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Global CRM Software Market Research Report 2024

Global CRM Software Market Research Report 2024

Publishing Date : Jan, 2024

License Type :

Report Code : 1714382

No of Pages : 105

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Report Description
Table of Content

Synopsis

CRM stands for Customer Relationship Management. In an organisation, CRM activities are carried out for managing customer-business interaction.

The global CRM Software market was valued at US$ 16140 million in 2023 and is anticipated to reach US$ 21420 million by 2030, witnessing a CAGR of 4.1% during the forecast period 2024-2030.

CRM software plays a key role in managing customer data, business information and helps to maintain an ideal client-business relationship. It also helps in automating the operations related to sales, marketing and customer support. CRM software integrates with the organisation’s CRM activities rendering them measurable in terms of effectiveness.

This report aims to provide a comprehensive presentation of the global market for CRM Software, with both quantitative and qualitative analysis, to help readers develop business/growth strategies, assess the market competitive situation, analyze their position in the current marketplace, and make informed business decisions regarding CRM Software.

Report Scope

The CRM Software market size, estimations, and forecasts are provided in terms of revenue ($ millions), considering 2023 as the base year, with history and forecast data for the period from 2019 to 2030. This report segments the global CRM Software market comprehensively. Regional market sizes, concerning products by Type, by Application, and by players, are also provided.

For a more in-depth understanding of the market, the report provides profiles of the competitive landscape, key competitors, and their respective market ranks. The report also discusses technological trends and new product developments.

The report will help the CRM Software companies, new entrants, and industry chain related companies in this market with information on the revenues, sales volume, and average price for the overall market and the sub-segments across the different segments, by company, by Type, by Application, and by regions.

Market Segmentation

By Company

Oracle
SAP
Salesforce
Microsoft
monday.com
Zendesk
Zoho
Freshworks
Thryv
Pipedrive
Nextiva CRM
Hubspot
ActiveCampaign
Pipeliner
Nimble
Sage
Keap
Insightly
Maximizer Software
Salesboom
SugarCRM
Epsilon
Genesys
Verint

Segment by Type

On-Premise
Cloud Based

Segment by Application

BFSI
Healthcare
Retail
Government
Industrial Manufacturing
Others

By Region

North America (United States, Canada)
Europe (Germany, France, U.K., Italy, Netherlands)
Asia-Pacific (China, Japan, South Korea, China Taiwan, Southeast Asia, India)
Latin America, Middle East & Africa (Latin America, Mexico, Brazil, Turkey)

Chapter Outline

Chapter 1: Introduces the report scope of the report, executive summary of different market segments (by Type, by Application, etc), including the market size of each market segment, future development potential, and so on. It offers a high-level view of the current state of the market and its likely evolution in the short to mid-term, and long term.
Chapter 2: Introduces executive summary of global market size, regional market size, this section also introduces the market dynamics, latest developments of the market, the driving factors and restrictive factors of the market, the challenges and risks faced by companies in the industry, and the analysis of relevant policies in the industry.
Chapter 3: Detailed analysis of CRM Software companies’ competitive landscape, revenue market share, latest development plan, merger, and acquisition information, etc.
Chapter 4: Provides the analysis of various market segments by Type, covering the market size and development potential of each market segment, to help readers find the blue ocean market in different market segments.
Chapter 5: Provides the analysis of various market segments by Application, covering the market size and development potential of each market segment, to help readers find the blue ocean market in different downstream markets.
Chapter 6, 7, 8, 9, 10: North America, Europe, Asia Pacific, Latin America, Middle East and Africa segment by country. It provides a quantitative analysis of the market size and development potential of each region and its main countries and introduces the market development, future development prospects, market space, and capacity of each country in the world.
Chapter 11: Provides profiles of key players, introducing the basic situation of the main companies in the market in detail, including product sales, revenue, price, gross margin, product introduction, recent development, etc.
Chapter 12: The main points and conclusions of the report.

