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Global Customer Relationship Management (CRM) Platform Market Research Report 2024
Synopsis
Customer relationship management (CRM) is the combination of practices, strategies and technologies that companies use to manage and analyze customer interactions and data throughout the customer lifecycle. The goal is to improve customer service relationships and assist in customer retention and drive sales growth.
The global Customer Relationship Management (CRM) Platform market was valued at US$ million in 2023 and is anticipated to reach US$ million by 2030, witnessing a CAGR of % during the forecast period 2024-2030.
North American market for Customer Relationship Management (CRM) Platform is estimated to increase from $ million in 2023 to reach $ million by 2030, at a CAGR of % during the forecast period of 2024 through 2030.
Asia-Pacific market for Customer Relationship Management (CRM) Platform is estimated to increase from $ million in 2023 to reach $ million by 2030, at a CAGR of % during the forecast period of 2024 through 2030.
The global market for Customer Relationship Management (CRM) Platform in BFSI is estimated to increase from $ million in 2023 to $ million by 2030, at a CAGR of % during the forecast period of 2024 through 2030.
The major global companies of Customer Relationship Management (CRM) Platform include Salesforce, Oracle, SAP, Adobe Systems, IBM, Genesys Telecommunications Laboratories, Microsoft, Nice Systems and Verint Systems Inc., etc. In 2023, the world's top three vendors accounted for approximately % of the revenue.
This report aims to provide a comprehensive presentation of the global market for Customer Relationship Management (CRM) Platform, with both quantitative and qualitative analysis, to help readers develop business/growth strategies, assess the market competitive situation, analyze their position in the current marketplace, and make informed business decisions regarding Customer Relationship Management (CRM) Platform.
Report Scope
The Customer Relationship Management (CRM) Platform market size, estimations, and forecasts are provided in terms of revenue ($ millions), considering 2023 as the base year, with history and forecast data for the period from 2019 to 2030. This report segments the global Customer Relationship Management (CRM) Platform market comprehensively. Regional market sizes, concerning products by Type, by Application, and by players, are also provided.
For a more in-depth understanding of the market, the report provides profiles of the competitive landscape, key competitors, and their respective market ranks. The report also discusses technological trends and new product developments.
The report will help the Customer Relationship Management (CRM) Platform companies, new entrants, and industry chain related companies in this market with information on the revenues, sales volume, and average price for the overall market and the sub-segments across the different segments, by company, by Type, by Application, and by regions.
Market Segmentation
By Company
Salesforce
Oracle
SAP
Adobe Systems
IBM
Genesys Telecommunications Laboratories
Microsoft
Nice Systems
Verint Systems Inc.
Pegasystems
IQVIA
Segment by Type
On-premise
Cloud
Segment by Application
BFSI
Retail
Healthcare
IT & Telecom
Manufacturing
Government & Education
Others
By Region
North America
United States
Canada
Europe
Germany
France
UK
Italy
Russia
Nordic Countries
Rest of Europe
Asia-Pacific
China
Japan
South Korea
Southeast Asia
India
Australia
Rest of Asia
Latin America
Mexico
Brazil
Rest of Latin America
Middle East & Africa
Turkey
Saudi Arabia
UAE
Rest of MEA
Chapter Outline
Chapter 1: Introduces the report scope of the report, executive summary of different market segments (by Type, by Application, etc), including the market size of each market segment, future development potential, and so on. It offers a high-level view of the current state of the market and its likely evolution in the short to mid-term, and long term.
Chapter 2: Introduces executive summary of global market size, regional market size, this section also introduces the market dynamics, latest developments of the market, the driving factors and restrictive factors of the market, the challenges and risks faced by companies in the industry, and the analysis of relevant policies in the industry.
Chapter 3: Detailed analysis of Customer Relationship Management (CRM) Platform companies’ competitive landscape, revenue market share, latest development plan, merger, and acquisition information, etc.
Chapter 4: Provides the analysis of various market segments by Type, covering the market size and development potential of each market segment, to help readers find the blue ocean market in different market segments.
Chapter 5: Provides the analysis of various market segments by Application, covering the market size and development potential of each market segment, to help readers find the blue ocean market in different downstream markets.
Chapter 6, 7, 8, 9, 10: North America, Europe, Asia Pacific, Latin America, Middle East and Africa segment by country. It provides a quantitative analysis of the market size and development potential of each region and its main countries and introduces the market development, future development prospects, market space, and capacity of each country in the world.
