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Global Customer Support Software Systems Market Research Report 2024
Synopsis
A customer support system helps an organization to manage customer service requests and interact with the customers to resolve their support tickets. A comprehensive customer support software or a help desk software helps you streamline the customer service process by automating the complete ticketing process, providing omnichannel support, customizing performance reports and dashboards for faster and quality service delivery.
The global Customer Support Software Systems market was valued at US$ million in 2023 and is anticipated to reach US$ million by 2030, witnessing a CAGR of % during the forecast period 2024-2030.
North American market for Customer Support Software Systems is estimated to increase from $ million in 2023 to reach $ million by 2030, at a CAGR of % during the forecast period of 2024 through 2030.
Asia-Pacific market for Customer Support Software Systems is estimated to increase from $ million in 2023 to reach $ million by 2030, at a CAGR of % during the forecast period of 2024 through 2030.
The global market for Customer Support Software Systems in Large Enterprises is estimated to increase from $ million in 2023 to $ million by 2030, at a CAGR of % during the forecast period of 2024 through 2030.
The major global companies of Customer Support Software Systems include Freshdesk, Salesforce Essentials, Zendesk, Zoho Desk, LiveAgent, TeamSupport, Desk.com, Samanage and ConnectWise Control, etc. In 2023, the world's top three vendors accounted for approximately % of the revenue.
This report aims to provide a comprehensive presentation of the global market for Customer Support Software Systems, with both quantitative and qualitative analysis, to help readers develop business/growth strategies, assess the market competitive situation, analyze their position in the current marketplace, and make informed business decisions regarding Customer Support Software Systems.
Report Scope
The Customer Support Software Systems market size, estimations, and forecasts are provided in terms of revenue ($ millions), considering 2023 as the base year, with history and forecast data for the period from 2019 to 2030. This report segments the global Customer Support Software Systems market comprehensively. Regional market sizes, concerning products by Type, by Application, and by players, are also provided.
For a more in-depth understanding of the market, the report provides profiles of the competitive landscape, key competitors, and their respective market ranks. The report also discusses technological trends and new product developments.
The report will help the Customer Support Software Systems companies, new entrants, and industry chain related companies in this market with information on the revenues, sales volume, and average price for the overall market and the sub-segments across the different segments, by company, by Type, by Application, and by regions.
Market Segmentation
By Company
Freshdesk
Salesforce Essentials
Zendesk
Zoho Desk
LiveAgent
TeamSupport
Desk.com
Samanage
ConnectWise Control
JIRA Service Desk
AzureDesk
Front
HelpScout
Issuetrak
GoToAssist
ManageEngine Service Desk
Helpshift
SupportBee
Moobidesk
Segment by Type
Android
iOS
Windows
Segment by Application
Large Enterprises
SMEs
By Region
North America
United States
Canada
Europe
Germany
France
UK
Italy
Russia
Nordic Countries
Rest of Europe
Asia-Pacific
China
Japan
South Korea
Southeast Asia
India
Australia
Rest of Asia
Latin America
Mexico
Brazil
Rest of Latin America
Middle East & Africa
Turkey
Saudi Arabia
UAE
Rest of MEA
Chapter Outline
Chapter 1: Introduces the report scope of the report, executive summary of different market segments (by Type, by Application, etc), including the market size of each market segment, future development potential, and so on. It offers a high-level view of the current state of the market and its likely evolution in the short to mid-term, and long term.
Chapter 2: Introduces executive summary of global market size, regional market size, this section also introduces the market dynamics, latest developments of the market, the driving factors and restrictive factors of the market, the challenges and risks faced by companies in the industry, and the analysis of relevant policies in the industry.
Chapter 3: Detailed analysis of Customer Support Software Systems companies’ competitive landscape, revenue market share, latest development plan, merger, and acquisition information, etc.
Chapter 4: Provides the analysis of various market segments by Type, covering the market size and development potential of each market segment, to help readers find the blue ocean market in different market segments.
Chapter 5: Provides the analysis of various market segments by Application, covering the market size and development potential of each market segment, to help readers find the blue ocean market in different downstream markets.
