The Market Reports
Call: +1-631-407-1315 / +91-750-729-1479
Email: sales@themarketreports.com
Global Digital Customer Service Platform Market Research Report 2024
Synopsis
Market Analysis and Insights: Global Digital Customer Service Platform Market
Digital customer service platforms enable businesses to provide customer support across multiple digital communication channels, such as email, messaging, web portals, chat, and social media. At their core, these solutions act as a company’s help desk by aggregating customer inquiries and assigning them as tickets to customer support agents for prompt service. In addition to creating tickets from customer emails and portals, digital customer service platforms include features of live chat software, allowing customer service representatives to engage with website visitors in real time. Since many customers may try to solve an issue on their own before contacting the customer support department, digital customer service platforms provide features of customer self-service software. These features empower customers to access information or complete tasks without the assistance of a customer representative. Many platforms offer the ability to create a branded knowledge base where customers can view content such as articles or tutorials to troubleshoot common questions about a company’s products or services. Features of chatbots software and artificial intelligence (AI) may also be incorporated to automate responses to frequently asked questions (FAQs) or to assist customers with routine tasks.
The global Digital Customer Service Platform market size is projected to reach US$ million by 2028, from US$ million in 2021, at a CAGR of % during 2022-2028.
Fully considering the economic change by this health crisis, Cloud Based accounting for % of the Digital Customer Service Platform global market in 2021, is projected to value US$ million by 2028, growing at a revised % CAGR in the post-COVID-19 period. While Large Enterprises segment is altered to an % CAGR throughout this forecast period.
China Digital Customer Service Platform market size is valued at US$ million in 2021, while the North America and Europe Digital Customer Service Platform are US$ million and US$ million, severally. The proportion of the North America is % in 2021, while China and Europe are % and respectively, and it is predicted that China proportion will reach % in 2028, trailing a CAGR of % through the analysis period. Japan, South Korea, and Southeast Asia are noteworthy markets in Asia, with CAGR %, %, and % respectively for the next 6-year period. As for the Europe Digital Customer Service Platform landscape, Germany is projected to reach US$ million by 2028 trailing a CAGR of % over the forecast period.
With industry-standard accuracy in analysis and high data integrity, the report makes a brilliant attempt to unveil key opportunities available in the global Digital Customer Service Platform market to help players in achieving a strong market position. Buyers of the report can access verified and reliable market forecasts, including those for the overall size of the global Digital Customer Service Platform market in terms of revenue.
Overall, the report proves to be an effective tool that players can use to gain a competitive edge over their competitors and ensure lasting success in the global Digital Customer Service Platform market. All of the findings, data, and information provided in the report are validated and revalidated with the help of trustworthy sources. The analysts who have authored the report took a unique and industry-best research and analysis approach for an in-depth study of the global Digital Customer Service Platform market.
Global Digital Customer Service Platform Scope and Market Size
Digital Customer Service Platform market is segmented by players, region (country), by Type and by Application. Players, stakeholders, and other participants in the global Digital Customer Service Platform market will be able to gain the upper hand as they use the report as a powerful resource. The segmental analysis focuses on revenue and forecast by Type and by Application for the period 2017-2028.
Segment by Type
Cloud Based
On Premises
Segment by Application
Large Enterprises
SMEs
By Region
North America
United States
Canada
Europe
Germany
France
UK
Italy
Russia
Nordic Countries
Rest of Europe
Asia-Pacific
China
Japan
South Korea
Southeast Asia
India
Australia
Rest of Asia
Latin America
Mexico
Brazil
Rest of Latin America
Middle East & Africa
Turkey
Saudi Arabia
UAE
Rest of MEA
By Company
Zendesk
Zoho Corporation
Intercom
HubSpot
Freshworks
Gladly
QualityUnit
Salesforce
Help Scout
GoDaddy
Kustomer
Gorgias
Wix
Helpshift
Saas Labs
Sprinklr
Richpanel
Crisp
LiveHelpNow
RingCentral
HappyFox
Zowie.ai
ProProfs
Acquire
Glia
ServiceNow
Oracle
ESW Capital
Deskpro
UseResponse
Market Analysis and Insights: Global Digital Customer Service Platform Market
Digital customer service platforms enable businesses to provide customer support across multiple digital communication channels, such as email, messaging, web portals, chat, and social media. At their core, these solutions act as a company’s help desk by aggregating customer inquiries and assigning them as tickets to customer support agents for prompt service. In addition to creating tickets from customer emails and portals, digital customer service platforms include features of live chat software, allowing customer service representatives to engage with website visitors in real time. Since many customers may try to solve an issue on their own before contacting the customer support department, digital customer service platforms provide features of customer self-service software. These features empower customers to access information or complete tasks without the assistance of a customer representative. Many platforms offer the ability to create a branded knowledge base where customers can view content such as articles or tutorials to troubleshoot common questions about a company’s products or services. Features of chatbots software and artificial intelligence (AI) may also be incorporated to automate responses to frequently asked questions (FAQs) or to assist customers with routine tasks.
The global Digital Customer Service Platform market size is projected to reach US$ million by 2028, from US$ million in 2021, at a CAGR of % during 2022-2028.
Fully considering the economic change by this health crisis, Cloud Based accounting for % of the Digital Customer Service Platform global market in 2021, is projected to value US$ million by 2028, growing at a revised % CAGR in the post-COVID-19 period. While Large Enterprises segment is altered to an % CAGR throughout this forecast period.
