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Global Help Desk Software Market Research Report 2024
Synopsis
Help desk software refers to a computer program that enables customer-care operators to keep track of user requests and deal with other customer-care-related issues. It is what makes customer-care service efficient and enterprising.
Generally, help desk software is part of an umbrella category called the service desk, which includes asset management and IT service management. Oftentimes, the two terms are used interchangeably. Nevertheless, help desk software specifically refers to the system that addresses customer queries.
The global Help Desk Software market was valued at US$ 1069.7 million in 2023 and is anticipated to reach US$ 2127.8 million by 2030, witnessing a CAGR of 10.2% during the forecast period 2024-2030.
The key players of global Help Desk Software market includes SysAid, Klemen Stirn, Zendesk, Salesforce.com, Live Agent (Quality Unit) and so on. In 2019, the top 5 companies accounted for a total market share of about 47%, among which Salesforce.com is in the dominating position, with occupying over 16% of global market.
This report aims to provide a comprehensive presentation of the global market for Help Desk Software, with both quantitative and qualitative analysis, to help readers develop business/growth strategies, assess the market competitive situation, analyze their position in the current marketplace, and make informed business decisions regarding Help Desk Software.
Report Scope
The Help Desk Software market size, estimations, and forecasts are provided in terms of revenue ($ millions), considering 2023 as the base year, with history and forecast data for the period from 2019 to 2030. This report segments the global Help Desk Software market comprehensively. Regional market sizes, concerning products by Type, by End User, and by players, are also provided.
For a more in-depth understanding of the market, the report provides profiles of the competitive landscape, key competitors, and their respective market ranks. The report also discusses technological trends and new product developments.
The report will help the Help Desk Software companies, new entrants, and industry chain related companies in this market with information on the revenues, sales volume, and average price for the overall market and the sub-segments across the different segments, by company, by Type, by End User, and by regions.
Market Segmentation
By Company
SysAid
Klemen Stirn
Zendesk
Salesforce.com
Live Agent (Quality Unit)
01 Communique Laboratory
247NetSystems
Abacus Systems
ActiveCampaign
Advanced Software Products Group
SeamlessDesk
Spiceworks
ZOHO Corporation
LogMeIn
Freshworks
Genesys
Vision Helpdesk
Segment by Type
Cloud Based Help Desk Software
Web Based Help Desk Software
Segment by End User
Large Enterprises
SMEs
By Region
North America
United States
Canada
Europe
Germany
France
UK
Italy
Russia
Nordic Countries
Rest of Europe
Asia-Pacific
China
Japan
South Korea
Southeast Asia
India
Australia
Rest of Asia
Latin America
Mexico
Brazil
Rest of Latin America
Middle East & Africa
Turkey
Saudi Arabia
UAE
Rest of MEA
Chapter Outline
Chapter 1: Introduces the report scope of the report, executive summary of different market segments (by Type, by End User, etc), including the market size of each market segment, future development potential, and so on. It offers a high-level view of the current state of the market and its likely evolution in the short to mid-term, and long term.
Chapter 2: Introduces executive summary of global market size, regional market size, this section also introduces the market dynamics, latest developments of the market, the driving factors and restrictive factors of the market, the challenges and risks faced by companies in the industry, and the analysis of relevant policies in the industry.
Chapter 3: Detailed analysis of Help Desk Software companies’ competitive landscape, revenue market share, latest development plan, merger, and acquisition information, etc.
Chapter 4: Provides the analysis of various market segments by Type, covering the market size and development potential of each market segment, to help readers find the blue ocean market in different market segments.
Chapter 5: Provides the analysis of various market segments by End User, covering the market size and development potential of each market segment, to help readers find the blue ocean market in different downstream markets.
Chapter 6, 7, 8, 9, 10: North America, Europe, Asia Pacific, Latin America, Middle East and Africa segment by country. It provides a quantitative analysis of the market size and development potential of each region and its main countries and introduces the market development, future development prospects, market space, and capacity of each country in the world.
Chapter 11: Provides profiles of key players, introducing the basic situation of the main companies in the market in detail, including product sales, revenue, price, gross margin, product introduction, recent development, etc.
Chapter 12: The main points and conclusions of the report.
Help desk software refers to a computer program that enables customer-care operators to keep track of user requests and deal with other customer-care-related issues. It is what makes customer-care service efficient and enterprising.
Generally, help desk software is part of an umbrella category called the service desk, which includes asset management and IT service management. Oftentimes, the two terms are used interchangeably. Nevertheless, help desk software specifically refers to the system that addresses customer queries.
The global Help Desk Software market was valued at US$ 1069.7 million in 2023 and is anticipated to reach US$ 2127.8 million by 2030, witnessing a CAGR of 10.2% during the forecast period 2024-2030.
