperformance Recent Development
11.22 Televerde
11.22.1 Televerde Company Detail
11.22.2 Televerde Business Overview
11.22.3 Televerde Call Center Outsourcings Introduction
11.22.4 Televerde Revenue in Call Center Outsourcings Business (2019-2024)
11.22.5 Televerde Recent Development
11.23 TeleTech
11.23.1 TeleTech Company Detail
11.23.2 TeleTech Business Overview
11.23.3 TeleTech Call Center Outsourcings Introduction
11.23.4 TeleTech Revenue in Call Center Outsourcings Business (2019-2024)
11.23.5 TeleTech Recent Development
11.24 TELUS International
11.24.1 TELUS International Company Detail
11.24.2 TELUS International Business Overview
11.24.3 TELUS International Call Center Outsourcings Introduction
11.24.4 TELUS International Revenue in Call Center Outsourcings Business (2019-2024)
11.24.5 TELUS International Recent Development
11.25 Transcom WorldWide
11.25.1 Transcom WorldWide Company Detail
11.25.2 Transcom WorldWide Business Overview
11.25.3 Transcom WorldWide Call Center Outsourcings Introduction
11.25.4 Transcom WorldWide Revenue in Call Center Outsourcings Business (2019-2024)
11.25.5 Transcom WorldWide Recent Development
11.26 Ubiquity Global Services
11.26.1 Ubiquity Global Services Company Detail
11.26.2 Ubiquity Global Services Business Overview
11.26.3 Ubiquity Global Services Call Center Outsourcings Introduction
11.26.4 Ubiquity Global Services Revenue in Call Center Outsourcings Business (2019-2024)
11.26.5 Ubiquity Global Services Recent Development
11.27 United Nearshore Operations
11.27.1 United Nearshore Operations Company Detail
11.27.2 United Nearshore Operations Business Overview
11.27.3 United Nearshore Operations Call Center Outsourcings Introduction
11.27.4 United Nearshore Operations Revenue in Call Center Outsourcings Business (2019-2024)
11.27.5 United Nearshore Operations Recent Development
11.28 WNS Global Services
11.28.1 WNS Global Services Company Detail
11.28.2 WNS Global Services Business Overview
11.28.3 WNS Global Services Call Center Outsourcings Introduction
11.28.4 WNS Global Services Revenue in Call Center Outsourcings Business (2019-2024)
11.28.5 WNS Global Services Recent Development
11.29 Webhelp
11.29.1 Webhelp Company Detail
11.29.2 Webhelp Business Overview
11.29.3 Webhelp Call Center Outsourcings Introduction
11.29.4 Webhelp Revenue in Call Center Outsourcings Business (2019-2024)
11.29.5 Webhelp Recent Development
12 Analyst's Viewpoints/Conclusions
13 Appendix
13.1 Research Methodology
13.1.1 Methodology/Research Approach
13.1.2 Data Source
13.2 Disclaimer
13.3 Author Details

Published By : QY Research

Why ‘The Market Reports’

In Business: Pre Sales Support: Post Sales Support: Turn Around Time: Clients Served: Clients Assisted: Client Types: Payment: Partners with: Number of reports: Custom Research: Report Availability: Report Delivery Format: Security:

Latest IT & Electronics Market Reports

Payments Accepted From

Connect with us at

Complete Secure Website

SiteLock