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Global Cloud PBX Software Market Research Report 2024
Synopsis
A cloud-based private branch exchange (PBX) system works on cloud computing technology in which data are stored and transferred through the Internet instead of using a computer or any other hardware. Cloud technology has become popular among consumers with the introduction of programs such as MobileMe and iCloud. These are consumer-based cloud computing technologies.
Analytics are playing a major part in cloud computing and VoIP worldwide, and backend analytics have become a predominant component of the VoIP cloud-based PBX model. VoIP systems that are reinforced by the cloud present the capacity to support a broad range of backend performance and management analytics. It offers data that are required for businesses to enhance their processes. Backend analytics is a tool that offers the foundation for businesses in order to ensure the competitive edge in a highly competitive enterprise market.
The global Cloud PBX Software market was valued at US$ 3746.6 million in 2023 and is anticipated to reach US$ 4815.5 million by 2030, witnessing a CAGR of 3.6% during the forecast period 2024-2030.
North America is the largest region market with over 50% revenue market share in Cloud-Based PBX. Europe and Asia-Pacific are follower with about 36% market share in 2019.
For the application, Large enterprises are the main application market with about 68% revenue market share in 2019.
Key players are Microsoft, Cisco, Mitel Networks, RingCentral, Verizon, MegaPath, Nextiva, 3CX, Estech Systems, 8x8, Sangoma, Panasonic, NetFortris, TPX Communications etc. Top 5 companies occupied over 59% revenue market share in 2019.
This report aims to provide a comprehensive presentation of the global market for Cloud PBX Software, with both quantitative and qualitative analysis, to help readers develop business/growth strategies, assess the market competitive situation, analyze their position in the current marketplace, and make informed business decisions regarding Cloud PBX Software.
Report Scope
The Cloud PBX Software market size, estimations, and forecasts are provided in terms of revenue ($ millions), considering 2023 as the base year, with history and forecast data for the period from 2019 to 2030. This report segments the global Cloud PBX Software market comprehensively. Regional market sizes, concerning products by Type, by Application, and by players, are also provided.
For a more in-depth understanding of the market, the report provides profiles of the competitive landscape, key competitors, and their respective market ranks. The report also discusses technological trends and new product developments.
The report will help the Cloud PBX Software companies, new entrants, and industry chain related companies in this market with information on the revenues, sales volume, and average price for the overall market and the sub-segments across the different segments, by company, by Type, by Application, and by regions.
Market Segmentation
By Company
AVOXI
Bitrix
Microsoft
Jive Communications
LogMeIn
Nextiva
8X8
3CX
InfoFlo Solutions
Infratel
Spoke Network
Digium
Zadarma
Mitel Networks
VirtualPBX
Jivosite
Broadvoice
Line2
CloudTalk
Monster VoIP
ThinQ
SureTel
Net2Phone
Segment by Type
Basic(Under $69/Month)
Standard($69-99/Month)
Senior($99-199/Month)
Segment by Application
Large Enterprises(1000+ Users)
Medium-Sized Enterprise(499-1000 Users)
Small Enterprises(1-499 Users)
By Region
North America
United States
Canada
Europe
Germany
France
UK
Italy
Russia
Nordic Countries
Rest of Europe
Asia-Pacific
China
Japan
South Korea
Southeast Asia
India
Australia
Rest of Asia
Latin America
Mexico
Brazil
Rest of Latin America
Middle East & Africa
Turkey
Saudi Arabia
UAE
Rest of MEA
Chapter Outline
Chapter 1: Introduces the report scope of the report, executive summary of different market segments (by Type, by Application, etc), including the market size of each market segment, future development potential, and so on. It offers a high-level view of the current state of the market and its likely evolution in the short to mid-term, and long term.
Chapter 2: Introduces executive summary of global market size, regional market size, this section also introduces the market dynamics, latest developments of the market, the driving factors and restrictive factors of the market, the challenges and risks faced by companies in the industry, and the analysis of relevant policies in the industry.
Chapter 3: Detailed analysis of Cloud PBX Software companies’ competitive landscape, revenue market share, latest development plan, merger, and acquisition information, etc.
Chapter 4: Provides the analysis of various market segments by Type, covering the market size and development potential of each market segment, to help readers find the blue ocean market in different market segments.
Chapter 5: Provides the analysis of various market segments by Application, covering the market size and development potential of each market segment, to help readers find the blue ocean market in different downstream markets.
