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Global Helpdesk Outsourcing Market Research Report 2024
Synopsis
Helpdesk outsourcing is the process of the business engaging resources outside the to manage customer service and technical assistance support for their customers. Outsourcing helps the organization to decrease the operational cost and to reach maximum end users.
The global Helpdesk Outsourcing market was valued at US$ million in 2023 and is anticipated to reach US$ million by 2030, witnessing a CAGR of % during the forecast period 2024-2030.
North American market for Helpdesk Outsourcing is estimated to increase from $ million in 2023 to reach $ million by 2030, at a CAGR of % during the forecast period of 2024 through 2030.
Asia-Pacific market for Helpdesk Outsourcing is estimated to increase from $ million in 2023 to reach $ million by 2030, at a CAGR of % during the forecast period of 2024 through 2030.
The global market for Helpdesk Outsourcing in Automotive is estimated to increase from $ million in 2023 to $ million by 2030, at a CAGR of % during the forecast period of 2024 through 2030.
The major global companies of Helpdesk Outsourcing include Qcom Outsourcing, ABS, ActivSupport, CGS, 4Results, Adaptive, AlfaVox, Batyckie Centrum Biznesu and Business Support Solution, etc. In 2023, the world's top three vendors accounted for approximately % of the revenue.
This report aims to provide a comprehensive presentation of the global market for Helpdesk Outsourcing, with both quantitative and qualitative analysis, to help readers develop business/growth strategies, assess the market competitive situation, analyze their position in the current marketplace, and make informed business decisions regarding Helpdesk Outsourcing.
Report Scope
The Helpdesk Outsourcing market size, estimations, and forecasts are provided in terms of revenue ($ millions), considering 2023 as the base year, with history and forecast data for the period from 2019 to 2030. This report segments the global Helpdesk Outsourcing market comprehensively. Regional market sizes, concerning products by Type, by Application, and by players, are also provided.
For a more in-depth understanding of the market, the report provides profiles of the competitive landscape, key competitors, and their respective market ranks. The report also discusses technological trends and new product developments.
The report will help the Helpdesk Outsourcing companies, new entrants, and industry chain related companies in this market with information on the revenues, sales volume, and average price for the overall market and the sub-segments across the different segments, by company, by Type, by Application, and by regions.
Market Segmentation
By Company
Qcom Outsourcing
ABS
ActivSupport
CGS
4Results
Adaptive
AlfaVox
Batyckie Centrum Biznesu
Business Support Solution
Call Center Inter Galatica
Segment by Type
Outsourcing Level 1
Outsourcing Level 2
Technical Helpdesk Support Services
Segment by Application
Automotive
Consumer Goods
IT
Telecommunication
Oil & Gas
Others
By Region
North America
United States
Canada
Europe
Germany
France
UK
Italy
Russia
Nordic Countries
Rest of Europe
Asia-Pacific
China
Japan
South Korea
Southeast Asia
India
Australia
Rest of Asia
Latin America
Mexico
Brazil
Rest of Latin America
Middle East & Africa
Turkey
Saudi Arabia
UAE
Rest of MEA
Chapter Outline
Chapter 1: Introduces the report scope of the report, executive summary of different market segments (by Type, by Application, etc), including the market size of each market segment, future development potential, and so on. It offers a high-level view of the current state of the market and its likely evolution in the short to mid-term, and long term.
Chapter 2: Introduces executive summary of global market size, regional market size, this section also introduces the market dynamics, latest developments of the market, the driving factors and restrictive factors of the market, the challenges and risks faced by companies in the industry, and the analysis of relevant policies in the industry.
Chapter 3: Detailed analysis of Helpdesk Outsourcing companies’ competitive landscape, revenue market share, latest development plan, merger, and acquisition information, etc.
Chapter 4: Provides the analysis of various market segments by Type, covering the market size and development potential of each market segment, to help readers find the blue ocean market in different market segments.
Chapter 5: Provides the analysis of various market segments by Application, covering the market size and development potential of each market segment, to help readers find the blue ocean market in different downstream markets.
Chapter 6, 7, 8, 9, 10: North America, Europe, Asia Pacific, Latin America, Middle East and Africa segment by country. It provides a quantitative analysis of the market size and development potential of each region and its main countries and introduces the market development, future development prospects, market space, and capacity of each country in the world.
Chapter 11: Provides profiles of key players, introducing the basic situation of the main companies in the market in detail, including product sales, revenue, price, gross margin, product introduction, recent development, etc.
Chapter 12: The main points and conclusions of the report.
