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Global Customer Service Software Market Research Report 2024

Global Customer Service Software Market Research Report 2024

Publishing Date : Jan, 2024

License Type :
 

Report Code : 1720253

No of Pages : 109

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Synopsis

Customer service software is any tool that helps a business manage inbound and outbound communications across multiple channels, efficiently deliver service, and resolve issues.

The global Customer Service Software market was valued at US$ 5841 million in 2023 and is anticipated to reach US$ 10630 million by 2030, witnessing a CAGR of 8.6% during the forecast period 2024-2030.

CRM Integration: Customer relationship management (CRM) software has become a mainstay in customer service departments, and the trend is expected to continue. CRM systems allow businesses to manage their customer data, track customer interactions, and provide better customer experiences. As CRM systems become more sophisticated and integrated with other customer service software, they will become even more essential for customer service teams.

AI and Machine Learning: Artificial intelligence (AI) and machine learning technologies are expected to play a larger role in customer service software in the coming years. These technologies can help automate tasks, improve customer satisfaction, and increase efficiency. For example, AI-powered chatbots can handle simple customer inquiries, while machine learning algorithms can analyze customer data to identify trends and patterns that can inform better customer service strategies.

This report aims to provide a comprehensive presentation of the global market for Customer Service Software, with both quantitative and qualitative analysis, to help readers develop business/growth strategies, assess the market competitive situation, analyze their position in the current marketplace, and make informed business decisions regarding Customer Service Software.

Report Scope

The Customer Service Software market size, estimations, and forecasts are provided in terms of revenue ($ millions), considering 2023 as the base year, with history and forecast data for the period from 2019 to 2030. This report segments the global Customer Service Software market comprehensively. Regional market sizes, concerning products by Type, by Application, and by players, are also provided.

For a more in-depth understanding of the market, the report provides profiles of the competitive landscape, key competitors, and their respective market ranks. The report also discusses technological trends and new product developments.

The report will help the Customer Service Software companies, new entrants, and industry chain related companies in this market with information on the revenues, sales volume, and average price for the overall market and the sub-segments across the different segments, by company, by Type, by Application, and by regions.

Market Segmentation

By Company

  • Freshdesk
  • Salesforce
  • Oracle
  • Netsuite
  • SAP
  • Microsoft
  • Spiraldesk
  • Yekaliva
  • Zendesk
  • RingCentral
  • LiveAgent
  • HelpCrunch
  • ServiceGuru
  • HubSpot
  • Dimelo (RingCentral)
  • DataKnowl
  • Eudata
  • Gladly
  • NGDesk
  • Kayako

Segment by Type

  • Cloud Based
  • On-Premise

Segment by Application

  • Large Enterprise
  • SMEs

By Region

  • North America (United States, Canada)
  • Europe (Germany, France, U.K., Italy, Russia)
  • Asia-Pacific (China, Japan, South Korea, India, Australia, China Taiwan, Indonesia, Thailand, Malaysia)
  • Latin America (Mexico, Brazil, Argentina)
  • Middle East & Africa (Turkey, Saudi Arabia, UAE)

Chapter Outline

Chapter 1: Introduces the report scope of the report, executive summary of different market segments (by Type, by Application, etc), including the market size of each market segment, future development potential, and so on. It offers a high-level view of the current state of the market and its likely evolution in the short to mid-term, and long term.
Chapter 2: Introduces executive summary of global market size, regional market size, this section also introduces the market dynamics, latest developments of the market, the driving factors and restrictive factors of the market, the challenges and risks faced by companies in the industry, and the analysis of relevant policies in the industry.
Chapter 3: Detailed analysis of Customer Service Software companies’ competitive landscape, revenue market share, latest development plan, merger, and acquisition information, etc.
Chapter 4: Provides the analysis of various market segments by Type, covering the market size and development potential of each market segment, to help readers find the blue ocean market in different market segments.
Chapter 5: Provides the analysis of various market segments by Application, covering the market size and development potential of each market segment, to help readers find the blue ocean market in different downstream markets.
Chapter 6, 7, 8, 9, 10: North America, Europe, Asia Pacific, Latin America, Middle East and Africa segment by country. It provides a quantitative analysis of the market size and development potential of each region and its main countries and introduces the market development, future development prospects, market space, and capacity of each country in the world.
Chapter 11: Provides profiles of key players, introducing the basic situation of the main companies in the market in detail, including product sales, revenue, price, gross margin, product introduction, recent development, etc.
Chapter 12: The main points and conclusions of the report.

