The Market Reports

Call: +1-631-407-1315 / +91-750-729-1479
Email: sales@themarketreports.com

Global Customer Service Chatbot Market Research Report 2024

Global Customer Service Chatbot Market Research Report 2024

Publishing Date : Oct, 2023

License Type :

Report Code : 1691164

No of Pages : 115

Ask Your Query

Report Description
Table of Content

Synopsis
A customer service chatbot uses artificial intelligence (AI), machine learning, and natural language understanding (NLU) to mimic human speech. Businesses have been steadily adopting chatbots and incorporating them into their service models to answer customer questions and automate routine tasks.
Global Customer Service Chatbot market is projected to reach US$ million in 2029, increasing from US$ million in 2022, with the CAGR of % during the period of 2023 to 2029. Influencing issues, such as economy environments, COVID-19 and Russia-Ukraine War, have led to great market fluctuations in the past few years and are considered comprehensively in the whole Customer Service Chatbot market research.
Key companies engaged in the Customer Service Chatbot industry include Watson Assistant (IBM), MobileMonkey, Freshdesk, Oracle, Genesys, AWS, ItsAlive, Amelia and Xpresso.ai, etc. Among those companies, the top 3 players guaranteed % supply worldwide in 2022.
When refers to consumption region, % value of Customer Service Chatbot were sold to North America, Europe and Asia Pacific in 2022. Moreover, China, plays a key role in the whole Customer Service Chatbot market and estimated to attract more attentions from industry insiders and investors.
Report Scope
This report, based on historical analysis (2018-2022) and forecast calculation (2023-2029), aims to help readers to get a comprehensive understanding of global Customer Service Chatbot market with multiple angles, which provides sufficient supports to readers’ strategy and decision making.
By Company
Watson Assistant (IBM)
MobileMonkey
Freshdesk
Oracle
Genesys
AWS
ItsAlive
Amelia
Xpresso.ai
Reply.ai
Nuance
AgentBot
Botsify
Bold 360
Acquire.io
SnapEngage
WP-Chatbot
DialogFlow
Conversable
Pandorabots
ChattyPeople
ActiveChat
Xenioo
Converse AI
Engati
Pypestream
Kayako
ZoConvert
Nanjing Yunwen Network Technology
Udesk
Segment by Type
Text Chatbot
Voice Chatbot
Segment by Application
Corporate Website
Online Store
Other
By Region
North America
United States
Canada
Europe
Germany
France
UK
Italy
Russia
Nordic Countries
Rest of Europe
Asia-Pacific
China
Japan
South Korea
Southeast Asia
India
Australia
Rest of Asia
Latin America
Mexico
Brazil
Rest of Latin America
Middle East & Africa
Turkey
Saudi Arabia
UAE
Rest of MEA
The Customer Service Chatbot report covers below items:
Chapter 1: Product Basic Information (Definition, Type and Application)
Chapter 2: Global market size, regional market size. Market Opportunities and Challenges
Chapter 3: Companies’ Competition Patterns
Chapter 4: Product Type Analysis
Chapter 5: Product Application Analysis
Chapter 6 to 10: Country Level Value Analysis
Chapter 11: Companies’ Outline
Chapter 12: Market Conclusions
Chapter 13: Research Methodology and Data Source

