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Global Healthcare CRM and Contact Centre Systems Market Research Report 2024
Synopsis
Healthcare CRM, also known as Healthcare Relationship Management, is a broadly used term for a Customer relationship management system, or CRM, used inhealthcare. A contact center system is a computer-based system that provides call and contact routing for high-volume telephony transactions, with specialist answering “agent” stations and a sophisticated real-time contact management system.
The global Healthcare CRM and Contact Centre Systems market was valued at US$ million in 2023 and is anticipated to reach US$ million by 2030, witnessing a CAGR of % during the forecast period 2024-2030.
According to our research, the global market for medical devices is estimated at US$ 603 billion in the year 2023, and will be growing at a CAGR of 5% during next six years. The global healthcare spending contributes to occupy 10% of the global GDP and is continuously rising in recent years due to the increasing health needs of the aging population, the growing prevalence of chronic and infectious diseases and the expansion of emerging markets. The medical devices market plays a significant role in the healthcare industry. The market is driven by several factors, including the increasing demand for advanced healthcare services globally, advancements in medical technology, growing geriatric population, rising healthcare expenditure, and increasing awareness about early disease diagnosis and treatment.
This report aims to provide a comprehensive presentation of the global market for Healthcare CRM and Contact Centre Systems, with both quantitative and qualitative analysis, to help readers develop business/growth strategies, assess the market competitive situation, analyze their position in the current marketplace, and make informed business decisions regarding Healthcare CRM and Contact Centre Systems.
Report Scope
The Healthcare CRM and Contact Centre Systems market size, estimations, and forecasts are provided in terms of revenue ($ millions), considering 2023 as the base year, with history and forecast data for the period from 2019 to 2030. This report segments the global Healthcare CRM and Contact Centre Systems market comprehensively. Regional market sizes, concerning products by Type, by Application, and by players, are also provided.
For a more in-depth understanding of the market, the report provides profiles of the competitive landscape, key competitors, and their respective market ranks. The report also discusses technological trends and new product developments.
The report will help the Healthcare CRM and Contact Centre Systems companies, new entrants, and industry chain related companies in this market with information on the revenues, sales volume, and average price for the overall market and the sub-segments across the different segments, by company, by Type, by Application, and by regions.
Market Segmentation
By Company
Oracle
Salesforce
Pipedrive
Samanage
TeamSupport
HubSpot
Evariant
tuOtempO
Five9 Cloud Contact Center
Freshdesk
Healthgrades
MarketWare Systems
Segment by Type
Contact with Original Organisation
Contact with Referring Organisation
Segment by Application
Hospital
Clinic
By Region
North America
United States
Canada
Europe
Germany
France
UK
Italy
Russia
Nordic Countries
Rest of Europe
Asia-Pacific
China
Japan
South Korea
Southeast Asia
India
Australia
Rest of Asia
Latin America
Mexico
Brazil
Rest of Latin America
Middle East & Africa
Turkey
Saudi Arabia
UAE
Rest of MEA
Chapter Outline
Chapter 1: Introduces the report scope of the report, executive summary of different market segments (by Type, by Application, etc), including the market size of each market segment, future development potential, and so on. It offers a high-level view of the current state of the market and its likely evolution in the short to mid-term, and long term.
Chapter 2: Introduces executive summary of global market size, regional market size, this section also introduces the market dynamics, latest developments of the market, the driving factors and restrictive factors of the market, the challenges and risks faced by companies in the industry, and the analysis of relevant policies in the industry.
Chapter 3: Detailed analysis of Healthcare CRM and Contact Centre Systems companies’ competitive landscape, revenue market share, latest development plan, merger, and acquisition information, etc.
Chapter 4: Provides the analysis of various market segments by Type, covering the market size and development potential of each market segment, to help readers find the blue ocean market in different market segments.
Chapter 5: Provides the analysis of various market segments by Application, covering the market size and development potential of each market segment, to help readers find the blue ocean market in different downstream markets.
