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Global Customer Experience Outsourcing Services Market Research Report 2024
Synopsis
Customer Experience (CX) is an aggregate of a customer’s A-Z experience with a brand. It is not a snapshot in time, such as a key touchpoint or a critical interaction. Customer Experience Outsourcing Services enable customers outsource their issues and complaints to a third-party service.
The global Customer Experience Outsourcing Services market was valued at US$ million in 2023 and is anticipated to reach US$ million by 2030, witnessing a CAGR of % during the forecast period 2024-2030.
North American market for Customer Experience Outsourcing Services is estimated to increase from $ million in 2023 to reach $ million by 2030, at a CAGR of % during the forecast period of 2024 through 2030.
Asia-Pacific market for Customer Experience Outsourcing Services is estimated to increase from $ million in 2023 to reach $ million by 2030, at a CAGR of % during the forecast period of 2024 through 2030.
The global market for Customer Experience Outsourcing Services in Logistics is estimated to increase from $ million in 2023 to $ million by 2030, at a CAGR of % during the forecast period of 2024 through 2030.
The major global companies of Customer Experience Outsourcing Services include Teleperformance SA, Acquire BPO, Concentrix, Datacom, PROBE Group, Serco, Sitel, Startek and Stellar Global Solutions, etc. In 2023, the world's top three vendors accounted for approximately % of the revenue.
This report aims to provide a comprehensive presentation of the global market for Customer Experience Outsourcing Services, with both quantitative and qualitative analysis, to help readers develop business/growth strategies, assess the market competitive situation, analyze their position in the current marketplace, and make informed business decisions regarding Customer Experience Outsourcing Services.
Report Scope
The Customer Experience Outsourcing Services market size, estimations, and forecasts are provided in terms of revenue ($ millions), considering 2023 as the base year, with history and forecast data for the period from 2019 to 2030. This report segments the global Customer Experience Outsourcing Services market comprehensively. Regional market sizes, concerning products by Type, by Application, and by players, are also provided.
For a more in-depth understanding of the market, the report provides profiles of the competitive landscape, key competitors, and their respective market ranks. The report also discusses technological trends and new product developments.
The report will help the Customer Experience Outsourcing Services companies, new entrants, and industry chain related companies in this market with information on the revenues, sales volume, and average price for the overall market and the sub-segments across the different segments, by company, by Type, by Application, and by regions.
Market Segmentation
By Company
Teleperformance SA
Acquire BPO
Concentrix
Datacom
PROBE Group
Serco
Sitel
Startek
Stellar Global Solutions
SYKES
TTEC
Stream Global Services
West Corporation
Accenture
Segment by Type
Cloud
On-premise
Segment by Application
Logistics
Customer Relationship Management
Customer Interaction
By Region
North America
United States
Canada
Europe
Germany
France
UK
Italy
Russia
Nordic Countries
Rest of Europe
Asia-Pacific
China
Japan
South Korea
Southeast Asia
India
Australia
Rest of Asia
Latin America
Mexico
Brazil
Rest of Latin America
Middle East & Africa
Turkey
Saudi Arabia
UAE
Rest of MEA
Chapter Outline
Chapter 1: Introduces the report scope of the report, executive summary of different market segments (by Type, by Application, etc), including the market size of each market segment, future development potential, and so on. It offers a high-level view of the current state of the market and its likely evolution in the short to mid-term, and long term.
Chapter 2: Introduces executive summary of global market size, regional market size, this section also introduces the market dynamics, latest developments of the market, the driving factors and restrictive factors of the market, the challenges and risks faced by companies in the industry, and the analysis of relevant policies in the industry.
Chapter 3: Detailed analysis of Customer Experience Outsourcing Services companies’ competitive landscape, revenue market share, latest development plan, merger, and acquisition information, etc.
Chapter 4: Provides the analysis of various market segments by Type, covering the market size and development potential of each market segment, to help readers find the blue ocean market in different market segments.