Index

1 Report Overview
1.1 Study Scope
1.2 Market Analysis by Type
1.2.1 Global Customer Service Chatbot Market Size Growth Rate by Type: 2018 VS 2022 VS 2029
1.2.2 Text Chatbot
1.2.3 Voice Chatbot
1.3 Market by Application
1.3.1 Global Customer Service Chatbot Market Growth by Application: 2018 VS 2022 VS 2029
1.3.2 Corporate Website
1.3.3 Online Store
1.3.4 Other
1.4 Study Objectives
1.5 Years Considered
1.6 Years Considered
2 Global Growth Trends
2.1 Global Customer Service Chatbot Market Perspective (2018-2029)
2.2 Customer Service Chatbot Growth Trends by Region
2.2.1 Global Customer Service Chatbot Market Size by Region: 2018 VS 2022 VS 2029
2.2.2 Customer Service Chatbot Historic Market Size by Region (2018-2023)
2.2.3 Customer Service Chatbot Forecasted Market Size by Region (2024-2029)
2.3 Customer Service Chatbot Market Dynamics
2.3.1 Customer Service Chatbot Industry Trends
2.3.2 Customer Service Chatbot Market Drivers
2.3.3 Customer Service Chatbot Market Challenges
2.3.4 Customer Service Chatbot Market Restraints
3 Competition Landscape by Key Players
3.1 Global Top Customer Service Chatbot Players by Revenue
3.1.1 Global Top Customer Service Chatbot Players by Revenue (2018-2023)
3.1.2 Global Customer Service Chatbot Revenue Market Share by Players (2018-2023)
3.2 Global Customer Service Chatbot Market Share by Company Type (Tier 1, Tier 2, and Tier 3)
3.3 Players Covered: Ranking by Customer Service Chatbot Revenue
3.4 Global Customer Service Chatbot Market Concentration Ratio
3.4.1 Global Customer Service Chatbot Market Concentration Ratio (CR5 and HHI)
3.4.2 Global Top 10 and Top 5 Companies by Customer Service Chatbot Revenue in 2022
3.5 Customer Service Chatbot Key Players Head office and Area Served
3.6 Key Players Customer Service Chatbot Product Solution and Service
3.7 Date of Enter into Customer Service Chatbot Market
3.8 Mergers & Acquisitions, Expansion Plans
4 Customer Service Chatbot Breakdown Data by Type
4.1 Global Customer Service Chatbot Historic Market Size by Type (2018-2023)
4.2 Global Customer Service Chatbot Forecasted Market Size by Type (2024-2029)
5 Customer Service Chatbot Breakdown Data by Application
5.1 Global Customer Service Chatbot Historic Market Size by Application (2018-2023)
5.2 Global Customer Service Chatbot Forecasted Market Size by Application (2024-2029)
6 North America
6.1 North America Customer Service Chatbot Market Size (2018-2029)
6.2 North America Customer Service Chatbot Market Growth Rate by Country: 2018 VS 2022 VS 2029
6.3 North America Customer Service Chatbot Market Size by Country (2018-2023)
6.4 North America Customer Service Chatbot Market Size by Country (2024-2029)
6.5 United States
6.6 Canada
7 Europe
7.1 Europe Customer Service Chatbot Market Size (2018-2029)
7.2 Europe Customer Service Chatbot Market Growth Rate by Country: 2018 VS 2022 VS 2029
7.3 Europe Customer Service Chatbot Market Size by Country (2018-2023)
7.4 Europe Customer Service Chatbot Market Size by Country (2024-2029)
7.5 Germany
7.6 France
7.7 U.K.
7.8 Italy
7.9 Russia
7.10 Nordic Countries
8 Asia-Pacific
8.1 Asia-Pacific Customer Service Chatbot Market Size (2018-2029)
8.2 Asia-Pacific Customer Service Chatbot Market Growth Rate by Region: 2018 VS 2022 VS 2029
8.3 Asia-Pacific Customer Service Chatbot Market Size by Region (2018-2023)
