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Global Intelligent Virtual Agent (IVA) Market Research Report 2024
Synopsis
An intelligent virtual agent is an animated, human-like graphical chat bot commonly displayed on website home pages and advertisement landing pages. Virtual agents are embedded with a predefined script and responses.Intelligent virtual agents - also known as virtual agents, virtual reps or v-reps - are implemented primarily on customer relationship management software. Virtual agents are designed to provide customer services, product information, marketing, support, sales, order placing, reservations or other custom services.
The global Intelligent Virtual Agent (IVA) market was valued at US$ million in 2023 and is anticipated to reach US$ million by 2030, witnessing a CAGR of % during the forecast period 2024-2030.
North American market for Intelligent Virtual Agent (IVA) is estimated to increase from $ million in 2023 to reach $ million by 2030, at a CAGR of % during the forecast period of 2024 through 2030.
Asia-Pacific market for Intelligent Virtual Agent (IVA) is estimated to increase from $ million in 2023 to reach $ million by 2030, at a CAGR of % during the forecast period of 2024 through 2030.
The global market for Intelligent Virtual Agent (IVA) in BFSI is estimated to increase from $ million in 2023 to $ million by 2030, at a CAGR of % during the forecast period of 2024 through 2030.
The major global companies of Intelligent Virtual Agent (IVA) include Artificial Solutions, Avaamo Technologies, Inc., Inference Solutions, Kore.ai, Omilia Natural Language Solutions Ltd., Verint Systems, Hello Alfred, Braina and Buddy, etc. In 2023, the world's top three vendors accounted for approximately % of the revenue.
This report aims to provide a comprehensive presentation of the global market for Intelligent Virtual Agent (IVA), with both quantitative and qualitative analysis, to help readers develop business/growth strategies, assess the market competitive situation, analyze their position in the current marketplace, and make informed business decisions regarding Intelligent Virtual Agent (IVA).
Report Scope
The Intelligent Virtual Agent (IVA) market size, estimations, and forecasts are provided in terms of revenue ($ millions), considering 2023 as the base year, with history and forecast data for the period from 2019 to 2030. This report segments the global Intelligent Virtual Agent (IVA) market comprehensively. Regional market sizes, concerning products by Type, by Application, and by players, are also provided.
For a more in-depth understanding of the market, the report provides profiles of the competitive landscape, key competitors, and their respective market ranks. The report also discusses technological trends and new product developments.
The report will help the Intelligent Virtual Agent (IVA) companies, new entrants, and industry chain related companies in this market with information on the revenues, sales volume, and average price for the overall market and the sub-segments across the different segments, by company, by Type, by Application, and by regions.
Market Segmentation
By Company
Artificial Solutions
Avaamo Technologies, Inc.
Inference Solutions
Kore.ai
Omilia Natural Language Solutions Ltd.
Verint Systems
Hello Alfred
Braina
Buddy
Cubic
IBM
Julie Desk
LG Voice Mate
Pega
Segment by Type
Chatbots
Smart Speakers
Segment by Application
BFSI
IT & Telecommunications
Defense & Government
Retail, Healthcare
Automotive
Others
By Region
North America
United States
Canada
Europe
Germany
France
UK
Italy
Russia
Nordic Countries
Rest of Europe
Asia-Pacific
China
Japan
South Korea
Southeast Asia
India
Australia
Rest of Asia
Latin America
Mexico
Brazil
Rest of Latin America
Middle East & Africa
Turkey
Saudi Arabia
UAE
Rest of MEA
Chapter Outline
Chapter 1: Introduces the report scope of the report, executive summary of different market segments (by Type, by Application, etc), including the market size of each market segment, future development potential, and so on. It offers a high-level view of the current state of the market and its likely evolution in the short to mid-term, and long term.
Chapter 2: Introduces executive summary of global market size, regional market size, this section also introduces the market dynamics, latest developments of the market, the driving factors and restrictive factors of the market, the challenges and risks faced by companies in the industry, and the analysis of relevant policies in the industry.
Chapter 3: Detailed analysis of Intelligent Virtual Agent (IVA) companies’ competitive landscape, revenue market share, latest development plan, merger, and acquisition information, etc.
Chapter 4: Provides the analysis of various market segments by Type, covering the market size and development potential of each market segment, to help readers find the blue ocean market in different market segments.
