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Global Customer Communications Management (CCM) Software Market Research Report 2024
Synopsis
CM software is defined as both a strategy and a market-fulfilled by applications that improve the creation, delivery, storage and retrieval of outbound and interactive communications. It supports the production of individualized customer messages, marketing collateral, new product introductions and transaction documents. It is a collection of computer programs that composes, personalizes, formats and delivers content acquired from various sources into targeted and relevant electronic and physical communications between an enterprise and its customers, prospective customers and business partners.
The global Customer Communications Management (CCM) Software market was valued at US$ million in 2023 and is anticipated to reach US$ million by 2030, witnessing a CAGR of % during the forecast period 2024-2030.
The Global Mobile Economy Development Report 2023 released by GSMA Intelligence pointed out that by the end of 2022, the number of global mobile users would exceed 5.4 billion. The mobile ecosystem supports 16 million jobs directly and 12 million jobs indirectly.
According to our Communications Research Centre, in 2022, the global communication equipment was valued at US$ 100 billion. The U.S. and China are powerhouses in the manufacture of communications equipment. According to data from the Ministry of Industry and Information Technology of China, the cumulative revenue of telecommunications services in 2022 was ¥1.58 trillion, an increase of 8% over the previous year. The total amount of telecommunications business calculated at the price of the previous year reached ¥1.75 trillion, a year-on-year increase of 21.3%. In the same year, the fixed Internet broadband access business revenue was ¥240.2 billion, an increase of 7.1% over the previous year, and its proportion in the telecommunications business revenue decreased from 15.3% in the previous year to 15.2%, driving the telecommunications business revenue to increase by 1.1 percentage points.
This report aims to provide a comprehensive presentation of the global market for Customer Communications Management (CCM) Software, with both quantitative and qualitative analysis, to help readers develop business/growth strategies, assess the market competitive situation, analyze their position in the current marketplace, and make informed business decisions regarding Customer Communications Management (CCM) Software.
Report Scope
The Customer Communications Management (CCM) Software market size, estimations, and forecasts are provided in terms of revenue ($ millions), considering 2023 as the base year, with history and forecast data for the period from 2019 to 2030. This report segments the global Customer Communications Management (CCM) Software market comprehensively. Regional market sizes, concerning products by Type, by Application, and by players, are also provided.
For a more in-depth understanding of the market, the report provides profiles of the competitive landscape, key competitors, and their respective market ranks. The report also discusses technological trends and new product developments.
The report will help the Customer Communications Management (CCM) Software companies, new entrants, and industry chain related companies in this market with information on the revenues, sales volume, and average price for the overall market and the sub-segments across the different segments, by company, by Type, by Application, and by regions.
Market Segmentation
By Company
Quadient
Elixir Technologies
HP Inc
Messagepoint
Objectif Lune
Isis Papyrus
OpenText
Smart Communications
Adobe
Lexmark
Striata
Inventive designers
Xerox
Segment by Type
Cloud-Based
On-Premises
Segment by Application
Large Enterprises(1000+ Users)
Medium-Sized Enterprise(499-1000 Users)
Small Enterprises(1-499 Users)
By Region
North America
United States
Canada
Europe
Germany
France
UK
Italy
Russia
Nordic Countries
Rest of Europe
Asia-Pacific
China
Japan
South Korea
Southeast Asia
India
Australia
Rest of Asia
Latin America
Mexico
Brazil
Rest of Latin America
Middle East & Africa
Turkey
Saudi Arabia
UAE
Rest of MEA
Chapter Outline
Chapter 1: Introduces the report scope of the report, executive summary of different market segments (by Type, by Application, etc), including the market size of each market segment, future development potential, and so on. It offers a high-level view of the current state of the market and its likely evolution in the short to mid-term, and long term.
Chapter 2: Introduces executive summary of global market size, regional market size, this section also introduces the market dynamics, latest developments of the market, the driving factors and restrictive factors of the market, the challenges and risks faced by companies in the industry, and the analysis of relevant policies in the industry.