Index

1 Report Overview
1.1 Study Scope
1.2 Market Analysis by Type
1.2.1 Global CRM Software Market Size Growth Rate by Type: 2019 VS 2023 VS 2030
1.2.2 On-Premise
1.2.3 Cloud Based
1.3 Market by Application
1.3.1 Global CRM Software Market Growth by Application: 2019 VS 2023 VS 2030
1.3.2 BFSI
1.3.3 Healthcare
1.3.4 Retail
1.3.5 Government
1.3.6 Industrial Manufacturing
1.3.7 Others
1.4 Study Objectives
1.5 Years Considered
1.6 Years Considered
2 Global Growth Trends
2.1 Global CRM Software Market Perspective (2019-2030)
2.2 CRM Software Growth Trends by Region
2.2.1 Global CRM Software Market Size by Region: 2019 VS 2023 VS 2030
2.2.2 CRM Software Historic Market Size by Region (2019-2024)
2.2.3 CRM Software Forecasted Market Size by Region (2025-2030)
2.3 CRM Software Market Dynamics
2.3.1 CRM Software Industry Trends
2.3.2 CRM Software Market Drivers
2.3.3 CRM Software Market Challenges
2.3.4 CRM Software Market Restraints
3 Competition Landscape by Key Players
3.1 Global Top CRM Software Players by Revenue
3.1.1 Global Top CRM Software Players by Revenue (2019-2024)
3.1.2 Global CRM Software Revenue Market Share by Players (2019-2024)
3.2 Global CRM Software Market Share by Company Type (Tier 1, Tier 2, and Tier 3)
3.3 Players Covered: Ranking by CRM Software Revenue
3.4 Global CRM Software Market Concentration Ratio
3.4.1 Global CRM Software Market Concentration Ratio (CR5 and HHI)
3.4.2 Global Top 10 and Top 5 Companies by CRM Software Revenue in 2023
3.5 CRM Software Key Players Head office and Area Served
3.6 Key Players CRM Software Product Solution and Service
3.7 Date of Enter into CRM Software Market
3.8 Mergers & Acquisitions, Expansion Plans
4 CRM Software Breakdown Data by Type
4.1 Global CRM Software Historic Market Size by Type (2019-2024)
4.2 Global CRM Software Forecasted Market Size by Type (2025-2030)
5 CRM Software Breakdown Data by Application
5.1 Global CRM Software Historic Market Size by Application (2019-2024)
5.2 Global CRM Software Forecasted Market Size by Application (2025-2030)
6 North America
6.1 North America CRM Software Market Size (2019-2030)
6.2 North America CRM Software Market Growth Rate by Country: 2019 VS 2023 VS 2030
6.3 North America CRM Software Market Size by Country (2019-2024)
6.4 North America CRM Software Market Size by Country (2025-2030)
6.5 United States
6.6 Canada
7 Europe
7.1 Europe CRM Software Market Size (2019-2030)
7.2 Europe CRM Software Market Growth Rate by Country: 2019 VS 2023 VS 2030
7.3 Europe CRM Software Market Size by Country (2019-2024)
7.4 Europe CRM Software Market Size by Country (2025-2030)
7.5 Germany
7.6 France
7.7 U.K.
7.8 Italy
7.9 Russia
7.10 Nordic Countries
8 Asia-Pacific
8.1 Asia-Pacific CRM Software Market Size (2019-2030)
8.2 Asia-Pacific CRM Software Market Growth Rate by Region: 2019 VS 2023 VS 2030
8.3 Asia-Pacific CRM Software Market Size by Region (2019-2024)
8.4 Asia-Pacific CRM Software Market Size by Region (2025-2030)
8.5 China
8.6 Japan
8.7 South Korea
8.8 Southeast Asia
8.9 India
8.10 Australia
9 Latin America
9.1 Latin America CRM Software Market Size (2019-2030)