Helpdesk outsourcing is the process of the business engaging resources outside the to manage customer service and technical assistance support for their customers. Outsourcing helps the organization to decrease the operational cost and to reach maximum end users.
The global Helpdesk Outsourcing market was valued at US$ million in 2023 and is anticipated to reach US$ million by 2030, witnessing a CAGR of % during the forecast period 2024-2030.
North American market for Helpdesk Outsourcing is estimated to increase from $ million in 2023 to reach $ million by 2030, at a CAGR of % during the forecast period of 2024 through 2030.
Asia-Pacific market for Helpdesk Outsourcing is estimated to increase from $ million in 2023 to reach $ million by 2030, at a CAGR of % during the forecast period of 2024 through 2030.
The global market for Helpdesk Outsourcing in Automotive is estimated to increase from $ million in 2023 to $ million by 2030, at a CAGR of % during the forecast period of 2024 through 2030.
The major global companies of Helpdesk Outsourcing include Qcom Outsourcing, ABS, ActivSupport, CGS, 4Results, Adaptive, AlfaVox, Batyckie Centrum Biznesu and Business Support Solution, etc. In 2023, the world's top three vendors accounted for approximately % of the revenue.
This report aims to provide a comprehensive presentation of the global market for Helpdesk Outsourcing, with both quantitative and qualitative analysis, to help readers develop business/growth strategies, assess the market competitive situation, analyze their position in the current marketplace, and make informed business decisions regarding Helpdesk Outsourcing.
Report Scope
The Helpdesk Outsourcing market size, estimations, and forecasts are provided in terms of revenue ($ millions), considering 2023 as the base year, with history and forecast data for the period from 2019 to 2030. This report segments the global Helpdesk Outsourcing market comprehensively. Regional market sizes, concerning products by Type, by Application, and by players, are also provided.
For a more in-depth understanding of the market, the report provides profiles of the competitive landscape, key competitors, and their respective market ranks. The report also discusses technological trends and new product developments.
The report will help the Helpdesk Outsourcing companies, new entrants, and industry chain related companies in this market with information on the revenues, sales volume, and average price for the overall market and the sub-segments across the different segments, by company, by Type, by Application, and by regions.
Market Segmentation
By Company
Qcom Outsourcing
ABS
ActivSupport
CGS
4Results
Adaptive
AlfaVox
Batyckie Centrum Biznesu
Business Support Solution
Call Center Inter Galatica
Segment by Type
Outsourcing Level 1
Outsourcing Level 2
Technical Helpdesk Support Services
Segment by Application
Automotive
Consumer Goods
IT
Telecommunication
Oil & Gas
Others
By Region
North America
United States
Canada
Europe
Germany
France
UK
Italy
Russia
Nordic Countries
Rest of Europe
Asia-Pacific
China
Japan
South Korea
Southeast Asia
India
Australia
Rest of Asia
Latin America
Mexico
Brazil
Rest of Latin America
Middle East & Africa
Turkey
Saudi Arabia
UAE
Rest of MEA
Chapter Outline
Chapter 1: Introduces the report scope of the report, executive summary of different market segments (by Type, by Application, etc), including the market size of each market segment, future development potential, and so on. It offers a high-level view of the current state of the market and its likely evolution in the short to mid-term, and long term.
Chapter 2: Introduces executive summary of global market size, regional market size, this section also introduces the market dynamics, latest developments of the market, the driving factors and restrictive factors of the market, the challenges and risks faced by companies in the industry, and the analysis of relevant policies in the industry.
Chapter 3: Detailed analysis of Helpdesk Outsourcing companies’ competitive landscape, revenue market share, latest development plan, merger, and acquisition information, etc.
Chapter 4: Provides the analysis of various market segments by Type, covering the market size and development potential of each market segment, to help readers find the blue ocean market in different market segments.
Chapter 5: Provides the analysis of various market segments by Application, covering the market size and development potential of each market segment, to help readers find the blue ocean market in different downstream markets.
Chapter 6, 7, 8, 9, 10: North America, Europe, Asia Pacific, Latin America, Middle East and Africa segment by country. It provides a quantitative analysis of the market size and development potential of each region and its main countries and introduces the market development, future development prospects, market space, and capacity of each country in the world.
Chapter 11: Provides profiles of key players, introducing the basic situation of the main companies in the market in detail, including product sales, revenue, price, gross margin, product introduction, recent development, etc.
Chapter 12: The main points and conclusions of the report.
