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Global Call Centre Market Research Report 2024
Synopsis
The global Call Centre market was valued at US$ million in 2023 and is anticipated to reach US$ million by 2030, witnessing a CAGR of % during the forecast period 2024-2030.
In China market, BPO call center is dominant in the industry of call center. Key suppliers of BPO call center in China include PCCW Limited, China Customer Relations Centers, Honglian Jiuwu, Asiainfo Inc and Concentrix, etc. Top 3 giants gain a share around 12%.
In terms of application, government and public, telecom, IT and e-commerce, logistic and finance are main downstream markets.
With a huge demand from downstream markets, a deeper digitalization and the development of AI, call center is expected to gain an optimistic prospect.
This report aims to provide a comprehensive presentation of the global market for Call Centre, with both quantitative and qualitative analysis, to help readers develop business/growth strategies, assess the market competitive situation, analyze their position in the current marketplace, and make informed business decisions regarding Call Centre.
Report Scope
The Call Centre market size, estimations, and forecasts are provided in terms of revenue ($ millions), considering 2023 as the base year, with history and forecast data for the period from 2019 to 2030. This report segments the global Call Centre market comprehensively. Regional market sizes, concerning products by Type, by Application, and by players, are also provided.
For a more in-depth understanding of the market, the report provides profiles of the competitive landscape, key competitors, and their respective market ranks. The report also discusses technological trends and new product developments.
The report will help the Call Centre companies, new entrants, and industry chain related companies in this market with information on the revenues, sales volume, and average price for the overall market and the sub-segments across the different segments, by company, by Type, by Application, and by regions.
Market Segmentation
By Company
PCCW Limited
China Customer Relations Centers
Honglian Jiuwu
Asiainfo Inc
JIANG SU Yuanyang DATA Processing Co., Ltd.
Concentrix
Teleperformance
VXI Co.,Ltd.
iSoftStone Information Technology(Group)Co.,Ltd.
Transcosmos
QinFinance
Segment by Type
BPO Call Centre
Internal Call Centre
Segment by Application
Finance
Telecom
IT and E-commerce
Logistic
Government and Public
Other
By Region
North America
United States
Canada
Europe
Germany
France
UK
Italy
Russia
Nordic Countries
Rest of Europe
Asia-Pacific
China
Japan
South Korea
Southeast Asia
India
Australia
Rest of Asia
Latin America
Mexico
Brazil
Rest of Latin America
Middle East & Africa
Turkey
Saudi Arabia
UAE
Rest of MEA
Chapter Outline
Chapter 1: Introduces the report scope of the report, executive summary of different market segments (by Type, by Application, etc), including the market size of each market segment, future development potential, and so on. It offers a high-level view of the current state of the market and its likely evolution in the short to mid-term, and long term.
Chapter 2: Introduces executive summary of global market size, regional market size, this section also introduces the market dynamics, latest developments of the market, the driving factors and restrictive factors of the market, the challenges and risks faced by companies in the industry, and the analysis of relevant policies in the industry.
Chapter 3: Detailed analysis of Call Centre companies’ competitive landscape, revenue market share, latest development plan, merger, and acquisition information, etc.
Chapter 4: Provides the analysis of various market segments by Type, covering the market size and development potential of each market segment, to help readers find the blue ocean market in different market segments.
Chapter 5: Provides the analysis of various market segments by Application, covering the market size and development potential of each market segment, to help readers find the blue ocean market in different downstream markets.
Chapter 6, 7, 8, 9, 10: North America, Europe, Asia Pacific, Latin America, Middle East and Africa segment by country. It provides a quantitative analysis of the market size and development potential of each region and its main countries and introduces the market development, future development prospects, market space, and capacity of each country in the world.
Chapter 11: Provides profiles of key players, introducing the basic situation of the main companies in the market in detail, including product sales, revenue, price, gross margin, product introduction, recent development, etc.
Chapter 12: The main points and conclusions of the report.
The global Call Centre market was valued at US$ million in 2023 and is anticipated to reach US$ million by 2030, witnessing a CAGR of % during the forecast period 2024-2030.
