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Global Conversational Intelligence Software Market Research Report 2024
Synopsis
Conversational intelligence software is a type of software that records, transcribes, and analyzes sales calls or other types of conversations. It can identify keywords and topics of conversation, provide statistics and insights, and help users improve their communication skills and outcomes. Conversational intelligence software can be used by businesses to enhance customer service, sales performance, training, and compliance.
The global Conversational Intelligence Software market was valued at US$ 3434 million in 2023 and is anticipated to reach US$ 8312.3 million by 2030, witnessing a CAGR of 13.1% during the forecast period 2024-2030.
The industry trend of conversational intelligence software is expected to be positive and growing in the near future. The main drivers for this growth are the rising demand for AI-powered customer support services, the reduced chatbot development costs, the omnichannel deployment, and the increasing adoption of voice-based assistants. The public sector, healthcare, banking, retail, and e-commerce are some of the industries that are expected to benefit from conversational AI solutions.
This report aims to provide a comprehensive presentation of the global market for Conversational Intelligence Software, with both quantitative and qualitative analysis, to help readers develop business/growth strategies, assess the market competitive situation, analyze their position in the current marketplace, and make informed business decisions regarding Conversational Intelligence Software.
Report Scope
The Conversational Intelligence Software market size, estimations, and forecasts are provided in terms of revenue ($ millions), considering 2023 as the base year, with history and forecast data for the period from 2019 to 2030. This report segments the global Conversational Intelligence Software market comprehensively. Regional market sizes, concerning products by Type, by Application, and by players, are also provided.
For a more in-depth understanding of the market, the report provides profiles of the competitive landscape, key competitors, and their respective market ranks. The report also discusses technological trends and new product developments.
The report will help the Conversational Intelligence Software companies, new entrants, and industry chain related companies in this market with information on the revenues, sales volume, and average price for the overall market and the sub-segments across the different segments, by company, by Type, by Application, and by regions.
Market Segmentation
By Company
SAP
IBM
Microsoft
Ada
Kore.ai
Conversica
LivePerson
Genesys
Boost.ai
Kata.ai
Cognigy
OneReach.ai
Avaamo
Just AI
Kasisto
Active.Ai
Solvvy
Certainly
Hyro
Mindsay
Segment by Type
Cloud Based
Web Based
Segment by Application
Large Enterprises
SMEs
By Region
North America
United States
Canada
Europe
Germany
France
UK
Italy
Russia
Nordic Countries
Rest of Europe
Asia-Pacific
China
Japan
South Korea
Southeast Asia
India
Australia
Rest of Asia
Latin America
Mexico
Brazil
Rest of Latin America
Middle East & Africa
Turkey
Saudi Arabia
UAE
Rest of MEA
Chapter Outline
Chapter 1: Introduces the report scope of the report, executive summary of different market segments (by Type, by Application, etc), including the market size of each market segment, future development potential, and so on. It offers a high-level view of the current state of the market and its likely evolution in the short to mid-term, and long term.
Chapter 2: Introduces executive summary of global market size, regional market size, this section also introduces the market dynamics, latest developments of the market, the driving factors and restrictive factors of the market, the challenges and risks faced by companies in the industry, and the analysis of relevant policies in the industry.
Chapter 3: Detailed analysis of Conversational Intelligence Software companies’ competitive landscape, revenue market share, latest development plan, merger, and acquisition information, etc.
Chapter 4: Provides the analysis of various market segments by Type, covering the market size and development potential of each market segment, to help readers find the blue ocean market in different market segments.
Chapter 5: Provides the analysis of various market segments by Application, covering the market size and development potential of each market segment, to help readers find the blue ocean market in different downstream markets.
Chapter 6, 7, 8, 9, 10: North America, Europe, Asia Pacific, Latin America, Middle East and Africa segment by country. It provides a quantitative analysis of the market size and development potential of each region and its main countries and introduces the market development, future development prospects, market space, and capacity of each country in the world.
