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Global Contact Center Operations Software Market Research Report 2024
Synopsis
Contact Center as a Service (CCaaS) is a cloud-based customer experience solution that allows companies to utilize a contact center provider's software. A CCaaS model allows businesses to purchase only the technology they need, which reduces the need for internal IT support.
The global Contact Center Operations Software market was valued at US$ million in 2023 and is anticipated to reach US$ million by 2030, witnessing a CAGR of % during the forecast period 2024-2030.
North American market for Contact Center Operations Software is estimated to increase from $ million in 2023 to reach $ million by 2030, at a CAGR of % during the forecast period of 2024 through 2030.
Asia-Pacific market for Contact Center Operations Software is estimated to increase from $ million in 2023 to reach $ million by 2030, at a CAGR of % during the forecast period of 2024 through 2030.
The global market for Contact Center Operations Software in Telecom & IT is estimated to increase from $ million in 2023 to $ million by 2030, at a CAGR of % during the forecast period of 2024 through 2030.
The major global companies of Contact Center Operations Software include Talkdesk, Genesys, NICE inContact, Dixa, Aircall, UJET, 3CX, CloudTalk and CallTrackingMetrics, etc. In 2023, the world's top three vendors accounted for approximately % of the revenue.
This report aims to provide a comprehensive presentation of the global market for Contact Center Operations Software, with both quantitative and qualitative analysis, to help readers develop business/growth strategies, assess the market competitive situation, analyze their position in the current marketplace, and make informed business decisions regarding Contact Center Operations Software.
Report Scope
The Contact Center Operations Software market size, estimations, and forecasts are provided in terms of revenue ($ millions), considering 2023 as the base year, with history and forecast data for the period from 2019 to 2030. This report segments the global Contact Center Operations Software market comprehensively. Regional market sizes, concerning products by Type, by Application, and by players, are also provided.
For a more in-depth understanding of the market, the report provides profiles of the competitive landscape, key competitors, and their respective market ranks. The report also discusses technological trends and new product developments.
The report will help the Contact Center Operations Software companies, new entrants, and industry chain related companies in this market with information on the revenues, sales volume, and average price for the overall market and the sub-segments across the different segments, by company, by Type, by Application, and by regions.
Market Segmentation
By Company
Talkdesk
Genesys
NICE inContact
Dixa
Aircall
UJET
3CX
CloudTalk
CallTrackingMetrics
Connect First
Five9
Twilio Flex
Five9 IVR
Freshcaller
Zendesk Talk
Avaya Aura
US Claro
Ring Central
Atento
Segment by Type
Onshore Outsourcing
Offshore Outsourcing
Segment by Application
Telecom & IT
BFSI
Healthcare & Life Sciences
Government & Public
Retail & Consumer Goods
Others
By Region
North America
United States
Canada
Europe
Germany
France
UK
Italy
Russia
Nordic Countries
Rest of Europe
Asia-Pacific
China
Japan
South Korea
Southeast Asia
India
Australia
Rest of Asia
Latin America
Mexico
Brazil
Rest of Latin America
Middle East & Africa
Turkey
Saudi Arabia
UAE
Rest of MEA
Chapter Outline
Chapter 1: Introduces the report scope of the report, executive summary of different market segments (by Type, by Application, etc), including the market size of each market segment, future development potential, and so on. It offers a high-level view of the current state of the market and its likely evolution in the short to mid-term, and long term.
Chapter 2: Introduces executive summary of global market size, regional market size, this section also introduces the market dynamics, latest developments of the market, the driving factors and restrictive factors of the market, the challenges and risks faced by companies in the industry, and the analysis of relevant policies in the industry.
Chapter 3: Detailed analysis of Contact Center Operations Software companies’ competitive landscape, revenue market share, latest development plan, merger, and acquisition information, etc.
Chapter 4: Provides the analysis of various market segments by Type, covering the market size and development potential of each market segment, to help readers find the blue ocean market in different market segments.
Chapter 5: Provides the analysis of various market segments by Application, covering the market size and development potential of each market segment, to help readers find the blue ocean market in different downstream markets.
