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Global Customer Experience Platforms Market Research Report 2024
Synopsis
Customer experience platforms are software systems used for interacting with the customers and receiving feedback from numerous enterprises. Customer experience plays a significant role in today’s competitive world because outstanding experience conveyance results in customer retention, customer satisfaction, and customer loyalty.
The global Customer Experience Platforms market was valued at US$ 8674 million in 2023 and is anticipated to reach US$ 11030 million by 2030, witnessing a CAGR of 3.6% during the forecast period 2024-2030.
North American market for Customer Experience Platforms is estimated to increase from $ million in 2023 to reach $ million by 2030, at a CAGR of % during the forecast period of 2024 through 2030.
Asia-Pacific market for Customer Experience Platforms is estimated to increase from $ million in 2023 to reach $ million by 2030, at a CAGR of % during the forecast period of 2024 through 2030.
The global market for Customer Experience Platforms in BFSI is estimated to increase from $ million in 2023 to $ million by 2030, at a CAGR of % during the forecast period of 2024 through 2030.
The major global companies of Customer Experience Platforms include IBM Corporation, Zendesk, SAS Institute, Huawei Corporation, Oracle Corporation, Qualtrics, Cisco Systems, OpenText Corporation and Tech Mahindra, etc. In 2023, the world's top three vendors accounted for approximately % of the revenue.
This report aims to provide a comprehensive presentation of the global market for Customer Experience Platforms, with both quantitative and qualitative analysis, to help readers develop business/growth strategies, assess the market competitive situation, analyze their position in the current marketplace, and make informed business decisions regarding Customer Experience Platforms.
Report Scope
The Customer Experience Platforms market size, estimations, and forecasts are provided in terms of revenue ($ millions), considering 2023 as the base year, with history and forecast data for the period from 2019 to 2030. This report segments the global Customer Experience Platforms market comprehensively. Regional market sizes, concerning products by Type, by Application, and by players, are also provided.
For a more in-depth understanding of the market, the report provides profiles of the competitive landscape, key competitors, and their respective market ranks. The report also discusses technological trends and new product developments.
The report will help the Customer Experience Platforms companies, new entrants, and industry chain related companies in this market with information on the revenues, sales volume, and average price for the overall market and the sub-segments across the different segments, by company, by Type, by Application, and by regions.
Market Segmentation
By Company
IBM Corporation
Zendesk
SAS Institute
Huawei Corporation
Oracle Corporation
Qualtrics
Cisco Systems
OpenText Corporation
Tech Mahindra
TCS
Adobe Systems Incorporated
Software AG
Avaya
Segment by Type
Windows
iOS
Android
Segment by Application
BFSI
IT & Telecom
Healthcare
Hospitality
Consumer Goods & Retail
Media and Entertainment
Others
By Region
North America
United States
Canada
Europe
Germany
France
UK
Italy
Russia
Nordic Countries
Rest of Europe
Asia-Pacific
China
Japan
South Korea
Southeast Asia
India
Australia
Rest of Asia
Latin America
Mexico
Brazil
Rest of Latin America
Middle East & Africa
Turkey
Saudi Arabia
UAE
Rest of MEA
Chapter Outline
Chapter 1: Introduces the report scope of the report, executive summary of different market segments (by Type, by Application, etc), including the market size of each market segment, future development potential, and so on. It offers a high-level view of the current state of the market and its likely evolution in the short to mid-term, and long term.
Chapter 2: Introduces executive summary of global market size, regional market size, this section also introduces the market dynamics, latest developments of the market, the driving factors and restrictive factors of the market, the challenges and risks faced by companies in the industry, and the analysis of relevant policies in the industry.
Chapter 3: Detailed analysis of Customer Experience Platforms companies’ competitive landscape, revenue market share, latest development plan, merger, and acquisition information, etc.
Chapter 4: Provides the analysis of various market segments by Type, covering the market size and development potential of each market segment, to help readers find the blue ocean market in different market segments.
Chapter 5: Provides the analysis of various market segments by Application, covering the market size and development potential of each market segment, to help readers find the blue ocean market in different downstream markets.
Chapter 6, 7, 8, 9, 10: North America, Europe, Asia Pacific, Latin America, Middle East and Africa segment by country. It provides a quantitative analysis of the market size and development potential of each region and its main countries and introduces the market development, future development prospects, market space, and capacity of each country in the world.
Chapter 11: Provides profiles of key players, introducing the basic situation of the main companies in the market in detail, including product sales, revenue, price, gross margin, product introduction, recent development, etc.
Chapter 12: The main points and conclusions of the report.
Customer experience platforms are software systems used for interacting with the customers and receiving feedback from numerous enterprises. Customer experience plays a significant role in today’s competitive world because outstanding experience conveyance results in customer retention, customer satisfaction, and customer loyalty.