China Digital Customer Service Platform market size is valued at US$ million in 2021, while the North America and Europe Digital Customer Service Platform are US$ million and US$ million, severally. The proportion of the North America is % in 2021, while China and Europe are % and respectively, and it is predicted that China proportion will reach % in 2028, trailing a CAGR of % through the analysis period. Japan, South Korea, and Southeast Asia are noteworthy markets in Asia, with CAGR %, %, and % respectively for the next 6-year period. As for the Europe Digital Customer Service Platform landscape, Germany is projected to reach US$ million by 2028 trailing a CAGR of % over the forecast period.
With industry-standard accuracy in analysis and high data integrity, the report makes a brilliant attempt to unveil key opportunities available in the global Digital Customer Service Platform market to help players in achieving a strong market position. Buyers of the report can access verified and reliable market forecasts, including those for the overall size of the global Digital Customer Service Platform market in terms of revenue.
Overall, the report proves to be an effective tool that players can use to gain a competitive edge over their competitors and ensure lasting success in the global Digital Customer Service Platform market. All of the findings, data, and information provided in the report are validated and revalidated with the help of trustworthy sources. The analysts who have authored the report took a unique and industry-best research and analysis approach for an in-depth study of the global Digital Customer Service Platform market.
Global Digital Customer Service Platform Scope and Market Size
Digital Customer Service Platform market is segmented by players, region (country), by Type and by Application. Players, stakeholders, and other participants in the global Digital Customer Service Platform market will be able to gain the upper hand as they use the report as a powerful resource. The segmental analysis focuses on revenue and forecast by Type and by Application for the period 2017-2028.
