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Global Complaint Management Software Market Research Report 2024

Global Complaint Management Software Market Research Report 2024

Publishing Date : Feb, 2024

License Type :
 

Report Code : 1900089

No of Pages : 87

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Synopsis

Complaint Management Software is a type of software that helps organizations handle and resolve customer complaints in a timely and efficient manner. Complaint Management Software can also provide features such as complaint tracking, workflow automation, escalation management, reporting and analytics, and customer feedback. Complaint Management Software aims to improve customer satisfaction, loyalty, and retention by addressing their issues and concerns effectively .

The global Complaint Management Software market was valued at US$ 1798 million in 2023 and is anticipated to reach US$ 2852.6 million by 2030, witnessing a CAGR of 6.4% during the forecast period 2024-2030.

The industry trend of Complaint Management Software is expected to witness high growth in the coming years due to the increasing need for effective customer service and complaint resolution. Some of the factors driving the market growth are:

The growing adoption of cloud-based services and mobile devices for complaint management
The rising demand for cost-effective and efficient customer service delivery
The increasing government regulations and standards for complaint handling
The integration of artificial intelligence (AI) and machine learning (ML) technologies to enhance the functionality and usability of complaint management software

This report aims to provide a comprehensive presentation of the global market for Complaint Management Software, with both quantitative and qualitative analysis, to help readers develop business/growth strategies, assess the market competitive situation, analyze their position in the current marketplace, and make informed business decisions regarding Complaint Management Software.

Report Scope

The Complaint Management Software market size, estimations, and forecasts are provided in terms of revenue ($ millions), considering 2023 as the base year, with history and forecast data for the period from 2019 to 2030. This report segments the global Complaint Management Software market comprehensively. Regional market sizes, concerning products by Type, by Application, and by players, are also provided.

For a more in-depth understanding of the market, the report provides profiles of the competitive landscape, key competitors, and their respective market ranks. The report also discusses technological trends and new product developments.

The report will help the Complaint Management Software companies, new entrants, and industry chain related companies in this market with information on the revenues, sales volume, and average price for the overall market and the sub-segments across the different segments, by company, by Type, by Application, and by regions.

Market Segmentation

By Company

  • Zendesk
  • Zoho Desk
  • Freshdesk
  • Instabug
  • Preferred Patron Loyalty
  • i-Sight
  • NABD System
  • Marker.io
  • Katabat
  • eCasework
  • Complaints Pro
  • Intelex
  • Quantivate
  • RingCentral Engage

Segment by Type

  • Cloud Based
  • Web Based

Segment by Application

  • Large Enterprises
  • SMEs

By Region

  • North America (United States, Canada)
  • Europe (Germany, France, U.K., Italy, Netherlands)
  • Asia-Pacific (China, Japan, South Korea, China Taiwan, Southeast Asia, India)
  • Latin America, Middle East & Africa (Latin America, Mexico, Brazil, Turkey)

Chapter Outline

Chapter 1: Introduces the report scope of the report, executive summary of different market segments (by Type, by Application, etc), including the market size of each market segment, future development potential, and so on. It offers a high-level view of the current state of the market and its likely evolution in the short to mid-term, and long term.
Chapter 2: Introduces executive summary of global market size, regional market size, this section also introduces the market dynamics, latest developments of the market, the driving factors and restrictive factors of the market, the challenges and risks faced by companies in the industry, and the analysis of relevant policies in the industry.
Chapter 3: Detailed analysis of Complaint Management Software companies’ competitive landscape, revenue market share, latest development plan, merger, and acquisition information, etc.
Chapter 4: Provides the analysis of various market segments by Type, covering the market size and development potential of each market segment, to help readers find the blue ocean market in different market segments.
Chapter 5: Provides the analysis of various market segments by Application, covering the market size and development potential of each market segment, to help readers find the blue ocean market in different downstream markets.
Chapter 6, 7, 8, 9, 10: North America, Europe, Asia Pacific, Latin America, Middle East and Africa segment by country. It provides a quantitative analysis of the market size and development potential of each region and its main countries and introduces the market development, future development prospects, market space, and capacity of each country in the world.
Chapter 11: Provides profiles of key players, introducing the basic situation of the main companies in the market in detail, including product sales, revenue, price, gross margin, product introduction, recent development, etc.
Chapter 12: The main points and conclusions of the report.