The global Customer Experience Platforms market was valued at US$ 8674 million in 2023 and is anticipated to reach US$ 11030 million by 2030, witnessing a CAGR of 3.6% during the forecast period 2024-2030.
North American market for Customer Experience Platforms is estimated to increase from $ million in 2023 to reach $ million by 2030, at a CAGR of % during the forecast period of 2024 through 2030.
Asia-Pacific market for Customer Experience Platforms is estimated to increase from $ million in 2023 to reach $ million by 2030, at a CAGR of % during the forecast period of 2024 through 2030.
The global market for Customer Experience Platforms in BFSI is estimated to increase from $ million in 2023 to $ million by 2030, at a CAGR of % during the forecast period of 2024 through 2030.
The major global companies of Customer Experience Platforms include IBM Corporation, Zendesk, SAS Institute, Huawei Corporation, Oracle Corporation, Qualtrics, Cisco Systems, OpenText Corporation and Tech Mahindra, etc. In 2023, the world's top three vendors accounted for approximately % of the revenue.
This report aims to provide a comprehensive presentation of the global market for Customer Experience Platforms, with both quantitative and qualitative analysis, to help readers develop business/growth strategies, assess the market competitive situation, analyze their position in the current marketplace, and make informed business decisions regarding Customer Experience Platforms.
Report Scope
The Customer Experience Platforms market size, estimations, and forecasts are provided in terms of revenue ($ millions), considering 2023 as the base year, with history and forecast data for the period from 2019 to 2030. This report segments the global Customer Experience Platforms market comprehensively. Regional market sizes, concerning products by Type, by Application, and by players, are also provided.
For a more in-depth understanding of the market, the report provides profiles of the competitive landscape, key competitors, and their respective market ranks. The report also discusses technological trends and new product developments.
The report will help the Customer Experience Platforms companies, new entrants, and industry chain related companies in this market with information on the revenues, sales volume, and average price for the overall market and the sub-segments across the different segments, by company, by Type, by Application, and by regions.
Market Segmentation
By Company
IBM Corporation
Zendesk
SAS Institute
Huawei Corporation
Oracle Corporation
Qualtrics
Cisco Systems
OpenText Corporation
Tech Mahindra
TCS
Adobe Systems Incorporated
Software AG
Avaya
Segment by Type
Windows
iOS
Android
Segment by Application
BFSI
IT & Telecom
Healthcare
Hospitality
Consumer Goods & Retail
Media and Entertainment
Others
By Region
North America
United States
Canada
Europe
Germany
France
UK
Italy
Russia
Nordic Countries
Rest of Europe
Asia-Pacific
China
Japan
South Korea
Southeast Asia
India
Australia
Rest of Asia
Latin America
Mexico
Brazil
Rest of Latin America
Middle East & Africa
Turkey
Saudi Arabia
UAE
Rest of MEA
Chapter Outline
Chapter 1: Introduces the report scope of the report, executive summary of different market segments (by Type, by Application, etc), including the market size of each market segment, future development potential, and so on. It offers a high-level view of the current state of the market and its likely evolution in the short to mid-term, and long term.
Chapter 2: Introduces executive summary of global market size, regional market size, this section also introduces the market dynamics, latest developments of the market, the driving factors and restrictive factors of the market, the challenges and risks faced by companies in the industry, and the analysis of relevant policies in the industry.
Chapter 3: Detailed analysis of Customer Experience Platforms companies’ competitive landscape, revenue market share, latest development plan, merger, and acquisition information, etc.
Chapter 4: Provides the analysis of various market segments by Type, covering the market size and development potential of each market segment, to help readers find the blue ocean market in different market segments.
Chapter 5: Provides the analysis of various market segments by Application, covering the market size and development potential of each market segment, to help readers find the blue ocean market in different downstream markets.
Chapter 6, 7, 8, 9, 10: North America, Europe, Asia Pacific, Latin America, Middle East and Africa segment by country. It provides a quantitative analysis of the market size and development potential of each region and its main countries and introduces the market development, future development prospects, market space, and capacity of each country in the world.
Chapter 11: Provides profiles of key players, introducing the basic situation of the main companies in the market in detail, including product sales, revenue, price, gross margin, product introduction, recent development, etc.
Chapter 12: The main points and conclusions of the report.