Chapter 6, 7, 8, 9, 10: North America, Europe, Asia Pacific, Latin America, Middle East and Africa segment by country. It provides a quantitative analysis of the market size and development potential of each region and its main countries and introduces the market development, future development prospects, market space, and capacity of each country in the world.
Chapter 11: Provides profiles of key players, introducing the basic situation of the main companies in the market in detail, including product sales, revenue, price, gross margin, product introduction, recent development, etc.
Chapter 12: The main points and conclusions of the report.
A cloud-based private branch exchange (PBX) system works on cloud computing technology in which data are stored and transferred through the Internet instead of using a computer or any other hardware. Cloud technology has become popular among consumers with the introduction of programs such as MobileMe and iCloud. These are consumer-based cloud computing technologies.
Analytics are playing a major part in cloud computing and VoIP worldwide, and backend analytics have become a predominant component of the VoIP cloud-based PBX model. VoIP systems that are reinforced by the cloud present the capacity to support a broad range of backend performance and management analytics. It offers data that are required for businesses to enhance their processes. Backend analytics is a tool that offers the foundation for businesses in order to ensure the competitive edge in a highly competitive enterprise market.
The global Cloud PBX Software market was valued at US$ 3746.6 million in 2023 and is anticipated to reach US$ 4815.5 million by 2030, witnessing a CAGR of 3.6% during the forecast period 2024-2030.
North America is the largest region market with over 50% revenue market share in Cloud-Based PBX. Europe and Asia-Pacific are follower with about 36% market share in 2019.
For the application, Large enterprises are the main application market with about 68% revenue market share in 2019.
Key players are Microsoft, Cisco, Mitel Networks, RingCentral, Verizon, MegaPath, Nextiva, 3CX, Estech Systems, 8x8, Sangoma, Panasonic, NetFortris, TPX Communications etc. Top 5 companies occupied over 59% revenue market share in 2019.
This report aims to provide a comprehensive presentation of the global market for Cloud PBX Software, with both quantitative and qualitative analysis, to help readers develop business/growth strategies, assess the market competitive situation, analyze their position in the current marketplace, and make informed business decisions regarding Cloud PBX Software.
Report Scope
The Cloud PBX Software market size, estimations, and forecasts are provided in terms of revenue ($ millions), considering 2023 as the base year, with history and forecast data for the period from 2019 to 2030. This report segments the global Cloud PBX Software market comprehensively. Regional market sizes, concerning products by Type, by Application, and by players, are also provided.
For a more in-depth understanding of the market, the report provides profiles of the competitive landscape, key competitors, and their respective market ranks. The report also discusses technological trends and new product developments.
The report will help the Cloud PBX Software companies, new entrants, and industry chain related companies in this market with information on the revenues, sales volume, and average price for the overall market and the sub-segments across the different segments, by company, by Type, by Application, and by regions.
Market Segmentation
By Company
AVOXI
Bitrix
Microsoft
Jive Communications
LogMeIn
Nextiva
8X8
3CX
InfoFlo Solutions
Infratel
Spoke Network
Digium
Zadarma
Mitel Networks
VirtualPBX
Jivosite
Broadvoice
Line2
CloudTalk
Monster VoIP
ThinQ
SureTel
Net2Phone
Segment by Type
Basic(Under $69/Month)
Standard($69-99/Month)
Senior($99-199/Month)
Segment by Application
Large Enterprises(1000+ Users)
Medium-Sized Enterprise(499-1000 Users)
Small Enterprises(1-499 Users)
By Region
North America
United States
Canada
Europe
Germany
France
UK
Italy
Russia
Nordic Countries
Rest of Europe
Asia-Pacific
China
Japan
South Korea
Southeast Asia
India
Australia
Rest of Asia
Latin America
Mexico
Brazil
Rest of Latin America
Middle East & Africa
Turkey
Saudi Arabia
UAE
Rest of MEA
Chapter Outline
Chapter 1: Introduces the report scope of the report, executive summary of different market segments (by Type, by Application, etc), including the market size of each market segment, future development potential, and so on. It offers a high-level view of the current state of the market and its likely evolution in the short to mid-term, and long term.
Chapter 2: Introduces executive summary of global market size, regional market size, this section also introduces the market dynamics, latest developments of the market, the driving factors and restrictive factors of the market, the challenges and risks faced by companies in the industry, and the analysis of relevant policies in the industry.
Chapter 3: Detailed analysis of Cloud PBX Software companies’ competitive landscape, revenue market share, latest development plan, merger, and acquisition information, etc.
