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Global Customer-Generated Content (CGC) Platform Market Research Report 2024
Synopsis
Customer-Generated Content (CGC) Platform is a type of software that helps businesses to collect, manage, and display content created by their customers, such as reviews, ratings, photos, videos, questions, answers, and stories. CGC Platform allows businesses to leverage the power of social proof, word-of-mouth, and user-generated content to build trust, engagement, and loyalty among their customers and prospects. CGC Platform also enables businesses to analyze and optimize their customer-generated content strategy, and integrate it with their marketing and sales channels. CGC Platform aims to help businesses increase their online visibility, customer satisfaction, and conversions.
The global Customer-Generated Content (CGC) Platform market was valued at US$ 6653 million in 2023 and is anticipated to reach US$ 10750 million by 2030, witnessing a CAGR of 7.1% during the forecast period 2024-2030.
The industry trend of Customer-Generated Content (CGC) Platform is to provide more advanced and user-friendly tools that can help businesses to create and display engaging and effective content on their website or mobile app in a competitive and dynamic online environment. Some of the key trends are:
Artificial intelligence (AI) and machine learning (ML): AI and ML are being used to enhance the capabilities of CGC Platform by providing more accurate data analysis, automated insights, personalized recommendations, predictive modeling, and adaptive streaming. AI and ML can help businesses to optimize their content for different segments of users based on their behavior patterns, preferences, needs, and goals. For example, Bazaarvoice uses AI to moderate and curate customer-generated content, Yotpo uses ML to generate smart review requests and optimize review conversion rates, PowerReviews uses AI to generate product insights and sentiment analysis, Trustpilot uses ML to detect and remove fake reviews, and Curalate uses AI to create shoppable visual content.
Mobile optimization: Mobile optimization is becoming more important as more users access content through their mobile devices. Mobile optimization involves designing and testing content that is responsive, fast-loading, easy-to-navigate, and user-friendly on mobile screens. Mobile optimization can help businesses to improve their mobile conversion rates by providing a seamless and satisfying mobile experience for their users. For example, StoreRocket uses a mobile-first approach to create and display beautiful and fast store locators, Yotpo offers a mobile SDK that enables businesses to collect and display customer-generated content on their mobile app, MediaShout offers a mobile app that allows churches to control their presentations from their mobile device, Faithlife Proclaim offers a mobile app that allows churches to collaborate on their presentations from their mobile device, and OpenLP offers a mobile app that allows churches to display their presentations on their mobile device.
Customer journey mapping: Customer journey mapping is a technique that helps businesses to understand the steps that users take from the first contact with their content to the final conversion or retention. Customer journey mapping can help businesses to identify the pain points, motivations, emotions, expectations, and feedback of their users at each stage of the journey. Customer journey mapping can help businesses to optimize their content for each stage of the journey by providing relevant content, offers, support, and incentives that can increase user engagement and loyalty. For example, EasyWorship helps churches to create and display presentations that match the theme and mood of their worship service, MediaShout helps churches to create and display presentations that enhance the message and impact of their sermon, Faithlife Proclaim helps churches to create and display presentations that connect with their congregation and community, StoreRocket helps businesses to create and display store locators that attract and guide customers to their physical locations, and Yotpo helps businesses to create and display customer-generated content that builds trust and credibility among customers and prospects.
This report aims to provide a comprehensive presentation of the global market for Customer-Generated Content (CGC) Platform, with both quantitative and qualitative analysis, to help readers develop business/growth strategies, assess the market competitive situation, analyze their position in the current marketplace, and make informed business decisions regarding Customer-Generated Content (CGC) Platform.
Report Scope
The Customer-Generated Content (CGC) Platform market size, estimations, and forecasts are provided in terms of revenue ($ millions), considering 2023 as the base year, with history and forecast data for the period from 2019 to 2030. This report segments the global Customer-Generated Content (CGC) Platform market comprehensively. Regional market sizes, concerning products by Type, by Application, and by players, are also provided.
For a more in-depth understanding of the market, the report provides profiles of the competitive landscape, key competitors, and their respective market ranks. The report also discusses technological trends and new product developments.