Index

1 Report Overview
1.1 Study Scope
1.2 Market Analysis by Type
1.2.1 Global Complaint Management Software Market Size Growth Rate by Type: 2019 VS 2023 VS 2030
1.2.2 Cloud Based
1.2.3 Web Based
1.3 Market by Application
1.3.1 Global Complaint Management Software Market Growth by Application: 2019 VS 2023 VS 2030
1.3.2 Large Enterprises
1.3.3 SMEs
1.4 Study Objectives
1.5 Years Considered
1.6 Years Considered
2 Global Growth Trends
2.1 Global Complaint Management Software Market Perspective (2019-2030)
2.2 Complaint Management Software Growth Trends by Region
2.2.1 Global Complaint Management Software Market Size by Region: 2019 VS 2023 VS 2030
2.2.2 Complaint Management Software Historic Market Size by Region (2019-2024)
2.2.3 Complaint Management Software Forecasted Market Size by Region (2025-2030)
2.3 Complaint Management Software Market Dynamics
2.3.1 Complaint Management Software Industry Trends
2.3.2 Complaint Management Software Market Drivers
2.3.3 Complaint Management Software Market Challenges
2.3.4 Complaint Management Software Market Restraints
3 Competition Landscape by Key Players
3.1 Global Top Complaint Management Software Players by Revenue
3.1.1 Global Top Complaint Management Software Players by Revenue (2019-2024)
3.1.2 Global Complaint Management Software Revenue Market Share by Players (2019-2024)
3.2 Global Complaint Management Software Market Share by Company Type (Tier 1, Tier 2, and Tier 3)
3.3 Players Covered: Ranking by Complaint Management Software Revenue
3.4 Global Complaint Management Software Market Concentration Ratio
3.4.1 Global Complaint Management Software Market Concentration Ratio (CR5 and HHI)
3.4.2 Global Top 10 and Top 5 Companies by Complaint Management Software Revenue in 2023
3.5 Complaint Management Software Key Players Head office and Area Served
3.6 Key Players Complaint Management Software Product Solution and Service
3.7 Date of Enter into Complaint Management Software Market
3.8 Mergers & Acquisitions, Expansion Plans
4 Complaint Management Software Breakdown Data by Type
4.1 Global Complaint Management Software Historic Market Size by Type (2019-2024)
4.2 Global Complaint Management Software Forecasted Market Size by Type (2025-2030)
5 Complaint Management Software Breakdown Data by Application
5.1 Global Complaint Management Software Historic Market Size by Application (2019-2024)
5.2 Global Complaint Management Software Forecasted Market Size by Application (2025-2030)
6 North America
6.1 North America Complaint Management Software Market Size (2019-2030)
6.2 North America Complaint Management Software Market Growth Rate by Country: 2019 VS 2023 VS 2030
6.3 North America Complaint Management Software Market Size by Country (2019-2024)
6.4 North America Complaint Management Software Market Size by Country (2025-2030)
6.5 United States
6.6 Canada
7 Europe
7.1 Europe Complaint Management Software Market Size (2019-2030)
7.2 Europe Complaint Management Software Market Growth Rate by Country: 2019 VS 2023 VS 2030
7.3 Europe Complaint Management Software Market Size by Country (2019-2024)
7.4 Europe Complaint Management Software Market Size by Country (2025-2030)
7.5 Germany
7.6 France
7.7 U.K.
7.8 Italy
7.9 Russia
7.10 Nordic Countries
8 Asia-Pacific
8.1 Asia-Pacific Complaint Management Software Market Size (2019-2030)
8.2 Asia-Pacific Complaint Management Software Market Growth Rate by Region: 2019 VS 2023 VS 2030
8.3 Asia-Pacific Complaint Management Software Market Size by Region (2019-2024)
8.4 Asia-Pacific Complaint Management Software Market Size by Region (2025-2030)
8.5 China
8.6 Japan
8.7 South Korea
8.8 Southeast Asia
8.9 India
8.10 Australia
9 Latin America
9.1 Latin America Complaint Management Software Market Size (2019-2030)
9.2 Latin America Complaint Management Software Market Growth Rate by Country: 2019 VS 2023 VS 2030
9.3 Latin America Complaint Management Software Market Size by Country (2019-2024)
9.4 Latin America Complaint Management Software Market Size by Country (2025-2030)
9.5 Mexico
9.6 Brazil
10 Middle East & Africa
10.1 Middle East & Africa Complaint Management Software Market Size (2019-2030)
10.2 Middle East & Africa Complaint Management Software Market Growth Rate by Country: 2019 VS 2023 VS 2030
