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Global Customer Success Platforms Market Research Report 2024
Synopsis
The Customer Success Platform is the official name of the Salesforce portfolio of products.
This cloud-only platform for CRM and other capabilities includes the following clouds to enable sales, service, marketing, collaboration and communities, analytics and business intelligence, and application development both within Salesforce and for third-party applications that work with the Customer Success Platform.
The global Customer Success Platforms market was valued at US$ 1023.3 million in 2023 and is anticipated to reach US$ 3277.4 million by 2030, witnessing a CAGR of 17.8% during the forecast period 2024-2030.
North American market for Customer Success Platforms is estimated to increase from $ million in 2023 to reach $ million by 2030, at a CAGR of % during the forecast period of 2024 through 2030.
Asia-Pacific market for Customer Success Platforms is estimated to increase from $ million in 2023 to reach $ million by 2030, at a CAGR of % during the forecast period of 2024 through 2030.
The global market for Customer Success Platforms in Sales and Marketing Management is estimated to increase from $ million in 2023 to $ million by 2030, at a CAGR of % during the forecast period of 2024 through 2030.
The major global companies of Customer Success Platforms include Gainsight, Salesforce, Natero, Totango, Amity, Strikedeck, ChurnZero, Bolstra and Planhat, etc. In 2023, the world's top three vendors accounted for approximately % of the revenue.
This report aims to provide a comprehensive presentation of the global market for Customer Success Platforms, with both quantitative and qualitative analysis, to help readers develop business/growth strategies, assess the market competitive situation, analyze their position in the current marketplace, and make informed business decisions regarding Customer Success Platforms.
Report Scope
The Customer Success Platforms market size, estimations, and forecasts are provided in terms of revenue ($ millions), considering 2023 as the base year, with history and forecast data for the period from 2019 to 2030. This report segments the global Customer Success Platforms market comprehensively. Regional market sizes, concerning products by Type, by Application, and by players, are also provided.
For a more in-depth understanding of the market, the report provides profiles of the competitive landscape, key competitors, and their respective market ranks. The report also discusses technological trends and new product developments.
The report will help the Customer Success Platforms companies, new entrants, and industry chain related companies in this market with information on the revenues, sales volume, and average price for the overall market and the sub-segments across the different segments, by company, by Type, by Application, and by regions.
Market Segmentation
By Company
Gainsight
Salesforce
Natero
Totango
Amity
Strikedeck
ChurnZero
Bolstra
Planhat
Segment by Type
Solutions
Services
Segment by Application
Sales and Marketing Management
CEM
Risk and Compliance Management
By Region
North America
United States
Canada
Europe
Germany
France
UK
Italy
Russia
Nordic Countries
Rest of Europe
Asia-Pacific
China
Japan
South Korea
Southeast Asia
India
Australia
Rest of Asia
Latin America
Mexico
Brazil
Rest of Latin America
Middle East & Africa
Turkey
Saudi Arabia
UAE
Rest of MEA
Chapter Outline
Chapter 1: Introduces the report scope of the report, executive summary of different market segments (by Type, by Application, etc), including the market size of each market segment, future development potential, and so on. It offers a high-level view of the current state of the market and its likely evolution in the short to mid-term, and long term.
Chapter 2: Introduces executive summary of global market size, regional market size, this section also introduces the market dynamics, latest developments of the market, the driving factors and restrictive factors of the market, the challenges and risks faced by companies in the industry, and the analysis of relevant policies in the industry.
Chapter 3: Detailed analysis of Customer Success Platforms companies’ competitive landscape, revenue market share, latest development plan, merger, and acquisition information, etc.
Chapter 4: Provides the analysis of various market segments by Type, covering the market size and development potential of each market segment, to help readers find the blue ocean market in different market segments.
Chapter 5: Provides the analysis of various market segments by Application, covering the market size and development potential of each market segment, to help readers find the blue ocean market in different downstream markets.
Chapter 6, 7, 8, 9, 10: North America, Europe, Asia Pacific, Latin America, Middle East and Africa segment by country. It provides a quantitative analysis of the market size and development potential of each region and its main countries and introduces the market development, future development prospects, market space, and capacity of each country in the world.