Chapter 6, 7, 8, 9, 10: North America, Europe, Asia Pacific, Latin America, Middle East and Africa segment by country. It provides a quantitative analysis of the market size and development potential of each region and its main countries and introduces the market development, future development prospects, market space, and capacity of each country in the world.
Chapter 11: Provides profiles of key players, introducing the basic situation of the main companies in the market in detail, including product sales, revenue, price, gross margin, product introduction, recent development, etc.
Chapter 12: The main points and conclusions of the report.
Healthcare CRM, also known as Healthcare Relationship Management, is a broadly used term for a Customer relationship management system, or CRM, used inhealthcare. A contact center system is a computer-based system that provides call and contact routing for high-volume telephony transactions, with specialist answering “agent” stations and a sophisticated real-time contact management system.
The global Healthcare CRM and Contact Centre Systems market was valued at US$ million in 2023 and is anticipated to reach US$ million by 2030, witnessing a CAGR of % during the forecast period 2024-2030.
According to our research, the global market for medical devices is estimated at US$ 603 billion in the year 2023, and will be growing at a CAGR of 5% during next six years. The global healthcare spending contributes to occupy 10% of the global GDP and is continuously rising in recent years due to the increasing health needs of the aging population, the growing prevalence of chronic and infectious diseases and the expansion of emerging markets. The medical devices market plays a significant role in the healthcare industry. The market is driven by several factors, including the increasing demand for advanced healthcare services globally, advancements in medical technology, growing geriatric population, rising healthcare expenditure, and increasing awareness about early disease diagnosis and treatment.
This report aims to provide a comprehensive presentation of the global market for Healthcare CRM and Contact Centre Systems, with both quantitative and qualitative analysis, to help readers develop business/growth strategies, assess the market competitive situation, analyze their position in the current marketplace, and make informed business decisions regarding Healthcare CRM and Contact Centre Systems.
Report Scope
The Healthcare CRM and Contact Centre Systems market size, estimations, and forecasts are provided in terms of revenue ($ millions), considering 2023 as the base year, with history and forecast data for the period from 2019 to 2030. This report segments the global Healthcare CRM and Contact Centre Systems market comprehensively. Regional market sizes, concerning products by Type, by Application, and by players, are also provided.
For a more in-depth understanding of the market, the report provides profiles of the competitive landscape, key competitors, and their respective market ranks. The report also discusses technological trends and new product developments.
The report will help the Healthcare CRM and Contact Centre Systems companies, new entrants, and industry chain related companies in this market with information on the revenues, sales volume, and average price for the overall market and the sub-segments across the different segments, by company, by Type, by Application, and by regions.
Market Segmentation
By Company
Oracle
Salesforce
Pipedrive
Samanage
TeamSupport
HubSpot
Evariant
tuOtempO
Five9 Cloud Contact Center
Freshdesk
Healthgrades
MarketWare Systems
Segment by Type
Contact with Original Organisation
Contact with Referring Organisation
Segment by Application
Hospital
Clinic
By Region
North America
United States
Canada
Europe
Germany
France
UK
Italy
Russia
Nordic Countries
Rest of Europe
Asia-Pacific
China
Japan
South Korea
Southeast Asia
India
Australia
Rest of Asia
Latin America
Mexico
Brazil
Rest of Latin America
Middle East & Africa
Turkey
Saudi Arabia
UAE
Rest of MEA
Chapter Outline
Chapter 1: Introduces the report scope of the report, executive summary of different market segments (by Type, by Application, etc), including the market size of each market segment, future development potential, and so on. It offers a high-level view of the current state of the market and its likely evolution in the short to mid-term, and long term.
Chapter 2: Introduces executive summary of global market size, regional market size, this section also introduces the market dynamics, latest developments of the market, the driving factors and restrictive factors of the market, the challenges and risks faced by companies in the industry, and the analysis of relevant policies in the industry.
