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Global Contact Center as a Service (CCaaS) Market Research Report 2024

Global Contact Center as a Service (CCaaS) Market Research Report 2024

Publishing Date : Jun, 2023

License Type :
 

Report Code : 1745721

No of Pages : 86

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Synopsis
Contact Center as a Service (CCaaS) is a cloud-based customer experience solution

Global Contact Center as a Service (CCaaS) market is projected to reach US$ 13900 million in 2029, increasing from US$ 4420 million in 2022, with the CAGR of 18.0% during the period of 2023 to 2029. Influencing issues, such as economy environments, COVID-19 and Russia-Ukraine War, have led to great market fluctuations in the past few years and are considered comprehensively in the whole Contact Center as a Service (CCaaS) market research.

Key companies engaged in the Contact Center as a Service (CCaaS) industry include Genesys, Anywhere365 Enterprise Dialogue Management, Computer Talk Technology Inc., 8x8,Inc., Content Guru Limited, Enghouse lnteractive, NICE Systems Ltd., Talkdesk lnc. and Luware AG., etc. Among those companies, the top 3 players guaranteed % supply worldwide in 2022.

When refers to consumption region, % value of Contact Center as a Service (CCaaS) were sold to North America, Europe and Asia Pacific in 2022. Moreover, China, plays a key role in the whole Contact Center as a Service (CCaaS) market and estimated to attract more attentions from industry insiders and investors.

Report Scope

This report, based on historical analysis (2018-2022) and forecast calculation (2023-2029), aims to help readers to get a comprehensive understanding of global Contact Center as a Service (CCaaS) market with multiple angles, which provides sufficient supports to readers’ strategy and decision making.

By Company

  • Genesys
  • Anywhere365 Enterprise Dialogue Management
  • Computer Talk Technology Inc.
  • 8x8,Inc.
  • Content Guru Limited
  • Enghouse lnteractive
  • NICE Systems Ltd.
  • Talkdesk lnc.
  • Luware AG.
  • Evolve Lp

Segment by Type

  • Large Enterprise
  • SME

Segment by Application

  • Government
  • Medical Insurance
  • Retail
  • Other

By Region

  • North America (United States, Canada)
  • Europe (Germany, France, U.K., Italy, Russia, Nordic Countries, Rest of Europe)
  • Asia-Pacific (China, Japan, South Korea,Southeast Asia, India, Australia, Rest of Asia)
  • Latin America (Mexico, Brazil, Rest of Latin America)
  • Middle East & Africa (Turkey, Saudi Arabia, UAE, Rest of MEA)

The Contact Center as a Service (CCaaS) report covers below items:

Chapter 1: Product Basic Information (Definition, Type and Application)
Chapter 2: Global market size, regional market size. Market Opportunities and Challenges
Chapter 3: Companies’ Competition Patterns
Chapter 4: Product Type Analysis
Chapter 5: Product Application Analysis
Chapter 6 to 10: Country Level Value Analysis
Chapter 11: Companies’ Outline
Chapter 12: Market Conclusions
Chapter 13: Research Methodology and Data Source