In China market, BPO call center is dominant in the industry of call center. Key suppliers of BPO call center in China include PCCW Limited, China Customer Relations Centers, Honglian Jiuwu, Asiainfo Inc and Concentrix, etc. Top 3 giants gain a share around 12%.
In terms of application, government and public, telecom, IT and e-commerce, logistic and finance are main downstream markets.
With a huge demand from downstream markets, a deeper digitalization and the development of AI, call center is expected to gain an optimistic prospect.
This report aims to provide a comprehensive presentation of the global market for Call Centre, with both quantitative and qualitative analysis, to help readers develop business/growth strategies, assess the market competitive situation, analyze their position in the current marketplace, and make informed business decisions regarding Call Centre.
Report Scope
The Call Centre market size, estimations, and forecasts are provided in terms of revenue ($ millions), considering 2023 as the base year, with history and forecast data for the period from 2019 to 2030. This report segments the global Call Centre market comprehensively. Regional market sizes, concerning products by Type, by Application, and by players, are also provided.
For a more in-depth understanding of the market, the report provides profiles of the competitive landscape, key competitors, and their respective market ranks. The report also discusses technological trends and new product developments.
The report will help the Call Centre companies, new entrants, and industry chain related companies in this market with information on the revenues, sales volume, and average price for the overall market and the sub-segments across the different segments, by company, by Type, by Application, and by regions.
Market Segmentation
By Company
PCCW Limited
China Customer Relations Centers
Honglian Jiuwu
Asiainfo Inc
JIANG SU Yuanyang DATA Processing Co., Ltd.
Concentrix
Teleperformance
VXI Co.,Ltd.
iSoftStone Information Technology(Group)Co.,Ltd.
Transcosmos
QinFinance
Segment by Type
BPO Call Centre
Internal Call Centre
Segment by Application
Finance
Telecom
IT and E-commerce
Logistic
Government and Public
Other
By Region
North America
United States
Canada
Europe
Germany
France
UK
Italy
Russia
Nordic Countries
Rest of Europe
Asia-Pacific
China
Japan
South Korea
Southeast Asia
India
Australia
Rest of Asia
Latin America
Mexico
Brazil
Rest of Latin America
Middle East & Africa
Turkey
Saudi Arabia
UAE
Rest of MEA
Chapter Outline
Chapter 1: Introduces the report scope of the report, executive summary of different market segments (by Type, by Application, etc), including the market size of each market segment, future development potential, and so on. It offers a high-level view of the current state of the market and its likely evolution in the short to mid-term, and long term.
Chapter 2: Introduces executive summary of global market size, regional market size, this section also introduces the market dynamics, latest developments of the market, the driving factors and restrictive factors of the market, the challenges and risks faced by companies in the industry, and the analysis of relevant policies in the industry.
Chapter 3: Detailed analysis of Call Centre companies’ competitive landscape, revenue market share, latest development plan, merger, and acquisition information, etc.
Chapter 4: Provides the analysis of various market segments by Type, covering the market size and development potential of each market segment, to help readers find the blue ocean market in different market segments.
Chapter 5: Provides the analysis of various market segments by Application, covering the market size and development potential of each market segment, to help readers find the blue ocean market in different downstream markets.
Chapter 6, 7, 8, 9, 10: North America, Europe, Asia Pacific, Latin America, Middle East and Africa segment by country. It provides a quantitative analysis of the market size and development potential of each region and its main countries and introduces the market development, future development prospects, market space, and capacity of each country in the world.
Chapter 11: Provides profiles of key players, introducing the basic situation of the main companies in the market in detail, including product sales, revenue, price, gross margin, product introduction, recent development, etc.
Chapter 12: The main points and conclusions of the report.