Chapter 11: Provides profiles of key players, introducing the basic situation of the main companies in the market in detail, including product sales, revenue, price, gross margin, product introduction, recent development, etc.
Chapter 12: The main points and conclusions of the report.
Conversational intelligence software is a type of software that records, transcribes, and analyzes sales calls or other types of conversations. It can identify keywords and topics of conversation, provide statistics and insights, and help users improve their communication skills and outcomes. Conversational intelligence software can be used by businesses to enhance customer service, sales performance, training, and compliance.
The global Conversational Intelligence Software market was valued at US$ 3434 million in 2023 and is anticipated to reach US$ 8312.3 million by 2030, witnessing a CAGR of 13.1% during the forecast period 2024-2030.
The industry trend of conversational intelligence software is expected to be positive and growing in the near future. The main drivers for this growth are the rising demand for AI-powered customer support services, the reduced chatbot development costs, the omnichannel deployment, and the increasing adoption of voice-based assistants. The public sector, healthcare, banking, retail, and e-commerce are some of the industries that are expected to benefit from conversational AI solutions.
This report aims to provide a comprehensive presentation of the global market for Conversational Intelligence Software, with both quantitative and qualitative analysis, to help readers develop business/growth strategies, assess the market competitive situation, analyze their position in the current marketplace, and make informed business decisions regarding Conversational Intelligence Software.
Report Scope
The Conversational Intelligence Software market size, estimations, and forecasts are provided in terms of revenue ($ millions), considering 2023 as the base year, with history and forecast data for the period from 2019 to 2030. This report segments the global Conversational Intelligence Software market comprehensively. Regional market sizes, concerning products by Type, by Application, and by players, are also provided.
For a more in-depth understanding of the market, the report provides profiles of the competitive landscape, key competitors, and their respective market ranks. The report also discusses technological trends and new product developments.
The report will help the Conversational Intelligence Software companies, new entrants, and industry chain related companies in this market with information on the revenues, sales volume, and average price for the overall market and the sub-segments across the different segments, by company, by Type, by Application, and by regions.
Market Segmentation
By Company
SAP
IBM
Microsoft
Ada
Kore.ai
Conversica
LivePerson
Genesys
Boost.ai
Kata.ai
Cognigy
OneReach.ai
Avaamo
Just AI
Kasisto
Active.Ai
Solvvy
Certainly
Hyro
Mindsay
Segment by Type
Cloud Based
Web Based
Segment by Application
Large Enterprises
SMEs
By Region
North America
United States
Canada
Europe
Germany
France
UK
Italy
Russia
Nordic Countries
Rest of Europe
Asia-Pacific
China
Japan
South Korea
Southeast Asia
India
Australia
Rest of Asia
Latin America
Mexico
Brazil
Rest of Latin America
Middle East & Africa
Turkey
Saudi Arabia
UAE
Rest of MEA
Chapter Outline
Chapter 1: Introduces the report scope of the report, executive summary of different market segments (by Type, by Application, etc), including the market size of each market segment, future development potential, and so on. It offers a high-level view of the current state of the market and its likely evolution in the short to mid-term, and long term.
Chapter 2: Introduces executive summary of global market size, regional market size, this section also introduces the market dynamics, latest developments of the market, the driving factors and restrictive factors of the market, the challenges and risks faced by companies in the industry, and the analysis of relevant policies in the industry.
Chapter 3: Detailed analysis of Conversational Intelligence Software companies’ competitive landscape, revenue market share, latest development plan, merger, and acquisition information, etc.
Chapter 4: Provides the analysis of various market segments by Type, covering the market size and development potential of each market segment, to help readers find the blue ocean market in different market segments.
Chapter 5: Provides the analysis of various market segments by Application, covering the market size and development potential of each market segment, to help readers find the blue ocean market in different downstream markets.
Chapter 6, 7, 8, 9, 10: North America, Europe, Asia Pacific, Latin America, Middle East and Africa segment by country. It provides a quantitative analysis of the market size and development potential of each region and its main countries and introduces the market development, future development prospects, market space, and capacity of each country in the world.