Index

1 Report Overview
1.1 Study Scope
1.2 Market Analysis by Type
1.2.1 Global Contact Center as a Service (CCaaS) Market Size Growth Rate by Type: 2018 VS 2022 VS 2029
1.2.2 Large Enterprise
1.2.3 SME
1.3 Market by Application
1.3.1 Global Contact Center as a Service (CCaaS) Market Growth by Application: 2018 VS 2022 VS 2029
1.3.2 Government
1.3.3 Medical Insurance
1.3.4 Retail
1.3.5 Other
1.4 Study Objectives
1.5 Years Considered
1.6 Years Considered
2 Global Growth Trends
2.1 Global Contact Center as a Service (CCaaS) Market Perspective (2018-2029)
2.2 Contact Center as a Service (CCaaS) Growth Trends by Region
2.2.1 Global Contact Center as a Service (CCaaS) Market Size by Region: 2018 VS 2022 VS 2029
2.2.2 Contact Center as a Service (CCaaS) Historic Market Size by Region (2018-2023)
2.2.3 Contact Center as a Service (CCaaS) Forecasted Market Size by Region (2024-2029)
2.3 Contact Center as a Service (CCaaS) Market Dynamics
2.3.1 Contact Center as a Service (CCaaS) Industry Trends
2.3.2 Contact Center as a Service (CCaaS) Market Drivers
2.3.3 Contact Center as a Service (CCaaS) Market Challenges
2.3.4 Contact Center as a Service (CCaaS) Market Restraints
3 Competition Landscape by Key Players
3.1 Global Top Contact Center as a Service (CCaaS) Players by Revenue
3.1.1 Global Top Contact Center as a Service (CCaaS) Players by Revenue (2018-2023)
3.1.2 Global Contact Center as a Service (CCaaS) Revenue Market Share by Players (2018-2023)
3.2 Global Contact Center as a Service (CCaaS) Market Share by Company Type (Tier 1, Tier 2, and Tier 3)
3.3 Players Covered: Ranking by Contact Center as a Service (CCaaS) Revenue
3.4 Global Contact Center as a Service (CCaaS) Market Concentration Ratio
3.4.1 Global Contact Center as a Service (CCaaS) Market Concentration Ratio (CR5 and HHI)
3.4.2 Global Top 10 and Top 5 Companies by Contact Center as a Service (CCaaS) Revenue in 2022
3.5 Contact Center as a Service (CCaaS) Key Players Head office and Area Served
3.6 Key Players Contact Center as a Service (CCaaS) Product Solution and Service
3.7 Date of Enter into Contact Center as a Service (CCaaS) Market
3.8 Mergers & Acquisitions, Expansion Plans
4 Contact Center as a Service (CCaaS) Breakdown Data by Type
4.1 Global Contact Center as a Service (CCaaS) Historic Market Size by Type (2018-2023)
4.2 Global Contact Center as a Service (CCaaS) Forecasted Market Size by Type (2024-2029)
5 Contact Center as a Service (CCaaS) Breakdown Data by Application
5.1 Global Contact Center as a Service (CCaaS) Historic Market Size by Application (2018-2023)
5.2 Global Contact Center as a Service (CCaaS) Forecasted Market Size by Application (2024-2029)
6 North America
6.1 North America Contact Center as a Service (CCaaS) Market Size (2018-2029)
6.2 North America Contact Center as a Service (CCaaS) Market Growth Rate by Country: 2018 VS 2022 VS 2029
6.3 North America Contact Center as a Service (CCaaS) Market Size by Country (2018-2023)
6.4 North America Contact Center as a Service (CCaaS) Market Size by Country (2024-2029)
6.5 United States
6.6 Canada
7 Europe
7.1 Europe Contact Center as a Service (CCaaS) Market Size (2018-2029)
7.2 Europe Contact Center as a Service (CCaaS) Market Growth Rate by Country: 2018 VS 2022 VS 2029
7.3 Europe Contact Center as a Service (CCaaS) Market Size by Country (2018-2023)
7.4 Europe Contact Center as a Service (CCaaS) Market Size by Country (2024-2029)
7.5 Germany
7.6 France
7.7 U.K.
7.8 Italy
7.9 Russia
7.10 Nordic Countries
8 Asia-Pacific
8.1 Asia-Pacific Contact Center as a Service (CCaaS) Market Size (2018-2029)
8.2 Asia-Pacific Contact Center as a Service (CCaaS) Market Growth Rate by Region: 2018 VS 2022 VS 2029
8.3 Asia-Pacific Contact Center as a Service (CCaaS) Market Size by Region (2018-2023)
8.4 Asia-Pacific Contact Center as a Service (CCaaS) Market Size by Region (2024-2029)
8.5 China
8.6 Japan
8.7 South Korea
8.8 Southeast Asia
8.9 India
8.10 Australia
9 Latin America
9.1 Latin America Contact Center as a Service (CCaaS) Market Size (2018-2029)
9.2 Latin America Contact Center as a Service (CCaaS) Market Growth Rate by Country: 2018 VS 2022 VS 2029
