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Global Conversation Intelligence Platform Market Research Report 2024

Global Conversation Intelligence Platform Market Research Report 2024

Publishing Date : Jan, 2024

License Type :
 

Report Code : 1897695

No of Pages : 103

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Synopsis

Conversation Intelligence platforms leverage artificial intelligence, primarily in the forms of machine learning and natural language processing, to extract data from business call recordings.

The call recordings are then pulled into the CI software platform which analyzes and transcribes the conversation. The software identifies who is speaking, when they speak, important keywords and phrases, and pauses in the conversation. All of this is then used to process additional data and determine action items.

The global Conversation Intelligence Platform market was valued at US$ 993.6 million in 2023 and is anticipated to reach US$ 5534.8 million by 2030, witnessing a CAGR of 27.6% during the forecast period 2024-2030.

The top 5 participants in the conversation intelligence platform market are going.io, Chorus. ai (AffectLayer), SalesLoft, CallRail, and Revenue.io, accounting for about 40% of the market share.North America is the largest market, with a share about 38%, followed by Asia Pacific and Europe with the share about 28% and 18%. At present, the intelligent dialogue analysis market mainly takes cloud based as the main product, accounting for about 75% of the market. Its main application areas are large enterprises, with a market share of about 60%.

This report aims to provide a comprehensive presentation of the global market for Conversation Intelligence Platform, with both quantitative and qualitative analysis, to help readers develop business/growth strategies, assess the market competitive situation, analyze their position in the current marketplace, and make informed business decisions regarding Conversation Intelligence Platform.

Report Scope

The Conversation Intelligence Platform market size, estimations, and forecasts are provided in terms of revenue ($ millions), considering 2023 as the base year, with history and forecast data for the period from 2019 to 2030. This report segments the global Conversation Intelligence Platform market comprehensively. Regional market sizes, concerning products by Type, by Application, and by players, are also provided.

For a more in-depth understanding of the market, the report provides profiles of the competitive landscape, key competitors, and their respective market ranks. The report also discusses technological trends and new product developments.

The report will help the Conversation Intelligence Platform companies, new entrants, and industry chain related companies in this market with information on the revenues, sales volume, and average price for the overall market and the sub-segments across the different segments, by company, by Type, by Application, and by regions.

Market Segmentation

By Company

  • Gong.io
  • Chorus.ai (ZoomInfo)
  • SalesLoft
  • CallRail
  • Revenue.io
  • Jiminny
  • Invoca
  • Allego
  • Tethr
  • Observe.ai
  • CallMiner
  • Avoma
  • Mindtickle
  • Salesken
  • baidu
  • Ali cloud
  • tencent
  • huawei
  • Iflytek
  • AI Speech Co., Ltd.
  • BYAI Technology Co., Ltd
  • ZhiZhen smart
  • Shenzhen Zhuiyi Technology Co., Ltd.
  • Nanjing Star Bat Technology Co., Ltd.
  • Zhujian Intelligent Technology (Shanghai) Co., Ltd.

Segment by Type

  • Cloud Based
  • On-premises

Segment by Application

  • Small and Medium Enterprises (SMEs)
  • Large Enterprises

Consumption by Region

  • North America (United States, Canada)
  • Europe (Germany, France, U.K., Italy, Netherlands)
  • Asia-Pacific (China, Japan, South Korea, China Taiwan, Southeast Asia, India)
  • Latin America, Middle East & Africa (Latin America, Mexico, Brazil, Turkey)