Index

1 Report Overview
1.1 Study Scope
1.2 Market Analysis by Type
1.2.1 Global Customer Service Software Market Size Growth Rate by Type: 2019 VS 2023 VS 2030
1.2.2 Cloud Based
1.2.3 On-Premise
1.3 Market by Application
1.3.1 Global Customer Service Software Market Growth by Application: 2019 VS 2023 VS 2030
1.3.2 Large Enterprise
1.3.3 SMEs
1.4 Study Objectives
1.5 Years Considered
1.6 Years Considered
2 Global Growth Trends
2.1 Global Customer Service Software Market Perspective (2019-2030)
2.2 Customer Service Software Growth Trends by Region
2.2.1 Global Customer Service Software Market Size by Region: 2019 VS 2023 VS 2030
2.2.2 Customer Service Software Historic Market Size by Region (2019-2024)
2.2.3 Customer Service Software Forecasted Market Size by Region (2025-2030)
2.3 Customer Service Software Market Dynamics
2.3.1 Customer Service Software Industry Trends
2.3.2 Customer Service Software Market Drivers
2.3.3 Customer Service Software Market Challenges
2.3.4 Customer Service Software Market Restraints
3 Competition Landscape by Key Players
3.1 Global Top Customer Service Software Players by Revenue
3.1.1 Global Top Customer Service Software Players by Revenue (2019-2024)
3.1.2 Global Customer Service Software Revenue Market Share by Players (2019-2024)
3.2 Global Customer Service Software Market Share by Company Type (Tier 1, Tier 2, and Tier 3)
3.3 Players Covered: Ranking by Customer Service Software Revenue
3.4 Global Customer Service Software Market Concentration Ratio
3.4.1 Global Customer Service Software Market Concentration Ratio (CR5 and HHI)
3.4.2 Global Top 10 and Top 5 Companies by Customer Service Software Revenue in 2023
3.5 Customer Service Software Key Players Head office and Area Served
3.6 Key Players Customer Service Software Product Solution and Service
3.7 Date of Enter into Customer Service Software Market
3.8 Mergers & Acquisitions, Expansion Plans
4 Customer Service Software Breakdown Data by Type
4.1 Global Customer Service Software Historic Market Size by Type (2019-2024)
4.2 Global Customer Service Software Forecasted Market Size by Type (2025-2030)
5 Customer Service Software Breakdown Data by Application
5.1 Global Customer Service Software Historic Market Size by Application (2019-2024)
5.2 Global Customer Service Software Forecasted Market Size by Application (2025-2030)
6 North America
6.1 North America Customer Service Software Market Size (2019-2030)
6.2 North America Customer Service Software Market Growth Rate by Country: 2019 VS 2023 VS 2030
6.3 North America Customer Service Software Market Size by Country (2019-2024)
6.4 North America Customer Service Software Market Size by Country (2025-2030)
6.5 United States
6.6 Canada
7 Europe
7.1 Europe Customer Service Software Market Size (2019-2030)
7.2 Europe Customer Service Software Market Growth Rate by Country: 2019 VS 2023 VS 2030
7.3 Europe Customer Service Software Market Size by Country (2019-2024)
7.4 Europe Customer Service Software Market Size by Country (2025-2030)
7.5 Germany
7.6 France
7.7 U.K.
7.8 Italy
7.9 Russia
7.10 Nordic Countries
8 Asia-Pacific
8.1 Asia-Pacific Customer Service Software Market Size (2019-2030)