8.4 Asia-Pacific Customer Service Chatbot Market Size by Region (2024-2029)
8.5 China
8.6 Japan
8.7 South Korea
8.8 Southeast Asia
8.9 India
8.10 Australia
9 Latin America
9.1 Latin America Customer Service Chatbot Market Size (2018-2029)
9.2 Latin America Customer Service Chatbot Market Growth Rate by Country: 2018 VS 2022 VS 2029
9.3 Latin America Customer Service Chatbot Market Size by Country (2018-2023)
9.4 Latin America Customer Service Chatbot Market Size by Country (2024-2029)
9.5 Mexico
9.6 Brazil
10 Middle East & Africa
10.1 Middle East & Africa Customer Service Chatbot Market Size (2018-2029)
10.2 Middle East & Africa Customer Service Chatbot Market Growth Rate by Country: 2018 VS 2022 VS 2029
10.3 Middle East & Africa Customer Service Chatbot Market Size by Country (2018-2023)
10.4 Middle East & Africa Customer Service Chatbot Market Size by Country (2024-2029)
10.5 Turkey
10.6 Saudi Arabia
10.7 UAE
11 Key Players Profiles
11.1 Watson Assistant (IBM)
11.1.1 Watson Assistant (IBM) Company Detail
11.1.2 Watson Assistant (IBM) Business Overview
11.1.3 Watson Assistant (IBM) Customer Service Chatbot Introduction
11.1.4 Watson Assistant (IBM) Revenue in Customer Service Chatbot Business (2018-2023)
11.1.5 Watson Assistant (IBM) Recent Development
11.2 MobileMonkey
11.2.1 MobileMonkey Company Detail
11.2.2 MobileMonkey Business Overview
11.2.3 MobileMonkey Customer Service Chatbot Introduction
11.2.4 MobileMonkey Revenue in Customer Service Chatbot Business (2018-2023)
11.2.5 MobileMonkey Recent Development
11.3 Freshdesk
11.3.1 Freshdesk Company Detail
11.3.2 Freshdesk Business Overview
11.3.3 Freshdesk Customer Service Chatbot Introduction
11.3.4 Freshdesk Revenue in Customer Service Chatbot Business (2018-2023)
11.3.5 Freshdesk Recent Development
11.4 Oracle
11.4.1 Oracle Company Detail
11.4.2 Oracle Business Overview
11.4.3 Oracle Customer Service Chatbot Introduction
11.4.4 Oracle Revenue in Customer Service Chatbot Business (2018-2023)
11.4.5 Oracle Recent Development
11.5 Genesys
11.5.1 Genesys Company Detail
11.5.2 Genesys Business Overview
11.5.3 Genesys Customer Service Chatbot Introduction
11.5.4 Genesys Revenue in Customer Service Chatbot Business (2018-2023)
11.5.5 Genesys Recent Development
11.6 AWS
11.6.1 AWS Company Detail
11.6.2 AWS Business Overview
11.6.3 AWS Customer Service Chatbot Introduction
11.6.4 AWS Revenue in Customer Service Chatbot Business (2018-2023)
11.6.5 AWS Recent Development
11.7 ItsAlive
11.7.1 ItsAlive Company Detail
11.7.2 ItsAlive Business Overview
11.7.3 ItsAlive Customer Service Chatbot Introduction
11.7.4 ItsAlive Revenue in Customer Service Chatbot Business (2018-2023)
11.7.5 ItsAlive Recent Development
11.8 Amelia
11.8.1 Amelia Company Detail
11.8.2 Amelia Business Overview
11.8.3 Amelia Customer Service Chatbot Introduction
11.8.4 Amelia Revenue in Customer Service Chatbot Business (2018-2023)
11.8.5 Amelia Recent Development
11.9 Xpresso.ai
11.9.1 Xpresso.ai Company Detail
11.9.2 Xpresso.ai Business Overview
11.9.3 Xpresso.ai Customer Service Chatbot Introduction
11.9.4 Xpresso.ai Revenue in Customer Service Chatbot Business (2018-2023)
11.9.5 Xpresso.ai Recent Development
11.10 Reply.ai
11.10.1 Reply.ai Company Detail
11.10.2 Reply.ai Business Overview
11.10.3 Reply.ai Customer Service Chatbot Introduction
