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Global Computer Telephony Integration Software Market Research Report 2024
Synopsis
Computer telephony integration, also called computer–telephone integration or CTI, is a common name for any technology that allows interactions on a telephone and a computer to be integrated or coordinated. CTI (Computer Telephony Integration) software enables you to control your phone or phone system from your computer. CTI is often used as a jargon term for describing integrations between a phone system and a customer relationship management (CRM) system that has already been deployed. These integrations add features to enhance both systems and help agents better handle interactions.
The global Computer Telephony Integration Software market was valued at US$ 1730.1 million in 2023 and is anticipated to reach US$ 5649.9 million by 2030, witnessing a CAGR of 18.2% during the forecast period 2024-2030.
From a regional perspective, the US market share is relatively large, accounting for about 29%, and will maintain steady growth in the next few years.
With a market share of about 25%, Europe will continue to play an important role that cannot be ignored. China has about 16 per cent of the market. Major manufacturers are Five9, Salesforce, RingCentral, Twilio, Enghouse Interactive, NewVoiceMedia (Vonage), Genesys, Zendesk, Freshworks, NICE inContact, Nextiva, Talkdesk, Jive Communications (LogMeIn), Ameyo, Aircall, Tenfold, Ozonetel, InGenius, etc. The top three, with about 16% of the market.
This report aims to provide a comprehensive presentation of the global market for Computer Telephony Integration Software, with both quantitative and qualitative analysis, to help readers develop business/growth strategies, assess the market competitive situation, analyze their position in the current marketplace, and make informed business decisions regarding Computer Telephony Integration Software.
Report Scope
The Computer Telephony Integration Software market size, estimations, and forecasts are provided in terms of revenue ($ millions), considering 2023 as the base year, with history and forecast data for the period from 2019 to 2030. This report segments the global Computer Telephony Integration Software market comprehensively. Regional market sizes, concerning products by Type, by Application, and by players, are also provided.
For a more in-depth understanding of the market, the report provides profiles of the competitive landscape, key competitors, and their respective market ranks. The report also discusses technological trends and new product developments.
The report will help the Computer Telephony Integration Software companies, new entrants, and industry chain related companies in this market with information on the revenues, sales volume, and average price for the overall market and the sub-segments across the different segments, by company, by Type, by Application, and by regions.
Market Segmentation
By Company
Five9
Salesforce
RingCentral
Twilio
Enghouse Interactive
NewVoiceMedia (Vonage)
Genesys
Zendesk
Freshworks
NICE inContact
Nextiva
Talkdesk
Jive Communications (LogMeIn)
Ameyo
Aircall
Tenfold
Ozonetel
InGenius
Segment by Type
Cloud Based
On-Premise
Segment by Application
Large Enterprises
SMEs
By Region
North America
United States
Canada
Europe
Germany
France
UK
Italy
Russia
Nordic Countries
Rest of Europe
Asia-Pacific
China
Japan
South Korea
Southeast Asia
India
Australia
Rest of Asia
Latin America
Mexico
Brazil
Rest of Latin America
Middle East & Africa
Turkey
Saudi Arabia
UAE
Rest of MEA
Chapter Outline
Chapter 1: Introduces the report scope of the report, executive summary of different market segments (by Type, by Application, etc), including the market size of each market segment, future development potential, and so on. It offers a high-level view of the current state of the market and its likely evolution in the short to mid-term, and long term.
Chapter 2: Introduces executive summary of global market size, regional market size, this section also introduces the market dynamics, latest developments of the market, the driving factors and restrictive factors of the market, the challenges and risks faced by companies in the industry, and the analysis of relevant policies in the industry.
Chapter 3: Detailed analysis of Computer Telephony Integration Software companies’ competitive landscape, revenue market share, latest development plan, merger, and acquisition information, etc.
Chapter 4: Provides the analysis of various market segments by Type, covering the market size and development potential of each market segment, to help readers find the blue ocean market in different market segments.
Chapter 5: Provides the analysis of various market segments by Application, covering the market size and development potential of each market segment, to help readers find the blue ocean market in different downstream markets.