Segment by Type
Cloud Based
On Premises
Segment by Application
Large Enterprises
SMEs
By Region
North America
United States
Canada
Europe
Germany
France
UK
Italy
Russia
Nordic Countries
Rest of Europe
Asia-Pacific
China
Japan
South Korea
Southeast Asia
India
Australia
Rest of Asia
Latin America
Mexico
Brazil
Rest of Latin America
Middle East & Africa
Turkey
Saudi Arabia
UAE
Rest of MEA
By Company
Zendesk
Zoho Corporation
Intercom
HubSpot
Freshworks
Gladly
QualityUnit
Salesforce
Help Scout
GoDaddy
Kustomer
Gorgias
Wix
Helpshift
Saas Labs
Sprinklr
Richpanel
Crisp
LiveHelpNow
RingCentral
HappyFox
Zowie.ai
ProProfs
Acquire
Glia
ServiceNow
Oracle
ESW Capital
Deskpro
UseResponse
Index1 Report Overview
1.1 Study Scope
1.2 Market Analysis by Type
1.2.1 Global Digital Customer Service Platform Market Size Growth Rate by Type: 2017 VS 2021 VS 2028
1.2.2 Cloud Based
1.2.3 On Premises
1.3 Market by Application
1.3.1 Global Digital Customer Service Platform Market Share by Application: 2017 VS 2021 VS 2028
1.3.2 Large Enterprises
1.3.3 SMEs
1.4 Study Objectives
1.5 Years Considered
2 Global Growth Trends
2.1 Global Digital Customer Service Platform Market Perspective (2017-2028)
2.2 Digital Customer Service Platform Growth Trends by Region
2.2.1 Digital Customer Service Platform Market Size by Region: 2017 VS 2021 VS 2028
2.2.2 Digital Customer Service Platform Historic Market Size by Region (2017-2022)
2.2.3 Digital Customer Service Platform Forecasted Market Size by Region (2023-2028)
2.3 Digital Customer Service Platform Market Dynamics
2.3.1 Digital Customer Service Platform Industry Trends
2.3.2 Digital Customer Service Platform Market Drivers
2.3.3 Digital Customer Service Platform Market Challenges
2.3.4 Digital Customer Service Platform Market Restraints
3 Competition Landscape by Key Players
3.1 Global Top Digital Customer Service Platform Players by Revenue
3.1.1 Global Top Digital Customer Service Platform Players by Revenue (2017-2022)
3.1.2 Global Digital Customer Service Platform Revenue Market Share by Players (2017-2022)
3.2 Global Digital Customer Service Platform Market Share by Company Type (Tier 1, Tier 2, and Tier 3)
3.3 Players Covered: Ranking by Digital Customer Service Platform Revenue
3.4 Global Digital Customer Service Platform Market Concentration Ratio
3.4.1 Global Digital Customer Service Platform Market Concentration Ratio (CR5 and HHI)
3.4.2 Global Top 10 and Top 5 Companies by Digital Customer Service Platform Revenue in 2021
3.5 Digital Customer Service Platform Key Players Head office and Area Served
3.6 Key Players Digital Customer Service Platform Product Solution and Service
3.7 Date of Enter into Digital Customer Service Platform Market
3.8 Mergers & Acquisitions, Expansion Plans
4 Digital Customer Service Platform Breakdown Data by Type
4.1 Global Digital Customer Service Platform Historic Market Size by Type (2017-2022)
4.2 Global Digital Customer Service Platform Forecasted Market Size by Type (2023-2028)
5 Digital Customer Service Platform Breakdown Data by Application
5.1 Global Digital Customer Service Platform Historic Market Size by Application (2017-2022)
5.2 Global Digital Customer Service Platform Forecasted Market Size by Application (2023-2028)
6 North America
6.1 North America Digital Customer Service Platform Market Size (2017-2028)
6.2 North America Digital Customer Service Platform Market Size by Country (2017-2022)
6.3 North America Digital Customer Service Platform Market Size by Country (2023-2028)
6.4 United States
6.5 Canada
7 Europe
7.1 Europe Digital Customer Service Platform Market Size (2017-2028)
7.2 Europe Digital Customer Service Platform Market Size by Country (2017-2022)
7.3 Europe Digital Customer Service Platform Market Size by Country (2023-2028)
7.4 Germany
7.5 France
7.6 U.K.
7.7 Italy
7.8 Russia
7.9 Nordic Countries
8 Asia-Pacific
8.1 Asia-Pacific Digital Customer Service Platform Market Size (2017-2028)
8.2 Asia-Pacific Digital Customer Service Platform Market Size by Country (2017-2022)
8.3 Asia-Pacific Digital Customer Service Platform Market Size by Country (2023-2028)
8.4 China
8.5 Japan
8.6 South Korea
8.7 Southeast Asia
8.8 India
8.9 Australia
9 Latin America
9.1 Latin America Digital Customer Service Platform Market Size (2017-2028)
9.2 Latin America Digital Customer Service Platform Market Size by Country (2017-2022)
9.3 Latin America Digital Customer Service Platform Market Size by Country (2023-2028)
9.4 Mexico
9.5 Brazil
10 Middle East & Africa
10.1 Middle East & Africa Digital Customer Service Platform Market Size (2017-2028)
10.2 Middle East & Africa Digital Customer Service Platform Market Size by Country (2017-2022)
10.3 Middle East & Africa Digital Customer Service Platform Market Size by Country (2023-2028)
10.4 Turkey
10.5 Saudi Arabia
10.6 UAE
11 Key Players Profiles
11.1 Zendesk
11.1.1 Zendesk Company Detail
11.1.2 Zendesk Business Overview
11.1.3 Zendesk Digital Customer Service Platform Introduction
11.1.4 Zendesk Revenue in Digital Customer Service Platform Business (2017-2022)
11.1.5 Zendesk Recent Development
11.2 Zoho Corporation
11.2.1 Zoho Corporation Company Detail
11.2.2 Zoho Corporation Business Overview
11.2.3 Zoho Corporation Digital Customer Service Platform Introduction
11.2.4 Zoho Corporation Revenue in Digital Customer Service Platform Business (2017-2022)
11.2.5 Zoho Corporation Recent Development
11.3 Intercom
11.3.1 Intercom Company Detail
