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Synopsis
A chatbot(alsoknownasa talkbots, chatterbot, Bot, IM bot, interactiveagent, orArtificialConversationalEntity)isa computerprogram oranartificialintelligencewhich conductsa conversationvia auditoryortextualmethods.
The global Chatbot market was valued at US$ 3733.9 million in 2023 and is anticipated to reach US$ 14130 million by 2030, witnessing a CAGR of 20.6% during the forecast period 2024-2030.
With the outbreak of COVID-19, chatbots have been increasingly deployed by various organizations to respond to customer queries and other related information. As different organizations adopted remote working due to the lockdowns imposed, companies became heavily dependent on chatbots to reduce the burden of customer queries due to the minimal availability of customer service employees.
This report aims to provide a comprehensive presentation of the global market for Chatbot, with both quantitative and qualitative analysis, to help readers develop business/growth strategies, assess the market competitive situation, analyze their position in the current marketplace, and make informed business decisions regarding Chatbot.
Report Scope
The Chatbot market size, estimations, and forecasts are provided in terms of revenue ($ millions), considering 2023 as the base year, with history and forecast data for the period from 2019 to 2030. This report segments the global Chatbot market comprehensively. Regional market sizes, concerning products by Type, by Application, and by players, are also provided.
For a more in-depth understanding of the market, the report provides profiles of the competitive landscape, key competitors, and their respective market ranks. The report also discusses technological trends and new product developments.
The report will help the Chatbot companies, new entrants, and industry chain related companies in this market with information on the revenues, sales volume, and average price for the overall market and the sub-segments across the different segments, by company, by Type, by Application, and by regions.
By Company
- ArtificialSolutions
- IBM Watson
- NaunceCommunications
- eGainCoporation
- CreativeVirtual
- NextItCorp.
- CX Company
- Speaktoit
- Customer
- Codebaby
Segment by Type
- Standalone
- Web-based
- Messenger-based
Segment by Application
- Healthcare
- Retail
- Banking, Financial Services, and Insurance (BFSI)
- Media and Entertainment
- Travel & Tourism
- E-commerce
- Others
By Region
- North America (United States, Canada)
- Europe (Germany, France, U.K., Italy, Russia)
- Asia-Pacific (China, Japan, South Korea, India, Australia, China Taiwan, Indonesia, Thailand, Malaysia)
- Latin America (Mexico, Brazil, Argentina)
- Middle East & Africa (Turkey, Saudi Arabia, UAE)
Chapter Outline
Chapter 1: Introduces the report scope of the report, executive summary of different market segments (by Type, by Application, etc), including the market size of each market segment, future development potential, and so on. It offers a high-level view of the current state of the market and its likely evolution in the short to mid-term, and long term.
Chapter 2: Introduces executive summary of global market size, regional market size, this section also introduces the market dynamics, latest developments of the market, the driving factors and restrictive factors of the market, the challenges and risks faced by companies in the industry, and the analysis of relevant policies in the industry.
Chapter 3: Detailed analysis of Chatbot companies’ competitive landscape, revenue market share, latest development plan, merger, and acquisition information, etc.
Chapter 4: Provides the analysis of various market segments by Type, covering the market size and development potential of each market segment, to help readers find the blue ocean market in different market segments.
Chapter 5: Provides the analysis of various market segments by Application, covering the market size and development potential of each market segment, to help readers find the blue ocean market in different downstream markets.
Chapter 6, 7, 8, 9, 10: North America, Europe, Asia Pacific, Latin America, Middle East and Africa segment by country. It provides a quantitative analysis of the market size and development potential of each region and its main countries and introduces the market development, future development prospects, market space, and capacity of each country in the world.
Chapter 11: Provides profiles of key players, introducing the basic situation of the main companies in the market in detail, including product sales, revenue, price, gross margin, product introduction, recent development, etc.
Chapter 12: The main points and conclusions of the report.
