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Global Help Desk & Ticketing Software Market Research Report 2024
Synopsis
Help desk and ticket management software solutions are used to optimize the overall customer support services offered by companies. They are particularly beneficial to businesses who lack the resources to build large-scale customer support centres. These business applications provide all the tools necessary to support your agents in managing their workload and improving their performance.
The global Help Desk & Ticketing Software market was valued at US$ million in 2023 and is anticipated to reach US$ million by 2030, witnessing a CAGR of % during the forecast period 2024-2030.
North American market for Help Desk & Ticketing Software is estimated to increase from $ million in 2023 to reach $ million by 2030, at a CAGR of % during the forecast period of 2024 through 2030.
Asia-Pacific market for Help Desk & Ticketing Software is estimated to increase from $ million in 2023 to reach $ million by 2030, at a CAGR of % during the forecast period of 2024 through 2030.
The global market for Help Desk & Ticketing Software in Large Enterprises(1000+ Users) is estimated to increase from $ million in 2023 to $ million by 2030, at a CAGR of % during the forecast period of 2024 through 2030.
The major global companies of Help Desk & Ticketing Software include Vision Helpdesk, Genesys PureCloud, Canfigure, LiveChat, Wrike, Bitrix24, LiveAgent, HelpDesk and Mint Service Desk, etc. In 2023, the world's top three vendors accounted for approximately % of the revenue.
This report aims to provide a comprehensive presentation of the global market for Help Desk & Ticketing Software, with both quantitative and qualitative analysis, to help readers develop business/growth strategies, assess the market competitive situation, analyze their position in the current marketplace, and make informed business decisions regarding Help Desk & Ticketing Software.
Report Scope
The Help Desk & Ticketing Software market size, estimations, and forecasts are provided in terms of revenue ($ millions), considering 2023 as the base year, with history and forecast data for the period from 2019 to 2030. This report segments the global Help Desk & Ticketing Software market comprehensively. Regional market sizes, concerning products by Type, by Application, and by players, are also provided.
For a more in-depth understanding of the market, the report provides profiles of the competitive landscape, key competitors, and their respective market ranks. The report also discusses technological trends and new product developments.
The report will help the Help Desk & Ticketing Software companies, new entrants, and industry chain related companies in this market with information on the revenues, sales volume, and average price for the overall market and the sub-segments across the different segments, by company, by Type, by Application, and by regions.
Market Segmentation
By Company
Vision Helpdesk
Genesys PureCloud
Canfigure
LiveChat
Wrike
Bitrix24
LiveAgent
HelpDesk
Mint Service Desk
HarmonyPSA
Agile CRM
Teamwork Desk
Zendesk
TeamSupport
Qualtrics
Nextiva
Help Scout
Segment by Type
Cloud-Based
On-Premises
Segment by Application
Large Enterprises(1000+ Users)
Medium-Sized Enterprise(499-1000 Users)
Small Enterprises(1-499 Users)
By Region
North America
United States
Canada
Europe
Germany
France
UK
Italy
Russia
Nordic Countries
Rest of Europe
Asia-Pacific
China
Japan
South Korea
Southeast Asia
India
Australia
Rest of Asia
Latin America
Mexico
Brazil
Rest of Latin America
Middle East & Africa
Turkey
Saudi Arabia
UAE
Rest of MEA
Chapter Outline
Chapter 1: Introduces the report scope of the report, executive summary of different market segments (by Type, by Application, etc), including the market size of each market segment, future development potential, and so on. It offers a high-level view of the current state of the market and its likely evolution in the short to mid-term, and long term.
Chapter 2: Introduces executive summary of global market size, regional market size, this section also introduces the market dynamics, latest developments of the market, the driving factors and restrictive factors of the market, the challenges and risks faced by companies in the industry, and the analysis of relevant policies in the industry.
Chapter 3: Detailed analysis of Help Desk & Ticketing Software companies’ competitive landscape, revenue market share, latest development plan, merger, and acquisition information, etc.
Chapter 4: Provides the analysis of various market segments by Type, covering the market size and development potential of each market segment, to help readers find the blue ocean market in different market segments.
Chapter 5: Provides the analysis of various market segments by Application, covering the market size and development potential of each market segment, to help readers find the blue ocean market in different downstream markets.
