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Synopsis
CRM, or customer relationship management, refers to a process in which a company uses information, software, and Internet technologies to coordinate the interaction between itself and its customers in terms of sales, marketing, and service, and to provide customers with innovative and personalized interactions and services. Cloud-based CRM (or cloud CRM, CRM cloud) is CRM software hosted on the cloud.
The global Cloud CRM market was valued at US$ million in 2023 and is anticipated to reach US$ million by 2030, witnessing a CAGR of % during the forecast period 2024-2030.
In Chinese market, Cloud CRM key players include Yidong Fenxian, Liudu Renhe, Renke Hudong, Salesforce, Kingdee, etc. The top five manufacturers hold a share about 70%. Eastern China is the largest sale market, with a share over 40%, followed by South China, and North China, total have a share over 40 percent. In terms of product, Retail and Distribution Cloud CRM is the largest segment, with a share about 70%. And in terms of application, the largest application is Small and Medium-Sized Enterprises, followed by Large Enterprises.
This report aims to provide a comprehensive presentation of the global market for Cloud CRM, with both quantitative and qualitative analysis, to help readers develop business/growth strategies, assess the market competitive situation, analyze their position in the current marketplace, and make informed business decisions regarding Cloud CRM.
Report Scope
The Cloud CRM market size, estimations, and forecasts are provided in terms of revenue ($ millions), considering 2023 as the base year, with history and forecast data for the period from 2019 to 2030. This report segments the global Cloud CRM market comprehensively. Regional market sizes, concerning products by Type, by Application, and by players, are also provided.
For a more in-depth understanding of the market, the report provides profiles of the competitive landscape, key competitors, and their respective market ranks. The report also discusses technological trends and new product developments.
The report will help the Cloud CRM companies, new entrants, and industry chain related companies in this market with information on the revenues, sales volume, and average price for the overall market and the sub-segments across the different segments, by company, by Type, by Application, and by regions.
Market Segmentation
By Company
- Salesforce
- SAP
- Microsoft
- Oracle
- Adobe
- HubSpot
- Yidong Fenxiang Technology
- Renke Hudong Technology
- Liudu Renhe Technology
- Kingdee
- Yonyou
- HAND
- Quanchengyun Technology
- Shenzhou Yundong Technology
Segment by Type
- Project Cloud CRM
- Retail and Distribution Cloud CRM
Segment by Application
- Small and Medium-Sized Enterprises
- Large Enterprises
Consumption by Region
- North America (United States, Canada)
- Europe (Germany, France, U.K., Italy, Russia)
- Asia-Pacific (China, Japan, South Korea, India, Australia, China Taiwan, Indonesia, Thailand, Malaysia)
- Latin America (Mexico, Brazil, Argentina)
- Middle East & Africa (Turkey, Saudi Arabia, UAE)
Chapter Outline
Chapter 1: Introduces the report scope of the report, executive summary of different market segments (by Type, by Application, etc), including the market size of each market segment, future development potential, and so on. It offers a high-level view of the current state of the market and its likely evolution in the short to mid-term, and long term.
Chapter 2: Introduces executive summary of global market size, regional market size, this section also introduces the market dynamics, latest developments of the market, the driving factors and restrictive factors of the market, the challenges and risks faced by companies in the industry, and the analysis of relevant policies in the industry.
Chapter 3: Detailed analysis of Cloud CRM companies’ competitive landscape, revenue market share, latest development plan, merger, and acquisition information, etc.
Chapter 4: Provides the analysis of various market segments by Type, covering the market size and development potential of each market segment, to help readers find the blue ocean market in different market segments.
Chapter 5: Provides the analysis of various market segments by Application, covering the market size and development potential of each market segment, to help readers find the blue ocean market in different downstream markets.
Chapter 6, 7, 8, 9, 10: North America, Europe, Asia Pacific, Latin America, Middle East and Africa segment by country. It provides a quantitative analysis of the market size and development potential of each region and its main countries and introduces the market development, future development prospects, market space, and capacity of each country in the world.
Chapter 11: Provides profiles of key players, introducing the basic situation of the main companies in the market in detail, including product sales, revenue, price, gross margin, product introduction, recent development, etc.
Chapter 12: The main points and conclusions of the report.
