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Global Contact Management Software Market Research Report 2024

Global Contact Management Software Market Research Report 2024

Publishing Date : Jan, 2024

License Type :
 

Report Code : 1720251

No of Pages : 103

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Synopsis

Contact Management Software should be capable of not just storing the details about the pre-existing customers but also performing necessary updates, as well as adding new information about recent customer activities.

The global Contact Management Software market was valued at US$ 8472 million in 2023 and is anticipated to reach US$ 13710 million by 2030, witnessing a CAGR of 6.8% during the forecast period 2024-2030.

Increasingly Sophisticated CRM Systems: Modern CRM systems have increasingly become sophisticated tools that are capable of handling a wide range of customer interactions, from phone calls and emails to social media engagements. As a result, contact management software is increasingly becoming a component of these integrated solutions, as organizations seek to streamline their customer communication and engagement efforts.

Integration of AI and Machine Learning: Contact centers are increasingly utilizing artificial intelligence (AI) and machine learning (ML) capabilities to improve customer service and support. This has opened up new opportunities for contact management software to enhance its functionality and integrate AI/ML-powered features such as chatbots, virtual assistants, and sentiment analysis tools.

Cloud-Based Solutions: Cloud-based contact management software solutions are becoming more popular as they provide organizations with the flexibility, scalability, and cost-efficiency required to manage customer interactions effectively. Cloud-based solutions can be easily customized and integrated with other cloud-based applications, enabling organizations to streamline their customer engagement processes.

This report aims to provide a comprehensive presentation of the global market for Contact Management Software, with both quantitative and qualitative analysis, to help readers develop business/growth strategies, assess the market competitive situation, analyze their position in the current marketplace, and make informed business decisions regarding Contact Management Software.

Report Scope

The Contact Management Software market size, estimations, and forecasts are provided in terms of revenue ($ millions), considering 2023 as the base year, with history and forecast data for the period from 2019 to 2030. This report segments the global Contact Management Software market comprehensively. Regional market sizes, concerning products by Type, by Application, and by players, are also provided.

For a more in-depth understanding of the market, the report provides profiles of the competitive landscape, key competitors, and their respective market ranks. The report also discusses technological trends and new product developments.

The report will help the Contact Management Software companies, new entrants, and industry chain related companies in this market with information on the revenues, sales volume, and average price for the overall market and the sub-segments across the different segments, by company, by Type, by Application, and by regions.

Market Segmentation

By Company

  • Salesforce
  • Zoho
  • Sage
  • OnContact
  • Act
  • Pipedrive
  • SalesNexus
  • NetSuite
  • TeamWox
  • SugarCRM
  • Maximizer CRM
  • Infusionsoft
  • Insightly
  • OfficeClip
  • Freshsales
  • HubSpot Sales
  • InfoFlo
  • Teamgate
  • LeadExec
  • ProWorkflow
  • Chime
  • Google Contacts
  • CoContacts
  • Evercontact
  • Hyperoffice
  • Freshsales CRM

Segment by Type

  • Cloud Based
  • On-Premise

Segment by Application

  • Large Enterprise
  • SMEs

By Region

  • North America (United States, Canada)
  • Europe (Germany, France, U.K., Italy, Russia)
  • Asia-Pacific (China, Japan, South Korea, India, Australia, China Taiwan, Indonesia, Thailand, Malaysia)
  • Latin America (Mexico, Brazil, Argentina)
  • Middle East & Africa (Turkey, Saudi Arabia, UAE)

Chapter Outline

Chapter 1: Introduces the report scope of the report, executive summary of different market segments (by Type, by Application, etc), including the market size of each market segment, future development potential, and so on. It offers a high-level view of the current state of the market and its likely evolution in the short to mid-term, and long term.
Chapter 2: Introduces executive summary of global market size, regional market size, this section also introduces the market dynamics, latest developments of the market, the driving factors and restrictive factors of the market, the challenges and risks faced by companies in the industry, and the analysis of relevant policies in the industry.
Chapter 3: Detailed analysis of Contact Management Software companies’ competitive landscape, revenue market share, latest development plan, merger, and acquisition information, etc.
Chapter 4: Provides the analysis of various market segments by Type, covering the market size and development potential of each market segment, to help readers find the blue ocean market in different market segments.
Chapter 5: Provides the analysis of various market segments by Application, covering the market size and development potential of each market segment, to help readers find the blue ocean market in different downstream markets.
Chapter 6, 7, 8, 9, 10: North America, Europe, Asia Pacific, Latin America, Middle East and Africa segment by country. It provides a quantitative analysis of the market size and development potential of each region and its main countries and introduces the market development, future development prospects, market space, and capacity of each country in the world.
Chapter 11: Provides profiles of key players, introducing the basic situation of the main companies in the market in detail, including product sales, revenue, price, gross margin, product introduction, recent development, etc.
Chapter 12: The main points and conclusions of the report.