Chapter 6, 7, 8, 9, 10: North America, Europe, Asia Pacific, Latin America, Middle East and Africa segment by country. It provides a quantitative analysis of the market size and development potential of each region and its main countries and introduces the market development, future development prospects, market space, and capacity of each country in the world.
Chapter 11: Provides profiles of key players, introducing the basic situation of the main companies in the market in detail, including product sales, revenue, price, gross margin, product introduction, recent development, etc.
Chapter 12: The main points and conclusions of the report.
Help desk and ticket management software solutions are used to optimize the overall customer support services offered by companies. They are particularly beneficial to businesses who lack the resources to build large-scale customer support centres. These business applications provide all the tools necessary to support your agents in managing their workload and improving their performance.
The global Help Desk & Ticketing Software market was valued at US$ million in 2023 and is anticipated to reach US$ million by 2030, witnessing a CAGR of % during the forecast period 2024-2030.
North American market for Help Desk & Ticketing Software is estimated to increase from $ million in 2023 to reach $ million by 2030, at a CAGR of % during the forecast period of 2024 through 2030.
Asia-Pacific market for Help Desk & Ticketing Software is estimated to increase from $ million in 2023 to reach $ million by 2030, at a CAGR of % during the forecast period of 2024 through 2030.
The global market for Help Desk & Ticketing Software in Large Enterprises(1000+ Users) is estimated to increase from $ million in 2023 to $ million by 2030, at a CAGR of % during the forecast period of 2024 through 2030.
The major global companies of Help Desk & Ticketing Software include Vision Helpdesk, Genesys PureCloud, Canfigure, LiveChat, Wrike, Bitrix24, LiveAgent, HelpDesk and Mint Service Desk, etc. In 2023, the world's top three vendors accounted for approximately % of the revenue.
This report aims to provide a comprehensive presentation of the global market for Help Desk & Ticketing Software, with both quantitative and qualitative analysis, to help readers develop business/growth strategies, assess the market competitive situation, analyze their position in the current marketplace, and make informed business decisions regarding Help Desk & Ticketing Software.
Report Scope
The Help Desk & Ticketing Software market size, estimations, and forecasts are provided in terms of revenue ($ millions), considering 2023 as the base year, with history and forecast data for the period from 2019 to 2030. This report segments the global Help Desk & Ticketing Software market comprehensively. Regional market sizes, concerning products by Type, by Application, and by players, are also provided.
For a more in-depth understanding of the market, the report provides profiles of the competitive landscape, key competitors, and their respective market ranks. The report also discusses technological trends and new product developments.
The report will help the Help Desk & Ticketing Software companies, new entrants, and industry chain related companies in this market with information on the revenues, sales volume, and average price for the overall market and the sub-segments across the different segments, by company, by Type, by Application, and by regions.
Market Segmentation
By Company
Vision Helpdesk
Genesys PureCloud
Canfigure
LiveChat
Wrike
Bitrix24
LiveAgent
HelpDesk
Mint Service Desk
HarmonyPSA
Agile CRM
Teamwork Desk
Zendesk
TeamSupport
Qualtrics
Nextiva
Help Scout
Segment by Type
Cloud-Based
On-Premises
Segment by Application
Large Enterprises(1000+ Users)
Medium-Sized Enterprise(499-1000 Users)
Small Enterprises(1-499 Users)
By Region
North America
United States
Canada
Europe
Germany
France
UK
Italy
Russia
Nordic Countries
Rest of Europe
Asia-Pacific
China
Japan
South Korea
Southeast Asia
India
Australia
Rest of Asia
Latin America
Mexico
Brazil
Rest of Latin America
Middle East & Africa
Turkey
Saudi Arabia
UAE
Rest of MEA
Chapter Outline
Chapter 1: Introduces the report scope of the report, executive summary of different market segments (by Type, by Application, etc), including the market size of each market segment, future development potential, and so on. It offers a high-level view of the current state of the market and its likely evolution in the short to mid-term, and long term.
Chapter 2: Introduces executive summary of global market size, regional market size, this section also introduces the market dynamics, latest developments of the market, the driving factors and restrictive factors of the market, the challenges and risks faced by companies in the industry, and the analysis of relevant policies in the industry.
