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Global Instant Messaging and Chat Software Market Research Report 2024
Synopsis
Companies use Instant messaging software to facilitate communication between their staff members who may be located in different places and countries. Popular websites such as Facebook offer instant chat services for free.
The global Instant Messaging and Chat Software market was valued at US$ 21910 million in 2023 and is anticipated to reach US$ 41230 million by 2030, witnessing a CAGR of 9.3% during the forecast period 2024-2030.
North American market for Instant Messaging and Chat Software is estimated to increase from $ million in 2023 to reach $ million by 2030, at a CAGR of % during the forecast period of 2024 through 2030.
Asia-Pacific market for Instant Messaging and Chat Software is estimated to increase from $ million in 2023 to reach $ million by 2030, at a CAGR of % during the forecast period of 2024 through 2030.
The global market for Instant Messaging and Chat Software in Large Enterprises is estimated to increase from $ million in 2023 to $ million by 2030, at a CAGR of % during the forecast period of 2024 through 2030.
The major global companies of Instant Messaging and Chat Software include Liscio, Mirrorfly, LiveAgent, Genesys, Zoho, Salesforce, Skype, Slack and Twist, etc. In 2023, the world's top three vendors accounted for approximately % of the revenue.
This report aims to provide a comprehensive presentation of the global market for Instant Messaging and Chat Software, with both quantitative and qualitative analysis, to help readers develop business/growth strategies, assess the market competitive situation, analyze their position in the current marketplace, and make informed business decisions regarding Instant Messaging and Chat Software.
Report Scope
The Instant Messaging and Chat Software market size, estimations, and forecasts are provided in terms of revenue ($ millions), considering 2023 as the base year, with history and forecast data for the period from 2019 to 2030. This report segments the global Instant Messaging and Chat Software market comprehensively. Regional market sizes, concerning products by Type, by Application, and by players, are also provided.
For a more in-depth understanding of the market, the report provides profiles of the competitive landscape, key competitors, and their respective market ranks. The report also discusses technological trends and new product developments.
The report will help the Instant Messaging and Chat Software companies, new entrants, and industry chain related companies in this market with information on the revenues, sales volume, and average price for the overall market and the sub-segments across the different segments, by company, by Type, by Application, and by regions.
Market Segmentation
By Company
Liscio
Mirrorfly
LiveAgent
Genesys
Zoho
Salesforce
Skype
Slack
Twist
Freshchat
Zendesk
Nextiva
Flock
HelpCrunch
Quire
Talkspirit
Segment by Type
PC
Mobile
Segment by Application
Large Enterprises
SMEs
By Region
North America
United States
Canada
Europe
Germany
France
UK
Italy
Russia
Nordic Countries
Rest of Europe
Asia-Pacific
China
Japan
South Korea
Southeast Asia
India
Australia
Rest of Asia
Latin America
Mexico
Brazil
Rest of Latin America
Middle East & Africa
Turkey
Saudi Arabia
UAE
Rest of MEA
Chapter Outline
Chapter 1: Introduces the report scope of the report, executive summary of different market segments (by Type, by Application, etc), including the market size of each market segment, future development potential, and so on. It offers a high-level view of the current state of the market and its likely evolution in the short to mid-term, and long term.
Chapter 2: Introduces executive summary of global market size, regional market size, this section also introduces the market dynamics, latest developments of the market, the driving factors and restrictive factors of the market, the challenges and risks faced by companies in the industry, and the analysis of relevant policies in the industry.
Chapter 3: Detailed analysis of Instant Messaging and Chat Software companies’ competitive landscape, revenue market share, latest development plan, merger, and acquisition information, etc.
Chapter 4: Provides the analysis of various market segments by Type, covering the market size and development potential of each market segment, to help readers find the blue ocean market in different market segments.
Chapter 5: Provides the analysis of various market segments by Application, covering the market size and development potential of each market segment, to help readers find the blue ocean market in different downstream markets.