Index

1 Report Overview
1.1 Study Scope
1.2 Market Analysis by Type
1.2.1 Global Contact Management Software Market Size Growth Rate by Type: 2019 VS 2023 VS 2030
1.2.2 Cloud Based
1.2.3 On-Premise
1.3 Market by Application
1.3.1 Global Contact Management Software Market Growth by Application: 2019 VS 2023 VS 2030
1.3.2 Large Enterprise
1.3.3 SMEs
1.4 Study Objectives
1.5 Years Considered
1.6 Years Considered
2 Global Growth Trends
2.1 Global Contact Management Software Market Perspective (2019-2030)
2.2 Contact Management Software Growth Trends by Region
2.2.1 Global Contact Management Software Market Size by Region: 2019 VS 2023 VS 2030
2.2.2 Contact Management Software Historic Market Size by Region (2019-2024)
2.2.3 Contact Management Software Forecasted Market Size by Region (2025-2030)
2.3 Contact Management Software Market Dynamics
2.3.1 Contact Management Software Industry Trends
2.3.2 Contact Management Software Market Drivers
2.3.3 Contact Management Software Market Challenges
2.3.4 Contact Management Software Market Restraints
3 Competition Landscape by Key Players
3.1 Global Top Contact Management Software Players by Revenue
3.1.1 Global Top Contact Management Software Players by Revenue (2019-2024)
3.1.2 Global Contact Management Software Revenue Market Share by Players (2019-2024)
3.2 Global Contact Management Software Market Share by Company Type (Tier 1, Tier 2, and Tier 3)
3.3 Players Covered: Ranking by Contact Management Software Revenue
3.4 Global Contact Management Software Market Concentration Ratio
3.4.1 Global Contact Management Software Market Concentration Ratio (CR5 and HHI)
3.4.2 Global Top 10 and Top 5 Companies by Contact Management Software Revenue in 2023
3.5 Contact Management Software Key Players Head office and Area Served
3.6 Key Players Contact Management Software Product Solution and Service
3.7 Date of Enter into Contact Management Software Market
3.8 Mergers & Acquisitions, Expansion Plans
4 Contact Management Software Breakdown Data by Type
4.1 Global Contact Management Software Historic Market Size by Type (2019-2024)
4.2 Global Contact Management Software Forecasted Market Size by Type (2025-2030)
5 Contact Management Software Breakdown Data by Application
5.1 Global Contact Management Software Historic Market Size by Application (2019-2024)
5.2 Global Contact Management Software Forecasted Market Size by Application (2025-2030)
6 North America
6.1 North America Contact Management Software Market Size (2019-2030)
6.2 North America Contact Management Software Market Growth Rate by Country: 2019 VS 2023 VS 2030
6.3 North America Contact Management Software Market Size by Country (2019-2024)
6.4 North America Contact Management Software Market Size by Country (2025-2030)
6.5 United States
6.6 Canada
7 Europe
7.1 Europe Contact Management Software Market Size (2019-2030)
7.2 Europe Contact Management Software Market Growth Rate by Country: 2019 VS 2023 VS 2030
7.3 Europe Contact Management Software Market Size by Country (2019-2024)
7.4 Europe Contact Management Software Market Size by Country (2025-2030)
7.5 Germany
7.6 France
7.7 U.K.
7.8 Italy
7.9 Russia
7.10 Nordic Countries
8 Asia-Pacific
8.1 Asia-Pacific Contact Management Software Market Size (2019-2030)
8.2 Asia-Pacific Contact Management Software Market Growth Rate by Region: 2019 VS 2023 VS 2030
8.3 Asia-Pacific Contact Management Software Market Size by Region (2019-2024)
8.4 Asia-Pacific Contact Management Software Market Size by Region (2025-2030)
8.5 China
8.6 Japan
8.7 South Korea
8.8 Southeast Asia
8.9 India
8.10 Australia
9 Latin America
9.1 Latin America Contact Management Software Market Size (2019-2030)
9.2 Latin America Contact Management Software Market Growth Rate by Country: 2019 VS 2023 VS 2030