9.2 Latin America CRM Software Market Growth Rate by Country: 2019 VS 2023 VS 2030
9.3 Latin America CRM Software Market Size by Country (2019-2024)
9.4 Latin America CRM Software Market Size by Country (2025-2030)
9.5 Mexico
9.6 Brazil
10 Middle East & Africa
10.1 Middle East & Africa CRM Software Market Size (2019-2030)
10.2 Middle East & Africa CRM Software Market Growth Rate by Country: 2019 VS 2023 VS 2030
10.3 Middle East & Africa CRM Software Market Size by Country (2019-2024)
10.4 Middle East & Africa CRM Software Market Size by Country (2025-2030)
10.5 Turkey
10.6 Saudi Arabia
10.7 UAE
11 Key Players Profiles
11.1 Oracle
11.1.1 Oracle Company Detail
11.1.2 Oracle Business Overview
11.1.3 Oracle CRM Software Introduction
11.1.4 Oracle Revenue in CRM Software Business (2019-2024)
11.1.5 Oracle Recent Development
11.2 SAP
11.2.1 SAP Company Detail
11.2.2 SAP Business Overview
11.2.3 SAP CRM Software Introduction
11.2.4 SAP Revenue in CRM Software Business (2019-2024)
11.2.5 SAP Recent Development
11.3 Salesforce
11.3.1 Salesforce Company Detail
11.3.2 Salesforce Business Overview
11.3.3 Salesforce CRM Software Introduction
11.3.4 Salesforce Revenue in CRM Software Business (2019-2024)
11.3.5 Salesforce Recent Development
11.4 Microsoft
11.4.1 Microsoft Company Detail
11.4.2 Microsoft Business Overview
11.4.3 Microsoft CRM Software Introduction
11.4.4 Microsoft Revenue in CRM Software Business (2019-2024)
11.4.5 Microsoft Recent Development
11.5 monday.com
11.5.1 monday.com Company Detail
11.5.2 monday.com Business Overview
11.5.3 monday.com CRM Software Introduction
11.5.4 monday.com Revenue in CRM Software Business (2019-2024)
11.5.5 monday.com Recent Development
11.6 Zendesk
11.6.1 Zendesk Company Detail
11.6.2 Zendesk Business Overview
11.6.3 Zendesk CRM Software Introduction
11.6.4 Zendesk Revenue in CRM Software Business (2019-2024)
11.6.5 Zendesk Recent Development
11.7 Zoho
11.7.1 Zoho Company Detail
11.7.2 Zoho Business Overview
11.7.3 Zoho CRM Software Introduction
11.7.4 Zoho Revenue in CRM Software Business (2019-2024)
11.7.5 Zoho Recent Development
11.8 Freshworks
11.8.1 Freshworks Company Detail
11.8.2 Freshworks Business Overview
11.8.3 Freshworks CRM Software Introduction
11.8.4 Freshworks Revenue in CRM Software Business (2019-2024)
11.8.5 Freshworks Recent Development
11.9 Thryv
11.9.1 Thryv Company Detail
11.9.2 Thryv Business Overview
11.9.3 Thryv CRM Software Introduction
11.9.4 Thryv Revenue in CRM Software Business (2019-2024)
11.9.5 Thryv Recent Development
11.10 Pipedrive
11.10.1 Pipedrive Company Detail
11.10.2 Pipedrive Business Overview
11.10.3 Pipedrive CRM Software Introduction
11.10.4 Pipedrive Revenue in CRM Software Business (2019-2024)
11.10.5 Pipedrive Recent Development
11.11 Nextiva CRM
11.11.1 Nextiva CRM Company Detail
11.11.2 Nextiva CRM Business Overview
11.11.3 Nextiva CRM CRM Software Introduction
11.11.4 Nextiva CRM Revenue in CRM Software Business (2019-2024)
11.11.5 Nextiva CRM Recent Development
11.12 Hubspot
11.12.1 Hubspot Company Detail
11.12.2 Hubspot Business Overview