Chapter 5: Provides the analysis of various market segments by Application, covering the market size and development potential of each market segment, to help readers find the blue ocean market in different downstream markets.
Chapter 6, 7, 8, 9, 10: North America, Europe, Asia Pacific, Latin America, Middle East and Africa segment by country. It provides a quantitative analysis of the market size and development potential of each region and its main countries and introduces the market development, future development prospects, market space, and capacity of each country in the world.
Chapter 11: Provides profiles of key players, introducing the basic situation of the main companies in the market in detail, including product sales, revenue, price, gross margin, product introduction, recent development, etc.
Chapter 12: The main points and conclusions of the report.
Customer Experience (CX) is an aggregate of a customer’s A-Z experience with a brand. It is not a snapshot in time, such as a key touchpoint or a critical interaction. Customer Experience Outsourcing Services enable customers outsource their issues and complaints to a third-party service.
The global Customer Experience Outsourcing Services market was valued at US$ million in 2023 and is anticipated to reach US$ million by 2030, witnessing a CAGR of % during the forecast period 2024-2030.
North American market for Customer Experience Outsourcing Services is estimated to increase from $ million in 2023 to reach $ million by 2030, at a CAGR of % during the forecast period of 2024 through 2030.
Asia-Pacific market for Customer Experience Outsourcing Services is estimated to increase from $ million in 2023 to reach $ million by 2030, at a CAGR of % during the forecast period of 2024 through 2030.
The global market for Customer Experience Outsourcing Services in Logistics is estimated to increase from $ million in 2023 to $ million by 2030, at a CAGR of % during the forecast period of 2024 through 2030.
The major global companies of Customer Experience Outsourcing Services include Teleperformance SA, Acquire BPO, Concentrix, Datacom, PROBE Group, Serco, Sitel, Startek and Stellar Global Solutions, etc. In 2023, the world's top three vendors accounted for approximately % of the revenue.
This report aims to provide a comprehensive presentation of the global market for Customer Experience Outsourcing Services, with both quantitative and qualitative analysis, to help readers develop business/growth strategies, assess the market competitive situation, analyze their position in the current marketplace, and make informed business decisions regarding Customer Experience Outsourcing Services.
Report Scope
The Customer Experience Outsourcing Services market size, estimations, and forecasts are provided in terms of revenue ($ millions), considering 2023 as the base year, with history and forecast data for the period from 2019 to 2030. This report segments the global Customer Experience Outsourcing Services market comprehensively. Regional market sizes, concerning products by Type, by Application, and by players, are also provided.
For a more in-depth understanding of the market, the report provides profiles of the competitive landscape, key competitors, and their respective market ranks. The report also discusses technological trends and new product developments.
The report will help the Customer Experience Outsourcing Services companies, new entrants, and industry chain related companies in this market with information on the revenues, sales volume, and average price for the overall market and the sub-segments across the different segments, by company, by Type, by Application, and by regions.
Market Segmentation
By Company
Teleperformance SA
Acquire BPO
Concentrix
Datacom
PROBE Group
Serco
Sitel
Startek
Stellar Global Solutions
SYKES
TTEC
Stream Global Services
West Corporation
Accenture
Segment by Type
Cloud
On-premise
Segment by Application
Logistics
Customer Relationship Management
Customer Interaction
By Region
North America
United States
Canada
Europe
Germany
France
UK
Italy
Russia
Nordic Countries
Rest of Europe
Asia-Pacific
China
Japan
South Korea
Southeast Asia
India
Australia
Rest of Asia
Latin America
Mexico
Brazil
Rest of Latin America
Middle East & Africa
Turkey
Saudi Arabia
UAE
Rest of MEA
Chapter Outline
Chapter 1: Introduces the report scope of the report, executive summary of different market segments (by Type, by Application, etc), including the market size of each market segment, future development potential, and so on. It offers a high-level view of the current state of the market and its likely evolution in the short to mid-term, and long term.
