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Synopsis
Guest Messaging Software is a type of software that provides hotels and other hospitality businesses with a platform to communicate with their guests via text messages, emails, social media, or other channels. Guest Messaging Software aims to improve the guest experience and satisfaction by offering personalized and timely interactions, such as confirmations, reminders, check-ins, requests, feedback, and promotions.
The global Guest Messaging Software market was valued at US$ 89 million in 2023 and is anticipated to reach US$ 148.2 million by 2030, witnessing a CAGR of 7.5% during the forecast period 2024-2030.
The industry trend of Guest Messaging Software is driven by the changing consumer behavior and expectations, the increasing competition and innovation in the market, and the advancement of technology and digitalization. Some of the key trends are:
Artificial Intelligence (AI): AI is a technology that enables machines to perform tasks that require human intelligence, such as reasoning, learning, decision making, and natural language processing. AI can help improve the quality and efficiency of guest messaging by automating tasks, providing insights, enhancing security, and personalizing experiences.
Omnichannel Communication: Omnichannel communication is a strategy that provides a seamless and consistent guest experience across multiple channels and platforms. Omnichannel communication allows hotels to reach their guests through their preferred mode of communication, such as text messages, emails, social media, or voice calls.
Mobile Applications: Mobile applications are software programs that run on mobile devices such as smartphones and tablets. Mobile applications can help increase the convenience and engagement of guest messaging by allowing guests to access information and services anytime and anywhere.
Data Analytics: Data analytics is the process of collecting, analyzing, and interpreting data to generate insights and support decision making. Data analytics can help optimize the performance and outcomes of guest messaging by providing actionable information, identifying trends and patterns, measuring impact, and predicting future scenarios.
This report aims to provide a comprehensive presentation of the global market for Guest Messaging Software, with both quantitative and qualitative analysis, to help readers develop business/growth strategies, assess the market competitive situation, analyze their position in the current marketplace, and make informed business decisions regarding Guest Messaging Software.
Report Scope
The Guest Messaging Software market size, estimations, and forecasts are provided in terms of revenue ($ millions), considering 2023 as the base year, with history and forecast data for the period from 2019 to 2030. This report segments the global Guest Messaging Software market comprehensively. Regional market sizes, concerning products by Type, by Application, and by players, are also provided.
For a more in-depth understanding of the market, the report provides profiles of the competitive landscape, key competitors, and their respective market ranks. The report also discusses technological trends and new product developments.
The report will help the Guest Messaging Software companies, new entrants, and industry chain related companies in this market with information on the revenues, sales volume, and average price for the overall market and the sub-segments across the different segments, by company, by Type, by Application, and by regions.
Market Segmentation
By Company
- Zingle
- TrustYou
- ALICE
- Guestext
- Trumpia
- Glad to Have You
- Helix by MicroMetrics
- Kipsu
- Zuzapp
- HelloShift
Segment by Type
- Cloud Based
- Web Based
Segment by Application
- Large Enterprises
- SMEs
By Region
- North America (United States, Canada)
- Europe (Germany, France, U.K., Italy, Russia)
- Asia-Pacific (China, Japan, South Korea, India, Australia, China Taiwan, Indonesia, Thailand, Malaysia)
- Latin America (Mexico, Brazil, Argentina)
- Middle East & Africa (Turkey, Saudi Arabia, UAE)
Chapter Outline
Chapter 1: Introduces the report scope of the report, executive summary of different market segments (by Type, by Application, etc), including the market size of each market segment, future development potential, and so on. It offers a high-level view of the current state of the market and its likely evolution in the short to mid-term, and long term.
Chapter 2: Introduces executive summary of global market size, regional market size, this section also introduces the market dynamics, latest developments of the market, the driving factors and restrictive factors of the market, the challenges and risks faced by companies in the industry, and the analysis of relevant policies in the industry.
Chapter 3: Detailed analysis of Guest Messaging Software companies’ competitive landscape, revenue market share, latest development plan, merger, and acquisition information, etc.
Chapter 4: Provides the analysis of various market segments by Type, covering the market size and development potential of each market segment, to help readers find the blue ocean market in different market segments.
Chapter 5: Provides the analysis of various market segments by Application, covering the market size and development potential of each market segment, to help readers find the blue ocean market in different downstream markets.
