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Global Customer Relationship Management Software Market Research Report 2024

Global Customer Relationship Management Software Market Research Report 2024

Publishing Date : Sep, 2023

License Type :
 

Report Code : 1805271

No of Pages : 116

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Customer relationship management (CRM) software is a category of software that provides functionality to companies in four segments: sales, marketing, customer service and digital commerce.

Global Customer Relationship Management Software market is projected to reach US$ 110500 million in 2029, increasing from US$ 70020 million in 2022, with the CAGR of 6.8% during the period of 2023 to 2029.

Influencing issues, such as economy environments, COVID-19 and Russia-Ukraine War, have led to great market fluctuations in the past few years and are considered comprehensively in the whole Customer Relationship Management Software market research.

North America and Europe are the two largest consumption regions of CRM Software in the world in the past few years and it will keep increasing in the next few years. APAC regions like Japan and China, Australia, India and Southeast Asia, are forecasted to grow at a faster growth in the forecast period. 

Report Scope

This report, based on historical analysis (2018-2022) and forecast calculation (2023-2029), aims to help readers to get a comprehensive understanding of global Customer Relationship Management Software market with multiple angles, which provides sufficient supports to readers’ strategy and decision making.

By Company

  •     Salesforce
  •     Microsoft
  •     Adobe Marketing Cloud
  •     monday.com
  •     Zoho
  •     Oracle
  •     SAP
  •     Zendesk
  •     Nextiva CRM
  •     Thryv
  •     HubSpot
  •     ActiveCampaign
  •     Freshworks
  •     Pipedrive
  •     Pipeliner
  •     Nimble
  •     Epsilon
  •     Genesys
  •     Mailchimp
  •     Verint
  •     Shopify

Segment by Type

  •     Cloud-based
  •     On-premises

Segment by Application

  •     BFSI
  •     Healthcare
  •     Consumer
  •     Retail
  •     Industrial Products and Construction
  •     Other

By Region

  • North America (United States, Canada)
  • Europe (Germany, France, U.K., Italy, Russia)
  • Asia-Pacific (China, Japan, South Korea, India, Australia, China Taiwan, Indonesia, Thailand, Malaysia)
  • Latin America (Mexico, Brazil,Turkey, GCC Countries)

The Customer Relationship Management Software report covers below items:

Chapter 1: Product Basic Information (Definition, Type and Application)
Chapter 2: Global market size, regional market size. Market Opportunities and Challenges
Chapter 3: Companies’ Competition Patterns
Chapter 4: Product Type Analysis
Chapter 5: Product Application Analysis
Chapter 6 to 10: Country Level Value Analysis
Chapter 11: Companies' Outline
Chapter 12: Market Conclusions
Chapter 13: Research Methodology and Data Source

 1 Report Overview
    1.1 Study Scope
    1.2 Market Analysis by Type
        1.2.1 Global Customer Relationship Management Software Market Size Growth Rate by Type: 2018 VS 2022 VS 2029
        1.2.2 Cloud-based
        1.2.3 On-premises
    1.3 Market by Application
        1.3.1 Global Customer Relationship Management Software Market Growth by Application: 2018 VS 2022 VS 2029
        1.3.2 BFSI
        1.3.3 Healthcare
        1.3.4 Consumer
        1.3.5 Retail
        1.3.6 Industrial Products and Construction
        1.3.7 Other
    1.4 Study Objectives
    1.5 Years Considered
    1.6 Years Considered

 2 Global Growth Trends
    2.1 Global Customer Relationship Management Software Market Perspective (2018-2029)
    2.2 Customer Relationship Management Software Growth Trends by Region
        2.2.1 Global Customer Relationship Management Software Market Size by Region: 2018 VS 2022 VS 2029
        2.2.2 Customer Relationship Management Software Historic Market Size by Region (2018-2023)
        2.2.3 Customer Relationship Management Software Forecasted Market Size by Region (2024-2029)
    2.3 Customer Relationship Management Software Market Dynamics
        2.3.1 Customer Relationship Management Software Industry Trends
        2.3.2 Customer Relationship Management Software Market Drivers
        2.3.3 Customer Relationship Management Software Market Challenges
        2.3.4 Customer Relationship Management Software Market Restraints