11.3.2 Intercom Business Overview
11.3.3 Intercom Digital Customer Service Platform Introduction
11.3.4 Intercom Revenue in Digital Customer Service Platform Business (2017-2022)
11.3.5 Intercom Recent Development
11.4 HubSpot
11.4.1 HubSpot Company Detail
11.4.2 HubSpot Business Overview
11.4.3 HubSpot Digital Customer Service Platform Introduction
11.4.4 HubSpot Revenue in Digital Customer Service Platform Business (2017-2022)
11.4.5 HubSpot Recent Development
11.5 Freshworks
11.5.1 Freshworks Company Detail
11.5.2 Freshworks Business Overview
11.5.3 Freshworks Digital Customer Service Platform Introduction
11.5.4 Freshworks Revenue in Digital Customer Service Platform Business (2017-2022)
11.5.5 Freshworks Recent Development
11.6 Gladly
11.6.1 Gladly Company Detail
11.6.2 Gladly Business Overview
11.6.3 Gladly Digital Customer Service Platform Introduction
11.6.4 Gladly Revenue in Digital Customer Service Platform Business (2017-2022)
11.6.5 Gladly Recent Development
11.7 QualityUnit
11.7.1 QualityUnit Company Detail
11.7.2 QualityUnit Business Overview
11.7.3 QualityUnit Digital Customer Service Platform Introduction
11.7.4 QualityUnit Revenue in Digital Customer Service Platform Business (2017-2022)
11.7.5 QualityUnit Recent Development
11.8 Salesforce
11.8.1 Salesforce Company Detail
11.8.2 Salesforce Business Overview
11.8.3 Salesforce Digital Customer Service Platform Introduction
11.8.4 Salesforce Revenue in Digital Customer Service Platform Business (2017-2022)
11.8.5 Salesforce Recent Development
11.9 Help Scout
11.9.1 Help Scout Company Detail
11.9.2 Help Scout Business Overview
11.9.3 Help Scout Digital Customer Service Platform Introduction
11.9.4 Help Scout Revenue in Digital Customer Service Platform Business (2017-2022)
11.9.5 Help Scout Recent Development
11.10 GoDaddy
11.10.1 GoDaddy Company Detail
11.10.2 GoDaddy Business Overview
11.10.3 GoDaddy Digital Customer Service Platform Introduction
11.10.4 GoDaddy Revenue in Digital Customer Service Platform Business (2017-2022)
11.10.5 GoDaddy Recent Development
11.11 Kustomer
11.11.1 Kustomer Company Detail
11.11.2 Kustomer Business Overview
11.11.3 Kustomer Digital Customer Service Platform Introduction
11.11.4 Kustomer Revenue in Digital Customer Service Platform Business (2017-2022)
11.11.5 Kustomer Recent Development
11.12 Gorgias
11.12.1 Gorgias Company Detail
11.12.2 Gorgias Business Overview
11.12.3 Gorgias Digital Customer Service Platform Introduction
11.12.4 Gorgias Revenue in Digital Customer Service Platform Business (2017-2022)
11.12.5 Gorgias Recent Development
11.13 Wix
11.13.1 Wix Company Detail
11.13.2 Wix Business Overview
11.13.3 Wix Digital Customer Service Platform Introduction
11.13.4 Wix Revenue in Digital Customer Service Platform Business (2017-2022)
11.13.5 Wix Recent Development
11.14 Helpshift
11.14.1 Helpshift Company Detail
11.14.2 Helpshift Business Overview
11.14.3 Helpshift Digital Customer Service Platform Introduction
11.14.4 Helpshift Revenue in Digital Customer Service Platform Business (2017-2022)
11.14.5 Helpshift Recent Development
11.15 Saas Labs
11.15.1 Saas Labs Company Detail
11.15.2 Saas Labs Business Overview
11.15.3 Saas Labs Digital Customer Service Platform Introduction
11.15.4 Saas Labs Revenue in Digital Customer Service Platform Business (2017-2022)
11.15.5 Saas Labs Recent Development
11.16 Sprinklr
11.16.1 Sprinklr Company Detail
11.16.2 Sprinklr Business Overview
11.16.3 Sprinklr Digital Customer Service Platform Introduction
11.16.4 Sprinklr Revenue in Digital Customer Service Platform Business (2017-2022)
11.16.5 Sprinklr Recent Development
11.17 Richpanel
11.17.1 Richpanel Company Detail
11.17.2 Richpanel Business Overview
11.17.3 Richpanel Digital Customer Service Platform Introduction
11.17.4 Richpanel Revenue in Digital Customer Service Platform Business (2017-2022)
11.17.5 Richpanel Recent Development
11.18 Crisp
11.18.1 Crisp Company Detail
11.18.2 Crisp Business Overview
11.18.3 Crisp Digital Customer Service Platform Introduction
11.18.4 Crisp Revenue in Digital Customer Service Platform Business (2017-2022)
11.18.5 Crisp Recent Development
11.19 LiveHelpNow
11.19.1 LiveHelpNow Company Detail
11.19.2 LiveHelpNow Business Overview
11.19.3 LiveHelpNow Digital Customer Service Platform Introduction
11.19.4 LiveHelpNow Revenue in Digital Customer Service Platform Business (2017-2022)
11.19.5 LiveHelpNow Recent Development
11.20 RingCentral
11.20.1 RingCentral Company Detail
11.20.2 RingCentral Business Overview
11.20.3 RingCentral Digital Customer Service Platform Introduction
11.20.4 RingCentral Revenue in Digital Customer Service Platform Business (2017-2022)
11.20.5 RingCentral Recent Development
11.21 HappyFox
11.21.1 HappyFox Company Detail
11.21.2 HappyFox Business Overview
11.21.3 HappyFox Digital Customer Service Platform Introduction
11.21.4 HappyFox Revenue in Digital Customer Service Platform Business (2017-2022)
11.21.5 HappyFox Recent Development
11.22 Zowie.ai
11.22.1 Zowie.ai Company Detail
11.22.2 Zowie.ai Business Overview
11.22.3 Zowie.ai Digital Customer Service Platform Introduction
11.22.4 Zowie.ai Revenue in Digital Customer Service Platform Business (2017-2022)
11.22.5 Zowie.ai Recent Development
11.23 ProProfs
11.23.1 ProProfs Company Detail
11.23.2 ProProfs Business Overview
11.23.3 ProProfs Digital Customer Service Platform Introduction
11.23.4 ProProfs Revenue in Digital Customer Service Platform Business (2017-2022)
