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Global Ecommerce CRM Software Market Research Report 2024
Synopsis
The global Ecommerce CRM Software market was valued at US$ million in 2023 and is anticipated to reach US$ million by 2030, witnessing a CAGR of % during the forecast period 2024-2030.
According to International Telecommunication Union (ITU), the global Internet users (online population) were more than 5 billion. And the number of online shoppers was also increasing. In 2022, the global e-commerce market penetration rate increased to 19.7%, and the e-commerce market reached $5.5 trillion. At the same time, the Asian e-commerce market ranked at the top of the revenue ranking, which has reached $1.8 trillion. According to the National Bureau of Statistics, China was the largest online retail market in 2022, with online retail sales of 13.79 trillion yuan and a year-on-year increase of 4%. Among them, the online retail sales of physical goods were 11.96 trillion yuan, with a year-on-year increase of 6.2%, which accounted for 27.2% of the total retail sales of consumer goods.
This report aims to provide a comprehensive presentation of the global market for Ecommerce CRM Software, with both quantitative and qualitative analysis, to help readers develop business/growth strategies, assess the market competitive situation, analyze their position in the current marketplace, and make informed business decisions regarding Ecommerce CRM Software.
Report Scope
The Ecommerce CRM Software market size, estimations, and forecasts are provided in terms of revenue ($ millions), considering 2023 as the base year, with history and forecast data for the period from 2019 to 2030. This report segments the global Ecommerce CRM Software market comprehensively. Regional market sizes, concerning products by Type, by Application, and by players, are also provided.
For a more in-depth understanding of the market, the report provides profiles of the competitive landscape, key competitors, and their respective market ranks. The report also discusses technological trends and new product developments.
The report will help the Ecommerce CRM Software companies, new entrants, and industry chain related companies in this market with information on the revenues, sales volume, and average price for the overall market and the sub-segments across the different segments, by company, by Type, by Application, and by regions.
Market Segmentation
By Company
HubSpot
amoCRM
Pipedrive
Bitrix24
Salpo
HarmonyPSA
Agile CRM
Thryv
Zendesk
Oracle
Segment by Type
Cloud-based
On-premises
Segment by Application
Small and Medium Enterprises (SMEs)
Large Enterprises
By Region
North America
United States
Canada
Europe
Germany
France
UK
Italy
Russia
Nordic Countries
Rest of Europe
Asia-Pacific
China
Japan
South Korea
Southeast Asia
India
Australia
Rest of Asia
Latin America
Mexico
Brazil
Rest of Latin America
Middle East & Africa
Turkey
Saudi Arabia
UAE
Rest of MEA
Chapter Outline
Chapter 1: Introduces the report scope of the report, executive summary of different market segments (by Type, by Application, etc), including the market size of each market segment, future development potential, and so on. It offers a high-level view of the current state of the market and its likely evolution in the short to mid-term, and long term.
Chapter 2: Introduces executive summary of global market size, regional market size, this section also introduces the market dynamics, latest developments of the market, the driving factors and restrictive factors of the market, the challenges and risks faced by companies in the industry, and the analysis of relevant policies in the industry.
Chapter 3: Detailed analysis of Ecommerce CRM Software companies’ competitive landscape, revenue market share, latest development plan, merger, and acquisition information, etc.
Chapter 4: Provides the analysis of various market segments by Type, covering the market size and development potential of each market segment, to help readers find the blue ocean market in different market segments.
Chapter 5: Provides the analysis of various market segments by Application, covering the market size and development potential of each market segment, to help readers find the blue ocean market in different downstream markets.
Chapter 6, 7, 8, 9, 10: North America, Europe, Asia Pacific, Latin America, Middle East and Africa segment by country. It provides a quantitative analysis of the market size and development potential of each region and its main countries and introduces the market development, future development prospects, market space, and capacity of each country in the world.
Chapter 11: Provides profiles of key players, introducing the basic situation of the main companies in the market in detail, including product sales, revenue, price, gross margin, product introduction, recent development, etc.
Chapter 12: The main points and conclusions of the report.
The global Ecommerce CRM Software market was valued at US$ million in 2023 and is anticipated to reach US$ million by 2030, witnessing a CAGR of % during the forecast period 2024-2030.