Chapter 6, 7, 8, 9, 10: North America, Europe, Asia Pacific, Latin America, Middle East and Africa segment by country. It provides a quantitative analysis of the market size and development potential of each region and its main countries and introduces the market development, future development prospects, market space, and capacity of each country in the world.
Chapter 11: Provides profiles of key players, introducing the basic situation of the main companies in the market in detail, including product sales, revenue, price, gross margin, product introduction, recent development, etc.
Chapter 12: The main points and conclusions of the report.
Computer telephony integration, also called computer–telephone integration or CTI, is a common name for any technology that allows interactions on a telephone and a computer to be integrated or coordinated. CTI (Computer Telephony Integration) software enables you to control your phone or phone system from your computer. CTI is often used as a jargon term for describing integrations between a phone system and a customer relationship management (CRM) system that has already been deployed. These integrations add features to enhance both systems and help agents better handle interactions.
The global Computer Telephony Integration Software market was valued at US$ 1730.1 million in 2023 and is anticipated to reach US$ 5649.9 million by 2030, witnessing a CAGR of 18.2% during the forecast period 2024-2030.
From a regional perspective, the US market share is relatively large, accounting for about 29%, and will maintain steady growth in the next few years.
With a market share of about 25%, Europe will continue to play an important role that cannot be ignored. China has about 16 per cent of the market. Major manufacturers are Five9, Salesforce, RingCentral, Twilio, Enghouse Interactive, NewVoiceMedia (Vonage), Genesys, Zendesk, Freshworks, NICE inContact, Nextiva, Talkdesk, Jive Communications (LogMeIn), Ameyo, Aircall, Tenfold, Ozonetel, InGenius, etc. The top three, with about 16% of the market.
This report aims to provide a comprehensive presentation of the global market for Computer Telephony Integration Software, with both quantitative and qualitative analysis, to help readers develop business/growth strategies, assess the market competitive situation, analyze their position in the current marketplace, and make informed business decisions regarding Computer Telephony Integration Software.
Report Scope
The Computer Telephony Integration Software market size, estimations, and forecasts are provided in terms of revenue ($ millions), considering 2023 as the base year, with history and forecast data for the period from 2019 to 2030. This report segments the global Computer Telephony Integration Software market comprehensively. Regional market sizes, concerning products by Type, by Application, and by players, are also provided.
For a more in-depth understanding of the market, the report provides profiles of the competitive landscape, key competitors, and their respective market ranks. The report also discusses technological trends and new product developments.
The report will help the Computer Telephony Integration Software companies, new entrants, and industry chain related companies in this market with information on the revenues, sales volume, and average price for the overall market and the sub-segments across the different segments, by company, by Type, by Application, and by regions.
Market Segmentation
By Company
Five9
Salesforce
RingCentral
Twilio
Enghouse Interactive
NewVoiceMedia (Vonage)
Genesys
Zendesk
Freshworks
NICE inContact
Nextiva
Talkdesk
Jive Communications (LogMeIn)
Ameyo
Aircall
Tenfold
Ozonetel
InGenius
Segment by Type
Cloud Based
On-Premise
Segment by Application
Large Enterprises
SMEs
By Region
North America
United States
Canada
Europe
Germany
France
UK
Italy
Russia
Nordic Countries
Rest of Europe
Asia-Pacific
China
Japan
South Korea
Southeast Asia
India
Australia
Rest of Asia
Latin America
Mexico
Brazil
Rest of Latin America
Middle East & Africa
Turkey
Saudi Arabia
UAE
Rest of MEA
Chapter Outline
Chapter 1: Introduces the report scope of the report, executive summary of different market segments (by Type, by Application, etc), including the market size of each market segment, future development potential, and so on. It offers a high-level view of the current state of the market and its likely evolution in the short to mid-term, and long term.
Chapter 2: Introduces executive summary of global market size, regional market size, this section also introduces the market dynamics, latest developments of the market, the driving factors and restrictive factors of the market, the challenges and risks faced by companies in the industry, and the analysis of relevant policies in the industry.
Chapter 3: Detailed analysis of Computer Telephony Integration Software companies’ competitive landscape, revenue market share, latest development plan, merger, and acquisition information, etc.