 3 Competition Landscape by Key Players
    3.1 Global Top Customer Relationship Management Software Players by Revenue
        3.1.1 Global Top Customer Relationship Management Software Players by Revenue (2018-2023)
        3.1.2 Global Customer Relationship Management Software Revenue Market Share by Players (2018-2023)
    3.2 Global Customer Relationship Management Software Market Share by Company Type (Tier 1, Tier 2, and Tier 3)
    3.3 Players Covered: Ranking by Customer Relationship Management Software Revenue
    3.4 Global Customer Relationship Management Software Market Concentration Ratio
        3.4.1 Global Customer Relationship Management Software Market Concentration Ratio (CR5 and HHI)
        3.4.2 Global Top 10 and Top 5 Companies by Customer Relationship Management Software Revenue in 2022
    3.5 Customer Relationship Management Software Key Players Head office and Area Served
    3.6 Key Players Customer Relationship Management Software Product Solution and Service
    3.7 Date of Enter into Customer Relationship Management Software Market
    3.8 Mergers & Acquisitions, Expansion Plans

 4 Customer Relationship Management Software Breakdown Data by Type
    4.1 Global Customer Relationship Management Software Historic Market Size by Type (2018-2023)
    4.2 Global Customer Relationship Management Software Forecasted Market Size by Type (2024-2029)

 5 Customer Relationship Management Software Breakdown Data by Application
    5.1 Global Customer Relationship Management Software Historic Market Size by Application (2018-2023)
    5.2 Global Customer Relationship Management Software Forecasted Market Size by Application (2024-2029)

 6 North America
    6.1 North America Customer Relationship Management Software Market Size (2018-2029)
    6.2 North America Customer Relationship Management Software Market Growth Rate by Country: 2018 VS 2022 VS 2029
    6.3 North America Customer Relationship Management Software Market Size by Country (2018-2023)
    6.4 North America Customer Relationship Management Software Market Size by Country (2024-2029)
    6.5 United States
    6.6 Canada

 7 Europe
    7.1 Europe Customer Relationship Management Software Market Size (2018-2029)
    7.2 Europe Customer Relationship Management Software Market Growth Rate by Country: 2018 VS 2022 VS 2029
    7.3 Europe Customer Relationship Management Software Market Size by Country (2018-2023)
    7.4 Europe Customer Relationship Management Software Market Size by Country (2024-2029)
    7.5 Germany
    7.6 France
    7.7 U.K.
    7.8 Italy
    7.9 Russia
    7.10 Nordic Countries

 8 Asia-Pacific
    8.1 Asia-Pacific Customer Relationship Management Software Market Size (2018-2029)
    8.2 Asia-Pacific Customer Relationship Management Software Market Growth Rate by Region: 2018 VS 2022 VS 2029
    8.3 Asia-Pacific Customer Relationship Management Software Market Size by Region (2018-2023)
    8.4 Asia-Pacific Customer Relationship Management Software Market Size by Region (2024-2029)
    8.5 China
    8.6 Japan
    8.7 South Korea
    8.8 Southeast Asia
    8.9 India
    8.10 Australia

 9 Latin America
    9.1 Latin America Customer Relationship Management Software Market Size (2018-2029)
    9.2 Latin America Customer Relationship Management Software Market Growth Rate by Country: 2018 VS 2022 VS 2029
    9.3 Latin America Customer Relationship Management Software Market Size by Country (2018-2023)
    9.4 Latin America Customer Relationship Management Software Market Size by Country (2024-2029)
    9.5 Mexico
    9.6 Brazil