Chapter 11: Provides profiles of key players, introducing the basic situation of the main companies in the market in detail, including product sales, revenue, price, gross margin, product introduction, recent development, etc.
Chapter 12: The main points and conclusions of the report.
Index1 Report Overview
1.1 Study Scope
1.2 Market Analysis by Type
1.2.1 Global Conversational Intelligence Software Market Size Growth Rate by Type: 2019 VS 2023 VS 2030
1.2.2 Cloud Based
1.2.3 Web Based
1.3 Market by Application
1.3.1 Global Conversational Intelligence Software Market Growth by Application: 2019 VS 2023 VS 2030
1.3.2 Large Enterprises
1.3.3 SMEs
1.4 Study Objectives
1.5 Years Considered
1.6 Years Considered
2 Global Growth Trends
2.1 Global Conversational Intelligence Software Market Perspective (2019-2030)
2.2 Conversational Intelligence Software Growth Trends by Region
2.2.1 Global Conversational Intelligence Software Market Size by Region: 2019 VS 2023 VS 2030
2.2.2 Conversational Intelligence Software Historic Market Size by Region (2019-2024)
2.2.3 Conversational Intelligence Software Forecasted Market Size by Region (2025-2030)
2.3 Conversational Intelligence Software Market Dynamics
2.3.1 Conversational Intelligence Software Industry Trends
2.3.2 Conversational Intelligence Software Market Drivers
2.3.3 Conversational Intelligence Software Market Challenges
2.3.4 Conversational Intelligence Software Market Restraints
3 Competition Landscape by Key Players
3.1 Global Top Conversational Intelligence Software Players by Revenue
3.1.1 Global Top Conversational Intelligence Software Players by Revenue (2019-2024)
3.1.2 Global Conversational Intelligence Software Revenue Market Share by Players (2019-2024)
3.2 Global Conversational Intelligence Software Market Share by Company Type (Tier 1, Tier 2, and Tier 3)
3.3 Players Covered: Ranking by Conversational Intelligence Software Revenue
3.4 Global Conversational Intelligence Software Market Concentration Ratio
3.4.1 Global Conversational Intelligence Software Market Concentration Ratio (CR5 and HHI)
3.4.2 Global Top 10 and Top 5 Companies by Conversational Intelligence Software Revenue in 2023
3.5 Conversational Intelligence Software Key Players Head office and Area Served
3.6 Key Players Conversational Intelligence Software Product Solution and Service
3.7 Date of Enter into Conversational Intelligence Software Market
3.8 Mergers & Acquisitions, Expansion Plans
4 Conversational Intelligence Software Breakdown Data by Type
4.1 Global Conversational Intelligence Software Historic Market Size by Type (2019-2024)
4.2 Global Conversational Intelligence Software Forecasted Market Size by Type (2025-2030)
5 Conversational Intelligence Software Breakdown Data by Application
5.1 Global Conversational Intelligence Software Historic Market Size by Application (2019-2024)
5.2 Global Conversational Intelligence Software Forecasted Market Size by Application (2025-2030)
6 North America
6.1 North America Conversational Intelligence Software Market Size (2019-2030)
6.2 North America Conversational Intelligence Software Market Growth Rate by Country: 2019 VS 2023 VS 2030
6.3 North America Conversational Intelligence Software Market Size by Country (2019-2024)
6.4 North America Conversational Intelligence Software Market Size by Country (2025-2030)
6.5 United States
6.6 Canada
7 Europe
7.1 Europe Conversational Intelligence Software Market Size (2019-2030)
7.2 Europe Conversational Intelligence Software Market Growth Rate by Country: 2019 VS 2023 VS 2030