Chapter 11: Provides profiles of key players, introducing the basic situation of the main companies in the market in detail, including product sales, revenue, price, gross margin, product introduction, recent development, etc.
Chapter 12: The main points and conclusions of the report.
Customer relationship management (CRM) is the combination of practices, strategies and technologies that companies use to manage and analyze customer interactions and data throughout the customer lifecycle. The goal is to improve customer service relationships and assist in customer retention and drive sales growth.
The global Customer Relationship Management (CRM) Platform market was valued at US$ million in 2023 and is anticipated to reach US$ million by 2030, witnessing a CAGR of % during the forecast period 2024-2030.
North American market for Customer Relationship Management (CRM) Platform is estimated to increase from $ million in 2023 to reach $ million by 2030, at a CAGR of % during the forecast period of 2024 through 2030.
Asia-Pacific market for Customer Relationship Management (CRM) Platform is estimated to increase from $ million in 2023 to reach $ million by 2030, at a CAGR of % during the forecast period of 2024 through 2030.
The global market for Customer Relationship Management (CRM) Platform in BFSI is estimated to increase from $ million in 2023 to $ million by 2030, at a CAGR of % during the forecast period of 2024 through 2030.
The major global companies of Customer Relationship Management (CRM) Platform include Salesforce, Oracle, SAP, Adobe Systems, IBM, Genesys Telecommunications Laboratories, Microsoft, Nice Systems and Verint Systems Inc., etc. In 2023, the world's top three vendors accounted for approximately % of the revenue.
This report aims to provide a comprehensive presentation of the global market for Customer Relationship Management (CRM) Platform, with both quantitative and qualitative analysis, to help readers develop business/growth strategies, assess the market competitive situation, analyze their position in the current marketplace, and make informed business decisions regarding Customer Relationship Management (CRM) Platform.
Report Scope
The Customer Relationship Management (CRM) Platform market size, estimations, and forecasts are provided in terms of revenue ($ millions), considering 2023 as the base year, with history and forecast data for the period from 2019 to 2030. This report segments the global Customer Relationship Management (CRM) Platform market comprehensively. Regional market sizes, concerning products by Type, by Application, and by players, are also provided.
For a more in-depth understanding of the market, the report provides profiles of the competitive landscape, key competitors, and their respective market ranks. The report also discusses technological trends and new product developments.
The report will help the Customer Relationship Management (CRM) Platform companies, new entrants, and industry chain related companies in this market with information on the revenues, sales volume, and average price for the overall market and the sub-segments across the different segments, by company, by Type, by Application, and by regions.
Market Segmentation
By Company
Salesforce
Oracle
SAP
Adobe Systems
IBM
Genesys Telecommunications Laboratories
Microsoft
Nice Systems
Verint Systems Inc.
Pegasystems
IQVIA
Segment by Type
On-premise
Cloud
Segment by Application
BFSI
Retail
Healthcare
IT & Telecom
Manufacturing
Government & Education
Others
By Region
North America
United States
Canada
Europe
Germany
France
UK
Italy
Russia
Nordic Countries
Rest of Europe
Asia-Pacific
China
Japan
South Korea
Southeast Asia
India
Australia
Rest of Asia
Latin America
Mexico
Brazil
Rest of Latin America
Middle East & Africa
Turkey
Saudi Arabia
UAE
Rest of MEA
Chapter Outline
Chapter 1: Introduces the report scope of the report, executive summary of different market segments (by Type, by Application, etc), including the market size of each market segment, future development potential, and so on. It offers a high-level view of the current state of the market and its likely evolution in the short to mid-term, and long term.
Chapter 2: Introduces executive summary of global market size, regional market size, this section also introduces the market dynamics, latest developments of the market, the driving factors and restrictive factors of the market, the challenges and risks faced by companies in the industry, and the analysis of relevant policies in the industry.
Chapter 3: Detailed analysis of Customer Relationship Management (CRM) Platform companies’ competitive landscape, revenue market share, latest development plan, merger, and acquisition information, etc.
Chapter 4: Provides the analysis of various market segments by Type, covering the market size and development potential of each market segment, to help readers find the blue ocean market in different market segments.
Chapter 5: Provides the analysis of various market segments by Application, covering the market size and development potential of each market segment, to help readers find the blue ocean market in different downstream markets.
Chapter 6, 7, 8, 9, 10: North America, Europe, Asia Pacific, Latin America, Middle East and Africa segment by country. It provides a quantitative analysis of the market size and development potential of each region and its main countries and introduces the market development, future development prospects, market space, and capacity of each country in the world.