11.23.5 ProProfs Recent Development
11.24 Acquire
11.24.1 Acquire Company Detail
11.24.2 Acquire Business Overview
11.24.3 Acquire Digital Customer Service Platform Introduction
11.24.4 Acquire Revenue in Digital Customer Service Platform Business (2017-2022)
11.24.5 Acquire Recent Development
11.25 Glia
11.25.1 Glia Company Detail
11.25.2 Glia Business Overview
11.25.3 Glia Digital Customer Service Platform Introduction
11.25.4 Glia Revenue in Digital Customer Service Platform Business (2017-2022)
11.25.5 Glia Recent Development
11.26 ServiceNow
11.26.1 ServiceNow Company Detail
11.26.2 ServiceNow Business Overview
11.26.3 ServiceNow Digital Customer Service Platform Introduction
11.26.4 ServiceNow Revenue in Digital Customer Service Platform Business (2017-2022)
11.26.5 ServiceNow Recent Development
11.27 Oracle
11.27.1 Oracle Company Detail
11.27.2 Oracle Business Overview
11.27.3 Oracle Digital Customer Service Platform Introduction
11.27.4 Oracle Revenue in Digital Customer Service Platform Business (2017-2022)
11.27.5 Oracle Recent Development
11.28 ESW Capital
11.28.1 ESW Capital Company Detail
11.28.2 ESW Capital Business Overview
11.28.3 ESW Capital Digital Customer Service Platform Introduction
11.28.4 ESW Capital Revenue in Digital Customer Service Platform Business (2017-2022)
11.28.5 ESW Capital Recent Development
11.29 Deskpro
11.29.1 Deskpro Company Detail
11.29.2 Deskpro Business Overview
11.29.3 Deskpro Digital Customer Service Platform Introduction
11.29.4 Deskpro Revenue in Digital Customer Service Platform Business (2017-2022)
11.29.5 Deskpro Recent Development
11.30 UseResponse
11.30.1 UseResponse Company Detail
11.30.2 UseResponse Business Overview
11.30.3 UseResponse Digital Customer Service Platform Introduction
11.30.4 UseResponse Revenue in Digital Customer Service Platform Business (2017-2022)
11.30.5 UseResponse Recent Development
12 Analyst's Viewpoints/Conclusions
13 Appendix
13.1 Research Methodology
13.1.1 Methodology/Research Approach
13.1.2 Data Source
13.2 Disclaimer
13.3 Author Details
List of TablesList of Tables
Table 1. Global Digital Customer Service Platform Market Size Growth Rate by Type (US$ Million): 2017 VS 2021 VS 2028
Table 2. Key Players of Cloud Based
Table 3. Key Players of On Premises
Table 4. Global Digital Customer Service Platform Market Size Growth by Application (US$ Million): 2017 VS 2021 VS 2028
Table 5. Global Digital Customer Service Platform Market Size by Region (US$ Million): 2017 VS 2021 VS 2028
Table 6. Global Digital Customer Service Platform Market Size by Region (2017-2022) & (US$ Million)
Table 7. Global Digital Customer Service Platform Market Share by Region (2017-2022)
Table 8. Global Digital Customer Service Platform Forecasted Market Size by Region (2023-2028) & (US$ Million)
Table 9. Global Digital Customer Service Platform Market Share by Region (2023-2028)
Table 10. Digital Customer Service Platform Market Trends
Table 11. Digital Customer Service Platform Market Drivers
Table 12. Digital Customer Service Platform Market Challenges
Table 13. Digital Customer Service Platform Market Restraints
Table 14. Global Digital Customer Service Platform Revenue by Players (2017-2022) & (US$ Million)
Table 15. Global Digital Customer Service Platform Market Share by Players (2017-2022)
Table 16. Global Top Digital Customer Service Platform Players by Company Type (Tier 1, Tier 2, and Tier 3) & (based on the Revenue in Digital Customer Service Platform as of 2021)
Table 17. Ranking of Global Top Digital Customer Service Platform Companies by Revenue (US$ Million) in 2021
Table 18. Global 5 Largest Players Market Share by Digital Customer Service Platform Revenue (CR5 and HHI) & (2017-2022)
Table 19. Key Players Headquarters and Area Served
Table 20. Key Players Digital Customer Service Platform Product Solution and Service
Table 21. Date of Enter into Digital Customer Service Platform Market
Table 22. Mergers & Acquisitions, Expansion Plans
Table 23. Global Digital Customer Service Platform Market Size by Type (2017-2022) & (US$ Million)
Table 24. Global Digital Customer Service Platform Revenue Market Share by Type (2017-2022)
Table 25. Global Digital Customer Service Platform Forecasted Market Size by Type (2023-2028) & (US$ Million)
Table 26. Global Digital Customer Service Platform Revenue Market Share by Type (2023-2028)
Table 27. Global Digital Customer Service Platform Market Size by Application (2017-2022) & (US$ Million)
Table 28. Global Digital Customer Service Platform Revenue Market Share by Application (2017-2022)
Table 29. Global Digital Customer Service Platform Forecasted Market Size by Application (2023-2028) & (US$ Million)
Table 30. Global Digital Customer Service Platform Revenue Market Share by Application (2023-2028)
Table 31. North America Digital Customer Service Platform Market Size by Country (2017-2022) & (US$ Million)
Table 32. North America Digital Customer Service Platform Market Size by Country (2023-2028) & (US$ Million)
Table 33. Europe Digital Customer Service Platform Market Size by Country (2017-2022) & (US$ Million)
Table 34. Europe Digital Customer Service Platform Market Size by Country (2023-2028) & (US$ Million)
Table 35. Asia-Pacific Digital Customer Service Platform Market Size by Region (2017-2022) & (US$ Million)
Table 36. Asia-Pacific Digital Customer Service Platform Market Size by Region (2023-2028) & (US$ Million)