The key players of global Help Desk Software market includes SysAid, Klemen Stirn, Zendesk, Salesforce.com, Live Agent (Quality Unit) and so on. In 2019, the top 5 companies accounted for a total market share of about 47%, among which Salesforce.com is in the dominating position, with occupying over 16% of global market.
This report aims to provide a comprehensive presentation of the global market for Help Desk Software, with both quantitative and qualitative analysis, to help readers develop business/growth strategies, assess the market competitive situation, analyze their position in the current marketplace, and make informed business decisions regarding Help Desk Software.
Report Scope
The Help Desk Software market size, estimations, and forecasts are provided in terms of revenue ($ millions), considering 2023 as the base year, with history and forecast data for the period from 2019 to 2030. This report segments the global Help Desk Software market comprehensively. Regional market sizes, concerning products by Type, by End User, and by players, are also provided.
For a more in-depth understanding of the market, the report provides profiles of the competitive landscape, key competitors, and their respective market ranks. The report also discusses technological trends and new product developments.
The report will help the Help Desk Software companies, new entrants, and industry chain related companies in this market with information on the revenues, sales volume, and average price for the overall market and the sub-segments across the different segments, by company, by Type, by End User, and by regions.
Market Segmentation
By Company
SysAid
Klemen Stirn
Zendesk
Salesforce.com
Live Agent (Quality Unit)
01 Communique Laboratory
247NetSystems
Abacus Systems
ActiveCampaign
Advanced Software Products Group
SeamlessDesk
Spiceworks
ZOHO Corporation
LogMeIn
Freshworks
Genesys
Vision Helpdesk
Segment by Type
Cloud Based Help Desk Software
Web Based Help Desk Software
Segment by End User
Large Enterprises
SMEs
By Region
North America
United States
Canada
Europe
Germany
France
UK
Italy
Russia
Nordic Countries
Rest of Europe
Asia-Pacific
China
Japan
South Korea
Southeast Asia
India
Australia
Rest of Asia
Latin America
Mexico
Brazil
Rest of Latin America
Middle East & Africa
Turkey
Saudi Arabia
UAE
Rest of MEA
Chapter Outline
Chapter 1: Introduces the report scope of the report, executive summary of different market segments (by Type, by End User, etc), including the market size of each market segment, future development potential, and so on. It offers a high-level view of the current state of the market and its likely evolution in the short to mid-term, and long term.
Chapter 2: Introduces executive summary of global market size, regional market size, this section also introduces the market dynamics, latest developments of the market, the driving factors and restrictive factors of the market, the challenges and risks faced by companies in the industry, and the analysis of relevant policies in the industry.
Chapter 3: Detailed analysis of Help Desk Software companies’ competitive landscape, revenue market share, latest development plan, merger, and acquisition information, etc.
Chapter 4: Provides the analysis of various market segments by Type, covering the market size and development potential of each market segment, to help readers find the blue ocean market in different market segments.
Chapter 5: Provides the analysis of various market segments by End User, covering the market size and development potential of each market segment, to help readers find the blue ocean market in different downstream markets.
Chapter 6, 7, 8, 9, 10: North America, Europe, Asia Pacific, Latin America, Middle East and Africa segment by country. It provides a quantitative analysis of the market size and development potential of each region and its main countries and introduces the market development, future development prospects, market space, and capacity of each country in the world.
Chapter 11: Provides profiles of key players, introducing the basic situation of the main companies in the market in detail, including product sales, revenue, price, gross margin, product introduction, recent development, etc.
Chapter 12: The main points and conclusions of the report.
