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Global Cloud Contact Center Market Research Report 2025

Global Cloud Contact Center Market Research Report 2025

Publishing Date : Mar, 2025

License Type :
 

Report Code : 1712973

No of Pages : 95

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Global Cloud Contact Center market is projected to reach US$ 45640 million in 2029, increasing from US$ 33680 million in 2022, with the CAGR of 4.5% during the period of 2023 to 2029. Influencing issues, such as economy environments, COVID-19 and Russia-Ukraine War, have led to great market fluctuations in the past few years and are considered comprehensively in the whole Cloud Contact Center market research.

Key companies engaged in the Cloud Contact Center industry include 8x8, Inc., Five9, Cisco, Genesys, Oracle, Newvoicemedia, Connect First, Aspect Software and Nice Ltd., etc. Among those companies, the top 3 players guaranteed % supply worldwide in 2022.

When refers to consumption region, % value of Cloud Contact Center were sold to North America, Europe and Asia Pacific in 2022. Moreover, China, plays a key role in the whole Cloud Contact Center market and estimated to attract more attentions from industry insiders and investors.

Report Scope

This report, based on historical analysis (2018-2022) and forecast calculation (2023-2029), aims to help readers to get a comprehensive understanding of global Cloud Contact Center market with multiple angles, which provides sufficient supports to readers’ strategy and decision making.

By Company

  •     8x8, Inc.
  •     Five9
  •     Cisco
  •     Genesys
  •     Oracle
  •     Newvoicemedia
  •     Connect First
  •     Aspect Software
  •     Nice Ltd.
  •     3clogic
  •     Bt Group
  •     West Corporation
  •     Liveops
  •     Mitel Networks Corporation
  •     Ozonetel Systems Pvt. Ltd
  •     Evolve IP, LLC.

Segment by Type

  •     Public Cloud
  •     Private Cloud
  •     Hybrid Cloud

Segment by Application

  •     BFSI
  •     Consumer Goods and Retail
  •     Government and Public Sector
  •     Healthcare and Life Sciences
  •     Manufacturing
  •     Media and Entertainment
  •     Telecommunication and Information Technology Enabled Services (ITES)
  •     Others

Consumption by Region

  • North America (United States, Canada)
  • Europe (Germany, France, U.K., Italy, Russia)
  • Asia-Pacific (China, Japan, South Korea, India, Australia, China Taiwan, Indonesia, Thailand, Malaysia)
  • Latin America (Mexico, Brazil, Argentina)
  • Middle East & Africa (Turkey, Saudi Arabia, UAE)

The Cloud Contact Center report covers below items:

Chapter 1: Product Basic Information (Definition, Type and Application)
Chapter 2: Global market size, regional market size. Market Opportunities and Challenges
Chapter 3: Companies’ Competition Patterns
Chapter 4: Product Type Analysis
Chapter 5: Product Application Analysis
Chapter 6 to 10: Country Level Value Analysis
Chapter 11: Companies' Outline
Chapter 12: Market Conclusions
Chapter 13: Research Methodology and Data Source

 1 Report Overview
    1.1 Study Scope
    1.2 Market Analysis by Type
        1.2.1 Global Cloud Contact Center Market Size Growth Rate by Type: 2018 VS 2022 VS 2029
        1.2.2 Public Cloud
        1.2.3 Private Cloud
        1.2.4 Hybrid Cloud
    1.3 Market by Application
        1.3.1 Global Cloud Contact Center Market Growth by Application: 2018 VS 2022 VS 2029
        1.3.2 BFSI
        1.3.3 Consumer Goods and Retail
        1.3.4 Government and Public Sector
        1.3.5 Healthcare and Life Sciences
        1.3.6 Manufacturing
        1.3.7 Media and Entertainment
        1.3.8 Telecommunication and Information Technology Enabled Services (ITES)
        1.3.9 Others
    1.4 Study Objectives
    1.5 Years Considered
    1.6 Years Considered

 2 Global Growth Trends
    2.1 Global Cloud Contact Center Market Perspective (2018-2029)
    2.2 Cloud Contact Center Growth Trends by Region
        2.2.1 Global Cloud Contact Center Market Size by Region: 2018 VS 2022 VS 2029
        2.2.2 Cloud Contact Center Historic Market Size by Region (2018-2023)
        2.2.3 Cloud Contact Center Forecasted Market Size by Region (2024-2029)
    2.3 Cloud Contact Center Market Dynamics
        2.3.1 Cloud Contact Center Industry Trends
        2.3.2 Cloud Contact Center Market Drivers
        2.3.3 Cloud Contact Center Market Challenges
        2.3.4 Cloud Contact Center Market Restraints