Table 37. Latin America Digital Customer Service Platform Market Size by Country (2017-2022) & (US$ Million)
Table 38. Latin America Digital Customer Service Platform Market Size by Country (2023-2028) & (US$ Million)
Table 39. Middle East & Africa Digital Customer Service Platform Market Size by Country (2017-2022) & (US$ Million)
Table 40. Middle East & Africa Digital Customer Service Platform Market Size by Country (2023-2028) & (US$ Million)
Table 41. Zendesk Company Detail
Table 42. Zendesk Business Overview
Table 43. Zendesk Digital Customer Service Platform Product
Table 44. Zendesk Revenue in Digital Customer Service Platform Business (2017-2022) & (US$ Million)
Table 45. Zendesk Recent Development
Table 46. Zoho Corporation Company Detail
Table 47. Zoho Corporation Business Overview
Table 48. Zoho Corporation Digital Customer Service Platform Product
Table 49. Zoho Corporation Revenue in Digital Customer Service Platform Business (2017-2022) & (US$ Million)
Table 50. Zoho Corporation Recent Development
Table 51. Intercom Company Detail
Table 52. Intercom Business Overview
Table 53. Intercom Digital Customer Service Platform Product
Table 54. Intercom Revenue in Digital Customer Service Platform Business (2017-2022) & (US$ Million)
Table 55. Intercom Recent Development
Table 56. HubSpot Company Detail
Table 57. HubSpot Business Overview
Table 58. HubSpot Digital Customer Service Platform Product
Table 59. HubSpot Revenue in Digital Customer Service Platform Business (2017-2022) & (US$ Million)
Table 60. HubSpot Recent Development
Table 61. Freshworks Company Detail
Table 62. Freshworks Business Overview
Table 63. Freshworks Digital Customer Service Platform Product
Table 64. Freshworks Revenue in Digital Customer Service Platform Business (2017-2022) & (US$ Million)
Table 65. Freshworks Recent Development
Table 66. Gladly Company Detail
Table 67. Gladly Business Overview
Table 68. Gladly Digital Customer Service Platform Product
Table 69. Gladly Revenue in Digital Customer Service Platform Business (2017-2022) & (US$ Million)
Table 70. Gladly Recent Development
Table 71. QualityUnit Company Detail
Table 72. QualityUnit Business Overview
Table 73. QualityUnit Digital Customer Service Platform Product
Table 74. QualityUnit Revenue in Digital Customer Service Platform Business (2017-2022) & (US$ Million)
Table 75. QualityUnit Recent Development
Table 76. Salesforce Company Detail
Table 77. Salesforce Business Overview
Table 78. Salesforce Digital Customer Service Platform Product
Table 79. Salesforce Revenue in Digital Customer Service Platform Business (2017-2022) & (US$ Million)
Table 80. Salesforce Recent Development
Table 81. Help Scout Company Detail
Table 82. Help Scout Business Overview
Table 83. Help Scout Digital Customer Service Platform Product
Table 84. Help Scout Revenue in Digital Customer Service Platform Business (2017-2022) & (US$ Million)
Table 85. Help Scout Recent Development
Table 86. GoDaddy Company Detail
Table 87. GoDaddy Business Overview
Table 88. GoDaddy Digital Customer Service Platform Product
Table 89. GoDaddy Revenue in Digital Customer Service Platform Business (2017-2022) & (US$ Million)
Table 90. GoDaddy Recent Development
Table 91. Kustomer Company Detail
Table 92. Kustomer Business Overview
Table 93. Kustomer Digital Customer Service PlatformProduct
Table 94. Kustomer Revenue in Digital Customer Service Platform Business (2017-2022) & (US$ Million)
Table 95. Kustomer Recent Development
Table 96. Gorgias Company Detail
Table 97. Gorgias Business Overview
Table 98. Gorgias Digital Customer Service PlatformProduct
Table 99. Gorgias Revenue in Digital Customer Service Platform Business (2017-2022) & (US$ Million)
Table 100. Gorgias Recent Development
Table 101. Wix Company Detail
Table 102. Wix Business Overview
Table 103. Wix Digital Customer Service PlatformProduct
Table 104. Wix Revenue in Digital Customer Service Platform Business (2017-2022) & (US$ Million)
Table 105. Wix Recent Development
Table 106. Helpshift Company Detail
Table 107. Helpshift Business Overview
Table 108. Helpshift Digital Customer Service PlatformProduct
Table 109. Helpshift Revenue in Digital Customer Service Platform Business (2017-2022) & (US$ Million)
Table 110. Helpshift Recent Development
Table 111. Saas Labs Company Detail
Table 112. Saas Labs Business Overview
Table 113. Saas Labs Digital Customer Service PlatformProduct
Table 114. Saas Labs Revenue in Digital Customer Service Platform Business (2017-2022) & (US$ Million)
Table 115. Saas Labs Recent Development
Table 116. Sprinklr Company Detail
Table 117. Sprinklr Business Overview
Table 118. Sprinklr Digital Customer Service PlatformProduct
Table 119. Sprinklr Revenue in Digital Customer Service Platform Business (2017-2022) & (US$ Million)
Table 120. Sprinklr Recent Development
Table 121. Richpanel Company Detail
Table 122. Richpanel Business Overview
Table 123. Richpanel Digital Customer Service PlatformProduct
Table 124. Richpanel Revenue in Digital Customer Service Platform Business (2017-2022) & (US$ Million)
Table 125. Richpanel Recent Development
Table 126. Crisp Company Detail
Table 127. Crisp Business Overview
Table 128. Crisp Digital Customer Service PlatformProduct
Table 129. Crisp Revenue in Digital Customer Service Platform Business (2017-2022) & (US$ Million)
Table 130. Crisp Recent Development
Table 131. LiveHelpNow Company Detail
Table 132. LiveHelpNow Business Overview