Index
1 Report Overview
1.1 Study Scope
1.2 Market Analysis by Type
1.2.1 Global Cloud CRM Market Size Growth Rate by Type: 2019 VS 2023 VS 2030
1.2.2 Project Cloud CRM
1.2.3 Retail and Distribution Cloud CRM
1.3 Market by Application
1.3.1 Global Cloud CRM Market Growth by Application: 2019 VS 2023 VS 2030
1.3.2 Small and Medium-Sized Enterprises
1.3.3 Large Enterprises
1.4 Study Objectives
1.5 Years Considered
1.6 Years Considered
2 Global Growth Trends
2.1 Global Cloud CRM Market Perspective (2019-2030)
2.2 Cloud CRM Growth Trends by Region
2.2.1 Global Cloud CRM Market Size by Region: 2019 VS 2023 VS 2030
2.2.2 Cloud CRM Historic Market Size by Region (2019-2024)
2.2.3 Cloud CRM Forecasted Market Size by Region (2025-2030)
2.3 Cloud CRM Market Dynamics
2.3.1 Cloud CRM Industry Trends
2.3.2 Cloud CRM Market Drivers
2.3.3 Cloud CRM Market Challenges
2.3.4 Cloud CRM Market Restraints
3 Competition Landscape by Key Players
3.1 Global Top Cloud CRM Players by Revenue
3.1.1 Global Top Cloud CRM Players by Revenue (2019-2024)
3.1.2 Global Cloud CRM Revenue Market Share by Players (2019-2024)
3.2 Global Cloud CRM Market Share by Company Type (Tier 1, Tier 2, and Tier 3)
3.3 Players Covered: Ranking by Cloud CRM Revenue
3.4 Global Cloud CRM Market Concentration Ratio
3.4.1 Global Cloud CRM Market Concentration Ratio (CR5 and HHI)
3.4.2 Global Top 10 and Top 5 Companies by Cloud CRM Revenue in 2023
3.5 Cloud CRM Key Players Head office and Area Served
3.6 Key Players Cloud CRM Product Solution and Service
3.7 Date of Enter into Cloud CRM Market
3.8 Mergers & Acquisitions, Expansion Plans
4 Cloud CRM Breakdown Data by Type
4.1 Global Cloud CRM Historic Market Size by Type (2019-2024)
4.2 Global Cloud CRM Forecasted Market Size by Type (2025-2030)
5 Cloud CRM Breakdown Data by Application
5.1 Global Cloud CRM Historic Market Size by Application (2019-2024)
5.2 Global Cloud CRM Forecasted Market Size by Application (2025-2030)
6 North America
6.1 North America Cloud CRM Market Size (2019-2030)
6.2 North America Cloud CRM Market Growth Rate by Country: 2019 VS 2023 VS 2030
6.3 North America Cloud CRM Market Size by Country (2019-2024)
6.4 North America Cloud CRM Market Size by Country (2025-2030)
6.5 United States
6.6 Canada
7 Europe
7.1 Europe Cloud CRM Market Size (2019-2030)
7.2 Europe Cloud CRM Market Growth Rate by Country: 2019 VS 2023 VS 2030
7.3 Europe Cloud CRM Market Size by Country (2019-2024)
7.4 Europe Cloud CRM Market Size by Country (2025-2030)
7.5 Germany
7.6 France
7.7 U.K.
7.8 Italy
7.9 Russia
7.10 Nordic Countries
8 Asia-Pacific
8.1 Asia-Pacific Cloud CRM Market Size (2019-2030)
8.2 Asia-Pacific Cloud CRM Market Growth Rate by Region: 2019 VS 2023 VS 2030
8.3 Asia-Pacific Cloud CRM Market Size by Region (2019-2024)
8.4 Asia-Pacific Cloud CRM Market Size by Region (2025-2030)
8.5 China
8.6 Japan
8.7 South Korea
8.8 Southeast Asia
8.9 India
8.10 Australia
9 Latin America
9.1 Latin America Cloud CRM Market Size (2019-2030)
9.2 Latin America Cloud CRM Market Growth Rate by Country: 2019 VS 2023 VS 2030
9.3 Latin America Cloud CRM Market Size by Country (2019-2024)
9.4 Latin America Cloud CRM Market Size by Country (2025-2030)
9.5 Mexico
9.6 Brazil
10 Middle East & Africa
10.1 Middle East & Africa Cloud CRM Market Size (2019-2030)
10.2 Middle East & Africa Cloud CRM Market Growth Rate by Country: 2019 VS 2023 VS 2030
10.3 Middle East & Africa Cloud CRM Market Size by Country (2019-2024)
10.4 Middle East & Africa Cloud CRM Market Size by Country (2025-2030)
10.5 Turkey
10.6 Saudi Arabia
10.7 UAE
11 Key Players Profiles
11.1 Salesforce