The report will help the Customer-Generated Content (CGC) Platform companies, new entrants, and industry chain related companies in this market with information on the revenues, sales volume, and average price for the overall market and the sub-segments across the different segments, by company, by Type, by Application, and by regions.
Market Segmentation
By Company
Yotpo
Adobe Experience Manager
TurnTo
Photoslurp
TINT by Filestack
Olapic
Curalate
Stackla
Wyng
Crowdriff
Pixlee
Tagboard
Taggbox
Walls.io
ViralSweep
Segment by Type
Cloud Based
Web Based
Segment by Application
Large Enterprises
SMEs
By Region
North America
United States
Canada
Europe
Germany
France
UK
Italy
Russia
Nordic Countries
Rest of Europe
Asia-Pacific
China
Japan
South Korea
Southeast Asia
India
Australia
Rest of Asia
Latin America
Mexico
Brazil
Rest of Latin America
Middle East & Africa
Turkey
Saudi Arabia
UAE
Rest of MEA
Chapter Outline
Chapter 1: Introduces the report scope of the report, executive summary of different market segments (by Type, by Application, etc), including the market size of each market segment, future development potential, and so on. It offers a high-level view of the current state of the market and its likely evolution in the short to mid-term, and long term.
Chapter 2: Introduces executive summary of global market size, regional market size, this section also introduces the market dynamics, latest developments of the market, the driving factors and restrictive factors of the market, the challenges and risks faced by companies in the industry, and the analysis of relevant policies in the industry.
Chapter 3: Detailed analysis of Customer-Generated Content (CGC) Platform companies’ competitive landscape, revenue market share, latest development plan, merger, and acquisition information, etc.
Chapter 4: Provides the analysis of various market segments by Type, covering the market size and development potential of each market segment, to help readers find the blue ocean market in different market segments.
Chapter 5: Provides the analysis of various market segments by Application, covering the market size and development potential of each market segment, to help readers find the blue ocean market in different downstream markets.
Chapter 6, 7, 8, 9, 10: North America, Europe, Asia Pacific, Latin America, Middle East and Africa segment by country. It provides a quantitative analysis of the market size and development potential of each region and its main countries and introduces the market development, future development prospects, market space, and capacity of each country in the world.
Chapter 11: Provides profiles of key players, introducing the basic situation of the main companies in the market in detail, including product sales, revenue, price, gross margin, product introduction, recent development, etc.
Chapter 12: The main points and conclusions of the report.
Customer-Generated Content (CGC) Platform is a type of software that helps businesses to collect, manage, and display content created by their customers, such as reviews, ratings, photos, videos, questions, answers, and stories. CGC Platform allows businesses to leverage the power of social proof, word-of-mouth, and user-generated content to build trust, engagement, and loyalty among their customers and prospects. CGC Platform also enables businesses to analyze and optimize their customer-generated content strategy, and integrate it with their marketing and sales channels. CGC Platform aims to help businesses increase their online visibility, customer satisfaction, and conversions.
The global Customer-Generated Content (CGC) Platform market was valued at US$ 6653 million in 2023 and is anticipated to reach US$ 10750 million by 2030, witnessing a CAGR of 7.1% during the forecast period 2024-2030.
The industry trend of Customer-Generated Content (CGC) Platform is to provide more advanced and user-friendly tools that can help businesses to create and display engaging and effective content on their website or mobile app in a competitive and dynamic online environment. Some of the key trends are:
Artificial intelligence (AI) and machine learning (ML): AI and ML are being used to enhance the capabilities of CGC Platform by providing more accurate data analysis, automated insights, personalized recommendations, predictive modeling, and adaptive streaming. AI and ML can help businesses to optimize their content for different segments of users based on their behavior patterns, preferences, needs, and goals. For example, Bazaarvoice uses AI to moderate and curate customer-generated content, Yotpo uses ML to generate smart review requests and optimize review conversion rates, PowerReviews uses AI to generate product insights and sentiment analysis, Trustpilot uses ML to detect and remove fake reviews, and Curalate uses AI to create shoppable visual content.