Table 133. LiveHelpNow Digital Customer Service PlatformProduct
Table 134. LiveHelpNow Revenue in Digital Customer Service Platform Business (2017-2022) & (US$ Million)
Table 135. LiveHelpNow Recent Development
Table 136. RingCentral Company Detail
Table 137. RingCentral Business Overview
Table 138. RingCentral Digital Customer Service PlatformProduct
Table 139. RingCentral Revenue in Digital Customer Service Platform Business (2017-2022) & (US$ Million)
Table 140. RingCentral Recent Development
Table 141. HappyFox Company Detail
Table 142. HappyFox Business Overview
Table 143. HappyFox Digital Customer Service PlatformProduct
Table 144. HappyFox Revenue in Digital Customer Service Platform Business (2017-2022) & (US$ Million)
Table 145. HappyFox Recent Development
Table 146. Zowie.ai Company Detail
Table 147. Zowie.ai Business Overview
Table 148. Zowie.ai Digital Customer Service PlatformProduct
Table 149. Zowie.ai Revenue in Digital Customer Service Platform Business (2017-2022) & (US$ Million)
Table 150. Zowie.ai Recent Development
Table 151. ProProfs Company Detail
Table 152. ProProfs Business Overview
Table 153. ProProfs Digital Customer Service PlatformProduct
Table 154. ProProfs Revenue in Digital Customer Service Platform Business (2017-2022) & (US$ Million)
Table 155. ProProfs Recent Development
Table 156. Acquire Company Detail
Table 157. Acquire Business Overview
Table 158. Acquire Digital Customer Service PlatformProduct
Table 159. Acquire Revenue in Digital Customer Service Platform Business (2017-2022) & (US$ Million)
Table 160. Acquire Recent Development
Table 161. Glia Company Detail
Table 162. Glia Business Overview
Table 163. Glia Digital Customer Service PlatformProduct
Table 164. Glia Revenue in Digital Customer Service Platform Business (2017-2022) & (US$ Million)
Table 165. Glia Recent Development
Table 166. ServiceNow Company Detail
Table 167. ServiceNow Business Overview
Table 168. ServiceNow Digital Customer Service PlatformProduct
Table 169. ServiceNow Revenue in Digital Customer Service Platform Business (2017-2022) & (US$ Million)
Table 170. ServiceNow Recent Development
Table 171. Oracle Company Detail
Table 172. Oracle Business Overview
Table 173. Oracle Digital Customer Service PlatformProduct
Table 174. Oracle Revenue in Digital Customer Service Platform Business (2017-2022) & (US$ Million)
Table 175. Oracle Recent Development
Table 176. ESW Capital Company Detail
Table 177. ESW Capital Business Overview
Table 178. ESW Capital Digital Customer Service PlatformProduct
Table 179. ESW Capital Revenue in Digital Customer Service Platform Business (2017-2022) & (US$ Million)
Table 180. ESW Capital Recent Development
Table 181. Deskpro Company Detail
Table 182. Deskpro Business Overview
Table 183. Deskpro Digital Customer Service PlatformProduct
Table 184. Deskpro Revenue in Digital Customer Service Platform Business (2017-2022) & (US$ Million)
Table 185. Deskpro Recent Development
Table 186. UseResponse Company Detail
Table 187. UseResponse Business Overview
Table 188. UseResponse Digital Customer Service PlatformProduct
Table 189. UseResponse Revenue in Digital Customer Service Platform Business (2017-2022) & (US$ Million)
Table 190. UseResponse Recent Development
Table 191. Research Programs/Design for This Report
Table 192. Key Data Information from Secondary Sources
Table 193. Key Data Information from Primary Sources
List of Figures
Figure 1. Global Digital Customer Service Platform Market Share by Type: 2021 VS 2028
Figure 2. Cloud Based Features
Figure 3. On Premises Features
Figure 4. Global Digital Customer Service Platform Market Share by Application in 2021 & 2028
Figure 5. Large Enterprises Case Studies
Figure 6. SMEs Case Studies
Figure 7. Digital Customer Service Platform Report Years Considered
Figure 8. Global Digital Customer Service Platform Market Size (US$ Million), Year-over-Year: 2017-2028
Figure 9. Global Digital Customer Service Platform Market Size, (US$ Million), 2017 VS 2021 VS 2028
Figure 10. Global Digital Customer Service Platform Market Share by Region: 2021 VS 2028
Figure 11. Global Digital Customer Service Platform Market Share by Players in 2021
Figure 12. Global Top Digital Customer Service Platform Players by Company Type (Tier 1, Tier 2, and Tier 3) & (based on the Revenue in Digital Customer Service Platform as of 2021)
Figure 13. The Top 10 and 5 Players Market Share by Digital Customer Service Platform Revenue in 2021
Figure 14. North America Digital Customer Service Platform Market Size YoY Growth (2017-2028) & (US$ Million)
Figure 15. North America Digital Customer Service Platform Market Share by Country (2017-2028)
Figure 16. United States Digital Customer Service Platform Market Size YoY Growth (2017-2028) & (US$ Million)
Figure 17. Canada Digital Customer Service Platform Market Size YoY Growth (2017-2028) & (US$ Million)
Figure 18. Europe Digital Customer Service Platform Market Size YoY Growth (2017-2028) & (US$ Million)
Figure 19. Europe Digital Customer Service Platform Market Share by Country (2017-2028)
Figure 20. Germany Digital Customer Service Platform Market Size YoY Growth (2017-2028) & (US$ Million)
Figure 21. France Digital Customer Service Platform Market Size YoY Growth (2017-2028) & (US$ Million)
Figure 22. U.K. Digital Customer Service Platform Market Size YoY Growth (2017-2028) & (US$ Million)
Figure 23. Italy Digital Customer Service Platform Market Size YoY Growth (2017-2028) & (US$ Million)