Chapter 4: Provides the analysis of various market segments by Type, covering the market size and development potential of each market segment, to help readers find the blue ocean market in different market segments.
Chapter 5: Provides the analysis of various market segments by Application, covering the market size and development potential of each market segment, to help readers find the blue ocean market in different downstream markets.
Chapter 6, 7, 8, 9, 10: North America, Europe, Asia Pacific, Latin America, Middle East and Africa segment by country. It provides a quantitative analysis of the market size and development potential of each region and its main countries and introduces the market development, future development prospects, market space, and capacity of each country in the world.
Chapter 11: Provides profiles of key players, introducing the basic situation of the main companies in the market in detail, including product sales, revenue, price, gross margin, product introduction, recent development, etc.
Chapter 12: The main points and conclusions of the report.
Index1 Report Overview
1.1 Study Scope
1.2 Market Analysis by Type
1.2.1 Global Cloud PBX Software Market Size Growth Rate by Type: 2019 VS 2023 VS 2030
1.2.2 Basic(Under $69/Month)
1.2.3 Standard($69-99/Month)
1.2.4 Senior($99-199/Month)
1.3 Market by Application
1.3.1 Global Cloud PBX Software Market Growth by Application: 2019 VS 2023 VS 2030
1.3.2 Large Enterprises(1000+ Users)
1.3.3 Medium-Sized Enterprise(499-1000 Users)
1.3.4 Small Enterprises(1-499 Users)
1.4 Study Objectives
1.5 Years Considered
1.6 Years Considered
2 Global Growth Trends
2.1 Global Cloud PBX Software Market Perspective (2019-2030)
2.2 Cloud PBX Software Growth Trends by Region
2.2.1 Global Cloud PBX Software Market Size by Region: 2019 VS 2023 VS 2030
2.2.2 Cloud PBX Software Historic Market Size by Region (2019-2024)
2.2.3 Cloud PBX Software Forecasted Market Size by Region (2025-2030)
2.3 Cloud PBX Software Market Dynamics
2.3.1 Cloud PBX Software Industry Trends
2.3.2 Cloud PBX Software Market Drivers
2.3.3 Cloud PBX Software Market Challenges
2.3.4 Cloud PBX Software Market Restraints
3 Competition Landscape by Key Players
3.1 Global Top Cloud PBX Software Players by Revenue
3.1.1 Global Top Cloud PBX Software Players by Revenue (2019-2024)
3.1.2 Global Cloud PBX Software Revenue Market Share by Players (2019-2024)
3.2 Global Cloud PBX Software Market Share by Company Type (Tier 1, Tier 2, and Tier 3)
3.3 Players Covered: Ranking by Cloud PBX Software Revenue
3.4 Global Cloud PBX Software Market Concentration Ratio
3.4.1 Global Cloud PBX Software Market Concentration Ratio (CR5 and HHI)
3.4.2 Global Top 10 and Top 5 Companies by Cloud PBX Software Revenue in 2023
3.5 Cloud PBX Software Key Players Head office and Area Served
3.6 Key Players Cloud PBX Software Product Solution and Service
3.7 Date of Enter into Cloud PBX Software Market
3.8 Mergers & Acquisitions, Expansion Plans
4 Cloud PBX Software Breakdown Data by Type
4.1 Global Cloud PBX Software Historic Market Size by Type (2019-2024)
4.2 Global Cloud PBX Software Forecasted Market Size by Type (2025-2030)
5 Cloud PBX Software Breakdown Data by Application
5.1 Global Cloud PBX Software Historic Market Size by Application (2019-2024)
5.2 Global Cloud PBX Software Forecasted Market Size by Application (2025-2030)
6 North America
6.1 North America Cloud PBX Software Market Size (2019-2030)
6.2 North America Cloud PBX Software Market Growth Rate by Country: 2019 VS 2023 VS 2030
6.3 North America Cloud PBX Software Market Size by Country (2019-2024)