8.2 Asia-Pacific Customer Service Software Market Growth Rate by Region: 2019 VS 2023 VS 2030
8.3 Asia-Pacific Customer Service Software Market Size by Region (2019-2024)
8.4 Asia-Pacific Customer Service Software Market Size by Region (2025-2030)
8.5 China
8.6 Japan
8.7 South Korea
8.8 Southeast Asia
8.9 India
8.10 Australia
9 Latin America
9.1 Latin America Customer Service Software Market Size (2019-2030)
9.2 Latin America Customer Service Software Market Growth Rate by Country: 2019 VS 2023 VS 2030
9.3 Latin America Customer Service Software Market Size by Country (2019-2024)
9.4 Latin America Customer Service Software Market Size by Country (2025-2030)
9.5 Mexico
9.6 Brazil
10 Middle East & Africa
10.1 Middle East & Africa Customer Service Software Market Size (2019-2030)
10.2 Middle East & Africa Customer Service Software Market Growth Rate by Country: 2019 VS 2023 VS 2030
10.3 Middle East & Africa Customer Service Software Market Size by Country (2019-2024)
10.4 Middle East & Africa Customer Service Software Market Size by Country (2025-2030)
10.5 Turkey
10.6 Saudi Arabia
10.7 UAE
11 Key Players Profiles
11.1 Freshdesk
11.1.1 Freshdesk Company Detail
11.1.2 Freshdesk Business Overview
11.1.3 Freshdesk Customer Service Software Introduction
11.1.4 Freshdesk Revenue in Customer Service Software Business (2019-2024)
11.1.5 Freshdesk Recent Development
11.2 Salesforce
11.2.1 Salesforce Company Detail
11.2.2 Salesforce Business Overview
11.2.3 Salesforce Customer Service Software Introduction
11.2.4 Salesforce Revenue in Customer Service Software Business (2019-2024)
11.2.5 Salesforce Recent Development
11.3 Oracle
11.3.1 Oracle Company Detail
11.3.2 Oracle Business Overview
11.3.3 Oracle Customer Service Software Introduction
11.3.4 Oracle Revenue in Customer Service Software Business (2019-2024)
11.3.5 Oracle Recent Development
11.4 Netsuite
11.4.1 Netsuite Company Detail
11.4.2 Netsuite Business Overview
11.4.3 Netsuite Customer Service Software Introduction
11.4.4 Netsuite Revenue in Customer Service Software Business (2019-2024)
11.4.5 Netsuite Recent Development
11.5 SAP
11.5.1 SAP Company Detail
11.5.2 SAP Business Overview
11.5.3 SAP Customer Service Software Introduction
11.5.4 SAP Revenue in Customer Service Software Business (2019-2024)
11.5.5 SAP Recent Development
11.6 Microsoft
11.6.1 Microsoft Company Detail
11.6.2 Microsoft Business Overview
11.6.3 Microsoft Customer Service Software Introduction
11.6.4 Microsoft Revenue in Customer Service Software Business (2019-2024)
11.6.5 Microsoft Recent Development
11.7 Spiraldesk
11.7.1 Spiraldesk Company Detail
11.7.2 Spiraldesk Business Overview
11.7.3 Spiraldesk Customer Service Software Introduction
11.7.4 Spiraldesk Revenue in Customer Service Software Business (2019-2024)
11.7.5 Spiraldesk Recent Development
11.8 Yekaliva
11.8.1 Yekaliva Company Detail
11.8.2 Yekaliva Business Overview
11.8.3 Yekaliva Customer Service Software Introduction
11.8.4 Yekaliva Revenue in Customer Service Software Business (2019-2024)
11.8.5 Yekaliva Recent Development
11.9 Zendesk
11.9.1 Zendesk Company Detail
11.9.2 Zendesk Business Overview
11.9.3 Zendesk Customer Service Software Introduction