Chapter 5: Provides the analysis of various market segments by Application, covering the market size and development potential of each market segment, to help readers find the blue ocean market in different downstream markets.
Chapter 6, 7, 8, 9, 10: North America, Europe, Asia Pacific, Latin America, Middle East and Africa segment by country. It provides a quantitative analysis of the market size and development potential of each region and its main countries and introduces the market development, future development prospects, market space, and capacity of each country in the world.
Chapter 11: Provides profiles of key players, introducing the basic situation of the main companies in the market in detail, including product sales, revenue, price, gross margin, product introduction, recent development, etc.
Chapter 12: The main points and conclusions of the report.
An intelligent virtual agent is an animated, human-like graphical chat bot commonly displayed on website home pages and advertisement landing pages. Virtual agents are embedded with a predefined script and responses.Intelligent virtual agents - also known as virtual agents, virtual reps or v-reps - are implemented primarily on customer relationship management software. Virtual agents are designed to provide customer services, product information, marketing, support, sales, order placing, reservations or other custom services.
The global Intelligent Virtual Agent (IVA) market was valued at US$ million in 2023 and is anticipated to reach US$ million by 2030, witnessing a CAGR of % during the forecast period 2024-2030.
North American market for Intelligent Virtual Agent (IVA) is estimated to increase from $ million in 2023 to reach $ million by 2030, at a CAGR of % during the forecast period of 2024 through 2030.
Asia-Pacific market for Intelligent Virtual Agent (IVA) is estimated to increase from $ million in 2023 to reach $ million by 2030, at a CAGR of % during the forecast period of 2024 through 2030.
The global market for Intelligent Virtual Agent (IVA) in BFSI is estimated to increase from $ million in 2023 to $ million by 2030, at a CAGR of % during the forecast period of 2024 through 2030.
The major global companies of Intelligent Virtual Agent (IVA) include Artificial Solutions, Avaamo Technologies, Inc., Inference Solutions, Kore.ai, Omilia Natural Language Solutions Ltd., Verint Systems, Hello Alfred, Braina and Buddy, etc. In 2023, the world's top three vendors accounted for approximately % of the revenue.
This report aims to provide a comprehensive presentation of the global market for Intelligent Virtual Agent (IVA), with both quantitative and qualitative analysis, to help readers develop business/growth strategies, assess the market competitive situation, analyze their position in the current marketplace, and make informed business decisions regarding Intelligent Virtual Agent (IVA).
Report Scope
The Intelligent Virtual Agent (IVA) market size, estimations, and forecasts are provided in terms of revenue ($ millions), considering 2023 as the base year, with history and forecast data for the period from 2019 to 2030. This report segments the global Intelligent Virtual Agent (IVA) market comprehensively. Regional market sizes, concerning products by Type, by Application, and by players, are also provided.
For a more in-depth understanding of the market, the report provides profiles of the competitive landscape, key competitors, and their respective market ranks. The report also discusses technological trends and new product developments.
The report will help the Intelligent Virtual Agent (IVA) companies, new entrants, and industry chain related companies in this market with information on the revenues, sales volume, and average price for the overall market and the sub-segments across the different segments, by company, by Type, by Application, and by regions.
Market Segmentation
By Company
Artificial Solutions
Avaamo Technologies, Inc.
Inference Solutions
Kore.ai
Omilia Natural Language Solutions Ltd.
Verint Systems
Hello Alfred
Braina
Buddy
Cubic
IBM
Julie Desk
LG Voice Mate
Pega
Segment by Type
Chatbots
Smart Speakers
Segment by Application
BFSI
IT & Telecommunications
Defense & Government
Retail, Healthcare
Automotive
Others
By Region
North America
United States
Canada
Europe
Germany
France
UK
Italy
Russia
Nordic Countries
Rest of Europe
Asia-Pacific
China
Japan
South Korea
Southeast Asia
India
Australia
Rest of Asia
Latin America
Mexico
Brazil
Rest of Latin America
Middle East & Africa
Turkey
Saudi Arabia
UAE
Rest of MEA
Chapter Outline
Chapter 1: Introduces the report scope of the report, executive summary of different market segments (by Type, by Application, etc), including the market size of each market segment, future development potential, and so on. It offers a high-level view of the current state of the market and its likely evolution in the short to mid-term, and long term.