Chapter 6, 7, 8, 9, 10: North America, Europe, Asia Pacific, Latin America, Middle East and Africa segment by country. It provides a quantitative analysis of the market size and development potential of each region and its main countries and introduces the market development, future development prospects, market space, and capacity of each country in the world.
Chapter 11: Provides profiles of key players, introducing the basic situation of the main companies in the market in detail, including product sales, revenue, price, gross margin, product introduction, recent development, etc.
Chapter 12: The main points and conclusions of the report.
Companies use Instant messaging software to facilitate communication between their staff members who may be located in different places and countries. Popular websites such as Facebook offer instant chat services for free.
The global Instant Messaging and Chat Software market was valued at US$ 21910 million in 2023 and is anticipated to reach US$ 41230 million by 2030, witnessing a CAGR of 9.3% during the forecast period 2024-2030.
North American market for Instant Messaging and Chat Software is estimated to increase from $ million in 2023 to reach $ million by 2030, at a CAGR of % during the forecast period of 2024 through 2030.
Asia-Pacific market for Instant Messaging and Chat Software is estimated to increase from $ million in 2023 to reach $ million by 2030, at a CAGR of % during the forecast period of 2024 through 2030.
The global market for Instant Messaging and Chat Software in Large Enterprises is estimated to increase from $ million in 2023 to $ million by 2030, at a CAGR of % during the forecast period of 2024 through 2030.
The major global companies of Instant Messaging and Chat Software include Liscio, Mirrorfly, LiveAgent, Genesys, Zoho, Salesforce, Skype, Slack and Twist, etc. In 2023, the world's top three vendors accounted for approximately % of the revenue.
This report aims to provide a comprehensive presentation of the global market for Instant Messaging and Chat Software, with both quantitative and qualitative analysis, to help readers develop business/growth strategies, assess the market competitive situation, analyze their position in the current marketplace, and make informed business decisions regarding Instant Messaging and Chat Software.
Report Scope
The Instant Messaging and Chat Software market size, estimations, and forecasts are provided in terms of revenue ($ millions), considering 2023 as the base year, with history and forecast data for the period from 2019 to 2030. This report segments the global Instant Messaging and Chat Software market comprehensively. Regional market sizes, concerning products by Type, by Application, and by players, are also provided.
For a more in-depth understanding of the market, the report provides profiles of the competitive landscape, key competitors, and their respective market ranks. The report also discusses technological trends and new product developments.
The report will help the Instant Messaging and Chat Software companies, new entrants, and industry chain related companies in this market with information on the revenues, sales volume, and average price for the overall market and the sub-segments across the different segments, by company, by Type, by Application, and by regions.
Market Segmentation
By Company
Liscio
Mirrorfly
LiveAgent
Genesys
Zoho
Salesforce
Skype
Slack
Twist
Freshchat
Zendesk
Nextiva
Flock
HelpCrunch
Quire
Talkspirit
Segment by Type
PC
Mobile
Segment by Application
Large Enterprises
SMEs
By Region
North America
United States
Canada
Europe
Germany
France
UK
Italy
Russia
Nordic Countries
Rest of Europe
Asia-Pacific
China
Japan
South Korea
Southeast Asia
India
Australia
Rest of Asia
Latin America
Mexico
Brazil
Rest of Latin America
Middle East & Africa
Turkey
Saudi Arabia
UAE
Rest of MEA
Chapter Outline
Chapter 1: Introduces the report scope of the report, executive summary of different market segments (by Type, by Application, etc), including the market size of each market segment, future development potential, and so on. It offers a high-level view of the current state of the market and its likely evolution in the short to mid-term, and long term.
Chapter 2: Introduces executive summary of global market size, regional market size, this section also introduces the market dynamics, latest developments of the market, the driving factors and restrictive factors of the market, the challenges and risks faced by companies in the industry, and the analysis of relevant policies in the industry.