11.10.4 Reply.ai Revenue in Customer Service Chatbot Business (2018-2023)
11.10.5 Reply.ai Recent Development
11.11 Nuance
11.11.1 Nuance Company Detail
11.11.2 Nuance Business Overview
11.11.3 Nuance Customer Service Chatbot Introduction
11.11.4 Nuance Revenue in Customer Service Chatbot Business (2018-2023)
11.11.5 Nuance Recent Development
11.12 AgentBot
11.12.1 AgentBot Company Detail
11.12.2 AgentBot Business Overview
11.12.3 AgentBot Customer Service Chatbot Introduction
11.12.4 AgentBot Revenue in Customer Service Chatbot Business (2018-2023)
11.12.5 AgentBot Recent Development
11.13 Botsify
11.13.1 Botsify Company Detail
11.13.2 Botsify Business Overview
11.13.3 Botsify Customer Service Chatbot Introduction
11.13.4 Botsify Revenue in Customer Service Chatbot Business (2018-2023)
11.13.5 Botsify Recent Development
11.14 Bold 360
11.14.1 Bold 360 Company Detail
11.14.2 Bold 360 Business Overview
11.14.3 Bold 360 Customer Service Chatbot Introduction
11.14.4 Bold 360 Revenue in Customer Service Chatbot Business (2018-2023)
11.14.5 Bold 360 Recent Development
11.15 Acquire.io
11.15.1 Acquire.io Company Detail
11.15.2 Acquire.io Business Overview
11.15.3 Acquire.io Customer Service Chatbot Introduction
11.15.4 Acquire.io Revenue in Customer Service Chatbot Business (2018-2023)
11.15.5 Acquire.io Recent Development
11.16 SnapEngage
11.16.1 SnapEngage Company Detail
11.16.2 SnapEngage Business Overview
11.16.3 SnapEngage Customer Service Chatbot Introduction
11.16.4 SnapEngage Revenue in Customer Service Chatbot Business (2018-2023)
11.16.5 SnapEngage Recent Development
11.17 WP-Chatbot
11.17.1 WP-Chatbot Company Detail
11.17.2 WP-Chatbot Business Overview
11.17.3 WP-Chatbot Customer Service Chatbot Introduction
11.17.4 WP-Chatbot Revenue in Customer Service Chatbot Business (2018-2023)
11.17.5 WP-Chatbot Recent Development
11.18 DialogFlow
11.18.1 DialogFlow Company Detail
11.18.2 DialogFlow Business Overview
11.18.3 DialogFlow Customer Service Chatbot Introduction
11.18.4 DialogFlow Revenue in Customer Service Chatbot Business (2018-2023)
11.18.5 DialogFlow Recent Development
11.19 Conversable
11.19.1 Conversable Company Detail
11.19.2 Conversable Business Overview
11.19.3 Conversable Customer Service Chatbot Introduction
11.19.4 Conversable Revenue in Customer Service Chatbot Business (2018-2023)
11.19.5 Conversable Recent Development
11.20 Pandorabots
11.20.1 Pandorabots Company Detail
11.20.2 Pandorabots Business Overview
11.20.3 Pandorabots Customer Service Chatbot Introduction
11.20.4 Pandorabots Revenue in Customer Service Chatbot Business (2018-2023)
11.20.5 Pandorabots Recent Development
11.21 ChattyPeople
11.21.1 ChattyPeople Company Detail
11.21.2 ChattyPeople Business Overview
11.21.3 ChattyPeople Customer Service Chatbot Introduction
11.21.4 ChattyPeople Revenue in Customer Service Chatbot Business (2018-2023)
11.21.5 ChattyPeople Recent Development
11.22 ActiveChat
11.22.1 ActiveChat Company Detail
11.22.2 ActiveChat Business Overview
11.22.3 ActiveChat Customer Service Chatbot Introduction
11.22.4 ActiveChat Revenue in Customer Service Chatbot Business (2018-2023)
11.22.5 ActiveChat Recent Development
11.23 Xenioo
11.23.1 Xenioo Company Detail
11.23.2 Xenioo Business Overview
11.23.3 Xenioo Customer Service Chatbot Introduction