Chapter 3: Detailed analysis of Healthcare CRM and Contact Centre Systems companies’ competitive landscape, revenue market share, latest development plan, merger, and acquisition information, etc.
Chapter 4: Provides the analysis of various market segments by Type, covering the market size and development potential of each market segment, to help readers find the blue ocean market in different market segments.
Chapter 5: Provides the analysis of various market segments by Application, covering the market size and development potential of each market segment, to help readers find the blue ocean market in different downstream markets.
Chapter 6, 7, 8, 9, 10: North America, Europe, Asia Pacific, Latin America, Middle East and Africa segment by country. It provides a quantitative analysis of the market size and development potential of each region and its main countries and introduces the market development, future development prospects, market space, and capacity of each country in the world.
Chapter 11: Provides profiles of key players, introducing the basic situation of the main companies in the market in detail, including product sales, revenue, price, gross margin, product introduction, recent development, etc.
Chapter 12: The main points and conclusions of the report.
Index1 Report Overview
1.1 Study Scope
1.2 Market Analysis by Type
1.2.1 Global Healthcare CRM and Contact Centre Systems Market Size Growth Rate by Type: 2019 VS 2023 VS 2030
1.2.2 Contact with Original Organisation
1.2.3 Contact with Referring Organisation
1.3 Market by Application
1.3.1 Global Healthcare CRM and Contact Centre Systems Market Growth by Application: 2019 VS 2023 VS 2030
1.3.2 Hospital
1.3.3 Clinic
1.4 Study Objectives
1.5 Years Considered
1.6 Years Considered
2 Global Growth Trends
2.1 Global Healthcare CRM and Contact Centre Systems Market Perspective (2019-2030)
2.2 Healthcare CRM and Contact Centre Systems Growth Trends by Region
2.2.1 Global Healthcare CRM and Contact Centre Systems Market Size by Region: 2019 VS 2023 VS 2030
2.2.2 Healthcare CRM and Contact Centre Systems Historic Market Size by Region (2019-2024)
2.2.3 Healthcare CRM and Contact Centre Systems Forecasted Market Size by Region (2025-2030)
2.3 Healthcare CRM and Contact Centre Systems Market Dynamics
2.3.1 Healthcare CRM and Contact Centre Systems Industry Trends
2.3.2 Healthcare CRM and Contact Centre Systems Market Drivers
2.3.3 Healthcare CRM and Contact Centre Systems Market Challenges
2.3.4 Healthcare CRM and Contact Centre Systems Market Restraints
3 Competition Landscape by Key Players
3.1 Global Top Healthcare CRM and Contact Centre Systems Players by Revenue
3.1.1 Global Top Healthcare CRM and Contact Centre Systems Players by Revenue (2019-2024)
3.1.2 Global Healthcare CRM and Contact Centre Systems Revenue Market Share by Players (2019-2024)
3.2 Global Healthcare CRM and Contact Centre Systems Market Share by Company Type (Tier 1, Tier 2, and Tier 3)
3.3 Players Covered: Ranking by Healthcare CRM and Contact Centre Systems Revenue
3.4 Global Healthcare CRM and Contact Centre Systems Market Concentration Ratio
3.4.1 Global Healthcare CRM and Contact Centre Systems Market Concentration Ratio (CR5 and HHI)
3.4.2 Global Top 10 and Top 5 Companies by Healthcare CRM and Contact Centre Systems Revenue in 2023
3.5 Healthcare CRM and Contact Centre Systems Key Players Head office and Area Served