Chapter 6, 7, 8, 9, 10: North America, Europe, Asia Pacific, Latin America, Middle East and Africa segment by country. It provides a quantitative analysis of the market size and development potential of each region and its main countries and introduces the market development, future development prospects, market space, and capacity of each country in the world.
Chapter 11: Provides profiles of key players, introducing the basic situation of the main companies in the market in detail, including product sales, revenue, price, gross margin, product introduction, recent development, etc.
Chapter 12: The main points and conclusions of the report.
Contact Center as a Service (CCaaS) is a cloud-based customer experience solution that allows companies to utilize a contact center provider's software. A CCaaS model allows businesses to purchase only the technology they need, which reduces the need for internal IT support.
The global Contact Center Operations Software market was valued at US$ million in 2023 and is anticipated to reach US$ million by 2030, witnessing a CAGR of % during the forecast period 2024-2030.
North American market for Contact Center Operations Software is estimated to increase from $ million in 2023 to reach $ million by 2030, at a CAGR of % during the forecast period of 2024 through 2030.
Asia-Pacific market for Contact Center Operations Software is estimated to increase from $ million in 2023 to reach $ million by 2030, at a CAGR of % during the forecast period of 2024 through 2030.
The global market for Contact Center Operations Software in Telecom & IT is estimated to increase from $ million in 2023 to $ million by 2030, at a CAGR of % during the forecast period of 2024 through 2030.
The major global companies of Contact Center Operations Software include Talkdesk, Genesys, NICE inContact, Dixa, Aircall, UJET, 3CX, CloudTalk and CallTrackingMetrics, etc. In 2023, the world's top three vendors accounted for approximately % of the revenue.
This report aims to provide a comprehensive presentation of the global market for Contact Center Operations Software, with both quantitative and qualitative analysis, to help readers develop business/growth strategies, assess the market competitive situation, analyze their position in the current marketplace, and make informed business decisions regarding Contact Center Operations Software.
Report Scope
The Contact Center Operations Software market size, estimations, and forecasts are provided in terms of revenue ($ millions), considering 2023 as the base year, with history and forecast data for the period from 2019 to 2030. This report segments the global Contact Center Operations Software market comprehensively. Regional market sizes, concerning products by Type, by Application, and by players, are also provided.
For a more in-depth understanding of the market, the report provides profiles of the competitive landscape, key competitors, and their respective market ranks. The report also discusses technological trends and new product developments.
The report will help the Contact Center Operations Software companies, new entrants, and industry chain related companies in this market with information on the revenues, sales volume, and average price for the overall market and the sub-segments across the different segments, by company, by Type, by Application, and by regions.
Market Segmentation
By Company
Talkdesk
Genesys
NICE inContact
Dixa
Aircall
UJET
3CX
CloudTalk
CallTrackingMetrics
Connect First
Five9
Twilio Flex
Five9 IVR
Freshcaller
Zendesk Talk
Avaya Aura
US Claro
Ring Central
Atento
Segment by Type
Onshore Outsourcing
Offshore Outsourcing
Segment by Application
Telecom & IT
BFSI
Healthcare & Life Sciences
Government & Public
Retail & Consumer Goods
Others
By Region
North America
United States
Canada
Europe
Germany
France
UK
Italy
Russia
Nordic Countries
Rest of Europe
Asia-Pacific
China
Japan
South Korea
Southeast Asia
India
Australia
Rest of Asia
Latin America
Mexico
Brazil
Rest of Latin America
Middle East & Africa
Turkey
Saudi Arabia
UAE
Rest of MEA
Chapter Outline
Chapter 1: Introduces the report scope of the report, executive summary of different market segments (by Type, by Application, etc), including the market size of each market segment, future development potential, and so on. It offers a high-level view of the current state of the market and its likely evolution in the short to mid-term, and long term.
Chapter 2: Introduces executive summary of global market size, regional market size, this section also introduces the market dynamics, latest developments of the market, the driving factors and restrictive factors of the market, the challenges and risks faced by companies in the industry, and the analysis of relevant policies in the industry.
Chapter 3: Detailed analysis of Contact Center Operations Software companies’ competitive landscape, revenue market share, latest development plan, merger, and acquisition information, etc.