Chapter 11: Provides profiles of key players, introducing the basic situation of the main companies in the market in detail, including product sales, revenue, price, gross margin, product introduction, recent development, etc.
Chapter 12: The main points and conclusions of the report.
The Customer Success Platform is the official name of the Salesforce portfolio of products.
This cloud-only platform for CRM and other capabilities includes the following clouds to enable sales, service, marketing, collaboration and communities, analytics and business intelligence, and application development both within Salesforce and for third-party applications that work with the Customer Success Platform.
The global Customer Success Platforms market was valued at US$ 1023.3 million in 2023 and is anticipated to reach US$ 3277.4 million by 2030, witnessing a CAGR of 17.8% during the forecast period 2024-2030.
North American market for Customer Success Platforms is estimated to increase from $ million in 2023 to reach $ million by 2030, at a CAGR of % during the forecast period of 2024 through 2030.
Asia-Pacific market for Customer Success Platforms is estimated to increase from $ million in 2023 to reach $ million by 2030, at a CAGR of % during the forecast period of 2024 through 2030.
The global market for Customer Success Platforms in Sales and Marketing Management is estimated to increase from $ million in 2023 to $ million by 2030, at a CAGR of % during the forecast period of 2024 through 2030.
The major global companies of Customer Success Platforms include Gainsight, Salesforce, Natero, Totango, Amity, Strikedeck, ChurnZero, Bolstra and Planhat, etc. In 2023, the world's top three vendors accounted for approximately % of the revenue.
This report aims to provide a comprehensive presentation of the global market for Customer Success Platforms, with both quantitative and qualitative analysis, to help readers develop business/growth strategies, assess the market competitive situation, analyze their position in the current marketplace, and make informed business decisions regarding Customer Success Platforms.
Report Scope
The Customer Success Platforms market size, estimations, and forecasts are provided in terms of revenue ($ millions), considering 2023 as the base year, with history and forecast data for the period from 2019 to 2030. This report segments the global Customer Success Platforms market comprehensively. Regional market sizes, concerning products by Type, by Application, and by players, are also provided.
For a more in-depth understanding of the market, the report provides profiles of the competitive landscape, key competitors, and their respective market ranks. The report also discusses technological trends and new product developments.
The report will help the Customer Success Platforms companies, new entrants, and industry chain related companies in this market with information on the revenues, sales volume, and average price for the overall market and the sub-segments across the different segments, by company, by Type, by Application, and by regions.
Market Segmentation
By Company
Gainsight
Salesforce
Natero
Totango
Amity
Strikedeck
ChurnZero
Bolstra
Planhat
Segment by Type
Solutions
Services
Segment by Application
Sales and Marketing Management
CEM
Risk and Compliance Management
By Region
North America
United States
Canada
Europe
Germany
France
UK
Italy
Russia
Nordic Countries
Rest of Europe
Asia-Pacific
China
Japan
South Korea
Southeast Asia
India
Australia
Rest of Asia
Latin America
Mexico
Brazil
Rest of Latin America
Middle East & Africa
Turkey
Saudi Arabia
UAE
Rest of MEA
Chapter Outline
Chapter 1: Introduces the report scope of the report, executive summary of different market segments (by Type, by Application, etc), including the market size of each market segment, future development potential, and so on. It offers a high-level view of the current state of the market and its likely evolution in the short to mid-term, and long term.
Chapter 2: Introduces executive summary of global market size, regional market size, this section also introduces the market dynamics, latest developments of the market, the driving factors and restrictive factors of the market, the challenges and risks faced by companies in the industry, and the analysis of relevant policies in the industry.
Chapter 3: Detailed analysis of Customer Success Platforms companies’ competitive landscape, revenue market share, latest development plan, merger, and acquisition information, etc.
Chapter 4: Provides the analysis of various market segments by Type, covering the market size and development potential of each market segment, to help readers find the blue ocean market in different market segments.
Chapter 5: Provides the analysis of various market segments by Application, covering the market size and development potential of each market segment, to help readers find the blue ocean market in different downstream markets.