3.6 Key Players Healthcare CRM and Contact Centre Systems Product Solution and Service
3.7 Date of Enter into Healthcare CRM and Contact Centre Systems Market
3.8 Mergers & Acquisitions, Expansion Plans
4 Healthcare CRM and Contact Centre Systems Breakdown Data by Type
4.1 Global Healthcare CRM and Contact Centre Systems Historic Market Size by Type (2019-2024)
4.2 Global Healthcare CRM and Contact Centre Systems Forecasted Market Size by Type (2025-2030)
5 Healthcare CRM and Contact Centre Systems Breakdown Data by Application
5.1 Global Healthcare CRM and Contact Centre Systems Historic Market Size by Application (2019-2024)
5.2 Global Healthcare CRM and Contact Centre Systems Forecasted Market Size by Application (2025-2030)
6 North America
6.1 North America Healthcare CRM and Contact Centre Systems Market Size (2019-2030)
6.2 North America Healthcare CRM and Contact Centre Systems Market Growth Rate by Country: 2019 VS 2023 VS 2030
6.3 North America Healthcare CRM and Contact Centre Systems Market Size by Country (2019-2024)
6.4 North America Healthcare CRM and Contact Centre Systems Market Size by Country (2025-2030)
6.5 United States
6.6 Canada
7 Europe
7.1 Europe Healthcare CRM and Contact Centre Systems Market Size (2019-2030)
7.2 Europe Healthcare CRM and Contact Centre Systems Market Growth Rate by Country: 2019 VS 2023 VS 2030
7.3 Europe Healthcare CRM and Contact Centre Systems Market Size by Country (2019-2024)
7.4 Europe Healthcare CRM and Contact Centre Systems Market Size by Country (2025-2030)
7.5 Germany
7.6 France
7.7 U.K.
7.8 Italy
7.9 Russia
7.10 Nordic Countries
8 Asia-Pacific
8.1 Asia-Pacific Healthcare CRM and Contact Centre Systems Market Size (2019-2030)
8.2 Asia-Pacific Healthcare CRM and Contact Centre Systems Market Growth Rate by Region: 2019 VS 2023 VS 2030
8.3 Asia-Pacific Healthcare CRM and Contact Centre Systems Market Size by Region (2019-2024)
8.4 Asia-Pacific Healthcare CRM and Contact Centre Systems Market Size by Region (2025-2030)
8.5 China
8.6 Japan
8.7 South Korea
8.8 Southeast Asia
8.9 India
8.10 Australia
9 Latin America
9.1 Latin America Healthcare CRM and Contact Centre Systems Market Size (2019-2030)
9.2 Latin America Healthcare CRM and Contact Centre Systems Market Growth Rate by Country: 2019 VS 2023 VS 2030
9.3 Latin America Healthcare CRM and Contact Centre Systems Market Size by Country (2019-2024)
9.4 Latin America Healthcare CRM and Contact Centre Systems Market Size by Country (2025-2030)
9.5 Mexico
9.6 Brazil
10 Middle East & Africa
10.1 Middle East & Africa Healthcare CRM and Contact Centre Systems Market Size (2019-2030)
10.2 Middle East & Africa Healthcare CRM and Contact Centre Systems Market Growth Rate by Country: 2019 VS 2023 VS 2030
10.3 Middle East & Africa Healthcare CRM and Contact Centre Systems Market Size by Country (2019-2024)
10.4 Middle East & Africa Healthcare CRM and Contact Centre Systems Market Size by Country (2025-2030)
10.5 Turkey
10.6 Saudi Arabia
10.7 UAE
11 Key Players Profiles
11.1 Oracle
11.1.1 Oracle Company Detail
11.1.2 Oracle Business Overview
11.1.3 Oracle Healthcare CRM and Contact Centre Systems Introduction
11.1.4 Oracle Revenue in Healthcare CRM and Contact Centre Systems Business (2019-2024)
11.1.5 Oracle Recent Development
11.2 Salesforce
11.2.1 Salesforce Company Detail
11.2.2 Salesforce Business Overview