Chapter Outline

Chapter 1: Introduces the report scope of the report, executive summary of different market segments (by Type, by Application, etc), including the market size of each market segment, future development potential, and so on. It offers a high-level view of the current state of the market and its likely evolution in the short to mid-term, and long term.
Chapter 2: Introduces executive summary of global market size, regional market size, this section also introduces the market dynamics, latest developments of the market, the driving factors and restrictive factors of the market, the challenges and risks faced by companies in the industry, and the analysis of relevant policies in the industry.
Chapter 3: Detailed analysis of Conversation Intelligence Platform companies’ competitive landscape, revenue market share, latest development plan, merger, and acquisition information, etc.
Chapter 4: Provides the analysis of various market segments by Type, covering the market size and development potential of each market segment, to help readers find the blue ocean market in different market segments.
Chapter 5: Provides the analysis of various market segments by Application, covering the market size and development potential of each market segment, to help readers find the blue ocean market in different downstream markets.
Chapter 6, 7, 8, 9, 10: North America, Europe, Asia Pacific, Latin America, Middle East and Africa segment by country. It provides a quantitative analysis of the market size and development potential of each region and its main countries and introduces the market development, future development prospects, market space, and capacity of each country in the world.
Chapter 11: Provides profiles of key players, introducing the basic situation of the main companies in the market in detail, including product sales, revenue, price, gross margin, product introduction, recent development, etc.
Chapter 12: The main points and conclusions of the report.