11.12.3 Hubspot CRM Software Introduction
11.12.4 Hubspot Revenue in CRM Software Business (2019-2024)
11.12.5 Hubspot Recent Development
11.13 ActiveCampaign
11.13.1 ActiveCampaign Company Detail
11.13.2 ActiveCampaign Business Overview
11.13.3 ActiveCampaign CRM Software Introduction
11.13.4 ActiveCampaign Revenue in CRM Software Business (2019-2024)
11.13.5 ActiveCampaign Recent Development
11.14 Pipeliner
11.14.1 Pipeliner Company Detail
11.14.2 Pipeliner Business Overview
11.14.3 Pipeliner CRM Software Introduction
11.14.4 Pipeliner Revenue in CRM Software Business (2019-2024)
11.14.5 Pipeliner Recent Development
11.15 Nimble
11.15.1 Nimble Company Detail
11.15.2 Nimble Business Overview
11.15.3 Nimble CRM Software Introduction
11.15.4 Nimble Revenue in CRM Software Business (2019-2024)
11.15.5 Nimble Recent Development
11.16 Sage
11.16.1 Sage Company Detail
11.16.2 Sage Business Overview
11.16.3 Sage CRM Software Introduction
11.16.4 Sage Revenue in CRM Software Business (2019-2024)
11.16.5 Sage Recent Development
11.17 Keap
11.17.1 Keap Company Detail
11.17.2 Keap Business Overview
11.17.3 Keap CRM Software Introduction
11.17.4 Keap Revenue in CRM Software Business (2019-2024)
11.17.5 Keap Recent Development
11.18 Insightly
11.18.1 Insightly Company Detail
11.18.2 Insightly Business Overview
11.18.3 Insightly CRM Software Introduction
11.18.4 Insightly Revenue in CRM Software Business (2019-2024)
11.18.5 Insightly Recent Development
11.19 Maximizer Software
11.19.1 Maximizer Software Company Detail
11.19.2 Maximizer Software Business Overview
11.19.3 Maximizer Software CRM Software Introduction
11.19.4 Maximizer Software Revenue in CRM Software Business (2019-2024)
11.19.5 Maximizer Software Recent Development
11.20 Salesboom
11.20.1 Salesboom Company Detail
11.20.2 Salesboom Business Overview
11.20.3 Salesboom CRM Software Introduction
11.20.4 Salesboom Revenue in CRM Software Business (2019-2024)
11.20.5 Salesboom Recent Development
11.21 SugarCRM
11.21.1 SugarCRM Company Detail
11.21.2 SugarCRM Business Overview
11.21.3 SugarCRM CRM Software Introduction
11.21.4 SugarCRM Revenue in CRM Software Business (2019-2024)
11.21.5 SugarCRM Recent Development
11.22 Epsilon
11.22.1 Epsilon Company Detail
11.22.2 Epsilon Business Overview
11.22.3 Epsilon CRM Software Introduction
11.22.4 Epsilon Revenue in CRM Software Business (2019-2024)
11.22.5 Epsilon Recent Development
11.23 Genesys
11.23.1 Genesys Company Detail
11.23.2 Genesys Business Overview
11.23.3 Genesys CRM Software Introduction
11.23.4 Genesys Revenue in CRM Software Business (2019-2024)
11.23.5 Genesys Recent Development
11.24 Verint
11.24.1 Verint Company Detail
11.24.2 Verint Business Overview
11.24.3 Verint CRM Software Introduction
11.24.4 Verint Revenue in CRM Software Business (2019-2024)
11.24.5 Verint Recent Development
12 Analyst's Viewpoints/Conclusions
13 Appendix
13.1 Research Methodology
13.1.1 Methodology/Research Approach
13.1.2 Data Source
13.2 Disclaimer
13.3 Author Details

Published By : QY Research

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