Chapter 4: Provides the analysis of various market segments by Type, covering the market size and development potential of each market segment, to help readers find the blue ocean market in different market segments.
Chapter 5: Provides the analysis of various market segments by Application, covering the market size and development potential of each market segment, to help readers find the blue ocean market in different downstream markets.
Chapter 6, 7, 8, 9, 10: North America, Europe, Asia Pacific, Latin America, Middle East and Africa segment by country. It provides a quantitative analysis of the market size and development potential of each region and its main countries and introduces the market development, future development prospects, market space, and capacity of each country in the world.
Chapter 11: Provides profiles of key players, introducing the basic situation of the main companies in the market in detail, including product sales, revenue, price, gross margin, product introduction, recent development, etc.
Chapter 12: The main points and conclusions of the report.
Index1 Report Overview
1.1 Study Scope
1.2 Market Analysis by Type
1.2.1 Global Computer Telephony Integration Software Market Size Growth Rate by Type: 2019 VS 2023 VS 2030
1.2.2 Cloud Based
1.2.3 On-Premise
1.3 Market by Application
1.3.1 Global Computer Telephony Integration Software Market Growth by Application: 2019 VS 2023 VS 2030
1.3.2 Large Enterprises
1.3.3 SMEs
1.4 Study Objectives
1.5 Years Considered
1.6 Years Considered
2 Global Growth Trends
2.1 Global Computer Telephony Integration Software Market Perspective (2019-2030)
2.2 Computer Telephony Integration Software Growth Trends by Region
2.2.1 Global Computer Telephony Integration Software Market Size by Region: 2019 VS 2023 VS 2030
2.2.2 Computer Telephony Integration Software Historic Market Size by Region (2019-2024)
2.2.3 Computer Telephony Integration Software Forecasted Market Size by Region (2025-2030)
2.3 Computer Telephony Integration Software Market Dynamics
2.3.1 Computer Telephony Integration Software Industry Trends
2.3.2 Computer Telephony Integration Software Market Drivers
2.3.3 Computer Telephony Integration Software Market Challenges
2.3.4 Computer Telephony Integration Software Market Restraints
3 Competition Landscape by Key Players
3.1 Global Top Computer Telephony Integration Software Players by Revenue
3.1.1 Global Top Computer Telephony Integration Software Players by Revenue (2019-2024)
3.1.2 Global Computer Telephony Integration Software Revenue Market Share by Players (2019-2024)
3.2 Global Computer Telephony Integration Software Market Share by Company Type (Tier 1, Tier 2, and Tier 3)
3.3 Players Covered: Ranking by Computer Telephony Integration Software Revenue
3.4 Global Computer Telephony Integration Software Market Concentration Ratio
3.4.1 Global Computer Telephony Integration Software Market Concentration Ratio (CR5 and HHI)
3.4.2 Global Top 10 and Top 5 Companies by Computer Telephony Integration Software Revenue in 2023
3.5 Computer Telephony Integration Software Key Players Head office and Area Served
3.6 Key Players Computer Telephony Integration Software Product Solution and Service
3.7 Date of Enter into Computer Telephony Integration Software Market
3.8 Mergers & Acquisitions, Expansion Plans
4 Computer Telephony Integration Software Breakdown Data by Type
4.1 Global Computer Telephony Integration Software Historic Market Size by Type (2019-2024)
4.2 Global Computer Telephony Integration Software Forecasted Market Size by Type (2025-2030)
5 Computer Telephony Integration Software Breakdown Data by Application
5.1 Global Computer Telephony Integration Software Historic Market Size by Application (2019-2024)
5.2 Global Computer Telephony Integration Software Forecasted Market Size by Application (2025-2030)