Chapter 3: Detailed analysis of Customer Communications Management (CCM) Software companies’ competitive landscape, revenue market share, latest development plan, merger, and acquisition information, etc.
Chapter 4: Provides the analysis of various market segments by Type, covering the market size and development potential of each market segment, to help readers find the blue ocean market in different market segments.
Chapter 5: Provides the analysis of various market segments by Application, covering the market size and development potential of each market segment, to help readers find the blue ocean market in different downstream markets.
Chapter 6, 7, 8, 9, 10: North America, Europe, Asia Pacific, Latin America, Middle East and Africa segment by country. It provides a quantitative analysis of the market size and development potential of each region and its main countries and introduces the market development, future development prospects, market space, and capacity of each country in the world.
Chapter 11: Provides profiles of key players, introducing the basic situation of the main companies in the market in detail, including product sales, revenue, price, gross margin, product introduction, recent development, etc.
Chapter 12: The main points and conclusions of the report.
CM software is defined as both a strategy and a market-fulfilled by applications that improve the creation, delivery, storage and retrieval of outbound and interactive communications. It supports the production of individualized customer messages, marketing collateral, new product introductions and transaction documents. It is a collection of computer programs that composes, personalizes, formats and delivers content acquired from various sources into targeted and relevant electronic and physical communications between an enterprise and its customers, prospective customers and business partners.
The global Customer Communications Management (CCM) Software market was valued at US$ million in 2023 and is anticipated to reach US$ million by 2030, witnessing a CAGR of % during the forecast period 2024-2030.
The Global Mobile Economy Development Report 2023 released by GSMA Intelligence pointed out that by the end of 2022, the number of global mobile users would exceed 5.4 billion. The mobile ecosystem supports 16 million jobs directly and 12 million jobs indirectly.
According to our Communications Research Centre, in 2022, the global communication equipment was valued at US$ 100 billion. The U.S. and China are powerhouses in the manufacture of communications equipment. According to data from the Ministry of Industry and Information Technology of China, the cumulative revenue of telecommunications services in 2022 was ¥1.58 trillion, an increase of 8% over the previous year. The total amount of telecommunications business calculated at the price of the previous year reached ¥1.75 trillion, a year-on-year increase of 21.3%. In the same year, the fixed Internet broadband access business revenue was ¥240.2 billion, an increase of 7.1% over the previous year, and its proportion in the telecommunications business revenue decreased from 15.3% in the previous year to 15.2%, driving the telecommunications business revenue to increase by 1.1 percentage points.
This report aims to provide a comprehensive presentation of the global market for Customer Communications Management (CCM) Software, with both quantitative and qualitative analysis, to help readers develop business/growth strategies, assess the market competitive situation, analyze their position in the current marketplace, and make informed business decisions regarding Customer Communications Management (CCM) Software.
Report Scope
The Customer Communications Management (CCM) Software market size, estimations, and forecasts are provided in terms of revenue ($ millions), considering 2023 as the base year, with history and forecast data for the period from 2019 to 2030. This report segments the global Customer Communications Management (CCM) Software market comprehensively. Regional market sizes, concerning products by Type, by Application, and by players, are also provided.
For a more in-depth understanding of the market, the report provides profiles of the competitive landscape, key competitors, and their respective market ranks. The report also discusses technological trends and new product developments.
The report will help the Customer Communications Management (CCM) Software companies, new entrants, and industry chain related companies in this market with information on the revenues, sales volume, and average price for the overall market and the sub-segments across the different segments, by company, by Type, by Application, and by regions.
Market Segmentation
By Company
Quadient
Elixir Technologies
HP Inc
Messagepoint
Objectif Lune
Isis Papyrus
OpenText
Smart Communications
Adobe
Lexmark
Striata
Inventive designers
Xerox
Segment by Type
Cloud-Based
On-Premises
Segment by Application
Large Enterprises(1000+ Users)
Medium-Sized Enterprise(499-1000 Users)
Small Enterprises(1-499 Users)
By Region
North America
United States
Canada
Europe
Germany
France
UK
Italy
Russia
Nordic Countries
Rest of Europe
Asia-Pacific
China
Japan
South Korea
Southeast Asia
India
Australia
Rest of Asia
Latin America
Mexico
Brazil
Rest of Latin America
Middle East & Africa
Turkey
Saudi Arabia
UAE
Rest of MEA
Chapter Outline
Chapter 1: Introduces the report scope of the report, executive summary of different market segments (by Type, by Application, etc), including the market size of each market segment, future development potential, and so on. It offers a high-level view of the current state of the market and its likely evolution in the short to mid-term, and long term.