Index1 Report Overview
1.1 Study Scope
1.2 Market Analysis by Type
1.2.1 Global Customer Experience Platforms Market Size Growth Rate by Type: 2019 VS 2023 VS 2030
1.2.2 Windows
1.2.3 iOS
1.2.4 Android
1.3 Market by Application
1.3.1 Global Customer Experience Platforms Market Growth by Application: 2019 VS 2023 VS 2030
1.3.2 BFSI
1.3.3 IT & Telecom
1.3.4 Healthcare
1.3.5 Hospitality
1.3.6 Consumer Goods & Retail
1.3.7 Media and Entertainment
1.3.8 Others
1.4 Study Objectives
1.5 Years Considered
1.6 Years Considered
2 Global Growth Trends
2.1 Global Customer Experience Platforms Market Perspective (2019-2030)
2.2 Customer Experience Platforms Growth Trends by Region
2.2.1 Global Customer Experience Platforms Market Size by Region: 2019 VS 2023 VS 2030
2.2.2 Customer Experience Platforms Historic Market Size by Region (2019-2024)
2.2.3 Customer Experience Platforms Forecasted Market Size by Region (2025-2030)
2.3 Customer Experience Platforms Market Dynamics
2.3.1 Customer Experience Platforms Industry Trends
2.3.2 Customer Experience Platforms Market Drivers
2.3.3 Customer Experience Platforms Market Challenges
2.3.4 Customer Experience Platforms Market Restraints
3 Competition Landscape by Key Players
3.1 Global Top Customer Experience Platforms Players by Revenue
3.1.1 Global Top Customer Experience Platforms Players by Revenue (2019-2024)
3.1.2 Global Customer Experience Platforms Revenue Market Share by Players (2019-2024)
3.2 Global Customer Experience Platforms Market Share by Company Type (Tier 1, Tier 2, and Tier 3)
3.3 Players Covered: Ranking by Customer Experience Platforms Revenue
3.4 Global Customer Experience Platforms Market Concentration Ratio
3.4.1 Global Customer Experience Platforms Market Concentration Ratio (CR5 and HHI)
3.4.2 Global Top 10 and Top 5 Companies by Customer Experience Platforms Revenue in 2023
3.5 Customer Experience Platforms Key Players Head office and Area Served
3.6 Key Players Customer Experience Platforms Product Solution and Service
3.7 Date of Enter into Customer Experience Platforms Market
3.8 Mergers & Acquisitions, Expansion Plans
4 Customer Experience Platforms Breakdown Data by Type
4.1 Global Customer Experience Platforms Historic Market Size by Type (2019-2024)
4.2 Global Customer Experience Platforms Forecasted Market Size by Type (2025-2030)
5 Customer Experience Platforms Breakdown Data by Application
5.1 Global Customer Experience Platforms Historic Market Size by Application (2019-2024)
5.2 Global Customer Experience Platforms Forecasted Market Size by Application (2025-2030)
6 North America
6.1 North America Customer Experience Platforms Market Size (2019-2030)
6.2 North America Customer Experience Platforms Market Growth Rate by Country: 2019 VS 2023 VS 2030
6.3 North America Customer Experience Platforms Market Size by Country (2019-2024)
6.4 North America Customer Experience Platforms Market Size by Country (2025-2030)
6.5 United States
6.6 Canada
7 Europe
7.1 Europe Customer Experience Platforms Market Size (2019-2030)
7.2 Europe Customer Experience Platforms Market Growth Rate by Country: 2019 VS 2023 VS 2030
7.3 Europe Customer Experience Platforms Market Size by Country (2019-2024)
7.4 Europe Customer Experience Platforms Market Size by Country (2025-2030)
7.5 Germany
7.6 France
7.7 U.K.
7.8 Italy
7.9 Russia
7.10 Nordic Countries
8 Asia-Pacific
8.1 Asia-Pacific Customer Experience Platforms Market Size (2019-2030)
8.2 Asia-Pacific Customer Experience Platforms Market Growth Rate by Region: 2019 VS 2023 VS 2030
8.3 Asia-Pacific Customer Experience Platforms Market Size by Region (2019-2024)
8.4 Asia-Pacific Customer Experience Platforms Market Size by Region (2025-2030)
8.5 China
8.6 Japan
8.7 South Korea
8.8 Southeast Asia
8.9 India
8.10 Australia
9 Latin America
9.1 Latin America Customer Experience Platforms Market Size (2019-2030)
9.2 Latin America Customer Experience Platforms Market Growth Rate by Country: 2019 VS 2023 VS 2030
9.3 Latin America Customer Experience Platforms Market Size by Country (2019-2024)
9.4 Latin America Customer Experience Platforms Market Size by Country (2025-2030)
9.5 Mexico
9.6 Brazil
10 Middle East & Africa
10.1 Middle East & Africa Customer Experience Platforms Market Size (2019-2030)