Chapter 11: Provides profiles of key players, introducing the basic situation of the main companies in the market in detail, including product sales, revenue, price, gross margin, product introduction, recent development, etc.
Chapter 12: The main points and conclusions of the report.
Index1 Report Overview
1.1 Study Scope
1.2 Market Analysis by Type
1.2.1 Global Customer Relationship Management (CRM) Platform Market Size Growth Rate by Type: 2019 VS 2023 VS 2030
1.2.2 On-premise
1.2.3 Cloud
1.3 Market by Application
1.3.1 Global Customer Relationship Management (CRM) Platform Market Growth by Application: 2019 VS 2023 VS 2030
1.3.2 BFSI
1.3.3 Retail
1.3.4 Healthcare
1.3.5 IT & Telecom
1.3.6 Manufacturing
1.3.7 Government & Education
1.3.8 Others
1.4 Study Objectives
1.5 Years Considered
1.6 Years Considered
2 Global Growth Trends
2.1 Global Customer Relationship Management (CRM) Platform Market Perspective (2019-2030)
2.2 Customer Relationship Management (CRM) Platform Growth Trends by Region
2.2.1 Global Customer Relationship Management (CRM) Platform Market Size by Region: 2019 VS 2023 VS 2030
2.2.2 Customer Relationship Management (CRM) Platform Historic Market Size by Region (2019-2024)
2.2.3 Customer Relationship Management (CRM) Platform Forecasted Market Size by Region (2025-2030)
2.3 Customer Relationship Management (CRM) Platform Market Dynamics
2.3.1 Customer Relationship Management (CRM) Platform Industry Trends
2.3.2 Customer Relationship Management (CRM) Platform Market Drivers
2.3.3 Customer Relationship Management (CRM) Platform Market Challenges
2.3.4 Customer Relationship Management (CRM) Platform Market Restraints
3 Competition Landscape by Key Players
3.1 Global Top Customer Relationship Management (CRM) Platform Players by Revenue
3.1.1 Global Top Customer Relationship Management (CRM) Platform Players by Revenue (2019-2024)
3.1.2 Global Customer Relationship Management (CRM) Platform Revenue Market Share by Players (2019-2024)
3.2 Global Customer Relationship Management (CRM) Platform Market Share by Company Type (Tier 1, Tier 2, and Tier 3)
3.3 Players Covered: Ranking by Customer Relationship Management (CRM) Platform Revenue
3.4 Global Customer Relationship Management (CRM) Platform Market Concentration Ratio
3.4.1 Global Customer Relationship Management (CRM) Platform Market Concentration Ratio (CR5 and HHI)
3.4.2 Global Top 10 and Top 5 Companies by Customer Relationship Management (CRM) Platform Revenue in 2023
3.5 Customer Relationship Management (CRM) Platform Key Players Head office and Area Served
3.6 Key Players Customer Relationship Management (CRM) Platform Product Solution and Service
3.7 Date of Enter into Customer Relationship Management (CRM) Platform Market
3.8 Mergers & Acquisitions, Expansion Plans
4 Customer Relationship Management (CRM) Platform Breakdown Data by Type
4.1 Global Customer Relationship Management (CRM) Platform Historic Market Size by Type (2019-2024)
4.2 Global Customer Relationship Management (CRM) Platform Forecasted Market Size by Type (2025-2030)
5 Customer Relationship Management (CRM) Platform Breakdown Data by Application
5.1 Global Customer Relationship Management (CRM) Platform Historic Market Size by Application (2019-2024)
5.2 Global Customer Relationship Management (CRM) Platform Forecasted Market Size by Application (2025-2030)
6 North America
6.1 North America Customer Relationship Management (CRM) Platform Market Size (2019-2030)
6.2 North America Customer Relationship Management (CRM) Platform Market Growth Rate by Country: 2019 VS 2023 VS 2030
6.3 North America Customer Relationship Management (CRM) Platform Market Size by Country (2019-2024)
6.4 North America Customer Relationship Management (CRM) Platform Market Size by Country (2025-2030)