Chapter 3: Detailed analysis of Help Desk & Ticketing Software companies’ competitive landscape, revenue market share, latest development plan, merger, and acquisition information, etc.
Chapter 4: Provides the analysis of various market segments by Type, covering the market size and development potential of each market segment, to help readers find the blue ocean market in different market segments.
Chapter 5: Provides the analysis of various market segments by Application, covering the market size and development potential of each market segment, to help readers find the blue ocean market in different downstream markets.
Chapter 6, 7, 8, 9, 10: North America, Europe, Asia Pacific, Latin America, Middle East and Africa segment by country. It provides a quantitative analysis of the market size and development potential of each region and its main countries and introduces the market development, future development prospects, market space, and capacity of each country in the world.
Chapter 11: Provides profiles of key players, introducing the basic situation of the main companies in the market in detail, including product sales, revenue, price, gross margin, product introduction, recent development, etc.
Chapter 12: The main points and conclusions of the report.
Index1 Report Overview
1.1 Study Scope
1.2 Market Analysis by Type
1.2.1 Global Help Desk & Ticketing Software Market Size Growth Rate by Type: 2019 VS 2023 VS 2030
1.2.2 Cloud-Based
1.2.3 On-Premises
1.3 Market by Application
1.3.1 Global Help Desk & Ticketing Software Market Growth by Application: 2019 VS 2023 VS 2030
1.3.2 Large Enterprises(1000+ Users)
1.3.3 Medium-Sized Enterprise(499-1000 Users)
1.3.4 Small Enterprises(1-499 Users)
1.4 Study Objectives
1.5 Years Considered
1.6 Years Considered
2 Global Growth Trends
2.1 Global Help Desk & Ticketing Software Market Perspective (2019-2030)
2.2 Help Desk & Ticketing Software Growth Trends by Region
2.2.1 Global Help Desk & Ticketing Software Market Size by Region: 2019 VS 2023 VS 2030
2.2.2 Help Desk & Ticketing Software Historic Market Size by Region (2019-2024)
2.2.3 Help Desk & Ticketing Software Forecasted Market Size by Region (2025-2030)
2.3 Help Desk & Ticketing Software Market Dynamics
2.3.1 Help Desk & Ticketing Software Industry Trends
2.3.2 Help Desk & Ticketing Software Market Drivers
2.3.3 Help Desk & Ticketing Software Market Challenges
2.3.4 Help Desk & Ticketing Software Market Restraints
3 Competition Landscape by Key Players
3.1 Global Top Help Desk & Ticketing Software Players by Revenue
3.1.1 Global Top Help Desk & Ticketing Software Players by Revenue (2019-2024)
3.1.2 Global Help Desk & Ticketing Software Revenue Market Share by Players (2019-2024)
3.2 Global Help Desk & Ticketing Software Market Share by Company Type (Tier 1, Tier 2, and Tier 3)
3.3 Players Covered: Ranking by Help Desk & Ticketing Software Revenue
3.4 Global Help Desk & Ticketing Software Market Concentration Ratio
3.4.1 Global Help Desk & Ticketing Software Market Concentration Ratio (CR5 and HHI)
3.4.2 Global Top 10 and Top 5 Companies by Help Desk & Ticketing Software Revenue in 2023
3.5 Help Desk & Ticketing Software Key Players Head office and Area Served
3.6 Key Players Help Desk & Ticketing Software Product Solution and Service
3.7 Date of Enter into Help Desk & Ticketing Software Market
3.8 Mergers & Acquisitions, Expansion Plans
4 Help Desk & Ticketing Software Breakdown Data by Type
4.1 Global Help Desk & Ticketing Software Historic Market Size by Type (2019-2024)