7.3 Europe Conversational Intelligence Software Market Size by Country (2019-2024)
7.4 Europe Conversational Intelligence Software Market Size by Country (2025-2030)
7.5 Germany
7.6 France
7.7 U.K.
7.8 Italy
7.9 Russia
7.10 Nordic Countries
8 Asia-Pacific
8.1 Asia-Pacific Conversational Intelligence Software Market Size (2019-2030)
8.2 Asia-Pacific Conversational Intelligence Software Market Growth Rate by Region: 2019 VS 2023 VS 2030
8.3 Asia-Pacific Conversational Intelligence Software Market Size by Region (2019-2024)
8.4 Asia-Pacific Conversational Intelligence Software Market Size by Region (2025-2030)
8.5 China
8.6 Japan
8.7 South Korea
8.8 Southeast Asia
8.9 India
8.10 Australia
9 Latin America
9.1 Latin America Conversational Intelligence Software Market Size (2019-2030)
9.2 Latin America Conversational Intelligence Software Market Growth Rate by Country: 2019 VS 2023 VS 2030
9.3 Latin America Conversational Intelligence Software Market Size by Country (2019-2024)
9.4 Latin America Conversational Intelligence Software Market Size by Country (2025-2030)
9.5 Mexico
9.6 Brazil
10 Middle East & Africa
10.1 Middle East & Africa Conversational Intelligence Software Market Size (2019-2030)
10.2 Middle East & Africa Conversational Intelligence Software Market Growth Rate by Country: 2019 VS 2023 VS 2030
10.3 Middle East & Africa Conversational Intelligence Software Market Size by Country (2019-2024)
10.4 Middle East & Africa Conversational Intelligence Software Market Size by Country (2025-2030)
10.5 Turkey
10.6 Saudi Arabia
10.7 UAE
11 Key Players Profiles
11.1 SAP
11.1.1 SAP Company Detail
11.1.2 SAP Business Overview
11.1.3 SAP Conversational Intelligence Software Introduction
11.1.4 SAP Revenue in Conversational Intelligence Software Business (2019-2024)
11.1.5 SAP Recent Development
11.2 IBM
11.2.1 IBM Company Detail
11.2.2 IBM Business Overview
11.2.3 IBM Conversational Intelligence Software Introduction
11.2.4 IBM Revenue in Conversational Intelligence Software Business (2019-2024)
11.2.5 IBM Recent Development
11.3 Microsoft
11.3.1 Microsoft Company Detail
11.3.2 Microsoft Business Overview
11.3.3 Microsoft Conversational Intelligence Software Introduction
11.3.4 Microsoft Revenue in Conversational Intelligence Software Business (2019-2024)
11.3.5 Microsoft Recent Development
11.4 Ada
11.4.1 Ada Company Detail
11.4.2 Ada Business Overview
11.4.3 Ada Conversational Intelligence Software Introduction
11.4.4 Ada Revenue in Conversational Intelligence Software Business (2019-2024)
11.4.5 Ada Recent Development
11.5 Kore.ai
11.5.1 Kore.ai Company Detail
11.5.2 Kore.ai Business Overview
11.5.3 Kore.ai Conversational Intelligence Software Introduction
11.5.4 Kore.ai Revenue in Conversational Intelligence Software Business (2019-2024)
11.5.5 Kore.ai Recent Development
11.6 Conversica
11.6.1 Conversica Company Detail
11.6.2 Conversica Business Overview
11.6.3 Conversica Conversational Intelligence Software Introduction
11.6.4 Conversica Revenue in Conversational Intelligence Software Business (2019-2024)
11.6.5 Conversica Recent Development
11.7 LivePerson
11.7.1 LivePerson Company Detail
11.7.2 LivePerson Business Overview
11.7.3 LivePerson Conversational Intelligence Software Introduction
11.7.4 LivePerson Revenue in Conversational Intelligence Software Business (2019-2024)
11.7.5 LivePerson Recent Development
11.8 Genesys
11.8.1 Genesys Company Detail
11.8.2 Genesys Business Overview
11.8.3 Genesys Conversational Intelligence Software Introduction