9.3 Latin America Contact Management Software Market Size by Country (2019-2024)
9.4 Latin America Contact Management Software Market Size by Country (2025-2030)
9.5 Mexico
9.6 Brazil
10 Middle East & Africa
10.1 Middle East & Africa Contact Management Software Market Size (2019-2030)
10.2 Middle East & Africa Contact Management Software Market Growth Rate by Country: 2019 VS 2023 VS 2030
10.3 Middle East & Africa Contact Management Software Market Size by Country (2019-2024)
10.4 Middle East & Africa Contact Management Software Market Size by Country (2025-2030)
10.5 Turkey
10.6 Saudi Arabia
10.7 UAE
11 Key Players Profiles
11.1 Salesforce
11.1.1 Salesforce Company Detail
11.1.2 Salesforce Business Overview
11.1.3 Salesforce Contact Management Software Introduction
11.1.4 Salesforce Revenue in Contact Management Software Business (2019-2024)
11.1.5 Salesforce Recent Development
11.2 Zoho
11.2.1 Zoho Company Detail
11.2.2 Zoho Business Overview
11.2.3 Zoho Contact Management Software Introduction
11.2.4 Zoho Revenue in Contact Management Software Business (2019-2024)
11.2.5 Zoho Recent Development
11.3 Sage
11.3.1 Sage Company Detail
11.3.2 Sage Business Overview
11.3.3 Sage Contact Management Software Introduction
11.3.4 Sage Revenue in Contact Management Software Business (2019-2024)
11.3.5 Sage Recent Development
11.4 OnContact
11.4.1 OnContact Company Detail
11.4.2 OnContact Business Overview
11.4.3 OnContact Contact Management Software Introduction
11.4.4 OnContact Revenue in Contact Management Software Business (2019-2024)
11.4.5 OnContact Recent Development
11.5 Act
11.5.1 Act Company Detail
11.5.2 Act Business Overview
11.5.3 Act Contact Management Software Introduction
11.5.4 Act Revenue in Contact Management Software Business (2019-2024)
11.5.5 Act Recent Development
11.6 Pipedrive
11.6.1 Pipedrive Company Detail
11.6.2 Pipedrive Business Overview
11.6.3 Pipedrive Contact Management Software Introduction
11.6.4 Pipedrive Revenue in Contact Management Software Business (2019-2024)
11.6.5 Pipedrive Recent Development
11.7 SalesNexus
11.7.1 SalesNexus Company Detail
11.7.2 SalesNexus Business Overview
11.7.3 SalesNexus Contact Management Software Introduction
11.7.4 SalesNexus Revenue in Contact Management Software Business (2019-2024)
11.7.5 SalesNexus Recent Development
11.8 NetSuite
11.8.1 NetSuite Company Detail
11.8.2 NetSuite Business Overview
11.8.3 NetSuite Contact Management Software Introduction
11.8.4 NetSuite Revenue in Contact Management Software Business (2019-2024)
11.8.5 NetSuite Recent Development
11.9 TeamWox
11.9.1 TeamWox Company Detail
11.9.2 TeamWox Business Overview
11.9.3 TeamWox Contact Management Software Introduction
11.9.4 TeamWox Revenue in Contact Management Software Business (2019-2024)
11.9.5 TeamWox Recent Development
11.10 SugarCRM
11.10.1 SugarCRM Company Detail
11.10.2 SugarCRM Business Overview
11.10.3 SugarCRM Contact Management Software Introduction
11.10.4 SugarCRM Revenue in Contact Management Software Business (2019-2024)
11.10.5 SugarCRM Recent Development
11.11 Maximizer CRM
11.11.1 Maximizer CRM Company Detail
11.11.2 Maximizer CRM Business Overview
11.11.3 Maximizer CRM Contact Management Software Introduction
11.11.4 Maximizer CRM Revenue in Contact Management Software Business (2019-2024)
11.11.5 Maximizer CRM Recent Development
11.12 Infusionsoft
11.12.1 Infusionsoft Company Detail
11.12.2 Infusionsoft Business Overview
11.12.3 Infusionsoft Contact Management Software Introduction
11.12.4 Infusionsoft Revenue in Contact Management Software Business (2019-2024)
11.12.5 Infusionsoft Recent Development
11.13 Insightly
11.13.1 Insightly Company Detail
11.13.2 Insightly Business Overview
11.13.3 Insightly Contact Management Software Introduction
