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Global Customer Relationship Management Market Research Report 2024

Global Customer Relationship Management Market Research Report 2024

Publishing Date : Jan, 2024

License Type :
 

Report Code : 1886460

No of Pages : 87

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Synopsis

Customer relationship management (CRM) is the combination of practices, strategies and technologies that companies use to manage and analyze customer interactions and data throughout the customer lifecycle. The goal is to improve customer service relationships and assist in customer retention and drive sales growth.

The global Customer Relationship Management market was valued at US$ 23030 million in 2023 and is anticipated to reach US$ 26660 million by 2030, witnessing a CAGR of 5.3% during the forecast period 2024-2030.

North American market for Customer Relationship Management is estimated to increase from $ million in 2023 to reach $ million by 2030, at a CAGR of % during the forecast period of 2024 through 2030.

Asia-Pacific market for Customer Relationship Management is estimated to increase from $ million in 2023 to reach $ million by 2030, at a CAGR of % during the forecast period of 2024 through 2030.

The global market for Customer Relationship Management in BFSI is estimated to increase from $ million in 2023 to $ million by 2030, at a CAGR of % during the forecast period of 2024 through 2030.

The major global companies of Customer Relationship Management include Salesforce, Oracle, SAP, Adobe Systems, Genesys Telecommunications Laboratories, Microsoft, Nice Systems, Verint Systems and Pegasystems, etc. In 2023, the world's top three vendors accounted for approximately % of the revenue.

This report aims to provide a comprehensive presentation of the global market for Customer Relationship Management, with both quantitative and qualitative analysis, to help readers develop business/growth strategies, assess the market competitive situation, analyze their position in the current marketplace, and make informed business decisions regarding Customer Relationship Management.

Report Scope

The Customer Relationship Management market size, estimations, and forecasts are provided in terms of revenue ($ millions), considering 2023 as the base year, with history and forecast data for the period from 2019 to 2030. This report segments the global Customer Relationship Management market comprehensively. Regional market sizes, concerning products by Type, by Application, and by players, are also provided.

For a more in-depth understanding of the market, the report provides profiles of the competitive landscape, key competitors, and their respective market ranks. The report also discusses technological trends and new product developments.

The report will help the Customer Relationship Management companies, new entrants, and industry chain related companies in this market with information on the revenues, sales volume, and average price for the overall market and the sub-segments across the different segments, by company, by Type, by Application, and by regions.

Market Segmentation

By Company

  • Salesforce
  • Oracle
  • SAP
  • Adobe Systems
  • Genesys Telecommunications Laboratories
  • Microsoft
  • Nice Systems
  • Verint Systems
  • Pegasystems
  • IQVIA

Segment by Type

  • On-premise
  • Cloud

Segment by Application

  • BFSI
  • Retail
  • Healthcare
  • IT & Telecom
  • Discrete Manufacturing
  • Government & Education
  • Others

Consumption by Region

  • North America (United States, Canada)
  • Europe (Germany, France, U.K., Italy, Russia)
  • Asia-Pacific (China, Japan, South Korea, India, Australia, China Taiwan, Indonesia, Thailand, Malaysia)
  • Latin America (Mexico, Brazil, Argentina)
  • Middle East & Africa (Turkey, Saudi Arabia, UAE)

Chapter Outline

Chapter 1: Introduces the report scope of the report, executive summary of different market segments (by Type, by Application, etc), including the market size of each market segment, future development potential, and so on. It offers a high-level view of the current state of the market and its likely evolution in the short to mid-term, and long term.
Chapter 2: Introduces executive summary of global market size, regional market size, this section also introduces the market dynamics, latest developments of the market, the driving factors and restrictive factors of the market, the challenges and risks faced by companies in the industry, and the analysis of relevant policies in the industry.
Chapter 3: Detailed analysis of Customer Relationship Management companies’ competitive landscape, revenue market share, latest development plan, merger, and acquisition information, etc.
Chapter 4: Provides the analysis of various market segments by Type, covering the market size and development potential of each market segment, to help readers find the blue ocean market in different market segments.
Chapter 5: Provides the analysis of various market segments by Application, covering the market size and development potential of each market segment, to help readers find the blue ocean market in different downstream markets.
Chapter 6, 7, 8, 9, 10: North America, Europe, Asia Pacific, Latin America, Middle East and Africa segment by country. It provides a quantitative analysis of the market size and development potential of each region and its main countries and introduces the market development, future development prospects, market space, and capacity of each country in the world.
Chapter 11: Provides profiles of key players, introducing the basic situation of the main companies in the market in detail, including product sales, revenue, price, gross margin, product introduction, recent development, etc.
Chapter 12: The main points and conclusions of the report.