Chapter 6, 7, 8, 9, 10: North America, Europe, Asia Pacific, Latin America, Middle East and Africa segment by country. It provides a quantitative analysis of the market size and development potential of each region and its main countries and introduces the market development, future development prospects, market space, and capacity of each country in the world.
Chapter 11: Provides profiles of key players, introducing the basic situation of the main companies in the market in detail, including product sales, revenue, price, gross margin, product introduction, recent development, etc.
Chapter 12: The main points and conclusions of the report.
A customer support system helps an organization to manage customer service requests and interact with the customers to resolve their support tickets. A comprehensive customer support software or a help desk software helps you streamline the customer service process by automating the complete ticketing process, providing omnichannel support, customizing performance reports and dashboards for faster and quality service delivery.
The global Customer Support Software Systems market was valued at US$ million in 2023 and is anticipated to reach US$ million by 2030, witnessing a CAGR of % during the forecast period 2024-2030.
North American market for Customer Support Software Systems is estimated to increase from $ million in 2023 to reach $ million by 2030, at a CAGR of % during the forecast period of 2024 through 2030.
Asia-Pacific market for Customer Support Software Systems is estimated to increase from $ million in 2023 to reach $ million by 2030, at a CAGR of % during the forecast period of 2024 through 2030.
The global market for Customer Support Software Systems in Large Enterprises is estimated to increase from $ million in 2023 to $ million by 2030, at a CAGR of % during the forecast period of 2024 through 2030.
The major global companies of Customer Support Software Systems include Freshdesk, Salesforce Essentials, Zendesk, Zoho Desk, LiveAgent, TeamSupport, Desk.com, Samanage and ConnectWise Control, etc. In 2023, the world's top three vendors accounted for approximately % of the revenue.
This report aims to provide a comprehensive presentation of the global market for Customer Support Software Systems, with both quantitative and qualitative analysis, to help readers develop business/growth strategies, assess the market competitive situation, analyze their position in the current marketplace, and make informed business decisions regarding Customer Support Software Systems.
Report Scope
The Customer Support Software Systems market size, estimations, and forecasts are provided in terms of revenue ($ millions), considering 2023 as the base year, with history and forecast data for the period from 2019 to 2030. This report segments the global Customer Support Software Systems market comprehensively. Regional market sizes, concerning products by Type, by Application, and by players, are also provided.
For a more in-depth understanding of the market, the report provides profiles of the competitive landscape, key competitors, and their respective market ranks. The report also discusses technological trends and new product developments.
The report will help the Customer Support Software Systems companies, new entrants, and industry chain related companies in this market with information on the revenues, sales volume, and average price for the overall market and the sub-segments across the different segments, by company, by Type, by Application, and by regions.
Market Segmentation
By Company
Freshdesk
Salesforce Essentials
Zendesk
Zoho Desk
LiveAgent
TeamSupport
Desk.com
Samanage
ConnectWise Control
JIRA Service Desk
AzureDesk
Front
HelpScout
Issuetrak
GoToAssist
ManageEngine Service Desk
Helpshift
SupportBee
Moobidesk
Segment by Type
Android
iOS
Windows
Segment by Application
Large Enterprises
SMEs
By Region
North America
United States
Canada
Europe
Germany
France
UK
Italy
Russia
Nordic Countries
Rest of Europe
Asia-Pacific
China
Japan
South Korea
Southeast Asia
India
Australia
Rest of Asia
Latin America
Mexico
Brazil
Rest of Latin America
Middle East & Africa
Turkey
Saudi Arabia
UAE
Rest of MEA
Chapter Outline
Chapter 1: Introduces the report scope of the report, executive summary of different market segments (by Type, by Application, etc), including the market size of each market segment, future development potential, and so on. It offers a high-level view of the current state of the market and its likely evolution in the short to mid-term, and long term.
Chapter 2: Introduces executive summary of global market size, regional market size, this section also introduces the market dynamics, latest developments of the market, the driving factors and restrictive factors of the market, the challenges and risks faced by companies in the industry, and the analysis of relevant policies in the industry.
Chapter 3: Detailed analysis of Customer Support Software Systems companies’ competitive landscape, revenue market share, latest development plan, merger, and acquisition information, etc.
