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Global Call Centre Workforce Management Software Market Research Report 2024
Synopsis
Contact center workforce software is used by companies to manage their call center employees' schedules, activities, and performance.
The global Call Centre Workforce Management Software market was valued at US$ 3648 million in 2023 and is anticipated to reach US$ 5864.3 million by 2030, witnessing a CAGR of 6.7% during the forecast period 2024-2030.
One of the key trends in the Call Centre Workforce Management Software market is the increasing adoption of cloud-based solutions. Cloud-based solutions provide organizations with the ability to reduce upfront costs, scale up or down based on demand, and improve overall efficiency. This flexibility has made cloud-based solutions more attractive to organizations, as they can quickly adapt to changes in business requirements without making significant investments in infrastructure.
Another trend is the increasing use of automated workforce management tools. These tools can help contact centers improve the efficiency of their workforce by automating tasks such as scheduling, attendance tracking, and time recording. By automating these tasks, contact centers can reduce the amount of time spent on administrative work and improve the accuracy of data captured. This can lead to better decision making and improved workforce management.
This report aims to provide a comprehensive presentation of the global market for Call Centre Workforce Management Software, with both quantitative and qualitative analysis, to help readers develop business/growth strategies, assess the market competitive situation, analyze their position in the current marketplace, and make informed business decisions regarding Call Centre Workforce Management Software.
Report Scope
The Call Centre Workforce Management Software market size, estimations, and forecasts are provided in terms of revenue ($ millions), considering 2023 as the base year, with history and forecast data for the period from 2019 to 2030. This report segments the global Call Centre Workforce Management Software market comprehensively. Regional market sizes, concerning products by Type, by Application, and by players, are also provided.
For a more in-depth understanding of the market, the report provides profiles of the competitive landscape, key competitors, and their respective market ranks. The report also discusses technological trends and new product developments.
The report will help the Call Centre Workforce Management Software companies, new entrants, and industry chain related companies in this market with information on the revenues, sales volume, and average price for the overall market and the sub-segments across the different segments, by company, by Type, by Application, and by regions.
Market Segmentation
By Company
Aspect
Genesys
Avaya
Calabrio
NICE
Five9
8x8
Monet Software
Injixo
Dixa
Mattersight
Verint
PlayVox
Nectar Desk
Segment by Type
On-Premises
Cloud Based
Segment by Application
Large Enterprises
SMEs
By Region
North America
United States
Canada
Europe
Germany
France
UK
Italy
Russia
Nordic Countries
Rest of Europe
Asia-Pacific
China
Japan
South Korea
Southeast Asia
India
Australia
Rest of Asia
Latin America
Mexico
Brazil
Rest of Latin America
Middle East & Africa
Turkey
Saudi Arabia
UAE
Rest of MEA
Chapter Outline
Chapter 1: Introduces the report scope of the report, executive summary of different market segments (by Type, by Application, etc), including the market size of each market segment, future development potential, and so on. It offers a high-level view of the current state of the market and its likely evolution in the short to mid-term, and long term.
Chapter 2: Introduces executive summary of global market size, regional market size, this section also introduces the market dynamics, latest developments of the market, the driving factors and restrictive factors of the market, the challenges and risks faced by companies in the industry, and the analysis of relevant policies in the industry.
Chapter 3: Detailed analysis of Call Centre Workforce Management Software companies’ competitive landscape, revenue market share, latest development plan, merger, and acquisition information, etc.
Chapter 4: Provides the analysis of various market segments by Type, covering the market size and development potential of each market segment, to help readers find the blue ocean market in different market segments.
Chapter 5: Provides the analysis of various market segments by Application, covering the market size and development potential of each market segment, to help readers find the blue ocean market in different downstream markets.
Chapter 6, 7, 8, 9, 10: North America, Europe, Asia Pacific, Latin America, Middle East and Africa segment by country. It provides a quantitative analysis of the market size and development potential of each region and its main countries and introduces the market development, future development prospects, market space, and capacity of each country in the world.
Chapter 11: Provides profiles of key players, introducing the basic situation of the main companies in the market in detail, including product sales, revenue, price, gross margin, product introduction, recent development, etc.
Chapter 12: The main points and conclusions of the report.
Contact center workforce software is used by companies to manage their call center employees' schedules, activities, and performance.
The global Call Centre Workforce Management Software market was valued at US$ 3648 million in 2023 and is anticipated to reach US$ 5864.3 million by 2030, witnessing a CAGR of 6.7% during the forecast period 2024-2030.