11.23.4 Xenioo Revenue in Customer Service Chatbot Business (2018-2023)
11.23.5 Xenioo Recent Development
11.24 Converse AI
11.24.1 Converse AI Company Detail
11.24.2 Converse AI Business Overview
11.24.3 Converse AI Customer Service Chatbot Introduction
11.24.4 Converse AI Revenue in Customer Service Chatbot Business (2018-2023)
11.24.5 Converse AI Recent Development
11.25 Engati
11.25.1 Engati Company Detail
11.25.2 Engati Business Overview
11.25.3 Engati Customer Service Chatbot Introduction
11.25.4 Engati Revenue in Customer Service Chatbot Business (2018-2023)
11.25.5 Engati Recent Development
11.26 Pypestream
11.26.1 Pypestream Company Detail
11.26.2 Pypestream Business Overview
11.26.3 Pypestream Customer Service Chatbot Introduction
11.26.4 Pypestream Revenue in Customer Service Chatbot Business (2018-2023)
11.26.5 Pypestream Recent Development
11.27 Kayako
11.27.1 Kayako Company Detail
11.27.2 Kayako Business Overview
11.27.3 Kayako Customer Service Chatbot Introduction
11.27.4 Kayako Revenue in Customer Service Chatbot Business (2018-2023)
11.27.5 Kayako Recent Development
11.28 ZoConvert
11.28.1 ZoConvert Company Detail
11.28.2 ZoConvert Business Overview
11.28.3 ZoConvert Customer Service Chatbot Introduction
11.28.4 ZoConvert Revenue in Customer Service Chatbot Business (2018-2023)
11.28.5 ZoConvert Recent Development
11.29 Nanjing Yunwen Network Technology
11.29.1 Nanjing Yunwen Network Technology Company Detail
11.29.2 Nanjing Yunwen Network Technology Business Overview
11.29.3 Nanjing Yunwen Network Technology Customer Service Chatbot Introduction
11.29.4 Nanjing Yunwen Network Technology Revenue in Customer Service Chatbot Business (2018-2023)
11.29.5 Nanjing Yunwen Network Technology Recent Development
11.30 Udesk
11.30.1 Udesk Company Detail
11.30.2 Udesk Business Overview
11.30.3 Udesk Customer Service Chatbot Introduction
11.30.4 Udesk Revenue in Customer Service Chatbot Business (2018-2023)
11.30.5 Udesk Recent Development
12 Analyst's Viewpoints/Conclusions
13 Appendix
13.1 Research Methodology
13.1.1 Methodology/Research Approach
13.1.2 Data Source
13.2 Disclaimer
13.3 Author Details

Published By : QY Research

Why ‘The Market Reports’

In Business:

Since 2015

Pre Sales Support:

24*7

Post Sales Support:

24*7

Turn Around Time:

Usually 2 Hours

Clients Served:

425 and counting

Clients Assisted:

1750 and counting

Client Types:

Govt Projects, Private Companies, Consultant and Individuals

Payment:

Partners with:

Number of reports:

1,000,000 and counting

Custom Research:

Available

Report Availability:

Global and Regional Reports

Report Delivery Format:

Usually PDF

Security:

Latest IT & Electronics Market Reports

Global Refrigerator Camera Market Research Report, 2020-2031

Global Postal Automation System Market - Industry Trends and Forecast to 2031

Global 5G V2X Communications Market Research Report 2024

Global Cloud Fax Solution Market Research Report 2024

Global Leather Goods Repair Services Market Research Report 2024

Payments Accepted From

Connect with us at

Complete Secure Website

#socialicons>a span { top: 0px; left: -100%; -webkit-transition: all 0.3s ease; -moz-transition: all 0.3s ease-in-out; -o-transition: all 0.3s ease-in-out; -ms-transition: all 0.3s ease-in-out; transition: all 0.3s ease-in-out;} #socialicons>ahover div{left: 0px;}