Index1 Report Overview
1.1 Study Scope
1.2 Market Analysis by Type
1.2.1 Global Help Desk Software Market Size Growth Rate by Type: 2019 VS 2023 VS 2030
1.2.2 Cloud Based Help Desk Software
1.2.3 Web Based Help Desk Software
1.3 Market by End User
1.3.1 Global Help Desk Software Market Growth by End User: 2019 VS 2023 VS 2030
1.3.2 Large Enterprises
1.3.3 SMEs
1.4 Study Objectives
1.5 Years Considered
1.6 Years Considered
2 Global Growth Trends
2.1 Global Help Desk Software Market Perspective (2019-2030)
2.2 Help Desk Software Growth Trends by Region
2.2.1 Global Help Desk Software Market Size by Region: 2019 VS 2023 VS 2030
2.2.2 Help Desk Software Historic Market Size by Region (2019-2024)
2.2.3 Help Desk Software Forecasted Market Size by Region (2025-2030)
2.3 Help Desk Software Market Dynamics
2.3.1 Help Desk Software Industry Trends
2.3.2 Help Desk Software Market Drivers
2.3.3 Help Desk Software Market Challenges
2.3.4 Help Desk Software Market Restraints
3 Competition Landscape by Key Players
3.1 Global Top Help Desk Software Players by Revenue
3.1.1 Global Top Help Desk Software Players by Revenue (2019-2024)
3.1.2 Global Help Desk Software Revenue Market Share by Players (2019-2024)
3.2 Global Help Desk Software Market Share by Company Type (Tier 1, Tier 2, and Tier 3)
3.3 Players Covered: Ranking by Help Desk Software Revenue
3.4 Global Help Desk Software Market Concentration Ratio
3.4.1 Global Help Desk Software Market Concentration Ratio (CR5 and HHI)
3.4.2 Global Top 10 and Top 5 Companies by Help Desk Software Revenue in 2023
3.5 Help Desk Software Key Players Head office and Area Served
3.6 Key Players Help Desk Software Product Solution and Service
3.7 Date of Enter into Help Desk Software Market
3.8 Mergers & Acquisitions, Expansion Plans
4 Help Desk Software Breakdown Data by Type
4.1 Global Help Desk Software Historic Market Size by Type (2019-2024)
4.2 Global Help Desk Software Forecasted Market Size by Type (2025-2030)
5 Help Desk Software Breakdown Data by End User
5.1 Global Help Desk Software Historic Market Size by End User (2019-2024)
5.2 Global Help Desk Software Forecasted Market Size by End User (2025-2030)
6 North America
6.1 North America Help Desk Software Market Size (2019-2030)
6.2 North America Help Desk Software Market Growth Rate by Country: 2019 VS 2023 VS 2030
6.3 North America Help Desk Software Market Size by Country (2019-2024)
6.4 North America Help Desk Software Market Size by Country (2025-2030)
6.5 United States
6.6 Canada
7 Europe
7.1 Europe Help Desk Software Market Size (2019-2030)
7.2 Europe Help Desk Software Market Growth Rate by Country: 2019 VS 2023 VS 2030
7.3 Europe Help Desk Software Market Size by Country (2019-2024)
7.4 Europe Help Desk Software Market Size by Country (2025-2030)
7.5 Germany
7.6 France
7.7 U.K.
7.8 Italy
7.9 Russia
7.10 Nordic Countries
8 Asia-Pacific
8.1 Asia-Pacific Help Desk Software Market Size (2019-2030)
8.2 Asia-Pacific Help Desk Software Market Growth Rate by Region: 2019 VS 2023 VS 2030
8.3 Asia-Pacific Help Desk Software Market Size by Region (2019-2024)
8.4 Asia-Pacific Help Desk Software Market Size by Region (2025-2030)
8.5 China
8.6 Japan
8.7 South Korea
8.8 Southeast Asia
8.9 India
8.10 Australia
9 Latin America
9.1 Latin America Help Desk Software Market Size (2019-2030)
9.2 Latin America Help Desk Software Market Growth Rate by Country: 2019 VS 2023 VS 2030
9.3 Latin America Help Desk Software Market Size by Country (2019-2024)
9.4 Latin America Help Desk Software Market Size by Country (2025-2030)
9.5 Mexico
9.6 Brazil
10 Middle East & Africa
10.1 Middle East & Africa Help Desk Software Market Size (2019-2030)
10.2 Middle East & Africa Help Desk Software Market Growth Rate by Country: 2019 VS 2023 VS 2030
10.3 Middle East & Africa Help Desk Software Market Size by Country (2019-2024)
10.4 Middle East & Africa Help Desk Software Market Size by Country (2025-2030)
10.5 Turkey
10.6 Saudi Arabia
10.7 UAE
11 Key Players Profiles
11.1 SysAid
11.1.1 SysAid Company Detail
11.1.2 SysAid Business Overview
11.1.3 SysAid Help Desk Software Introduction
11.1.4 SysAid Revenue in Help Desk Software Business (2019-2024)
11.1.5 SysAid Recent Development
11.2 Klemen Stirn
11.2.1 Klemen Stirn Company Detail
11.2.2 Klemen Stirn Business Overview
11.2.3 Klemen Stirn Help Desk Software Introduction
11.2.4 Klemen Stirn Revenue in Help Desk Software Business (2019-2024)