Chapter 2: Introduces executive summary of global market size, regional market size, this section also introduces the market dynamics, latest developments of the market, the driving factors and restrictive factors of the market, the challenges and risks faced by companies in the industry, and the analysis of relevant policies in the industry.
Chapter 3: Detailed analysis of Intelligent Virtual Agent (IVA) companies’ competitive landscape, revenue market share, latest development plan, merger, and acquisition information, etc.
Chapter 4: Provides the analysis of various market segments by Type, covering the market size and development potential of each market segment, to help readers find the blue ocean market in different market segments.
Chapter 5: Provides the analysis of various market segments by Application, covering the market size and development potential of each market segment, to help readers find the blue ocean market in different downstream markets.
Chapter 6, 7, 8, 9, 10: North America, Europe, Asia Pacific, Latin America, Middle East and Africa segment by country. It provides a quantitative analysis of the market size and development potential of each region and its main countries and introduces the market development, future development prospects, market space, and capacity of each country in the world.
Chapter 11: Provides profiles of key players, introducing the basic situation of the main companies in the market in detail, including product sales, revenue, price, gross margin, product introduction, recent development, etc.
Chapter 12: The main points and conclusions of the report.
Index1 Report Overview
1.1 Study Scope
1.2 Market Analysis by Type
1.2.1 Global Intelligent Virtual Agent (IVA) Market Size Growth Rate by Type: 2019 VS 2023 VS 2030
1.2.2 Chatbots
1.2.3 Smart Speakers
1.3 Market by Application
1.3.1 Global Intelligent Virtual Agent (IVA) Market Growth by Application: 2019 VS 2023 VS 2030
1.3.2 BFSI
1.3.3 IT & Telecommunications
1.3.4 Defense & Government
1.3.5 Retail, Healthcare
1.3.6 Automotive
1.3.7 Others
1.4 Study Objectives
1.5 Years Considered
1.6 Years Considered
2 Global Growth Trends
2.1 Global Intelligent Virtual Agent (IVA) Market Perspective (2019-2030)
2.2 Intelligent Virtual Agent (IVA) Growth Trends by Region
2.2.1 Global Intelligent Virtual Agent (IVA) Market Size by Region: 2019 VS 2023 VS 2030
2.2.2 Intelligent Virtual Agent (IVA) Historic Market Size by Region (2019-2024)
2.2.3 Intelligent Virtual Agent (IVA) Forecasted Market Size by Region (2025-2030)
2.3 Intelligent Virtual Agent (IVA) Market Dynamics
2.3.1 Intelligent Virtual Agent (IVA) Industry Trends
2.3.2 Intelligent Virtual Agent (IVA) Market Drivers
2.3.3 Intelligent Virtual Agent (IVA) Market Challenges
2.3.4 Intelligent Virtual Agent (IVA) Market Restraints
3 Competition Landscape by Key Players
3.1 Global Top Intelligent Virtual Agent (IVA) Players by Revenue
3.1.1 Global Top Intelligent Virtual Agent (IVA) Players by Revenue (2019-2024)
3.1.2 Global Intelligent Virtual Agent (IVA) Revenue Market Share by Players (2019-2024)
3.2 Global Intelligent Virtual Agent (IVA) Market Share by Company Type (Tier 1, Tier 2, and Tier 3)
3.3 Players Covered: Ranking by Intelligent Virtual Agent (IVA) Revenue
3.4 Global Intelligent Virtual Agent (IVA) Market Concentration Ratio
3.4.1 Global Intelligent Virtual Agent (IVA) Market Concentration Ratio (CR5 and HHI)
3.4.2 Global Top 10 and Top 5 Companies by Intelligent Virtual Agent (IVA) Revenue in 2023