6 North America
6.1 North America Computer Telephony Integration Software Market Size (2019-2030)
6.2 North America Computer Telephony Integration Software Market Growth Rate by Country: 2019 VS 2023 VS 2030
6.3 North America Computer Telephony Integration Software Market Size by Country (2019-2024)
6.4 North America Computer Telephony Integration Software Market Size by Country (2025-2030)
6.5 United States
6.6 Canada
7 Europe
7.1 Europe Computer Telephony Integration Software Market Size (2019-2030)
7.2 Europe Computer Telephony Integration Software Market Growth Rate by Country: 2019 VS 2023 VS 2030
7.3 Europe Computer Telephony Integration Software Market Size by Country (2019-2024)
7.4 Europe Computer Telephony Integration Software Market Size by Country (2025-2030)
7.5 Germany
7.6 France
7.7 U.K.
7.8 Italy
7.9 Russia
7.10 Nordic Countries
8 Asia-Pacific
8.1 Asia-Pacific Computer Telephony Integration Software Market Size (2019-2030)
8.2 Asia-Pacific Computer Telephony Integration Software Market Growth Rate by Region: 2019 VS 2023 VS 2030
8.3 Asia-Pacific Computer Telephony Integration Software Market Size by Region (2019-2024)
8.4 Asia-Pacific Computer Telephony Integration Software Market Size by Region (2025-2030)
8.5 China
8.6 Japan
8.7 South Korea
8.8 Southeast Asia
8.9 India
8.10 Australia
9 Latin America
9.1 Latin America Computer Telephony Integration Software Market Size (2019-2030)
9.2 Latin America Computer Telephony Integration Software Market Growth Rate by Country: 2019 VS 2023 VS 2030
9.3 Latin America Computer Telephony Integration Software Market Size by Country (2019-2024)
9.4 Latin America Computer Telephony Integration Software Market Size by Country (2025-2030)
9.5 Mexico
9.6 Brazil
10 Middle East & Africa
10.1 Middle East & Africa Computer Telephony Integration Software Market Size (2019-2030)
10.2 Middle East & Africa Computer Telephony Integration Software Market Growth Rate by Country: 2019 VS 2023 VS 2030
10.3 Middle East & Africa Computer Telephony Integration Software Market Size by Country (2019-2024)
10.4 Middle East & Africa Computer Telephony Integration Software Market Size by Country (2025-2030)
10.5 Turkey
10.6 Saudi Arabia
10.7 UAE
11 Key Players Profiles
11.1 Five9
11.1.1 Five9 Company Detail
11.1.2 Five9 Business Overview
11.1.3 Five9 Computer Telephony Integration Software Introduction
11.1.4 Five9 Revenue in Computer Telephony Integration Software Business (2019-2024)
11.1.5 Five9 Recent Development
11.2 Salesforce
11.2.1 Salesforce Company Detail
11.2.2 Salesforce Business Overview
11.2.3 Salesforce Computer Telephony Integration Software Introduction
11.2.4 Salesforce Revenue in Computer Telephony Integration Software Business (2019-2024)
11.2.5 Salesforce Recent Development
11.3 RingCentral
11.3.1 RingCentral Company Detail
11.3.2 RingCentral Business Overview
11.3.3 RingCentral Computer Telephony Integration Software Introduction
11.3.4 RingCentral Revenue in Computer Telephony Integration Software Business (2019-2024)
11.3.5 RingCentral Recent Development
11.4 Twilio
11.4.1 Twilio Company Detail
11.4.2 Twilio Business Overview
11.4.3 Twilio Computer Telephony Integration Software Introduction
11.4.4 Twilio Revenue in Computer Telephony Integration Software Business (2019-2024)
11.4.5 Twilio Recent Development
11.5 Enghouse Interactive
11.5.1 Enghouse Interactive Company Detail
11.5.2 Enghouse Interactive Business Overview
11.5.3 Enghouse Interactive Computer Telephony Integration Software Introduction
11.5.4 Enghouse Interactive Revenue in Computer Telephony Integration Software Business (2019-2024)
11.5.5 Enghouse Interactive Recent Development
11.6 NewVoiceMedia (Vonage)
11.6.1 NewVoiceMedia (Vonage) Company Detail
11.6.2 NewVoiceMedia (Vonage) Business Overview
11.6.3 NewVoiceMedia (Vonage) Computer Telephony Integration Software Introduction