Chapter 3: Detailed analysis of Instant Messaging and Chat Software companies’ competitive landscape, revenue market share, latest development plan, merger, and acquisition information, etc.
Chapter 4: Provides the analysis of various market segments by Type, covering the market size and development potential of each market segment, to help readers find the blue ocean market in different market segments.
Chapter 5: Provides the analysis of various market segments by Application, covering the market size and development potential of each market segment, to help readers find the blue ocean market in different downstream markets.
Chapter 6, 7, 8, 9, 10: North America, Europe, Asia Pacific, Latin America, Middle East and Africa segment by country. It provides a quantitative analysis of the market size and development potential of each region and its main countries and introduces the market development, future development prospects, market space, and capacity of each country in the world.
Chapter 11: Provides profiles of key players, introducing the basic situation of the main companies in the market in detail, including product sales, revenue, price, gross margin, product introduction, recent development, etc.
Chapter 12: The main points and conclusions of the report.
Index1 Report Overview
1.1 Study Scope
1.2 Market Analysis by Type
1.2.1 Global Instant Messaging and Chat Software Market Size Growth Rate by Type: 2019 VS 2023 VS 2030
1.2.2 PC
1.2.3 Mobile
1.3 Market by Application
1.3.1 Global Instant Messaging and Chat Software Market Growth by Application: 2019 VS 2023 VS 2030
1.3.2 Large Enterprises
1.3.3 SMEs
1.4 Study Objectives
1.5 Years Considered
1.6 Years Considered
2 Global Growth Trends
2.1 Global Instant Messaging and Chat Software Market Perspective (2019-2030)
2.2 Instant Messaging and Chat Software Growth Trends by Region
2.2.1 Global Instant Messaging and Chat Software Market Size by Region: 2019 VS 2023 VS 2030
2.2.2 Instant Messaging and Chat Software Historic Market Size by Region (2019-2024)
2.2.3 Instant Messaging and Chat Software Forecasted Market Size by Region (2025-2030)
2.3 Instant Messaging and Chat Software Market Dynamics
2.3.1 Instant Messaging and Chat Software Industry Trends
2.3.2 Instant Messaging and Chat Software Market Drivers
2.3.3 Instant Messaging and Chat Software Market Challenges
2.3.4 Instant Messaging and Chat Software Market Restraints
3 Competition Landscape by Key Players
3.1 Global Top Instant Messaging and Chat Software Players by Revenue
3.1.1 Global Top Instant Messaging and Chat Software Players by Revenue (2019-2024)
3.1.2 Global Instant Messaging and Chat Software Revenue Market Share by Players (2019-2024)
3.2 Global Instant Messaging and Chat Software Market Share by Company Type (Tier 1, Tier 2, and Tier 3)
3.3 Players Covered: Ranking by Instant Messaging and Chat Software Revenue
3.4 Global Instant Messaging and Chat Software Market Concentration Ratio
3.4.1 Global Instant Messaging and Chat Software Market Concentration Ratio (CR5 and HHI)
3.4.2 Global Top 10 and Top 5 Companies by Instant Messaging and Chat Software Revenue in 2023
3.5 Instant Messaging and Chat Software Key Players Head office and Area Served
3.6 Key Players Instant Messaging and Chat Software Product Solution and Service
3.7 Date of Enter into Instant Messaging and Chat Software Market
3.8 Mergers & Acquisitions, Expansion Plans
4 Instant Messaging and Chat Software Breakdown Data by Type