Mobile optimization: Mobile optimization is becoming more important as more users access content through their mobile devices. Mobile optimization involves designing and testing content that is responsive, fast-loading, easy-to-navigate, and user-friendly on mobile screens. Mobile optimization can help businesses to improve their mobile conversion rates by providing a seamless and satisfying mobile experience for their users. For example, StoreRocket uses a mobile-first approach to create and display beautiful and fast store locators, Yotpo offers a mobile SDK that enables businesses to collect and display customer-generated content on their mobile app, MediaShout offers a mobile app that allows churches to control their presentations from their mobile device, Faithlife Proclaim offers a mobile app that allows churches to collaborate on their presentations from their mobile device, and OpenLP offers a mobile app that allows churches to display their presentations on their mobile device.
Customer journey mapping: Customer journey mapping is a technique that helps businesses to understand the steps that users take from the first contact with their content to the final conversion or retention. Customer journey mapping can help businesses to identify the pain points, motivations, emotions, expectations, and feedback of their users at each stage of the journey. Customer journey mapping can help businesses to optimize their content for each stage of the journey by providing relevant content, offers, support, and incentives that can increase user engagement and loyalty. For example, EasyWorship helps churches to create and display presentations that match the theme and mood of their worship service, MediaShout helps churches to create and display presentations that enhance the message and impact of their sermon, Faithlife Proclaim helps churches to create and display presentations that connect with their congregation and community, StoreRocket helps businesses to create and display store locators that attract and guide customers to their physical locations, and Yotpo helps businesses to create and display customer-generated content that builds trust and credibility among customers and prospects.
This report aims to provide a comprehensive presentation of the global market for Customer-Generated Content (CGC) Platform, with both quantitative and qualitative analysis, to help readers develop business/growth strategies, assess the market competitive situation, analyze their position in the current marketplace, and make informed business decisions regarding Customer-Generated Content (CGC) Platform.
Report Scope
The Customer-Generated Content (CGC) Platform market size, estimations, and forecasts are provided in terms of revenue ($ millions), considering 2023 as the base year, with history and forecast data for the period from 2019 to 2030. This report segments the global Customer-Generated Content (CGC) Platform market comprehensively. Regional market sizes, concerning products by Type, by Application, and by players, are also provided.
For a more in-depth understanding of the market, the report provides profiles of the competitive landscape, key competitors, and their respective market ranks. The report also discusses technological trends and new product developments.
The report will help the Customer-Generated Content (CGC) Platform companies, new entrants, and industry chain related companies in this market with information on the revenues, sales volume, and average price for the overall market and the sub-segments across the different segments, by company, by Type, by Application, and by regions.
Market Segmentation
By Company
Yotpo
Adobe Experience Manager
TurnTo
Photoslurp
TINT by Filestack
Olapic
Curalate
Stackla
Wyng
Crowdriff
Pixlee
Tagboard
Taggbox
Walls.io
ViralSweep
Segment by Type
Cloud Based
Web Based
Segment by Application
Large Enterprises
SMEs
By Region
North America
United States
Canada
Europe
Germany
France
UK
Italy
Russia
Nordic Countries
Rest of Europe
Asia-Pacific
China
Japan
South Korea
Southeast Asia
India
Australia
Rest of Asia
Latin America
Mexico
Brazil
Rest of Latin America
Middle East & Africa
Turkey
Saudi Arabia
UAE
Rest of MEA
Chapter Outline
Chapter 1: Introduces the report scope of the report, executive summary of different market segments (by Type, by Application, etc), including the market size of each market segment, future development potential, and so on. It offers a high-level view of the current state of the market and its likely evolution in the short to mid-term, and long term.
Chapter 2: Introduces executive summary of global market size, regional market size, this section also introduces the market dynamics, latest developments of the market, the driving factors and restrictive factors of the market, the challenges and risks faced by companies in the industry, and the analysis of relevant policies in the industry.
Chapter 3: Detailed analysis of Customer-Generated Content (CGC) Platform companies’ competitive landscape, revenue market share, latest development plan, merger, and acquisition information, etc.
