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Global Cloud Telephony Service Market Research Report 2024
Synopsis
Cloud Telelphony is the communications technology where all communication devices and applications are hosted at the service provider’s premises. Any business interested in using these services do not need to install any software or buy any hardware to get the services started. The service can be an IVR, call center setup, call recording etc. These services can be started on a traditional phone, mobile or a computer system i.e. desktop, laptop or tablet.
The global Cloud Telephony Service market was valued at US$ 13720 million in 2023 and is anticipated to reach US$ 27140 million by 2030, witnessing a CAGR of 9.8% during the forecast period 2024-2030.
North American market for Cloud Telephony Service is estimated to increase from $ million in 2023 to reach $ million by 2030, at a CAGR of % during the forecast period of 2024 through 2030.
Asia-Pacific market for Cloud Telephony Service is estimated to increase from $ million in 2023 to reach $ million by 2030, at a CAGR of % during the forecast period of 2024 through 2030.
The global market for Cloud Telephony Service in SMEs is estimated to increase from $ million in 2023 to $ million by 2030, at a CAGR of % during the forecast period of 2024 through 2030.
The major global companies of Cloud Telephony Service include 8x8, AVOXI, BroadSoft, Cisco, DIALPAD, Exotel, Go 2 Market, Knowlarity and Lead NXT, etc. In 2023, the world's top three vendors accounted for approximately % of the revenue.
This report aims to provide a comprehensive presentation of the global market for Cloud Telephony Service, with both quantitative and qualitative analysis, to help readers develop business/growth strategies, assess the market competitive situation, analyze their position in the current marketplace, and make informed business decisions regarding Cloud Telephony Service.
Report Scope
The Cloud Telephony Service market size, estimations, and forecasts are provided in terms of revenue ($ millions), considering 2023 as the base year, with history and forecast data for the period from 2019 to 2030. This report segments the global Cloud Telephony Service market comprehensively. Regional market sizes, concerning products by Type, by Application, and by players, are also provided.
For a more in-depth understanding of the market, the report provides profiles of the competitive landscape, key competitors, and their respective market ranks. The report also discusses technological trends and new product developments.
The report will help the Cloud Telephony Service companies, new entrants, and industry chain related companies in this market with information on the revenues, sales volume, and average price for the overall market and the sub-segments across the different segments, by company, by Type, by Application, and by regions.
Market Segmentation
By Company
8x8
AVOXI
BroadSoft
Cisco
DIALPAD
Exotel
Go 2 Market
Knowlarity
Lead NXT
Megapath
Microsoft
Mitel
Natterbox
NetFortis
Nextiva
NFON
NovaCloud
NTT Communications
PortaOne
Redcentric
RingCentral
Singtel
Solutions Infini
Telviva
Tripudio
VoIPStudio
Intermedia
Vox
Segment by Type
Cloud
Hosted
Segment by Application
SMEs
Large Enterprises
By Region
North America
United States
Canada
Europe
Germany
France
UK
Italy
Russia
Nordic Countries
Rest of Europe
Asia-Pacific
China
Japan
South Korea
Southeast Asia
India
Australia
Rest of Asia
Latin America
Mexico
Brazil
Rest of Latin America
Middle East & Africa
Turkey
Saudi Arabia
UAE
Rest of MEA
Chapter Outline
Chapter 1: Introduces the report scope of the report, executive summary of different market segments (by Type, by Application, etc), including the market size of each market segment, future development potential, and so on. It offers a high-level view of the current state of the market and its likely evolution in the short to mid-term, and long term.
Chapter 2: Introduces executive summary of global market size, regional market size, this section also introduces the market dynamics, latest developments of the market, the driving factors and restrictive factors of the market, the challenges and risks faced by companies in the industry, and the analysis of relevant policies in the industry.
Chapter 3: Detailed analysis of Cloud Telephony Service companies’ competitive landscape, revenue market share, latest development plan, merger, and acquisition information, etc.