Index

1 Report Overview
1.1 Study Scope
1.2 Market Analysis by Type
1.2.1 Global Customer Relationship Management Market Size Growth Rate by Type: 2019 VS 2023 VS 2030
1.2.2 On-premise
1.2.3 Cloud
1.3 Market by Application
1.3.1 Global Customer Relationship Management Market Growth by Application: 2019 VS 2023 VS 2030
1.3.2 BFSI
1.3.3 Retail
1.3.4 Healthcare
1.3.5 IT & Telecom
1.3.6 Discrete Manufacturing
1.3.7 Government & Education
1.3.8 Others
1.4 Study Objectives
1.5 Years Considered
1.6 Years Considered
2 Global Growth Trends
2.1 Global Customer Relationship Management Market Perspective (2019-2030)
2.2 Customer Relationship Management Growth Trends by Region
2.2.1 Global Customer Relationship Management Market Size by Region: 2019 VS 2023 VS 2030
2.2.2 Customer Relationship Management Historic Market Size by Region (2019-2024)
2.2.3 Customer Relationship Management Forecasted Market Size by Region (2025-2030)
2.3 Customer Relationship Management Market Dynamics
2.3.1 Customer Relationship Management Industry Trends
2.3.2 Customer Relationship Management Market Drivers
2.3.3 Customer Relationship Management Market Challenges
2.3.4 Customer Relationship Management Market Restraints
3 Competition Landscape by Key Players
3.1 Global Top Customer Relationship Management Players by Revenue
3.1.1 Global Top Customer Relationship Management Players by Revenue (2019-2024)
3.1.2 Global Customer Relationship Management Revenue Market Share by Players (2019-2024)
3.2 Global Customer Relationship Management Market Share by Company Type (Tier 1, Tier 2, and Tier 3)
3.3 Players Covered: Ranking by Customer Relationship Management Revenue
3.4 Global Customer Relationship Management Market Concentration Ratio
3.4.1 Global Customer Relationship Management Market Concentration Ratio (CR5 and HHI)
3.4.2 Global Top 10 and Top 5 Companies by Customer Relationship Management Revenue in 2023
3.5 Customer Relationship Management Key Players Head office and Area Served
3.6 Key Players Customer Relationship Management Product Solution and Service
3.7 Date of Enter into Customer Relationship Management Market
3.8 Mergers & Acquisitions, Expansion Plans
4 Customer Relationship Management Breakdown Data by Type
4.1 Global Customer Relationship Management Historic Market Size by Type (2019-2024)
4.2 Global Customer Relationship Management Forecasted Market Size by Type (2025-2030)
5 Customer Relationship Management Breakdown Data by Application
5.1 Global Customer Relationship Management Historic Market Size by Application (2019-2024)
5.2 Global Customer Relationship Management Forecasted Market Size by Application (2025-2030)
6 North America
6.1 North America Customer Relationship Management Market Size (2019-2030)
6.2 North America Customer Relationship Management Market Growth Rate by Country: 2019 VS 2023 VS 2030
6.3 North America Customer Relationship Management Market Size by Country (2019-2024)
6.4 North America Customer Relationship Management Market Size by Country (2025-2030)
6.5 United States
6.6 Canada
7 Europe
7.1 Europe Customer Relationship Management Market Size (2019-2030)
7.2 Europe Customer Relationship Management Market Growth Rate by Country: 2019 VS 2023 VS 2030
7.3 Europe Customer Relationship Management Market Size by Country (2019-2024)
7.4 Europe Customer Relationship Management Market Size by Country (2025-2030)
7.5 Germany
7.6 France
7.7 U.K.
7.8 Italy
7.9 Russia
7.10 Nordic Countries
8 Asia-Pacific
8.1 Asia-Pacific Customer Relationship Management Market Size (2019-2030)
8.2 Asia-Pacific Customer Relationship Management Market Growth Rate by Region: 2019 VS 2023 VS 2030
8.3 Asia-Pacific Customer Relationship Management Market Size by Region (2019-2024)
8.4 Asia-Pacific Customer Relationship Management Market Size by Region (2025-2030)
8.5 China
8.6 Japan
8.7 South Korea
8.8 Southeast Asia
8.9 India
8.10 Australia
9 Latin America