6.5 United States
6.6 Canada
7 Europe
7.1 Europe Customer Relationship Management (CRM) Platform Market Size (2019-2030)
7.2 Europe Customer Relationship Management (CRM) Platform Market Growth Rate by Country: 2019 VS 2023 VS 2030
7.3 Europe Customer Relationship Management (CRM) Platform Market Size by Country (2019-2024)
7.4 Europe Customer Relationship Management (CRM) Platform Market Size by Country (2025-2030)
7.5 Germany
7.6 France
7.7 U.K.
7.8 Italy
7.9 Russia
7.10 Nordic Countries
8 Asia-Pacific
8.1 Asia-Pacific Customer Relationship Management (CRM) Platform Market Size (2019-2030)
8.2 Asia-Pacific Customer Relationship Management (CRM) Platform Market Growth Rate by Region: 2019 VS 2023 VS 2030
8.3 Asia-Pacific Customer Relationship Management (CRM) Platform Market Size by Region (2019-2024)
8.4 Asia-Pacific Customer Relationship Management (CRM) Platform Market Size by Region (2025-2030)
8.5 China
8.6 Japan
8.7 South Korea
8.8 Southeast Asia
8.9 India
8.10 Australia
9 Latin America
9.1 Latin America Customer Relationship Management (CRM) Platform Market Size (2019-2030)
9.2 Latin America Customer Relationship Management (CRM) Platform Market Growth Rate by Country: 2019 VS 2023 VS 2030
9.3 Latin America Customer Relationship Management (CRM) Platform Market Size by Country (2019-2024)
9.4 Latin America Customer Relationship Management (CRM) Platform Market Size by Country (2025-2030)
9.5 Mexico
9.6 Brazil
10 Middle East & Africa
10.1 Middle East & Africa Customer Relationship Management (CRM) Platform Market Size (2019-2030)
10.2 Middle East & Africa Customer Relationship Management (CRM) Platform Market Growth Rate by Country: 2019 VS 2023 VS 2030
10.3 Middle East & Africa Customer Relationship Management (CRM) Platform Market Size by Country (2019-2024)
10.4 Middle East & Africa Customer Relationship Management (CRM) Platform Market Size by Country (2025-2030)
10.5 Turkey
10.6 Saudi Arabia
10.7 UAE
11 Key Players Profiles
11.1 Salesforce
11.1.1 Salesforce Company Detail
11.1.2 Salesforce Business Overview
11.1.3 Salesforce Customer Relationship Management (CRM) Platform Introduction
11.1.4 Salesforce Revenue in Customer Relationship Management (CRM) Platform Business (2019-2024)
11.1.5 Salesforce Recent Development
11.2 Oracle
11.2.1 Oracle Company Detail
11.2.2 Oracle Business Overview
11.2.3 Oracle Customer Relationship Management (CRM) Platform Introduction
11.2.4 Oracle Revenue in Customer Relationship Management (CRM) Platform Business (2019-2024)
11.2.5 Oracle Recent Development
11.3 SAP
11.3.1 SAP Company Detail
11.3.2 SAP Business Overview
11.3.3 SAP Customer Relationship Management (CRM) Platform Introduction
11.3.4 SAP Revenue in Customer Relationship Management (CRM) Platform Business (2019-2024)
11.3.5 SAP Recent Development
11.4 Adobe Systems
11.4.1 Adobe Systems Company Detail
11.4.2 Adobe Systems Business Overview
11.4.3 Adobe Systems Customer Relationship Management (CRM) Platform Introduction
11.4.4 Adobe Systems Revenue in Customer Relationship Management (CRM) Platform Business (2019-2024)
11.4.5 Adobe Systems Recent Development
11.5 IBM
11.5.1 IBM Company Detail
11.5.2 IBM Business Overview
11.5.3 IBM Customer Relationship Management (CRM) Platform Introduction
11.5.4 IBM Revenue in Customer Relationship Management (CRM) Platform Business (2019-2024)
11.5.5 IBM Recent Development
11.6 Genesys Telecommunications Laboratories
11.6.1 Genesys Telecommunications Laboratories Company Detail
11.6.2 Genesys Telecommunications Laboratories Business Overview
11.6.3 Genesys Telecommunications Laboratories Customer Relationship Management (CRM) Platform Introduction
11.6.4 Genesys Telecommunications Laboratories Revenue in Customer Relationship Management (CRM) Platform Business (2019-2024)