Chapter 6, 7, 8, 9, 10: North America, Europe, Asia Pacific, Latin America, Middle East and Africa segment by country. It provides a quantitative analysis of the market size and development potential of each region and its main countries and introduces the market development, future development prospects, market space, and capacity of each country in the world.
Chapter 11: Provides profiles of key players, introducing the basic situation of the main companies in the market in detail, including product sales, revenue, price, gross margin, product introduction, recent development, etc.
Chapter 12: The main points and conclusions of the report.
Index1 Report Overview
1.1 Study Scope
1.2 Market Analysis by Type
1.2.1 Global Customer Success Platforms Market Size Growth Rate by Type: 2019 VS 2023 VS 2030
1.2.2 Solutions
1.2.3 Services
1.3 Market by Application
1.3.1 Global Customer Success Platforms Market Growth by Application: 2019 VS 2023 VS 2030
1.3.2 Sales and Marketing Management
1.3.3 CEM
1.3.4 Risk and Compliance Management
1.4 Study Objectives
1.5 Years Considered
1.6 Years Considered
2 Global Growth Trends
2.1 Global Customer Success Platforms Market Perspective (2019-2030)
2.2 Customer Success Platforms Growth Trends by Region
2.2.1 Global Customer Success Platforms Market Size by Region: 2019 VS 2023 VS 2030
2.2.2 Customer Success Platforms Historic Market Size by Region (2019-2024)
2.2.3 Customer Success Platforms Forecasted Market Size by Region (2025-2030)
2.3 Customer Success Platforms Market Dynamics
2.3.1 Customer Success Platforms Industry Trends
2.3.2 Customer Success Platforms Market Drivers
2.3.3 Customer Success Platforms Market Challenges
2.3.4 Customer Success Platforms Market Restraints
3 Competition Landscape by Key Players
3.1 Global Top Customer Success Platforms Players by Revenue
3.1.1 Global Top Customer Success Platforms Players by Revenue (2019-2024)
3.1.2 Global Customer Success Platforms Revenue Market Share by Players (2019-2024)
3.2 Global Customer Success Platforms Market Share by Company Type (Tier 1, Tier 2, and Tier 3)
3.3 Players Covered: Ranking by Customer Success Platforms Revenue
3.4 Global Customer Success Platforms Market Concentration Ratio
3.4.1 Global Customer Success Platforms Market Concentration Ratio (CR5 and HHI)
3.4.2 Global Top 10 and Top 5 Companies by Customer Success Platforms Revenue in 2023
3.5 Customer Success Platforms Key Players Head office and Area Served
3.6 Key Players Customer Success Platforms Product Solution and Service
3.7 Date of Enter into Customer Success Platforms Market
3.8 Mergers & Acquisitions, Expansion Plans
4 Customer Success Platforms Breakdown Data by Type
4.1 Global Customer Success Platforms Historic Market Size by Type (2019-2024)
4.2 Global Customer Success Platforms Forecasted Market Size by Type (2025-2030)
5 Customer Success Platforms Breakdown Data by Application
5.1 Global Customer Success Platforms Historic Market Size by Application (2019-2024)
5.2 Global Customer Success Platforms Forecasted Market Size by Application (2025-2030)
6 North America
6.1 North America Customer Success Platforms Market Size (2019-2030)
6.2 North America Customer Success Platforms Market Growth Rate by Country: 2019 VS 2023 VS 2030
6.3 North America Customer Success Platforms Market Size by Country (2019-2024)
6.4 North America Customer Success Platforms Market Size by Country (2025-2030)
6.5 United States
6.6 Canada
7 Europe
7.1 Europe Customer Success Platforms Market Size (2019-2030)
7.2 Europe Customer Success Platforms Market Growth Rate by Country: 2019 VS 2023 VS 2030
7.3 Europe Customer Success Platforms Market Size by Country (2019-2024)
7.4 Europe Customer Success Platforms Market Size by Country (2025-2030)