Chapter 4: Provides the analysis of various market segments by Type, covering the market size and development potential of each market segment, to help readers find the blue ocean market in different market segments.
Chapter 5: Provides the analysis of various market segments by Application, covering the market size and development potential of each market segment, to help readers find the blue ocean market in different downstream markets.
Chapter 6, 7, 8, 9, 10: North America, Europe, Asia Pacific, Latin America, Middle East and Africa segment by country. It provides a quantitative analysis of the market size and development potential of each region and its main countries and introduces the market development, future development prospects, market space, and capacity of each country in the world.
Chapter 11: Provides profiles of key players, introducing the basic situation of the main companies in the market in detail, including product sales, revenue, price, gross margin, product introduction, recent development, etc.
Chapter 12: The main points and conclusions of the report.
Cloud Telelphony is the communications technology where all communication devices and applications are hosted at the service provider’s premises. Any business interested in using these services do not need to install any software or buy any hardware to get the services started. The service can be an IVR, call center setup, call recording etc. These services can be started on a traditional phone, mobile or a computer system i.e. desktop, laptop or tablet.
The global Cloud Telephony Service market was valued at US$ 13720 million in 2023 and is anticipated to reach US$ 27140 million by 2030, witnessing a CAGR of 9.8% during the forecast period 2024-2030.
North American market for Cloud Telephony Service is estimated to increase from $ million in 2023 to reach $ million by 2030, at a CAGR of % during the forecast period of 2024 through 2030.
Asia-Pacific market for Cloud Telephony Service is estimated to increase from $ million in 2023 to reach $ million by 2030, at a CAGR of % during the forecast period of 2024 through 2030.
The global market for Cloud Telephony Service in SMEs is estimated to increase from $ million in 2023 to $ million by 2030, at a CAGR of % during the forecast period of 2024 through 2030.
The major global companies of Cloud Telephony Service include 8x8, AVOXI, BroadSoft, Cisco, DIALPAD, Exotel, Go 2 Market, Knowlarity and Lead NXT, etc. In 2023, the world's top three vendors accounted for approximately % of the revenue.
This report aims to provide a comprehensive presentation of the global market for Cloud Telephony Service, with both quantitative and qualitative analysis, to help readers develop business/growth strategies, assess the market competitive situation, analyze their position in the current marketplace, and make informed business decisions regarding Cloud Telephony Service.
Report Scope
The Cloud Telephony Service market size, estimations, and forecasts are provided in terms of revenue ($ millions), considering 2023 as the base year, with history and forecast data for the period from 2019 to 2030. This report segments the global Cloud Telephony Service market comprehensively. Regional market sizes, concerning products by Type, by Application, and by players, are also provided.
For a more in-depth understanding of the market, the report provides profiles of the competitive landscape, key competitors, and their respective market ranks. The report also discusses technological trends and new product developments.
The report will help the Cloud Telephony Service companies, new entrants, and industry chain related companies in this market with information on the revenues, sales volume, and average price for the overall market and the sub-segments across the different segments, by company, by Type, by Application, and by regions.
Market Segmentation
By Company
8x8
AVOXI
BroadSoft
Cisco
DIALPAD
Exotel
Go 2 Market
Knowlarity
Lead NXT
Megapath
Microsoft
Mitel
Natterbox
NetFortis
Nextiva
NFON
NovaCloud
NTT Communications
PortaOne
Redcentric
RingCentral
Singtel
Solutions Infini
Telviva
Tripudio
VoIPStudio
Intermedia
Vox
Segment by Type
Cloud
Hosted
Segment by Application
SMEs
Large Enterprises
By Region
North America
United States
Canada
Europe
Germany
France
UK
Italy
Russia
Nordic Countries
Rest of Europe
Asia-Pacific
China
Japan
South Korea
Southeast Asia
India
Australia
Rest of Asia
Latin America
Mexico
Brazil
Rest of Latin America
Middle East & Africa
Turkey
Saudi Arabia
UAE
Rest of MEA
Chapter Outline
Chapter 1: Introduces the report scope of the report, executive summary of different market segments (by Type, by Application, etc), including the market size of each market segment, future development potential, and so on. It offers a high-level view of the current state of the market and its likely evolution in the short to mid-term, and long term.