 10 Middle East & Africa
    10.1 Middle East & Africa Customer Relationship Management Software Market Size (2018-2029)
    10.2 Middle East & Africa Customer Relationship Management Software Market Growth Rate by Country: 2018 VS 2022 VS 2029
    10.3 Middle East & Africa Customer Relationship Management Software Market Size by Country (2018-2023)
    10.4 Middle East & Africa Customer Relationship Management Software Market Size by Country (2024-2029)
    10.5 Turkey
    10.6 Saudi Arabia
    10.7 UAE

 11 Key Players Profiles
    11.1 Salesforce
        11.1.1 Salesforce Company Detail
        11.1.2 Salesforce Business Overview
        11.1.3 Salesforce Customer Relationship Management Software Introduction
        11.1.4 Salesforce Revenue in Customer Relationship Management Software Business (2018-2023)
        11.1.5 Salesforce Recent Development
    11.2 Microsoft
        11.2.1 Microsoft Company Detail
        11.2.2 Microsoft Business Overview
        11.2.3 Microsoft Customer Relationship Management Software Introduction
        11.2.4 Microsoft Revenue in Customer Relationship Management Software Business (2018-2023)
        11.2.5 Microsoft Recent Development
    11.3 Adobe Marketing Cloud
        11.3.1 Adobe Marketing Cloud Company Detail
        11.3.2 Adobe Marketing Cloud Business Overview
        11.3.3 Adobe Marketing Cloud Customer Relationship Management Software Introduction
        11.3.4 Adobe Marketing Cloud Revenue in Customer Relationship Management Software Business (2018-2023)
        11.3.5 Adobe Marketing Cloud Recent Development
    11.4 monday.com
        11.4.1 monday.com Company Detail
        11.4.2 monday.com Business Overview
        11.4.3 monday.com Customer Relationship Management Software Introduction
        11.4.4 monday.com Revenue in Customer Relationship Management Software Business (2018-2023)
        11.4.5 monday.com Recent Development
    11.5 Zoho
        11.5.1 Zoho Company Detail
        11.5.2 Zoho Business Overview
        11.5.3 Zoho Customer Relationship Management Software Introduction
        11.5.4 Zoho Revenue in Customer Relationship Management Software Business (2018-2023)
        11.5.5 Zoho Recent Development
    11.6 Oracle
        11.6.1 Oracle Company Detail
        11.6.2 Oracle Business Overview
        11.6.3 Oracle Customer Relationship Management Software Introduction
        11.6.4 Oracle Revenue in Customer Relationship Management Software Business (2018-2023)
        11.6.5 Oracle Recent Development
    11.7 SAP
        11.7.1 SAP Company Detail
        11.7.2 SAP Business Overview
        11.7.3 SAP Customer Relationship Management Software Introduction
        11.7.4 SAP Revenue in Customer Relationship Management Software Business (2018-2023)
        11.7.5 SAP Recent Development
    11.8 Zendesk
        11.8.1 Zendesk Company Detail
        11.8.2 Zendesk Business Overview
        11.8.3 Zendesk Customer Relationship Management Software Introduction
        11.8.4 Zendesk Revenue in Customer Relationship Management Software Business (2018-2023)
        11.8.5 Zendesk Recent Development
    11.9 Nextiva CRM
        11.9.1 Nextiva CRM Company Detail
        11.9.2 Nextiva CRM Business Overview
        11.9.3 Nextiva CRM Customer Relationship Management Software Introduction
        11.9.4 Nextiva CRM Revenue in Customer Relationship Management Software Business (2018-2023)
        11.9.5 Nextiva CRM Recent Development
    11.10 Thryv
        11.10.1 Thryv Company Detail
        11.10.2 Thryv Business Overview
        11.10.3 Thryv Customer Relationship Management Software Introduction
        11.10.4 Thryv Revenue in Customer Relationship Management Software Business (2018-2023)
        11.10.5 Thryv Recent Development
    11.11 HubSpot
        11.11.1 HubSpot Company Detail