Index
1 Report Overview
1.1 Study Scope
1.2 Market Analysis by Type
1.2.1 Global Chatbot Market Size Growth Rate by Type: 2019 VS 2023 VS 2030
1.2.2 Standalone
1.2.3 Web-based
1.2.4 Messenger-based
1.3 Market by Application
1.3.1 Global Chatbot Market Growth by Application: 2019 VS 2023 VS 2030
1.3.2 Healthcare
1.3.3 Retail
1.3.4 Banking, Financial Services, and Insurance (BFSI)
1.3.5 Media and Entertainment
1.3.6 Travel & Tourism
1.3.7 E-commerce
1.3.8 Others
1.4 Study Objectives
1.5 Years Considered
1.6 Years Considered
2 Global Growth Trends
2.1 Global Chatbot Market Perspective (2019-2030)
2.2 Chatbot Growth Trends by Region
2.2.1 Global Chatbot Market Size by Region: 2019 VS 2023 VS 2030
2.2.2 Chatbot Historic Market Size by Region (2019-2024)
2.2.3 Chatbot Forecasted Market Size by Region (2025-2030)
2.3 Chatbot Market Dynamics
2.3.1 Chatbot Industry Trends
2.3.2 Chatbot Market Drivers
2.3.3 Chatbot Market Challenges
2.3.4 Chatbot Market Restraints
3 Competition Landscape by Key Players
3.1 Global Top Chatbot Players by Revenue
3.1.1 Global Top Chatbot Players by Revenue (2019-2024)
3.1.2 Global Chatbot Revenue Market Share by Players (2019-2024)
3.2 Global Chatbot Market Share by Company Type (Tier 1, Tier 2, and Tier 3)
3.3 Players Covered: Ranking by Chatbot Revenue
3.4 Global Chatbot Market Concentration Ratio
3.4.1 Global Chatbot Market Concentration Ratio (CR5 and HHI)
3.4.2 Global Top 10 and Top 5 Companies by Chatbot Revenue in 2023
3.5 Chatbot Key Players Head office and Area Served
3.6 Key Players Chatbot Product Solution and Service
3.7 Date of Enter into Chatbot Market
3.8 Mergers & Acquisitions, Expansion Plans
4 Chatbot Breakdown Data by Type
4.1 Global Chatbot Historic Market Size by Type (2019-2024)
4.2 Global Chatbot Forecasted Market Size by Type (2025-2030)
5 Chatbot Breakdown Data by Application
5.1 Global Chatbot Historic Market Size by Application (2019-2024)
5.2 Global Chatbot Forecasted Market Size by Application (2025-2030)
6 North America
6.1 North America Chatbot Market Size (2019-2030)
6.2 North America Chatbot Market Growth Rate by Country: 2019 VS 2023 VS 2030
6.3 North America Chatbot Market Size by Country (2019-2024)
6.4 North America Chatbot Market Size by Country (2025-2030)
6.5 United States
6.6 Canada
7 Europe
7.1 Europe Chatbot Market Size (2019-2030)
7.2 Europe Chatbot Market Growth Rate by Country: 2019 VS 2023 VS 2030
7.3 Europe Chatbot Market Size by Country (2019-2024)
7.4 Europe Chatbot Market Size by Country (2025-2030)
7.5 Germany
7.6 France
7.7 U.K.
7.8 Italy
7.9 Russia
7.10 Nordic Countries
8 Asia-Pacific
8.1 Asia-Pacific Chatbot Market Size (2019-2030)
8.2 Asia-Pacific Chatbot Market Growth Rate by Region: 2019 VS 2023 VS 2030
8.3 Asia-Pacific Chatbot Market Size by Region (2019-2024)
8.4 Asia-Pacific Chatbot Market Size by Region (2025-2030)
8.5 China
8.6 Japan
8.7 South Korea
8.8 Southeast Asia
8.9 India
8.10 Australia
9 Latin America
9.1 Latin America Chatbot Market Size (2019-2030)
9.2 Latin America Chatbot Market Growth Rate by Country: 2019 VS 2023 VS 2030
9.3 Latin America Chatbot Market Size by Country (2019-2024)
9.4 Latin America Chatbot Market Size by Country (2025-2030)