Chapter 2: Introduces executive summary of global market size, regional market size, this section also introduces the market dynamics, latest developments of the market, the driving factors and restrictive factors of the market, the challenges and risks faced by companies in the industry, and the analysis of relevant policies in the industry.
Chapter 3: Detailed analysis of Cloud Telephony Service companies’ competitive landscape, revenue market share, latest development plan, merger, and acquisition information, etc.
Chapter 4: Provides the analysis of various market segments by Type, covering the market size and development potential of each market segment, to help readers find the blue ocean market in different market segments.
Chapter 5: Provides the analysis of various market segments by Application, covering the market size and development potential of each market segment, to help readers find the blue ocean market in different downstream markets.
Chapter 6, 7, 8, 9, 10: North America, Europe, Asia Pacific, Latin America, Middle East and Africa segment by country. It provides a quantitative analysis of the market size and development potential of each region and its main countries and introduces the market development, future development prospects, market space, and capacity of each country in the world.
Chapter 11: Provides profiles of key players, introducing the basic situation of the main companies in the market in detail, including product sales, revenue, price, gross margin, product introduction, recent development, etc.
Chapter 12: The main points and conclusions of the report.
Index1 Report Overview
1.1 Study Scope
1.2 Market Analysis by Type
1.2.1 Global Cloud Telephony Service Market Size Growth Rate by Type: 2019 VS 2023 VS 2030
1.2.2 Cloud
1.2.3 Hosted
1.3 Market by Application
1.3.1 Global Cloud Telephony Service Market Growth by Application: 2019 VS 2023 VS 2030
1.3.2 SMEs
1.3.3 Large Enterprises
1.4 Study Objectives
1.5 Years Considered
1.6 Years Considered
2 Global Growth Trends
2.1 Global Cloud Telephony Service Market Perspective (2019-2030)
2.2 Cloud Telephony Service Growth Trends by Region
2.2.1 Global Cloud Telephony Service Market Size by Region: 2019 VS 2023 VS 2030
2.2.2 Cloud Telephony Service Historic Market Size by Region (2019-2024)
2.2.3 Cloud Telephony Service Forecasted Market Size by Region (2025-2030)
2.3 Cloud Telephony Service Market Dynamics
2.3.1 Cloud Telephony Service Industry Trends
2.3.2 Cloud Telephony Service Market Drivers
2.3.3 Cloud Telephony Service Market Challenges
2.3.4 Cloud Telephony Service Market Restraints
3 Competition Landscape by Key Players
3.1 Global Top Cloud Telephony Service Players by Revenue
3.1.1 Global Top Cloud Telephony Service Players by Revenue (2019-2024)
3.1.2 Global Cloud Telephony Service Revenue Market Share by Players (2019-2024)
3.2 Global Cloud Telephony Service Market Share by Company Type (Tier 1, Tier 2, and Tier 3)
3.3 Players Covered: Ranking by Cloud Telephony Service Revenue
3.4 Global Cloud Telephony Service Market Concentration Ratio
3.4.1 Global Cloud Telephony Service Market Concentration Ratio (CR5 and HHI)
3.4.2 Global Top 10 and Top 5 Companies by Cloud Telephony Service Revenue in 2023