11.6.4 NewVoiceMedia (Vonage) Revenue in Computer Telephony Integration Software Business (2019-2024)
11.6.5 NewVoiceMedia (Vonage) Recent Development
11.7 Genesys
11.7.1 Genesys Company Detail
11.7.2 Genesys Business Overview
11.7.3 Genesys Computer Telephony Integration Software Introduction
11.7.4 Genesys Revenue in Computer Telephony Integration Software Business (2019-2024)
11.7.5 Genesys Recent Development
11.8 Zendesk
11.8.1 Zendesk Company Detail
11.8.2 Zendesk Business Overview
11.8.3 Zendesk Computer Telephony Integration Software Introduction
11.8.4 Zendesk Revenue in Computer Telephony Integration Software Business (2019-2024)
11.8.5 Zendesk Recent Development
11.9 Freshworks
11.9.1 Freshworks Company Detail
11.9.2 Freshworks Business Overview
11.9.3 Freshworks Computer Telephony Integration Software Introduction
11.9.4 Freshworks Revenue in Computer Telephony Integration Software Business (2019-2024)
11.9.5 Freshworks Recent Development
11.10 NICE inContact
11.10.1 NICE inContact Company Detail
11.10.2 NICE inContact Business Overview
11.10.3 NICE inContact Computer Telephony Integration Software Introduction
11.10.4 NICE inContact Revenue in Computer Telephony Integration Software Business (2019-2024)
11.10.5 NICE inContact Recent Development
11.11 Nextiva
11.11.1 Nextiva Company Detail
11.11.2 Nextiva Business Overview
11.11.3 Nextiva Computer Telephony Integration Software Introduction
11.11.4 Nextiva Revenue in Computer Telephony Integration Software Business (2019-2024)
11.11.5 Nextiva Recent Development
11.12 Talkdesk
11.12.1 Talkdesk Company Detail
11.12.2 Talkdesk Business Overview
11.12.3 Talkdesk Computer Telephony Integration Software Introduction
11.12.4 Talkdesk Revenue in Computer Telephony Integration Software Business (2019-2024)
11.12.5 Talkdesk Recent Development
11.13 Jive Communications (LogMeIn)
11.13.1 Jive Communications (LogMeIn) Company Detail
11.13.2 Jive Communications (LogMeIn) Business Overview
11.13.3 Jive Communications (LogMeIn) Computer Telephony Integration Software Introduction
11.13.4 Jive Communications (LogMeIn) Revenue in Computer Telephony Integration Software Business (2019-2024)
11.13.5 Jive Communications (LogMeIn) Recent Development
11.14 Ameyo
11.14.1 Ameyo Company Detail
11.14.2 Ameyo Business Overview
11.14.3 Ameyo Computer Telephony Integration Software Introduction
11.14.4 Ameyo Revenue in Computer Telephony Integration Software Business (2019-2024)
11.14.5 Ameyo Recent Development
11.15 Aircall
11.15.1 Aircall Company Detail
11.15.2 Aircall Business Overview
11.15.3 Aircall Computer Telephony Integration Software Introduction
11.15.4 Aircall Revenue in Computer Telephony Integration Software Business (2019-2024)
11.15.5 Aircall Recent Development
11.16 Tenfold
11.16.1 Tenfold Company Detail
11.16.2 Tenfold Business Overview
11.16.3 Tenfold Computer Telephony Integration Software Introduction
11.16.4 Tenfold Revenue in Computer Telephony Integration Software Business (2019-2024)
11.16.5 Tenfold Recent Development
11.17 Ozonetel
11.17.1 Ozonetel Company Detail
11.17.2 Ozonetel Business Overview
11.17.3 Ozonetel Computer Telephony Integration Software Introduction
11.17.4 Ozonetel Revenue in Computer Telephony Integration Software Business (2019-2024)
11.17.5 Ozonetel Recent Development
11.18 InGenius
11.18.1 InGenius Company Detail
11.18.2 InGenius Business Overview
11.18.3 InGenius Computer Telephony Integration Software Introduction
11.18.4 InGenius Revenue in Computer Telephony Integration Software Business (2019-2024)
11.18.5 InGenius Recent Development
12 Analyst's Viewpoints/Conclusions
13 Appendix
13.1 Research Methodology
13.1.1 Methodology/Research Approach
13.1.2 Data Source
13.2 Disclaimer
13.3 Author Details
Published By : QY Research
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