3.5 Intelligent Virtual Agent (IVA) Key Players Head office and Area Served
3.6 Key Players Intelligent Virtual Agent (IVA) Product Solution and Service
3.7 Date of Enter into Intelligent Virtual Agent (IVA) Market
3.8 Mergers & Acquisitions, Expansion Plans
4 Intelligent Virtual Agent (IVA) Breakdown Data by Type
4.1 Global Intelligent Virtual Agent (IVA) Historic Market Size by Type (2019-2024)
4.2 Global Intelligent Virtual Agent (IVA) Forecasted Market Size by Type (2025-2030)
5 Intelligent Virtual Agent (IVA) Breakdown Data by Application
5.1 Global Intelligent Virtual Agent (IVA) Historic Market Size by Application (2019-2024)
5.2 Global Intelligent Virtual Agent (IVA) Forecasted Market Size by Application (2025-2030)
6 North America
6.1 North America Intelligent Virtual Agent (IVA) Market Size (2019-2030)
6.2 North America Intelligent Virtual Agent (IVA) Market Growth Rate by Country: 2019 VS 2023 VS 2030
6.3 North America Intelligent Virtual Agent (IVA) Market Size by Country (2019-2024)
6.4 North America Intelligent Virtual Agent (IVA) Market Size by Country (2025-2030)
6.5 United States
6.6 Canada
7 Europe
7.1 Europe Intelligent Virtual Agent (IVA) Market Size (2019-2030)
7.2 Europe Intelligent Virtual Agent (IVA) Market Growth Rate by Country: 2019 VS 2023 VS 2030
7.3 Europe Intelligent Virtual Agent (IVA) Market Size by Country (2019-2024)
7.4 Europe Intelligent Virtual Agent (IVA) Market Size by Country (2025-2030)
7.5 Germany
7.6 France
7.7 U.K.
7.8 Italy
7.9 Russia
7.10 Nordic Countries
8 Asia-Pacific
8.1 Asia-Pacific Intelligent Virtual Agent (IVA) Market Size (2019-2030)
8.2 Asia-Pacific Intelligent Virtual Agent (IVA) Market Growth Rate by Region: 2019 VS 2023 VS 2030
8.3 Asia-Pacific Intelligent Virtual Agent (IVA) Market Size by Region (2019-2024)
8.4 Asia-Pacific Intelligent Virtual Agent (IVA) Market Size by Region (2025-2030)
8.5 China
8.6 Japan
8.7 South Korea
8.8 Southeast Asia
8.9 India
8.10 Australia
9 Latin America
9.1 Latin America Intelligent Virtual Agent (IVA) Market Size (2019-2030)
9.2 Latin America Intelligent Virtual Agent (IVA) Market Growth Rate by Country: 2019 VS 2023 VS 2030
9.3 Latin America Intelligent Virtual Agent (IVA) Market Size by Country (2019-2024)
9.4 Latin America Intelligent Virtual Agent (IVA) Market Size by Country (2025-2030)
9.5 Mexico
9.6 Brazil
10 Middle East & Africa
10.1 Middle East & Africa Intelligent Virtual Agent (IVA) Market Size (2019-2030)
10.2 Middle East & Africa Intelligent Virtual Agent (IVA) Market Growth Rate by Country: 2019 VS 2023 VS 2030
10.3 Middle East & Africa Intelligent Virtual Agent (IVA) Market Size by Country (2019-2024)
10.4 Middle East & Africa Intelligent Virtual Agent (IVA) Market Size by Country (2025-2030)
10.5 Turkey
10.6 Saudi Arabia
10.7 UAE
11 Key Players Profiles
11.1 Artificial Solutions
11.1.1 Artificial Solutions Company Detail
11.1.2 Artificial Solutions Business Overview
11.1.3 Artificial Solutions Intelligent Virtual Agent (IVA) Introduction
11.1.4 Artificial Solutions Revenue in Intelligent Virtual Agent (IVA) Business (2019-2024)
11.1.5 Artificial Solutions Recent Development
11.2 Avaamo Technologies, Inc.
11.2.1 Avaamo Technologies, Inc. Company Detail
11.2.2 Avaamo Technologies, Inc. Business Overview
11.2.3 Avaamo Technologies, Inc. Intelligent Virtual Agent (IVA) Introduction
11.2.4 Avaamo Technologies, Inc. Revenue in Intelligent Virtual Agent (IVA) Business (2019-2024)
11.2.5 Avaamo Technologies, Inc. Recent Development
11.3 Inference Solutions
11.3.1 Inference Solutions Company Detail