Chapter 2: Introduces executive summary of global market size, regional market size, this section also introduces the market dynamics, latest developments of the market, the driving factors and restrictive factors of the market, the challenges and risks faced by companies in the industry, and the analysis of relevant policies in the industry.
Chapter 3: Detailed analysis of Customer Communications Management (CCM) Software companies’ competitive landscape, revenue market share, latest development plan, merger, and acquisition information, etc.
Chapter 4: Provides the analysis of various market segments by Type, covering the market size and development potential of each market segment, to help readers find the blue ocean market in different market segments.
Chapter 5: Provides the analysis of various market segments by Application, covering the market size and development potential of each market segment, to help readers find the blue ocean market in different downstream markets.
Chapter 6, 7, 8, 9, 10: North America, Europe, Asia Pacific, Latin America, Middle East and Africa segment by country. It provides a quantitative analysis of the market size and development potential of each region and its main countries and introduces the market development, future development prospects, market space, and capacity of each country in the world.
Chapter 11: Provides profiles of key players, introducing the basic situation of the main companies in the market in detail, including product sales, revenue, price, gross margin, product introduction, recent development, etc.
Chapter 12: The main points and conclusions of the report.
Index1 Report Overview
1.1 Study Scope
1.2 Market Analysis by Type
1.2.1 Global Customer Communications Management (CCM) Software Market Size Growth Rate by Type: 2019 VS 2023 VS 2030
1.2.2 Cloud-Based
1.2.3 On-Premises
1.3 Market by Application
1.3.1 Global Customer Communications Management (CCM) Software Market Growth by Application: 2019 VS 2023 VS 2030
1.3.2 Large Enterprises(1000+ Users)
1.3.3 Medium-Sized Enterprise(499-1000 Users)
1.3.4 Small Enterprises(1-499 Users)
1.4 Study Objectives
1.5 Years Considered
1.6 Years Considered
2 Global Growth Trends
2.1 Global Customer Communications Management (CCM) Software Market Perspective (2019-2030)
2.2 Customer Communications Management (CCM) Software Growth Trends by Region
2.2.1 Global Customer Communications Management (CCM) Software Market Size by Region: 2019 VS 2023 VS 2030
2.2.2 Customer Communications Management (CCM) Software Historic Market Size by Region (2019-2024)
2.2.3 Customer Communications Management (CCM) Software Forecasted Market Size by Region (2025-2030)
2.3 Customer Communications Management (CCM) Software Market Dynamics
2.3.1 Customer Communications Management (CCM) Software Industry Trends
2.3.2 Customer Communications Management (CCM) Software Market Drivers
2.3.3 Customer Communications Management (CCM) Software Market Challenges
2.3.4 Customer Communications Management (CCM) Software Market Restraints
3 Competition Landscape by Key Players
3.1 Global Top Customer Communications Management (CCM) Software Players by Revenue
3.1.1 Global Top Customer Communications Management (CCM) Software Players by Revenue (2019-2024)
3.1.2 Global Customer Communications Management (CCM) Software Revenue Market Share by Players (2019-2024)
3.2 Global Customer Communications Management (CCM) Software Market Share by Company Type (Tier 1, Tier 2, and Tier 3)
3.3 Players Covered: Ranking by Customer Communications Management (CCM) Software Revenue
3.4 Global Customer Communications Management (CCM) Software Market Concentration Ratio
3.4.1 Global Customer Communications Management (CCM) Software Market Concentration Ratio (CR5 and HHI)