7.5 Germany
7.6 France
7.7 U.K.
7.8 Italy
7.9 Russia
7.10 Nordic Countries
8 Asia-Pacific
8.1 Asia-Pacific Customer Success Platforms Market Size (2019-2030)
8.2 Asia-Pacific Customer Success Platforms Market Growth Rate by Region: 2019 VS 2023 VS 2030
8.3 Asia-Pacific Customer Success Platforms Market Size by Region (2019-2024)
8.4 Asia-Pacific Customer Success Platforms Market Size by Region (2025-2030)
8.5 China
8.6 Japan
8.7 South Korea
8.8 Southeast Asia
8.9 India
8.10 Australia
9 Latin America
9.1 Latin America Customer Success Platforms Market Size (2019-2030)
9.2 Latin America Customer Success Platforms Market Growth Rate by Country: 2019 VS 2023 VS 2030
9.3 Latin America Customer Success Platforms Market Size by Country (2019-2024)
9.4 Latin America Customer Success Platforms Market Size by Country (2025-2030)
9.5 Mexico
9.6 Brazil
10 Middle East & Africa
10.1 Middle East & Africa Customer Success Platforms Market Size (2019-2030)
10.2 Middle East & Africa Customer Success Platforms Market Growth Rate by Country: 2019 VS 2023 VS 2030
10.3 Middle East & Africa Customer Success Platforms Market Size by Country (2019-2024)
10.4 Middle East & Africa Customer Success Platforms Market Size by Country (2025-2030)
10.5 Turkey
10.6 Saudi Arabia
10.7 UAE
11 Key Players Profiles
11.1 Gainsight
11.1.1 Gainsight Company Detail
11.1.2 Gainsight Business Overview
11.1.3 Gainsight Customer Success Platforms Introduction
11.1.4 Gainsight Revenue in Customer Success Platforms Business (2019-2024)
11.1.5 Gainsight Recent Development
11.2 Salesforce
11.2.1 Salesforce Company Detail
11.2.2 Salesforce Business Overview
11.2.3 Salesforce Customer Success Platforms Introduction
11.2.4 Salesforce Revenue in Customer Success Platforms Business (2019-2024)
11.2.5 Salesforce Recent Development
11.3 Natero
11.3.1 Natero Company Detail
11.3.2 Natero Business Overview
11.3.3 Natero Customer Success Platforms Introduction
11.3.4 Natero Revenue in Customer Success Platforms Business (2019-2024)
11.3.5 Natero Recent Development
11.4 Totango
11.4.1 Totango Company Detail
11.4.2 Totango Business Overview
11.4.3 Totango Customer Success Platforms Introduction
11.4.4 Totango Revenue in Customer Success Platforms Business (2019-2024)
11.4.5 Totango Recent Development
11.5 Amity
11.5.1 Amity Company Detail
11.5.2 Amity Business Overview
11.5.3 Amity Customer Success Platforms Introduction
11.5.4 Amity Revenue in Customer Success Platforms Business (2019-2024)
11.5.5 Amity Recent Development
11.6 Strikedeck
11.6.1 Strikedeck Company Detail
11.6.2 Strikedeck Business Overview
11.6.3 Strikedeck Customer Success Platforms Introduction
11.6.4 Strikedeck Revenue in Customer Success Platforms Business (2019-2024)
11.6.5 Strikedeck Recent Development
11.7 ChurnZero
11.7.1 ChurnZero Company Detail
11.7.2 ChurnZero Business Overview
11.7.3 ChurnZero Customer Success Platforms Introduction
11.7.4 ChurnZero Revenue in Customer Success Platforms Business (2019-2024)
11.7.5 ChurnZero Recent Development
11.8 Bolstra
11.8.1 Bolstra Company Detail
11.8.2 Bolstra Business Overview
11.8.3 Bolstra Customer Success Platforms Introduction
11.8.4 Bolstra Revenue in Customer Success Platforms Business (2019-2024)
11.8.5 Bolstra Recent Development
11.9 Planhat
11.9.1 Planhat Company Detail
11.9.2 Planhat Business Overview
11.9.3 Planhat Customer Success Platforms Introduction
11.9.4 Planhat Revenue in Customer Success Platforms Business (2019-2024)
11.9.5 Planhat Recent Development
12 Analyst's Viewpoints/Conclusions
13 Appendix
13.1 Research Methodology
13.1.1 Methodology/Research Approach
13.1.2 Data Source
13.2 Disclaimer
13.3 Author Details
Published By : QY Research
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