11.3.2 Inference Solutions Business Overview
11.3.3 Inference Solutions Intelligent Virtual Agent (IVA) Introduction
11.3.4 Inference Solutions Revenue in Intelligent Virtual Agent (IVA) Business (2019-2024)
11.3.5 Inference Solutions Recent Development
11.4 Kore.ai
11.4.1 Kore.ai Company Detail
11.4.2 Kore.ai Business Overview
11.4.3 Kore.ai Intelligent Virtual Agent (IVA) Introduction
11.4.4 Kore.ai Revenue in Intelligent Virtual Agent (IVA) Business (2019-2024)
11.4.5 Kore.ai Recent Development
11.5 Omilia Natural Language Solutions Ltd.
11.5.1 Omilia Natural Language Solutions Ltd. Company Detail
11.5.2 Omilia Natural Language Solutions Ltd. Business Overview
11.5.3 Omilia Natural Language Solutions Ltd. Intelligent Virtual Agent (IVA) Introduction
11.5.4 Omilia Natural Language Solutions Ltd. Revenue in Intelligent Virtual Agent (IVA) Business (2019-2024)
11.5.5 Omilia Natural Language Solutions Ltd. Recent Development
11.6 Verint Systems
11.6.1 Verint Systems Company Detail
11.6.2 Verint Systems Business Overview
11.6.3 Verint Systems Intelligent Virtual Agent (IVA) Introduction
11.6.4 Verint Systems Revenue in Intelligent Virtual Agent (IVA) Business (2019-2024)
11.6.5 Verint Systems Recent Development
11.7 Hello Alfred
11.7.1 Hello Alfred Company Detail
11.7.2 Hello Alfred Business Overview
11.7.3 Hello Alfred Intelligent Virtual Agent (IVA) Introduction
11.7.4 Hello Alfred Revenue in Intelligent Virtual Agent (IVA) Business (2019-2024)
11.7.5 Hello Alfred Recent Development
11.8 Braina
11.8.1 Braina Company Detail
11.8.2 Braina Business Overview
11.8.3 Braina Intelligent Virtual Agent (IVA) Introduction
11.8.4 Braina Revenue in Intelligent Virtual Agent (IVA) Business (2019-2024)
11.8.5 Braina Recent Development
11.9 Buddy
11.9.1 Buddy Company Detail
11.9.2 Buddy Business Overview
11.9.3 Buddy Intelligent Virtual Agent (IVA) Introduction
11.9.4 Buddy Revenue in Intelligent Virtual Agent (IVA) Business (2019-2024)
11.9.5 Buddy Recent Development
11.10 Cubic
11.10.1 Cubic Company Detail
11.10.2 Cubic Business Overview
11.10.3 Cubic Intelligent Virtual Agent (IVA) Introduction
11.10.4 Cubic Revenue in Intelligent Virtual Agent (IVA) Business (2019-2024)
11.10.5 Cubic Recent Development
11.11 IBM
11.11.1 IBM Company Detail
11.11.2 IBM Business Overview
11.11.3 IBM Intelligent Virtual Agent (IVA) Introduction
11.11.4 IBM Revenue in Intelligent Virtual Agent (IVA) Business (2019-2024)
11.11.5 IBM Recent Development
11.12 Julie Desk
11.12.1 Julie Desk Company Detail
11.12.2 Julie Desk Business Overview
11.12.3 Julie Desk Intelligent Virtual Agent (IVA) Introduction
11.12.4 Julie Desk Revenue in Intelligent Virtual Agent (IVA) Business (2019-2024)
11.12.5 Julie Desk Recent Development
11.13 LG Voice Mate
11.13.1 LG Voice Mate Company Detail
11.13.2 LG Voice Mate Business Overview
11.13.3 LG Voice Mate Intelligent Virtual Agent (IVA) Introduction
11.13.4 LG Voice Mate Revenue in Intelligent Virtual Agent (IVA) Business (2019-2024)
11.13.5 LG Voice Mate Recent Development
11.14 Pega
11.14.1 Pega Company Detail
11.14.2 Pega Business Overview
11.14.3 Pega Intelligent Virtual Agent (IVA) Introduction
11.14.4 Pega Revenue in Intelligent Virtual Agent (IVA) Business (2019-2024)
11.14.5 Pega Recent Development
12 Analyst's Viewpoints/Conclusions
13 Appendix
13.1 Research Methodology
13.1.1 Methodology/Research Approach
13.1.2 Data Source
13.2 Disclaimer
13.3 Author Details
Published By : QY Research
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