11.6.5 Genesys Telecommunications Laboratories Recent Development
11.7 Microsoft
11.7.1 Microsoft Company Detail
11.7.2 Microsoft Business Overview
11.7.3 Microsoft Customer Relationship Management (CRM) Platform Introduction
11.7.4 Microsoft Revenue in Customer Relationship Management (CRM) Platform Business (2019-2024)
11.7.5 Microsoft Recent Development
11.8 Nice Systems
11.8.1 Nice Systems Company Detail
11.8.2 Nice Systems Business Overview
11.8.3 Nice Systems Customer Relationship Management (CRM) Platform Introduction
11.8.4 Nice Systems Revenue in Customer Relationship Management (CRM) Platform Business (2019-2024)
11.8.5 Nice Systems Recent Development
11.9 Verint Systems Inc.
11.9.1 Verint Systems Inc. Company Detail
11.9.2 Verint Systems Inc. Business Overview
11.9.3 Verint Systems Inc. Customer Relationship Management (CRM) Platform Introduction
11.9.4 Verint Systems Inc. Revenue in Customer Relationship Management (CRM) Platform Business (2019-2024)
11.9.5 Verint Systems Inc. Recent Development
11.10 Pegasystems
11.10.1 Pegasystems Company Detail
11.10.2 Pegasystems Business Overview
11.10.3 Pegasystems Customer Relationship Management (CRM) Platform Introduction
11.10.4 Pegasystems Revenue in Customer Relationship Management (CRM) Platform Business (2019-2024)
11.10.5 Pegasystems Recent Development
11.11 IQVIA
11.11.1 IQVIA Company Detail
11.11.2 IQVIA Business Overview
11.11.3 IQVIA Customer Relationship Management (CRM) Platform Introduction
11.11.4 IQVIA Revenue in Customer Relationship Management (CRM) Platform Business (2019-2024)
11.11.5 IQVIA Recent Development
12 Analyst's Viewpoints/Conclusions
13 Appendix
13.1 Research Methodology
13.1.1 Methodology/Research Approach
13.1.2 Data Source
13.2 Disclaimer
13.3 Author Details
List of TablesList of Tables
Table 1. Global Customer Relationship Management (CRM) Platform Market Size Growth Rate by Type (US$ Million): 2019 VS 2023 VS 2030
Table 2. Key Players of On-premise
Table 3. Key Players of Cloud
Table 4. Global Customer Relationship Management (CRM) Platform Market Size Growth by Application (US$ Million): 2019 VS 2023 VS 2030
Table 5. Global Customer Relationship Management (CRM) Platform Market Size by Region (US$ Million): 2019 VS 2023 VS 2030
Table 6. Global Customer Relationship Management (CRM) Platform Market Size by Region (2019-2024) & (US$ Million)
Table 7. Global Customer Relationship Management (CRM) Platform Market Share by Region (2019-2024)
Table 8. Global Customer Relationship Management (CRM) Platform Forecasted Market Size by Region (2025-2030) & (US$ Million)
Table 9. Global Customer Relationship Management (CRM) Platform Market Share by Region (2025-2030)
Table 10. Customer Relationship Management (CRM) Platform Market Trends
Table 11. Customer Relationship Management (CRM) Platform Market Drivers
Table 12. Customer Relationship Management (CRM) Platform Market Challenges
Table 13. Customer Relationship Management (CRM) Platform Market Restraints
Table 14. Global Customer Relationship Management (CRM) Platform Revenue by Players (2019-2024) & (US$ Million)
Table 15. Global Customer Relationship Management (CRM) Platform Market Share by Players (2019-2024)
Table 16. Global Top Customer Relationship Management (CRM) Platform Players by Company Type (Tier 1, Tier 2, and Tier 3) & (based on the Revenue in Customer Relationship Management (CRM) Platform as of 2023)
Table 17. Ranking of Global Top Customer Relationship Management (CRM) Platform Companies by Revenue (US$ Million) in 2023
Table 18. Global 5 Largest Players Market Share by Customer Relationship Management (CRM) Platform Revenue (CR5 and HHI) & (2019-2024)
Table 19. Key Players Headquarters and Area Served
Table 20. Key Players Customer Relationship Management (CRM) Platform Product Solution and Service
Table 21. Date of Enter into Customer Relationship Management (CRM) Platform Market
Table 22. Mergers & Acquisitions, Expansion Plans
Table 23. Global Customer Relationship Management (CRM) Platform Market Size by Type (2019-2024) & (US$ Million)
Table 24. Global Customer Relationship Management (CRM) Platform Revenue Market Share by Type (2019-2024)