Chapter 2: Introduces executive summary of global market size, regional market size, this section also introduces the market dynamics, latest developments of the market, the driving factors and restrictive factors of the market, the challenges and risks faced by companies in the industry, and the analysis of relevant policies in the industry.
Chapter 3: Detailed analysis of Customer Experience Outsourcing Services companies’ competitive landscape, revenue market share, latest development plan, merger, and acquisition information, etc.
Chapter 4: Provides the analysis of various market segments by Type, covering the market size and development potential of each market segment, to help readers find the blue ocean market in different market segments.
Chapter 5: Provides the analysis of various market segments by Application, covering the market size and development potential of each market segment, to help readers find the blue ocean market in different downstream markets.
Chapter 6, 7, 8, 9, 10: North America, Europe, Asia Pacific, Latin America, Middle East and Africa segment by country. It provides a quantitative analysis of the market size and development potential of each region and its main countries and introduces the market development, future development prospects, market space, and capacity of each country in the world.
Chapter 11: Provides profiles of key players, introducing the basic situation of the main companies in the market in detail, including product sales, revenue, price, gross margin, product introduction, recent development, etc.
Chapter 12: The main points and conclusions of the report.
Index1 Report Overview
1.1 Study Scope
1.2 Market Analysis by Type
1.2.1 Global Customer Experience Outsourcing Services Market Size Growth Rate by Type: 2019 VS 2023 VS 2030
1.2.2 Cloud
1.2.3 On-premise
1.3 Market by Application
1.3.1 Global Customer Experience Outsourcing Services Market Growth by Application: 2019 VS 2023 VS 2030
1.3.2 Logistics
1.3.3 Customer Relationship Management
1.3.4 Customer Interaction
1.4 Study Objectives
1.5 Years Considered
1.6 Years Considered
2 Global Growth Trends
2.1 Global Customer Experience Outsourcing Services Market Perspective (2019-2030)
2.2 Customer Experience Outsourcing Services Growth Trends by Region
2.2.1 Global Customer Experience Outsourcing Services Market Size by Region: 2019 VS 2023 VS 2030
2.2.2 Customer Experience Outsourcing Services Historic Market Size by Region (2019-2024)
2.2.3 Customer Experience Outsourcing Services Forecasted Market Size by Region (2025-2030)
2.3 Customer Experience Outsourcing Services Market Dynamics
2.3.1 Customer Experience Outsourcing Services Industry Trends
2.3.2 Customer Experience Outsourcing Services Market Drivers
2.3.3 Customer Experience Outsourcing Services Market Challenges
2.3.4 Customer Experience Outsourcing Services Market Restraints
3 Competition Landscape by Key Players
3.1 Global Top Customer Experience Outsourcing Services Players by Revenue
3.1.1 Global Top Customer Experience Outsourcing Services Players by Revenue (2019-2024)
3.1.2 Global Customer Experience Outsourcing Services Revenue Market Share by Players (2019-2024)
3.2 Global Customer Experience Outsourcing Services Market Share by Company Type (Tier 1, Tier 2, and Tier 3)
3.3 Players Covered: Ranking by Customer Experience Outsourcing Services Revenue
3.4 Global Customer Experience Outsourcing Services Market Concentration Ratio
3.4.1 Global Customer Experience Outsourcing Services Market Concentration Ratio (CR5 and HHI)
3.4.2 Global Top 10 and Top 5 Companies by Customer Experience Outsourcing Services Revenue in 2023