4.1 Global Instant Messaging and Chat Software Historic Market Size by Type (2019-2024)
4.2 Global Instant Messaging and Chat Software Forecasted Market Size by Type (2025-2030)
5 Instant Messaging and Chat Software Breakdown Data by Application
5.1 Global Instant Messaging and Chat Software Historic Market Size by Application (2019-2024)
5.2 Global Instant Messaging and Chat Software Forecasted Market Size by Application (2025-2030)
6 North America
6.1 North America Instant Messaging and Chat Software Market Size (2019-2030)
6.2 North America Instant Messaging and Chat Software Market Growth Rate by Country: 2019 VS 2023 VS 2030
6.3 North America Instant Messaging and Chat Software Market Size by Country (2019-2024)
6.4 North America Instant Messaging and Chat Software Market Size by Country (2025-2030)
6.5 United States
6.6 Canada
7 Europe
7.1 Europe Instant Messaging and Chat Software Market Size (2019-2030)
7.2 Europe Instant Messaging and Chat Software Market Growth Rate by Country: 2019 VS 2023 VS 2030
7.3 Europe Instant Messaging and Chat Software Market Size by Country (2019-2024)
7.4 Europe Instant Messaging and Chat Software Market Size by Country (2025-2030)
7.5 Germany
7.6 France
7.7 U.K.
7.8 Italy
7.9 Russia
7.10 Nordic Countries
8 Asia-Pacific
8.1 Asia-Pacific Instant Messaging and Chat Software Market Size (2019-2030)
8.2 Asia-Pacific Instant Messaging and Chat Software Market Growth Rate by Region: 2019 VS 2023 VS 2030
8.3 Asia-Pacific Instant Messaging and Chat Software Market Size by Region (2019-2024)
8.4 Asia-Pacific Instant Messaging and Chat Software Market Size by Region (2025-2030)
8.5 China
8.6 Japan
8.7 South Korea
8.8 Southeast Asia
8.9 India
8.10 Australia
9 Latin America
9.1 Latin America Instant Messaging and Chat Software Market Size (2019-2030)
9.2 Latin America Instant Messaging and Chat Software Market Growth Rate by Country: 2019 VS 2023 VS 2030
9.3 Latin America Instant Messaging and Chat Software Market Size by Country (2019-2024)
9.4 Latin America Instant Messaging and Chat Software Market Size by Country (2025-2030)
9.5 Mexico
9.6 Brazil
10 Middle East & Africa
10.1 Middle East & Africa Instant Messaging and Chat Software Market Size (2019-2030)
10.2 Middle East & Africa Instant Messaging and Chat Software Market Growth Rate by Country: 2019 VS 2023 VS 2030
10.3 Middle East & Africa Instant Messaging and Chat Software Market Size by Country (2019-2024)
10.4 Middle East & Africa Instant Messaging and Chat Software Market Size by Country (2025-2030)
10.5 Turkey
10.6 Saudi Arabia
10.7 UAE
11 Key Players Profiles
11.1 Liscio
11.1.1 Liscio Company Detail
11.1.2 Liscio Business Overview
11.1.3 Liscio Instant Messaging and Chat Software Introduction
11.1.4 Liscio Revenue in Instant Messaging and Chat Software Business (2019-2024)
11.1.5 Liscio Recent Development
11.2 Mirrorfly
11.2.1 Mirrorfly Company Detail
11.2.2 Mirrorfly Business Overview
11.2.3 Mirrorfly Instant Messaging and Chat Software Introduction
11.2.4 Mirrorfly Revenue in Instant Messaging and Chat Software Business (2019-2024)
11.2.5 Mirrorfly Recent Development
11.3 LiveAgent
11.3.1 LiveAgent Company Detail
11.3.2 LiveAgent Business Overview
11.3.3 LiveAgent Instant Messaging and Chat Software Introduction
11.3.4 LiveAgent Revenue in Instant Messaging and Chat Software Business (2019-2024)
11.3.5 LiveAgent Recent Development
11.4 Genesys
11.4.1 Genesys Company Detail
11.4.2 Genesys Business Overview
11.4.3 Genesys Instant Messaging and Chat Software Introduction