Index1 Report Overview
1.1 Study Scope
1.2 Market Analysis by Type
1.2.1 Global Call Centre Market Size Growth Rate by Type: 2019 VS 2023 VS 2030
1.2.2 BPO Call Centre
1.2.3 Internal Call Centre
1.3 Market by Application
1.3.1 Global Call Centre Market Growth by Application: 2019 VS 2023 VS 2030
1.3.2 Finance
1.3.3 Telecom
1.3.4 IT and E-commerce
1.3.5 Logistic
1.3.6 Government and Public
1.3.7 Other
1.4 Study Objectives
1.5 Years Considered
1.6 Years Considered
2 Global Growth Trends
2.1 Global Call Centre Market Perspective (2019-2030)
2.2 Call Centre Growth Trends by Region
2.2.1 Global Call Centre Market Size by Region: 2019 VS 2023 VS 2030
2.2.2 Call Centre Historic Market Size by Region (2019-2024)
2.2.3 Call Centre Forecasted Market Size by Region (2025-2030)
2.3 Call Centre Market Dynamics
2.3.1 Call Centre Industry Trends
2.3.2 Call Centre Market Drivers
2.3.3 Call Centre Market Challenges
2.3.4 Call Centre Market Restraints
3 Competition Landscape by Key Players
3.1 Global Top Call Centre Players by Revenue
3.1.1 Global Top Call Centre Players by Revenue (2019-2024)
3.1.2 Global Call Centre Revenue Market Share by Players (2019-2024)
3.2 Global Call Centre Market Share by Company Type (Tier 1, Tier 2, and Tier 3)
3.3 Players Covered: Ranking by Call Centre Revenue
3.4 Global Call Centre Market Concentration Ratio
3.4.1 Global Call Centre Market Concentration Ratio (CR5 and HHI)
3.4.2 Global Top 10 and Top 5 Companies by Call Centre Revenue in 2023
3.5 Call Centre Key Players Head office and Area Served
3.6 Key Players Call Centre Product Solution and Service
3.7 Date of Enter into Call Centre Market
3.8 Mergers & Acquisitions, Expansion Plans
4 Call Centre Breakdown Data by Type
4.1 Global Call Centre Historic Market Size by Type (2019-2024)
4.2 Global Call Centre Forecasted Market Size by Type (2025-2030)
5 Call Centre Breakdown Data by Application
5.1 Global Call Centre Historic Market Size by Application (2019-2024)
5.2 Global Call Centre Forecasted Market Size by Application (2025-2030)
6 North America
6.1 North America Call Centre Market Size (2019-2030)
6.2 North America Call Centre Market Growth Rate by Country: 2019 VS 2023 VS 2030
6.3 North America Call Centre Market Size by Country (2019-2024)
6.4 North America Call Centre Market Size by Country (2025-2030)
6.5 United States
6.6 Canada
7 Europe
7.1 Europe Call Centre Market Size (2019-2030)
7.2 Europe Call Centre Market Growth Rate by Country: 2019 VS 2023 VS 2030
7.3 Europe Call Centre Market Size by Country (2019-2024)
7.4 Europe Call Centre Market Size by Country (2025-2030)
7.5 Germany
7.6 France
7.7 U.K.
7.8 Italy
7.9 Russia
7.10 Nordic Countries
8 Asia-Pacific
8.1 Asia-Pacific Call Centre Market Size (2019-2030)
8.2 Asia-Pacific Call Centre Market Growth Rate by Region: 2019 VS 2023 VS 2030
8.3 Asia-Pacific Call Centre Market Size by Region (2019-2024)
8.4 Asia-Pacific Call Centre Market Size by Region (2025-2030)
8.5 China
8.6 Japan
8.7 South Korea
8.8 Southeast Asia
8.9 India
8.10 Australia
9 Latin America
9.1 Latin America Call Centre Market Size (2019-2030)
9.2 Latin America Call Centre Market Growth Rate by Country: 2019 VS 2023 VS 2030
9.3 Latin America Call Centre Market Size by Country (2019-2024)
9.4 Latin America Call Centre Market Size by Country (2025-2030)
9.5 Mexico
9.6 Brazil
10 Middle East & Africa
10.1 Middle East & Africa Call Centre Market Size (2019-2030)
10.2 Middle East & Africa Call Centre Market Growth Rate by Country: 2019 VS 2023 VS 2030
10.3 Middle East & Africa Call Centre Market Size by Country (2019-2024)