Table 25. Global Customer Relationship Management (CRM) Platform Forecasted Market Size by Type (2025-2030) & (US$ Million)
Table 26. Global Customer Relationship Management (CRM) Platform Revenue Market Share by Type (2025-2030)
Table 27. Global Customer Relationship Management (CRM) Platform Market Size by Application (2019-2024) & (US$ Million)
Table 28. Global Customer Relationship Management (CRM) Platform Revenue Market Share by Application (2019-2024)
Table 29. Global Customer Relationship Management (CRM) Platform Forecasted Market Size by Application (2025-2030) & (US$ Million)
Table 30. Global Customer Relationship Management (CRM) Platform Revenue Market Share by Application (2025-2030)
Table 31. North America Customer Relationship Management (CRM) Platform Market Size Growth Rate by Country (US$ Million): 2019 VS 2023 VS 2030
Table 32. North America Customer Relationship Management (CRM) Platform Market Size by Country (2019-2024) & (US$ Million)
Table 33. North America Customer Relationship Management (CRM) Platform Market Size by Country (2025-2030) & (US$ Million)
Table 34. Europe Customer Relationship Management (CRM) Platform Market Size Growth Rate by Country (US$ Million): 2019 VS 2023 VS 2030
Table 35. Europe Customer Relationship Management (CRM) Platform Market Size by Country (2019-2024) & (US$ Million)
Table 36. Europe Customer Relationship Management (CRM) Platform Market Size by Country (2025-2030) & (US$ Million)
Table 37. Asia-Pacific Customer Relationship Management (CRM) Platform Market Size Growth Rate by Region (US$ Million): 2019 VS 2023 VS 2030
Table 38. Asia-Pacific Customer Relationship Management (CRM) Platform Market Size by Region (2019-2024) & (US$ Million)
Table 39. Asia-Pacific Customer Relationship Management (CRM) Platform Market Size by Region (2025-2030) & (US$ Million)
Table 40. Latin America Customer Relationship Management (CRM) Platform Market Size Growth Rate by Country (US$ Million): 2019 VS 2023 VS 2030
Table 41. Latin America Customer Relationship Management (CRM) Platform Market Size by Country (2019-2024) & (US$ Million)
Table 42. Latin America Customer Relationship Management (CRM) Platform Market Size by Country (2025-2030) & (US$ Million)
Table 43. Middle East & Africa Customer Relationship Management (CRM) Platform Market Size Growth Rate by Country (US$ Million): 2019 VS 2023 VS 2030
Table 44. Middle East & Africa Customer Relationship Management (CRM) Platform Market Size by Country (2019-2024) & (US$ Million)
Table 45. Middle East & Africa Customer Relationship Management (CRM) Platform Market Size by Country (2025-2030) & (US$ Million)
Table 46. Salesforce Company Detail
Table 47. Salesforce Business Overview
Table 48. Salesforce Customer Relationship Management (CRM) Platform Product
Table 49. Salesforce Revenue in Customer Relationship Management (CRM) Platform Business (2019-2024) & (US$ Million)
Table 50. Salesforce Recent Development
Table 51. Oracle Company Detail
Table 52. Oracle Business Overview
Table 53. Oracle Customer Relationship Management (CRM) Platform Product
Table 54. Oracle Revenue in Customer Relationship Management (CRM) Platform Business (2019-2024) & (US$ Million)
Table 55. Oracle Recent Development
Table 56. SAP Company Detail
Table 57. SAP Business Overview
Table 58. SAP Customer Relationship Management (CRM) Platform Product
Table 59. SAP Revenue in Customer Relationship Management (CRM) Platform Business (2019-2024) & (US$ Million)
Table 60. SAP Recent Development
Table 61. Adobe Systems Company Detail
Table 62. Adobe Systems Business Overview
Table 63. Adobe Systems Customer Relationship Management (CRM) Platform Product
Table 64. Adobe Systems Revenue in Customer Relationship Management (CRM) Platform Business (2019-2024) & (US$ Million)
Table 65. Adobe Systems Recent Development
Table 66. IBM Company Detail
Table 67. IBM Business Overview
Table 68. IBM Customer Relationship Management (CRM) Platform Product
Table 69. IBM Revenue in Customer Relationship Management (CRM) Platform Business (2019-2024) & (US$ Million)
Table 70. IBM Recent Development
Table 71. Genesys Telecommunications Laboratories Company Detail
Table 72. Genesys Telecommunications Laboratories Business Overview