11.2.3 Salesforce Healthcare CRM and Contact Centre Systems Introduction
11.2.4 Salesforce Revenue in Healthcare CRM and Contact Centre Systems Business (2019-2024)
11.2.5 Salesforce Recent Development
11.3 Pipedrive
11.3.1 Pipedrive Company Detail
11.3.2 Pipedrive Business Overview
11.3.3 Pipedrive Healthcare CRM and Contact Centre Systems Introduction
11.3.4 Pipedrive Revenue in Healthcare CRM and Contact Centre Systems Business (2019-2024)
11.3.5 Pipedrive Recent Development
11.4 Samanage
11.4.1 Samanage Company Detail
11.4.2 Samanage Business Overview
11.4.3 Samanage Healthcare CRM and Contact Centre Systems Introduction
11.4.4 Samanage Revenue in Healthcare CRM and Contact Centre Systems Business (2019-2024)
11.4.5 Samanage Recent Development
11.5 TeamSupport
11.5.1 TeamSupport Company Detail
11.5.2 TeamSupport Business Overview
11.5.3 TeamSupport Healthcare CRM and Contact Centre Systems Introduction
11.5.4 TeamSupport Revenue in Healthcare CRM and Contact Centre Systems Business (2019-2024)
11.5.5 TeamSupport Recent Development
11.6 HubSpot
11.6.1 HubSpot Company Detail
11.6.2 HubSpot Business Overview
11.6.3 HubSpot Healthcare CRM and Contact Centre Systems Introduction
11.6.4 HubSpot Revenue in Healthcare CRM and Contact Centre Systems Business (2019-2024)
11.6.5 HubSpot Recent Development
11.7 Evariant
11.7.1 Evariant Company Detail
11.7.2 Evariant Business Overview
11.7.3 Evariant Healthcare CRM and Contact Centre Systems Introduction
11.7.4 Evariant Revenue in Healthcare CRM and Contact Centre Systems Business (2019-2024)
11.7.5 Evariant Recent Development
11.8 tuOtempO
11.8.1 tuOtempO Company Detail
11.8.2 tuOtempO Business Overview
11.8.3 tuOtempO Healthcare CRM and Contact Centre Systems Introduction
11.8.4 tuOtempO Revenue in Healthcare CRM and Contact Centre Systems Business (2019-2024)
11.8.5 tuOtempO Recent Development
11.9 Five9 Cloud Contact Center
11.9.1 Five9 Cloud Contact Center Company Detail
11.9.2 Five9 Cloud Contact Center Business Overview
11.9.3 Five9 Cloud Contact Center Healthcare CRM and Contact Centre Systems Introduction
11.9.4 Five9 Cloud Contact Center Revenue in Healthcare CRM and Contact Centre Systems Business (2019-2024)
11.9.5 Five9 Cloud Contact Center Recent Development
11.10 Freshdesk
11.10.1 Freshdesk Company Detail
11.10.2 Freshdesk Business Overview
11.10.3 Freshdesk Healthcare CRM and Contact Centre Systems Introduction
11.10.4 Freshdesk Revenue in Healthcare CRM and Contact Centre Systems Business (2019-2024)
11.10.5 Freshdesk Recent Development
11.11 Healthgrades
11.11.1 Healthgrades Company Detail
11.11.2 Healthgrades Business Overview
11.11.3 Healthgrades Healthcare CRM and Contact Centre Systems Introduction
11.11.4 Healthgrades Revenue in Healthcare CRM and Contact Centre Systems Business (2019-2024)
11.11.5 Healthgrades Recent Development
11.12 MarketWare Systems
11.12.1 MarketWare Systems Company Detail
11.12.2 MarketWare Systems Business Overview
11.12.3 MarketWare Systems Healthcare CRM and Contact Centre Systems Introduction
11.12.4 MarketWare Systems Revenue in Healthcare CRM and Contact Centre Systems Business (2019-2024)
11.12.5 MarketWare Systems Recent Development
12 Analyst's Viewpoints/Conclusions
13 Appendix
13.1 Research Methodology
13.1.1 Methodology/Research Approach
13.1.2 Data Source
13.2 Disclaimer
13.3 Author Details
Published By : QY Research
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