11.1.1 Salesforce Company Detail
11.1.2 Salesforce Business Overview
11.1.3 Salesforce Cloud CRM Introduction
11.1.4 Salesforce Revenue in Cloud CRM Business (2019-2024)
11.1.5 Salesforce Recent Development
11.2 SAP
11.2.1 SAP Company Detail
11.2.2 SAP Business Overview
11.2.3 SAP Cloud CRM Introduction
11.2.4 SAP Revenue in Cloud CRM Business (2019-2024)
11.2.5 SAP Recent Development
11.3 Microsoft
11.3.1 Microsoft Company Detail
11.3.2 Microsoft Business Overview
11.3.3 Microsoft Cloud CRM Introduction
11.3.4 Microsoft Revenue in Cloud CRM Business (2019-2024)
11.3.5 Microsoft Recent Development
11.4 Oracle
11.4.1 Oracle Company Detail
11.4.2 Oracle Business Overview
11.4.3 Oracle Cloud CRM Introduction
11.4.4 Oracle Revenue in Cloud CRM Business (2019-2024)
11.4.5 Oracle Recent Development
11.5 Adobe
11.5.1 Adobe Company Detail
11.5.2 Adobe Business Overview
11.5.3 Adobe Cloud CRM Introduction
11.5.4 Adobe Revenue in Cloud CRM Business (2019-2024)
11.5.5 Adobe Recent Development
11.6 HubSpot
11.6.1 HubSpot Company Detail
11.6.2 HubSpot Business Overview
11.6.3 HubSpot Cloud CRM Introduction
11.6.4 HubSpot Revenue in Cloud CRM Business (2019-2024)
11.6.5 HubSpot Recent Development
11.7 Yidong Fenxiang Technology
11.7.1 Yidong Fenxiang Technology Company Detail
11.7.2 Yidong Fenxiang Technology Business Overview
11.7.3 Yidong Fenxiang Technology Cloud CRM Introduction
11.7.4 Yidong Fenxiang Technology Revenue in Cloud CRM Business (2019-2024)
11.7.5 Yidong Fenxiang Technology Recent Development
11.8 Renke Hudong Technology
11.8.1 Renke Hudong Technology Company Detail
11.8.2 Renke Hudong Technology Business Overview
11.8.3 Renke Hudong Technology Cloud CRM Introduction
11.8.4 Renke Hudong Technology Revenue in Cloud CRM Business (2019-2024)
11.8.5 Renke Hudong Technology Recent Development
11.9 Liudu Renhe Technology
11.9.1 Liudu Renhe Technology Company Detail
11.9.2 Liudu Renhe Technology Business Overview
11.9.3 Liudu Renhe Technology Cloud CRM Introduction
11.9.4 Liudu Renhe Technology Revenue in Cloud CRM Business (2019-2024)
11.9.5 Liudu Renhe Technology Recent Development
11.10 Kingdee
11.10.1 Kingdee Company Detail
11.10.2 Kingdee Business Overview
11.10.3 Kingdee Cloud CRM Introduction
11.10.4 Kingdee Revenue in Cloud CRM Business (2019-2024)
11.10.5 Kingdee Recent Development
11.11 Yonyou
11.11.1 Yonyou Company Detail
11.11.2 Yonyou Business Overview
11.11.3 Yonyou Cloud CRM Introduction
11.11.4 Yonyou Revenue in Cloud CRM Business (2019-2024)
11.11.5 Yonyou Recent Development
11.12 HAND
11.12.1 HAND Company Detail
11.12.2 HAND Business Overview
11.12.3 HAND Cloud CRM Introduction
11.12.4 HAND Revenue in Cloud CRM Business (2019-2024)
11.12.5 HAND Recent Development
11.13 Quanchengyun Technology
11.13.1 Quanchengyun Technology Company Detail
11.13.2 Quanchengyun Technology Business Overview
11.13.3 Quanchengyun Technology Cloud CRM Introduction
11.13.4 Quanchengyun Technology Revenue in Cloud CRM Business (2019-2024)
11.13.5 Quanchengyun Technology Recent Development
11.14 Shenzhou Yundong Technology
11.14.1 Shenzhou Yundong Technology Company Detail
11.14.2 Shenzhou Yundong Technology Business Overview
11.14.3 Shenzhou Yundong Technology Cloud CRM Introduction
11.14.4 Shenzhou Yundong Technology Revenue in Cloud CRM Business (2019-2024)
11.14.5 Shenzhou Yundong Technology Recent Development
12 Analyst's Viewpoints/Conclusions
13 Appendix
13.1 Research Methodology
13.1.1 Methodology/Research Approach
13.1.2 Data Source
13.2 Disclaimer
13.3 Author Details
Published By : QY Research
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