3.5 Cloud Telephony Service Key Players Head office and Area Served
3.6 Key Players Cloud Telephony Service Product Solution and Service
3.7 Date of Enter into Cloud Telephony Service Market
3.8 Mergers & Acquisitions, Expansion Plans
4 Cloud Telephony Service Breakdown Data by Type
4.1 Global Cloud Telephony Service Historic Market Size by Type (2019-2024)
4.2 Global Cloud Telephony Service Forecasted Market Size by Type (2025-2030)
5 Cloud Telephony Service Breakdown Data by Application
5.1 Global Cloud Telephony Service Historic Market Size by Application (2019-2024)
5.2 Global Cloud Telephony Service Forecasted Market Size by Application (2025-2030)
6 North America
6.1 North America Cloud Telephony Service Market Size (2019-2030)
6.2 North America Cloud Telephony Service Market Growth Rate by Country: 2019 VS 2023 VS 2030
6.3 North America Cloud Telephony Service Market Size by Country (2019-2024)
6.4 North America Cloud Telephony Service Market Size by Country (2025-2030)
6.5 United States
6.6 Canada
7 Europe
7.1 Europe Cloud Telephony Service Market Size (2019-2030)
7.2 Europe Cloud Telephony Service Market Growth Rate by Country: 2019 VS 2023 VS 2030
7.3 Europe Cloud Telephony Service Market Size by Country (2019-2024)
7.4 Europe Cloud Telephony Service Market Size by Country (2025-2030)
7.5 Germany
7.6 France
7.7 U.K.
7.8 Italy
7.9 Russia
7.10 Nordic Countries
8 Asia-Pacific
8.1 Asia-Pacific Cloud Telephony Service Market Size (2019-2030)
8.2 Asia-Pacific Cloud Telephony Service Market Growth Rate by Region: 2019 VS 2023 VS 2030
8.3 Asia-Pacific Cloud Telephony Service Market Size by Region (2019-2024)
8.4 Asia-Pacific Cloud Telephony Service Market Size by Region (2025-2030)
8.5 China
8.6 Japan
8.7 South Korea
8.8 Southeast Asia
8.9 India
8.10 Australia
9 Latin America
9.1 Latin America Cloud Telephony Service Market Size (2019-2030)
9.2 Latin America Cloud Telephony Service Market Growth Rate by Country: 2019 VS 2023 VS 2030
9.3 Latin America Cloud Telephony Service Market Size by Country (2019-2024)
9.4 Latin America Cloud Telephony Service Market Size by Country (2025-2030)
9.5 Mexico
9.6 Brazil
10 Middle East & Africa
10.1 Middle East & Africa Cloud Telephony Service Market Size (2019-2030)
10.2 Middle East & Africa Cloud Telephony Service Market Growth Rate by Country: 2019 VS 2023 VS 2030
10.3 Middle East & Africa Cloud Telephony Service Market Size by Country (2019-2024)
10.4 Middle East & Africa Cloud Telephony Service Market Size by Country (2025-2030)
10.5 Turkey
10.6 Saudi Arabia
10.7 UAE
11 Key Players Profiles
11.1 8x8
11.1.1 8x8 Company Detail
11.1.2 8x8 Business Overview
11.1.3 8x8 Cloud Telephony Service Introduction
11.1.4 8x8 Revenue in Cloud Telephony Service Business (2019-2024)
11.1.5 8x8 Recent Development
11.2 AVOXI
11.2.1 AVOXI Company Detail
11.2.2 AVOXI Business Overview
11.2.3 AVOXI Cloud Telephony Service Introduction
11.2.4 AVOXI Revenue in Cloud Telephony Service Business (2019-2024)
11.2.5 AVOXI Recent Development
11.3 BroadSoft
11.3.1 BroadSoft Company Detail
11.3.2 BroadSoft Business Overview
11.3.3 BroadSoft Cloud Telephony Service Introduction
11.3.4 BroadSoft Revenue in Cloud Telephony Service Business (2019-2024)