Chapter 4: Provides the analysis of various market segments by Type, covering the market size and development potential of each market segment, to help readers find the blue ocean market in different market segments.
Chapter 5: Provides the analysis of various market segments by Application, covering the market size and development potential of each market segment, to help readers find the blue ocean market in different downstream markets.
Chapter 6, 7, 8, 9, 10: North America, Europe, Asia Pacific, Latin America, Middle East and Africa segment by country. It provides a quantitative analysis of the market size and development potential of each region and its main countries and introduces the market development, future development prospects, market space, and capacity of each country in the world.
Chapter 11: Provides profiles of key players, introducing the basic situation of the main companies in the market in detail, including product sales, revenue, price, gross margin, product introduction, recent development, etc.
Chapter 12: The main points and conclusions of the report.
Index1 Report Overview
1.1 Study Scope
1.2 Market Analysis by Type
1.2.1 Global Customer-Generated Content (CGC) Platform Market Size Growth Rate by Type: 2019 VS 2023 VS 2030
1.2.2 Cloud Based
1.2.3 Web Based
1.3 Market by Application
1.3.1 Global Customer-Generated Content (CGC) Platform Market Growth by Application: 2019 VS 2023 VS 2030
1.3.2 Large Enterprises
1.3.3 SMEs
1.4 Study Objectives
1.5 Years Considered
1.6 Years Considered
2 Global Growth Trends
2.1 Global Customer-Generated Content (CGC) Platform Market Perspective (2019-2030)
2.2 Customer-Generated Content (CGC) Platform Growth Trends by Region
2.2.1 Global Customer-Generated Content (CGC) Platform Market Size by Region: 2019 VS 2023 VS 2030
2.2.2 Customer-Generated Content (CGC) Platform Historic Market Size by Region (2019-2024)
2.2.3 Customer-Generated Content (CGC) Platform Forecasted Market Size by Region (2025-2030)
2.3 Customer-Generated Content (CGC) Platform Market Dynamics
2.3.1 Customer-Generated Content (CGC) Platform Industry Trends
2.3.2 Customer-Generated Content (CGC) Platform Market Drivers
2.3.3 Customer-Generated Content (CGC) Platform Market Challenges
2.3.4 Customer-Generated Content (CGC) Platform Market Restraints
3 Competition Landscape by Key Players
3.1 Global Top Customer-Generated Content (CGC) Platform Players by Revenue
3.1.1 Global Top Customer-Generated Content (CGC) Platform Players by Revenue (2019-2024)
3.1.2 Global Customer-Generated Content (CGC) Platform Revenue Market Share by Players (2019-2024)
3.2 Global Customer-Generated Content (CGC) Platform Market Share by Company Type (Tier 1, Tier 2, and Tier 3)
3.3 Players Covered: Ranking by Customer-Generated Content (CGC) Platform Revenue
3.4 Global Customer-Generated Content (CGC) Platform Market Concentration Ratio
3.4.1 Global Customer-Generated Content (CGC) Platform Market Concentration Ratio (CR5 and HHI)
3.4.2 Global Top 10 and Top 5 Companies by Customer-Generated Content (CGC) Platform Revenue in 2023
3.5 Customer-Generated Content (CGC) Platform Key Players Head office and Area Served
3.6 Key Players Customer-Generated Content (CGC) Platform Product Solution and Service
3.7 Date of Enter into Customer-Generated Content (CGC) Platform Market
3.8 Mergers & Acquisitions, Expansion Plans
4 Customer-Generated Content (CGC) Platform Breakdown Data by Type
4.1 Global Customer-Generated Content (CGC) Platform Historic Market Size by Type (2019-2024)