Index

1 Report Overview
1.1 Study Scope
1.2 Market Analysis by Type
1.2.1 Global Conversation Intelligence Platform Market Size Growth Rate by Type: 2019 VS 2023 VS 2030
1.2.2 Cloud Based
1.2.3 On-premises
1.3 Market by Application
1.3.1 Global Conversation Intelligence Platform Market Growth by Application: 2019 VS 2023 VS 2030
1.3.2 Small and Medium Enterprises (SMEs)
1.3.3 Large Enterprises
1.4 Study Objectives
1.5 Years Considered
1.6 Years Considered
2 Global Growth Trends
2.1 Global Conversation Intelligence Platform Market Perspective (2019-2030)
2.2 Conversation Intelligence Platform Growth Trends by Region
2.2.1 Global Conversation Intelligence Platform Market Size by Region: 2019 VS 2023 VS 2030
2.2.2 Conversation Intelligence Platform Historic Market Size by Region (2019-2024)
2.2.3 Conversation Intelligence Platform Forecasted Market Size by Region (2025-2030)
2.3 Conversation Intelligence Platform Market Dynamics
2.3.1 Conversation Intelligence Platform Industry Trends
2.3.2 Conversation Intelligence Platform Market Drivers
2.3.3 Conversation Intelligence Platform Market Challenges
2.3.4 Conversation Intelligence Platform Market Restraints
3 Competition Landscape by Key Players
3.1 Global Top Conversation Intelligence Platform Players by Revenue
3.1.1 Global Top Conversation Intelligence Platform Players by Revenue (2019-2024)
3.1.2 Global Conversation Intelligence Platform Revenue Market Share by Players (2019-2024)
3.2 Global Conversation Intelligence Platform Market Share by Company Type (Tier 1, Tier 2, and Tier 3)
3.3 Players Covered: Ranking by Conversation Intelligence Platform Revenue
3.4 Global Conversation Intelligence Platform Market Concentration Ratio
3.4.1 Global Conversation Intelligence Platform Market Concentration Ratio (CR5 and HHI)
3.4.2 Global Top 10 and Top 5 Companies by Conversation Intelligence Platform Revenue in 2023
3.5 Conversation Intelligence Platform Key Players Head office and Area Served
3.6 Key Players Conversation Intelligence Platform Product Solution and Service
3.7 Date of Enter into Conversation Intelligence Platform Market
3.8 Mergers & Acquisitions, Expansion Plans
4 Conversation Intelligence Platform Breakdown Data by Type
4.1 Global Conversation Intelligence Platform Historic Market Size by Type (2019-2024)
4.2 Global Conversation Intelligence Platform Forecasted Market Size by Type (2025-2030)
5 Conversation Intelligence Platform Breakdown Data by Application
5.1 Global Conversation Intelligence Platform Historic Market Size by Application (2019-2024)
5.2 Global Conversation Intelligence Platform Forecasted Market Size by Application (2025-2030)
6 North America
6.1 North America Conversation Intelligence Platform Market Size (2019-2030)
6.2 North America Conversation Intelligence Platform Market Growth Rate by Country: 2019 VS 2023 VS 2030
6.3 North America Conversation Intelligence Platform Market Size by Country (2019-2024)
6.4 North America Conversation Intelligence Platform Market Size by Country (2025-2030)
6.5 United States
6.6 Canada
7 Europe
7.1 Europe Conversation Intelligence Platform Market Size (2019-2030)
7.2 Europe Conversation Intelligence Platform Market Growth Rate by Country: 2019 VS 2023 VS 2030
7.3 Europe Conversation Intelligence Platform Market Size by Country (2019-2024)
7.4 Europe Conversation Intelligence Platform Market Size by Country (2025-2030)
7.5 Germany
7.6 France
7.7 U.K.
7.8 Italy
7.9 Russia
7.10 Nordic Countries
8 Asia-Pacific
8.1 Asia-Pacific Conversation Intelligence Platform Market Size (2019-2030)
8.2 Asia-Pacific Conversation Intelligence Platform Market Growth Rate by Region: 2019 VS 2023 VS 2030
8.3 Asia-Pacific Conversation Intelligence Platform Market Size by Region (2019-2024)
8.4 Asia-Pacific Conversation Intelligence Platform Market Size by Region (2025-2030)
8.5 China
8.6 Japan
8.7 South Korea
8.8 Southeast Asia
8.9 India
8.10 Australia
9 Latin America
9.1 Latin America Conversation Intelligence Platform Market Size (2019-2030)
9.2 Latin America Conversation Intelligence Platform Market Growth Rate by Country: 2019 VS 2023 VS 2030