Chapter 4: Provides the analysis of various market segments by Type, covering the market size and development potential of each market segment, to help readers find the blue ocean market in different market segments.
Chapter 5: Provides the analysis of various market segments by Application, covering the market size and development potential of each market segment, to help readers find the blue ocean market in different downstream markets.
Chapter 6, 7, 8, 9, 10: North America, Europe, Asia Pacific, Latin America, Middle East and Africa segment by country. It provides a quantitative analysis of the market size and development potential of each region and its main countries and introduces the market development, future development prospects, market space, and capacity of each country in the world.
Chapter 11: Provides profiles of key players, introducing the basic situation of the main companies in the market in detail, including product sales, revenue, price, gross margin, product introduction, recent development, etc.
Chapter 12: The main points and conclusions of the report.
Index1 Report Overview
1.1 Study Scope
1.2 Market Analysis by Type
1.2.1 Global Customer Support Software Systems Market Size Growth Rate by Type: 2019 VS 2023 VS 2030
1.2.2 Android
1.2.3 iOS
1.2.4 Windows
1.3 Market by Application
1.3.1 Global Customer Support Software Systems Market Growth by Application: 2019 VS 2023 VS 2030
1.3.2 Large Enterprises
1.3.3 SMEs
1.4 Study Objectives
1.5 Years Considered
1.6 Years Considered
2 Global Growth Trends
2.1 Global Customer Support Software Systems Market Perspective (2019-2030)
2.2 Customer Support Software Systems Growth Trends by Region
2.2.1 Global Customer Support Software Systems Market Size by Region: 2019 VS 2023 VS 2030
2.2.2 Customer Support Software Systems Historic Market Size by Region (2019-2024)
2.2.3 Customer Support Software Systems Forecasted Market Size by Region (2025-2030)
2.3 Customer Support Software Systems Market Dynamics
2.3.1 Customer Support Software Systems Industry Trends
2.3.2 Customer Support Software Systems Market Drivers
2.3.3 Customer Support Software Systems Market Challenges
2.3.4 Customer Support Software Systems Market Restraints
3 Competition Landscape by Key Players
3.1 Global Top Customer Support Software Systems Players by Revenue
3.1.1 Global Top Customer Support Software Systems Players by Revenue (2019-2024)
3.1.2 Global Customer Support Software Systems Revenue Market Share by Players (2019-2024)
3.2 Global Customer Support Software Systems Market Share by Company Type (Tier 1, Tier 2, and Tier 3)
3.3 Players Covered: Ranking by Customer Support Software Systems Revenue
3.4 Global Customer Support Software Systems Market Concentration Ratio
3.4.1 Global Customer Support Software Systems Market Concentration Ratio (CR5 and HHI)
3.4.2 Global Top 10 and Top 5 Companies by Customer Support Software Systems Revenue in 2023
3.5 Customer Support Software Systems Key Players Head office and Area Served
3.6 Key Players Customer Support Software Systems Product Solution and Service
3.7 Date of Enter into Customer Support Software Systems Market
3.8 Mergers & Acquisitions, Expansion Plans
4 Customer Support Software Systems Breakdown Data by Type
4.1 Global Customer Support Software Systems Historic Market Size by Type (2019-2024)
4.2 Global Customer Support Software Systems Forecasted Market Size by Type (2025-2030)
5 Customer Support Software Systems Breakdown Data by Application
5.1 Global Customer Support Software Systems Historic Market Size by Application (2019-2024)
5.2 Global Customer Support Software Systems Forecasted Market Size by Application (2025-2030)
6 North America
6.1 North America Customer Support Software Systems Market Size (2019-2030)