11.9.4 Zendesk Revenue in Customer Service Software Business (2019-2024)
11.9.5 Zendesk Recent Development
11.10 RingCentral
11.10.1 RingCentral Company Detail
11.10.2 RingCentral Business Overview
11.10.3 RingCentral Customer Service Software Introduction
11.10.4 RingCentral Revenue in Customer Service Software Business (2019-2024)
11.10.5 RingCentral Recent Development
11.11 LiveAgent
11.11.1 LiveAgent Company Detail
11.11.2 LiveAgent Business Overview
11.11.3 LiveAgent Customer Service Software Introduction
11.11.4 LiveAgent Revenue in Customer Service Software Business (2019-2024)
11.11.5 LiveAgent Recent Development
11.12 HelpCrunch
11.12.1 HelpCrunch Company Detail
11.12.2 HelpCrunch Business Overview
11.12.3 HelpCrunch Customer Service Software Introduction
11.12.4 HelpCrunch Revenue in Customer Service Software Business (2019-2024)
11.12.5 HelpCrunch Recent Development
11.13 ServiceGuru
11.13.1 ServiceGuru Company Detail
11.13.2 ServiceGuru Business Overview
11.13.3 ServiceGuru Customer Service Software Introduction
11.13.4 ServiceGuru Revenue in Customer Service Software Business (2019-2024)
11.13.5 ServiceGuru Recent Development
11.14 HubSpot
11.14.1 HubSpot Company Detail
11.14.2 HubSpot Business Overview
11.14.3 HubSpot Customer Service Software Introduction
11.14.4 HubSpot Revenue in Customer Service Software Business (2019-2024)
11.14.5 HubSpot Recent Development
11.15 Dimelo (RingCentral)
11.15.1 Dimelo (RingCentral) Company Detail
11.15.2 Dimelo (RingCentral) Business Overview
11.15.3 Dimelo (RingCentral) Customer Service Software Introduction
11.15.4 Dimelo (RingCentral) Revenue in Customer Service Software Business (2019-2024)
11.15.5 Dimelo (RingCentral) Recent Development
11.16 DataKnowl
11.16.1 DataKnowl Company Detail
11.16.2 DataKnowl Business Overview
11.16.3 DataKnowl Customer Service Software Introduction
11.16.4 DataKnowl Revenue in Customer Service Software Business (2019-2024)
11.16.5 DataKnowl Recent Development
11.17 Eudata
11.17.1 Eudata Company Detail
11.17.2 Eudata Business Overview
11.17.3 Eudata Customer Service Software Introduction
11.17.4 Eudata Revenue in Customer Service Software Business (2019-2024)
11.17.5 Eudata Recent Development
11.18 Gladly
11.18.1 Gladly Company Detail
11.18.2 Gladly Business Overview
11.18.3 Gladly Customer Service Software Introduction
11.18.4 Gladly Revenue in Customer Service Software Business (2019-2024)
11.18.5 Gladly Recent Development
11.19 NGDesk
11.19.1 NGDesk Company Detail
11.19.2 NGDesk Business Overview
11.19.3 NGDesk Customer Service Software Introduction
11.19.4 NGDesk Revenue in Customer Service Software Business (2019-2024)
11.19.5 NGDesk Recent Development
11.20 Kayako
11.20.1 Kayako Company Detail
11.20.2 Kayako Business Overview
11.20.3 Kayako Customer Service Software Introduction
11.20.4 Kayako Revenue in Customer Service Software Business (2019-2024)
11.20.5 Kayako Recent Development
12 Analyst's Viewpoints/Conclusions
13 Appendix
13.1 Research Methodology
13.1.1 Methodology/Research Approach
13.1.2 Data Source
13.2 Disclaimer
13.3 Author Details

Published By : QY Research

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