6.4 North America Cloud PBX Software Market Size by Country (2025-2030)
6.5 United States
6.6 Canada
7 Europe
7.1 Europe Cloud PBX Software Market Size (2019-2030)
7.2 Europe Cloud PBX Software Market Growth Rate by Country: 2019 VS 2023 VS 2030
7.3 Europe Cloud PBX Software Market Size by Country (2019-2024)
7.4 Europe Cloud PBX Software Market Size by Country (2025-2030)
7.5 Germany
7.6 France
7.7 U.K.
7.8 Italy
7.9 Russia
7.10 Nordic Countries
8 Asia-Pacific
8.1 Asia-Pacific Cloud PBX Software Market Size (2019-2030)
8.2 Asia-Pacific Cloud PBX Software Market Growth Rate by Region: 2019 VS 2023 VS 2030
8.3 Asia-Pacific Cloud PBX Software Market Size by Region (2019-2024)
8.4 Asia-Pacific Cloud PBX Software Market Size by Region (2025-2030)
8.5 China
8.6 Japan
8.7 South Korea
8.8 Southeast Asia
8.9 India
8.10 Australia
9 Latin America
9.1 Latin America Cloud PBX Software Market Size (2019-2030)
9.2 Latin America Cloud PBX Software Market Growth Rate by Country: 2019 VS 2023 VS 2030
9.3 Latin America Cloud PBX Software Market Size by Country (2019-2024)
9.4 Latin America Cloud PBX Software Market Size by Country (2025-2030)
9.5 Mexico
9.6 Brazil
10 Middle East & Africa
10.1 Middle East & Africa Cloud PBX Software Market Size (2019-2030)
10.2 Middle East & Africa Cloud PBX Software Market Growth Rate by Country: 2019 VS 2023 VS 2030
10.3 Middle East & Africa Cloud PBX Software Market Size by Country (2019-2024)
10.4 Middle East & Africa Cloud PBX Software Market Size by Country (2025-2030)
10.5 Turkey
10.6 Saudi Arabia
10.7 UAE
11 Key Players Profiles
11.1 AVOXI
11.1.1 AVOXI Company Detail
11.1.2 AVOXI Business Overview
11.1.3 AVOXI Cloud PBX Software Introduction
11.1.4 AVOXI Revenue in Cloud PBX Software Business (2019-2024)
11.1.5 AVOXI Recent Development
11.2 Bitrix
11.2.1 Bitrix Company Detail
11.2.2 Bitrix Business Overview
11.2.3 Bitrix Cloud PBX Software Introduction
11.2.4 Bitrix Revenue in Cloud PBX Software Business (2019-2024)
11.2.5 Bitrix Recent Development
11.3 Microsoft
11.3.1 Microsoft Company Detail
11.3.2 Microsoft Business Overview
11.3.3 Microsoft Cloud PBX Software Introduction
11.3.4 Microsoft Revenue in Cloud PBX Software Business (2019-2024)
11.3.5 Microsoft Recent Development
11.4 Jive Communications
11.4.1 Jive Communications Company Detail
11.4.2 Jive Communications Business Overview
11.4.3 Jive Communications Cloud PBX Software Introduction
11.4.4 Jive Communications Revenue in Cloud PBX Software Business (2019-2024)
11.4.5 Jive Communications Recent Development
11.5 LogMeIn
11.5.1 LogMeIn Company Detail
11.5.2 LogMeIn Business Overview
11.5.3 LogMeIn Cloud PBX Software Introduction
11.5.4 LogMeIn Revenue in Cloud PBX Software Business (2019-2024)
11.5.5 LogMeIn Recent Development
11.6 Nextiva
11.6.1 Nextiva Company Detail
11.6.2 Nextiva Business Overview
11.6.3 Nextiva Cloud PBX Software Introduction
11.6.4 Nextiva Revenue in Cloud PBX Software Business (2019-2024)
11.6.5 Nextiva Recent Development
11.7 8X8
11.7.1 8X8 Company Detail
11.7.2 8X8 Business Overview
11.7.3 8X8 Cloud PBX Software Introduction
11.7.4 8X8 Revenue in Cloud PBX Software Business (2019-2024)
11.7.5 8X8 Recent Development
11.8 3CX
11.8.1 3CX Company Detail
11.8.2 3CX Business Overview
11.8.3 3CX Cloud PBX Software Introduction
11.8.4 3CX Revenue in Cloud PBX Software Business (2019-2024)
11.8.5 3CX Recent Development
11.9 InfoFlo Solutions
11.9.1 InfoFlo Solutions Company Detail
11.9.2 InfoFlo Solutions Business Overview
11.9.3 InfoFlo Solutions Cloud PBX Software Introduction
11.9.4 InfoFlo Solutions Revenue in Cloud PBX Software Business (2019-2024)