6.2 North America Customer Support Software Systems Market Growth Rate by Country: 2019 VS 2023 VS 2030
6.3 North America Customer Support Software Systems Market Size by Country (2019-2024)
6.4 North America Customer Support Software Systems Market Size by Country (2025-2030)
6.5 United States
6.6 Canada
7 Europe
7.1 Europe Customer Support Software Systems Market Size (2019-2030)
7.2 Europe Customer Support Software Systems Market Growth Rate by Country: 2019 VS 2023 VS 2030
7.3 Europe Customer Support Software Systems Market Size by Country (2019-2024)
7.4 Europe Customer Support Software Systems Market Size by Country (2025-2030)
7.5 Germany
7.6 France
7.7 U.K.
7.8 Italy
7.9 Russia
7.10 Nordic Countries
8 Asia-Pacific
8.1 Asia-Pacific Customer Support Software Systems Market Size (2019-2030)
8.2 Asia-Pacific Customer Support Software Systems Market Growth Rate by Region: 2019 VS 2023 VS 2030
8.3 Asia-Pacific Customer Support Software Systems Market Size by Region (2019-2024)
8.4 Asia-Pacific Customer Support Software Systems Market Size by Region (2025-2030)
8.5 China
8.6 Japan
8.7 South Korea
8.8 Southeast Asia
8.9 India
8.10 Australia
9 Latin America
9.1 Latin America Customer Support Software Systems Market Size (2019-2030)
9.2 Latin America Customer Support Software Systems Market Growth Rate by Country: 2019 VS 2023 VS 2030
9.3 Latin America Customer Support Software Systems Market Size by Country (2019-2024)
9.4 Latin America Customer Support Software Systems Market Size by Country (2025-2030)
9.5 Mexico
9.6 Brazil
10 Middle East & Africa
10.1 Middle East & Africa Customer Support Software Systems Market Size (2019-2030)
10.2 Middle East & Africa Customer Support Software Systems Market Growth Rate by Country: 2019 VS 2023 VS 2030
10.3 Middle East & Africa Customer Support Software Systems Market Size by Country (2019-2024)
10.4 Middle East & Africa Customer Support Software Systems Market Size by Country (2025-2030)
10.5 Turkey
10.6 Saudi Arabia
10.7 UAE
11 Key Players Profiles
11.1 Freshdesk
11.1.1 Freshdesk Company Detail
11.1.2 Freshdesk Business Overview
11.1.3 Freshdesk Customer Support Software Systems Introduction
11.1.4 Freshdesk Revenue in Customer Support Software Systems Business (2019-2024)
11.1.5 Freshdesk Recent Development
11.2 Salesforce Essentials
11.2.1 Salesforce Essentials Company Detail
11.2.2 Salesforce Essentials Business Overview
11.2.3 Salesforce Essentials Customer Support Software Systems Introduction
11.2.4 Salesforce Essentials Revenue in Customer Support Software Systems Business (2019-2024)
11.2.5 Salesforce Essentials Recent Development
11.3 Zendesk
11.3.1 Zendesk Company Detail
11.3.2 Zendesk Business Overview
11.3.3 Zendesk Customer Support Software Systems Introduction
11.3.4 Zendesk Revenue in Customer Support Software Systems Business (2019-2024)
11.3.5 Zendesk Recent Development
11.4 Zoho Desk
11.4.1 Zoho Desk Company Detail
11.4.2 Zoho Desk Business Overview
11.4.3 Zoho Desk Customer Support Software Systems Introduction
11.4.4 Zoho Desk Revenue in Customer Support Software Systems Business (2019-2024)
11.4.5 Zoho Desk Recent Development
11.5 LiveAgent
11.5.1 LiveAgent Company Detail
11.5.2 LiveAgent Business Overview
11.5.3 LiveAgent Customer Support Software Systems Introduction
11.5.4 LiveAgent Revenue in Customer Support Software Systems Business (2019-2024)
11.5.5 LiveAgent Recent Development
11.6 TeamSupport
11.6.1 TeamSupport Company Detail
11.6.2 TeamSupport Business Overview
11.6.3 TeamSupport Customer Support Software Systems Introduction
11.6.4 TeamSupport Revenue in Customer Support Software Systems Business (2019-2024)
11.6.5 TeamSupport Recent Development
11.7 Desk.com
11.7.1 Desk.com Company Detail
11.7.2 Desk.com Business Overview
11.7.3 Desk.com Customer Support Software Systems Introduction