9.5 Mexico
9.6 Brazil
10 Middle East & Africa
10.1 Middle East & Africa Chatbot Market Size (2019-2030)
10.2 Middle East & Africa Chatbot Market Growth Rate by Country: 2019 VS 2023 VS 2030
10.3 Middle East & Africa Chatbot Market Size by Country (2019-2024)
10.4 Middle East & Africa Chatbot Market Size by Country (2025-2030)
10.5 Turkey
10.6 Saudi Arabia
10.7 UAE
11 Key Players Profiles
11.1 ArtificialSolutions
11.1.1 ArtificialSolutions Company Detail
11.1.2 ArtificialSolutions Business Overview
11.1.3 ArtificialSolutions Chatbot Introduction
11.1.4 ArtificialSolutions Revenue in Chatbot Business (2019-2024)
11.1.5 ArtificialSolutions Recent Development
11.2 IBM Watson
11.2.1 IBM Watson Company Detail
11.2.2 IBM Watson Business Overview
11.2.3 IBM Watson Chatbot Introduction
11.2.4 IBM Watson Revenue in Chatbot Business (2019-2024)
11.2.5 IBM Watson Recent Development
11.3 NaunceCommunications
11.3.1 NaunceCommunications Company Detail
11.3.2 NaunceCommunications Business Overview
11.3.3 NaunceCommunications Chatbot Introduction
11.3.4 NaunceCommunications Revenue in Chatbot Business (2019-2024)
11.3.5 NaunceCommunications Recent Development
11.4 eGainCoporation
11.4.1 eGainCoporation Company Detail
11.4.2 eGainCoporation Business Overview
11.4.3 eGainCoporation Chatbot Introduction
11.4.4 eGainCoporation Revenue in Chatbot Business (2019-2024)
11.4.5 eGainCoporation Recent Development
11.5 CreativeVirtual
11.5.1 CreativeVirtual Company Detail
11.5.2 CreativeVirtual Business Overview
11.5.3 CreativeVirtual Chatbot Introduction
11.5.4 CreativeVirtual Revenue in Chatbot Business (2019-2024)
11.5.5 CreativeVirtual Recent Development
11.6 NextItCorp.
11.6.1 NextItCorp. Company Detail
11.6.2 NextItCorp. Business Overview
11.6.3 NextItCorp. Chatbot Introduction
11.6.4 NextItCorp. Revenue in Chatbot Business (2019-2024)
11.6.5 NextItCorp. Recent Development
11.7 CX Company
11.7.1 CX Company Company Detail
11.7.2 CX Company Business Overview
11.7.3 CX Company Chatbot Introduction
11.7.4 CX Company Revenue in Chatbot Business (2019-2024)
11.7.5 CX Company Recent Development
11.8 Speaktoit
11.8.1 Speaktoit Company Detail
11.8.2 Speaktoit Business Overview
11.8.3 Speaktoit Chatbot Introduction
11.8.4 Speaktoit Revenue in Chatbot Business (2019-2024)
11.8.5 Speaktoit Recent Development
11.9 Customer
11.9.1 Customer Company Detail
11.9.2 Customer Business Overview
11.9.3 Customer Chatbot Introduction
11.9.4 Customer Revenue in Chatbot Business (2019-2024)
11.9.5 Customer Recent Development
11.10 Codebaby
11.10.1 Codebaby Company Detail
11.10.2 Codebaby Business Overview
11.10.3 Codebaby Chatbot Introduction
11.10.4 Codebaby Revenue in Chatbot Business (2019-2024)
11.10.5 Codebaby Recent Development
11.11 Google
11.11.1 Google Company Detail
11.11.2 Google Business Overview
11.11.3 Google Chatbot Introduction
11.11.4 Google Revenue in Chatbot Business (2019-2024)
11.11.5 Google Recent Development
12 Analyst's Viewpoints/Conclusions
13 Appendix
13.1 Research Methodology
13.1.1 Methodology/Research Approach
13.1.2 Data Source
13.2 Disclaimer
13.3 Author Details
Published By : QY Research
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