11.3.5 BroadSoft Recent Development
11.4 Cisco
11.4.1 Cisco Company Detail
11.4.2 Cisco Business Overview
11.4.3 Cisco Cloud Telephony Service Introduction
11.4.4 Cisco Revenue in Cloud Telephony Service Business (2019-2024)
11.4.5 Cisco Recent Development
11.5 DIALPAD
11.5.1 DIALPAD Company Detail
11.5.2 DIALPAD Business Overview
11.5.3 DIALPAD Cloud Telephony Service Introduction
11.5.4 DIALPAD Revenue in Cloud Telephony Service Business (2019-2024)
11.5.5 DIALPAD Recent Development
11.6 Exotel
11.6.1 Exotel Company Detail
11.6.2 Exotel Business Overview
11.6.3 Exotel Cloud Telephony Service Introduction
11.6.4 Exotel Revenue in Cloud Telephony Service Business (2019-2024)
11.6.5 Exotel Recent Development
11.7 Go 2 Market
11.7.1 Go 2 Market Company Detail
11.7.2 Go 2 Market Business Overview
11.7.3 Go 2 Market Cloud Telephony Service Introduction
11.7.4 Go 2 Market Revenue in Cloud Telephony Service Business (2019-2024)
11.7.5 Go 2 Market Recent Development
11.8 Knowlarity
11.8.1 Knowlarity Company Detail
11.8.2 Knowlarity Business Overview
11.8.3 Knowlarity Cloud Telephony Service Introduction
11.8.4 Knowlarity Revenue in Cloud Telephony Service Business (2019-2024)
11.8.5 Knowlarity Recent Development
11.9 Lead NXT
11.9.1 Lead NXT Company Detail
11.9.2 Lead NXT Business Overview
11.9.3 Lead NXT Cloud Telephony Service Introduction
11.9.4 Lead NXT Revenue in Cloud Telephony Service Business (2019-2024)
11.9.5 Lead NXT Recent Development
11.10 Megapath
11.10.1 Megapath Company Detail
11.10.2 Megapath Business Overview
11.10.3 Megapath Cloud Telephony Service Introduction
11.10.4 Megapath Revenue in Cloud Telephony Service Business (2019-2024)
11.10.5 Megapath Recent Development
11.11 Microsoft
11.11.1 Microsoft Company Detail
11.11.2 Microsoft Business Overview
11.11.3 Microsoft Cloud Telephony Service Introduction
11.11.4 Microsoft Revenue in Cloud Telephony Service Business (2019-2024)
11.11.5 Microsoft Recent Development
11.12 Mitel
11.12.1 Mitel Company Detail
11.12.2 Mitel Business Overview
11.12.3 Mitel Cloud Telephony Service Introduction
11.12.4 Mitel Revenue in Cloud Telephony Service Business (2019-2024)
11.12.5 Mitel Recent Development
11.13 Natterbox
11.13.1 Natterbox Company Detail
11.13.2 Natterbox Business Overview
11.13.3 Natterbox Cloud Telephony Service Introduction
11.13.4 Natterbox Revenue in Cloud Telephony Service Business (2019-2024)
11.13.5 Natterbox Recent Development
11.14 NetFortis
11.14.1 NetFortis Company Detail
11.14.2 NetFortis Business Overview
11.14.3 NetFortis Cloud Telephony Service Introduction
11.14.4 NetFortis Revenue in Cloud Telephony Service Business (2019-2024)
11.14.5 NetFortis Recent Development
11.15 Nextiva
11.15.1 Nextiva Company Detail
11.15.2 Nextiva Business Overview
11.15.3 Nextiva Cloud Telephony Service Introduction
11.15.4 Nextiva Revenue in Cloud Telephony Service Business (2019-2024)
11.15.5 Nextiva Recent Development
11.16 NFON
11.16.1 NFON Company Detail
11.16.2 NFON Business Overview
11.16.3 NFON Cloud Telephony Service Introduction
11.16.4 NFON Revenue in Cloud Telephony Service Business (2019-2024)
11.16.5 NFON Recent Development
11.17 NovaCloud
11.17.1 NovaCloud Company Detail
11.17.2 NovaCloud Business Overview