Index1 Report Overview
1.1 Study Scope
1.2 Market Analysis by Type
1.2.1 Global Helpdesk Outsourcing Market Size Growth Rate by Type: 2019 VS 2023 VS 2030
1.2.2 Outsourcing Level 1
1.2.3 Outsourcing Level 2
1.2.4 Technical Helpdesk Support Services
1.3 Market by Application
1.3.1 Global Helpdesk Outsourcing Market Growth by Application: 2019 VS 2023 VS 2030
1.3.2 Automotive
1.3.3 Consumer Goods
1.3.4 IT
1.3.5 Telecommunication
1.3.6 Oil & Gas
1.3.7 Others
1.4 Study Objectives
1.5 Years Considered
1.6 Years Considered
2 Global Growth Trends
2.1 Global Helpdesk Outsourcing Market Perspective (2019-2030)
2.2 Helpdesk Outsourcing Growth Trends by Region
2.2.1 Global Helpdesk Outsourcing Market Size by Region: 2019 VS 2023 VS 2030
2.2.2 Helpdesk Outsourcing Historic Market Size by Region (2019-2024)
2.2.3 Helpdesk Outsourcing Forecasted Market Size by Region (2025-2030)
2.3 Helpdesk Outsourcing Market Dynamics
2.3.1 Helpdesk Outsourcing Industry Trends
2.3.2 Helpdesk Outsourcing Market Drivers
2.3.3 Helpdesk Outsourcing Market Challenges
2.3.4 Helpdesk Outsourcing Market Restraints
3 Competition Landscape by Key Players
3.1 Global Top Helpdesk Outsourcing Players by Revenue
3.1.1 Global Top Helpdesk Outsourcing Players by Revenue (2019-2024)
3.1.2 Global Helpdesk Outsourcing Revenue Market Share by Players (2019-2024)
3.2 Global Helpdesk Outsourcing Market Share by Company Type (Tier 1, Tier 2, and Tier 3)
3.3 Players Covered: Ranking by Helpdesk Outsourcing Revenue
3.4 Global Helpdesk Outsourcing Market Concentration Ratio
3.4.1 Global Helpdesk Outsourcing Market Concentration Ratio (CR5 and HHI)
3.4.2 Global Top 10 and Top 5 Companies by Helpdesk Outsourcing Revenue in 2023
3.5 Helpdesk Outsourcing Key Players Head office and Area Served
3.6 Key Players Helpdesk Outsourcing Product Solution and Service
3.7 Date of Enter into Helpdesk Outsourcing Market
3.8 Mergers & Acquisitions, Expansion Plans
4 Helpdesk Outsourcing Breakdown Data by Type
4.1 Global Helpdesk Outsourcing Historic Market Size by Type (2019-2024)
4.2 Global Helpdesk Outsourcing Forecasted Market Size by Type (2025-2030)
5 Helpdesk Outsourcing Breakdown Data by Application
5.1 Global Helpdesk Outsourcing Historic Market Size by Application (2019-2024)
5.2 Global Helpdesk Outsourcing Forecasted Market Size by Application (2025-2030)
6 North America
6.1 North America Helpdesk Outsourcing Market Size (2019-2030)
6.2 North America Helpdesk Outsourcing Market Growth Rate by Country: 2019 VS 2023 VS 2030
6.3 North America Helpdesk Outsourcing Market Size by Country (2019-2024)
6.4 North America Helpdesk Outsourcing Market Size by Country (2025-2030)
6.5 United States
6.6 Canada
7 Europe
7.1 Europe Helpdesk Outsourcing Market Size (2019-2030)
7.2 Europe Helpdesk Outsourcing Market Growth Rate by Country: 2019 VS 2023 VS 2030
7.3 Europe Helpdesk Outsourcing Market Size by Country (2019-2024)
7.4 Europe Helpdesk Outsourcing Market Size by Country (2025-2030)
7.5 Germany
7.6 France
7.7 U.K.
7.8 Italy
7.9 Russia
7.10 Nordic Countries
8 Asia-Pacific
8.1 Asia-Pacific Helpdesk Outsourcing Market Size (2019-2030)
8.2 Asia-Pacific Helpdesk Outsourcing Market Growth Rate by Region: 2019 VS 2023 VS 2030
8.3 Asia-Pacific Helpdesk Outsourcing Market Size by Region (2019-2024)
8.4 Asia-Pacific Helpdesk Outsourcing Market Size by Region (2025-2030)
8.5 China
8.6 Japan
8.7 South Korea
8.8 Southeast Asia
8.9 India
8.10 Australia
9 Latin America
9.1 Latin America Helpdesk Outsourcing Market Size (2019-2030)