Chapter 4: Provides the analysis of various market segments by Type, covering the market size and development potential of each market segment, to help readers find the blue ocean market in different market segments.
Chapter 5: Provides the analysis of various market segments by Application, covering the market size and development potential of each market segment, to help readers find the blue ocean market in different downstream markets.
Chapter 6, 7, 8, 9, 10: North America, Europe, Asia Pacific, Latin America, Middle East and Africa segment by country. It provides a quantitative analysis of the market size and development potential of each region and its main countries and introduces the market development, future development prospects, market space, and capacity of each country in the world.
Chapter 11: Provides profiles of key players, introducing the basic situation of the main companies in the market in detail, including product sales, revenue, price, gross margin, product introduction, recent development, etc.
Chapter 12: The main points and conclusions of the report.
Index1 Report Overview
1.1 Study Scope
1.2 Market Analysis by Type
1.2.1 Global Contact Center Operations Software Market Size Growth Rate by Type: 2019 VS 2023 VS 2030
1.2.2 Onshore Outsourcing
1.2.3 Offshore Outsourcing
1.3 Market by Application
1.3.1 Global Contact Center Operations Software Market Growth by Application: 2019 VS 2023 VS 2030
1.3.2 Telecom & IT
1.3.3 BFSI
1.3.4 Healthcare & Life Sciences
1.3.5 Government & Public
1.3.6 Retail & Consumer Goods
1.3.7 Others
1.4 Study Objectives
1.5 Years Considered
1.6 Years Considered
2 Global Growth Trends
2.1 Global Contact Center Operations Software Market Perspective (2019-2030)
2.2 Contact Center Operations Software Growth Trends by Region
2.2.1 Global Contact Center Operations Software Market Size by Region: 2019 VS 2023 VS 2030
2.2.2 Contact Center Operations Software Historic Market Size by Region (2019-2024)
2.2.3 Contact Center Operations Software Forecasted Market Size by Region (2025-2030)
2.3 Contact Center Operations Software Market Dynamics
2.3.1 Contact Center Operations Software Industry Trends
2.3.2 Contact Center Operations Software Market Drivers
2.3.3 Contact Center Operations Software Market Challenges
2.3.4 Contact Center Operations Software Market Restraints
3 Competition Landscape by Key Players
3.1 Global Top Contact Center Operations Software Players by Revenue
3.1.1 Global Top Contact Center Operations Software Players by Revenue (2019-2024)
3.1.2 Global Contact Center Operations Software Revenue Market Share by Players (2019-2024)
3.2 Global Contact Center Operations Software Market Share by Company Type (Tier 1, Tier 2, and Tier 3)
3.3 Players Covered: Ranking by Contact Center Operations Software Revenue
3.4 Global Contact Center Operations Software Market Concentration Ratio
3.4.1 Global Contact Center Operations Software Market Concentration Ratio (CR5 and HHI)
3.4.2 Global Top 10 and Top 5 Companies by Contact Center Operations Software Revenue in 2023
3.5 Contact Center Operations Software Key Players Head office and Area Served
3.6 Key Players Contact Center Operations Software Product Solution and Service
3.7 Date of Enter into Contact Center Operations Software Market
3.8 Mergers & Acquisitions, Expansion Plans
4 Contact Center Operations Software Breakdown Data by Type
4.1 Global Contact Center Operations Software Historic Market Size by Type (2019-2024)
4.2 Global Contact Center Operations Software Forecasted Market Size by Type (2025-2030)
5 Contact Center Operations Software Breakdown Data by Application
5.1 Global Contact Center Operations Software Historic Market Size by Application (2019-2024)
5.2 Global Contact Center Operations Software Forecasted Market Size by Application (2025-2030)