 3 Competition Landscape by Key Players
    3.1 Global Top Cloud Contact Center Players by Revenue
        3.1.1 Global Top Cloud Contact Center Players by Revenue (2018-2023)
        3.1.2 Global Cloud Contact Center Revenue Market Share by Players (2018-2023)
    3.2 Global Cloud Contact Center Market Share by Company Type (Tier 1, Tier 2, and Tier 3)
    3.3 Players Covered: Ranking by Cloud Contact Center Revenue
    3.4 Global Cloud Contact Center Market Concentration Ratio
        3.4.1 Global Cloud Contact Center Market Concentration Ratio (CR5 and HHI)
        3.4.2 Global Top 10 and Top 5 Companies by Cloud Contact Center Revenue in 2022
    3.5 Cloud Contact Center Key Players Head office and Area Served
    3.6 Key Players Cloud Contact Center Product Solution and Service
    3.7 Date of Enter into Cloud Contact Center Market
    3.8 Mergers & Acquisitions, Expansion Plans

 4 Cloud Contact Center Breakdown Data by Type
    4.1 Global Cloud Contact Center Historic Market Size by Type (2018-2023)
    4.2 Global Cloud Contact Center Forecasted Market Size by Type (2024-2029)

 5 Cloud Contact Center Breakdown Data by Application
    5.1 Global Cloud Contact Center Historic Market Size by Application (2018-2023)
    5.2 Global Cloud Contact Center Forecasted Market Size by Application (2024-2029)

 6 North America
    6.1 North America Cloud Contact Center Market Size (2018-2029)
    6.2 North America Cloud Contact Center Market Growth Rate by Country: 2018 VS 2022 VS 2029
    6.3 North America Cloud Contact Center Market Size by Country (2018-2023)
    6.4 North America Cloud Contact Center Market Size by Country (2024-2029)
    6.5 United States
    6.6 Canada

 7 Europe
    7.1 Europe Cloud Contact Center Market Size (2018-2029)
    7.2 Europe Cloud Contact Center Market Growth Rate by Country: 2018 VS 2022 VS 2029
    7.3 Europe Cloud Contact Center Market Size by Country (2018-2023)
    7.4 Europe Cloud Contact Center Market Size by Country (2024-2029)
    7.5 Germany
    7.6 France
    7.7 U.K.
    7.8 Italy
    7.9 Russia
    7.10 Nordic Countries

 8 Asia-Pacific
    8.1 Asia-Pacific Cloud Contact Center Market Size (2018-2029)
    8.2 Asia-Pacific Cloud Contact Center Market Growth Rate by Region: 2018 VS 2022 VS 2029
    8.3 Asia-Pacific Cloud Contact Center Market Size by Region (2018-2023)
    8.4 Asia-Pacific Cloud Contact Center Market Size by Region (2024-2029)
    8.5 China
    8.6 Japan
    8.7 South Korea
    8.8 Southeast Asia
    8.9 India
    8.10 Australia

 9 Latin America
    9.1 Latin America Cloud Contact Center Market Size (2018-2029)
    9.2 Latin America Cloud Contact Center Market Growth Rate by Country: 2018 VS 2022 VS 2029
    9.3 Latin America Cloud Contact Center Market Size by Country (2018-2023)
    9.4 Latin America Cloud Contact Center Market Size by Country (2024-2029)
    9.5 Mexico
    9.6 Brazil

 10 Middle East & Africa
    10.1 Middle East & Africa Cloud Contact Center Market Size (2018-2029)
    10.2 Middle East & Africa Cloud Contact Center Market Growth Rate by Country: 2018 VS 2022 VS 2029
    10.3 Middle East & Africa Cloud Contact Center Market Size by Country (2018-2023)
    10.4 Middle East & Africa Cloud Contact Center Market Size by Country (2024-2029)
    10.5 Turkey
    10.6 Saudi Arabia
    10.7 UAE