4.2 Global Help Desk & Ticketing Software Forecasted Market Size by Type (2025-2030)
5 Help Desk & Ticketing Software Breakdown Data by Application
5.1 Global Help Desk & Ticketing Software Historic Market Size by Application (2019-2024)
5.2 Global Help Desk & Ticketing Software Forecasted Market Size by Application (2025-2030)
6 North America
6.1 North America Help Desk & Ticketing Software Market Size (2019-2030)
6.2 North America Help Desk & Ticketing Software Market Growth Rate by Country: 2019 VS 2023 VS 2030
6.3 North America Help Desk & Ticketing Software Market Size by Country (2019-2024)
6.4 North America Help Desk & Ticketing Software Market Size by Country (2025-2030)
6.5 United States
6.6 Canada
7 Europe
7.1 Europe Help Desk & Ticketing Software Market Size (2019-2030)
7.2 Europe Help Desk & Ticketing Software Market Growth Rate by Country: 2019 VS 2023 VS 2030
7.3 Europe Help Desk & Ticketing Software Market Size by Country (2019-2024)
7.4 Europe Help Desk & Ticketing Software Market Size by Country (2025-2030)
7.5 Germany
7.6 France
7.7 U.K.
7.8 Italy
7.9 Russia
7.10 Nordic Countries
8 Asia-Pacific
8.1 Asia-Pacific Help Desk & Ticketing Software Market Size (2019-2030)
8.2 Asia-Pacific Help Desk & Ticketing Software Market Growth Rate by Region: 2019 VS 2023 VS 2030
8.3 Asia-Pacific Help Desk & Ticketing Software Market Size by Region (2019-2024)
8.4 Asia-Pacific Help Desk & Ticketing Software Market Size by Region (2025-2030)
8.5 China
8.6 Japan
8.7 South Korea
8.8 Southeast Asia
8.9 India
8.10 Australia
9 Latin America
9.1 Latin America Help Desk & Ticketing Software Market Size (2019-2030)
9.2 Latin America Help Desk & Ticketing Software Market Growth Rate by Country: 2019 VS 2023 VS 2030
9.3 Latin America Help Desk & Ticketing Software Market Size by Country (2019-2024)
9.4 Latin America Help Desk & Ticketing Software Market Size by Country (2025-2030)
9.5 Mexico
9.6 Brazil
10 Middle East & Africa
10.1 Middle East & Africa Help Desk & Ticketing Software Market Size (2019-2030)
10.2 Middle East & Africa Help Desk & Ticketing Software Market Growth Rate by Country: 2019 VS 2023 VS 2030
10.3 Middle East & Africa Help Desk & Ticketing Software Market Size by Country (2019-2024)
10.4 Middle East & Africa Help Desk & Ticketing Software Market Size by Country (2025-2030)
10.5 Turkey
10.6 Saudi Arabia
10.7 UAE
11 Key Players Profiles
11.1 Vision Helpdesk
11.1.1 Vision Helpdesk Company Detail
11.1.2 Vision Helpdesk Business Overview
11.1.3 Vision Helpdesk Help Desk & Ticketing Software Introduction
11.1.4 Vision Helpdesk Revenue in Help Desk & Ticketing Software Business (2019-2024)
11.1.5 Vision Helpdesk Recent Development
11.2 Genesys PureCloud
11.2.1 Genesys PureCloud Company Detail
11.2.2 Genesys PureCloud Business Overview
11.2.3 Genesys PureCloud Help Desk & Ticketing Software Introduction
11.2.4 Genesys PureCloud Revenue in Help Desk & Ticketing Software Business (2019-2024)
11.2.5 Genesys PureCloud Recent Development
11.3 Canfigure
11.3.1 Canfigure Company Detail
11.3.2 Canfigure Business Overview
11.3.3 Canfigure Help Desk & Ticketing Software Introduction
11.3.4 Canfigure Revenue in Help Desk & Ticketing Software Business (2019-2024)
11.3.5 Canfigure Recent Development
11.4 LiveChat
11.4.1 LiveChat Company Detail
11.4.2 LiveChat Business Overview
11.4.3 LiveChat Help Desk & Ticketing Software Introduction
11.4.4 LiveChat Revenue in Help Desk & Ticketing Software Business (2019-2024)
11.4.5 LiveChat Recent Development
11.5 Wrike
11.5.1 Wrike Company Detail
11.5.2 Wrike Business Overview
11.5.3 Wrike Help Desk & Ticketing Software Introduction