11.8.4 Genesys Revenue in Conversational Intelligence Software Business (2019-2024)
11.8.5 Genesys Recent Development
11.9 Boost.ai
11.9.1 Boost.ai Company Detail
11.9.2 Boost.ai Business Overview
11.9.3 Boost.ai Conversational Intelligence Software Introduction
11.9.4 Boost.ai Revenue in Conversational Intelligence Software Business (2019-2024)
11.9.5 Boost.ai Recent Development
11.10 Kata.ai
11.10.1 Kata.ai Company Detail
11.10.2 Kata.ai Business Overview
11.10.3 Kata.ai Conversational Intelligence Software Introduction
11.10.4 Kata.ai Revenue in Conversational Intelligence Software Business (2019-2024)
11.10.5 Kata.ai Recent Development
11.11 Cognigy
11.11.1 Cognigy Company Detail
11.11.2 Cognigy Business Overview
11.11.3 Cognigy Conversational Intelligence Software Introduction
11.11.4 Cognigy Revenue in Conversational Intelligence Software Business (2019-2024)
11.11.5 Cognigy Recent Development
11.12 OneReach.ai
11.12.1 OneReach.ai Company Detail
11.12.2 OneReach.ai Business Overview
11.12.3 OneReach.ai Conversational Intelligence Software Introduction
11.12.4 OneReach.ai Revenue in Conversational Intelligence Software Business (2019-2024)
11.12.5 OneReach.ai Recent Development
11.13 Avaamo
11.13.1 Avaamo Company Detail
11.13.2 Avaamo Business Overview
11.13.3 Avaamo Conversational Intelligence Software Introduction
11.13.4 Avaamo Revenue in Conversational Intelligence Software Business (2019-2024)
11.13.5 Avaamo Recent Development
11.14 Just AI
11.14.1 Just AI Company Detail
11.14.2 Just AI Business Overview
11.14.3 Just AI Conversational Intelligence Software Introduction
11.14.4 Just AI Revenue in Conversational Intelligence Software Business (2019-2024)
11.14.5 Just AI Recent Development
11.15 Kasisto
11.15.1 Kasisto Company Detail
11.15.2 Kasisto Business Overview
11.15.3 Kasisto Conversational Intelligence Software Introduction
11.15.4 Kasisto Revenue in Conversational Intelligence Software Business (2019-2024)
11.15.5 Kasisto Recent Development
11.16 Active.Ai
11.16.1 Active.Ai Company Detail
11.16.2 Active.Ai Business Overview
11.16.3 Active.Ai Conversational Intelligence Software Introduction
11.16.4 Active.Ai Revenue in Conversational Intelligence Software Business (2019-2024)
11.16.5 Active.Ai Recent Development
11.17 Solvvy
11.17.1 Solvvy Company Detail
11.17.2 Solvvy Business Overview
11.17.3 Solvvy Conversational Intelligence Software Introduction
11.17.4 Solvvy Revenue in Conversational Intelligence Software Business (2019-2024)
11.17.5 Solvvy Recent Development
11.18 Certainly
11.18.1 Certainly Company Detail
11.18.2 Certainly Business Overview
11.18.3 Certainly Conversational Intelligence Software Introduction
11.18.4 Certainly Revenue in Conversational Intelligence Software Business (2019-2024)
11.18.5 Certainly Recent Development
11.19 Hyro
11.19.1 Hyro Company Detail
11.19.2 Hyro Business Overview
11.19.3 Hyro Conversational Intelligence Software Introduction
11.19.4 Hyro Revenue in Conversational Intelligence Software Business (2019-2024)
11.19.5 Hyro Recent Development
11.20 Mindsay
11.20.1 Mindsay Company Detail
11.20.2 Mindsay Business Overview
11.20.3 Mindsay Conversational Intelligence Software Introduction
11.20.4 Mindsay Revenue in Conversational Intelligence Software Business (2019-2024)
11.20.5 Mindsay Recent Development
12 Analyst's Viewpoints/Conclusions
13 Appendix
13.1 Research Methodology
13.1.1 Methodology/Research Approach
13.1.2 Data Source
13.2 Disclaimer
13.3 Author Details
Published By : QY Research
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