Figure 24. Russia Digital Customer Service Platform Market Size YoY Growth (2017-2028) & (US$ Million)
Figure 25. Nordic Countries Digital Customer Service Platform Market Size YoY Growth (2017-2028) & (US$ Million)
Figure 26. Asia-Pacific Digital Customer Service Platform Market Size YoY Growth (2017-2028) & (US$ Million)
Figure 27. Asia-Pacific Digital Customer Service Platform Market Share by Region (2017-2028)
Figure 28. China Digital Customer Service Platform Market Size YoY Growth (2017-2028) & (US$ Million)
Figure 29. Japan Digital Customer Service Platform Market Size YoY Growth (2017-2028) & (US$ Million)
Figure 30. South Korea Digital Customer Service Platform Market Size YoY Growth (2017-2028) & (US$ Million)
Figure 31. Southeast Asia Digital Customer Service Platform Market Size YoY Growth (2017-2028) & (US$ Million)
Figure 32. India Digital Customer Service Platform Market Size YoY Growth (2017-2028) & (US$ Million)
Figure 33. Australia Digital Customer Service Platform Market Size YoY Growth (2017-2028) & (US$ Million)
Figure 34. Latin America Digital Customer Service Platform Market Size YoY Growth (2017-2028) & (US$ Million)
Figure 35. Latin America Digital Customer Service Platform Market Share by Country (2017-2028)
Figure 36. Mexico Digital Customer Service Platform Market Size YoY Growth (2017-2028) & (US$ Million)
Figure 37. Brazil Digital Customer Service Platform Market Size YoY Growth (2017-2028) & (US$ Million)
Figure 38. Middle East & Africa Digital Customer Service Platform Market Size YoY Growth (2017-2028) & (US$ Million)
Figure 39. Middle East & Africa Digital Customer Service Platform Market Share by Country (2017-2028)
Figure 40. Turkey Digital Customer Service Platform Market Size YoY Growth (2017-2028) & (US$ Million)
Figure 41. Saudi Arabia Digital Customer Service Platform Market Size YoY Growth (2017-2028) & (US$ Million)
Figure 42. Zendesk Revenue Growth Rate in Digital Customer Service Platform Business (2017-2022)
Figure 43. Zoho Corporation Revenue Growth Rate in Digital Customer Service Platform Business (2017-2022)
Figure 44. Intercom Revenue Growth Rate in Digital Customer Service Platform Business (2017-2022)
Figure 45. HubSpot Revenue Growth Rate in Digital Customer Service Platform Business (2017-2022)
Figure 46. Freshworks Revenue Growth Rate in Digital Customer Service Platform Business (2017-2022)
Figure 47. Gladly Revenue Growth Rate in Digital Customer Service Platform Business (2017-2022)
Figure 48. QualityUnit Revenue Growth Rate in Digital Customer Service Platform Business (2017-2022)
Figure 49. Salesforce Revenue Growth Rate in Digital Customer Service Platform Business (2017-2022)
Figure 50. Help Scout Revenue Growth Rate in Digital Customer Service Platform Business (2017-2022)
Figure 51. GoDaddy Revenue Growth Rate in Digital Customer Service Platform Business (2017-2022)
Figure 52. Kustomer Revenue Growth Rate in Digital Customer Service Platform Business (2017-2022)
Figure 53. Gorgias Revenue Growth Rate in Digital Customer Service Platform Business (2017-2022)
Figure 54. Wix Revenue Growth Rate in Digital Customer Service Platform Business (2017-2022)
Figure 55. Helpshift Revenue Growth Rate in Digital Customer Service Platform Business (2017-2022)
Figure 56. Saas Labs Revenue Growth Rate in Digital Customer Service Platform Business (2017-2022)
Figure 57. Sprinklr Revenue Growth Rate in Digital Customer Service Platform Business (2017-2022)
Figure 58. Richpanel Revenue Growth Rate in Digital Customer Service Platform Business (2017-2022)
Figure 59. Crisp Revenue Growth Rate in Digital Customer Service Platform Business (2017-2022)
Figure 60. LiveHelpNow Revenue Growth Rate in Digital Customer Service Platform Business (2017-2022)
Figure 61. RingCentral Revenue Growth Rate in Digital Customer Service Platform Business (2017-2022)
Figure 62. HappyFox Revenue Growth Rate in Digital Customer Service Platform Business (2017-2022)
Figure 63. Zowie.ai Revenue Growth Rate in Digital Customer Service Platform Business (2017-2022)
Figure 64. ProProfs Revenue Growth Rate in Digital Customer Service Platform Business (2017-2022)
Figure 65. Acquire Revenue Growth Rate in Digital Customer Service Platform Business (2017-2022)
Figure 66. Glia Revenue Growth Rate in Digital Customer Service Platform Business (2017-2022)
Figure 67. ServiceNow Revenue Growth Rate in Digital Customer Service Platform Business (2017-2022)
Figure 68. Oracle Revenue Growth Rate in Digital Customer Service Platform Business (2017-2022)
Figure 69. ESW Capital Revenue Growth Rate in Digital Customer Service Platform Business (2017-2022)
Figure 70. Deskpro Revenue Growth Rate in Digital Customer Service Platform Business (2017-2022)
Figure 71. UseResponse Revenue Growth Rate in Digital Customer Service Platform Business (2017-2022)
Figure 72. Bottom-up and Top-down Approaches for This Report
Figure 73. Data Triangulation
Figure 74. Key Executives Interviewed
Published By : QY Research
Why ‘The Market Reports’
In Business:
Pre Sales Support:
Post Sales Support:
Turn Around Time:
Clients Served:
Clients Assisted:
Client Types:
Payment:
- Accept global payments [Credit Card / PayPal / Wire Transfer]
- Accept local payments in South Korea, Germany, China and India [Can pay in local currency]
Latest IT & Electronics Market Reports
Payments Accepted From
Connect with us at
Complete Secure Website