One of the key trends in the Call Centre Workforce Management Software market is the increasing adoption of cloud-based solutions. Cloud-based solutions provide organizations with the ability to reduce upfront costs, scale up or down based on demand, and improve overall efficiency. This flexibility has made cloud-based solutions more attractive to organizations, as they can quickly adapt to changes in business requirements without making significant investments in infrastructure.
Another trend is the increasing use of automated workforce management tools. These tools can help contact centers improve the efficiency of their workforce by automating tasks such as scheduling, attendance tracking, and time recording. By automating these tasks, contact centers can reduce the amount of time spent on administrative work and improve the accuracy of data captured. This can lead to better decision making and improved workforce management.
This report aims to provide a comprehensive presentation of the global market for Call Centre Workforce Management Software, with both quantitative and qualitative analysis, to help readers develop business/growth strategies, assess the market competitive situation, analyze their position in the current marketplace, and make informed business decisions regarding Call Centre Workforce Management Software.
Report Scope
The Call Centre Workforce Management Software market size, estimations, and forecasts are provided in terms of revenue ($ millions), considering 2023 as the base year, with history and forecast data for the period from 2019 to 2030. This report segments the global Call Centre Workforce Management Software market comprehensively. Regional market sizes, concerning products by Type, by Application, and by players, are also provided.
For a more in-depth understanding of the market, the report provides profiles of the competitive landscape, key competitors, and their respective market ranks. The report also discusses technological trends and new product developments.
The report will help the Call Centre Workforce Management Software companies, new entrants, and industry chain related companies in this market with information on the revenues, sales volume, and average price for the overall market and the sub-segments across the different segments, by company, by Type, by Application, and by regions.
Market Segmentation
By Company
Aspect
Genesys
Avaya
Calabrio
NICE
Five9
8x8
Monet Software
Injixo
Dixa
Mattersight
Verint
PlayVox
Nectar Desk
Segment by Type
On-Premises
Cloud Based
Segment by Application
Large Enterprises
SMEs
By Region
North America
United States
Canada
Europe
Germany
France
UK
Italy
Russia
Nordic Countries
Rest of Europe
Asia-Pacific
China
Japan
South Korea
Southeast Asia
India
Australia
Rest of Asia
Latin America
Mexico
Brazil
Rest of Latin America
Middle East & Africa
Turkey
Saudi Arabia
UAE
Rest of MEA
Chapter Outline
Chapter 1: Introduces the report scope of the report, executive summary of different market segments (by Type, by Application, etc), including the market size of each market segment, future development potential, and so on. It offers a high-level view of the current state of the market and its likely evolution in the short to mid-term, and long term.
Chapter 2: Introduces executive summary of global market size, regional market size, this section also introduces the market dynamics, latest developments of the market, the driving factors and restrictive factors of the market, the challenges and risks faced by companies in the industry, and the analysis of relevant policies in the industry.
Chapter 3: Detailed analysis of Call Centre Workforce Management Software companies’ competitive landscape, revenue market share, latest development plan, merger, and acquisition information, etc.
Chapter 4: Provides the analysis of various market segments by Type, covering the market size and development potential of each market segment, to help readers find the blue ocean market in different market segments.
Chapter 5: Provides the analysis of various market segments by Application, covering the market size and development potential of each market segment, to help readers find the blue ocean market in different downstream markets.
Chapter 6, 7, 8, 9, 10: North America, Europe, Asia Pacific, Latin America, Middle East and Africa segment by country. It provides a quantitative analysis of the market size and development potential of each region and its main countries and introduces the market development, future development prospects, market space, and capacity of each country in the world.
Chapter 11: Provides profiles of key players, introducing the basic situation of the main companies in the market in detail, including product sales, revenue, price, gross margin, product introduction, recent development, etc.
Chapter 12: The main points and conclusions of the report.