11.2.5 Klemen Stirn Recent Development
11.3 Zendesk
11.3.1 Zendesk Company Detail
11.3.2 Zendesk Business Overview
11.3.3 Zendesk Help Desk Software Introduction
11.3.4 Zendesk Revenue in Help Desk Software Business (2019-2024)
11.3.5 Zendesk Recent Development
11.4 Salesforce.com
11.4.1 Salesforce.com Company Detail
11.4.2 Salesforce.com Business Overview
11.4.3 Salesforce.com Help Desk Software Introduction
11.4.4 Salesforce.com Revenue in Help Desk Software Business (2019-2024)
11.4.5 Salesforce.com Recent Development
11.5 Live Agent (Quality Unit)
11.5.1 Live Agent (Quality Unit) Company Detail
11.5.2 Live Agent (Quality Unit) Business Overview
11.5.3 Live Agent (Quality Unit) Help Desk Software Introduction
11.5.4 Live Agent (Quality Unit) Revenue in Help Desk Software Business (2019-2024)
11.5.5 Live Agent (Quality Unit) Recent Development
11.6 01 Communique Laboratory
11.6.1 01 Communique Laboratory Company Detail
11.6.2 01 Communique Laboratory Business Overview
11.6.3 01 Communique Laboratory Help Desk Software Introduction
11.6.4 01 Communique Laboratory Revenue in Help Desk Software Business (2019-2024)
11.6.5 01 Communique Laboratory Recent Development
11.7 247NetSystems
11.7.1 247NetSystems Company Detail
11.7.2 247NetSystems Business Overview
11.7.3 247NetSystems Help Desk Software Introduction
11.7.4 247NetSystems Revenue in Help Desk Software Business (2019-2024)
11.7.5 247NetSystems Recent Development
11.8 Abacus Systems
11.8.1 Abacus Systems Company Detail
11.8.2 Abacus Systems Business Overview
11.8.3 Abacus Systems Help Desk Software Introduction
11.8.4 Abacus Systems Revenue in Help Desk Software Business (2019-2024)
11.8.5 Abacus Systems Recent Development
11.9 ActiveCampaign
11.9.1 ActiveCampaign Company Detail
11.9.2 ActiveCampaign Business Overview
11.9.3 ActiveCampaign Help Desk Software Introduction
11.9.4 ActiveCampaign Revenue in Help Desk Software Business (2019-2024)
11.9.5 ActiveCampaign Recent Development
11.10 Advanced Software Products Group
11.10.1 Advanced Software Products Group Company Detail
11.10.2 Advanced Software Products Group Business Overview
11.10.3 Advanced Software Products Group Help Desk Software Introduction
11.10.4 Advanced Software Products Group Revenue in Help Desk Software Business (2019-2024)
11.10.5 Advanced Software Products Group Recent Development
11.11 SeamlessDesk
11.11.1 SeamlessDesk Company Detail
11.11.2 SeamlessDesk Business Overview
11.11.3 SeamlessDesk Help Desk Software Introduction
11.11.4 SeamlessDesk Revenue in Help Desk Software Business (2019-2024)
11.11.5 SeamlessDesk Recent Development
11.12 Spiceworks
11.12.1 Spiceworks Company Detail
11.12.2 Spiceworks Business Overview
11.12.3 Spiceworks Help Desk Software Introduction
11.12.4 Spiceworks Revenue in Help Desk Software Business (2019-2024)
11.12.5 Spiceworks Recent Development
11.13 ZOHO Corporation
11.13.1 ZOHO Corporation Company Detail
11.13.2 ZOHO Corporation Business Overview
11.13.3 ZOHO Corporation Help Desk Software Introduction
11.13.4 ZOHO Corporation Revenue in Help Desk Software Business (2019-2024)
11.13.5 ZOHO Corporation Recent Development
11.14 LogMeIn
11.14.1 LogMeIn Company Detail
11.14.2 LogMeIn Business Overview
11.14.3 LogMeIn Help Desk Software Introduction
11.14.4 LogMeIn Revenue in Help Desk Software Business (2019-2024)
11.14.5 LogMeIn Recent Development
11.15 Freshworks
11.15.1 Freshworks Company Detail
11.15.2 Freshworks Business Overview
11.15.3 Freshworks Help Desk Software Introduction
11.15.4 Freshworks Revenue in Help Desk Software Business (2019-2024)
11.15.5 Freshworks Recent Development
11.16 Genesys
11.16.1 Genesys Company Detail
11.16.2 Genesys Business Overview
11.16.3 Genesys Help Desk Software Introduction
11.16.4 Genesys Revenue in Help Desk Software Business (2019-2024)
11.16.5 Genesys Recent Development
11.17 Vision Helpdesk
11.17.1 Vision Helpdesk Company Detail
11.17.2 Vision Helpdesk Business Overview
11.17.3 Vision Helpdesk Help Desk Software Introduction
11.17.4 Vision Helpdesk Revenue in Help Desk Software Business (2019-2024)
11.17.5 Vision Helpdesk Recent Development
12 Analyst's Viewpoints/Conclusions
13 Appendix
13.1 Research Methodology
13.1.1 Methodology/Research Approach
13.1.2 Data Source
13.2 Disclaimer
13.3 Author Details
Published By : QY Research
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