Chapter 6, 7, 8, 9, 10: North America, Europe, Asia Pacific, Latin America, Middle East and Africa segment by country. It provides a quantitative analysis of the market size and development potential of each region and its main countries and introduces the market development, future development prospects, market space, and capacity of each country in the world.
Chapter 11: Provides profiles of key players, introducing the basic situation of the main companies in the market in detail, including product sales, revenue, price, gross margin, product introduction, recent development, etc.
Chapter 12: The main points and conclusions of the report.
Index
1 Report Overview
1.1 Study Scope
1.2 Market Analysis by Type
1.2.1 Global Guest Messaging Software Market Size Growth Rate by Type: 2019 VS 2023 VS 2030
1.2.2 Cloud Based
1.2.3 Web Based
1.3 Market by Application
1.3.1 Global Guest Messaging Software Market Growth by Application: 2019 VS 2023 VS 2030
1.3.2 Large Enterprises
1.3.3 SMEs
1.4 Study Objectives
1.5 Years Considered
1.6 Years Considered
2 Global Growth Trends
2.1 Global Guest Messaging Software Market Perspective (2019-2030)
2.2 Guest Messaging Software Growth Trends by Region
2.2.1 Global Guest Messaging Software Market Size by Region: 2019 VS 2023 VS 2030
2.2.2 Guest Messaging Software Historic Market Size by Region (2019-2024)
2.2.3 Guest Messaging Software Forecasted Market Size by Region (2025-2030)
2.3 Guest Messaging Software Market Dynamics
2.3.1 Guest Messaging Software Industry Trends
2.3.2 Guest Messaging Software Market Drivers
2.3.3 Guest Messaging Software Market Challenges
2.3.4 Guest Messaging Software Market Restraints
3 Competition Landscape by Key Players
3.1 Global Top Guest Messaging Software Players by Revenue
3.1.1 Global Top Guest Messaging Software Players by Revenue (2019-2024)
3.1.2 Global Guest Messaging Software Revenue Market Share by Players (2019-2024)
3.2 Global Guest Messaging Software Market Share by Company Type (Tier 1, Tier 2, and Tier 3)
3.3 Players Covered: Ranking by Guest Messaging Software Revenue
3.4 Global Guest Messaging Software Market Concentration Ratio
3.4.1 Global Guest Messaging Software Market Concentration Ratio (CR5 and HHI)
3.4.2 Global Top 10 and Top 5 Companies by Guest Messaging Software Revenue in 2023
3.5 Guest Messaging Software Key Players Head office and Area Served
3.6 Key Players Guest Messaging Software Product Solution and Service
3.7 Date of Enter into Guest Messaging Software Market
3.8 Mergers & Acquisitions, Expansion Plans
4 Guest Messaging Software Breakdown Data by Type
4.1 Global Guest Messaging Software Historic Market Size by Type (2019-2024)
4.2 Global Guest Messaging Software Forecasted Market Size by Type (2025-2030)
5 Guest Messaging Software Breakdown Data by Application
5.1 Global Guest Messaging Software Historic Market Size by Application (2019-2024)
5.2 Global Guest Messaging Software Forecasted Market Size by Application (2025-2030)
6 North America
6.1 North America Guest Messaging Software Market Size (2019-2030)
6.2 North America Guest Messaging Software Market Growth Rate by Country: 2019 VS 2023 VS 2030
6.3 North America Guest Messaging Software Market Size by Country (2019-2024)
6.4 North America Guest Messaging Software Market Size by Country (2025-2030)
6.5 United States
6.6 Canada
7 Europe
7.1 Europe Guest Messaging Software Market Size (2019-2030)
7.2 Europe Guest Messaging Software Market Growth Rate by Country: 2019 VS 2023 VS 2030
7.3 Europe Guest Messaging Software Market Size by Country (2019-2024)
7.4 Europe Guest Messaging Software Market Size by Country (2025-2030)
7.5 Germany
7.6 France
7.7 U.K.
7.8 Italy
7.9 Russia
7.10 Nordic Countries
8 Asia-Pacific
8.1 Asia-Pacific Guest Messaging Software Market Size (2019-2030)