11.7.4 Desk.com Revenue in Customer Support Software Systems Business (2019-2024)
11.7.5 Desk.com Recent Development
11.8 Samanage
11.8.1 Samanage Company Detail
11.8.2 Samanage Business Overview
11.8.3 Samanage Customer Support Software Systems Introduction
11.8.4 Samanage Revenue in Customer Support Software Systems Business (2019-2024)
11.8.5 Samanage Recent Development
11.9 ConnectWise Control
11.9.1 ConnectWise Control Company Detail
11.9.2 ConnectWise Control Business Overview
11.9.3 ConnectWise Control Customer Support Software Systems Introduction
11.9.4 ConnectWise Control Revenue in Customer Support Software Systems Business (2019-2024)
11.9.5 ConnectWise Control Recent Development
11.10 JIRA Service Desk
11.10.1 JIRA Service Desk Company Detail
11.10.2 JIRA Service Desk Business Overview
11.10.3 JIRA Service Desk Customer Support Software Systems Introduction
11.10.4 JIRA Service Desk Revenue in Customer Support Software Systems Business (2019-2024)
11.10.5 JIRA Service Desk Recent Development
11.11 AzureDesk
11.11.1 AzureDesk Company Detail
11.11.2 AzureDesk Business Overview
11.11.3 AzureDesk Customer Support Software Systems Introduction
11.11.4 AzureDesk Revenue in Customer Support Software Systems Business (2019-2024)
11.11.5 AzureDesk Recent Development
11.12 Front
11.12.1 Front Company Detail
11.12.2 Front Business Overview
11.12.3 Front Customer Support Software Systems Introduction
11.12.4 Front Revenue in Customer Support Software Systems Business (2019-2024)
11.12.5 Front Recent Development
11.13 HelpScout
11.13.1 HelpScout Company Detail
11.13.2 HelpScout Business Overview
11.13.3 HelpScout Customer Support Software Systems Introduction
11.13.4 HelpScout Revenue in Customer Support Software Systems Business (2019-2024)
11.13.5 HelpScout Recent Development
11.14 Issuetrak
11.14.1 Issuetrak Company Detail
11.14.2 Issuetrak Business Overview
11.14.3 Issuetrak Customer Support Software Systems Introduction
11.14.4 Issuetrak Revenue in Customer Support Software Systems Business (2019-2024)
11.14.5 Issuetrak Recent Development
11.15 GoToAssist
11.15.1 GoToAssist Company Detail
11.15.2 GoToAssist Business Overview
11.15.3 GoToAssist Customer Support Software Systems Introduction
11.15.4 GoToAssist Revenue in Customer Support Software Systems Business (2019-2024)
11.15.5 GoToAssist Recent Development
11.16 ManageEngine Service Desk
11.16.1 ManageEngine Service Desk Company Detail
11.16.2 ManageEngine Service Desk Business Overview
11.16.3 ManageEngine Service Desk Customer Support Software Systems Introduction
11.16.4 ManageEngine Service Desk Revenue in Customer Support Software Systems Business (2019-2024)
11.16.5 ManageEngine Service Desk Recent Development
11.17 Helpshift
11.17.1 Helpshift Company Detail
11.17.2 Helpshift Business Overview
11.17.3 Helpshift Customer Support Software Systems Introduction
11.17.4 Helpshift Revenue in Customer Support Software Systems Business (2019-2024)
11.17.5 Helpshift Recent Development
11.18 SupportBee
11.18.1 SupportBee Company Detail
11.18.2 SupportBee Business Overview
11.18.3 SupportBee Customer Support Software Systems Introduction
11.18.4 SupportBee Revenue in Customer Support Software Systems Business (2019-2024)
11.18.5 SupportBee Recent Development
11.19 Moobidesk
11.19.1 Moobidesk Company Detail
11.19.2 Moobidesk Business Overview
11.19.3 Moobidesk Customer Support Software Systems Introduction
11.19.4 Moobidesk Revenue in Customer Support Software Systems Business (2019-2024)
11.19.5 Moobidesk Recent Development
12 Analyst's Viewpoints/Conclusions
13 Appendix
13.1 Research Methodology
13.1.1 Methodology/Research Approach
13.1.2 Data Source
13.2 Disclaimer
13.3 Author Details
Published By : QY Research
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