6 North America
6.1 North America Contact Center Operations Software Market Size (2019-2030)
6.2 North America Contact Center Operations Software Market Growth Rate by Country: 2019 VS 2023 VS 2030
6.3 North America Contact Center Operations Software Market Size by Country (2019-2024)
6.4 North America Contact Center Operations Software Market Size by Country (2025-2030)
6.5 United States
6.6 Canada
7 Europe
7.1 Europe Contact Center Operations Software Market Size (2019-2030)
7.2 Europe Contact Center Operations Software Market Growth Rate by Country: 2019 VS 2023 VS 2030
7.3 Europe Contact Center Operations Software Market Size by Country (2019-2024)
7.4 Europe Contact Center Operations Software Market Size by Country (2025-2030)
7.5 Germany
7.6 France
7.7 U.K.
7.8 Italy
7.9 Russia
7.10 Nordic Countries
8 Asia-Pacific
8.1 Asia-Pacific Contact Center Operations Software Market Size (2019-2030)
8.2 Asia-Pacific Contact Center Operations Software Market Growth Rate by Region: 2019 VS 2023 VS 2030
8.3 Asia-Pacific Contact Center Operations Software Market Size by Region (2019-2024)
8.4 Asia-Pacific Contact Center Operations Software Market Size by Region (2025-2030)
8.5 China
8.6 Japan
8.7 South Korea
8.8 Southeast Asia
8.9 India
8.10 Australia
9 Latin America
9.1 Latin America Contact Center Operations Software Market Size (2019-2030)
9.2 Latin America Contact Center Operations Software Market Growth Rate by Country: 2019 VS 2023 VS 2030
9.3 Latin America Contact Center Operations Software Market Size by Country (2019-2024)
9.4 Latin America Contact Center Operations Software Market Size by Country (2025-2030)
9.5 Mexico
9.6 Brazil
10 Middle East & Africa
10.1 Middle East & Africa Contact Center Operations Software Market Size (2019-2030)
10.2 Middle East & Africa Contact Center Operations Software Market Growth Rate by Country: 2019 VS 2023 VS 2030
10.3 Middle East & Africa Contact Center Operations Software Market Size by Country (2019-2024)
10.4 Middle East & Africa Contact Center Operations Software Market Size by Country (2025-2030)
10.5 Turkey
10.6 Saudi Arabia
10.7 UAE
11 Key Players Profiles
11.1 Talkdesk
11.1.1 Talkdesk Company Detail
11.1.2 Talkdesk Business Overview
11.1.3 Talkdesk Contact Center Operations Software Introduction
11.1.4 Talkdesk Revenue in Contact Center Operations Software Business (2019-2024)
11.1.5 Talkdesk Recent Development
11.2 Genesys
11.2.1 Genesys Company Detail
11.2.2 Genesys Business Overview
11.2.3 Genesys Contact Center Operations Software Introduction
11.2.4 Genesys Revenue in Contact Center Operations Software Business (2019-2024)
11.2.5 Genesys Recent Development
11.3 NICE inContact
11.3.1 NICE inContact Company Detail
11.3.2 NICE inContact Business Overview
11.3.3 NICE inContact Contact Center Operations Software Introduction
11.3.4 NICE inContact Revenue in Contact Center Operations Software Business (2019-2024)
11.3.5 NICE inContact Recent Development
11.4 Dixa
11.4.1 Dixa Company Detail
11.4.2 Dixa Business Overview
11.4.3 Dixa Contact Center Operations Software Introduction
11.4.4 Dixa Revenue in Contact Center Operations Software Business (2019-2024)
11.4.5 Dixa Recent Development
11.5 Aircall
11.5.1 Aircall Company Detail
11.5.2 Aircall Business Overview
11.5.3 Aircall Contact Center Operations Software Introduction
11.5.4 Aircall Revenue in Contact Center Operations Software Business (2019-2024)
11.5.5 Aircall Recent Development
11.6 UJET
11.6.1 UJET Company Detail
11.6.2 UJET Business Overview
11.6.3 UJET Contact Center Operations Software Introduction
11.6.4 UJET Revenue in Contact Center Operations Software Business (2019-2024)
11.6.5 UJET Recent Development
11.7 3CX
11.7.1 3CX Company Detail
11.7.2 3CX Business Overview