11.9.5 InfoFlo Solutions Recent Development
11.10 Infratel
11.10.1 Infratel Company Detail
11.10.2 Infratel Business Overview
11.10.3 Infratel Cloud PBX Software Introduction
11.10.4 Infratel Revenue in Cloud PBX Software Business (2019-2024)
11.10.5 Infratel Recent Development
11.11 Spoke Network
11.11.1 Spoke Network Company Detail
11.11.2 Spoke Network Business Overview
11.11.3 Spoke Network Cloud PBX Software Introduction
11.11.4 Spoke Network Revenue in Cloud PBX Software Business (2019-2024)
11.11.5 Spoke Network Recent Development
11.12 Digium
11.12.1 Digium Company Detail
11.12.2 Digium Business Overview
11.12.3 Digium Cloud PBX Software Introduction
11.12.4 Digium Revenue in Cloud PBX Software Business (2019-2024)
11.12.5 Digium Recent Development
11.13 Zadarma
11.13.1 Zadarma Company Detail
11.13.2 Zadarma Business Overview
11.13.3 Zadarma Cloud PBX Software Introduction
11.13.4 Zadarma Revenue in Cloud PBX Software Business (2019-2024)
11.13.5 Zadarma Recent Development
11.14 Mitel Networks
11.14.1 Mitel Networks Company Detail
11.14.2 Mitel Networks Business Overview
11.14.3 Mitel Networks Cloud PBX Software Introduction
11.14.4 Mitel Networks Revenue in Cloud PBX Software Business (2019-2024)
11.14.5 Mitel Networks Recent Development
11.15 VirtualPBX
11.15.1 VirtualPBX Company Detail
11.15.2 VirtualPBX Business Overview
11.15.3 VirtualPBX Cloud PBX Software Introduction
11.15.4 VirtualPBX Revenue in Cloud PBX Software Business (2019-2024)
11.15.5 VirtualPBX Recent Development
11.16 Jivosite
11.16.1 Jivosite Company Detail
11.16.2 Jivosite Business Overview
11.16.3 Jivosite Cloud PBX Software Introduction
11.16.4 Jivosite Revenue in Cloud PBX Software Business (2019-2024)
11.16.5 Jivosite Recent Development
11.17 Broadvoice
11.17.1 Broadvoice Company Detail
11.17.2 Broadvoice Business Overview
11.17.3 Broadvoice Cloud PBX Software Introduction
11.17.4 Broadvoice Revenue in Cloud PBX Software Business (2019-2024)
11.17.5 Broadvoice Recent Development
11.18 Line2
11.18.1 Line2 Company Detail
11.18.2 Line2 Business Overview
11.18.3 Line2 Cloud PBX Software Introduction
11.18.4 Line2 Revenue in Cloud PBX Software Business (2019-2024)
11.18.5 Line2 Recent Development
11.19 CloudTalk
11.19.1 CloudTalk Company Detail
11.19.2 CloudTalk Business Overview
11.19.3 CloudTalk Cloud PBX Software Introduction
11.19.4 CloudTalk Revenue in Cloud PBX Software Business (2019-2024)
11.19.5 CloudTalk Recent Development
11.20 Monster VoIP
11.20.1 Monster VoIP Company Detail
11.20.2 Monster VoIP Business Overview
11.20.3 Monster VoIP Cloud PBX Software Introduction
11.20.4 Monster VoIP Revenue in Cloud PBX Software Business (2019-2024)
11.20.5 Monster VoIP Recent Development
11.21 ThinQ
11.21.1 ThinQ Company Detail
11.21.2 ThinQ Business Overview
11.21.3 ThinQ Cloud PBX Software Introduction
11.21.4 ThinQ Revenue in Cloud PBX Software Business (2019-2024)
11.21.5 ThinQ Recent Development
11.22 SureTel
11.22.1 SureTel Company Detail
11.22.2 SureTel Business Overview
11.22.3 SureTel Cloud PBX Software Introduction
11.22.4 SureTel Revenue in Cloud PBX Software Business (2019-2024)
11.22.5 SureTel Recent Development
11.23 Net2Phone
11.23.1 Net2Phone Company Detail
11.23.2 Net2Phone Business Overview
11.23.3 Net2Phone Cloud PBX Software Introduction
11.23.4 Net2Phone Revenue in Cloud PBX Software Business (2019-2024)
11.23.5 Net2Phone Recent Development
12 Analyst's Viewpoints/Conclusions
13 Appendix
13.1 Research Methodology
13.1.1 Methodology/Research Approach
13.1.2 Data Source
13.2 Disclaimer
13.3 Author Details
Published By : QY Research
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