3.5 Customer Experience Outsourcing Services Key Players Head office and Area Served
3.6 Key Players Customer Experience Outsourcing Services Product Solution and Service
3.7 Date of Enter into Customer Experience Outsourcing Services Market
3.8 Mergers & Acquisitions, Expansion Plans
4 Customer Experience Outsourcing Services Breakdown Data by Type
4.1 Global Customer Experience Outsourcing Services Historic Market Size by Type (2019-2024)
4.2 Global Customer Experience Outsourcing Services Forecasted Market Size by Type (2025-2030)
5 Customer Experience Outsourcing Services Breakdown Data by Application
5.1 Global Customer Experience Outsourcing Services Historic Market Size by Application (2019-2024)
5.2 Global Customer Experience Outsourcing Services Forecasted Market Size by Application (2025-2030)
6 North America
6.1 North America Customer Experience Outsourcing Services Market Size (2019-2030)
6.2 North America Customer Experience Outsourcing Services Market Growth Rate by Country: 2019 VS 2023 VS 2030
6.3 North America Customer Experience Outsourcing Services Market Size by Country (2019-2024)
6.4 North America Customer Experience Outsourcing Services Market Size by Country (2025-2030)
6.5 United States
6.6 Canada
7 Europe
7.1 Europe Customer Experience Outsourcing Services Market Size (2019-2030)
7.2 Europe Customer Experience Outsourcing Services Market Growth Rate by Country: 2019 VS 2023 VS 2030
7.3 Europe Customer Experience Outsourcing Services Market Size by Country (2019-2024)
7.4 Europe Customer Experience Outsourcing Services Market Size by Country (2025-2030)
7.5 Germany
7.6 France
7.7 U.K.
7.8 Italy
7.9 Russia
7.10 Nordic Countries
8 Asia-Pacific
8.1 Asia-Pacific Customer Experience Outsourcing Services Market Size (2019-2030)
8.2 Asia-Pacific Customer Experience Outsourcing Services Market Growth Rate by Region: 2019 VS 2023 VS 2030
8.3 Asia-Pacific Customer Experience Outsourcing Services Market Size by Region (2019-2024)
8.4 Asia-Pacific Customer Experience Outsourcing Services Market Size by Region (2025-2030)
8.5 China
8.6 Japan
8.7 South Korea
8.8 Southeast Asia
8.9 India
8.10 Australia
9 Latin America
9.1 Latin America Customer Experience Outsourcing Services Market Size (2019-2030)
9.2 Latin America Customer Experience Outsourcing Services Market Growth Rate by Country: 2019 VS 2023 VS 2030
9.3 Latin America Customer Experience Outsourcing Services Market Size by Country (2019-2024)
9.4 Latin America Customer Experience Outsourcing Services Market Size by Country (2025-2030)
9.5 Mexico
9.6 Brazil
10 Middle East & Africa
10.1 Middle East & Africa Customer Experience Outsourcing Services Market Size (2019-2030)
10.2 Middle East & Africa Customer Experience Outsourcing Services Market Growth Rate by Country: 2019 VS 2023 VS 2030
10.3 Middle East & Africa Customer Experience Outsourcing Services Market Size by Country (2019-2024)
10.4 Middle East & Africa Customer Experience Outsourcing Services Market Size by Country (2025-2030)
10.5 Turkey
10.6 Saudi Arabia
10.7 UAE
11 Key Players Profiles
11.1 Teleperformance SA
11.1.1 Teleperformance SA Company Detail
11.1.2 Teleperformance SA Business Overview
11.1.3 Teleperformance SA Customer Experience Outsourcing Services Introduction
11.1.4 Teleperformance SA Revenue in Customer Experience Outsourcing Services Business (2019-2024)
11.1.5 Teleperformance SA Recent Development
11.2 Acquire BPO
11.2.1 Acquire BPO Company Detail
11.2.2 Acquire BPO Business Overview
11.2.3 Acquire BPO Customer Experience Outsourcing Services Introduction
11.2.4 Acquire BPO Revenue in Customer Experience Outsourcing Services Business (2019-2024)
11.2.5 Acquire BPO Recent Development
11.3 Concentrix
11.3.1 Concentrix Company Detail