 11 Key Players Profiles
    11.1 8x8, Inc.
        11.1.1 8x8, Inc. Company Detail
        11.1.2 8x8, Inc. Business Overview
        11.1.3 8x8, Inc. Cloud Contact Center Introduction
        11.1.4 8x8, Inc. Revenue in Cloud Contact Center Business (2018-2023)
        11.1.5 8x8, Inc. Recent Development
    11.2 Five9
        11.2.1 Five9 Company Detail
        11.2.2 Five9 Business Overview
        11.2.3 Five9 Cloud Contact Center Introduction
        11.2.4 Five9 Revenue in Cloud Contact Center Business (2018-2023)
        11.2.5 Five9 Recent Development
    11.3 Cisco
        11.3.1 Cisco Company Detail
        11.3.2 Cisco Business Overview
        11.3.3 Cisco Cloud Contact Center Introduction
        11.3.4 Cisco Revenue in Cloud Contact Center Business (2018-2023)
        11.3.5 Cisco Recent Development
    11.4 Genesys
        11.4.1 Genesys Company Detail
        11.4.2 Genesys Business Overview
        11.4.3 Genesys Cloud Contact Center Introduction
        11.4.4 Genesys Revenue in Cloud Contact Center Business (2018-2023)
        11.4.5 Genesys Recent Development
    11.5 Oracle
        11.5.1 Oracle Company Detail
        11.5.2 Oracle Business Overview
        11.5.3 Oracle Cloud Contact Center Introduction
        11.5.4 Oracle Revenue in Cloud Contact Center Business (2018-2023)
        11.5.5 Oracle Recent Development
    11.6 Newvoicemedia
        11.6.1 Newvoicemedia Company Detail
        11.6.2 Newvoicemedia Business Overview
        11.6.3 Newvoicemedia Cloud Contact Center Introduction
        11.6.4 Newvoicemedia Revenue in Cloud Contact Center Business (2018-2023)
        11.6.5 Newvoicemedia Recent Development
    11.7 Connect First
        11.7.1 Connect First Company Detail
        11.7.2 Connect First Business Overview
        11.7.3 Connect First Cloud Contact Center Introduction
        11.7.4 Connect First Revenue in Cloud Contact Center Business (2018-2023)
        11.7.5 Connect First Recent Development
    11.8 Aspect Software
        11.8.1 Aspect Software Company Detail
        11.8.2 Aspect Software Business Overview
        11.8.3 Aspect Software Cloud Contact Center Introduction
        11.8.4 Aspect Software Revenue in Cloud Contact Center Business (2018-2023)
        11.8.5 Aspect Software Recent Development
    11.9 Nice Ltd.
        11.9.1 Nice Ltd. Company Detail
        11.9.2 Nice Ltd. Business Overview
        11.9.3 Nice Ltd. Cloud Contact Center Introduction
        11.9.4 Nice Ltd. Revenue in Cloud Contact Center Business (2018-2023)
        11.9.5 Nice Ltd. Recent Development
    11.10 3clogic
        11.10.1 3clogic Company Detail
        11.10.2 3clogic Business Overview
        11.10.3 3clogic Cloud Contact Center Introduction
        11.10.4 3clogic Revenue in Cloud Contact Center Business (2018-2023)
        11.10.5 3clogic Recent Development
    11.11 Bt Group
        11.11.1 Bt Group Company Detail
        11.11.2 Bt Group Business Overview
        11.11.3 Bt Group Cloud Contact Center Introduction
        11.11.4 Bt Group Revenue in Cloud Contact Center Business (2018-2023)
        11.11.5 Bt Group Recent Development
    11.12 West Corporation
        11.12.1 West Corporation Company Detail
        11.12.2 West Corporation Business Overview
        11.12.3 West Corporation Cloud Contact Center Introduction
        11.12.4 West Corporation Revenue in Cloud Contact Center Business (2018-2023)
        11.12.5 West Corporation Recent Development
    11.13 Liveops
        11.13.1 Liveops Company Detail
        11.13.2 Liveops Business Overview
        11.13.3 Liveops Cloud Contact Center Introduction
        11.13.4 Liveops Revenue in Cloud Contact Center Business (2018-2023)
        11.13.5 Liveops Recent Development
    11.14 Mitel Networks Corporation
        11.14.1 Mitel Networks Corporation Company Detail
        11.14.2 Mitel Networks Corporation Business Overview
        11.14.3 Mitel Networks Corporation Cloud Contact Center Introduction
        11.14.4 Mitel Networks Corporation Revenue in Cloud Contact Center Business (2018-2023)
        11.14.5 Mitel Networks Corporation Recent Development
    11.15 Ozonetel Systems Pvt. Ltd
        11.15.1 Ozonetel Systems Pvt. Ltd Company Detail
        11.15.2 Ozonetel Systems Pvt. Ltd Business Overview
        11.15.3 Ozonetel Systems Pvt. Ltd Cloud Contact Center Introduction
        11.15.4 Ozonetel Systems Pvt. Ltd Revenue in Cloud Contact Center Business (2018-2023)
        11.15.5 Ozonetel Systems Pvt. Ltd Recent Development
    11.16 Evolve IP, LLC.
        11.16.1 Evolve IP, LLC. Company Detail
        11.16.2 Evolve IP, LLC. Business Overview
        11.16.3 Evolve IP, LLC. Cloud Contact Center Introduction
        11.16.4 Evolve IP, LLC. Revenue in Cloud Contact Center Business (2018-2023)
        11.16.5 Evolve IP, LLC. Recent Development

 12 Analyst's Viewpoints/Conclusions

 13 Appendix
    13.1 Research Methodology
        13.1.1 Methodology/Research Approach
        13.1.2 Data Source
    13.2 Disclaimer
    13.3 Author Details

Published By : QY Research

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