9.3 Latin America Conversation Intelligence Platform Market Size by Country (2019-2024)
9.4 Latin America Conversation Intelligence Platform Market Size by Country (2025-2030)
9.5 Mexico
9.6 Brazil
10 Middle East & Africa
10.1 Middle East & Africa Conversation Intelligence Platform Market Size (2019-2030)
10.2 Middle East & Africa Conversation Intelligence Platform Market Growth Rate by Country: 2019 VS 2023 VS 2030
10.3 Middle East & Africa Conversation Intelligence Platform Market Size by Country (2019-2024)
10.4 Middle East & Africa Conversation Intelligence Platform Market Size by Country (2025-2030)
10.5 Turkey
10.6 Saudi Arabia
10.7 UAE
11 Key Players Profiles
11.1 Gong.io
11.1.1 Gong.io Company Detail
11.1.2 Gong.io Business Overview
11.1.3 Gong.io Conversation Intelligence Platform Introduction
11.1.4 Gong.io Revenue in Conversation Intelligence Platform Business (2019-2024)
11.1.5 Gong.io Recent Development
11.2 Chorus.ai (ZoomInfo)
11.2.1 Chorus.ai (ZoomInfo) Company Detail
11.2.2 Chorus.ai (ZoomInfo) Business Overview
11.2.3 Chorus.ai (ZoomInfo) Conversation Intelligence Platform Introduction
11.2.4 Chorus.ai (ZoomInfo) Revenue in Conversation Intelligence Platform Business (2019-2024)
11.2.5 Chorus.ai (ZoomInfo) Recent Development
11.3 SalesLoft
11.3.1 SalesLoft Company Detail
11.3.2 SalesLoft Business Overview
11.3.3 SalesLoft Conversation Intelligence Platform Introduction
11.3.4 SalesLoft Revenue in Conversation Intelligence Platform Business (2019-2024)
11.3.5 SalesLoft Recent Development
11.4 CallRail
11.4.1 CallRail Company Detail
11.4.2 CallRail Business Overview
11.4.3 CallRail Conversation Intelligence Platform Introduction
11.4.4 CallRail Revenue in Conversation Intelligence Platform Business (2019-2024)
11.4.5 CallRail Recent Development
11.5 Revenue.io
11.5.1 Revenue.io Company Detail
11.5.2 Revenue.io Business Overview
11.5.3 Revenue.io Conversation Intelligence Platform Introduction
11.5.4 Revenue.io Revenue in Conversation Intelligence Platform Business (2019-2024)
11.5.5 Revenue.io Recent Development
11.6 Jiminny
11.6.1 Jiminny Company Detail
11.6.2 Jiminny Business Overview
11.6.3 Jiminny Conversation Intelligence Platform Introduction
11.6.4 Jiminny Revenue in Conversation Intelligence Platform Business (2019-2024)
11.6.5 Jiminny Recent Development
11.7 Invoca
11.7.1 Invoca Company Detail
11.7.2 Invoca Business Overview
11.7.3 Invoca Conversation Intelligence Platform Introduction
11.7.4 Invoca Revenue in Conversation Intelligence Platform Business (2019-2024)
11.7.5 Invoca Recent Development
11.8 Allego
11.8.1 Allego Company Detail
11.8.2 Allego Business Overview
11.8.3 Allego Conversation Intelligence Platform Introduction
11.8.4 Allego Revenue in Conversation Intelligence Platform Business (2019-2024)
11.8.5 Allego Recent Development
11.9 Tethr
11.9.1 Tethr Company Detail
11.9.2 Tethr Business Overview
11.9.3 Tethr Conversation Intelligence Platform Introduction
11.9.4 Tethr Revenue in Conversation Intelligence Platform Business (2019-2024)
11.9.5 Tethr Recent Development
11.10 Observe.ai
11.10.1 Observe.ai Company Detail
11.10.2 Observe.ai Business Overview
11.10.3 Observe.ai Conversation Intelligence Platform Introduction
11.10.4 Observe.ai Revenue in Conversation Intelligence Platform Business (2019-2024)
11.10.5 Observe.ai Recent Development
11.11 CallMiner
11.11.1 CallMiner Company Detail
11.11.2 CallMiner Business Overview
11.11.3 CallMiner Conversation Intelligence Platform Introduction
11.11.4 CallMiner Revenue in Conversation Intelligence Platform Business (2019-2024)
11.11.5 CallMiner Recent Development
11.12 Avoma
11.12.1 Avoma Company Detail
11.12.2 Avoma Business Overview
11.12.3 Avoma Conversation Intelligence Platform Introduction
11.12.4 Avoma Revenue in Conversation Intelligence Platform Business (2019-2024)
11.12.5 Avoma Recent Development
11.13 Mindtickle
11.13.1 Mindtickle Company Detail
11.13.2 Mindtickle Business Overview
11.13.3 Mindtickle Conversation Intelligence Platform Introduction
11.13.4 Mindtickle Revenue in Conversation Intelligence Platform Business (2019-2024)
11.13.5 Mindtickle Recent Development
11.14 Salesken
11.14.1 Salesken Company Detail