4.2 Global Customer-Generated Content (CGC) Platform Forecasted Market Size by Type (2025-2030)
5 Customer-Generated Content (CGC) Platform Breakdown Data by Application
5.1 Global Customer-Generated Content (CGC) Platform Historic Market Size by Application (2019-2024)
5.2 Global Customer-Generated Content (CGC) Platform Forecasted Market Size by Application (2025-2030)
6 North America
6.1 North America Customer-Generated Content (CGC) Platform Market Size (2019-2030)
6.2 North America Customer-Generated Content (CGC) Platform Market Growth Rate by Country: 2019 VS 2023 VS 2030
6.3 North America Customer-Generated Content (CGC) Platform Market Size by Country (2019-2024)
6.4 North America Customer-Generated Content (CGC) Platform Market Size by Country (2025-2030)
6.5 United States
6.6 Canada
7 Europe
7.1 Europe Customer-Generated Content (CGC) Platform Market Size (2019-2030)
7.2 Europe Customer-Generated Content (CGC) Platform Market Growth Rate by Country: 2019 VS 2023 VS 2030
7.3 Europe Customer-Generated Content (CGC) Platform Market Size by Country (2019-2024)
7.4 Europe Customer-Generated Content (CGC) Platform Market Size by Country (2025-2030)
7.5 Germany
7.6 France
7.7 U.K.
7.8 Italy
7.9 Russia
7.10 Nordic Countries
8 Asia-Pacific
8.1 Asia-Pacific Customer-Generated Content (CGC) Platform Market Size (2019-2030)
8.2 Asia-Pacific Customer-Generated Content (CGC) Platform Market Growth Rate by Region: 2019 VS 2023 VS 2030
8.3 Asia-Pacific Customer-Generated Content (CGC) Platform Market Size by Region (2019-2024)
8.4 Asia-Pacific Customer-Generated Content (CGC) Platform Market Size by Region (2025-2030)
8.5 China
8.6 Japan
8.7 South Korea
8.8 Southeast Asia
8.9 India
8.10 Australia
9 Latin America
9.1 Latin America Customer-Generated Content (CGC) Platform Market Size (2019-2030)
9.2 Latin America Customer-Generated Content (CGC) Platform Market Growth Rate by Country: 2019 VS 2023 VS 2030
9.3 Latin America Customer-Generated Content (CGC) Platform Market Size by Country (2019-2024)
9.4 Latin America Customer-Generated Content (CGC) Platform Market Size by Country (2025-2030)
9.5 Mexico
9.6 Brazil
10 Middle East & Africa
10.1 Middle East & Africa Customer-Generated Content (CGC) Platform Market Size (2019-2030)
10.2 Middle East & Africa Customer-Generated Content (CGC) Platform Market Growth Rate by Country: 2019 VS 2023 VS 2030
10.3 Middle East & Africa Customer-Generated Content (CGC) Platform Market Size by Country (2019-2024)
10.4 Middle East & Africa Customer-Generated Content (CGC) Platform Market Size by Country (2025-2030)
10.5 Turkey
10.6 Saudi Arabia
10.7 UAE
11 Key Players Profiles
11.1 Yotpo
11.1.1 Yotpo Company Detail
11.1.2 Yotpo Business Overview
11.1.3 Yotpo Customer-Generated Content (CGC) Platform Introduction
11.1.4 Yotpo Revenue in Customer-Generated Content (CGC) Platform Business (2019-2024)
11.1.5 Yotpo Recent Development
11.2 Adobe Experience Manager
11.2.1 Adobe Experience Manager Company Detail
11.2.2 Adobe Experience Manager Business Overview
11.2.3 Adobe Experience Manager Customer-Generated Content (CGC) Platform Introduction
11.2.4 Adobe Experience Manager Revenue in Customer-Generated Content (CGC) Platform Business (2019-2024)
11.2.5 Adobe Experience Manager Recent Development
11.3 TurnTo
11.3.1 TurnTo Company Detail
11.3.2 TurnTo Business Overview
11.3.3 TurnTo Customer-Generated Content (CGC) Platform Introduction
11.3.4 TurnTo Revenue in Customer-Generated Content (CGC) Platform Business (2019-2024)
11.3.5 TurnTo Recent Development
11.4 Photoslurp
11.4.1 Photoslurp Company Detail