3.4.2 Global Top 10 and Top 5 Companies by Customer Communications Management (CCM) Software Revenue in 2023
3.5 Customer Communications Management (CCM) Software Key Players Head office and Area Served
3.6 Key Players Customer Communications Management (CCM) Software Product Solution and Service
3.7 Date of Enter into Customer Communications Management (CCM) Software Market
3.8 Mergers & Acquisitions, Expansion Plans
4 Customer Communications Management (CCM) Software Breakdown Data by Type
4.1 Global Customer Communications Management (CCM) Software Historic Market Size by Type (2019-2024)
4.2 Global Customer Communications Management (CCM) Software Forecasted Market Size by Type (2025-2030)
5 Customer Communications Management (CCM) Software Breakdown Data by Application
5.1 Global Customer Communications Management (CCM) Software Historic Market Size by Application (2019-2024)
5.2 Global Customer Communications Management (CCM) Software Forecasted Market Size by Application (2025-2030)
6 North America
6.1 North America Customer Communications Management (CCM) Software Market Size (2019-2030)
6.2 North America Customer Communications Management (CCM) Software Market Growth Rate by Country: 2019 VS 2023 VS 2030
6.3 North America Customer Communications Management (CCM) Software Market Size by Country (2019-2024)
6.4 North America Customer Communications Management (CCM) Software Market Size by Country (2025-2030)
6.5 United States
6.6 Canada
7 Europe
7.1 Europe Customer Communications Management (CCM) Software Market Size (2019-2030)
7.2 Europe Customer Communications Management (CCM) Software Market Growth Rate by Country: 2019 VS 2023 VS 2030
7.3 Europe Customer Communications Management (CCM) Software Market Size by Country (2019-2024)
7.4 Europe Customer Communications Management (CCM) Software Market Size by Country (2025-2030)
7.5 Germany
7.6 France
7.7 U.K.
7.8 Italy
7.9 Russia
7.10 Nordic Countries
8 Asia-Pacific
8.1 Asia-Pacific Customer Communications Management (CCM) Software Market Size (2019-2030)
8.2 Asia-Pacific Customer Communications Management (CCM) Software Market Growth Rate by Region: 2019 VS 2023 VS 2030
8.3 Asia-Pacific Customer Communications Management (CCM) Software Market Size by Region (2019-2024)
8.4 Asia-Pacific Customer Communications Management (CCM) Software Market Size by Region (2025-2030)
8.5 China
8.6 Japan
8.7 South Korea
8.8 Southeast Asia
8.9 India
8.10 Australia
9 Latin America
9.1 Latin America Customer Communications Management (CCM) Software Market Size (2019-2030)
9.2 Latin America Customer Communications Management (CCM) Software Market Growth Rate by Country: 2019 VS 2023 VS 2030
9.3 Latin America Customer Communications Management (CCM) Software Market Size by Country (2019-2024)
9.4 Latin America Customer Communications Management (CCM) Software Market Size by Country (2025-2030)
9.5 Mexico
9.6 Brazil
10 Middle East & Africa
10.1 Middle East & Africa Customer Communications Management (CCM) Software Market Size (2019-2030)
10.2 Middle East & Africa Customer Communications Management (CCM) Software Market Growth Rate by Country: 2019 VS 2023 VS 2030
10.3 Middle East & Africa Customer Communications Management (CCM) Software Market Size by Country (2019-2024)
10.4 Middle East & Africa Customer Communications Management (CCM) Software Market Size by Country (2025-2030)
10.5 Turkey
10.6 Saudi Arabia
10.7 UAE
11 Key Players Profiles
11.1 Quadient
11.1.1 Quadient Company Detail
11.1.2 Quadient Business Overview
11.1.3 Quadient Customer Communications Management (CCM) Software Introduction
11.1.4 Quadient Revenue in Customer Communications Management (CCM) Software Business (2019-2024)
11.1.5 Quadient Recent Development
11.2 Elixir Technologies
11.2.1 Elixir Technologies Company Detail
11.2.2 Elixir Technologies Business Overview