10.4 Middle East & Africa Call Centre Market Size by Country (2025-2030)
10.5 Turkey
10.6 Saudi Arabia
10.7 UAE
11 Key Players Profiles
11.1 PCCW Limited
11.1.1 PCCW Limited Company Detail
11.1.2 PCCW Limited Business Overview
11.1.3 PCCW Limited Call Centre Introduction
11.1.4 PCCW Limited Revenue in Call Centre Business (2019-2024)
11.1.5 PCCW Limited Recent Development
11.2 China Customer Relations Centers
11.2.1 China Customer Relations Centers Company Detail
11.2.2 China Customer Relations Centers Business Overview
11.2.3 China Customer Relations Centers Call Centre Introduction
11.2.4 China Customer Relations Centers Revenue in Call Centre Business (2019-2024)
11.2.5 China Customer Relations Centers Recent Development
11.3 Honglian Jiuwu
11.3.1 Honglian Jiuwu Company Detail
11.3.2 Honglian Jiuwu Business Overview
11.3.3 Honglian Jiuwu Call Centre Introduction
11.3.4 Honglian Jiuwu Revenue in Call Centre Business (2019-2024)
11.3.5 Honglian Jiuwu Recent Development
11.4 Asiainfo Inc
11.4.1 Asiainfo Inc Company Detail
11.4.2 Asiainfo Inc Business Overview
11.4.3 Asiainfo Inc Call Centre Introduction
11.4.4 Asiainfo Inc Revenue in Call Centre Business (2019-2024)
11.4.5 Asiainfo Inc Recent Development
11.5 JIANG SU Yuanyang DATA Processing Co., Ltd.
11.5.1 JIANG SU Yuanyang DATA Processing Co., Ltd. Company Detail
11.5.2 JIANG SU Yuanyang DATA Processing Co., Ltd. Business Overview
11.5.3 JIANG SU Yuanyang DATA Processing Co., Ltd. Call Centre Introduction
11.5.4 JIANG SU Yuanyang DATA Processing Co., Ltd. Revenue in Call Centre Business (2019-2024)
11.5.5 JIANG SU Yuanyang DATA Processing Co., Ltd. Recent Development
11.6 Concentrix
11.6.1 Concentrix Company Detail
11.6.2 Concentrix Business Overview
11.6.3 Concentrix Call Centre Introduction
11.6.4 Concentrix Revenue in Call Centre Business (2019-2024)
11.6.5 Concentrix Recent Development
11.7 Teleperformance
11.7.1 Teleperformance Company Detail
11.7.2 Teleperformance Business Overview
11.7.3 Teleperformance Call Centre Introduction
11.7.4 Teleperformance Revenue in Call Centre Business (2019-2024)
11.7.5 Teleperformance Recent Development
11.8 VXI Co.,Ltd.
11.8.1 VXI Co.,Ltd. Company Detail
11.8.2 VXI Co.,Ltd. Business Overview
11.8.3 VXI Co.,Ltd. Call Centre Introduction
11.8.4 VXI Co.,Ltd. Revenue in Call Centre Business (2019-2024)
11.8.5 VXI Co.,Ltd. Recent Development
11.9 iSoftStone Information Technology(Group)Co.,Ltd.
11.9.1 iSoftStone Information Technology(Group)Co.,Ltd. Company Detail
11.9.2 iSoftStone Information Technology(Group)Co.,Ltd. Business Overview
11.9.3 iSoftStone Information Technology(Group)Co.,Ltd. Call Centre Introduction
11.9.4 iSoftStone Information Technology(Group)Co.,Ltd. Revenue in Call Centre Business (2019-2024)
11.9.5 iSoftStone Information Technology(Group)Co.,Ltd. Recent Development
11.10 Transcosmos
11.10.1 Transcosmos Company Detail
11.10.2 Transcosmos Business Overview
11.10.3 Transcosmos Call Centre Introduction
11.10.4 Transcosmos Revenue in Call Centre Business (2019-2024)
11.10.5 Transcosmos Recent Development
11.11 QinFinance
11.11.1 QinFinance Company Detail
11.11.2 QinFinance Business Overview
11.11.3 QinFinance Call Centre Introduction
11.11.4 QinFinance Revenue in Call Centre Business (2019-2024)
11.11.5 QinFinance Recent Development
12 Analyst's Viewpoints/Conclusions
13 Appendix
13.1 Research Methodology
13.1.1 Methodology/Research Approach
13.1.2 Data Source
13.2 Disclaimer
13.3 Author Details
Published By : QY Research
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