9.3 Latin America Contact Center as a Service (CCaaS) Market Size by Country (2018-2023)
9.4 Latin America Contact Center as a Service (CCaaS) Market Size by Country (2024-2029)
9.5 Mexico
9.6 Brazil
10 Middle East & Africa
10.1 Middle East & Africa Contact Center as a Service (CCaaS) Market Size (2018-2029)
10.2 Middle East & Africa Contact Center as a Service (CCaaS) Market Growth Rate by Country: 2018 VS 2022 VS 2029
10.3 Middle East & Africa Contact Center as a Service (CCaaS) Market Size by Country (2018-2023)
10.4 Middle East & Africa Contact Center as a Service (CCaaS) Market Size by Country (2024-2029)
10.5 Turkey
10.6 Saudi Arabia
10.7 UAE
11 Key Players Profiles
11.1 Genesys
11.1.1 Genesys Company Detail
11.1.2 Genesys Business Overview
11.1.3 Genesys Contact Center as a Service (CCaaS) Introduction
11.1.4 Genesys Revenue in Contact Center as a Service (CCaaS) Business (2018-2023)
11.1.5 Genesys Recent Development
11.2 Anywhere365 Enterprise Dialogue Management
11.2.1 Anywhere365 Enterprise Dialogue Management Company Detail
11.2.2 Anywhere365 Enterprise Dialogue Management Business Overview
11.2.3 Anywhere365 Enterprise Dialogue Management Contact Center as a Service (CCaaS) Introduction
11.2.4 Anywhere365 Enterprise Dialogue Management Revenue in Contact Center as a Service (CCaaS) Business (2018-2023)
11.2.5 Anywhere365 Enterprise Dialogue Management Recent Development
11.3 Computer Talk Technology Inc.
11.3.1 Computer Talk Technology Inc. Company Detail
11.3.2 Computer Talk Technology Inc. Business Overview
11.3.3 Computer Talk Technology Inc. Contact Center as a Service (CCaaS) Introduction
11.3.4 Computer Talk Technology Inc. Revenue in Contact Center as a Service (CCaaS) Business (2018-2023)
11.3.5 Computer Talk Technology Inc. Recent Development
11.4 8x8,Inc.
11.4.1 8x8,Inc. Company Detail
11.4.2 8x8,Inc. Business Overview
11.4.3 8x8,Inc. Contact Center as a Service (CCaaS) Introduction
11.4.4 8x8,Inc. Revenue in Contact Center as a Service (CCaaS) Business (2018-2023)
11.4.5 8x8,Inc. Recent Development
11.5 Content Guru Limited
11.5.1 Content Guru Limited Company Detail
11.5.2 Content Guru Limited Business Overview
11.5.3 Content Guru Limited Contact Center as a Service (CCaaS) Introduction
11.5.4 Content Guru Limited Revenue in Contact Center as a Service (CCaaS) Business (2018-2023)
11.5.5 Content Guru Limited Recent Development
11.6 Enghouse lnteractive
11.6.1 Enghouse lnteractive Company Detail
11.6.2 Enghouse lnteractive Business Overview
11.6.3 Enghouse lnteractive Contact Center as a Service (CCaaS) Introduction
11.6.4 Enghouse lnteractive Revenue in Contact Center as a Service (CCaaS) Business (2018-2023)
11.6.5 Enghouse lnteractive Recent Development
11.7 NICE Systems Ltd.
11.7.1 NICE Systems Ltd. Company Detail
11.7.2 NICE Systems Ltd. Business Overview
11.7.3 NICE Systems Ltd. Contact Center as a Service (CCaaS) Introduction
11.7.4 NICE Systems Ltd. Revenue in Contact Center as a Service (CCaaS) Business (2018-2023)
11.7.5 NICE Systems Ltd. Recent Development
11.8 Talkdesk lnc.
11.8.1 Talkdesk lnc. Company Detail
11.8.2 Talkdesk lnc. Business Overview
11.8.3 Talkdesk lnc. Contact Center as a Service (CCaaS) Introduction
11.8.4 Talkdesk lnc. Revenue in Contact Center as a Service (CCaaS) Business (2018-2023)
11.8.5 Talkdesk lnc. Recent Development
11.9 Luware AG.
11.9.1 Luware AG. Company Detail
11.9.2 Luware AG. Business Overview
11.9.3 Luware AG. Contact Center as a Service (CCaaS) Introduction
11.9.4 Luware AG. Revenue in Contact Center as a Service (CCaaS) Business (2018-2023)
11.9.5 Luware AG. Recent Development
11.10 Evolve Lp
11.10.1 Evolve Lp Company Detail
11.10.2 Evolve Lp Business Overview
11.10.3 Evolve Lp Contact Center as a Service (CCaaS) Introduction
11.10.4 Evolve Lp Revenue in Contact Center as a Service (CCaaS) Business (2018-2023)
11.10.5 Evolve Lp Recent Development
12 Analyst's Viewpoints/Conclusions
13 Appendix
13.1 Research Methodology
13.1.1 Methodology/Research Approach
13.1.2 Data Source
13.2 Disclaimer
13.3 Author Details

Published By : QY Research

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