11.4.2 Photoslurp Business Overview
11.4.3 Photoslurp Customer-Generated Content (CGC) Platform Introduction
11.4.4 Photoslurp Revenue in Customer-Generated Content (CGC) Platform Business (2019-2024)
11.4.5 Photoslurp Recent Development
11.5 TINT by Filestack
11.5.1 TINT by Filestack Company Detail
11.5.2 TINT by Filestack Business Overview
11.5.3 TINT by Filestack Customer-Generated Content (CGC) Platform Introduction
11.5.4 TINT by Filestack Revenue in Customer-Generated Content (CGC) Platform Business (2019-2024)
11.5.5 TINT by Filestack Recent Development
11.6 Olapic
11.6.1 Olapic Company Detail
11.6.2 Olapic Business Overview
11.6.3 Olapic Customer-Generated Content (CGC) Platform Introduction
11.6.4 Olapic Revenue in Customer-Generated Content (CGC) Platform Business (2019-2024)
11.6.5 Olapic Recent Development
11.7 Curalate
11.7.1 Curalate Company Detail
11.7.2 Curalate Business Overview
11.7.3 Curalate Customer-Generated Content (CGC) Platform Introduction
11.7.4 Curalate Revenue in Customer-Generated Content (CGC) Platform Business (2019-2024)
11.7.5 Curalate Recent Development
11.8 Stackla
11.8.1 Stackla Company Detail
11.8.2 Stackla Business Overview
11.8.3 Stackla Customer-Generated Content (CGC) Platform Introduction
11.8.4 Stackla Revenue in Customer-Generated Content (CGC) Platform Business (2019-2024)
11.8.5 Stackla Recent Development
11.9 Wyng
11.9.1 Wyng Company Detail
11.9.2 Wyng Business Overview
11.9.3 Wyng Customer-Generated Content (CGC) Platform Introduction
11.9.4 Wyng Revenue in Customer-Generated Content (CGC) Platform Business (2019-2024)
11.9.5 Wyng Recent Development
11.10 Crowdriff
11.10.1 Crowdriff Company Detail
11.10.2 Crowdriff Business Overview
11.10.3 Crowdriff Customer-Generated Content (CGC) Platform Introduction
11.10.4 Crowdriff Revenue in Customer-Generated Content (CGC) Platform Business (2019-2024)
11.10.5 Crowdriff Recent Development
11.11 Pixlee
11.11.1 Pixlee Company Detail
11.11.2 Pixlee Business Overview
11.11.3 Pixlee Customer-Generated Content (CGC) Platform Introduction
11.11.4 Pixlee Revenue in Customer-Generated Content (CGC) Platform Business (2019-2024)
11.11.5 Pixlee Recent Development
11.12 Tagboard
11.12.1 Tagboard Company Detail
11.12.2 Tagboard Business Overview
11.12.3 Tagboard Customer-Generated Content (CGC) Platform Introduction
11.12.4 Tagboard Revenue in Customer-Generated Content (CGC) Platform Business (2019-2024)
11.12.5 Tagboard Recent Development
11.13 Taggbox
11.13.1 Taggbox Company Detail
11.13.2 Taggbox Business Overview
11.13.3 Taggbox Customer-Generated Content (CGC) Platform Introduction
11.13.4 Taggbox Revenue in Customer-Generated Content (CGC) Platform Business (2019-2024)
11.13.5 Taggbox Recent Development
11.14 Walls.io
11.14.1 Walls.io Company Detail
11.14.2 Walls.io Business Overview
11.14.3 Walls.io Customer-Generated Content (CGC) Platform Introduction
11.14.4 Walls.io Revenue in Customer-Generated Content (CGC) Platform Business (2019-2024)
11.14.5 Walls.io Recent Development
11.15 ViralSweep
11.15.1 ViralSweep Company Detail
11.15.2 ViralSweep Business Overview
11.15.3 ViralSweep Customer-Generated Content (CGC) Platform Introduction
11.15.4 ViralSweep Revenue in Customer-Generated Content (CGC) Platform Business (2019-2024)
11.15.5 ViralSweep Recent Development
12 Analyst's Viewpoints/Conclusions
13 Appendix
13.1 Research Methodology
13.1.1 Methodology/Research Approach
13.1.2 Data Source
13.2 Disclaimer
13.3 Author Details
Published By : QY Research
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