10.3 Middle East & Africa Complaint Management Software Market Size by Country (2019-2024)
10.4 Middle East & Africa Complaint Management Software Market Size by Country (2025-2030)
10.5 Turkey
10.6 Saudi Arabia
10.7 UAE
11 Key Players Profiles
11.1 Zendesk
11.1.1 Zendesk Company Detail
11.1.2 Zendesk Business Overview
11.1.3 Zendesk Complaint Management Software Introduction
11.1.4 Zendesk Revenue in Complaint Management Software Business (2019-2024)
11.1.5 Zendesk Recent Development
11.2 Zoho Desk
11.2.1 Zoho Desk Company Detail
11.2.2 Zoho Desk Business Overview
11.2.3 Zoho Desk Complaint Management Software Introduction
11.2.4 Zoho Desk Revenue in Complaint Management Software Business (2019-2024)
11.2.5 Zoho Desk Recent Development
11.3 Freshdesk
11.3.1 Freshdesk Company Detail
11.3.2 Freshdesk Business Overview
11.3.3 Freshdesk Complaint Management Software Introduction
11.3.4 Freshdesk Revenue in Complaint Management Software Business (2019-2024)
11.3.5 Freshdesk Recent Development
11.4 Instabug
11.4.1 Instabug Company Detail
11.4.2 Instabug Business Overview
11.4.3 Instabug Complaint Management Software Introduction
11.4.4 Instabug Revenue in Complaint Management Software Business (2019-2024)
11.4.5 Instabug Recent Development
11.5 Preferred Patron Loyalty
11.5.1 Preferred Patron Loyalty Company Detail
11.5.2 Preferred Patron Loyalty Business Overview
11.5.3 Preferred Patron Loyalty Complaint Management Software Introduction
11.5.4 Preferred Patron Loyalty Revenue in Complaint Management Software Business (2019-2024)
11.5.5 Preferred Patron Loyalty Recent Development
11.6 i-Sight
11.6.1 i-Sight Company Detail
11.6.2 i-Sight Business Overview
11.6.3 i-Sight Complaint Management Software Introduction
11.6.4 i-Sight Revenue in Complaint Management Software Business (2019-2024)
11.6.5 i-Sight Recent Development
11.7 NABD System
11.7.1 NABD System Company Detail
11.7.2 NABD System Business Overview
11.7.3 NABD System Complaint Management Software Introduction
11.7.4 NABD System Revenue in Complaint Management Software Business (2019-2024)
11.7.5 NABD System Recent Development
11.8 Marker.io
11.8.1 Marker.io Company Detail
11.8.2 Marker.io Business Overview
11.8.3 Marker.io Complaint Management Software Introduction
11.8.4 Marker.io Revenue in Complaint Management Software Business (2019-2024)
11.8.5 Marker.io Recent Development
11.9 Katabat
11.9.1 Katabat Company Detail
11.9.2 Katabat Business Overview
11.9.3 Katabat Complaint Management Software Introduction
11.9.4 Katabat Revenue in Complaint Management Software Business (2019-2024)
11.9.5 Katabat Recent Development
11.10 eCasework
11.10.1 eCasework Company Detail
11.10.2 eCasework Business Overview
11.10.3 eCasework Complaint Management Software Introduction
11.10.4 eCasework Revenue in Complaint Management Software Business (2019-2024)
11.10.5 eCasework Recent Development
11.11 Complaints Pro
11.11.1 Complaints Pro Company Detail
11.11.2 Complaints Pro Business Overview
11.11.3 Complaints Pro Complaint Management Software Introduction
11.11.4 Complaints Pro Revenue in Complaint Management Software Business (2019-2024)
11.11.5 Complaints Pro Recent Development
11.12 Intelex
11.12.1 Intelex Company Detail
11.12.2 Intelex Business Overview
11.12.3 Intelex Complaint Management Software Introduction
11.12.4 Intelex Revenue in Complaint Management Software Business (2019-2024)
11.12.5 Intelex Recent Development
11.13 Quantivate
11.13.1 Quantivate Company Detail
11.13.2 Quantivate Business Overview
11.13.3 Quantivate Complaint Management Software Introduction
11.13.4 Quantivate Revenue in Complaint Management Software Business (2019-2024)
11.13.5 Quantivate Recent Development
11.14 RingCentral Engage
11.14.1 RingCentral Engage Company Detail
11.14.2 RingCentral Engage Business Overview
11.14.3 RingCentral Engage Complaint Management Software Introduction
11.14.4 RingCentral Engage Revenue in Complaint Management Software Business (2019-2024)
11.14.5 RingCentral Engage Recent Development
12 Analyst's Viewpoints/Conclusions
13 Appendix
13.1 Research Methodology
13.1.1 Methodology/Research Approach
13.1.2 Data Source
13.2 Disclaimer
13.3 Author Details

Published By : QY Research

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