11.4.4 Genesys Revenue in Instant Messaging and Chat Software Business (2019-2024)
11.4.5 Genesys Recent Development
11.5 Zoho
11.5.1 Zoho Company Detail
11.5.2 Zoho Business Overview
11.5.3 Zoho Instant Messaging and Chat Software Introduction
11.5.4 Zoho Revenue in Instant Messaging and Chat Software Business (2019-2024)
11.5.5 Zoho Recent Development
11.6 Salesforce
11.6.1 Salesforce Company Detail
11.6.2 Salesforce Business Overview
11.6.3 Salesforce Instant Messaging and Chat Software Introduction
11.6.4 Salesforce Revenue in Instant Messaging and Chat Software Business (2019-2024)
11.6.5 Salesforce Recent Development
11.7 Skype
11.7.1 Skype Company Detail
11.7.2 Skype Business Overview
11.7.3 Skype Instant Messaging and Chat Software Introduction
11.7.4 Skype Revenue in Instant Messaging and Chat Software Business (2019-2024)
11.7.5 Skype Recent Development
11.8 Slack
11.8.1 Slack Company Detail
11.8.2 Slack Business Overview
11.8.3 Slack Instant Messaging and Chat Software Introduction
11.8.4 Slack Revenue in Instant Messaging and Chat Software Business (2019-2024)
11.8.5 Slack Recent Development
11.9 Twist
11.9.1 Twist Company Detail
11.9.2 Twist Business Overview
11.9.3 Twist Instant Messaging and Chat Software Introduction
11.9.4 Twist Revenue in Instant Messaging and Chat Software Business (2019-2024)
11.9.5 Twist Recent Development
11.10 Freshchat
11.10.1 Freshchat Company Detail
11.10.2 Freshchat Business Overview
11.10.3 Freshchat Instant Messaging and Chat Software Introduction
11.10.4 Freshchat Revenue in Instant Messaging and Chat Software Business (2019-2024)
11.10.5 Freshchat Recent Development
11.11 Zendesk
11.11.1 Zendesk Company Detail
11.11.2 Zendesk Business Overview
11.11.3 Zendesk Instant Messaging and Chat Software Introduction
11.11.4 Zendesk Revenue in Instant Messaging and Chat Software Business (2019-2024)
11.11.5 Zendesk Recent Development
11.12 Nextiva
11.12.1 Nextiva Company Detail
11.12.2 Nextiva Business Overview
11.12.3 Nextiva Instant Messaging and Chat Software Introduction
11.12.4 Nextiva Revenue in Instant Messaging and Chat Software Business (2019-2024)
11.12.5 Nextiva Recent Development
11.13 Flock
11.13.1 Flock Company Detail
11.13.2 Flock Business Overview
11.13.3 Flock Instant Messaging and Chat Software Introduction
11.13.4 Flock Revenue in Instant Messaging and Chat Software Business (2019-2024)
11.13.5 Flock Recent Development
11.14 HelpCrunch
11.14.1 HelpCrunch Company Detail
11.14.2 HelpCrunch Business Overview
11.14.3 HelpCrunch Instant Messaging and Chat Software Introduction
11.14.4 HelpCrunch Revenue in Instant Messaging and Chat Software Business (2019-2024)
11.14.5 HelpCrunch Recent Development
11.15 Quire
11.15.1 Quire Company Detail
11.15.2 Quire Business Overview
11.15.3 Quire Instant Messaging and Chat Software Introduction
11.15.4 Quire Revenue in Instant Messaging and Chat Software Business (2019-2024)
11.15.5 Quire Recent Development
11.16 Talkspirit
11.16.1 Talkspirit Company Detail
11.16.2 Talkspirit Business Overview
11.16.3 Talkspirit Instant Messaging and Chat Software Introduction
11.16.4 Talkspirit Revenue in Instant Messaging and Chat Software Business (2019-2024)
11.16.5 Talkspirit Recent Development
12 Analyst's Viewpoints/Conclusions
13 Appendix
13.1 Research Methodology
13.1.1 Methodology/Research Approach
13.1.2 Data Source
13.2 Disclaimer
13.3 Author Details
Published By : QY Research
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