9.2 Latin America Helpdesk Outsourcing Market Growth Rate by Country: 2019 VS 2023 VS 2030
9.3 Latin America Helpdesk Outsourcing Market Size by Country (2019-2024)
9.4 Latin America Helpdesk Outsourcing Market Size by Country (2025-2030)
9.5 Mexico
9.6 Brazil
10 Middle East & Africa
10.1 Middle East & Africa Helpdesk Outsourcing Market Size (2019-2030)
10.2 Middle East & Africa Helpdesk Outsourcing Market Growth Rate by Country: 2019 VS 2023 VS 2030
10.3 Middle East & Africa Helpdesk Outsourcing Market Size by Country (2019-2024)
10.4 Middle East & Africa Helpdesk Outsourcing Market Size by Country (2025-2030)
10.5 Turkey
10.6 Saudi Arabia
10.7 UAE
11 Key Players Profiles
11.1 Qcom Outsourcing
11.1.1 Qcom Outsourcing Company Detail
11.1.2 Qcom Outsourcing Business Overview
11.1.3 Qcom Outsourcing Helpdesk Outsourcing Introduction
11.1.4 Qcom Outsourcing Revenue in Helpdesk Outsourcing Business (2019-2024)
11.1.5 Qcom Outsourcing Recent Development
11.2 ABS
11.2.1 ABS Company Detail
11.2.2 ABS Business Overview
11.2.3 ABS Helpdesk Outsourcing Introduction
11.2.4 ABS Revenue in Helpdesk Outsourcing Business (2019-2024)
11.2.5 ABS Recent Development
11.3 ActivSupport
11.3.1 ActivSupport Company Detail
11.3.2 ActivSupport Business Overview
11.3.3 ActivSupport Helpdesk Outsourcing Introduction
11.3.4 ActivSupport Revenue in Helpdesk Outsourcing Business (2019-2024)
11.3.5 ActivSupport Recent Development
11.4 CGS
11.4.1 CGS Company Detail
11.4.2 CGS Business Overview
11.4.3 CGS Helpdesk Outsourcing Introduction
11.4.4 CGS Revenue in Helpdesk Outsourcing Business (2019-2024)
11.4.5 CGS Recent Development
11.5 4Results
11.5.1 4Results Company Detail
11.5.2 4Results Business Overview
11.5.3 4Results Helpdesk Outsourcing Introduction
11.5.4 4Results Revenue in Helpdesk Outsourcing Business (2019-2024)
11.5.5 4Results Recent Development
11.6 Adaptive
11.6.1 Adaptive Company Detail
11.6.2 Adaptive Business Overview
11.6.3 Adaptive Helpdesk Outsourcing Introduction
11.6.4 Adaptive Revenue in Helpdesk Outsourcing Business (2019-2024)
11.6.5 Adaptive Recent Development
11.7 AlfaVox
11.7.1 AlfaVox Company Detail
11.7.2 AlfaVox Business Overview
11.7.3 AlfaVox Helpdesk Outsourcing Introduction
11.7.4 AlfaVox Revenue in Helpdesk Outsourcing Business (2019-2024)
11.7.5 AlfaVox Recent Development
11.8 Batyckie Centrum Biznesu
11.8.1 Batyckie Centrum Biznesu Company Detail
11.8.2 Batyckie Centrum Biznesu Business Overview
11.8.3 Batyckie Centrum Biznesu Helpdesk Outsourcing Introduction
11.8.4 Batyckie Centrum Biznesu Revenue in Helpdesk Outsourcing Business (2019-2024)
11.8.5 Batyckie Centrum Biznesu Recent Development
11.9 Business Support Solution
11.9.1 Business Support Solution Company Detail
11.9.2 Business Support Solution Business Overview
11.9.3 Business Support Solution Helpdesk Outsourcing Introduction
11.9.4 Business Support Solution Revenue in Helpdesk Outsourcing Business (2019-2024)
11.9.5 Business Support Solution Recent Development
11.10 Call Center Inter Galatica
11.10.1 Call Center Inter Galatica Company Detail
11.10.2 Call Center Inter Galatica Business Overview
11.10.3 Call Center Inter Galatica Helpdesk Outsourcing Introduction
11.10.4 Call Center Inter Galatica Revenue in Helpdesk Outsourcing Business (2019-2024)
11.10.5 Call Center Inter Galatica Recent Development
12 Analyst's Viewpoints/Conclusions
13 Appendix
13.1 Research Methodology
13.1.1 Methodology/Research Approach
13.1.2 Data Source
13.2 Disclaimer
13.3 Author Details
Published By : QY Research
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