Table 73. Genesys Telecommunications Laboratories Customer Relationship Management (CRM) Platform Product
Table 74. Genesys Telecommunications Laboratories Revenue in Customer Relationship Management (CRM) Platform Business (2019-2024) & (US$ Million)
Table 75. Genesys Telecommunications Laboratories Recent Development
Table 76. Microsoft Company Detail
Table 77. Microsoft Business Overview
Table 78. Microsoft Customer Relationship Management (CRM) Platform Product
Table 79. Microsoft Revenue in Customer Relationship Management (CRM) Platform Business (2019-2024) & (US$ Million)
Table 80. Microsoft Recent Development
Table 81. Nice Systems Company Detail
Table 82. Nice Systems Business Overview
Table 83. Nice Systems Customer Relationship Management (CRM) Platform Product
Table 84. Nice Systems Revenue in Customer Relationship Management (CRM) Platform Business (2019-2024) & (US$ Million)
Table 85. Nice Systems Recent Development
Table 86. Verint Systems Inc. Company Detail
Table 87. Verint Systems Inc. Business Overview
Table 88. Verint Systems Inc. Customer Relationship Management (CRM) Platform Product
Table 89. Verint Systems Inc. Revenue in Customer Relationship Management (CRM) Platform Business (2019-2024) & (US$ Million)
Table 90. Verint Systems Inc. Recent Development
Table 91. Pegasystems Company Detail
Table 92. Pegasystems Business Overview
Table 93. Pegasystems Customer Relationship Management (CRM) Platform Product
Table 94. Pegasystems Revenue in Customer Relationship Management (CRM) Platform Business (2019-2024) & (US$ Million)
Table 95. Pegasystems Recent Development
Table 96. IQVIA Company Detail
Table 97. IQVIA Business Overview
Table 98. IQVIA Customer Relationship Management (CRM) Platform Product
Table 99. IQVIA Revenue in Customer Relationship Management (CRM) Platform Business (2019-2024) & (US$ Million)
Table 100. IQVIA Recent Development
Table 101. Research Programs/Design for This Report
Table 102. Key Data Information from Secondary Sources
Table 103. Key Data Information from Primary Sources
List of Figures
Figure 1. Global Customer Relationship Management (CRM) Platform Market Size Comparison by Type (2024-2030) & (US$ Million)
Figure 2. Global Customer Relationship Management (CRM) Platform Market Share by Type: 2023 VS 2030
Figure 3. On-premise Features
Figure 4. Cloud Features
Figure 5. Global Customer Relationship Management (CRM) Platform Market Size Comparison by Application (2024-2030) & (US$ Million)
Figure 6. Global Customer Relationship Management (CRM) Platform Market Share by Application: 2023 VS 2030
Figure 7. BFSI Case Studies
Figure 8. Retail Case Studies
Figure 9. Healthcare Case Studies
Figure 10. IT & Telecom Case Studies
Figure 11. Manufacturing Case Studies
Figure 12. Government & Education Case Studies
Figure 13. Others Case Studies
Figure 14. Customer Relationship Management (CRM) Platform Report Years Considered
Figure 15. Global Customer Relationship Management (CRM) Platform Market Size (US$ Million), Year-over-Year: 2019-2030
Figure 16. Global Customer Relationship Management (CRM) Platform Market Size, (US$ Million), 2019 VS 2023 VS 2030
Figure 17. Global Customer Relationship Management (CRM) Platform Market Share by Region: 2023 VS 2030
Figure 18. Global Customer Relationship Management (CRM) Platform Market Share by Players in 2023
Figure 19. Global Top Customer Relationship Management (CRM) Platform Players by Company Type (Tier 1, Tier 2, and Tier 3) & (based on the Revenue in Customer Relationship Management (CRM) Platform as of 2023)
Figure 20. The Top 10 and 5 Players Market Share by Customer Relationship Management (CRM) Platform Revenue in 2023
Figure 21. North America Customer Relationship Management (CRM) Platform Market Size YoY Growth (2019-2030) & (US$ Million)
Figure 22. North America Customer Relationship Management (CRM) Platform Market Share by Country (2019-2030)
Figure 23. United States Customer Relationship Management (CRM) Platform Market Size YoY Growth (2019-2030) & (US$ Million)
Figure 24. Canada Customer Relationship Management (CRM) Platform Market Size YoY Growth (2019-2030) & (US$ Million)
Figure 25. Europe Customer Relationship Management (CRM) Platform Market Size YoY Growth (2019-2030) & (US$ Million)