Index1 Report Overview
1.1 Study Scope
1.2 Market Analysis by Type
1.2.1 Global Call Centre Workforce Management Software Market Size Growth Rate by Type: 2019 VS 2023 VS 2030
1.2.2 On-Premises
1.2.3 Cloud Based
1.3 Market by Application
1.3.1 Global Call Centre Workforce Management Software Market Growth by Application: 2019 VS 2023 VS 2030
1.3.2 Large Enterprises
1.3.3 SMEs
1.4 Study Objectives
1.5 Years Considered
1.6 Years Considered
2 Global Growth Trends
2.1 Global Call Centre Workforce Management Software Market Perspective (2019-2030)
2.2 Call Centre Workforce Management Software Growth Trends by Region
2.2.1 Global Call Centre Workforce Management Software Market Size by Region: 2019 VS 2023 VS 2030
2.2.2 Call Centre Workforce Management Software Historic Market Size by Region (2019-2024)
2.2.3 Call Centre Workforce Management Software Forecasted Market Size by Region (2025-2030)
2.3 Call Centre Workforce Management Software Market Dynamics
2.3.1 Call Centre Workforce Management Software Industry Trends
2.3.2 Call Centre Workforce Management Software Market Drivers
2.3.3 Call Centre Workforce Management Software Market Challenges
2.3.4 Call Centre Workforce Management Software Market Restraints
3 Competition Landscape by Key Players
3.1 Global Top Call Centre Workforce Management Software Players by Revenue
3.1.1 Global Top Call Centre Workforce Management Software Players by Revenue (2019-2024)
3.1.2 Global Call Centre Workforce Management Software Revenue Market Share by Players (2019-2024)
3.2 Global Call Centre Workforce Management Software Market Share by Company Type (Tier 1, Tier 2, and Tier 3)
3.3 Players Covered: Ranking by Call Centre Workforce Management Software Revenue
3.4 Global Call Centre Workforce Management Software Market Concentration Ratio
3.4.1 Global Call Centre Workforce Management Software Market Concentration Ratio (CR5 and HHI)
3.4.2 Global Top 10 and Top 5 Companies by Call Centre Workforce Management Software Revenue in 2023
3.5 Call Centre Workforce Management Software Key Players Head office and Area Served
3.6 Key Players Call Centre Workforce Management Software Product Solution and Service
3.7 Date of Enter into Call Centre Workforce Management Software Market
3.8 Mergers & Acquisitions, Expansion Plans
4 Call Centre Workforce Management Software Breakdown Data by Type
4.1 Global Call Centre Workforce Management Software Historic Market Size by Type (2019-2024)
4.2 Global Call Centre Workforce Management Software Forecasted Market Size by Type (2025-2030)
5 Call Centre Workforce Management Software Breakdown Data by Application
5.1 Global Call Centre Workforce Management Software Historic Market Size by Application (2019-2024)
5.2 Global Call Centre Workforce Management Software Forecasted Market Size by Application (2025-2030)
6 North America
6.1 North America Call Centre Workforce Management Software Market Size (2019-2030)
6.2 North America Call Centre Workforce Management Software Market Growth Rate by Country: 2019 VS 2023 VS 2030
6.3 North America Call Centre Workforce Management Software Market Size by Country (2019-2024)
6.4 North America Call Centre Workforce Management Software Market Size by Country (2025-2030)
6.5 United States
6.6 Canada
7 Europe
7.1 Europe Call Centre Workforce Management Software Market Size (2019-2030)
7.2 Europe Call Centre Workforce Management Software Market Growth Rate by Country: 2019 VS 2023 VS 2030
7.3 Europe Call Centre Workforce Management Software Market Size by Country (2019-2024)
7.4 Europe Call Centre Workforce Management Software Market Size by Country (2025-2030)
7.5 Germany
7.6 France
7.7 U.K.
7.8 Italy
7.9 Russia
7.10 Nordic Countries
8 Asia-Pacific
8.1 Asia-Pacific Call Centre Workforce Management Software Market Size (2019-2030)
8.2 Asia-Pacific Call Centre Workforce Management Software Market Growth Rate by Region: 2019 VS 2023 VS 2030
8.3 Asia-Pacific Call Centre Workforce Management Software Market Size by Region (2019-2024)
8.4 Asia-Pacific Call Centre Workforce Management Software Market Size by Region (2025-2030)
8.5 China
8.6 Japan
8.7 South Korea
8.8 Southeast Asia
8.9 India
8.10 Australia
9 Latin America
9.1 Latin America Call Centre Workforce Management Software Market Size (2019-2030)
9.2 Latin America Call Centre Workforce Management Software Market Growth Rate by Country: 2019 VS 2023 VS 2030
9.3 Latin America Call Centre Workforce Management Software Market Size by Country (2019-2024)
9.4 Latin America Call Centre Workforce Management Software Market Size by Country (2025-2030)