8.2 Asia-Pacific Guest Messaging Software Market Growth Rate by Region: 2019 VS 2023 VS 2030
8.3 Asia-Pacific Guest Messaging Software Market Size by Region (2019-2024)
8.4 Asia-Pacific Guest Messaging Software Market Size by Region (2025-2030)
8.5 China
8.6 Japan
8.7 South Korea
8.8 Southeast Asia
8.9 India
8.10 Australia
9 Latin America
9.1 Latin America Guest Messaging Software Market Size (2019-2030)
9.2 Latin America Guest Messaging Software Market Growth Rate by Country: 2019 VS 2023 VS 2030
9.3 Latin America Guest Messaging Software Market Size by Country (2019-2024)
9.4 Latin America Guest Messaging Software Market Size by Country (2025-2030)
9.5 Mexico
9.6 Brazil
10 Middle East & Africa
10.1 Middle East & Africa Guest Messaging Software Market Size (2019-2030)
10.2 Middle East & Africa Guest Messaging Software Market Growth Rate by Country: 2019 VS 2023 VS 2030
10.3 Middle East & Africa Guest Messaging Software Market Size by Country (2019-2024)
10.4 Middle East & Africa Guest Messaging Software Market Size by Country (2025-2030)
10.5 Turkey
10.6 Saudi Arabia
10.7 UAE
11 Key Players Profiles
11.1 Zingle
11.1.1 Zingle Company Detail
11.1.2 Zingle Business Overview
11.1.3 Zingle Guest Messaging Software Introduction
11.1.4 Zingle Revenue in Guest Messaging Software Business (2019-2024)
11.1.5 Zingle Recent Development
11.2 TrustYou
11.2.1 TrustYou Company Detail
11.2.2 TrustYou Business Overview
11.2.3 TrustYou Guest Messaging Software Introduction
11.2.4 TrustYou Revenue in Guest Messaging Software Business (2019-2024)
11.2.5 TrustYou Recent Development
11.3 ALICE
11.3.1 ALICE Company Detail
11.3.2 ALICE Business Overview
11.3.3 ALICE Guest Messaging Software Introduction
11.3.4 ALICE Revenue in Guest Messaging Software Business (2019-2024)
11.3.5 ALICE Recent Development
11.4 Guestext
11.4.1 Guestext Company Detail
11.4.2 Guestext Business Overview
11.4.3 Guestext Guest Messaging Software Introduction
11.4.4 Guestext Revenue in Guest Messaging Software Business (2019-2024)
11.4.5 Guestext Recent Development
11.5 Trumpia
11.5.1 Trumpia Company Detail
11.5.2 Trumpia Business Overview
11.5.3 Trumpia Guest Messaging Software Introduction
11.5.4 Trumpia Revenue in Guest Messaging Software Business (2019-2024)
11.5.5 Trumpia Recent Development
11.6 Glad to Have You
11.6.1 Glad to Have You Company Detail
11.6.2 Glad to Have You Business Overview
11.6.3 Glad to Have You Guest Messaging Software Introduction
11.6.4 Glad to Have You Revenue in Guest Messaging Software Business (2019-2024)
11.6.5 Glad to Have You Recent Development
11.7 Helix by MicroMetrics
11.7.1 Helix by MicroMetrics Company Detail
11.7.2 Helix by MicroMetrics Business Overview
11.7.3 Helix by MicroMetrics Guest Messaging Software Introduction
11.7.4 Helix by MicroMetrics Revenue in Guest Messaging Software Business (2019-2024)
11.7.5 Helix by MicroMetrics Recent Development
11.8 Kipsu
11.8.1 Kipsu Company Detail
11.8.2 Kipsu Business Overview
11.8.3 Kipsu Guest Messaging Software Introduction
11.8.4 Kipsu Revenue in Guest Messaging Software Business (2019-2024)
11.8.5 Kipsu Recent Development
11.9 Zuzapp
11.9.1 Zuzapp Company Detail
11.9.2 Zuzapp Business Overview
11.9.3 Zuzapp Guest Messaging Software Introduction
11.9.4 Zuzapp Revenue in Guest Messaging Software Business (2019-2024)
11.9.5 Zuzapp Recent Development
11.10 HelloShift
11.10.1 HelloShift Company Detail
11.10.2 HelloShift Business Overview
11.10.3 HelloShift Guest Messaging Software Introduction
11.10.4 HelloShift Revenue in Guest Messaging Software Business (2019-2024)
11.10.5 HelloShift Recent Development
12 Analyst's Viewpoints/Conclusions
13 Appendix
13.1 Research Methodology
13.1.1 Methodology/Research Approach
13.1.2 Data Source
13.2 Disclaimer
13.3 Author Details
Published By : QY Research
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