According to International Telecommunication Union (ITU), the global Internet users (online population) were more than 5 billion. And the number of online shoppers was also increasing. In 2022, the global e-commerce market penetration rate increased to 19.7%, and the e-commerce market reached $5.5 trillion. At the same time, the Asian e-commerce market ranked at the top of the revenue ranking, which has reached $1.8 trillion. According to the National Bureau of Statistics, China was the largest online retail market in 2022, with online retail sales of 13.79 trillion yuan and a year-on-year increase of 4%. Among them, the online retail sales of physical goods were 11.96 trillion yuan, with a year-on-year increase of 6.2%, which accounted for 27.2% of the total retail sales of consumer goods.
This report aims to provide a comprehensive presentation of the global market for Ecommerce CRM Software, with both quantitative and qualitative analysis, to help readers develop business/growth strategies, assess the market competitive situation, analyze their position in the current marketplace, and make informed business decisions regarding Ecommerce CRM Software.
Report Scope
The Ecommerce CRM Software market size, estimations, and forecasts are provided in terms of revenue ($ millions), considering 2023 as the base year, with history and forecast data for the period from 2019 to 2030. This report segments the global Ecommerce CRM Software market comprehensively. Regional market sizes, concerning products by Type, by Application, and by players, are also provided.
For a more in-depth understanding of the market, the report provides profiles of the competitive landscape, key competitors, and their respective market ranks. The report also discusses technological trends and new product developments.
The report will help the Ecommerce CRM Software companies, new entrants, and industry chain related companies in this market with information on the revenues, sales volume, and average price for the overall market and the sub-segments across the different segments, by company, by Type, by Application, and by regions.
Market Segmentation
By Company
HubSpot
amoCRM
Pipedrive
Bitrix24
Salpo
HarmonyPSA
Agile CRM
Thryv
Zendesk
Oracle
Segment by Type
Cloud-based
On-premises
Segment by Application
Small and Medium Enterprises (SMEs)
Large Enterprises
By Region
North America
United States
Canada
Europe
Germany
France
UK
Italy
Russia
Nordic Countries
Rest of Europe
Asia-Pacific
China
Japan
South Korea
Southeast Asia
India
Australia
Rest of Asia
Latin America
Mexico
Brazil
Rest of Latin America
Middle East & Africa
Turkey
Saudi Arabia
UAE
Rest of MEA
Chapter Outline
Chapter 1: Introduces the report scope of the report, executive summary of different market segments (by Type, by Application, etc), including the market size of each market segment, future development potential, and so on. It offers a high-level view of the current state of the market and its likely evolution in the short to mid-term, and long term.
Chapter 2: Introduces executive summary of global market size, regional market size, this section also introduces the market dynamics, latest developments of the market, the driving factors and restrictive factors of the market, the challenges and risks faced by companies in the industry, and the analysis of relevant policies in the industry.
Chapter 3: Detailed analysis of Ecommerce CRM Software companies’ competitive landscape, revenue market share, latest development plan, merger, and acquisition information, etc.
Chapter 4: Provides the analysis of various market segments by Type, covering the market size and development potential of each market segment, to help readers find the blue ocean market in different market segments.
Chapter 5: Provides the analysis of various market segments by Application, covering the market size and development potential of each market segment, to help readers find the blue ocean market in different downstream markets.
Chapter 6, 7, 8, 9, 10: North America, Europe, Asia Pacific, Latin America, Middle East and Africa segment by country. It provides a quantitative analysis of the market size and development potential of each region and its main countries and introduces the market development, future development prospects, market space, and capacity of each country in the world.
Chapter 11: Provides profiles of key players, introducing the basic situation of the main companies in the market in detail, including product sales, revenue, price, gross margin, product introduction, recent development, etc.
Chapter 12: The main points and conclusions of the report.