9.1 Latin America Customer Relationship Management Market Size (2019-2030)
9.2 Latin America Customer Relationship Management Market Growth Rate by Country: 2019 VS 2023 VS 2030
9.3 Latin America Customer Relationship Management Market Size by Country (2019-2024)
9.4 Latin America Customer Relationship Management Market Size by Country (2025-2030)
9.5 Mexico
9.6 Brazil
10 Middle East & Africa
10.1 Middle East & Africa Customer Relationship Management Market Size (2019-2030)
10.2 Middle East & Africa Customer Relationship Management Market Growth Rate by Country: 2019 VS 2023 VS 2030
10.3 Middle East & Africa Customer Relationship Management Market Size by Country (2019-2024)
10.4 Middle East & Africa Customer Relationship Management Market Size by Country (2025-2030)
10.5 Turkey
10.6 Saudi Arabia
10.7 UAE
11 Key Players Profiles
11.1 Salesforce
11.1.1 Salesforce Company Detail
11.1.2 Salesforce Business Overview
11.1.3 Salesforce Customer Relationship Management Introduction
11.1.4 Salesforce Revenue in Customer Relationship Management Business (2019-2024)
11.1.5 Salesforce Recent Development
11.2 Oracle
11.2.1 Oracle Company Detail
11.2.2 Oracle Business Overview
11.2.3 Oracle Customer Relationship Management Introduction
11.2.4 Oracle Revenue in Customer Relationship Management Business (2019-2024)
11.2.5 Oracle Recent Development
11.3 SAP
11.3.1 SAP Company Detail
11.3.2 SAP Business Overview
11.3.3 SAP Customer Relationship Management Introduction
11.3.4 SAP Revenue in Customer Relationship Management Business (2019-2024)
11.3.5 SAP Recent Development
11.4 Adobe Systems
11.4.1 Adobe Systems Company Detail
11.4.2 Adobe Systems Business Overview
11.4.3 Adobe Systems Customer Relationship Management Introduction
11.4.4 Adobe Systems Revenue in Customer Relationship Management Business (2019-2024)
11.4.5 Adobe Systems Recent Development
11.5 Genesys Telecommunications Laboratories
11.5.1 Genesys Telecommunications Laboratories Company Detail
11.5.2 Genesys Telecommunications Laboratories Business Overview
11.5.3 Genesys Telecommunications Laboratories Customer Relationship Management Introduction
11.5.4 Genesys Telecommunications Laboratories Revenue in Customer Relationship Management Business (2019-2024)
11.5.5 Genesys Telecommunications Laboratories Recent Development
11.6 Microsoft
11.6.1 Microsoft Company Detail
11.6.2 Microsoft Business Overview
11.6.3 Microsoft Customer Relationship Management Introduction
11.6.4 Microsoft Revenue in Customer Relationship Management Business (2019-2024)
11.6.5 Microsoft Recent Development
11.7 Nice Systems
11.7.1 Nice Systems Company Detail
11.7.2 Nice Systems Business Overview
11.7.3 Nice Systems Customer Relationship Management Introduction
11.7.4 Nice Systems Revenue in Customer Relationship Management Business (2019-2024)
11.7.5 Nice Systems Recent Development
11.8 Verint Systems
11.8.1 Verint Systems Company Detail
11.8.2 Verint Systems Business Overview
11.8.3 Verint Systems Customer Relationship Management Introduction
11.8.4 Verint Systems Revenue in Customer Relationship Management Business (2019-2024)
11.8.5 Verint Systems Recent Development
11.9 Pegasystems
11.9.1 Pegasystems Company Detail
11.9.2 Pegasystems Business Overview
11.9.3 Pegasystems Customer Relationship Management Introduction
11.9.4 Pegasystems Revenue in Customer Relationship Management Business (2019-2024)
11.9.5 Pegasystems Recent Development
11.10 IQVIA
11.10.1 IQVIA Company Detail
11.10.2 IQVIA Business Overview
11.10.3 IQVIA Customer Relationship Management Introduction
11.10.4 IQVIA Revenue in Customer Relationship Management Business (2019-2024)
11.10.5 IQVIA Recent Development
12 Analyst's Viewpoints/Conclusions
13 Appendix
13.1 Research Methodology
13.1.1 Methodology/Research Approach
13.1.2 Data Source
13.2 Disclaimer
13.3 Author Details

Published By : QY Research

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