9.5 Mexico
9.6 Brazil
10 Middle East & Africa
10.1 Middle East & Africa Call Centre Workforce Management Software Market Size (2019-2030)
10.2 Middle East & Africa Call Centre Workforce Management Software Market Growth Rate by Country: 2019 VS 2023 VS 2030
10.3 Middle East & Africa Call Centre Workforce Management Software Market Size by Country (2019-2024)
10.4 Middle East & Africa Call Centre Workforce Management Software Market Size by Country (2025-2030)
10.5 Turkey
10.6 Saudi Arabia
10.7 UAE
11 Key Players Profiles
11.1 Aspect
11.1.1 Aspect Company Detail
11.1.2 Aspect Business Overview
11.1.3 Aspect Call Centre Workforce Management Software Introduction
11.1.4 Aspect Revenue in Call Centre Workforce Management Software Business (2019-2024)
11.1.5 Aspect Recent Development
11.2 Genesys
11.2.1 Genesys Company Detail
11.2.2 Genesys Business Overview
11.2.3 Genesys Call Centre Workforce Management Software Introduction
11.2.4 Genesys Revenue in Call Centre Workforce Management Software Business (2019-2024)
11.2.5 Genesys Recent Development
11.3 Avaya
11.3.1 Avaya Company Detail
11.3.2 Avaya Business Overview
11.3.3 Avaya Call Centre Workforce Management Software Introduction
11.3.4 Avaya Revenue in Call Centre Workforce Management Software Business (2019-2024)
11.3.5 Avaya Recent Development
11.4 Calabrio
11.4.1 Calabrio Company Detail
11.4.2 Calabrio Business Overview
11.4.3 Calabrio Call Centre Workforce Management Software Introduction
11.4.4 Calabrio Revenue in Call Centre Workforce Management Software Business (2019-2024)
11.4.5 Calabrio Recent Development
11.5 NICE
11.5.1 NICE Company Detail
11.5.2 NICE Business Overview
11.5.3 NICE Call Centre Workforce Management Software Introduction
11.5.4 NICE Revenue in Call Centre Workforce Management Software Business (2019-2024)
11.5.5 NICE Recent Development
11.6 Five9
11.6.1 Five9 Company Detail
11.6.2 Five9 Business Overview
11.6.3 Five9 Call Centre Workforce Management Software Introduction
11.6.4 Five9 Revenue in Call Centre Workforce Management Software Business (2019-2024)
11.6.5 Five9 Recent Development
11.7 8x8
11.7.1 8x8 Company Detail
11.7.2 8x8 Business Overview
11.7.3 8x8 Call Centre Workforce Management Software Introduction
11.7.4 8x8 Revenue in Call Centre Workforce Management Software Business (2019-2024)
11.7.5 8x8 Recent Development
11.8 Monet Software
11.8.1 Monet Software Company Detail
11.8.2 Monet Software Business Overview
11.8.3 Monet Software Call Centre Workforce Management Software Introduction
11.8.4 Monet Software Revenue in Call Centre Workforce Management Software Business (2019-2024)
11.8.5 Monet Software Recent Development
11.9 Injixo
11.9.1 Injixo Company Detail
11.9.2 Injixo Business Overview
11.9.3 Injixo Call Centre Workforce Management Software Introduction
11.9.4 Injixo Revenue in Call Centre Workforce Management Software Business (2019-2024)
11.9.5 Injixo Recent Development
11.10 Dixa
11.10.1 Dixa Company Detail
11.10.2 Dixa Business Overview
11.10.3 Dixa Call Centre Workforce Management Software Introduction
11.10.4 Dixa Revenue in Call Centre Workforce Management Software Business (2019-2024)
11.10.5 Dixa Recent Development
11.11 Mattersight
11.11.1 Mattersight Company Detail
11.11.2 Mattersight Business Overview
11.11.3 Mattersight Call Centre Workforce Management Software Introduction
11.11.4 Mattersight Revenue in Call Centre Workforce Management Software Business (2019-2024)
11.11.5 Mattersight Recent Development
11.12 Verint
11.12.1 Verint Company Detail
11.12.2 Verint Business Overview
11.12.3 Verint Call Centre Workforce Management Software Introduction
11.12.4 Verint Revenue in Call Centre Workforce Management Software Business (2019-2024)
11.12.5 Verint Recent Development
11.13 PlayVox
11.13.1 PlayVox Company Detail
11.13.2 PlayVox Business Overview
11.13.3 PlayVox Call Centre Workforce Management Software Introduction
11.13.4 PlayVox Revenue in Call Centre Workforce Management Software Business (2019-2024)
11.13.5 PlayVox Recent Development
11.14 Nectar Desk
11.14.1 Nectar Desk Company Detail
11.14.2 Nectar Desk Business Overview
11.14.3 Nectar Desk Call Centre Workforce Management Software Introduction
11.14.4 Nectar Desk Revenue in Call Centre Workforce Management Software Business (2019-2024)
11.14.5 Nectar Desk Recent Development
12 Analyst's Viewpoints/Conclusions
13 Appendix
13.1 Research Methodology
13.1.1 Methodology/Research Approach
13.1.2 Data Source
13.2 Disclaimer
13.3 Author Details
Published By : QY Research
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