Index1 Report Overview
1.1 Study Scope
1.2 Market Analysis by Type
1.2.1 Global Ecommerce CRM Software Market Size Growth Rate by Type: 2019 VS 2023 VS 2030
1.2.2 Cloud-based
1.2.3 On-premises
1.3 Market by Application
1.3.1 Global Ecommerce CRM Software Market Growth by Application: 2019 VS 2023 VS 2030
1.3.2 Small and Medium Enterprises (SMEs)
1.3.3 Large Enterprises
1.4 Study Objectives
1.5 Years Considered
1.6 Years Considered
2 Global Growth Trends
2.1 Global Ecommerce CRM Software Market Perspective (2019-2030)
2.2 Ecommerce CRM Software Growth Trends by Region
2.2.1 Global Ecommerce CRM Software Market Size by Region: 2019 VS 2023 VS 2030
2.2.2 Ecommerce CRM Software Historic Market Size by Region (2019-2024)
2.2.3 Ecommerce CRM Software Forecasted Market Size by Region (2025-2030)
2.3 Ecommerce CRM Software Market Dynamics
2.3.1 Ecommerce CRM Software Industry Trends
2.3.2 Ecommerce CRM Software Market Drivers
2.3.3 Ecommerce CRM Software Market Challenges
2.3.4 Ecommerce CRM Software Market Restraints
3 Competition Landscape by Key Players
3.1 Global Top Ecommerce CRM Software Players by Revenue
3.1.1 Global Top Ecommerce CRM Software Players by Revenue (2019-2024)
3.1.2 Global Ecommerce CRM Software Revenue Market Share by Players (2019-2024)
3.2 Global Ecommerce CRM Software Market Share by Company Type (Tier 1, Tier 2, and Tier 3)
3.3 Players Covered: Ranking by Ecommerce CRM Software Revenue
3.4 Global Ecommerce CRM Software Market Concentration Ratio
3.4.1 Global Ecommerce CRM Software Market Concentration Ratio (CR5 and HHI)
3.4.2 Global Top 10 and Top 5 Companies by Ecommerce CRM Software Revenue in 2023
3.5 Ecommerce CRM Software Key Players Head office and Area Served
3.6 Key Players Ecommerce CRM Software Product Solution and Service
3.7 Date of Enter into Ecommerce CRM Software Market
3.8 Mergers & Acquisitions, Expansion Plans
4 Ecommerce CRM Software Breakdown Data by Type
4.1 Global Ecommerce CRM Software Historic Market Size by Type (2019-2024)
4.2 Global Ecommerce CRM Software Forecasted Market Size by Type (2025-2030)
5 Ecommerce CRM Software Breakdown Data by Application
5.1 Global Ecommerce CRM Software Historic Market Size by Application (2019-2024)
5.2 Global Ecommerce CRM Software Forecasted Market Size by Application (2025-2030)
6 North America
6.1 North America Ecommerce CRM Software Market Size (2019-2030)
6.2 North America Ecommerce CRM Software Market Growth Rate by Country: 2019 VS 2023 VS 2030
6.3 North America Ecommerce CRM Software Market Size by Country (2019-2024)
6.4 North America Ecommerce CRM Software Market Size by Country (2025-2030)
6.5 United States
6.6 Canada
7 Europe
7.1 Europe Ecommerce CRM Software Market Size (2019-2030)
7.2 Europe Ecommerce CRM Software Market Growth Rate by Country: 2019 VS 2023 VS 2030
7.3 Europe Ecommerce CRM Software Market Size by Country (2019-2024)
7.4 Europe Ecommerce CRM Software Market Size by Country (2025-2030)
7.5 Germany
7.6 France
7.7 U.K.
7.8 Italy
7.9 Russia
7.10 Nordic Countries
8 Asia-Pacific
8.1 Asia-Pacific Ecommerce CRM Software Market Size (2019-2030)
8.2 Asia-Pacific Ecommerce CRM Software Market Growth Rate by Region: 2019 VS 2023 VS 2030
8.3 Asia-Pacific Ecommerce CRM Software Market Size by Region (2019-2024)
8.4 Asia-Pacific Ecommerce CRM Software Market Size by Region (2025-2030)
8.5 China
8.6 Japan
8.7 South Korea