11.13.4 Insightly Revenue in Contact Management Software Business (2019-2024)
11.13.5 Insightly Recent Development
11.14 OfficeClip
11.14.1 OfficeClip Company Detail
11.14.2 OfficeClip Business Overview
11.14.3 OfficeClip Contact Management Software Introduction
11.14.4 OfficeClip Revenue in Contact Management Software Business (2019-2024)
11.14.5 OfficeClip Recent Development
11.15 Freshsales
11.15.1 Freshsales Company Detail
11.15.2 Freshsales Business Overview
11.15.3 Freshsales Contact Management Software Introduction
11.15.4 Freshsales Revenue in Contact Management Software Business (2019-2024)
11.15.5 Freshsales Recent Development
11.16 HubSpot Sales
11.16.1 HubSpot Sales Company Detail
11.16.2 HubSpot Sales Business Overview
11.16.3 HubSpot Sales Contact Management Software Introduction
11.16.4 HubSpot Sales Revenue in Contact Management Software Business (2019-2024)
11.16.5 HubSpot Sales Recent Development
11.17 InfoFlo
11.17.1 InfoFlo Company Detail
11.17.2 InfoFlo Business Overview
11.17.3 InfoFlo Contact Management Software Introduction
11.17.4 InfoFlo Revenue in Contact Management Software Business (2019-2024)
11.17.5 InfoFlo Recent Development
11.18 Teamgate
11.18.1 Teamgate Company Detail
11.18.2 Teamgate Business Overview
11.18.3 Teamgate Contact Management Software Introduction
11.18.4 Teamgate Revenue in Contact Management Software Business (2019-2024)
11.18.5 Teamgate Recent Development
11.19 LeadExec
11.19.1 LeadExec Company Detail
11.19.2 LeadExec Business Overview
11.19.3 LeadExec Contact Management Software Introduction
11.19.4 LeadExec Revenue in Contact Management Software Business (2019-2024)
11.19.5 LeadExec Recent Development
11.20 ProWorkflow
11.20.1 ProWorkflow Company Detail
11.20.2 ProWorkflow Business Overview
11.20.3 ProWorkflow Contact Management Software Introduction
11.20.4 ProWorkflow Revenue in Contact Management Software Business (2019-2024)
11.20.5 ProWorkflow Recent Development
11.21 Chime
11.21.1 Chime Company Detail
11.21.2 Chime Business Overview
11.21.3 Chime Contact Management Software Introduction
11.21.4 Chime Revenue in Contact Management Software Business (2019-2024)
11.21.5 Chime Recent Development
11.22 Google Contacts
11.22.1 Google Contacts Company Detail
11.22.2 Google Contacts Business Overview
11.22.3 Google Contacts Contact Management Software Introduction
11.22.4 Google Contacts Revenue in Contact Management Software Business (2019-2024)
11.22.5 Google Contacts Recent Development
11.23 CoContacts
11.23.1 CoContacts Company Detail
11.23.2 CoContacts Business Overview
11.23.3 CoContacts Contact Management Software Introduction
11.23.4 CoContacts Revenue in Contact Management Software Business (2019-2024)
11.23.5 CoContacts Recent Development
11.24 Evercontact
11.24.1 Evercontact Company Detail
11.24.2 Evercontact Business Overview
11.24.3 Evercontact Contact Management Software Introduction
11.24.4 Evercontact Revenue in Contact Management Software Business (2019-2024)
11.24.5 Evercontact Recent Development
11.25 Hyperoffice
11.25.1 Hyperoffice Company Detail
11.25.2 Hyperoffice Business Overview
11.25.3 Hyperoffice Contact Management Software Introduction
11.25.4 Hyperoffice Revenue in Contact Management Software Business (2019-2024)
11.25.5 Hyperoffice Recent Development
11.26 Freshsales CRM
11.26.1 Freshsales CRM Company Detail
11.26.2 Freshsales CRM Business Overview
11.26.3 Freshsales CRM Contact Management Software Introduction
11.26.4 Freshsales CRM Revenue in Contact Management Software Business (2019-2024)
11.26.5 Freshsales CRM Recent Development
12 Analyst's Viewpoints/Conclusions
13 Appendix
13.1 Research Methodology
13.1.1 Methodology/Research Approach
13.1.2 Data Source
13.2 Disclaimer
13.3 Author Details

Published By : QY Research

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