11.3.2 Concentrix Business Overview
11.3.3 Concentrix Customer Experience Outsourcing Services Introduction
11.3.4 Concentrix Revenue in Customer Experience Outsourcing Services Business (2019-2024)
11.3.5 Concentrix Recent Development
11.4 Datacom
11.4.1 Datacom Company Detail
11.4.2 Datacom Business Overview
11.4.3 Datacom Customer Experience Outsourcing Services Introduction
11.4.4 Datacom Revenue in Customer Experience Outsourcing Services Business (2019-2024)
11.4.5 Datacom Recent Development
11.5 PROBE Group
11.5.1 PROBE Group Company Detail
11.5.2 PROBE Group Business Overview
11.5.3 PROBE Group Customer Experience Outsourcing Services Introduction
11.5.4 PROBE Group Revenue in Customer Experience Outsourcing Services Business (2019-2024)
11.5.5 PROBE Group Recent Development
11.6 Serco
11.6.1 Serco Company Detail
11.6.2 Serco Business Overview
11.6.3 Serco Customer Experience Outsourcing Services Introduction
11.6.4 Serco Revenue in Customer Experience Outsourcing Services Business (2019-2024)
11.6.5 Serco Recent Development
11.7 Sitel
11.7.1 Sitel Company Detail
11.7.2 Sitel Business Overview
11.7.3 Sitel Customer Experience Outsourcing Services Introduction
11.7.4 Sitel Revenue in Customer Experience Outsourcing Services Business (2019-2024)
11.7.5 Sitel Recent Development
11.8 Startek
11.8.1 Startek Company Detail
11.8.2 Startek Business Overview
11.8.3 Startek Customer Experience Outsourcing Services Introduction
11.8.4 Startek Revenue in Customer Experience Outsourcing Services Business (2019-2024)
11.8.5 Startek Recent Development
11.9 Stellar Global Solutions
11.9.1 Stellar Global Solutions Company Detail
11.9.2 Stellar Global Solutions Business Overview
11.9.3 Stellar Global Solutions Customer Experience Outsourcing Services Introduction
11.9.4 Stellar Global Solutions Revenue in Customer Experience Outsourcing Services Business (2019-2024)
11.9.5 Stellar Global Solutions Recent Development
11.10 SYKES
11.10.1 SYKES Company Detail
11.10.2 SYKES Business Overview
11.10.3 SYKES Customer Experience Outsourcing Services Introduction
11.10.4 SYKES Revenue in Customer Experience Outsourcing Services Business (2019-2024)
11.10.5 SYKES Recent Development
11.11 TTEC
11.11.1 TTEC Company Detail
11.11.2 TTEC Business Overview
11.11.3 TTEC Customer Experience Outsourcing Services Introduction
11.11.4 TTEC Revenue in Customer Experience Outsourcing Services Business (2019-2024)
11.11.5 TTEC Recent Development
11.12 Stream Global Services
11.12.1 Stream Global Services Company Detail
11.12.2 Stream Global Services Business Overview
11.12.3 Stream Global Services Customer Experience Outsourcing Services Introduction
11.12.4 Stream Global Services Revenue in Customer Experience Outsourcing Services Business (2019-2024)
11.12.5 Stream Global Services Recent Development
11.13 West Corporation
11.13.1 West Corporation Company Detail
11.13.2 West Corporation Business Overview
11.13.3 West Corporation Customer Experience Outsourcing Services Introduction
11.13.4 West Corporation Revenue in Customer Experience Outsourcing Services Business (2019-2024)
11.13.5 West Corporation Recent Development
11.14 Accenture
11.14.1 Accenture Company Detail
11.14.2 Accenture Business Overview
11.14.3 Accenture Customer Experience Outsourcing Services Introduction
11.14.4 Accenture Revenue in Customer Experience Outsourcing Services Business (2019-2024)
11.14.5 Accenture Recent Development
12 Analyst's Viewpoints/Conclusions
13 Appendix
13.1 Research Methodology
13.1.1 Methodology/Research Approach
13.1.2 Data Source
13.2 Disclaimer
13.3 Author Details
Published By : QY Research
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