8.8 Southeast Asia
8.9 India
8.10 Australia
9 Latin America
9.1 Latin America Ecommerce CRM Software Market Size (2019-2030)
9.2 Latin America Ecommerce CRM Software Market Growth Rate by Country: 2019 VS 2023 VS 2030
9.3 Latin America Ecommerce CRM Software Market Size by Country (2019-2024)
9.4 Latin America Ecommerce CRM Software Market Size by Country (2025-2030)
9.5 Mexico
9.6 Brazil
10 Middle East & Africa
10.1 Middle East & Africa Ecommerce CRM Software Market Size (2019-2030)
10.2 Middle East & Africa Ecommerce CRM Software Market Growth Rate by Country: 2019 VS 2023 VS 2030
10.3 Middle East & Africa Ecommerce CRM Software Market Size by Country (2019-2024)
10.4 Middle East & Africa Ecommerce CRM Software Market Size by Country (2025-2030)
10.5 Turkey
10.6 Saudi Arabia
10.7 UAE
11 Key Players Profiles
11.1 HubSpot
11.1.1 HubSpot Company Detail
11.1.2 HubSpot Business Overview
11.1.3 HubSpot Ecommerce CRM Software Introduction
11.1.4 HubSpot Revenue in Ecommerce CRM Software Business (2019-2024)
11.1.5 HubSpot Recent Development
11.2 amoCRM
11.2.1 amoCRM Company Detail
11.2.2 amoCRM Business Overview
11.2.3 amoCRM Ecommerce CRM Software Introduction
11.2.4 amoCRM Revenue in Ecommerce CRM Software Business (2019-2024)
11.2.5 amoCRM Recent Development
11.3 Pipedrive
11.3.1 Pipedrive Company Detail
11.3.2 Pipedrive Business Overview
11.3.3 Pipedrive Ecommerce CRM Software Introduction
11.3.4 Pipedrive Revenue in Ecommerce CRM Software Business (2019-2024)
11.3.5 Pipedrive Recent Development
11.4 Bitrix24
11.4.1 Bitrix24 Company Detail
11.4.2 Bitrix24 Business Overview
11.4.3 Bitrix24 Ecommerce CRM Software Introduction
11.4.4 Bitrix24 Revenue in Ecommerce CRM Software Business (2019-2024)
11.4.5 Bitrix24 Recent Development
11.5 Salpo
11.5.1 Salpo Company Detail
11.5.2 Salpo Business Overview
11.5.3 Salpo Ecommerce CRM Software Introduction
11.5.4 Salpo Revenue in Ecommerce CRM Software Business (2019-2024)
11.5.5 Salpo Recent Development
11.6 HarmonyPSA
11.6.1 HarmonyPSA Company Detail
11.6.2 HarmonyPSA Business Overview
11.6.3 HarmonyPSA Ecommerce CRM Software Introduction
11.6.4 HarmonyPSA Revenue in Ecommerce CRM Software Business (2019-2024)
11.6.5 HarmonyPSA Recent Development
11.7 Agile CRM
11.7.1 Agile CRM Company Detail
11.7.2 Agile CRM Business Overview
11.7.3 Agile CRM Ecommerce CRM Software Introduction
11.7.4 Agile CRM Revenue in Ecommerce CRM Software Business (2019-2024)
11.7.5 Agile CRM Recent Development
11.8 Thryv
11.8.1 Thryv Company Detail
11.8.2 Thryv Business Overview
11.8.3 Thryv Ecommerce CRM Software Introduction
11.8.4 Thryv Revenue in Ecommerce CRM Software Business (2019-2024)
11.8.5 Thryv Recent Development
11.9 Zendesk
11.9.1 Zendesk Company Detail
11.9.2 Zendesk Business Overview
11.9.3 Zendesk Ecommerce CRM Software Introduction
11.9.4 Zendesk Revenue in Ecommerce CRM Software Business (2019-2024)
11.9.5 Zendesk Recent Development
11.10 Oracle
11.10.1 Oracle Company Detail
11.10.2 Oracle Business Overview
11.10.3 Oracle Ecommerce CRM Software Introduction
11.10.4 Oracle Revenue in Ecommerce CRM Software Business (2019-2024)
11.10.5 Oracle Recent Development
12 Analyst's Viewpoints/Conclusions
13 Appendix
13.1 Research Methodology
13.1.1 Methodology/Research Approach
13.1.2 Data Source
13.2 Disclaimer
13.3 Author Details
Published By : QY Research
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