11.17.3 NovaCloud Cloud Telephony Service Introduction
11.17.4 NovaCloud Revenue in Cloud Telephony Service Business (2019-2024)
11.17.5 NovaCloud Recent Development
11.18 NTT Communications
11.18.1 NTT Communications Company Detail
11.18.2 NTT Communications Business Overview
11.18.3 NTT Communications Cloud Telephony Service Introduction
11.18.4 NTT Communications Revenue in Cloud Telephony Service Business (2019-2024)
11.18.5 NTT Communications Recent Development
11.19 PortaOne
11.19.1 PortaOne Company Detail
11.19.2 PortaOne Business Overview
11.19.3 PortaOne Cloud Telephony Service Introduction
11.19.4 PortaOne Revenue in Cloud Telephony Service Business (2019-2024)
11.19.5 PortaOne Recent Development
11.20 Redcentric
11.20.1 Redcentric Company Detail
11.20.2 Redcentric Business Overview
11.20.3 Redcentric Cloud Telephony Service Introduction
11.20.4 Redcentric Revenue in Cloud Telephony Service Business (2019-2024)
11.20.5 Redcentric Recent Development
11.21 RingCentral
11.21.1 RingCentral Company Detail
11.21.2 RingCentral Business Overview
11.21.3 RingCentral Cloud Telephony Service Introduction
11.21.4 RingCentral Revenue in Cloud Telephony Service Business (2019-2024)
11.21.5 RingCentral Recent Development
11.22 Singtel
11.22.1 Singtel Company Detail
11.22.2 Singtel Business Overview
11.22.3 Singtel Cloud Telephony Service Introduction
11.22.4 Singtel Revenue in Cloud Telephony Service Business (2019-2024)
11.22.5 Singtel Recent Development
11.23 Solutions Infini
11.23.1 Solutions Infini Company Detail
11.23.2 Solutions Infini Business Overview
11.23.3 Solutions Infini Cloud Telephony Service Introduction
11.23.4 Solutions Infini Revenue in Cloud Telephony Service Business (2019-2024)
11.23.5 Solutions Infini Recent Development
11.24 Telviva
11.24.1 Telviva Company Detail
11.24.2 Telviva Business Overview
11.24.3 Telviva Cloud Telephony Service Introduction
11.24.4 Telviva Revenue in Cloud Telephony Service Business (2019-2024)
11.24.5 Telviva Recent Development
11.25 Tripudio
11.25.1 Tripudio Company Detail
11.25.2 Tripudio Business Overview
11.25.3 Tripudio Cloud Telephony Service Introduction
11.25.4 Tripudio Revenue in Cloud Telephony Service Business (2019-2024)
11.25.5 Tripudio Recent Development
11.26 VoIPStudio
11.26.1 VoIPStudio Company Detail
11.26.2 VoIPStudio Business Overview
11.26.3 VoIPStudio Cloud Telephony Service Introduction
11.26.4 VoIPStudio Revenue in Cloud Telephony Service Business (2019-2024)
11.26.5 VoIPStudio Recent Development
11.27 Intermedia
11.27.1 Intermedia Company Detail
11.27.2 Intermedia Business Overview
11.27.3 Intermedia Cloud Telephony Service Introduction
11.27.4 Intermedia Revenue in Cloud Telephony Service Business (2019-2024)
11.27.5 Intermedia Recent Development
11.28 Vox
11.28.1 Vox Company Detail
11.28.2 Vox Business Overview
11.28.3 Vox Cloud Telephony Service Introduction
11.28.4 Vox Revenue in Cloud Telephony Service Business (2019-2024)
11.28.5 Vox Recent Development
12 Analyst's Viewpoints/Conclusions
13 Appendix
13.1 Research Methodology
13.1.1 Methodology/Research Approach
13.1.2 Data Source
13.2 Disclaimer
13.3 Author Details
Published By : QY Research
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