11.7.3 3CX Contact Center Operations Software Introduction
11.7.4 3CX Revenue in Contact Center Operations Software Business (2019-2024)
11.7.5 3CX Recent Development
11.8 CloudTalk
11.8.1 CloudTalk Company Detail
11.8.2 CloudTalk Business Overview
11.8.3 CloudTalk Contact Center Operations Software Introduction
11.8.4 CloudTalk Revenue in Contact Center Operations Software Business (2019-2024)
11.8.5 CloudTalk Recent Development
11.9 CallTrackingMetrics
11.9.1 CallTrackingMetrics Company Detail
11.9.2 CallTrackingMetrics Business Overview
11.9.3 CallTrackingMetrics Contact Center Operations Software Introduction
11.9.4 CallTrackingMetrics Revenue in Contact Center Operations Software Business (2019-2024)
11.9.5 CallTrackingMetrics Recent Development
11.10 Connect First
11.10.1 Connect First Company Detail
11.10.2 Connect First Business Overview
11.10.3 Connect First Contact Center Operations Software Introduction
11.10.4 Connect First Revenue in Contact Center Operations Software Business (2019-2024)
11.10.5 Connect First Recent Development
11.11 Five9
11.11.1 Five9 Company Detail
11.11.2 Five9 Business Overview
11.11.3 Five9 Contact Center Operations Software Introduction
11.11.4 Five9 Revenue in Contact Center Operations Software Business (2019-2024)
11.11.5 Five9 Recent Development
11.12 Twilio Flex
11.12.1 Twilio Flex Company Detail
11.12.2 Twilio Flex Business Overview
11.12.3 Twilio Flex Contact Center Operations Software Introduction
11.12.4 Twilio Flex Revenue in Contact Center Operations Software Business (2019-2024)
11.12.5 Twilio Flex Recent Development
11.13 Five9 IVR
11.13.1 Five9 IVR Company Detail
11.13.2 Five9 IVR Business Overview
11.13.3 Five9 IVR Contact Center Operations Software Introduction
11.13.4 Five9 IVR Revenue in Contact Center Operations Software Business (2019-2024)
11.13.5 Five9 IVR Recent Development
11.14 Freshcaller
11.14.1 Freshcaller Company Detail
11.14.2 Freshcaller Business Overview
11.14.3 Freshcaller Contact Center Operations Software Introduction
11.14.4 Freshcaller Revenue in Contact Center Operations Software Business (2019-2024)
11.14.5 Freshcaller Recent Development
11.15 Zendesk Talk
11.15.1 Zendesk Talk Company Detail
11.15.2 Zendesk Talk Business Overview
11.15.3 Zendesk Talk Contact Center Operations Software Introduction
11.15.4 Zendesk Talk Revenue in Contact Center Operations Software Business (2019-2024)
11.15.5 Zendesk Talk Recent Development
11.16 Avaya Aura
11.16.1 Avaya Aura Company Detail
11.16.2 Avaya Aura Business Overview
11.16.3 Avaya Aura Contact Center Operations Software Introduction
11.16.4 Avaya Aura Revenue in Contact Center Operations Software Business (2019-2024)
11.16.5 Avaya Aura Recent Development
11.17 US Claro
11.17.1 US Claro Company Detail
11.17.2 US Claro Business Overview
11.17.3 US Claro Contact Center Operations Software Introduction
11.17.4 US Claro Revenue in Contact Center Operations Software Business (2019-2024)
11.17.5 US Claro Recent Development
11.18 Ring Central
11.18.1 Ring Central Company Detail
11.18.2 Ring Central Business Overview
11.18.3 Ring Central Contact Center Operations Software Introduction
11.18.4 Ring Central Revenue in Contact Center Operations Software Business (2019-2024)
11.18.5 Ring Central Recent Development
11.19 Atento
11.19.1 Atento Company Detail
11.19.2 Atento Business Overview
11.19.3 Atento Contact Center Operations Software Introduction
11.19.4 Atento Revenue in Contact Center Operations Software Business (2019-2024)
11.19.5 Atento Recent Development
12 Analyst's Viewpoints/Conclusions
13 Appendix
13.1 Research Methodology
13.1.1 Methodology/Research Approach
13.1.2 Data Source
13.2 Disclaimer
13.3 Author Details
Published By : QY Research
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