11.14.2 Salesken Business Overview
11.14.3 Salesken Conversation Intelligence Platform Introduction
11.14.4 Salesken Revenue in Conversation Intelligence Platform Business (2019-2024)
11.14.5 Salesken Recent Development
11.15 baidu
11.15.1 baidu Company Detail
11.15.2 baidu Business Overview
11.15.3 baidu Conversation Intelligence Platform Introduction
11.15.4 baidu Revenue in Conversation Intelligence Platform Business (2019-2024)
11.15.5 baidu Recent Development
11.16 Ali cloud
11.16.1 Ali cloud Company Detail
11.16.2 Ali cloud Business Overview
11.16.3 Ali cloud Conversation Intelligence Platform Introduction
11.16.4 Ali cloud Revenue in Conversation Intelligence Platform Business (2019-2024)
11.16.5 Ali cloud Recent Development
11.17 tencent
11.17.1 tencent Company Detail
11.17.2 tencent Business Overview
11.17.3 tencent Conversation Intelligence Platform Introduction
11.17.4 tencent Revenue in Conversation Intelligence Platform Business (2019-2024)
11.17.5 tencent Recent Development
11.18 huawei
11.18.1 huawei Company Detail
11.18.2 huawei Business Overview
11.18.3 huawei Conversation Intelligence Platform Introduction
11.18.4 huawei Revenue in Conversation Intelligence Platform Business (2019-2024)
11.18.5 huawei Recent Development
11.19 Iflytek
11.19.1 Iflytek Company Detail
11.19.2 Iflytek Business Overview
11.19.3 Iflytek Conversation Intelligence Platform Introduction
11.19.4 Iflytek Revenue in Conversation Intelligence Platform Business (2019-2024)
11.19.5 Iflytek Recent Development
11.20 AI Speech Co., Ltd.
11.20.1 AI Speech Co., Ltd. Company Detail
11.20.2 AI Speech Co., Ltd. Business Overview
11.20.3 AI Speech Co., Ltd. Conversation Intelligence Platform Introduction
11.20.4 AI Speech Co., Ltd. Revenue in Conversation Intelligence Platform Business (2019-2024)
11.20.5 AI Speech Co., Ltd. Recent Development
11.21 BYAI Technology Co., Ltd
11.21.1 BYAI Technology Co., Ltd Company Detail
11.21.2 BYAI Technology Co., Ltd Business Overview
11.21.3 BYAI Technology Co., Ltd Conversation Intelligence Platform Introduction
11.21.4 BYAI Technology Co., Ltd Revenue in Conversation Intelligence Platform Business (2019-2024)
11.21.5 BYAI Technology Co., Ltd Recent Development
11.22 ZhiZhen smart
11.22.1 ZhiZhen smart Company Detail
11.22.2 ZhiZhen smart Business Overview
11.22.3 ZhiZhen smart Conversation Intelligence Platform Introduction
11.22.4 ZhiZhen smart Revenue in Conversation Intelligence Platform Business (2019-2024)
11.22.5 ZhiZhen smart Recent Development
11.23 Shenzhen Zhuiyi Technology Co., Ltd.
11.23.1 Shenzhen Zhuiyi Technology Co., Ltd. Company Detail
11.23.2 Shenzhen Zhuiyi Technology Co., Ltd. Business Overview
11.23.3 Shenzhen Zhuiyi Technology Co., Ltd. Conversation Intelligence Platform Introduction
11.23.4 Shenzhen Zhuiyi Technology Co., Ltd. Revenue in Conversation Intelligence Platform Business (2019-2024)
11.23.5 Shenzhen Zhuiyi Technology Co., Ltd. Recent Development
11.24 Nanjing Star Bat Technology Co., Ltd.
11.24.1 Nanjing Star Bat Technology Co., Ltd. Company Detail
11.24.2 Nanjing Star Bat Technology Co., Ltd. Business Overview
11.24.3 Nanjing Star Bat Technology Co., Ltd. Conversation Intelligence Platform Introduction
11.24.4 Nanjing Star Bat Technology Co., Ltd. Revenue in Conversation Intelligence Platform Business (2019-2024)
11.24.5 Nanjing Star Bat Technology Co., Ltd. Recent Development
11.25 Zhujian Intelligent Technology (Shanghai) Co., Ltd.
11.25.1 Zhujian Intelligent Technology (Shanghai) Co., Ltd. Company Detail
11.25.2 Zhujian Intelligent Technology (Shanghai) Co., Ltd. Business Overview
11.25.3 Zhujian Intelligent Technology (Shanghai) Co., Ltd. Conversation Intelligence Platform Introduction
11.25.4 Zhujian Intelligent Technology (Shanghai) Co., Ltd. Revenue in Conversation Intelligence Platform Business (2019-2024)
11.25.5 Zhujian Intelligent Technology (Shanghai) Co., Ltd. Recent Development
12 Analyst's Viewpoints/Conclusions
13 Appendix
13.1 Research Methodology
13.1.1 Methodology/Research Approach
13.1.2 Data Source
13.2 Disclaimer
13.3 Author Details

Published By : QY Research

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