        11.11.2 HubSpot Business Overview
        11.11.3 HubSpot Customer Relationship Management Software Introduction
        11.11.4 HubSpot Revenue in Customer Relationship Management Software Business (2018-2023)
        11.11.5 HubSpot Recent Development
    11.12 ActiveCampaign
        11.12.1 ActiveCampaign Company Detail
        11.12.2 ActiveCampaign Business Overview
        11.12.3 ActiveCampaign Customer Relationship Management Software Introduction
        11.12.4 ActiveCampaign Revenue in Customer Relationship Management Software Business (2018-2023)
        11.12.5 ActiveCampaign Recent Development
    11.13 Freshworks
        11.13.1 Freshworks Company Detail
        11.13.2 Freshworks Business Overview
        11.13.3 Freshworks Customer Relationship Management Software Introduction
        11.13.4 Freshworks Revenue in Customer Relationship Management Software Business (2018-2023)
        11.13.5 Freshworks Recent Development
    11.14 Pipedrive
        11.14.1 Pipedrive Company Detail
        11.14.2 Pipedrive Business Overview
        11.14.3 Pipedrive Customer Relationship Management Software Introduction
        11.14.4 Pipedrive Revenue in Customer Relationship Management Software Business (2018-2023)
        11.14.5 Pipedrive Recent Development
    11.15 Pipeliner
        11.15.1 Pipeliner Company Detail
        11.15.2 Pipeliner Business Overview
        11.15.3 Pipeliner Customer Relationship Management Software Introduction
        11.15.4 Pipeliner Revenue in Customer Relationship Management Software Business (2018-2023)
        11.15.5 Pipeliner Recent Development
    11.16 Nimble
        11.16.1 Nimble Company Detail
        11.16.2 Nimble Business Overview
        11.16.3 Nimble Customer Relationship Management Software Introduction
        11.16.4 Nimble Revenue in Customer Relationship Management Software Business (2018-2023)
        11.16.5 Nimble Recent Development
    11.17 Epsilon
        11.17.1 Epsilon Company Detail
        11.17.2 Epsilon Business Overview
        11.17.3 Epsilon Customer Relationship Management Software Introduction
        11.17.4 Epsilon Revenue in Customer Relationship Management Software Business (2018-2023)
        11.17.5 Epsilon Recent Development
    11.18 Genesys
        11.18.1 Genesys Company Detail
        11.18.2 Genesys Business Overview
        11.18.3 Genesys Customer Relationship Management Software Introduction
        11.18.4 Genesys Revenue in Customer Relationship Management Software Business (2018-2023)
        11.18.5 Genesys Recent Development
    11.19 Mailchimp
        11.19.1 Mailchimp Company Detail
        11.19.2 Mailchimp Business Overview
        11.19.3 Mailchimp Customer Relationship Management Software Introduction
        11.19.4 Mailchimp Revenue in Customer Relationship Management Software Business (2018-2023)
        11.19.5 Mailchimp Recent Development
    11.20 Verint
        11.20.1 Verint Company Detail
        11.20.2 Verint Business Overview
        11.20.3 Verint Customer Relationship Management Software Introduction
        11.20.4 Verint Revenue in Customer Relationship Management Software Business (2018-2023)
        11.20.5 Verint Recent Development
    11.21 Shopify
        11.21.1 Shopify Company Detail
        11.21.2 Shopify Business Overview
        11.21.3 Shopify Customer Relationship Management Software Introduction
        11.21.4 Shopify Revenue in Customer Relationship Management Software Business (2018-2023)
        11.21.5 Shopify Recent Development

 12 Analyst's Viewpoints/Conclusions

 13 Appendix
    13.1 Research Methodology
        13.1.1 Methodology/Research Approach
        13.1.2 Data Source
    13.2 Disclaimer

Published By : QY Research

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