10.2 Middle East & Africa Customer Experience Platforms Market Growth Rate by Country: 2019 VS 2023 VS 2030
10.3 Middle East & Africa Customer Experience Platforms Market Size by Country (2019-2024)
10.4 Middle East & Africa Customer Experience Platforms Market Size by Country (2025-2030)
10.5 Turkey
10.6 Saudi Arabia
10.7 UAE
11 Key Players Profiles
11.1 IBM Corporation
11.1.1 IBM Corporation Company Detail
11.1.2 IBM Corporation Business Overview
11.1.3 IBM Corporation Customer Experience Platforms Introduction
11.1.4 IBM Corporation Revenue in Customer Experience Platforms Business (2019-2024)
11.1.5 IBM Corporation Recent Development
11.2 Zendesk
11.2.1 Zendesk Company Detail
11.2.2 Zendesk Business Overview
11.2.3 Zendesk Customer Experience Platforms Introduction
11.2.4 Zendesk Revenue in Customer Experience Platforms Business (2019-2024)
11.2.5 Zendesk Recent Development
11.3 SAS Institute
11.3.1 SAS Institute Company Detail
11.3.2 SAS Institute Business Overview
11.3.3 SAS Institute Customer Experience Platforms Introduction
11.3.4 SAS Institute Revenue in Customer Experience Platforms Business (2019-2024)
11.3.5 SAS Institute Recent Development
11.4 Huawei Corporation
11.4.1 Huawei Corporation Company Detail
11.4.2 Huawei Corporation Business Overview
11.4.3 Huawei Corporation Customer Experience Platforms Introduction
11.4.4 Huawei Corporation Revenue in Customer Experience Platforms Business (2019-2024)
11.4.5 Huawei Corporation Recent Development
11.5 Oracle Corporation
11.5.1 Oracle Corporation Company Detail
11.5.2 Oracle Corporation Business Overview
11.5.3 Oracle Corporation Customer Experience Platforms Introduction
11.5.4 Oracle Corporation Revenue in Customer Experience Platforms Business (2019-2024)
11.5.5 Oracle Corporation Recent Development
11.6 Qualtrics
11.6.1 Qualtrics Company Detail
11.6.2 Qualtrics Business Overview
11.6.3 Qualtrics Customer Experience Platforms Introduction
11.6.4 Qualtrics Revenue in Customer Experience Platforms Business (2019-2024)
11.6.5 Qualtrics Recent Development
11.7 Cisco Systems
11.7.1 Cisco Systems Company Detail
11.7.2 Cisco Systems Business Overview
11.7.3 Cisco Systems Customer Experience Platforms Introduction
11.7.4 Cisco Systems Revenue in Customer Experience Platforms Business (2019-2024)
11.7.5 Cisco Systems Recent Development
11.8 OpenText Corporation
11.8.1 OpenText Corporation Company Detail
11.8.2 OpenText Corporation Business Overview
11.8.3 OpenText Corporation Customer Experience Platforms Introduction
11.8.4 OpenText Corporation Revenue in Customer Experience Platforms Business (2019-2024)
11.8.5 OpenText Corporation Recent Development
11.9 Tech Mahindra
11.9.1 Tech Mahindra Company Detail
11.9.2 Tech Mahindra Business Overview
11.9.3 Tech Mahindra Customer Experience Platforms Introduction
11.9.4 Tech Mahindra Revenue in Customer Experience Platforms Business (2019-2024)
11.9.5 Tech Mahindra Recent Development
11.10 TCS
11.10.1 TCS Company Detail
11.10.2 TCS Business Overview
11.10.3 TCS Customer Experience Platforms Introduction
11.10.4 TCS Revenue in Customer Experience Platforms Business (2019-2024)
11.10.5 TCS Recent Development
11.11 Adobe Systems Incorporated
11.11.1 Adobe Systems Incorporated Company Detail
11.11.2 Adobe Systems Incorporated Business Overview
11.11.3 Adobe Systems Incorporated Customer Experience Platforms Introduction
11.11.4 Adobe Systems Incorporated Revenue in Customer Experience Platforms Business (2019-2024)
11.11.5 Adobe Systems Incorporated Recent Development
11.12 Software AG
11.12.1 Software AG Company Detail
11.12.2 Software AG Business Overview
11.12.3 Software AG Customer Experience Platforms Introduction
11.12.4 Software AG Revenue in Customer Experience Platforms Business (2019-2024)
11.12.5 Software AG Recent Development
11.13 Avaya
11.13.1 Avaya Company Detail
11.13.2 Avaya Business Overview
11.13.3 Avaya Customer Experience Platforms Introduction
11.13.4 Avaya Revenue in Customer Experience Platforms Business (2019-2024)
11.13.5 Avaya Recent Development
12 Analyst's Viewpoints/Conclusions
13 Appendix
13.1 Research Methodology
13.1.1 Methodology/Research Approach
13.1.2 Data Source
13.2 Disclaimer
13.3 Author Details
Published By : QY Research
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