11.5.4 Wrike Revenue in Help Desk & Ticketing Software Business (2019-2024)
11.5.5 Wrike Recent Development
11.6 Bitrix24
11.6.1 Bitrix24 Company Detail
11.6.2 Bitrix24 Business Overview
11.6.3 Bitrix24 Help Desk & Ticketing Software Introduction
11.6.4 Bitrix24 Revenue in Help Desk & Ticketing Software Business (2019-2024)
11.6.5 Bitrix24 Recent Development
11.7 LiveAgent
11.7.1 LiveAgent Company Detail
11.7.2 LiveAgent Business Overview
11.7.3 LiveAgent Help Desk & Ticketing Software Introduction
11.7.4 LiveAgent Revenue in Help Desk & Ticketing Software Business (2019-2024)
11.7.5 LiveAgent Recent Development
11.8 HelpDesk
11.8.1 HelpDesk Company Detail
11.8.2 HelpDesk Business Overview
11.8.3 HelpDesk Help Desk & Ticketing Software Introduction
11.8.4 HelpDesk Revenue in Help Desk & Ticketing Software Business (2019-2024)
11.8.5 HelpDesk Recent Development
11.9 Mint Service Desk
11.9.1 Mint Service Desk Company Detail
11.9.2 Mint Service Desk Business Overview
11.9.3 Mint Service Desk Help Desk & Ticketing Software Introduction
11.9.4 Mint Service Desk Revenue in Help Desk & Ticketing Software Business (2019-2024)
11.9.5 Mint Service Desk Recent Development
11.10 HarmonyPSA
11.10.1 HarmonyPSA Company Detail
11.10.2 HarmonyPSA Business Overview
11.10.3 HarmonyPSA Help Desk & Ticketing Software Introduction
11.10.4 HarmonyPSA Revenue in Help Desk & Ticketing Software Business (2019-2024)
11.10.5 HarmonyPSA Recent Development
11.11 Agile CRM
11.11.1 Agile CRM Company Detail
11.11.2 Agile CRM Business Overview
11.11.3 Agile CRM Help Desk & Ticketing Software Introduction
11.11.4 Agile CRM Revenue in Help Desk & Ticketing Software Business (2019-2024)
11.11.5 Agile CRM Recent Development
11.12 Teamwork Desk
11.12.1 Teamwork Desk Company Detail
11.12.2 Teamwork Desk Business Overview
11.12.3 Teamwork Desk Help Desk & Ticketing Software Introduction
11.12.4 Teamwork Desk Revenue in Help Desk & Ticketing Software Business (2019-2024)
11.12.5 Teamwork Desk Recent Development
11.13 Zendesk
11.13.1 Zendesk Company Detail
11.13.2 Zendesk Business Overview
11.13.3 Zendesk Help Desk & Ticketing Software Introduction
11.13.4 Zendesk Revenue in Help Desk & Ticketing Software Business (2019-2024)
11.13.5 Zendesk Recent Development
11.14 TeamSupport
11.14.1 TeamSupport Company Detail
11.14.2 TeamSupport Business Overview
11.14.3 TeamSupport Help Desk & Ticketing Software Introduction
11.14.4 TeamSupport Revenue in Help Desk & Ticketing Software Business (2019-2024)
11.14.5 TeamSupport Recent Development
11.15 Qualtrics
11.15.1 Qualtrics Company Detail
11.15.2 Qualtrics Business Overview
11.15.3 Qualtrics Help Desk & Ticketing Software Introduction
11.15.4 Qualtrics Revenue in Help Desk & Ticketing Software Business (2019-2024)
11.15.5 Qualtrics Recent Development
11.16 Nextiva
11.16.1 Nextiva Company Detail
11.16.2 Nextiva Business Overview
11.16.3 Nextiva Help Desk & Ticketing Software Introduction
11.16.4 Nextiva Revenue in Help Desk & Ticketing Software Business (2019-2024)
11.16.5 Nextiva Recent Development
11.17 Help Scout
11.17.1 Help Scout Company Detail
11.17.2 Help Scout Business Overview
11.17.3 Help Scout Help Desk & Ticketing Software Introduction
11.17.4 Help Scout Revenue in Help Desk & Ticketing Software Business (2019-2024)
11.17.5 Help Scout Recent Development
12 Analyst's Viewpoints/Conclusions
13 Appendix
13.1 Research Methodology
13.1.1 Methodology/Research Approach
13.1.2 Data Source
13.2 Disclaimer
13.3 Author Details
Published By : QY Research
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