Figure 26. Europe Customer Relationship Management (CRM) Platform Market Share by Country (2019-2030)
Figure 27. Germany Customer Relationship Management (CRM) Platform Market Size YoY Growth (2019-2030) & (US$ Million)
Figure 28. France Customer Relationship Management (CRM) Platform Market Size YoY Growth (2019-2030) & (US$ Million)
Figure 29. U.K. Customer Relationship Management (CRM) Platform Market Size YoY Growth (2019-2030) & (US$ Million)
Figure 30. Italy Customer Relationship Management (CRM) Platform Market Size YoY Growth (2019-2030) & (US$ Million)
Figure 31. Russia Customer Relationship Management (CRM) Platform Market Size YoY Growth (2019-2030) & (US$ Million)
Figure 32. Nordic Countries Customer Relationship Management (CRM) Platform Market Size YoY Growth (2019-2030) & (US$ Million)
Figure 33. Asia-Pacific Customer Relationship Management (CRM) Platform Market Size YoY Growth (2019-2030) & (US$ Million)
Figure 34. Asia-Pacific Customer Relationship Management (CRM) Platform Market Share by Region (2019-2030)
Figure 35. China Customer Relationship Management (CRM) Platform Market Size YoY Growth (2019-2030) & (US$ Million)
Figure 36. Japan Customer Relationship Management (CRM) Platform Market Size YoY Growth (2019-2030) & (US$ Million)
Figure 37. South Korea Customer Relationship Management (CRM) Platform Market Size YoY Growth (2019-2030) & (US$ Million)
Figure 38. Southeast Asia Customer Relationship Management (CRM) Platform Market Size YoY Growth (2019-2030) & (US$ Million)
Figure 39. India Customer Relationship Management (CRM) Platform Market Size YoY Growth (2019-2030) & (US$ Million)
Figure 40. Australia Customer Relationship Management (CRM) Platform Market Size YoY Growth (2019-2030) & (US$ Million)
Figure 41. Latin America Customer Relationship Management (CRM) Platform Market Size YoY Growth (2019-2030) & (US$ Million)
Figure 42. Latin America Customer Relationship Management (CRM) Platform Market Share by Country (2019-2030)
Figure 43. Mexico Customer Relationship Management (CRM) Platform Market Size YoY Growth (2019-2030) & (US$ Million)
Figure 44. Brazil Customer Relationship Management (CRM) Platform Market Size YoY Growth (2019-2030) & (US$ Million)
Figure 45. Middle East & Africa Customer Relationship Management (CRM) Platform Market Size YoY Growth (2019-2030) & (US$ Million)
Figure 46. Middle East & Africa Customer Relationship Management (CRM) Platform Market Share by Country (2019-2030)
Figure 47. Turkey Customer Relationship Management (CRM) Platform Market Size YoY Growth (2019-2030) & (US$ Million)
Figure 48. Saudi Arabia Customer Relationship Management (CRM) Platform Market Size YoY Growth (2019-2030) & (US$ Million)
Figure 49. Salesforce Revenue Growth Rate in Customer Relationship Management (CRM) Platform Business (2019-2024)
Figure 50. Oracle Revenue Growth Rate in Customer Relationship Management (CRM) Platform Business (2019-2024)
Figure 51. SAP Revenue Growth Rate in Customer Relationship Management (CRM) Platform Business (2019-2024)
Figure 52. Adobe Systems Revenue Growth Rate in Customer Relationship Management (CRM) Platform Business (2019-2024)
Figure 53. IBM Revenue Growth Rate in Customer Relationship Management (CRM) Platform Business (2019-2024)
Figure 54. Genesys Telecommunications Laboratories Revenue Growth Rate in Customer Relationship Management (CRM) Platform Business (2019-2024)
Figure 55. Microsoft Revenue Growth Rate in Customer Relationship Management (CRM) Platform Business (2019-2024)
Figure 56. Nice Systems Revenue Growth Rate in Customer Relationship Management (CRM) Platform Business (2019-2024)
Figure 57. Verint Systems Inc. Revenue Growth Rate in Customer Relationship Management (CRM) Platform Business (2019-2024)
Figure 58. Pegasystems Revenue Growth Rate in Customer Relationship Management (CRM) Platform Business (2019-2024)
Figure 59. IQVIA Revenue Growth Rate in Customer Relationship Management (CRM) Platform Business (2019-2024)
Figure 60. Bottom-up and Top-down Approaches for This Report
Figure 61. Data Triangulation
Figure 62. Key Executives Interviewed
Published By : QY Research
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