11.2.3 Elixir Technologies Customer Communications Management (CCM) Software Introduction
11.2.4 Elixir Technologies Revenue in Customer Communications Management (CCM) Software Business (2019-2024)
11.2.5 Elixir Technologies Recent Development
11.3 HP Inc
11.3.1 HP Inc Company Detail
11.3.2 HP Inc Business Overview
11.3.3 HP Inc Customer Communications Management (CCM) Software Introduction
11.3.4 HP Inc Revenue in Customer Communications Management (CCM) Software Business (2019-2024)
11.3.5 HP Inc Recent Development
11.4 Messagepoint
11.4.1 Messagepoint Company Detail
11.4.2 Messagepoint Business Overview
11.4.3 Messagepoint Customer Communications Management (CCM) Software Introduction
11.4.4 Messagepoint Revenue in Customer Communications Management (CCM) Software Business (2019-2024)
11.4.5 Messagepoint Recent Development
11.5 Objectif Lune
11.5.1 Objectif Lune Company Detail
11.5.2 Objectif Lune Business Overview
11.5.3 Objectif Lune Customer Communications Management (CCM) Software Introduction
11.5.4 Objectif Lune Revenue in Customer Communications Management (CCM) Software Business (2019-2024)
11.5.5 Objectif Lune Recent Development
11.6 Isis Papyrus
11.6.1 Isis Papyrus Company Detail
11.6.2 Isis Papyrus Business Overview
11.6.3 Isis Papyrus Customer Communications Management (CCM) Software Introduction
11.6.4 Isis Papyrus Revenue in Customer Communications Management (CCM) Software Business (2019-2024)
11.6.5 Isis Papyrus Recent Development
11.7 OpenText
11.7.1 OpenText Company Detail
11.7.2 OpenText Business Overview
11.7.3 OpenText Customer Communications Management (CCM) Software Introduction
11.7.4 OpenText Revenue in Customer Communications Management (CCM) Software Business (2019-2024)
11.7.5 OpenText Recent Development
11.8 Smart Communications
11.8.1 Smart Communications Company Detail
11.8.2 Smart Communications Business Overview
11.8.3 Smart Communications Customer Communications Management (CCM) Software Introduction
11.8.4 Smart Communications Revenue in Customer Communications Management (CCM) Software Business (2019-2024)
11.8.5 Smart Communications Recent Development
11.9 Adobe
11.9.1 Adobe Company Detail
11.9.2 Adobe Business Overview
11.9.3 Adobe Customer Communications Management (CCM) Software Introduction
11.9.4 Adobe Revenue in Customer Communications Management (CCM) Software Business (2019-2024)
11.9.5 Adobe Recent Development
11.10 Lexmark
11.10.1 Lexmark Company Detail
11.10.2 Lexmark Business Overview
11.10.3 Lexmark Customer Communications Management (CCM) Software Introduction
11.10.4 Lexmark Revenue in Customer Communications Management (CCM) Software Business (2019-2024)
11.10.5 Lexmark Recent Development
11.11 Striata
11.11.1 Striata Company Detail
11.11.2 Striata Business Overview
11.11.3 Striata Customer Communications Management (CCM) Software Introduction
11.11.4 Striata Revenue in Customer Communications Management (CCM) Software Business (2019-2024)
11.11.5 Striata Recent Development
11.12 Inventive designers
11.12.1 Inventive designers Company Detail
11.12.2 Inventive designers Business Overview
11.12.3 Inventive designers Customer Communications Management (CCM) Software Introduction
11.12.4 Inventive designers Revenue in Customer Communications Management (CCM) Software Business (2019-2024)
11.12.5 Inventive designers Recent Development
11.13 Xerox
11.13.1 Xerox Company Detail
11.13.2 Xerox Business Overview
11.13.3 Xerox Customer Communications Management (CCM) Software Introduction
11.13.4 Xerox Revenue in Customer Communications Management (CCM) Software Business (2019-2024)
11.13.5 Xerox Recent Development
12 Analyst's Viewpoints/Conclusions
13 Appendix
13.1 Research Methodology
13.1.1 Methodology/Research Approach
13.1.2 Data Source
13.2 Disclaimer
13.3 Author Details
Published By : QY Research
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